This document lays out the Terms and Conditions, which shall be applicable to all the existing accounts or may

be opened anytime in future with YES BANK. The words Customer refer to the person(s) who opens the account

and shall include both singular and plural. Reference to masculine shall include the feminine and neuter gender.

The "Bank" / YES BANK" refers to YES BANK Ltd., a banking company incorporated in India under the

Companies Act 1956 and having its registered office at YES BANK House, Off Western Express Highway,

Santacruz East, Mumbai – 400055

1. GENERAL - APPLICABLE TO ALL SERVICES

1.1 Definitions: In these Terms and Conditions, unless the context otherwise requires:

1. "Account" refers to any account of the Customer with YES BANK in India, which is designated as eligible

account by YES BANK for the Services/Facilities.

2. "Application Form" means, as the context may permit or require, the Account opening application form

submitted by the Customer to the Bank for applying for and availing of the Services/Facilities and all other

information, particulars, clarifications and declarations, if any, furnished by the Customer or any other person

from time to time in connection with the Account.

3. "ATM/DEBIT Card" refers to the card issued by YES BANK to its Customers for effecting transactions at

ATMs/EDCs/POS/Internet Payment Gateway/any other mode as intimated by YES BANK from time to time

and shall include E Com Debit Cards.

4. "Authorized Signatory(ies)" means the person(s) appointed by the Customer for the purpose of giving

instructions on behalf of the Customer to the Bank.

5. "Business Day" means a day other than a Sunday or Public Holiday as defined under Section 25 of Negotiable

Instrument Act, 1881 on which banks in Mumbai/India are open to transact business of banking.

6. "Customer" shall refer to the person / persons whose details are more particularly set out in the Account

opening documents and shall include individuals, partnership firms represented by their/its partners, body

corporate represented by its authorized representatives, trust represented by the trustees/authorized

representatives, Hindu Undivided Family represented through its Karta/coparceners, Society represented by

its authorized representatives, proprietorship concern represented by the proprietor.

7. "Minimum Average Quarterly Balance" refers to the least amount required to open an account, to maintain

the account and avoid the penal charges for non-maintenance of the said minimum balance.

“Minimum Total Quarterly Throughput” refers to the least value of qualifying transactions required to be routed

through the account to avoid the penal charges for not maintaining minimum Average Quarterly Balance as

wells as not meeting the minimum Total Quarterly Throughput requirement.

8. "NEFT" means National Electronic Funds Transfer system of RBI.

9. "Personal Information" refers to the information provided by the Customer to YES BANK.

TERMS AND CONDITIONS

10. "RTGS" stands for Real Time Gross Settlement. RTGS system is a funds transfer mechanism where transfer

of money takes place from one bank to another on a "real time" and on "gross" basis.

11. "Schedule of Fees/Charges" shall mean schedule of fees/charges as prescribed by the Bank from time to time

on the Bank's website/ branches etc.

12. "Services/Facilities" shall mean the services/facilities provided by YES BANK, from time to time, in

connection with the Customer's account including Savings Accounts, Salary Account, Term Deposit Accounts,

Current Account, Demat Account, ATM/Debit Cards, Phone Banking, Mobile Banking Doorstep Banking and

Internet Banking or such other service intimated subsequently.

13. "Website" refers to the website owned, established and maintained by YES BANK located at the URL

www.yesbank.in or any modifications or amendments thereto.

1.2 The Customer hereby agrees to abide by the Bank's General Terms and Conditions and rules in force and the

changes thereto in the General Terms and Conditions from time to time relating to his/her/its account as

communicated and made available on the Website.

1.3 The Customer agrees and confirms that in consonance with these General Terms & Conditions, the Customer

shall adhere to special product specific Terms and Conditions as Bank may prescribe from time to time. The

Customer agrees and confirms that any other Services/Facilities may be offered at the discretion of the Bank, on

special conditions, which may be separately agreed to between the Customer and the Bank. In case of conflict

between any of these General Terms and Conditions and special product specific Terms and Conditions of any

Services/Facilities, such special product specific Terms and Conditions shall, in case of the Services/Facilities to

which they relate, prevail.

1.4 The Customer agrees that the opening and maintenance of the Account is subject to rules and regulations

introduced or amended from time to time by the Reserve Bank of India or any other regulatory body. The

customer agrees that the bank before opening any deposit account, will carry out a due diligence as required

under Know Your Customer guidelines of the bank. The customer would be required to submit necessary

documents or proofs, such as identity, address, signature, photograph and any such information to meet with

KYC, AML or other statutory/regulatory requirements. Further, after the account is opened, in compliance with

the extant regulatory guidelines, the customer agrees to submit the above documents again at periodic intervals,

as may be required by the Bank.

1.5 The Customer agrees that the Bank can at its sole discretion; amend terms and conditions governing any of

the Services/Facilities provided to Customer's Accounts either wholly or partially at any time.

1.6 The Bank shall allot a Customer identification number ("ID") to each Customer. The identification number is

common for all accounts operated in the same name and style, in addition to unique account number for each

account. The identification number once allotted needs to be quoted while opening any further accounts in the

same style. The account number is to be quoted in pay in slip/cheques issued by the Customer and in all

correspondence.

1.7 The Customer agrees that any change in the Customer's account status or change of address will be

immediately informed to the Bank failing which the Customer shall be responsible for any non-receipt of

communication/deliverables or the same being delivered at the Customer's old address. Any change in account

status or change of address will be effective within 7 days from the date of receipt of such notice by the Bank

provided requisite documents are submitted along with the request.

1.8 The Customer agrees that all instructions relating to the Customer's Account will be issued to the Bank as

per acceptable mode of communication to the Bank.

1.8A Recording of Conversations. Each party (i) consents to the recording of telephone conversations between

the YBL officials, agents, employees and other relevant personnel of the parties in connection with this product

or any potential Transaction, (ii) agrees to obtain any necessary consent of, and give any necessary notice of such

recording to, its relevant personnel and (iii) agrees, to the extent permitted by applicable law, that recordings

may be submitted in evidence in any Proceedings. Further parties agree that the instructions given shall be as

good as written instructions.

1.9 The Customer agrees to preserve the Customer's cheque book/ATM Card/Debit Card/ Personal

Identification Number carefully. In case of loss/theft of the same the Customer shall immediately inform the

Bank in writing.

1.10 The Customer agrees that the Customer shall maintain the minimum Average Monthly/Quarterly Balance

(AMB/AQB) in the customer's account or route transactions of value which is at least equivalent to the minimum

Total Quarterly Throughput (TQT) as prescribed by the Bank from time to time through the Schedule of Charges.

Further, the Customer agrees and accepts that the Customer shall be liable to pay the non-maintenance charges

if neither the minimum AMB/AQB is maintained in the account nor minimum TQT requirement is met with.

The non-maintenance charges as described above shall be as intimated by the Bank from time to time.

AMB/AQB and TQT for an account will be calculated in the following manner:

Average Quarterly Balance = Average of Daily Closing Balance for the Quarter = Summation of daily closing

balance/Actual no. of calendar days in the quarter; i.e. for e.g. for Apr-Jun quarter, Actual no. of Days = 91, AQB

= Closing balance (Day1+Day2+Day3+…. +Day 91)/91)

Average Monthly Balance = Average of Daily Closing balances in the Month = Summation of daily closing

balance/Actual no. of calendar days in the Month; i.e. for e.g. for the month of April, Actual no. of Days = 30,

AMB = Closing balance (Day1+Day2+Day3+…. +Day 30)/30)

Total Quarterly Throughput = Total value of qualifying transactions in INR for the quarter i.e. for e.g. Apr-Jun

quarter, Actual no. of Days = 91, Value of qualifying transactions (Day1+Day2+Day3+…. +Day91)

1.11 Customer agrees that notwithstanding any waiver/reduction granted by the bank on minimum average

balance requirement, bank reserves the right to revise the requirement of maintaining minimum average balance

in the account by providing a notice of 30 calendar days to the customer.

1.12 Grouping of accounts for the purpose of maintaining minimum average balance: The bank at its sole

discretion may allow grouping of certain accounts for the purpose of calculating the average balance to be

maintained by the customer with the bank at a relationship level across various banking accounts. For such

cases, the calculation of average balances and the required minimum average balance shall be done as follows:

Minimum average balance required = Sum of minimum average balance requirement (Account 1 + Account 2

+…Account n)

Average quarterly balance for the relationship = Sum of average quarterly balance (Account 1 + Account 2 + …

Account n)

If Average quarterly balance for the relationship > Minimum average balance required, then no additional

charges will be levied by the Bank for non-maintenance of minimum average balance.

If Average quarterly balance for the relationship < Minimum average balance required, then each account

included in the group will be evaluated for minimum average balance requirement / total quarterly throughput

requirement. All accounts not meeting the minimum average balance requirement as well as total quarterly

throughput requirement will be charged for not meeting the minimum average balance requirement.

1.13 The Customer agrees that the Customer shall not pay any amount in cash to any sales representative of the

Bank at the time of opening an account or for carrying out any transaction in the normal course of the business.

The Customer agrees to deposit cash only at the Bank's teller counters at the branch premises or by any other

mode allowed by the Bank.

1.14 On the Customer's request and at the discretion of the Bank, Bank shall register mandate / power of attorney

given by the Customer authorizing another person as the Authorized Signatory(ies)/power of attorney holder

to operate the account on behalf of the Customer. The Customer agrees that the mandate/ power of attorney

holder may give instructions including but not limited to operation, closure of the Account or for any withdrawal

of any the said Services/Facilities. The Customer agrees and undertakes to keep the Bank informed of any

revocation of any such mandate/Power of attorney issued by the Customer, failing which the Customer agrees

and confirms not to hold the Bank liable for any loss or damage that may be caused as a result of Bank acting or

carrying out any instructions given by such mandate/power of attorney holder.

1.15 The Customer agrees to execute necessary writings in the form and manner as may be required by the Bank

in order to execute Customer's instructions by fax or email to the Bank. The Customer understands that this

facility may be provided by the Bank under its absolute discretion on Customer's specific request.

The Customer hereby acknowledges that: a) sending information by facsimile/email is not a secure means of

sending information; b) The Customer is aware of the risks involved in sending facsimile / email instructions,

including the risk that facsimile / email instructions may: (i) be fraudulently or mistakenly written, altered or

sent (in case of facsimile instructions); or (ii) not be received in whole or in part by the intended recipient;

The Bank may(but shall not be obliged to) act without inquiry as to the Customer's identity or authority or as to

the authenticity of any facsimile / email message and may treat the same as fully authorized by and binding on

the Customer regardless of the circumstances prevailing at the time of instruction and notwithstanding any

error, misunderstanding, lack of clarity, fraud, forgery, or lack of authority in relation thereto, and without

requiring any confirmation provided that the concerned person acting on behalf of the Bank believes the

instruction to be genuine

In consideration of the Bank acting and/or agreeing to act pursuant to any instructions provided through

fax/email, the Customer hereby agrees to indemnify the Bank at all times and keep indemnified from and

against all actions, suits, proceedings, cost, claims, demands, charges, expenses, losses and liabilities howsoever

arising in consequence of or in any way related to the Bank having acted or omitted to act in accordance with or

pursuant to any instruction.

Within one Business Day on which any instructions are transmitted to the Bank by facsimile/ email, the

Customer shall deliver to the Bank, a hard (and in original) copy of the Instruction/s in writing signed by the

Customer or the Authorized Person(s) and each hard copy shall be marked with the wordings

"CONFIRMATION OF FAX/EMAIL" in bold letters on the top itself.

PROVIDED THAT the Bank may, but shall not be obliged to, await receipt of the hard copy prior to taking any

action in connection with any instructions and the absence of or omission to deliver such writing shall not be in

any manner construed to mean that such instructions were not given by the Customer and/or the Authorized

Person(s).

The Customer shall be unconditionally bound by the facsimile instructions and in the event of any discrepancy

between the facsimile instructions and the written instructions, the facsimile instructions shall prevail and the

particulars and transactions as contained therein, shall be deemed to be the primary document evidencing the

facsimile instructions.

The Customer agrees that the Customer shall not hold the Bank responsible or liable for any loss incurred by the

Customer pursuant to the Bank not being able to act on the basis of a instruction transmitted by facsimile for

any reason whatsoever, including in the event that the facsimile transmission or any part thereof, is not legible,

is garbled, erroneous, self-contradictory, incomplete or unclear or that an instruction is received at or beyond

the close of banking business hours or not on a banking Business Day. The Bank will not be responsible for errors

in the facsimile instructions or partially garbled or illegible or incomplete facsimile transmission or other causes.

Customer confirms and agrees that in the event of account not getting opened due to incomplete documentation

submitted along with the application for the purpose of account opening or incomplete information received by

the Bank, the Bank shall not be liable to return any of the documents and reserves the right to retain and /or

destroy the documents. Customer understands and agrees that, for Resident Individual Minor accounts, view

access will be provided to the minor by default under Retail NetBanking. The Bank shall only act on complete,

unambiguous and clear instructions and will not be responsible for intimating the Customer in case of errors,

garbled, illegible or incomplete transmissions. The Bank may, in its absolute discretion, decide not to act upon

any facsimile instructions if it, in good faith, has doubts as to the validity or authenticity of the same and may

notify the Customer in this behalf.

The Bank shall not be responsible/liable for acting on any instructions transmitted to the Bank by facsimile in

the event the facsimile transmission or any part thereof, is illegible, garbled, erroneous, self-contradictory,

incomplete or unclear or in the absence of the original written instructions not delivered to the Bank.

The Bank may at any time without assigning any reason and with a prior written notice of 7 days withdraw this

facility.

In the event the Customer(s) is/are not desirous of availing this facility, the Customer(s) shall deliver to the Bank

a prior written notice of 7 (seven) days in this behalf. All requests entered by the Customer, either electronically

or otherwise, are sole responsibility of the Customer. The Bank shall not be deemed to have received any request

electronically transmitted by the Customer until it confirms the receipt of such request.

1.16 Bank may at the request of the Customer, provide to the Customer, through electronic medium, information

pertaining to the Accounts, Trade Transactions, Cash Management Services, Capital Market Services as may be

requested by the Customer such as account statements, MIS on Trade transactions, Debit/Credit Advices,

Document Arrival Notice, Cash Management Services related MIS etc.

Electronic delivery may be in the form of an electronic mail, an attachment to the electronic mail, telephone,

short message services or in the form of an available download from any website maintained by Bank and/or

its affiliates and identified for such purposes. The Bank would be deemed to have fulfilled its legal obligation to

deliver to the Customer any document if such document is sent via electronic means. Failure to advise Bank of

any difficulty in opening a document so delivered within twenty-four (24) hours after delivery shall serve as an

affirmation regarding the acceptance of the document.

The Bank does not hold out any warranty and makes no representation about the accuracy, authenticity,

completeness of the information provided through electronic medium. While Bank shall Endeavour to provide

the information promptly the Bank shall under, no circumstance, be held liable to the Customer if the services

herein are not rendered in the desired manner for reasons beyond the control of the Bank,., including due to

failure of operational systems or any requirement of law. Further, the Bank shall not be liable, in any manner

whatsoever, for any change, modification, alteration, variation and/or tampering of the information sent by the

Bank to any person including the Customer.

The Customer agrees and acknowledges that the Bank shall not be liable and shall in no way be held responsible

for any damages whatsoever whether such damages are direct, indirect, incidental or consequential and

irrespective of whether any claim is based on loss of revenue, interruption of business, information disclosed by

the Bank regarding Customer's accounts or any loss of any character or nature whatsoever and whether

sustained by the Customer or by any other person. Neither Bank nor its affiliates shall be liable for any

unauthorized persons accessing the records and/or accounts/information sent through the electronic medium

to the Customer by the Bank.

The Customer agrees, confirms and understands that the Bank may in its absolute discretion, discontinue any

of the services completely or partially without any notice to the Customer. The Customer shall advise the Bank

immediately in the agreed manner as acceptable to the Bank, in case of any change in the above details and

information given to the Bank for availing any Accounts, Trade Transactions, Cash Management Services,

Capital Market Services as may be requested by the Customer such as account statements, MIS on Trade

transactions, Debit/Credit Advices, Document Arrival Notice, Cash Management Services related MIS etc. The

Customer agrees and confirms that he/they shall not hold the Bank liable for any delay or non-receipt or error

in the SMS Alert sent by the Bank or on account of wrong mobile number provided by such Customer to the

Bank. The Customer agrees and understands that under the SMS Alert service offered by the Bank it will enable

the Customer to receive customized Alert messages through SMS over their mobile phone as chosen by the

Customer and informed to the Bank, with respect to various events and transactions.

1.17 The Customer agrees and acknowledges that the cheque books, Debit/ATM Cards & PINs will be

dispatched by courier/messenger/mail or through any other mode by the Bank at its discretion to the address

notified by the Customer for correspondence.

1.18 The Customer agrees that the Bank shall, unless requested by the Customer in writing to the contrary, issue

cheque book on the opening of the Account. Further issue of cheque books will be only against written

requisition by the Customer or through ATM, Phone Banking, Mobile Banking or Net Banking. The Customer

agrees that any alterations, if any, on cheques shall be required to be "authenticated" by the Customer's signature

against each such alteration. The Bank has the right to refuse payment of cheques which may have been altered

in any way.

1.19 The Customer understands that transactions will be entertained during normal banking hours at the branch

where the relationship is maintained or at any other YES BANK branches. The Customer agrees that Bank shall

not be liable for any delay on account of any failure of connectivity and the services will not be available on the

day(s) when the branch is closed.

1.20 The Customer agrees and undertakes to ensure that there would be sufficient funds/clear balance/pre-

arranged credit facilities in the Customer's account for effecting transactions. The Customer agrees that the Bank

shall not be liable for any consequences arising out of non-compliance by the Bank of the Customer's instructions

due to inadequacy of funds and the Bank may at its sole discretion decide to carry out the instructions

notwithstanding the inadequacy of funds without prior approval from or notice to the Customer and the

Customer shall be liable to repay with interest the resulting advance, overdraft or credit thereby created and all

related charges arising thereby at rate applicable on such facilities from time

1.21 The Customer agrees that in the event of an account being overdrawn, the Bank reserves the right to set off

this amount against any credit lying in any of the Customer's Accounts without any prior notice.

1.22 The Customer understands that the Bank endeavors to provide the Services/Facilities on best effort basis

and the Customer agrees that the Customer shall not hold the Bank liable for any losses etc., including

consequent losses to the Customer on account of disruption, delay or non-availability of any/all

Services/Facilities due to any technical fault or any reason beyond the reasonable control of the Bank.

