Terri S. Brown Professional Resume

Terri S. Brown215 Mirandy Way Lawrenceville GA 30044 (404) [email protected]

EDUCATION

Nassau Community College, Garden City NY (September 2010-May 2011) Medical Technology, Associate Degree, Applied Science (AAS)

Dialysis 4 Career, Hempstead NY March 2009-June 2009Patient Care Technician, NY State Certificate

Nassau Community College, Garden City NY (September 1981-Mary 1983)Fashion Merchandising, Associates Degree, Applied Science (AAS)

Summary

I have obtained over twenty years of experience in customer service in a call center environment, with an emphasis in data processing, customer inbound and outbound calling processes. I have an open mind which allows me to adapt to change while gaining knowledge in a fast pace environment. I am proficient with Microsoft Office, medical terminology, office equipment and strong sales skills. I have strong communication verbal, oral and written and I am capable of carrying out instructions. Although I have a wide range of knowledge on call handling processes, I am still open to learning new processes and ways to be effective for the company in which I represent in a respectful and professional manner.

EXPERIENCE

Front Desk @ New York Eye and Ear April 2016-May 2016Mt. Sinai Hospital and Winthrop Univ. Hospital Mineola NY (Winston Staffing)

Represented company with professionalism and politeness by greeting patients. Confirming scheduled appointments. By collecting patient personal data, and insurance, scanned into patient folders via medical software, while maintaining HIPPA compliancy.

Transferred patient demographics, and scanning collected documents into appropriate patient files. Checked insurance validity via phone and insurance software. Pre-authorizations for scheduled

procedures and collected medical clearances. Prepared next day appointments by printing super bills, verified encounters for accuracy. I highlighted

copays for collection and past dues. Kept front office flowing as patients arrived, calmed patients, and informed of any delays due to

emergencies. Answered phones scheduled/cancelled/confirmed appointment’s and sent reminder cards.

Front Desk @St. Francis Hospital, (National Recruiting Staffing) Dec 2015-March 2016

mailto:[email protected]


ISK Scott Kelly Institute Orthopedics/Sports Medicine East Hills NY

Represented company with professionalism and politeness by greeting patients upon scheduled appointments. Collected new patient personal data, and insurance, scanned into patient folders via medical software, while maintaining HIPPA compliancy.

Assisted back office secretaries with handling all of the past due medical records collection. I answered correspondence to law firms, social security and other entity’s. Collected all pertinent files, counted and sent via fax terms and cost of documents. Prepared files to mail once check was received.

Prepared next day appointments by printing super bills, verified encounters for accuracy. I highlighted copays for collection and past dues.

Kept front office flowing as patients arrived, calmed patients, and informed of any delays due to emergencies.

Answered phones scheduled/cancelled/confirmed appointment’s and sent reminder cards.

Back Office Support @Winthrop University Hospital Mineola NY March 2015-Sept. 2015(Green Key staffing)

Responsible for maintaining patient records in file room. Answered calls from front office to pull patient files on scheduled appoints and on physician request.

Answered phone and prepared laboratory results and patient records and sent via fax. Transferred paper files and scanned into patient records via workflow software. Filed records accurately in alphabetical and numerical order. I Pulled files of patients no longer with

medical practice, placing them in a separate filing system. Retrieved files as necessary, updated, and placed new doctors into patient files. Cleaned and repaired loose files and dusting racks. Answered phone and email requests for copies of patient’s records sent via fax to laboratories and

partner physician offices.

Cashier @ King Kullen Grocery, Port Washington NY December 2013-March 2015Customer Service Representative Part Time

Cashier in diverse busy store. Greeted customers in a professional and courteous manner. Directed and assisted customers, vendors with purchasing inquiries. Trained new hires on scanning, weighing produce, coding, tender collection and end-of-day drawer

counts. Covered employee breaks, lunch, and occasional shifts. Maintained a neat and orderly line.

Studied Dialysis Patient Care Technician, Externship Nassau University Medical Center, Uniondale NY April 2014- June 2014



Training in a 30 chair dialysis center. Primed dialysis in less than five minutes, after each patient. Carefully disinfected machines and ran test before new patient sat down. Retrieved patients from

waiting area. Applied pre weight for nurses. Assisted in cannulation by checking access area. Cut tape, laid out gauze, and assisted with monitoring patients for duress. Reported patient any signs of reaction to R.N. in charge.

Inspected and disinfected multiply machines via chemical and heat treatment and documented. Was trained to test and document, the conductivity, pH, and water temperature of the dialysis machine

with independent meter treatment before first shift began.

Dr. Tery Grant/Theresa Zimmerman, Roslyn NY November 2011-November 2013Administrative Assistant PT

Greeted patients upon arrival, check in/out. Created logon and credentialing on various insurance websites in order to verify insurance, update

copays. Pre authorizations and collecting. Explanation of Benefits received via mail and checked for payments. Filed records accurately in alphabetical and numerical order. Pulled files of patients no longer with

medical practice, placing them in a separate filing system. Retrieved files as necessary, updated, and placed new doctors notes into patient files. Cleaned and repaired loose files and cabinets. Answered phone and email requests for copies of patient’s records sent via fax to laboratories and

partner physician offices. Reconciled outstanding payments, and billed insurance by entering specific coding in practice mate

software.

Office Depot, Farmingdale NY May-2006-November 2008Small Business Outside Sales Representative 1

Assigned territory of small to medium businesses. Cold-called via phone scheduled appointments to meet and present Office Depot catalog. Signed companies up to purchase office supplies and through various promotions and special pricing.

Grew my sales base by follow up and prompt responses to every call. Rectified all shipping errors with prompt assistance and referral marketing strategies.

Prepared special pricing on Office products, IT solutions, Print/design solutions and furniture. Opened on line ordering portals and trained employees on how to use. Attended trade-shows and other marketing shows. Set up and break down of booths. Greeted clientele

and potential new customers, scanning business cards to generate new lead list. Handed out and awarded door prices and literature.

Accounts Manager@ Darby Dental Supplies Jericho NY April 2005-May 2006Dental Supply Sales



Cold-called via phone dormant dental offices and introduced myself as dedicated account representative. Reactivated accounts with new pricing structures and freezing increases for supplies.

Grew my sales base by follow up and prompt responses to every call. Rectified all shipping errors with prompt assistance and referral marketing strategies.

Prepared special pricing on dental supplies. Attended training with manufacturers and learned to upsell products.

Attended trade-shows and other marketing shows. Set up and break down of booths. Greeted clientele and potential new customers, scanning business cards to generate new lead list. Handed out and awarded door prices and literature.

References furnished upon request


Terri S. Brown Professional Resume

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