1.23 The Customer hereby agrees that in a Joint Account, the Customer and the other joint applicant shall be

singly and jointly liable for any Overdraft, even if the application cum demand promissory note is signed by

any one of applicants singly.

1.24 The Customer agrees that any change in operational instructions or any other information with regard to

the Application form will be given by all the Joint account holders or by the mandate/ power of attorney

holder(s), if any.

1.25 The Customer agrees that the Customer shall only deposit into the account monies which the Customer is

legally entitled to deposit. The Customer understands and acknowledges that the Bank is entitled to information

with regard to source of any monies being deposited in the Customer's account and the Customer shall, upon

demand, without demur or dispute, inform the Bank of any such source of monies.

i. The Customer understands and confirms that If a cheque credited to the Customer Account is subsequently

dishonored, the amount thereof will be debited from the Customer Account and the cheque returned to the

Customer at the Customer's mailing address as per the Bank's records (subject to these Terms and Conditions)

and the Bank shall levy applicable charges. All Cash withdrawals shall be permitted only through the printed

cheque forms/ withdrawal slips supplied by the Bank and/or through the ATM/Debit/Credit Cards issued by

the Bank and/or any other mode as may be intimated by the Bank from time to time.

ii. The Customer hereby authorizes the Bank absolutely to reverse any entries erroneously passed, with or

without notice to the Customer; and to debit amounts wrongly credited to the Customer’s Account to the extent

required to rectify any erroneous entries and/or wrong credits, that may have been inadvertently made by the

Bank. For all practical purposes, such erroneous entries (credits) shall be construed/treated as human / system

errors, thus, liable to be corrected/rectified. However, since the Bank is out of funds to the extent of such

erroneous credit entry, the same shall be treated as temporary credit/overdraft facility, subject to Bank’s Base

Rate, granted to the Customer and the Bank shall be entitled to recover the same as per applicable laws. In case,

the Customer fails to return the money forthwith or as and when called upon by the Bank, the Bank shall be

entitled to report such delays/defaults to credit rating agencies including Credit Information Bureau (India)

Limited.

iii The Customer hereby understands and confirms that in case of the death of the Customer, the Bank shall have

the right to release the money lying to the credit of the Customer's Account to the nominee appointed by the

Customer and/or Customer's legal heirs who shall hold the said funds/items etc. in the capacity of the trustee

of the Customer's survivor(s)/legal heirs. The Bank may retain any and all funds in the Account of the Customer

until it establishes the identity and credentials of the successor(s) at its sole satisfaction, and the Bank reserves

the right to demand and inspect requisite documentation in this regard, including a succession

certificate/probate of a will. In case the Account is a joint account where the account is opened with the

survivorship clause ("either or survivor" or "anyone or survivor" or "former or survivor" or "latter or survivor"),

the Customer agrees that in the event of death, insolvency or withdrawal of any one or more of the Account

holders, the balance in the Joint Account shall be paid to the surviving Joint Account holder(s) and in the event

there are no surviving Joint Account holder(s) to the nominee(s), if any or to the legal heirs of the Joint Account

holder(s) subject to the discretion of the Bank, provided there is no dispute among the survivor or survivors or

legal heirs or there is no order from the competent court restraining the Bank from making the payment from

the Account. Without prejudice to the foregoing, in the event of the death of the Customer, the Bank reserves

the right to pursue all courses available to it under law and equity, at its discretion to recover any outstandings

from the Customer's. Notwithstanding the aforesaid, Customer(s) agree that in case of term/fixed deposit with

“Either or Survivor” or “Former or Survivor” mandate, Bank is permitted to allow premature withdrawal of the

term/fixed deposit by the surviving joint depositor on the death of the other, in case there is a joint mandate

from the joint depositors to this effect.

1.26 The Customer understands that if the Customer wants his / her operative account at one branch to be

transferred to another branch, the Customer shall give the request in writing along with unused cheque books.

1.27 Statements

i. The Customer agrees and acknowledges that to help to manage the Customer's Account and check entries

in it, the Bank shall provide the Customer with a monthly/quarterly statement of account, unless it is not a

facility granted under the type of account opted by the Customer.

ii. The Bank may provide the Customer with Account statements more often than is normally available on the

Customer's Account, at a charge. This charge will be indicated in the Schedule of Fees/Charges made

available by the Bank.

1.28 The Customer understands that duplicate statements may be issued at Customer's request for a fee as

specified in Schedule of Fees/ Charges and such duplicate statements are issued only for a period not exceeding

36 months prior to the date of request.

1.29 Changes to Terms and Conditions and Schedule of Fee/Charges

a) The Customer agrees and confirms that the Bank shall notify any changes in the Terms and Conditions herein

contained or to the Schedule of Fee/Charges through any of the following channels:

i) Account statements/ Pass book ii) ATMs iii) Notice Board at each branch iv) Internet, including email and

website v) Newspaper vi) Written communication to the Customer's address registered in the Bank's records, or

vii) Any other mode.

b) Normally, changes will be made with prospective effect after giving notice of one month.

c) If the Bank has made any change without notice, the Bank will notify the change within 30 days from the date

of change. If such change is to the Customer's disadvantage, the Customer may within 60 days from the date of

intimation of said change by the Bank, without giving any further notice close the Account or switch it without

having to pay any extra charges or interest.

d) If the Bank has made a major change or a lot of minor changes in any one year, the Bank will, on request give

to the Customer a copy of the new/revised terms and conditions/ Schedule of Fees/Charges or a summary of

the changes.

e) In case the schedule of charges is revised and made effective during the quarter, any quarterly charges

applicable on the account at the end of the quarter will be calculated as per the new schedule of charges.

1.30 Transfer of funds via NEFT and/or RTGS:

The Customer undertakes to execute such other documents and writings in addition to the instructions for

making transfer of funds via NEFT and/or RTGS facility, in a form and manner satisfactory to the YES BANK,

as YES BANK may require. Any such instruction issued by the Customer shall be irrevocable. However, YES

BANK may, in its sole and absolute discretion without being obligated to do so, revoke any instruction under

exceptional conditions and the decision of YES BANK shall be final as to what shall be treated as exceptional

conditions.

Bank shall act upon instructions for transfer of funds using the NEFT/RTGS system of RBI ("the Instructions")

only upon receipt of complete information required for initiating such transfer of funds for giving effect to the

Instructions.

The Customer understands that the transaction shall be initiated by YES BANK for NEFT and RTGS, on the date

of the instruction and/or in the manner provided by the Bank at the time of availing such service.

The Customer understands that the transaction may be rejected or cancelled in case the instructions and or /any

information provided by the Customer does not meet the security procedures of YES BANK / the Reserve Bank

of India/ the beneficiary bank. The Customer also understands that the transaction may also be

cancelled/rejected due to any of the reasons like "the designated account of beneficiary not being maintained by

the beneficiary bank, an attachment order having been passed the designated beneficiary account by a competent

authority/court, details pertaining to the beneficiary/beneficiary account details recorded with the Beneficiary

bank does not match , or any other reasons beyond the Customer hereby understands that for RTGS / NEFT

transfers, the instruction shall be rejected in the event of the beneficiary bank branch not being part of such

clearing.

The Customer ensures and confirms that the account to be credited, in accordance with these instructions, is not

an account on which there are restrictions, as per applicable law, on crediting monies and YES BANK shall be

entitled to charge such fees and charges as it determines as adequate for provision of the NEFT/RTGS and as

specified in Schedule of Fees/ Charges. Without prejudice to any other rights of recovery that YES BANK may

have, YES BANK shall be entitled to debit any of the Customer's account held with the YES BANK for any such

fees.

YES BANK may accept and act upon the instruction based on any one field in the Application Form.

The Customer acknowledges and understands that the completion of transactions for transfer of funds based on

the Customer's instruction shall involve various counter-parties. The Customer confirms that YES BANK shall

not be held liable or responsible for any delays/deficiencies in settlement of a transaction due to system

constraints, actions of other parties or any other circumstances outside the control of the YES BANK.

Without prejudice to the generality of the foregoing, the Customer agrees to indemnify and save, keep harmless

and keep indemnified YES BANK against any improper/ fraudulent instructions purporting to be received from

the Customer and/or for furnishing incomplete information.

The Customer understands that the provision of NEFT/RTGS is subject to Indian laws and the guidelines and

regulations issued from time to time by the Reserve Bank of India in this behalf.

The Customer understands that the Reserve Bank of India and/or any other agency/company appointed by the

Reserve Bank of India in this regard shall be an intermediary/ a service provider in the process of settlement of

a transaction initiated using any of NEFT/RTGS and, subject to the availability of sufficient funds in the Account,

a transaction should be deemed to be complete in all respects a) in case of RTGS fund transfer facility upon

settlement of the transaction upon the central system of the Reserve Bank of India, b) in case of NEFT fund

transfer facility if the transaction message is not returned unaffected by YES BANK within a reasonable time

(decision of YES BANK as regards reasonable time shall be final). RTGS and NEFT transaction shall be deemed

to be settled at the time when the Account has been debited and the account of the beneficiary has been credited

in central system of

The Customer understands that YES BANK may amend the above terms and conditions, at any time, and such

amended terms and conditions will thereupon apply to and be binding on the Customer.

Minimum And Maximum amount stipulation for RTGS: The Customer understands that the RTGS system is

primarily for a large value transactions. The present minimum amount to be remitted through RTGS is Rs.2 lakh

(Subject to change basis guidelines issued by Reserve Bank of India in this regard) and there is no upper ceiling

for RTGS transactions.

1.31 Disclosure:

The Customer irrevocably authorises the Bank to disclose, as and when the Bank is required to do so in order to

comply with the applicable laws or when the Bank regards such disclosure as necessary or expedient, (including

but not limited to disclosures for the purpose of credit review of any Account, service/s or credit facilities

received by the Customer from the Bank whether singly or jointly with others or otherwise), any information

relating to the Customer, Customer's Account(s) or other assets or credit facilities whatsoever held on

Customer's behalf to :

i. The head office, affiliates, or any other branches or subsidiaries of YES BANK their auditors, professional

advisers and any other

ii. Person(s) under a duty of confidentiality to the Bank;

iii. Any statutory, judicial, quasi-judicial authority and/or local body as and when directed/required;

iv. Vendors, installers, maintainers or servicers of the Bank's computer systems;

v. Any exchange, market, or other authority or regulatory body having jurisdiction over the Bank, its head

office or any other branch of YES BANK or over any transactions effected by the Customer or the Customer's

Account;

vi. Any party entitled to make such demand or request;

vii. Any person with whom the Bank contracts or proposes to contract with regard to the sale or transfer or

sharing of any of its rights, obligations or risks under the Terms;

viii. Any person (including any agent, contractor or third party service provider) with whom the Bank contracts

or proposes to contract with regard to the provision of Services/Facilities in respect of the Customer's

Account(s) or Facilities (as the case may be) or in connection with the operation of the Bank's business;

ix. Any person employed with, or engaged as an agent by, the Bank or its head office or affiliates, including any

relationship officers for the purposes of or in connection with interactions with the Customer or providing

Services/Facilities to the Customer or processing transactions pertaining to the Customer's Accounts or

Facilities; and

x. To enable the Bank to centralize or outsource its data processing and other administrative operations to the

Bank's head office, its affiliates or third parties engaged by the Bank for any such services/operations.

The Customer agrees and consents that the Bank shall be entitled, in connection with the Customer's application

for any Account, Services/Facilities provided by the Bank, or during the course of Customer's relationship with

the Bank, to obtain and procure information pertaining to the Customer or any

Disclosure of Information to Credit Information Bureau (India) Ltd (CIBIL):

The Customer understands that as a pre-condition, relating to grant of the loans/ advances/ other fund-based

and non-fund-based credit facilities to the Customer, the Bank, requires Customer's consent for the disclosure

by the Bank of information and data relating to the Customer, of the credit facility availed of/to be availed, by

the Customer, obligations assumed/ to be assumed, by the Customer, in relation thereto and default, if any,

committed by the Customer, in discharge thereof. Accordingly, the Customer agrees and gives consent for the

disclosure by the Bank of all or any such;

i. Information and data relating to the Customer

ii. The information or data relating to any credit facility availed of/ to be availed, by the Customer,

iii. Default, if any, committed by the Customer in discharge of the Customer's such obligation, As the Bank

may deem appropriate and necessary, to disclose and furnish to Credit Information Bureau (India) Ltd.

and any other agency authorized in this behalf by RBI, declare that the information and data furnished

by the Customer to the Bank is / are true and correct. and

The Customer undertakes that:

The Credit Information Bureau (India) Ltd. and any other agency so authorized may use, process the said

information and data disclosed by the Bank in the manner as deemed fit by them; and The Credit Information

Bureau (India) Ltd. and any other agency so authorized may furnish for consideration, the processed

information and data or products thereof prepared by them, to banks/

1.32 Non-Transferability

The Customer understands and confirms that the Account and the Services/Facilities (shall mean the

"Services/Facilities" provided by YES BANK in connection with the Customer’s account and more particularly

described in these Terms) provided to the Customer is/ are not transferable under any circumstance and shall

be used only by the Customer. However, YES BANK shall have the right to transfer, assign or sell all its rights,

benefits or obligations to any person and these Terms shall continue to be in force and effect for the benefit of

the successors and assigns of YES BANK.

1.33 Force Majeure:

The Customer agrees and confirms that the Bank shall not be liable if any transaction does not fructify or may

not be completed or for any failure on part of the Bank to perform any of its obligations under these General

Terms and Conditions or those applicable specifically to its Services/Facilities if performance is prevented,

hindered or delayed by a Force Majeure event (defined below) and in such case its obligations shall be suspended

for so long as the Force Majeure event continues.

"Force Majeure Event" means any event due to any cause beyond the reasonable control of the Bank, including

without limitations, unavailability of any communication systems, breach, or virus in the processes or payment

or delivery mechanism, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action

of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer

data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting

affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or

power shut down, faults or failures in telecommunication etc.

1.34 Fees and Charges:

Without prejudice to the generality of the rights that YES BANK has under the Contract Act, 1872 or any other

statutory legislation, the Customer hereby acknowledges and understands that charges in connection with the

operation of the Account and the Services/Facilities would be levied from time to time.

Details of the current applicable fees/charges will be displayed in the branches of the Bank and/or Website and

will provide details on following:

i. Schedule of Charges/ Fees;

ii. A list of services which are rendered free of charge.

iii. Charges leviable including but not limited to non-maintenance of minimum balances in the savings bank

account, collection of outstation cheques, issue of Demand Draft and cheques books, account statement, account

closure and charges for deposit/withdrawal at ATM locations. Information about the penalties liable in case of

nonobservance/ violation of any of the terms and conditions governing the product/ Services/Facilities chosen

by the Customer.

Any government charges, duties or taxes payable as a result of any use of any of the Services/Facilities shall, if

imposed upon the Bank (either directly or indirectly), be debited to the Customer's Account. The Customer also

authorizes the Bank to deduct from the Customer's Account, any expenses the Bank may incur in collecting

money which Customer owes to the Bank in connection with any Services/Facilities (including, without

limitation, legal expenses and fees). The charges/fees may be revised by the Bank, at the Bank's absolute

discretion from time to time by giving prior notice. The Bank may debit the Customer's Account with the full

amount of costs, charges, fees and penalties payable for Services rendered by the Bank whether in respect of the

Customer's Account or otherwise.

1.35 Indemnity:

The Customer agrees that the Customer shall indemnify and hold the Bank harmless against all actions, claims,

demands, proceedings, losses, damages, costs, charges and expenses whatsoever which the Bank may at any

time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of providing any of the

Services/Facilities or due to any negligence/mistake/misconduct on by the Customer or breach or non-

compliance by the Customer of any of the Terms and Conditions relating to any of the Services/Facilities or by

reason of the Bank in good faith taking or refusing to take action on any instruction given by the Customer. The

Customer further agrees and confirms that this indemnity shall remain valid and subsisting and binding upon

the Customer notwithstanding withdrawal of any Services/Facility(ies) of the Bank or closure, for any reason

whatsoever, of the Account or suspension or cancellation of any or all Services/Facility(ies) of the Bank.

1.36 Right of Lien/Set off:

The Customer/Obligor/Borrower or any other person who owes money to the Bank, by whatever name and

description he/she/they might be defined (in short, “the Customer/Obligor/Borrower”) grants and confirms

the existence of the right of lien and set-off with the Bank, which the Bank may at any time without prejudice to

any of its specific rights under any other agreements with the Customer/ Obligor/ Borrower, at its sole

discretion and without notice to the Customer/Obligor/Borrower utilize to appropriate any moneys/ shares/

securities/ assets/properties belonging to the Customer/Obligor/Borrower and lying/deposited with the Bank

or due by the Bank to the Customer/Obligor/Borrower, towards any of the dues and outstanding payable by

the Customer/Obligor/Borrower/its/their group companies/affiliates/subsidiaries/holding companies/joint

ventures/partnerships/such other co-ownership arrangement to the Bank or in any other respect, whether such

liabilities be actual or contingent primary or collateral and several or joint and whether arising out of the

Customer/Obligor/Borrower/its/their group companies/affiliates/subsidiaries/holding companies/joint

ventures/partnerships/such other co-ownership arrangement, liability as principal debtor and/or guarantor of

any Services/ Facilities/credit arrangement/lending/borrowing (both fund and non-fund based), including

any charges/fees/dues payable under these Terms and Conditions.

1.37 Terms & Conditions as applicable to Foreign Currency Accounts & Foreign Currency:

All Transactions related to or involving foreign currency, here in referred as “FCY”, will be subject to an INR

equivalent “Conversion Rate” as decided by the Bank from time to time. Since FCY conversion rate is subject to

frequent changes with-in a day due to market conditions, such conversion rate will be dependent upon the

interbank rate (IBR) for the relevant currency, type of transaction to be executed and additional markup/Margin

to cover daily fluctuation with-in day of the specific FCY. Such currency & transaction specific conversion rate

will be available at the nearest Branch. Customer agrees that records of YBL obtained regarding the FCY Inter

Bank rate will be conclusive and final regarding the existence and accuracy of such rate.

The Customer shall solely be responsible for ensuring full compliance with FEMA rules or any other such rules

regulations related to foreign currency including but not limited to FERA etc., regulations or notifications issued

there under, applicable laws and regulations in any relevant jurisdiction in connection with establishment of

customer/Client relationship with the Bank and for any/ all transactions undertaken by the Customer/Client

through the Bank and the Customer/Client indemnifies and will keep indemnified the Bank from all actions

including but not limited to proceedings, claims, losses, damages, costs and expenses (including legal costs on

account of solicitor and for costs incurred in connection with any regulatory or legal proceedings) which may

be brought against or suffered or incurred by the Bank in connection with any failure on the part of the Customer

to comply with any such applicable laws/regulations.

Transaction /Operation related to or including FCY will be subject to “Conversion Rate” as defined above.

Customer/Client agrees to pay or bear such conversion rate applicable to specific currency type and/or

transaction type. Customer/Client authorizes the Bank to debit relevant “Conversion Rate” along with Service

tax and any charges as defined in the schedule of charge/or as applicable.

"YES BANK may, at its sole discretion, utilize the services of external service provider/s or agent/s and on such

terms as required or necessary, in relation to its products/ services."

1.38 Miscellaneous:

i. The Customer acknowledges and understands that information/Instructions may be recorded at / stored at

/transmitted to various locations and be accessed by personnel of the Bank (and its affiliates). The Customer

authorizes the Bank to use the information thus stored in any proceedings before any forum and relay,

transmit or provide such information to any person whosoever in accordance with applicable law. The

Customer authorises the Bank to, at its sole discretion, tape or record such instructions and rely

ii. All Customers will automatically get registered with the Bank's Do Not Call Registry (“BDNCR") on opening

an account/availing any service with/of the Bank. Consequently, the Customers registered on the BDNCR

will not receive any marketing/solicitation calls on the telephone/mobile phone numbers of the Customers

recorded with the Bank under the BDNCR. In case any existing Customers do not wish to receive

marketing/solicitation calls, the said Customers may register themselves with the BDNCR by either writing

to the bank or through the phone banking or internet banking.

iii. The Customer and the Bank may, with regard to Customer's Account and/or certain Services/Facilities,

agree to certain security procedures, designed to verify the origin and authenticity of communications such

as enquiries, advices and instructions sent by the Customer or any person designated and authorized to do

so on Customer's behalf (each a "Communication"). The Customer confirms that the Bank is not obliged to

do anything other than what is contained in the procedures to establish the authority or identity of the person

sending a Communication. The Bank is not responsible for errors or omissions made by the Customer or the

duplication of any Communication by the Customer and may act on any Communication by reference to the

Customer's Account number only. The Bank may act

iv. The Customer agrees that the Customer shall not hold the Bank liable on account of the Bank acting in good

faith on any instructions given by the Customer or on account of delay or inability on the part of the Bank to

act immediately or at all on any of the Customer's instructions. In following any instructions with regard to

any of Customer's Account and/or the Services/Facilities, the Bank will be doing so on a best effort basis.

v. The Customer agrees to adhere to and comply with all such terms and conditions as YES BANK may

prescribe from time to time.

vi. In case of suspicious bonafide of the bearer of cheque(s) and/or such other negotiable instrument(s) and/or

in case where the transaction amount exceeds a certain threshold, as may be defined by the Bank from time

to time, the Bank reserves the right to obtain/require verbal confirmation from the Customer(s). In case of

negative confirmation or if the Customer(s) remains non-contactable, the Bank reserves the right to reject

any/all such transaction(s), at its sole discretion.

1.39 Governing Law:

The Customer agrees and confirms that all claims, matters and disputes are subject to the jurisdiction of the

competent courts in Mumbai. These Terms and Conditions and/or the operations in the Customer's accounts

maintained by the Bank and/or the use of the Services/Facilities provided by the Bank shall be governed by the

laws of the Republic of India. The Bank accepts no liability whatsoever, direct or indirect, for non-compliance

with the laws of any country other than the Republic of India. YES BANK may, however, in its absolute

discretion, commence any legal action or proceedings arising out of the Terms in any other court, tribunal or

other appropriate forum, and the Customer hereby consents to that jurisdiction. Any provision of the Terms that

is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of

prohibition or unenforceability but shall not invalidate the remaining provisions of the Terms or affect such

provision in any other jurisdiction.

1.40 Holiday Processing

The Customer understands and acknowledges that any transactions on any Sunday or any public holiday may

be shown in the Account, at the sole discretion of YES BANK, as having taken place on the same or subsequent

Business Day of YES BANK. All deductions/accretions on such amount shall be deducted/accrued as of such

day determined by the Bank. YES BANK shall not be responsible for any loss of interest or liability

incurred/suffered by the Customer including but not limited to return of cheques, loss of interest arising due to

such transaction being not shown on the day the same actually occurred. The Cheques, / drafts, / pay orders /

or like deposited on any day which is a Sunday or public holiday or after the time of clearing for the day is sent

for clearing on the next Business Day.

1.41 Notices

The Customer understands and acknowledges that notices in respect of the Account, the Services/Facilities in

connection with the Account may be given by YES BANK either through email, post or fax, or posting a letter to

the Customer's address or through any other mode. YES BANK may also give any notice by posting the notice

on the Website and the same will be deemed to have been received by the Customer upon its publication on the

Website. YES BANK may also publish notices of general nature, which are applicable to all Customers in a

newspaper. Such notices will have the same effect as a notice served individually to each Customer. Notice and

instructions shall be deemed to be served in due course of post or upon receipt in the case of hand delivery,

cable, telex or facsimile. Any notice/communication sent by the Customer to the Bank shall consider as delivered

only upon receipt of the same by the Bank

1.42 Waiver

The Customer acknowledges and understands that Bank's failure to enforce any rights conferred by these Terms

and Conditions or any law shall not be deemed to be a waiver of any such rights or operate so as to the exercise

or enforcement thereof at any subsequent time, nor shall any single or partial exercise of any other right, power

or privilege constitute as a waiver.

1.43 Severability

The Customer understands and acknowledges that each of the provisions of these Terms and Conditions is

severable and distinct from the others and, if at any time one or more of such provisions is or becomes illegal,

invalid or unenforceable in any respect under law, the legality, validity or enforceability of the remaining

provisions shall not be affected in any way.

1.44 No Encumbrances

The Customer confirms that the Customer shall not create or permit to subsist, any encumbrance or third party

interest over or against any account(s) with YES BANK or any monies lying therein without YES BANK's express

prior written consent.

1.45 Closure / Freeze of the Account:

The Customer understands and confirms that YES BANK reserves the right to terminate/ close the Account

after giving the Customer the required notice of 30 days, for any reason whatsoever. However in case of

abnormal circumstances including improper conduct of accounts, YES BANK shall have the right to close or

terminate the Account/ Services without giving any notice.

The Customer understands and confirms that YES BANK may at any time without any notice at the Banks sole

discretion freeze the Account under circumstances which are not normal including improper conduct of

accounts and on the request of regulatory/statutory/police authorities.

The Customer agrees that the Bank, shall, in its sole discretion, at any time, without notice, be entitled to

withdraw, discontinue, cancel, suspend and / or terminate any Services/Facilities availed by the Customer at

the time of opening of the Account or suspend use of any particular devices and the Bank shall not be held liable

for any loss or damage suffered by the Customer resulting in any way for such withdrawal, suspension or

termination.

The Customer confirms that the Bank shall not be liable for any consequences arising out of such closure of

account. The Bank may at any time at the Bank's sole discretion, without liability, refuse to accept any deposit

or limit the amount that may be deposited return all or part of the deposit and discharge all liability. Upon

receipt of notice from the Bank for closure of the Account, I shall immediately arrange to return the unused

cheque leaves, ATM Debit cards and carry out the instruction of the Bank stipulated in the notice.

1.46 Dormant/ Inoperative Accounts:

The Customer understands and confirms that the Bank will

i. inform the Customer at the time of opening of the Customer's Account, as to what period of in-operation of

the account or no Transactions being made in the Customer's Account, would render the account being

classified as dormant/ inoperative account. The Customer will also be informed three months before the

Account is classified as dormant, inoperative or treated as unclaimed account and the consequences

including the charges for reactivation thereof as per the Schedule of Fees/Charges;

ii. inform the Customer about the procedure to be followed if the Customer wants to activate the account

iii. For the purpose of this clause Transactions shall mean any credit or debit transactions done by the Customer

in the Customer's Account through the following modes:

1. Transactions through cheque.

2. Cash or cheque deposit.

3. Withdrawal or deposit through ATM.

4. Transaction through internet

5. Transaction by standing instruction and ECS

6. Transactions though Mobile/Phone/Kiosks.

7. Transaction through Real Time Gross Settlement/National Electronic Funds Transfer

iv. If any account is classified as dormant/inoperative, in addition to carrying out other procedures prescribed

by the bank (as per sub-clause b above), it is mandatory for the customer to visit the branch in person before the

account can be activated again.

1.47 Instant Welcome Kits

The Bank at its sole discretion may offer to certain customers opening of accounts through an instant account

welcome kit. All such accounts for which instant welcome kits are given to the customers are in an inactive state.

These accounts will be activated only after all the documents required by the bank for the purpose of opening

an account have been submitted by the customer.

1.48 Stop Payment Facility

The Customer agrees and confirms that the Bank will

i. Accept stop payment instruction from the Customer in respect of cheque(s) issued by the Customer.

Immediately on receipt of the Customer's instructions the Bank will give acknowledgement and take

action provided these cheques have not already been cleared by the Bank.

ii. Levy charges, if any, and the same will be included in the Schedule of Fees/ Charges as amended from

time to time.

iii. In case a cheque has been paid after stop payment instructions are acknowledged, the Bank will

reimburse and compensate the Customer as per the compensation policy of the Bank.

iv. In case of a joint account or an Account with joint signatories, stop payment instructions or no debit

instructions received from any one of the joint account holders or joint signatories with regard to the

Account, operations of the Account shall allowed only in accordance with the applicable Account

operating rules or on the discharge/consent of all the joint holders or joint signatories, as the case may

be.

v. In addition to the Customer's obligations above, the Customer shall take all such other action as may be

reasonable under the circumstances for issuing stop payment instructions and obtaining a replacement

instrument from the holder thereof and shall not hold Bank liable for acting upon any instructions

received from the Customer for the Stop Payment order.

1.49 Grievance Redressal

The Customer understands that Bank will assure of the best service at all times. If the Customer would like to

share any grievances or offer suggestions for improvement in Customer services, the Customer understands that

"Customer Day" is observed at all the offices of the Bank across the organisation covering Branches, Regional

Offices and Head Office, on a specified day of the month as intimated by the Bank from time to time. The

Customer understands that on the specified day, customer can join us at the nearest YES BANK branch, anytime

between 3:00 pm to 5:00 pm, and engage with the branch manager for any of his query or complaint.

If the Customer would like to share any suggestion, opinion, feedback, scope of improvement or any complaint

on any of the Bank Services/Facilities, then the Customer may either register the complaint in the Online

Complaint Form or approach/write to the Branch Business Leader (Branch Manager) of the nearest Branch

explaining the details concerned for immediate redressal.

The Customer understands that that on receipt of written complaint by the Bank, the Bank shall endeavor to

send an acknowledgement/ a response within a reasonable period of time. If the complaint is relayed over phone

at the Banks designated telephone helpdesk or Customer service number, the Bank shall provide the Customer

with a complaint reference number and keep the Customer informed of the progress within a reasonable period

of time.

After examining the matter, the Bank will send the Customer with a final response or explain the Customer why

Bank needs more time to respond and Bank shall further endeavor to do so within a reasonable period of time

of receipt of the complaint and guide the Customer how to take the complaint further and if the Customer is still

not satisfied.

In the event of an unsatisfactory or no response:

i. From the Branch Manager within a reasonable period of time, the Customer can address concern to the

Regional/Zonal Manager (Name & Contact details of the Regional Business Leaders displayed in the

respective Branches)

ii. From Regional/Zonal Manger within a reasonable period of time, the Customer can address his concern

to the Banks Nodal Officer designated to deal with the Customers complaints/grievances by giving full

details of the case. And still, the Customer does not receive any satisfactory response from the concerned

officers as mentioned hereinabove, the Customer can address concern to the Chairman & Managing

Director of the Bank and even after this, the Customer is not satisfied the Customer is free to take recourse

to the following:

a. Directorate of Public Grievances, Govt. of India, Cabinet Secretariat,

b. The District Consumer Forum under Consumer Protection Act, 1985. The Customer understands that the Bank

is covered under the Banking Ombudsman Scheme 2006 of the Reserve Bank of India which was introduced by

Reserve Bank of India with the objective of enabling resolution of Customer complaints relating to the provision

of Banking Products & Services/Facilities and to facilitate the satisfaction or settlement of such complaints.

Under this scheme, any grievance against the Bank, if not addressed within 30 days, will be addressed to the

Banking Ombudsman in charge of the region where the Customer holds the account details of which are

available at www.bankingombudsman.rbi.org.in or at the nearest Branches. A copy of the scheme will also be

available in all the Branches for the Customer's perusal.

Before approaching the Banking Ombudsman, the Customer agrees that:

i. The Customer had made a written representation to the Bank, and the Bank has either rejected the

complaint or the Customer had not received a satisfactory response within a period of one month after

making the Complaint to the Bank or unsatisfactory response received by the Customer from the Bank.

ii. The complaint is made not later than one year after receiving Banks reply or where no reply is received,

not later than one year and one month after the date of representation to the Bank.

iii. The Complaint had not been settled by the Ombudsman in any previous proceedings.

iv. The complaint is not the subject matter of proceedings before any Court, tribunal, arbitrator or any other

forum.

v. The complaint is not frivolous or vexatious in nature.

vi. The Complaint is made before the expiry of the period of limitation prescribed under the Indian

Limitation Act, 1963 for such claims.

1.50 Banks will be responsible for the actions of their 'agent' (service provider including Direct Sales Agents /

Direct Marketing Agents and recovery agents) and the confidentiality of information pertaining to the customers

that is available with the 'agent' so defined.

1.51 Debit Card Insurance:

The insurance cover, available to select Debit Cards, is available to Cardholder as per the terms, conditions and

exclusions of the insurance policy. For details on Insurance policy terms& conditions visit:

https://www.yesbank.in/pdf/debit_cards_terms_and_conditions_pdf

2. SAVINGS ACCOUNTS

2.1 General Terms

i. Savings Accounts can be opened in the names of individuals and other organizations such as society, trust

etc. provided they meet with necessary statutory and legal laws/guidelines.

ii. A savings Account cannot be opened for business purposes

iii. Interest on savings bank accounts on a daily product (daily closing balance) basis with effect from April 1,

2010 at the rate in force in accordance with RBI directives. Interest so calculated is rounded up to the nearest

rupee and calculated on the basis of 365 days a year (and incase of leap year on the basis of 366 days a year).

Interest is paid every calendar quarter in June, September, December and March.

iv. The Customer agrees that any modification to the mode of operation in the Customer's Account can be

effected by the Bank with the consent of all joint holders, if any. The Customer acknowledges that the Bank

will not be entertaining any request for modification received without consent of all joint holders. The

Customer further agrees and acknowledges that till such time the Bank shall continue to honor the

instructions in accordance with the mode of operation agreed at the time of opening the account.

2.2 Types of Savings Account

2.2.1 Salary Accounts:

i. Reversal of Salary Credits: The Customer irrevocably and unconditionally authorizes the Bank to, on the

request of Customer's employer/Company, recover by marking hold on excess funds with immediate effect

upon receipt of written request from the Customer’s employer/Company and further debiting/reversal of

credit, any excess amount credited by and/or on the instructions of the employer/company, subject to

availability of funds into the Customer's account, along with communication to the customer, through any

available mean. The Bank will not be held responsible and liable for any such hold funds/debit/reversal of

credit carried out by the Bank, provided that a written request by the Customer's employer/Company is

received within 3 (Three) business days from the day of credit of the excess amount.

Any request for reversal received after 3 (Three) business days from the day of credit of the excess amount will

be executed by the Bank subject to the Employer submitting a written debit authorization note(Physical copy)

from the customer and subject to availability of funds into the customer’s account.

Notwithstanding the aforementioned, in case of any excess/discrepant credit by bank into Customer/employee

account, the Customer/ employee irrevocably and unconditionally authorizes the Bank to; recover with

immediate effect any excess amount (salary / reimbursements or any amount as requested) without any prior

notice to the employee. The Bank will not be held responsible and liable for any such reversal of credit carried

out to recover an excess amount wrongly credited (by the Bank). The Customer agrees that the Bank will not be

held responsible and liable for any such reversal of credit carried out by the Bank. The customer will keep the

Bank indemnified, saved, defended and harmless at all times from and against all costs, charges, expenses,

damages, liabilities proceedings, actions, penalties, suits, litigations and claims which may be made on or

instituted against or caused to or suffered or incurred by YES BANK arising as a result of such instructions.

ii. Conversion of Salary Accounts: The Customer acknowledges that Customer's account has been opened with

the Bank by virtue of Customer's employment with the employer/company and is designated as "Salary

Account". I understand that pursuant to the arrangement between the employer/company and the Bank, at the

sole discretion of the Bank the Customer may be entitled for certain facilities on the salary account only during

the currency of the Customer's employment with the employer/company or till the subsistence of the

arrangement between the employer/company and the Bank. The Customer shall notify the Bank about cessation

of the Customer's employment with the employer/company.

iii. The Customer agrees that the Bank may at its sole and absolute discretion discontinue any of the said

Services/Facilities completely or partially on the salary account & convert the salary account into a standard

savings account, if noticed that no amounts are credited for a continuous period of 3 months and/or on the

instructions of the employer/company, in the event of Customer ceasing to be in the services of the

employer/company for any reason whatsoever. The words "the employer/company" refers to any

entity/company/partnership firms in which the Customer is employed and on whose request the salary account

is opened with the Bank.

iv. Customer agrees and consents that the Bank shall be entitled to relay/send service related SMS alerts on the

mobile number of the Customer updated with the bank’s records.

v. YES Vijay Accounts: If the salary is not credited for consecutive period of three months in the YES Vijay Salary

Account, then such accounts shall cease to be considered as YES Vijay accounts and all benefits outlined in the

MOU will stand withdrawn. The Bank will put in all efforts to contact the account holder on the mobile /

communication address available on record for getting the account activated, however in spite of this in case the

accounts still remain inactive / don’t start receiving regular credits / or continue with zero available balance,

the Bank reserves right to close such account after issuing written intimation to the account holder.

Personnel /Employees can continue to enjoy Yes Vijay Salary account benefits post retirement also provided the

Retired Personnel /Employees makes non-cash / pension credits of Rs. 10,000/- per month in the YES Vijay

Account.

The enhanced accident cover is applicable only to serving personnel of Defence Services and does not cover

Retired, Resigned, Suspended or Terminated personnel of Defence Services.

2.2.2 Basic Savings Account

i. The Customer agrees that Bank shall open Basic Savings Account on Customer's request. The said account is

a special type of account with no requirement of maintenance of Minimum Average Balance and payment of

any maintenance fee.

ii. The Customer is aware of the special features of this account and the charge applicable for various services

pertaining to the said Account.

iii. The customer understands that, as per regulatory guidelines, holders of Basic Savings Account are not eligible

to open any other savings account in YES BANK

iv. Thus, the customer agrees that if he/she has any other existing savings account(s) with YES BANK, then the

customer is required to close such other savings account(s) within 30 days of opening the Basic Savings Account

v. The customer accepts that the Bank reserves the right to close the other savings account(s) (if any), as

applicable under the regulatory guidelines, if such account(s) is/are not closed by the customer within 30

days of opening the Basic Savings Account

2.2.3 Minors Account

i. An account may be opened on behalf of a Minor (A "Minor" shall mean a person who is not yet attained the

age of majority by his/her natural guardian or by a guardian appointed by a court of competent jurisdiction.

The guardian shall represent the Minor in all transactions in the above account until the said Minor attains

majority. Upon the Minor attaining majority, the right of the guardian to operate the account shall cease.

ii. The guardian agrees that the Minor's account will not be entitled to any overdraft or any borrowing facility

whatsoever

iii. The guardian agrees that on issue of ATM/Debit Card Channel / Internet Banking, all the Terms and

Conditions as applicable to ATM/Debit Card Channel / Internet Banking and its usage mentioned herein shall

apply.

iv. The guardian agrees and acknowledges that the withdrawal by the Minor, including through use of

ATM/Debit Card Channel, attach no liability to the Minor personally on account of minority. Accordingly, the

whole of such liability is assumed by the guardian and shall be discharged by the guardian alone. The guardian

shall be fully bound by all debits to the Minor's account including through use of ATM/Debit card.

v. The guardian agrees that the Bank shall be entitled to debit any of his/her accounts to recover all charges,

fees, interests, costs or any amounts overdrawn from the Minor's account.

vi. The guardian agrees to indemnify the Bank against all actions, claims, demands, proceedings, damages,

losses, costs, charges and expenses whatsoever which the Bank may at any time incur, sustain, suffer or be put

to as a consequence of or arising out of opening and operation of the Minor's account including

withdrawals/transactions through use of ATM/Debit Card and further against all and any claims of the Minor

for any withdrawal/transactions made by the guardian in the Minor's account.

vii. Conversion of minor account to major accounts: The bank allows opening of accounts/booking of term

deposits for minors under guardianship of a related adult with the guardian fulfilling the Bank’s KYC

requirements. Upon the minor reaching the age of legal majority, such customers are required to submit the

KYC documents as per the banks requirement stipulated by the bank for re-designating the status of the

customer/account. Till these documents are submitted by the customer by visiting the branch in person, the

account/term deposit shall be blocked for any further operation from the date of the minor attaining majority.

2.2.4 Savings Select (Erstwhile SA-25)

i. The Customer shall maintain Minimum Average Monthly Balance (“AMB”) of Rs 25,000 in the Savings Select

Account.

ii. The Customer authorizes the Bank to automatically sweep out monies in excess of Rs. 25,000 into a Term

Deposit for a fixed tenor of 1 year 1 day at the prevailing card rates of the Bank (“Sweep out”). The Term

Deposit so created shall be governed by the terms and conditions for Term Deposits as stated herein below.

iii. Sweep Out shall be carried out by the Bank, every time balance in Savings Select Account is equal to or more

than Rs. 50,000.

iv. The maximum amount booked under a single Term Deposit shall not exceed Rs. 14 lacs per day and any

amounts in excess of the same shall form a separate Term Deposit. The maximum amount of Sweep Out

from a particular account in a day shall not exceed Rs. 70 lacs.

v. In case of balance in the Savings Select Account going below Rs. 25,000, the Customer authorizes the Bank

to prematurely withdraw the Term Deposit to the extent of the shortfall to meet payment obligation of the

Customer in that particular account (“Sweep In”).

vi. The Customer can also link existing Term Deposits with the Bank for the purpose of Sweep-In.

Such Term Deposits will carry the reinvestment option by default.

2.2.5 XLRATE Savings Account

i. The Customer shall maintain Minimum Average Monthly Balance (“AMB”) of Rs 25,000 in the XLRATE

Savings Account.

ii. The Customer authorizes the Bank to automatically sweep out monies in excess of Rs. 1,00,000 into a

Term Deposit for a fixed tenure of 1 year 1 day at the prevailing card rates of the Bank (“Sweep out”).

The Term Deposit so created shall be governed by the terms and conditions for Term Deposits as stated

herein below.

iii. Sweep Out shall be carried out by the Bank if the end of the day balance in XLRATE Savings Account is

equal to or more than Rs. 1,25,000.

iv. The maximum amount of Sweep Out from a particular account in a day shall not exceed INR 2 Cr

v. In case of balance in the XLRATE Savings Account going below Rs. 25,000, the Customer authorizes the

Bank to prematurely withdraw the Term Deposit to the extent of the shortfall to meet payment obligation

of the Customer in that particular account (“Sweep In”).

vi. The Customer can also link existing Term Deposits with the Bank for the purpose of Sweep-In.

vii. Such Term Deposits will carry the reinvestment option by default

2.2.6 Terms & Conditions for YES GRACE Savings Account for Women

There shall not be any Card Issuance fee for Platinum Debit card issued in the YES GRACE Savings accounts.

Applicable only for YES GRACE Savings accounts sourced from October 2019 with Platinum Debit card.

Passbook in booklet form

i. The Bank shall offer passbook facility free of cost to all its Individual Savings Account Customers

ii. Customers to get their passbook updated only from their account branch on a regular basis. Customers are

expected to examine the entries as reflected in the Passbook and immediately intimate the Bank of any errors

or omissions. The Bank would then investigate the matter and rectify the discrepancy, if required

iii. Physical statement of accounts will not be provided on availing the passbook facility. The Bank at its sole

discretion may also, in addition to the passbook facility, decide to provide its customers with statement of

accounts at monthly/quarterly or any other frequency and mail the same to the address registered with the

Bank

iv. Consolidated physical account statements will be disabled for a customer ID even if passbook has been

requested/opted for any one account under the customer ID. In cases of multiple accounts in a customer ID

the customer should opt for passbook for all such accounts (except Current a/c). The same is true in any

combination of holding pattern of the accounts

v. Entries in the Passbook are system generated and thus, do not require any authentication /signature by a

Bank official

vi. In case the customer fails to get his/her passbook updated on a regular basis and, transactions to be updated

in the passbook are older than 6 months, the Bank would only provide a statement of account for the said

period

vii. The passbook only reflects the transactions details in the account and is to be used for verification of

transactions. Balance as reflected in the passbook is not to be construed as a balance confirmation certificate

issued by the Bank

viii. Customer to ensure safe custody of the passbook and in case the passbook issued is either lost, stolen,

destroyed or spoilt, customer to make an application to the Bank for issuance of a duplicate passbook. The

Bank would issue duplicate Passbook after levying a nominal charge as specified in the Schedule of Charges

and such Passbook shall detail the transactions from the current month only

AUTO-CREDIT SERVICES (“Service”) - TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY AVAILING OF THIS SERVICE, YOU

AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW.

This facility is limited to accounts maintained by a payer with a branch of a Bank situated in India, who are

members of the ECS facility.

Customer(s) agree to comply all laws, rules, regulations, guidelines in force in India or any other country while

using the Service. You agree not to use the Service for any illegal purpose. Further Customer(s) shall also ensure

that they are not prohibited whether contractually or otherwise from availing of the Services.

You the Customer(s) expressly understand and agree that their use of the Service is at their sole risk. The Service

is provided on an "as is" and "as available" basis. YES BANK expressly disclaim all warranties of any kind,

whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for

a particular purpose and non-infringement.

YES BANK make no warranty that (i) the Service will meet your requirements, (ii) the Service will be

uninterrupted, timely, secure, or error-free, (iii) the results or information that may be obtained from the use of

the Service will be accurate or reliable, (iv) that your personal data or third party dated disclosed by you and

used by for effecting the Service will be protected in any manner whatsoever (v) any errors in the technology

will be corrected. No advice or information, whether oral or written, obtained by you from us or through or

from the Service will create any warranty not expressly stated in these terms. To the extent that any part of this

section is not consistent with any other part of these terms, then this section will control.

You, the Customer(s) agree that YES BANK Limited will not be liable for any damage or loss either direct,

indirect, incidental, special, consequential or exemplary, including, but not limited to, damages for loss of

profits, goodwill, use, data or other intangible losses, even if we have been advised of the possibility of such

damages, resulting from: (i) the use or the inability to use the Service; (ii) any products, data, information or

services purchased or obtained or messages received through or from the Service; (iii) unauthorized access use

of your personal data used by you to access your third party accounts (iv) alteration of your transmissions or

data obtained from/stored in your third party accounts ; (v) statements or conduct of anyone on the Service; or

(vi) any other matter relating to the Service.

You, the Customer(s) hereby undertake and agree to indemnify YES BANK and hold YES BANK harmless and

keep YES BANK at all times fully indemnified and held harmless from and against all actions, proceedings,

claims, liabilities (including statutory liability), penalties, demands and costs (including without limitation, legal

costs of YES BANK on a solicitor and own client basis) awards, damages, losses and/or expenses however

arising directly or indirectly as a result of;

i. Any breach or non-performance by you of any of the provisions mentioned herein;

ii. Any infringement of any intellectual property or other right of any party caused by the use of your username

and password;

iii. Any claim or proceeding brought by any person against YES BANK as a consequence of the use or misuse of

the Service or any interruption herein;

Services of YES BANK or any delay or inability on part of YES BANK to perform the Services pursuant to the

provisions of mentioned herein

You, the Customer hereby agree that under no circumstances, YES BANK's aggregate liability for claims relating

to Service, whether for breach or in tort (including but not limited to negligence) shall be limited to the

charges/fees paid by you within the previous twelve (12) months for availing Service.

Under no circumstances shall YES BANK be liable for any delay or failure in performance resulting directly or

indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation,

Internet failures, computer equipment failures, telecommunication equipment failures, other equipment

failures, electrical power failures, strikes, virus, other malicious computer code, hacking, labor disputes, riots,

insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God,

war, earthquake, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of

third parties, or loss of or fluctuations in heat, light, or air conditioning.

The terms and conditions contained in respect of the Service are in addition to and without prejudice to the

terms and conditions applicable to Net Banking Customers. You shall continue to be bound by and comply with

all the terms and conditions of the various services available to Net Banking Customers. These terms and

conditions are also in addition to and without prejudice to the terms and conditions applicable to the use of the

web-site www.yesbank.in.

Also, you the Customer(s) understand and agree that when offering the Service, access to third party service

providers would be required and you agree to be subject to terms of those service providers. You acknowledge

that YES BANK is not responsible for such terms, and if you have any problems with these service providers,

you may contact YES BANK.

YES BANK reserves the right to modify the terms mentioned herein from time to time. Without being bound to

do so, YES BANK may endeavour to provide you with notice of any such amendment. You would be required

to keep yourself updated with the changes in the terms and conditions applicable to this Service. Your continued

use of the Service after any amendment of the terms and conditions mentioned herein shall constitute an

acceptance of all such amendments and you will be bound by such amended terms and conditions. YES BANK

will not be liable to provide you any notice of any amendments to the terms mentioned herein, electronically or

otherwise and it is your sole responsibility to be updated of any such amendments. You can review the most

current version of this terms and conditions at any time by clicking Terms & Conditions on the login page of the

YES BANK Limited website.

We reserve the right to change or discontinue, temporarily or permanently, the Service at any time without

notice. In order to maintain the security and integrity of the Service we may also suspend your access to the

Service at any time without notice. You agree that we will not be liable to or any third party for any modification

or discontinuance of the Service.

ECS DEBIT MANDATE:

i. For availing AUTO-CREDIT SERVICES, the Customer(s) shall furnish to YES BANK an unconditional and

irrevocable ECS debit mandate, in the manner and form prescribed by YES BANK.

ii. The Customer shall submit a copy of the ECS debit mandate, signed by the Payer in the form and manner

maintained by him with his bank, to YES BANK for processing the same with the bank where the Payer

maintains the Debit Account. The ECS debit mandate shall be counter signed and sealed by the bank where

the Payer maintains the Debit Account.

iii. The Customer shall obtain signature of the Payer on the ECS debit mandate and shall be solely responsible

for the accuracy, completeness and correctness of the information provided in the ECS debit mandate,

including signature of the Payer and the seal/details of the Bank wherein the Payer is maintaining the Debit

Account.

iv. Any additions or deletions to an ECS debit mandate submitted to YES BANK shall be communicated by the

Customer(s) through a fresh mandate in the form and manner as indicated by YES BANK on the Website or

through any other medium.

PAYMENT INSTRUCTION:

i. Payment instruction will be executed only after approval from the Payer's bank on the ECS debit

mandate submitted by the Customer.

ii. The Payment Instruction shall be in the manner and form prescribed by YES BANK.

iii. The Customer shall be solely responsible for the accuracy, completeness and correctness of the

information provided in the Payment Instruction and the same shall be considered to be sufficient to

effect the payment.

iv. YES BANK shall endeavor to credit the Credit Account on the Payment Date and the Customer shall

ensure availability of sufficient funds in the Debit Account before Payment Date

HONOURING PAYMENT INSTRUCTIONS:

i. YES BANK shall incur no liability if it is unable to effect any Payment Instruction on the Payment Date

because of the existence of any one or more of the following circumstances:

a. If the Debit Account does not contain sufficient funds to process the Payment Instruction or the

amount exceeds the overdraft limit, if any, granted to the Payer.

b. If the funds available in the Debit Account are under any encumbrance or charge.

c. The name of Payer and/or details required for effecting the payment is not correctly provided by

the Customer.

d. Due to refusal of the Payer’s bank to honour the payment for any reason whatsoever.

e. Due to circumstances beyond its reasonable control including force majeure scenarios.

f. Due to a materially adverse circumstances which hinders YES BANK Limited from providing

this service

ii. Applicable Service charges, if any, will be debited from the Account(s) if a Payment Instruction fails due

to any of the above mentioned reasons.

iii. The amount of the charges will be intimated to the Customer(s) or posted on the Website of YES BANK

Limited or through any other medium, as YES BANK may deem fit. Customer(s) agree that this mode of

service is acceptable to it and any information conveyed through this means shall be deemed as proper

service

iv. Three consecutive Payment Instruction failures will also result in the ECS debit mandate for the

particular Debit Account being rejected.

v. YES BANK will not honour or be responsible for any Payment Instructions, which are scheduled for

future dates for such rejected ECS debit mandate(s).

vi. If an amount in excess of the amount as indicated in the Payment Instructions is debited from the Debit

Account, YES BANK shall be responsible for reimbursing to the Payer to the extent of the amount so

wrongly debited.

vii. YES BANK shall also have the right to debit from the Customer’s Account the amount of money so

wrongly paid.

viii.YES BANK shall have the right to refuse to comply with the Payment Instructions without assigning any

reason and shall not be under any duty to assess the prudence or otherwise of any instruction, and have

the right to suspend the operations of the AUTO-CREDIT SERVICES if it has reason to believe that the

Payment instructions will lead or expose to direct or indirect loss or may require an indemnity from the

Customer before continuing to operate AUTO-CREDIT SERVICES.

CANCELLING OR MODIFYING PAYMENT INSTRUCTIONS:

i. The Customer shall be entitled to cancel or modify the Payment Instructions in the manner provided

by YES BANK before the Last date for edit unless otherwise required by YES BANK.

ii. YES BANK shall not be held liable if it is unable to stop or prevent the implementation of the Payment

Instructions.

iii. YES BANK shall at its discretion, with prior intimation to the Customer, charge the Customer for

cancellation or modification of the Payment Instructions.

FAILED PAYMENT INSTRUCTIONS:

• In case the Payment Instruction is not executed for any reason, the status of the same shall be

intimated to the Customer through the Website / SMS/ such other mode as YES BANK may deem

fit in this regard.

DATE OF CREDIT:

i. The Date of Credit shall be the date on which transaction(s) will be done every month after successful

registration.

ii. If the registration of Debit Mandate has not been successfully completed before the Date of Credit given in

the form, the transactions shall be initiated on the same date in the following calendar month. If the Date of

Credit falls on a nonworking day, transactions will be initiated on the subsequent working day

iii. Debit account will be debited 3 working days before the date if credit mentioned by you or as per the RBI

ECS cycle for that particular location. The interest for credit amount would be applicable from the day of

credit.

YES BANK shall have the absolute discretion to amend or supplement any of the terms applicable to the AUTO-

CREDIT SERVICES at any time.

YES BANK may communicate the amended terms by hosting them on the Website or in any other manner as

decided by YES BANK.

The Customer shall be responsible for regularly reviewing these terms including amendments to them that may

be posted on the Website.

General Terms & Conditions for YES Prosperity Prime, Ascent and Crest Savings Account

(Effective Date: 15th November, 2016)

This document lays out the Terms and Conditions which shall be applicable to the YES Prosperity Savings

Account - Prime, Ascent and Crest (“said Variants”) opened on or after 15th of November 2016. The word

“Customer” refer to the person(s) who opens the Savings Accounts under any of the said Variants and shall

include both singular and plural.

i. The Customer hereby agrees that the benefits & services offered under the said Variants are applicable only

for YES Prosperity Savings Account opened on or after 15th of November 2016 (“said Account”).

ii. The Customer hereby confirms and agrees that service charges shall be levied on the said Accounts as per

the benefits & services availed on the date of levying of service charges. Please refer our website

www.yesbank.in or contact nearest branch for latest schedule of charges applicable to Savings Account.

iii. The Customer hereby agrees that in order to revise or modify the benefits & services availed in the said

Account, the Customer shall submit written request as per the Bank’s format in any of the YES BANK

branches. Any revisions or modification in the benefits & services shall be subject to Bank’s approval and

the applicable service charges.

1. The Customer hereby agrees to be bound by changes in the terms and conditions, revision in the Benefits &

Services and/or revision of the schedule of charges from time to time, at the sole discretion of YES BANK.

The Customer agrees and confirms that YES BANK may notify the changes in the Terms and Conditions

herein contained or in the Benefits & Services or in the Schedule of Charges by way of letters/email and

additionally through any of the following channels :

i. Account statements

ii. Notice Board at each branch

iii. Internet, including email and website

iv. Newspaper

v. Written communication to the Customer's address registered in the Bank's records, or

vi. Any other mode.

2. The Customer hereby agrees that YES BANK may at any time, at its sole discretion, revise, modify,

withdraw or cancel all or any of the benefits & services provided to the said Account and there will be no

binding obligation on the Bank to continue the same.

3. The Customer hereby further agrees that YES BANK will not be liable for any loss, damage that Customer

may suffer due to revision, modification, withdrawal or cancellation of the benefits & services availed by

the Customer as per the terms & conditions mentioned herein.

4. The Bank reserves right to upgrade the said Account to a higher variant (e.g. YES Prosperity Prime to YES

Prosperity Ascent) basis Customer's relationship with the Bank. The revised benefits & services as per the

upgraded variants shall be applicable from the subsequent month of upgradation of the said Account. The

Bank shall notify the Customer about the upgradation through channels as mentioned in point (4) above.

5. The Bank reserves right to downgrade the said Account (e.g. YES Prosperity Crest to YES Prosperity Prime)

to a lower variant, basis timely review of the Customer’s overall banking relationship with the Bank after

giving prior written notice to the Customer. The revised benefits & services as per the downgraded variants

shall be applicable from the month the said Account is downgraded.

6. The Customer hereby agrees that in order to enhance the existing Retail NetBanking per day Transaction

Limit, the Customer has to submit the mandate as per the Bank’s format in any of the YES BANK branches.

7. The Bank is exempted from any and all responsibility of misuse and the Bank will be hold harmless for any

costs, liabilities, damages, judgments, expenses or losses that may be suffered by the Customer through

enhanced Retail Netbanking Transaction Limit.

8. The Customer hereby indemnifies and agrees to keep indemnified the Bank against all

incidental/consequential loss and keeps the Bank at all times indemnified from and against all actions, suits,

proceedings, costs, claims, demands, charges, expenses, losses and liabilities that may arise to the Bank due

to the enhanced Retail Netbanking Transaction limit offered to the Savings Account variant.

9. The Customer hereby agree that if only Savings Accounts are grouped, the group Average Monthly Balance

(AMB) requirement will be the sum of the AMB requirement of the individual accounts in the group and

can be maintained in any of the grouped Savings Account or across the grouped accounts.

10. The Customer hereby agree that for a combination of current and savings accounts, forming a part of the

Group, the summation of requisite AQBs required for each of the grouped accounts can be maintained in

any of grouped Current / Savings Account or across the grouped accounts. The Customer also agree and

understand that If required AQB sum is not maintained across the accounts, each of the individual accounts

will be evaluated for respective account level balance requirement in adherence to prevalent schedule of

charges applicable.

11. The Customer hereby agrees that the benefits under YES Family & “Family Advantage Benefit offer” as

applicable to the CASA accounts grouped under family grouping can be availed subject to consent of the

Bank and written request of the Customer.

12. The Customer hereby agrees that save and except the terms & conditions mentioned herein all other terms

and conditions of Savings Accounts is applicable to the said Account.

3. YES FIRST

i. YES FIRST (including various variants under the same brand name viz. YES FIRST for Women, YES

FIRST BUSINESS etc.) is a banking and wealth management programme of YES BANK.

ii. Inclusion in this programme is by invitation only and the bank at its sole discretion may completely

withdraw the YES FIRST status conferred on the customer(s) by the bank under this programme with a

prior notice of at least 30 calendar days.

iii. The bank at its sole discretion may offer enhanced features to customers included under this programme

as well as charge for these products/services at a different rate than the standard charges applicable on

specific products.

iv. The bank reserves the right to change the charges applicable for any of the services provided to YES

FIRST customers with a notice of at least 30 days before the changes are made effective.

v. The bank reserves the right to cancel, withdraw, modify or suspend any of the services which are being

offered under this programme at any point in time without prior notice to the customers.

vi. For certain Services such as Investment Services, Insurance product etc., the bank may have other Terms

and Conditions which will be specified to the customer opting for such services. Such Terms and

Conditions should be in addition to and not derogatory to these Terms and Conditions. In the event of

any conflict between these terms and conditions and those provided with the specified services, the terms

and conditions of specified services shall prevail. Bank’s records shall be final and conclusive on the YES

FIRST status of the customer and any cards, mementos or any other communication provided by the

bank to the customer that may identify a customer with YES FIRST status shall not be considered valid

for the purpose of identifying the YES FIRST status of a customer. Certain services such as YES ASSIST

offered under the YES FIRST programme are provided by third party service providers. While the bank

shall endeavour to provide such services to YES FIRST customers, customer shall not hold the bank

responsible for non-availability of such services. Further, the bank shall not be liable in any way for any

actions, claims, loss, damage or liability of whatever nature arising out of any act or omission by the third

party service providers or due to any information provided by the customer directly.

4. DOORSTEP BANKING

DOORSTEP BANKING

Terms & Conditions for Door Step Banking services provided by YES BANK Limited

These Terms and Conditions apply to and regulate the provision of door step banking services offered by YES

BANK Limited to the Customers in India

1. Definitions: In this document the following words and phrases have the meaning set below unless the context

indicates otherwise:

"Account" refers to any account of the Customer with YES BANK in India, which is designated as eligible account

by YES BANK for the Services.

“Agent” means the any person/ entity as YES BANK shall from time to time engage for provision of Services.

“Banking Day” means a day on which Branch is open for the transaction of ordinary banking business in India

and shall exclude Sundays and other public holidays.

“Branch” means the branch of YES BANK with whom the Customer has opened Account.

“Correspondent Bank” means any other bank that YES BANK shall from time to time engage for provision of

Services.

“Customer” refers to an individual who has bank account with YES BANK and whose request for availing the

Services has been accepted by YES BANK.

“Digital Doorstep banking services” shall mean the doorstep banking services though the Mobile App/portal

or contract center of the Agent

“Documents” shall mean the cheque, Demand Draft, Standing Instruction, Cheque Book Requisition Slip, 15H, TD

Receipt, TDS certificate, Account statement or such other documents.

"Instruments” shall mean cheques, pay orders, demand drafts and such other negotiable instruments drawn by

Customer/ drawn in favor of Customer.

"Instruction" refers to the requests made by the Customer for collection/deposit of Documents/Instruments

through facsimile transmission or instructions dropped at designated drop box or through phone banking or

through such medium as approved by YES BANK from time to time along with such Instruments/Documents

and shall also include instructions taken by the Agent basis the request placed by the Customer through the

Mobile App/portal/contact centre managed by the Agent.

“Operating hours” shall mean the time from ___to ___during which the YES Bank shall remain open for

transactions

“Service” shall mean collection and delivery of Instruments and Documents and cash from Specified Locations

pursuant to Instructions of Customer from his or her Account in accordance with the Reserve Bank of India

Guidelines, and these Terms and Conditions

“Specified Locations” shall mean the places of collection/ delivery as specified by Customer in its application

for availing Services or in the Mobile App/portal/contact centre of the Agent while placing request for the

Services.

"Website" refers to the website owned, established and maintained by YES BANK at the URL www.yesbank.in

“YES BANK" refers to YES BANK Limited, a company incorporated under the Companies Act, 1956 and licensed

as a bank under the Banking Regulation Act, 1949 and having its registered office at One International Center,

Tower II, 15th Floor, Senapati Bapat Marg, Elphinstone (W), Mumbai - 400013and shall include its successors and

assigns.

“Banks will be responsible for the actions of their 'agent' (service provider including Direct Sales Agents / Direct

Marketing Agents and recovery agents) and the confidentiality of information pertaining to the customers that

is available with the 'Agent' so defined”.

Eligibility and Ineligibility criteria for Digital Doorstep Banking:

1. Eligibility Criteria : Customer accepts to comply with the eligibility and ineligibility criteria for Digital

Doorstep Banking as below: The eligibility criterial shall be decided by the Bank at its sole discration and the Bank reserves its right to add, delete or modify the eligibility criteria from time to time. Eligibility criteria:

• Existing Senior Citizen SA account holder, which is fully KYC compliant and who has registered phone number with YES and have availed SMS service

The following Accounts shall not be eligible for availing the Digital doorsteps banking services: • Joint Accounts operated under the mode of operation jointly, Former /Survivor and Latter /Survivor • Accounts operated through Power of Attorney and Mandate holder • Non-KYC compliant Accounts & Dormant Accounts. • Savings Bank Accounts opened under MACT Claims / LISSA • NRI / Foreign National Account holder • Non-Individual Customers like Trust, HUF, Associations etc. • Accounts having status as Debit Freeze/total freeze and/or Hold • Illiterate Customers

2. Applicability of Terms: These Terms along with the General Terms and Conditions form the contract between

the Customer and YES BANK for availing of the said Services. The Customer shall apply to YES BANK in the

Prescribed form for availing of the Services . YES BANK shall be entitled at its sole discretion to accept or reject

such applications as may be submitted by the Customers. By applying for or availing of the Services, the

Customer acknowledges as having read, understood and accepted these Terms and the General Terms and

Conditions.

3. Instructions: The Customer undertakes to issue all Instructions in connection with the Services in the manner

and mode prescribed by YES BANK. The Customer agrees and understands that YES BANK shall act on the

Instructions of the Customer only if in the opinion of the concerned officer of YES BANK such Instructions are

clear and unambiguous. YES BANK shall not be required to independently verify the veracity, authenticity or

validity of the Instructions. YES BANK shall have no liability arising from execution of the Instruction given by

the Customer or for delay in carrying out the Instructions or where it does not or is unable to stop or prevent

the carrying out of or the execution/implementation of an Instruction that is subsequently cancelled or revoked

by the Customer.

YES BANK may refuse to comply with the Instructions without assigning any reason or notice and shall not be

under any duty to assess the prudence or otherwise of any Instruction and have the right to suspend the

operations of the Services or reject to carry out the Instructions if it has reason to believe that the Instructions

will lead or expose to direct or indirect loss to YES BANK, or YES BANK may require an indemnity and/or

other security/comfort from the Customer before continuing to restore/perform the Services and/or

Instructions.

YES BANK may, in its sole and absolute discretion, act on any Instruction given by the Customer to YES BANK,

or which YES BANK reasonably believes to have been made by the Customer.

4. Accuracy of Information: The Customer is responsible for the correctness of Instruction supplied to YES BANK

for use of the hether by means of facsimile transmission / requests dropped in a designated drop box /

Instructions given through phone banking channel or other approved channel including Instructions collected

by the Agent basis the request placed through the Mobile App/portal/contact centre of the Agent and also of

the Instruments/Documents/Cash collected or deposited by using the Services. YES BANK accepts no liability

for the consequences arising out of erroneous information supplied by the Customer. If the Customer notices an

error in the instructions supplied to YES BANK, the Customer shall immediately advise YES BANK which will

endeavor to correct the error wherever possible on a reasonable best efforts basis..

5. Appointment of Agents: YES BANK shall appoint such agents/agencies as YES BANK may deem fit to

perform the Services. The Customer further agrees and confirms to pay to YES BANK such charges as may be

notified to the Customer by YES BANK for making available the Services. In the event of any delivery being

made to the Customer pursuant to the Instructions, the Customer agrees and confirms that the

acknowledgement to be furnished by the Customer on the delivery challan/courier sheet or through the Mobile

App/portal or contact center managed by the Agent would be a final and binding acknowledgement and

confirmation of receipt by the Customer of the items or Documents or Instruments or cash, as applicable, that

have been delivered to the Customer.

6. Service Arrangement: The Customer acknowledges and agrees that the Instructions for the Services shall be

processed by YES BANK only if the same are received by YES BANK in the prescribed time and manner. In case

of the Instructions dropped at the designated drop box by the Customer, the same shall be deemed to have been

received by YES BANK only upon delivery of the Instructions to YES BANK.

The Customer agrees and acknowledges that the YES BANK shall collect/deliver the Instruments to the

Specified Locations pursuant to the Instructions of the Customer. YES BANK may send its Agent to the

Customer for the purpose of carrying out the Instructions and acknowledges that the YES BANK may disclose

such details of the Customer to the Agent as may be required for the purpose of availing the Services. Incase of

Instructions collected by the Agent under the Digital Doorstep banking, the same shall be deemed to have been

received by YES BANK only upon its actual delivery to YES BANK. Customer acknowledges that the

Instructions along with the Instruments/Documents/Cash may remain with the Agent in case of a delay in

reaching YES BANK within the Operating Hours and shall be deposited only on the next Business Day and

acknowledges the risks associated with the same.

YES BANK will accept and present in clearing account payee cheques and drafts expressed to be payable to the

Customer and shall use its best endeavor to ensure that Customer’s Account is credited for the amount of these

cheques and drafts as per the arrangement. In case, the day of credit/payout happens to be a holiday at the

“Clearing location” and/or “Payout location” then the credit/payout will happen on the next “Banking Day”.

At centers where YES BANK does not have its branches, it shall be open to YES BANK to utilize the services of

any Correspondent Bank for collection of instrument on its behalf.

In case any of the Instructions gets rejected by YES BANK, it will not be the responsibility of YES BANK or its

Agent to deliver the Instructions back to the Customer.

7. Charges/Fees: The Customer agrees to pay fees as specified by YES BANK from time to time in connection

with provision of Services as per Schedule of Fees/ Charges. Fees payable shall be exclusive of taxes. Failure to

pay the charges/fees (including applicable taxes) on or before the specified date will render the Customer liable

for payment of interest at such rate as may be stipulated by YES BANK and communicated in the Schedule of

charges and/or withdrawal of the Services without any liability to

The Customer hereby authorizes YES BANK to debit its bank account held with YES BANK with any sum of

money that is payable by the Customer to YES BANK, in connection with Services. In case the Customer wishes

to avail the Services for return of any of rejected Instructions back to the Specified location of the Customer, it

shall be subject to levy of charges and the Customer authorizes YES BANK to debit such charges from his

Account.

8. Liability: The Customer is responsible for the correctness of Instructions supplied to YES BANK for use of the

Services and also of the Instruments/Documents enclosed thereto. YES BANK accepts no liability for the

consequences arising out of erroneous Instructions supplied by the Customer. If the Customer notices an error

in the Instructions supplied to YES BANK, the Customer shall immediately advise YES BANK which will

endeavor to correct the error wherever possible on a reasonable best efforts basis. The Customer acknowledges

and agrees that the Instructions for the Services shall be processed by YES BANK only if the same are received

on a Banking day and during the normal Banking hours of YES BANK and are authenticated according to the

internal guidelines of YES BANK.

The Services provided herein are a mere extension of the banking services offered at the branch of YES BANK

and liability of YES BANK herein shall be limited to the same extent as if the Services provided herein are

provided at the branch of YES BANK.

The Customer will agree and acknowledge that transmission of information through facsimile transmission/ phone is not a secure means of sending information and may be subject to tampering and unauthorized access, fraudulently or mistakenly written, altered or sent, and not be received in whole or in part by the intended recipient. All transactions under the Services effected by or through facilities

for conducting remote transactions including the internet, world wide web, electronic data interchange, tele-service operations (whether voice, video, data or combination thereof) or by means of electronic, computer, automated machines network or through other means of tele-communication, established by or on behalf of YES Bank, for and in respect of the Services, shall constitute legally binding and valid transactions when done in adherence to and in compliance with these Terms and Conditions.

The Customer will comply with such security procedure as may be prescribed by YES BANK and its Agent from

time to time for purpose of sending Instructions. The Customer undertakes not to disclose the security procedure

to any person. If the Customer is of the opinion or has reason to believe that the authentication procedure may

be known by an unauthorized person, the Customer must notify YES BANK immediately. Further the Customer

shall keep YES BANK harmless and indemnified for any loss, damage, cost or expense which YES BANK incurs

or suffers as a result of YES BANK providing such Services to the Customer.

YES BANK shall not be liable for any inaccuracy, error or delay in, or omission of, (1) any data, information or

message in the Instruction given, or (2) the transmission or delivery of the Instruction given; or (3) any loss or

damage arising from or occasioned by (i) any such inaccuracy, error, delay or omission; (ii) non-performance or

non-delivery by YES BANK or its Agent; or (iii) interruption in any such data, information or message, due to

any act or omission by YES BANK due to "force majeure" (e.g., flood, extraordinary weather condition,

earthquake or other act of God, fire, war, insurrection, riot, labour dispute, accident, action of government,

communications, power failure, equipment or software malfunction) or any other cause beyond the reasonable

control of YES BANK, and in case of tampering and unauthorised access to providing of Instruction, Instructions

that are fraudulently or mistakenly written, altered or sent, and that the Instruction may not be received in whole

or in part by the intended recipient. Under no circumstances, shall YES BANK, its Agents, its employees,

directors involved in providing the Services be liable for any direct, indirect, incidental, special or consequential

damages, or any damages whatsoever, including punitive or exemplary (including, but not limited to loss of

profits, loss of data or other intangible information, business interruption, loss of privacy, or any pecuniary loss),

arising out of or in any way connected with the provision of the Services or resulting from unauthorized access

or alteration of Instructions given or arising from interruption, suspension or termination of the Services or any

inability of YES BANK to receive Instructions, directions, orders or other communications from the Customer

or to transmit any related message for any reason whatsoever, whether based on contract, tort, strict liability or

otherwise except in case of willful default or gross negligence on the part of YES BANK. Provided that

notwithstanding anything to the contrary contained herein, the aggregate liability of YES BANK under this

arrangement shall not exceed the service charges/ fees received by YES BANK from the Customer

YES BANK will not be liable for any fraud or misappropriation of Cash and/or any liability or damages that the

Customer incurs as a result of provision of Services by YES BANK save and except where such liability arises

due to willful default or bad faith of YES BANK. Doorstep Banking services are a mere extension of banking

services offered at the branch and the liability of the bank would be same as if the transactions were conducted

at the branch. The doorstep banking arrangement is provided at the convenience of the Bank and not as a matter

of course. Provision of this service at an earlier occasion does not imply or convey any right to the customer to

claim the Doorstep Banking services at his doorstep on a subsequent occasion. The Customer agrees that no

financial or legal liability shall be casted upon the Bank in cases where the Doorstep services could not be

provided for reasons beyond the control of the Bank and the decision of the Bank as to whether a reason is

beyond the control of the Bank shall be final for all purpose.

9. Indemnity: The customer will keep YES BANK indemnified, saved, defended and harmless at all times from

and against all costs, charges, expenses, damages, liabilities proceedings, actions, penalties, suits, litigations and

claims which may be made on or instituted against or caused to or suffered or incurred by YES BANK arising

as a result of providing the Services to the customer or arising from the customer’s gross negligence, willful

default or bad faith.

The indemnity furnished by the customer herein shall be of a continuing nature until all the obligation covered

there under are discharged in full and the same shall remain in full force until a discharge certificate in respect

of such indemnity is issued by the Bank.

10. Change of Terms: YES BANK shall have the absolute discretion to amend or supplement any of the Terms

herein stated by posting the same on its website. The Customer shall be responsible for regularly reviewing these

Terms including amendments thereto as may be posted on the website and the notice so given shall be deemed

to be effective against the Customer on the date of posting of the same on the website. By utilizing the Service

thereafter, the Customer shall be deemed to have accepted the changed Terms.

11. Termination: YES BANK may at any time without assigning any reason by giving prior written notice of 30

days to the Customer terminate the Services. Further, in the event of breach by the Customer of any terms and

conditions contained herein or YES BANK learns of the death, bankruptcy or lack of legal capacity of the

Customer, YES BANK may at any, without giving any notice to the Customer suspend/ withdraw the same.

The Customer may at any time without assigning any reason terminate the Services by giving a prior written

notice to YES BANK. At the time of giving such notice, any Instructions of the Customer which is pending

execution by YES BANK shall be carried out by YES BANK and the termination notice sent by the Customer

shall operate only upon completion of the said Services/rejection of the same by YES BANK.

12. Non-Transferability: The Services provided to the Customer is not transferable under any circumstance and

shall be used only by the Customer. However, YES BANK shall have the right to transfer, assign or sell all its

rights under these Terms and Conditions, which shall continue to be in force and effect for the benefit of the

successors and assigns of YES BANK.

13. Recording of conversation: The Customer authorizes YES BANK, at its discretion, and without further prior

notice to the Customer, to monitor and record any or all telephone conversations or electronic communications

between the Customer and YES BANK and any of its employees or agents.

14. Force Majeure: The Customer agrees that provision of Service by YES BANK is subject to any occurrence

resulting in prevention, delay or interruption in performing Service if such prevention delay or interruption is

due to factors including but not limited to civil commotion, sabotage, lockout, strike or other labour disturbances

of any kind interfering with or affecting the normal functioning of YES BANK or of the clearances of cheques or

drafts, accident, fires, flood, explosion, epidemic, quarantine restrictions, damage to plant or the facilities,

absence of the usual means of communication or transportation, act of terrorism or any other cause, whether of

the same or a different nature, unavoidable or beyond control of YES BANK and YES BANK shall not be deemed

to be in default so long as any such cause or the effect thereof persist and during reasonable period thereafter.

15. Governing Law: These Terms shall be governed by the laws of India. Any legal action or proceedings arising

out of the Terms shall be brought in the courts or tribunals at Mumbai in India. YES BANK may, however, in its

absolute discretion, commence any legal action or proceedings arising out of the Terms in any other court,

tribunal or other appropriate forum, and the user hereby consents to that jurisdiction.

5. TERM DEPOSITS

5.1 The Customer understands and confirms that the effective date of Term Deposit (A "Term Deposit" shall

mean a bank deposit for a fixed period of time) shall be the date on which the Bank gets funds to its account.

5.2 The Customer agrees to the Bank issuing certificate in the prescribed form for tax deducted at source on

interest on Term Deposits, after the end of every calendar quarter. Customer can submit form 15G/ H to avail

benefit of TDS exemption. In case the amount in 15G/H exceeds the applicable minimum tax exemption limit

the form would not be valid.

5.2.1 As per changes in the Finance Bill 2015, effective 1st June 2015, TDS on Term Deposits is now

applicable at Bank level instead of branch level. To comply with these regulations, application for Term

Deposits received across various YES BANK branches pan India will be booked in customers’ home

branch.

5.3 The Customer agrees and understands that interest on Term Deposits shall be reckoned/paid at quarterly

intervals unless otherwise mutually agreed, at the rates applicable at the time of acceptance as the case may be

or unless otherwise mutually agreed between the Customer and the Bank, in accordance with Reserve Bank of

India directives.

5.4 The Customer agrees that in case of premature withdrawal of Term Deposit based on the Customer's

instructions or the instructions of all the joint depositors in the case of joint deposit, the Bank shall have the right

to recover interest already paid or the penalty/charges, if any, from the proceeds of the term deposit in

accordance with prevailing regulations of the Bank and the Reserve Bank of India.

5.5 The Customer agrees that the Bank will pay the Term Deposit amount either on maturity or premature

withdrawal at any branch irrespective of the branch where the deposit is booked.

5.6 A deposit can be opened in the name of a) an individual singly or jointly with anyone or on a survivor basis.

b) On behalf of a minor as father/mother/legal guardian c) Hindu undivided family & Trust, Associations,

Societies and clubs.

5.7 If the Customer prematurely withdraws the deposit, interest will be calculated at the rate applicable for the

period for which the deposit was held with the Bank as on the date of deposit or contracted rate of the deposit

whichever is lower plus applicable penalty if any. In case of Domestic & NRO deposits no interest will be paid

if the deposit is prematurely withdrawn within 7 days of the date of booking. In case of NRE/FCNR deposit no

interest will be paid if the NRE/FCNR Deposit is prematurely withdrawn before the completion of 1 year from

the date of booking.

5.7.1 Fixed Deposits with No Premature withdrawal option

The Customer understands and confirms that -

i. No clearance from any authority / person other than YES BANK shall be required for encashment of the

Fixed Deposit, whether premature or otherwise.

ii. Instructions are being processed pursuant to genuine and lawful transaction entered into with YES BANK.

iii. Premature withdrawal of fixed deposit is not permitted for fixed deposits booked under this product and

the proceeds shall be released only on maturity and not otherwise.

iv. Notwithstanding the aforesaid any statutory/ regulatory attachment shall have priority over YES BANK

and that the bank shall be entitled to act in accordance with instructions of any statutory/ regulatory

authority.

v. These instructions are irrevocable and cannot be revoked except at the discretion of YES BANK.

vi. The Bank and its Director, officers and agents are held harmless against any loss or damage caused due to

acting on these instructions.

5.8 Minimum tenure for a deposit is presently seven days and may be revised by the Bank from time to time.

Minimum and maximum amount of deposits that may be made shall be as intimated by the Bank from time to

time.

5.9 The Customer agrees that the deposit shall be automatically and compulsorily renewed on maturity for a

period equal to original tenure stipulated for the matured deposit, unless instructions to the contrary are

received from the Customer before the maturity of the deposit. The Customer further agrees that the interest

payable on such renewed deposits will be the rate applicable on such deposits of the Bank, for the respective

period prevailing as on the date of such renewal. The Bank at its discretion may renew the deposit with interest

subject to tax deducted at source (TDS) as may be applicable.

5.10 Reinvestment of the accrued interest is allowed only after 6 months from the effective date of Term Deposit.

For deposits with tenure of below 6 months 1 day, the interest is calculated at maturity as Simple Interest. 181

days does not imply 6 months 1 day; the actual number of days would be considered.

5.11 The Customer agrees that the Bank shall have the right of set-off and lien, irrespective of any other lien or

charge, present as well as future on all account/deposits with the Bank, whether in single name or joint name(s),

to the extent of all outstanding dues to the Bank. For such purposes, the Bank may at its sole discretion close the

deposit(s) prematurely and apply a penal rate of interest in respect of the same. The lien shall be valid and

binding on the Borrower and operative until repayment in full of all monies due to the Bank from the continuing

one and shall remain in full force and effects till such time the Borrower repays/retires all

5.12 The customer understands that interest rates quoted are per annum and the actual number of days in a year

is taken for computation of interest (i.e. 366 days in a leap year and 365 days in a non-leap year)

5.13 For Term Deposits held in Joint Names –

Premature payment of the Term Deposit is allowed only after the request is signed by all joint depositors.

Notwithstanding the aforesaid, Customer(s) agree that in case of term/fixed deposit with “Either or Survivor”

or “Former or Survivor” mandate, Bank is permitted to allow premature withdrawal of the term/fixed deposit

by the surviving joint depositor on the death of the other, in case there is a joint mandate from the joint depositors

to this effect

If loan is sought against the Term Deposit; the loan application needs to be signed by all joint depositors

5.14 Interest on deposits is payable either quarterly or compounded quarterly (i.e. re-investment of interest) or

payable monthly at a discounted ROI at the option of the depositor as opted at the time of booking of the deposit.

Interest is paid only at maturity for fixed deposit tenures 6 months and below

5.15 Sweep in and Sweep Out Facility

5.15.1 Sweep in Facility: On the Customer's request and at the Bank's sole discretion,

Bank shall link the Term Deposit(s) with the Customer's current and/or savings Account. For Fixed

Deposits booked along with sweep-in, the sweep-in facility will get activated on the next day. On the activation

of such linking facility, the Bank shall have the right to prematurely break the Term Deposit(s) maintained with

the Bank and set off any amount required (as per the sole discretion of Bank) in respect of insufficient balance

and/or any dues pertaining to any of the Customer's Accounts maintained with

the Bank and/or in respect of any Services/ Facilities being provided by the Bank. Such set offs and

adjustments will include any amounts lying in the customer’s account for the day the sweep-in request is made

by the customer. No interest is payable if NRE Fixed Deposit is withdrawn under sweep in before

completion of 12 months.

5.15.2 For the purpose of providing the sweep in facility as described in clauses above,

term deposits will be swept into the current/savings account at a Last-In, First-Out (LIFO) basis, based

on the date of linking of the term deposit with the current/savings account.

- In the event of shortage of funds in customer Savings/ Current account, corresponding amount is

debited from the Fixed Deposit account wherein Sweep-in facility is enabled, once such a request is made

by the customer. In the event further amounts are is deposited by the customer on the same day in his

Saving/ Current account, then hold is regularized (for such amounts available in the savings/current

account and FD is liquidated / reinstated by end of the day, after making all adjustments, for all intra-

day transfers.

- Multiple FDs linked with the CASA on the same day, reverse order of maintenance (4, 3, 2, 1 etc.) would

be considered for sweep-in breakage.

- In case of renewal of FDs, the original linkage sequence does not change and the latest renewed FDs do

not get broken based on the least interest loss concept.

5.15.3 Sweep Out Facility: On the Customer's request and at the Bank's sole discretion, Bank shall link the

Customer's current and/or savings Account for availing this facility. The Customer authorizes the Bank to debit

any current/savings Account(s) with an amount in excess of specified limit (as specified by the Bank) and to

transfer the said amount as a Term Deposit on existing notes and terms and conditions. If the customer is also

availing sweep-in facility on the same current/savings account, the term deposit created through the sweep out

facility, on the date of creation of the TD, will automatically be linked to the current/savings account for the

purpose of providing sweep in facility.

5.15.4 Maximum 99 instructions for sweep out can be executed in a day. The amount of individual FD formed

via sweep out shall be less than Rs 5 Crore.

5.16 Tax Saver Deposit

TERMS AND CONDITIONS for Tax Saver Deposit are as below:

i. The features of this deposit are as per the CBDT Notification 203/2006 dated 28th July, 2006.

ii. As per the CBDT Notification, It is MANDATORY for the PRIMARY HOLDER to sign on the face of FD

Receipt at the space specified for customer signature (s). In absence of this signature, the FD Receipt will

stand Invalid. The signature has to match the signature held by the Bank in the Account Opening

Form/Records.

iii. A maximum amount as permissible by CBDT under above mentioned notification can be invested in each

Financial Year per Assesse with all the Banks in India.

iv. The maturity of the Fixed Deposit (FD) shall be 5 years from date of issuance of this receipt. FD cannot be

prematurely withdrawn. – Except in case of death of Account holder, nominee can withdraw any time before

the maturity of such Fixed Deposit.

v. On Maturity, All the FD holders have to sign on the FD Receipt with revenue stamp being affixed on the

receipt. The Duly discharged Receipt can be submitted in advance at any YES BANK Branch (preferably 45

days before the maturity date).

vi. Under no circumstance the Bank will change the mode of interest payment till the maturity of FD.

vii. FD will not be automatically renewed on Maturity under this offer.

viii. Investor has to submit the maturity instructions with original FD Receipt duly discharged 30 days before

Maturity Date. If any unclaimed Deposit stands with the Bank on Maturity, the Savings Bank Interest Rate

at that point of time will be applicable.

ix. Duplicate FD receipt/advice shall be issued subject to compliance with requirement as prescribed by the

Bank.

x. Overdraft / loan against this FD is not permitted.

5.17 Recurring Deposits

Terms and conditions contained herein below are in addition to and supplement the general terms for account

opening and in the event of any inconsistency between the terms contained herein and general terms, terms

contained herein shall prevail:

Definitions:

"Account" means an account opened in the name of Customer wherein fixed recurring monthly payments made

by Customer are accumulated

"Account Opening Form" shall mean the relationship form for Recurring Deposit executed by the Customer.

"Customer" shall mean any person having a current/ savings account with YES BANK.

"Opening Date" shall mean the date following on the 10th day from the date of receipt of Account Opening

Form or receipt of all documents required for opening of Account, whichever is later.

"Permissible Dates" shall mean day of every month as opted by the customer for debit of Recurring Deposit

installment, "Recurring Deposit" shall mean the amount accumulated in the Account by way of fixed recurring

monthly payments made by the Customer.

"Tenure" shall mean the period for which Recurring Deposit is to be maintained as specified in the Account

Opening Form.

5.17.1 The customer understands that interest rates quoted are per annum and the actual number of days in a

year is taken for computation of interest (i.e. 366 days in a leap year and 365 days in a non-leap year).

5.17.1.1 As per changes in the Finance Bill 2015, effective 1st June 2015, TDS on Recurring Deposits is

now applicable at Bank level. To comply with these regulations, application for Term Deposits received

across various YES BANK branches pan India will be booked in customers’ home branch.

5.17.2 The customer is aware that the interest rates for recurring deposits will be the corresponding rate as

applicable for a Fixed Deposit.

5.17.3 The customer is aware that interest on the Deposits is compounded at quarterly intervals, at the applicable

rates

5.17.4 The customer is aware that the maturity amount mentioned on the Recurring deposit confirmation advice

is subject to payment of all installments on time

5.17.5 Recurring Deposit may be opened by Customer with a minimum monthly installment of Rs 1,000 and in

multiples of Rs 100 thereof.

5.17.6 The rate of interest offered on a Recurring Deposit by YES BANK will remain same for the entire Tenure

of the recurring deposit i.e. the pre-contracted rate will remain uniform for the entire Tenure of the Recurring

Deposit.

5.17.7 The customer agrees that the installment amount once fixed will not be allowed to be altered at a later

date

5.17.8 The customer agrees that partial payment of installments will not be permitted

5.17.9 The customer agrees that the bank shall not be responsible for informing him/her to maintain adequate

balance in his/her account to pay the installments

5.17.10 No part premature withdrawal will be allowed for a Recurring Deposit.

5.17.11 In the event the Customer desires to close the Recurring Deposit before the expiry of Tenure, interest will

be paid at the rate applicable on the Opening Date of Recurring Deposit less 1% per annum, for the period for

which the Recurring Deposit has remained with YES BANK. In case of NRE Recurring Deposits, no interest will

be paid if the deposit is prematurely withdrawn before 12 months.

5.17.12 In the event the customer does not pay a particular installment on time and the same is paid at some

subsequent date, such installment will carry a 1% penalty for the period of default.

5.17.13 The customer agrees that in case of premature closure within a month, no interest shall be paid out &

only principal amount shall be returned

5.17.14 The customer agrees that the total penal interest chargeable to him/her shall be recovered from the

total amount of interest payable by the bank and shall be recovered only at the time of maturity or premature

closure of the account as the case may be

5.17.15 No overdraft will be allowed against Recurring Deposit.

5.17.16 The Recurring Deposit instruction will be executed on the "Permissible Date" as opted by the customer

succeeding the "Opening Date" selected by the Customer in Account Opening Form submitted to the branch.

For Recurring Deposits booked through Internet Banking, the date of booking of the deposit will be considered

as the date for debit of Recurring Deposit installment.

5.17.17 - NRE Recurring Deposit held jointly with Resident will be operated on Former or Survivor basis only

5.17.18 On expiry of Tenure proceeds will be transferred to the Customer's savings/ current account maintained

with YES BANK.

5.18 NRE/FCNR/RFC Fixed Deposits

5.18.1 In case of cumulative FCNR (B) deposits, interest rates are calculated at the applicable rate without any

compounding effect for deposits up to one year and in respect of deposits for more than 1 year, at intervals of

180 days each and thereafter for the remaining actual number of days with compounding effect.

5.18.2 Interest rates quoted per annum in case of FCNR(B) deposits will be paid on the basis of 360 days to a year

irrespective of leap year.

5.18.3 No interest is payable if FCNR, NREFD & RFC FD is withdrawn before completion of 12 months.

5.18.4 Interest on FCNR(B) /RFC deposits will be paid out only on maturity.

6. CURRENT ACCOUNTS

6.1 The Customer understands that as per extant Reserve Bank of India guidelines, opening of any current

account require declaration of existing credit facilities with any of the Bank's branches or any other bank. The

Customer shall declare details of any such Credit facilities enjoyed with any Bank at the time of opening of such

account, as per the required format therein.

The Customer undertakes to obtain the requisite No Objection Certificate/s from such Bank/s and hand it/them

over to you before the account gets opened.

6.2 The Customer agrees to repay to the Bank on demand, unconditionally, the amounts of overdrafts that the

Bank may grant to the Customer from time to time, together with interest accrued thereon. The Customer agrees

that this does not imply that the Bank is bound to grant to the Customer any credit facility whatsoever.

6.3 The Customer understands that an Account may be opened in the names of:

i. An individual in his / her own name;

ii. Three (only Three individuals can open joint a/c) persons in their joint names; c) A company, partnership

firm, sole proprietorship firm, Hindu undivided family, trust, association or other entity as may be

permitted by the Bank in their respective names

6.4 The Customer hereby agrees that as per directives of Reserve Bank of India no interest shall be payable on

the balance maintained in the Current Account.

7. ATM/DEBIT CARDS

Terms and conditions for the issue and use of YES BANK ATM/Debit cards.

7.1 Meaning of certain terms:

"Account" refers to any account of the Customer opened and maintained with YES BANK in India.

"ATM" refers to the Automated Teller Machines installed by any bank;

"Customer" shall refer to the person / persons whose details are more particularly set out in the Account opening

documents and shall include individuals, partnership firms represented by their/its partners, body corporate

represented by its authorized representatives, trust represented by the trustees/authorised representatives,

Hindu Undivided Family represented through its karta/coparceners, society represented by its authorized

representatives, proprietorship concern represented by the proprietor. "Card Holder" shall mean the holder, for

the time being, of the ATM/Debit Card, being the Customer or a joint holder of "ATM Card/Debit Card" refers

to the card issued by YES BANK to its Customers for effecting transactions at ATMs/EDCs/POS/Internet

Payment Gateway/any other mode as intimated by YES BANK from time to time and shall include E Com Debit

Cards "Electronic Commerce Debit Cards" (E Com Debit Cards) means virtual / physical cards which can be

used for e-commerce transactions over internet only.

"EDC" or "Electronic Data Capture" means terminal, printer, other peripheral and accessory and necessary

software to run such device.

"POS" or "Point of Sale" means terminals in India at which amongst other things, the Cardholder can use his

ATM/Debit Card to access his funds in the Account.

Internet Payment Gateway: means the protocol stipulated/to be stipulated by the Bank authorizing the

payments through ATM/Debit Card via internet upon authentication of a Customer.

7.2 ATM Card/Debit Card Issuance: An account holder or any other person authorized by him may be issued a

ATM/Debit Card by the Bank, at its discretion, for operation of savings and/or current account and/or any

other type of account so designated by the Bank to be eligible account(s).

7.3 Card Usage and Multiple Account linkage: The Card Holder agrees that in case the Card Holder has multiple

accounts with the Bank, the Bank will decide the number of accounts, which will have the Card facility linked

to them. In such an event, the Bank shall designate one account as "Primary Account", and the others as

"Secondary Account 1" and "Secondary Account 2" at the option of the Cardholder.

In case of ATM/Debit Cards linked to multiple accounts, the account selection facility may not be available at

all ATMs; hence all transactions at these ATMs will be affected on the Primary account linked to the ATM/ Debit

Card. In case the account selection facility is available at ATMs then the Cardholder will have the option to

choose the account to conduct the transaction.

Also the account select facility may not be available for all transactions that may be performed at a particular

ATM but may be limited to certain transaction only depending on the functionality of that ATM. In such cases

transactions will be affected on the primary account linked to the transactions. At EDC, transactions will be

affected on the primary account linked to the card.

7.4 YES BANK ATM Card/Debit Card: ATM Card/Debit Card shall be issued to an approved account holder /

non-account holder (based on specific Board Resolution / authorization from the Cardholder) / a Minor (above

10 yrs of age) in respect of his account to enable him to operate from time to time through various modes of

transactions including but not limited to ATMs/ EDC/ POS terminals/Kiosks / Internet Payment Gateway i.e.

("Payment Channel").

7.5 ATM-Facilities: The facilities offered under ATM facility will include withdrawal of cash by the Cardholder

from his account up to a stipulated amount limit only during a cycle of 24 hours, enquiry about the balance in

the account(s), cash/cheque deposits, requisition for a statement of account, request for changed PIN number,

request for issue of cheque-books, request for transfer of amount from the Primary Account to the Secondary

Account(s) or vice versa and such other facilities as the Bank may decide to provide, from time to time. Some or

all of these facilities may not be available at non-YES BANK ATM(s) and their future availability will depend on

the concerned bank which owns the ATM. The Account balance reflected on the transaction record is the balance

after the ATM withdrawals made at that time. When the Customer completes a transaction at Payment Channel,

a printed transaction record (printed/soft copy) is generated. The amount reflected on the transaction record is

the amount of purchase at that Payment Channel. The customer is advised to maintain such records for future

reference if required by the Bank.

All records maintained by the Bank, in electronic or documentary form, of the instructions of the Customer and

such other details (including, but not limited to payments made or received) and all camera/video recordings

made as mentioned above, shall as against the Customer, be deemed to be conclusive evidence of such

instructions and such other details. The ATM would capture/seize the ATM Card/Debit Card, if responses

sought from the Cardholder by the machine are not provided by the Cardholder within a specific time and / or

incorrect information/command(s) is/are given to the machine. The ATM/ Debit Card may be returned to the

Cardholder by the Bank upon the Cardholder fulfilling certain conditions as stipulated by the Bank. The Bank

will not be responsible for any cash loss for any reasons whatsoever, after cash withdrawal transaction is

completed by the Cardholder at an ATM. A cash withdrawal will be treated as completed if the Bank’s or

Network’s records indicate that the machine has dispensed the money

The Bank will not be responsible for any loss due to theft, burglary etc. in the vicinity of an ATM. The Bank

reserves the right to participate at any time in any network sharing arrangement which will enable the cards

issued by the Bank to be accepted on the electronic 44devices / ATM of other institutions participating in such

shared networks. The Bank, will however, not be responsible for any transaction conducted at an ATM of

another bank.

Maintenance of ATM(s): While advance notice of any substantial maintenance work likely to affect the

availability of Services/Facilities, shall be given wherever and whenever possible, the Bank reserves the right to

suspend, without any notice, access to ATM/other similar devices or the provision of all or any of the

Services/Facilities, at any time, if the Bank deems it necessary to do so, whether for routine maintenance or for

any other reason.

7.6 Minimum Balance: The Cardholder shall maintain, at all times, such minimum balance in his account, as the

Bank may decide from time to time and the Bank may at its discretion levy such penal or service charges as per

the Bank's rules from time to time, or withdraw the ATM facility, if at any time the amount of deposit falls short

of the required minimum as aforesaid, without giving any further notice to the Cardholder(s) and/or without

incurring any liability or responsibility whatsoever by reason of such withdrawal.

7.7 Fees: The Bank shall charge fees for the ATM facilities as per Schedule of Fees/Charges as displayed on

Bank's website or available at the branches of the Bank.

7.8 Multiple Cards: In case where more than one person has been issued ATM Card/Debit Card, all the Card-

holders, Either or Survivor /Anyone or Survivor put together, can withdraw only upto the permissible limit

allowed on each such card within the cycle time of 24 hours.

7.9 Non-Transferability: ATM Card/Debit Card is not transferable under any circumstance and shall be used

only by the Cardholder.

7.10 Personal Identification Number: Each Cardholder will be issued a sealed envelope containing Personal

Identification number (PIN) for accessing ATM/Debit Card. The Bank shall exercise care when issuing PINs and

shall be under an obligation not to disclose the cardholder's PIN or code, except to the cardholders. This number

can be changed to any other convenient four digit number by the cardholder, at the ATM. The PIN shall under

no circumstances be revealed to any third party. Cardholder should not record the PIN or code in any form

which would be accessible to any third party in any manner.

The Cardholder shall be solely responsible for the consequences arising out of the disclosure of his PIN and/or

unauthorized use of ATM Card/Debit Card and shall be liable for any increased liability which he may incur

on account of unauthorized use of the PIN and ATM Card/Debit Card. The Cardholder disclaims liability of the

Bank for any unauthorized use of ATM Card/Debit Card and for any loss or damage whether direct or indirect

incurred by it as a result of such misuse. If the Cardholder forgets the PIN, he/she should make an application

in writing for a fresh PIN. The selection of a new Personal Identification Number and/or the replacement of

ATM Card/Debit Card shall not be construed as the commencement of a new contract.

7.11 Funds in the accounts: The Cardholder should not use or attempt to use ATM Card/Debit Card without

sufficient funds in his/ her/ its account to which the ATM Card/Debit Card is linked. The Cardholder shall be

wholly and completely responsible to refund to the Bank any excess withdrawal over and above available funds

in his/her account. Further the Bank shall 45have the rights to set off such liability from any other account held

by the Cardholder with the Bank. The ATM Card/Debit Card shall be valid for a pre-defined period as

mentioned on the face of the ATM Card/Debit Card. The Bank may at its sole discretion extend the validity of

the existing ATM Card/Debit Card or replace the same. After the expiry of the ATM Card/Debit Card, the

Cardholder shall destroy the ATM Card/Debit Card by cutting/ breaking the same into 4 pieces.

7.12 Loss/ Theft of Cards: The Cardholder shall be responsible for the safe custody of ATM Card/Debit Card.

In case of loss or theft of the ATM Card/Debit Card, the Cardholder shall advise any of our branches/ contact

centre of the Bank, preferably the ATM Card /Debit Card issuing branch as promptly as possible in writing or

over phone, of the loss of ATM Card /Debit Card, however occurring. Cardholder shall however be responsible

and liable for all transactions effected by the Customer of the ATM Card /Debit Card until it is confiscated /

cancelled. Another ATM Card /Debit Card will be issued to the Cardholder, in lieu of lost / stolen ATM Card

/Debit Card, upon request in writing and payment of fee.

7.13 Authority to debit the account: The Cardholder along with the joint account holder(s), if any, hereby

authorize the Bank to debit the Account(s) with the amount of withdrawals, or transfers effected by the use of

ATM Card /Debit Card, as per the Bank's records. The Bank's record for transactions processed by the ATM

shall be binding on all the joint account holders, jointly and severally.

7.14 Deposits: The amount of cash/cheque deposits in the ATM shall be verified by two members of the Bank's

staff, one of whom will be an officer. The amount verified by the Bank shall be deemed to be correct amount

deposited by the Cardholder. The statement issued by the ATM at the time of deposit only represents what the

Cardholder purports to have deposited and will not be binding on the Bank. If there are soiled, mutilated notes

in such deposits, the acceptance of such deposits shall be subject to final acceptance and reimbursement by RBI

as per the Note Refund Rules.

7.15 Responsibility for all transactions processed through the ATMs: Operations through the ATM(s) can only

be through the use of ATM Card /Debit Card. The Cardholder shall in all circumstances, accept full

responsibility for all transactions processed by the use of his/ her ATM Card /Debit Card, whether or not

processed with the Cardholder's knowledge or authority, express or implied. The printed output that is

produced at the time of operation of the ATMs is a record of the operation of the ATMs and shall not be

construed as the Bank's records. The Bank's records of transactions shall be accepted as conclusive and binding

for all purpose.

However, the Bank shall be responsible for direct losses incurred by the Cardholder due to a system malfunction

directly within the Bank’s control. However, the Bank shall not be held liable for any loss caused by a technical

breakdown of the payment system if the breakdown of the system was recognizable for the Cardholder by a

message on the display of the device or otherwise known. The responsibility of the Bank for the non-execution

or defective execution of the transaction is limited to the principal sum and the loss of interest subject to the

provisions of the law governing the terms.

7.16 Transactions done at Merchant establishments

The ATM/Debit Card is for electronic use only and will be acceptable only at Merchant Establishments, which

have an EDC, or similar terminal that accepts the Cards. Any usage of the Card other than electronic use will be

considered as unauthorized.

The Card will be honored only when it carries the signature of the Cardholder. The Card is operable with the

help of the Cardholder's signature or the PIN at EDC terminals installed at merchant locations depending on the

functionality of the EDC terminal. Each transaction is deemed authorized and completed once the terminal

generates a sales slip. The amount of the transaction is debited immediately from the primary account linked to

the Card. The Cardholder should ensure that the Card is used only once at the Merchant location for each

transaction. The sales slip will be printed each time the Card is used and the Cardholder should ensure that

there is no multiple usage of the Card at the merchant location at the time of each purchase.

The Bank accepts no responsibility for any surcharge levied by any merchant establishment and debited to the

Cardholder's account with the transaction amount.

The Card Holder must sign and retain the sales slip whenever the Card is used at a merchant establishment. The

Bank at an additional charge may furnish copies of the sales slip. Any sales slip not personally signed by the

Cardholder, but which can be proved, as being authorized by the Cardholder, will also be the Customer's

liability.

Any charge or other payment requisition received from a merchant establishment by the Bank for payment shall

be conclusive proof that the charge recorded on such requisition was properly incurred at the merchant

establishment by the Cardholder except where the Card has been lost, stolen or fraudulently misused, the onus

of proof for which shall be on the Cardholder.

All refunds and adjustments due to any Merchant/device error or communication link may be processed

manually and the account will be credited after due verification and in accordance with MasterCard rules and

regulations as applicable. The Cardholder agrees that any debits received during this time will be honored only

based on the Available Balance in the account(s) without taking into account any such refund. The Cardholder

shall keep the Bank indemnified for any loss or damage caused due to the Bank dishonoring the payment

instructions as a result of insufficient funds in the account of the cardholder.

The Card is not to be used at Hotels during Check-in and also at other locations where paying arrangement is

done before completion of the purchase transaction or service.

The Card should not be used for any Mail Order/Phone Order purchases and any such usage will be considered

as unauthorized usage. The Cardholder would be solely liable for all unauthorized acts and transactions.

You must not at any point, hand over your Card to any other person including for usage on your behalf. You

must ensure that you are physically present at an ATM/ merchant establishment at the time of any transaction

undertaken by you.

7.17 Change in status of Debit Card: We request you to keep using your Debit Card at any POS terminal during

in-store purchases or online for any transaction or at ATMs to keep your card active. In case your card is not

used for more than 6 months, then it might be made inactive for security reasons, to avoid any misuse. To

activate your card, please do a PIN based transaction on ATM/POS or by resetting your Card PIN via

NetBanking/Mobile App.

7.18 Card holder disputes with Merchants:

Any dispute with or complaint against any merchant establishment must be directly resolved by the Cardholder

with the merchant. The Bank shall not in manner be responsible for any disputes regarding goods and services

received by the Cardholder including the quality, value warranty, delay of delivery, non-delivery, non-receipt

of any goods or services. It must be clearly understood that the Card facility is only a facility to the Cardholder

available to purchase goods or avail of services and the Bank holds out no warranty or makes no representation

about quality, quantity, value, delivery or otherwise, howsoever regarding goods or services, and any such

disputes should be resolved by the Card Holder with the merchant establishment directly.

7.19 Cancellation/Withdrawal of Card: If the Cardholder decides to cancel the use of the ATM Card /Debit Card

facility, he shall give a written notice of at least two days and surrender ATM Card /Debit Card to the Bank.

The Cardholder shall also pay dues, if any, payable to the Bank in connection with the ATM Card /Debit Card

facility. Similarly, if the Bank decides to cancel/withdraw an ATM Card/ Debit Card facility, the Bank shall give

a prior written notice of 30 days.

7.20 Change of terms and conditions: The Bank has the absolute discretion to amend or supplement any of the

above terms and conditions at any time. The bank shall endeavor to give a prior notice to the Cardholder.

7.21 Honoring the Card: The Bank shall in no circumstances be held liable to the Cardholder if

ATM Card /Debit Card do not function in the desired manner for whatsoever reason, or if the

ATM(s) is not functioning due to power failure, temporary insufficiency of cash in the ATM(s) or any other

reason. The Bank will not be liable for any consequential or indirect loss or damage arising there from.

7.22 Ownership of ATM/Debit Card: ATM Card /Debit Card shall be the property of the Bank and will be

surrendered to the Bank on request or in the event of the Cardholder no longer requiring the service. The Bank

reserves the right and the Cardholder herby authorizes the Bank, to disclose, in strict confidence, to other

institutions, such information concerning the Cardholder's account as may be necessary or appropriate in

connection with its participation in any ATM or Electronic Fund Transfer Network.

7.23 International Usage: The use of the Card in jurisdictions other than India is subject to Government of India/

Reserve Bank of India (GOI/RBI) regulations, issued from time to time and shall not in the ordinary course be

permitted, except as may be specified by RBI and limits prescribed therein, from time to time. The Cardholder

is solely responsible to have and verify the latest information on the said regulations and abide by it as such.

Use of any Services/Facility(ies) beyond permitted limits and/ or in conflict with or in violation of, the rules

and regulations as applicable in India and/or as applicable in the country where it may be used shall be at the

sole risk, liability and responsibility of the Cardholder and the Bank shall not be/held responsible or liable for

such action or act of commission or omission, that may have been committed, knowingly or otherwise. All

withdrawals shall be subject to regulatory restrictions made with the Card within and outside India and shall

constitute a payment at YES BANK, and a remittance to the country where the withdrawals is affected. Cash

withdrawn at an ATM outside India, with the Card, shall be in a currency permitted at the institution which

owns the ATM at which the withdrawals are made. The equivalent in the currency in which the Customer

Account is held, along with processing charges, conversion charges, fees, if any, for such transactions shall be

debited to the Account held at YES BANK, India.

The exchange rate used for all foreign currency transactions will be decided by the Bank, as per the prevalent

market rates on the day of such transaction for conversion of Indian rupee in respect of the foreign currency in

question, as ascertained by the Reserve Bank of India from time to time in this regard and the same will be

binding on the Card Holder. Usage of the Card outside India shall be made strictly in accordance with the

Foreign Exchange Management Act, 1999, The Customer shall not use the Card for any cash withdrawal or

making payment towards foreign currency transactions in Nepal or Bhutan and the currency of the transactions

will not be the local currency of those countries. The Customer and the Holder(s) are aware that non-compliance

with the regulations will make the Holder and / or the Customer liable for penal action under Foreign Exchange

Management Act, 1999. The onus of any non-compliance thereof shall be on the Customer and he shall

indemnify and hold harmless the Bank from any and all consequences arising from non-compliance of the

Exchange Control Regulations of the RBI. An existing account holder emigrating or proceeding overseas on

permanent employment or intending to become an NRI (i.e. likely to reside abroad for more than 183 days in a

calendar year), must endorse their passport(s) for usage till then and comply with the necessary guidelines for

conversion of the account into Non-Resident Indians will be eligible to hold the international use Card issued to

NRE accounts in India. In case a card is cancelled, whether on account of non-compliance with Exchange Control

Regulations or otherwise, the Bank shall not be responsible for any attempted usage of the Card, whether in

India or abroad. The issue and use of the Card is and will be subject to RBI's regulations in force from time to

time. Withdrawal of foreign currency will attract a service fee as applicable for the relevant calendar year and

will be debited to the Account in Indian Rupees. The transaction fee is liable to change without notice.

7.24 General provisions relating to "E Com Debit Cards":

The Customer shall apply to the Bank in the prescribed form for availing of this service to enable purchase of

goods / services from the Internet. YES BANK shall be entitled at its sole discretion to accept or reject such

applications as may be submitted by the Customers. By applying for or availing of E Com Debits Cards, the

Customer acknowledges and accepts these Terms the Bank shall not be responsible for interception/ misuse of

debit card over the internet or any other medium. Therefore usage of the card will be tantamount usage of debit

card by the Customer and Bank shall not be liable if debit card falls into wrong hands / used fraudulently due

to any reason whatsoever. Further, Bank shall not be responsible for any interception/ misuse of E Com Debit

Cards.

The Bank shall not be liable if a transaction on the Internet does not materialize / delayed or is incomplete

through due to any whatever reasons whatsoever.

The Bank shall not guarantee the quality or the serviceability of the goods / services bought online for which

payment is made using E Com Debit Cards.

The Internet per se is susceptible to a number of frauds, misuses, hacking, phishing and other actions which

could affect use of E Com Debit. The Bank shall aim to provide security to prevent the same, but Bank shall not

guarantee the Customer for such Internet frauds, hacking and other actions which could affect the use of the

Banks E Com Debit Cards and the same shall be borne by the Customer. The Customer shall separately

evolve/evaluate all risks arising out of the same. The Bank is authorised to in foreign exchange and issuing

International Debit Cards (IDCs) which can be used by a resident for drawing cash or making payment to a

merchant establishment overseas during his visit abroad. It is clarified that IDCs can be used only for permissible

current/ savings account transactions and the item- wise limits as mentioned in the Schedules to Rules as

amended from time to time, are equally applicable to payments made through use of these cards.

The IDCs cannot be used on internet for purchase of prohibited items like lottery tickets, banned or proscribed

magazines, participation in sweepstakes, payment for call-back services, etc., i.e. for such items/activities for

withdrawal of foreign exchange is not permitted.

7.25 TERMS AND CONDITIONS FOR MASTERCARD ® SECURECODE™ OFFERED BY YES BANK LIMITED

("THE BANK"):

Welcome to the Verified by MasterCard Secure Code authentication service ("MasterCard Secure Code") offered

by YES BANK on the Terms of Service ("TOS") mentioned herein. Please read these TOS carefully before using

Mastercard SecureCode. The word, "Bank" refers to YES BANK Limited, a banking company incorporated under

the Companies Act, 1956 and having its registered office at "9th Floor, Nehru Center, Discovery of India

Building", Dr. Annie Besant Road, Worli, Mumbai-400018. The word "Card(s)" shall mean MasterCard Debit

cards as issued by the Bank. The terms/words not defined herein shall have the same meanings as defined in

the Terms & conditions applicable to the Account(s). These TOS supplements and is in addition to Terms and

Conditions for ATM/ Debit Card ".

Product Definition:

Mastercard SecureCode provides you with a way of increasing security in online and other ecommerce

transactions, by reducing the chances of fraud for those transactions. Registering for MasterCard SecureCode

involves providing personal information to the Bank, which is then used to confirm your identity during the e-

commerce transactions.

Mastercard SecureCode also may be used for record keeping and reporting purposes, as well as to help resolve

any transaction disputes.

1. Acceptance of Terms

Use of the service constitutes your acceptance of the terms and your agreement to abide by it.

Creation of MasterCard SecureCode account password, will represent your acceptance of this TOS, and that

continued use of the same or after revisions to this TOS shall constitute your agreement to such revised terms

and any applicable posted guidelines or rules.

MasterCard and/or the Bank reserves the right at any time and from time to time to modify or discontinue,

temporarily or permanently, MasterCard SecureCode (or any part thereof) with reasonable notice.

The Bank shall not be responsible for interception/ misuse of MasterCard SecureCode. Therefore, usage of the

card over the internet for e-commerce transactions will be tantamount to creation and usage of the MasterCard

Secure code password by you. The Bank is not liable if the MasterCard SecureCode falls into wrong hands due

to any reason whatsoever and or if the terms and conditions relating to use of password/ATM PIN is not

complied with.

2. Your Registration Obligations

You agree to (i) provide true, accurate, current and complete information about yourself as prompted by

MasterCard SecureCode‟ s registration form ("Registration Data"), and (ii) maintain and promptly update the

Registration Data to keep it true, accurate, current and complete. If you provide any Registration Data that is

untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that your Registration

Data is untrue, inaccurate, not current or incomplete, we have the right to suspend, terminate, or refuse your

current or future use of MasterCard SecureCode or your card account.51

3. Registration

You can register for MasterCard SecureCode at the time of entering into an ecommerce transaction or at such

other time and in such other manner as may be specified by the Bank from time to time. In order to generate or

use of MasterCard SecureCode, you must provide certain information as may be required, to the Bank to validate

your identity and verify that you are the owner of or an authorized user of the specified Debit Card(s). The

information that you provide may be validated against information that is associated with you and available

with the Bank. If you are unable to provide adequate information to validate your identity, we have the right to

not allow you to register for MasterCard SecureCode. You warrant that the Registration Data is correct and that

you have the legal right to use all of the Debit Cards that you register for MasterCard SecureCode.

If you do not successfully register for MasterCard SecureCode, the merchant may not accept your Card for

payment in an e-commerce transaction. In order to use MasterCard SecureCode, you must have the ability to

access the World Wide Web and must pay service fees, if any associated with such access. In addition, you must

have the equipment necessary to make such a connection to the World Wide Web, including a computer and

modem or other access device.

In the event you have a question regarding the MasterCard SecureCode registration process or a transaction

using MasterCard SecureCode, you can contact our YES BANK Customer Contact centre (or email us at:

yestouch@yesbank.in.)

4. Authentication

During registration for MasterCard SecureCode, you may be required to select or may be provided a password

and hint-and-response question and answer. When engaging in an online e-commerce transaction or other

transaction for which MasterCard SecureCode is used, you may be asked for your password or hint response

before the merchant accepts your Card in payment for the transaction. If you are unable to provide your

password or hint response, or if the authentication, otherwise fails, the merchant may not accept your Debit

Card for payment in that transaction.

By registering for MasterCard SecureCode, you agree to the use of this as evidence of your identity, including

the authorization of transactions authorized in advance to recur at substantially regular intervals.

Authentication: Certain websites/the Bank at a later date may provide for any additional authentication in

addition to what has been requested for. The Cardholder agrees to validate such requirements at a future date.

5. Cardholder Password & Security

You are solely responsible for maintaining the confidentiality of your password / SecureCode, Registration Data

and other verification information established by you with respect to MasterCard SecureCode, and all activities

that occur using your password, Registration Data or other verification information supplied to or established

by you with respect to MasterCard SecureCode. You agree not to transfer or assign your use of, or access to,

MasterCard SecureCode to any third party. You agree to immediately notify us of any unauthorized use of your

password or other verification information, or any other breach of security. We shall not be liable for any loss or

damage arising from your failure to comply with this TOS.

6. Conduct Guidelines

You agree not to: impersonate any person or entity using the MasterCard SecureCode; upload, post, email or

otherwise transmit any material that contains software viruses or any other computer code, files or programs

designed to interrupt, destroy or limit the functionality of any computer software or hardware or

telecommunications equipment used by / MasterCard SecureCode; modify, adapt, sub-license, translate, sell,

reverse engineer, decompile or disassemble any portion of the MasterCard SecureCode Website or service or the

software used in connection with MasterCard SecureCode; remove any copyright, trademark, or other

proprietary rights notices contained in MasterCard SecureCode;” frame" or "mirror" any part of the MasterCard

SecureCode Website or service without YES BANKs/ MasterCard's prior written authorization; use any robot,

spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data

mine," or in any way reproduce or circumvent the navigational structure or presentation of the / MasterCard

SecureCode Website or service or its contents; otherwise interfere with, or disrupt, MasterCard SecureCode or

servers or networks connected to / MasterCard SecureCode, or violate this TOS or any requirements,

procedures, policies or regulations of MasterCard SecureCode or of any networks connected to MasterCard

SecureCode; or violate any applicable local, state, national or international statute, regulation, regulatory

guideline or judicial or administrative interpretation, or any rule or requirement established by YES

BANK/MasterCard (all of which shall constitute "Applicable Law") in connection with your use of MasterCard

SecureCode.

7. Liability

Under no circumstances will the Bank be liable for consequential, incidental, special or indirect losses or other

damages, such as any damage to your computer or telephone service resulting from your generation/use

MasterCard SecureCode.

We assume no responsibility for, and will not be liable for, any damages to, or any viruses which may affect,

your computer equipment or other property on account of your access to, use of, or downloading from this web

site.

The Bank will not be liable if a transaction on the internet / ecommerce transaction does not materialise or is

delayed or is incomplete.

8. Termination

If you desire to disable or unsubscribe to / MasterCard SecureCode, you can call our YES Touch Phone Banking

Service so that your password and Registration Data with MasterCard SecureCode can be deactivated. Any

purchases made using / MasterCard SecureCode prior to deactivation will not be affected.

We may temporarily or permanently deactivate your ability to use / MasterCard SecureCode and terminate

your relationship with us with reasonable notice, by such mode as we deem fit, to you.

9. Dealings with Merchants

Your correspondence or business dealings with, or participation in promotions of, online retail or other

merchants on or through / MasterCard SecureCode, including payment and delivery of related goods or

services, and any other terms, conditions, warranties or representations associated with such dealings, are solely

between you and such merchant. We will not be responsible or liable for any loss or damage of any sort incurred

as the result of any such dealings. You understand that use of MasterCard SecureCode does not, in any way,

indicate that we recommend or endorse any merchant, regardless of whether the merchant participates in

MasterCard SecureCode program. For example, YES BANK MasterCard SecureCode program does not verify

the identity of the merchant.

10. Disclaimer of Warranties

You expressly understand and agree that any software obtained through the use of MasterCard

SecureCode is downloaded and used at your own discretion and risk and that except as otherwise provided in

this TOS Agreement, you will be solely responsible for any damage to your computer system or loss of data that

results from the download or use of any such software or other materials through MasterCard SecureCode.54

Except as otherwise required by any applicable law, we make no representations or warranties about

MasterCard SecureCode of any kind, express or implied, including any warranties as to merchantability or

fitness for a particular purpose.

11. Miscellaneous

Password: You agree and acknowledge to -

• Keep the MasterCard SecureCode password totally confidential and not reveal it to any third party.

• Choose a MasterCard SecureCode password which shall be sufficiently long and shall consist of a mix of

alphabets and numbers (atleast 1 capital & 1 small alphabet) which must not relate to any readily accessible

personal data such as your name, address, telephone number, driver license, etc. or easily guessable combination

of letters and numbers.

• Commit the MasterCard SecureCode password to memory and not record it in a written or electronic form,

and

• Not let any unauthorized person have access to your computer or leave the computer unattended while

accessing the Net for making/using the MasterCard SecureCode.

Misuses of Password / SecureCode:

You acknowledge that if any third person obtains access to your SecureCode password, such third person may

be able to carry out transactions using the MasterCard SecureCode. You shall ensure that the terms and

conditions applicable to the use of the password as contained in the TOS are complied with at all times.

Internet Frauds:

The Internet per se is susceptible to a number of frauds, misuses, hacking and other actions which could affect

making/use of MasterCard SecureCode. Whilst the Bank shall aim to provide security to prevent the same, there

cannot be any guarantee from such Internet frauds, hacking and other actions which could affect the making

and use of the MasterCard SecureCode. You shall separately evolve/evaluate all risks arising out of the same

and we cannot be held liable for the same at any time.

Technology Risks:

The technology for the MasterCard SecureCode offered by the Bank could be affected by virus or other

malicious, destructive or corrupting code, program of macro. It may also be possible that the site of the Bank

may require maintenance and during such time it may not be possible to process the request of the Customers.

This could result in delays in the processing of instruction or failure in the processing of instructions and other

such failures and inability. You understand and acknowledge that the bank disclaims all and any liability, arising

out of any failure or inability by the Bank to honor any customer instruction.

Limits:

You are aware that the Bank may from time to time impose maximum and minimum limits on the MasterCard

SecureCode. You realise, accept and agree that the same is to reduce the risks on you. For instance, the Bank

may impose transaction restrictions within particular periods or amount restrictions within a particular period

or even limits on each transaction. You shall be bound by such limits imposed and shall strictly comply with

them.

Indemnity:

You shall indemnify the Bank for and against all losses and damages that may be caused as a consequence of

breach of any of the MasterCard SecureCode Terms and conditions and the terms and conditions mentioned

herein above under.

You hereby acknowledge and understand that the Bank may for the purpose of providing MasterCard

SecureCode use the services of any third party.

Charges:

You hereby agree to bear the charges as may be stipulated by the Bank from time to time for availing of these

services. You hereby authorise the Bank to recover all charges related to MasterCard SecureCode as determined

by the Bank from time to time by debiting any of your accounts.

In the event of any inconsistency between the Terms and Conditions for AT M/Debit Card and this TOS, this

TOS shall prevail.

7.26 DROP BOX SERVICE

Through this service the local currency cheques and instructions are accepted at drop boxes located at Bank sites.

This Service is provided only for the convenience of the Customer and he should inquire about the guidelines

for this Service before availing of the same.

The instrument deposited in the Drop Box should be executed properly and should be deposited with the

deposit slip attached to it. The Bank may refuse (with no liability to the Bank) any credit with respect to any

instrument deposited in the Drop Box, and/or reverse entry, when the instrument is incomplete, not properly

executed or not supported with adequate proof or documentation as per RBI regulations or is found to be

discrepant or inadequate by the Bank. In case of any dispute in respect of this clause the decision of the Bank

shall be final and binding. Customer undertakes to bear all costs for communication with and by the Bank and

indemnify the Bank from any loss or damage suffered by the Bank arising out of Customer's act or omission.

The Bank does not accept any liability for any loss or damage that the Customer or any third party may suffer

due to non-processing or delayed processing of any instrument or cheque deposited into the Drop Box; or

crediting the amount of the instruments in an Account other than the Account intended due to lack of

clarity/overwriting of the Account number on the deposit slip or otherwise. This does not include the scope of

YES Business debit card which is a physical card, but can be used on the net- it is not an e-com card.

7.27 INSURANCE

7.27.1 The Cardholder specifically acknowledges and agrees that the Bank will not be liable in any manner

whatsoever by virtue of any insurance cover that may be provided, and the insurance company will be solely

liable, whether in case of a death of a Cardholder or otherwise, and the Cardholder shall not hold the Bank

responsible or liable for any matter arising out of or in connection with such insurance cover, recovery or

payment of compensation, processing or settlement of claims or otherwise howsoever, and all such matters shall

be addressed to and sorted out directly with the Insurance company.

7.27.2 The Cardholder acknowledges that the Bank is not acting as an agent of the insurance company and no

claim regarding deficiency of service shall lie or be filed against the Bank by the Customer.

7.27.3 The Cardholder further acknowledges that the insurance cover provided will be available to the

Cardholder only as per the terms, conditions and exclusions of the relevant insurance policy in force, and only

so long as the Cardholder is and remains a Cardholder of the Bank with his account maintained in good

standing. On the Card/account being cancelled or withdrawn temporarily or permanently, for whatever reason,

the benefit of such insurance cover shall automatically and ipso facto cease to be available from such date of

cancellation or withdrawal.

7.27.4 The Bank may at any time, at its sole discretion and without giving any notice thereof to the Cardholder

or assigning any reason therefor, suspend, withdraw or cancel the benefit of such insurance cover, and there

will no binding obligation on the Bank to continue the same.

7.27.5 Lost Card Liability feature is available on all Point of Sale transactions. PIN based transactions like Cash

withdrawals from ATMs are not covered under this feature.

7.27.6 All Point of Sale transactions done up to a maximum of 7 days before the date of reporting and 72 hours

after the reporting are eligible under the Lost Card Liability Protection.

7.27.7 The insurance cover will come into effect as soon as the debit card is used for purchase at any merchant

outlet and will continue to be applicable subject to atleast one purchase at any merchant outlet (POS) in the

period prior to 6 months from the occurrence of the incidence.

7.27.8 The Bank or the insurance company will not be liable for any claim made by the card holder under

knowledge of it being fraudulent or any transaction done on a debit card not issued by the Bank.

7.27.9 The Bank or the insurance company will not be liable for any losses sustained resulting from any

fraudulent or dishonest acts committed by the cardholder's employee or family members.

7.27.10 The insurance benefit covers only direct losses sustained limited to the fraudulent transactions done on

the card only.

7.27.11 The Bank or the insurance company will not be liable for any losses arising directly or indirectly by reason

of or in connection with war, invasion, act of foreign enemy, hostilities or warlike operations (whether a war is

declared or not), civil war, rebellion, revolution, civil commotions, military or usurped power or martial law.

7.27.12 The personal accident death benefit claim needs to be submitted to the Bank within 30 days of the

incident.

7.27.13 The purchase protection insurance covers goods stored inside the premises of the Card Holder.

7.27.14 The purchase protection cover does not cover losses due to wear and tear or depreciation or consequential

losses of any kind.

7.27.15 In all cases the decision of the Bank will be final and binding on the Customer.

The insurance offering is valid for applicable accounts which were not dormant /closed as on January 31, 2009

and for all Point of Sale transactions carried out and reported after February 1, 2007.

8. GENERAL PROVISIONS RELATING TO "E COM DEBIT CARDS"

The Customer shall apply to the Bank in the prescribed form for availing of this service to enable purchase of

goods / services from the Internet. YES BANK shall be entitled at its sole discretion to accept or reject such

applications as may be submitted by the Customers.

The Bank shall not be responsible for interception/ misuse of debit card over the internet or any other medium.

Therefore usage of the card will be tantamount usage of debit card by the Customer and Bank shall not be liable

if debit card falls into wrong hands / used fraudulently due to any reason whatsoever. Further, Bank shall not

be responsible for any interception/ misuse of E Com Debit Cards.

The Bank shall not be liable if a transaction on the Internet does not materialize / delayed or is incomplete

through due to any whatever reasons whatsoever.

The Bank shall not guarantee the quality or the serviceability of the goods / services bought online for which

payment is made using E Com Debit Cards.

The Internet per se is susceptible to a number of frauds, misuses, hacking, phishing and other actions which

could affect use of E Com Debit. The Bank shall aim to provide security to prevent the same, but Bank shall not

guarantee the Customer for such Internet frauds, hacking and other actions which could affect the use of the

Banks E Com Debit Cards and the same shall be borne by the Customer. The Customer shall separately

evolve/evaluate all risks arising out of the same.

The Bank is authorized to deal in foreign exchange and issuing International Debit Cards (IDCs) which can be

used by a resident for drawing cash or making payment to a merchant establishment overseas during his visit

abroad. It is clarified that IDCs can be used only for permissible current/ savings account transactions and the

item-wise limits as mentioned in Foreign Exchange Management Act, 1991 read with regulations as amended

from time to time, are equally applicable to payments made through use of these cards.

The IDCs cannot be used on internet for purchase of prohibited items like lottery tickets, banned or proscribed

magazines, participation in sweepstakes, payment for call-back services, etc., i.e. for such items/activities for

withdrawal of foreign exchange is not permitted.

9. INTERNET BANKING

Terms and conditions for Internet Banking (as defined hereinafter) provided by YES BANK Limited (“the

Bank”): -

The use of any and all services by or under Internet Banking (as defined hereinafter) shall at all times be governed

by the following Terms and Conditions (“Terms”). By registering to use the Internet Banking (as defined

hereinafter) as also by virtue of the continued usage of the Internet Banking, the Customer shall be deemed to

have accepted and shall be bound by all these Terms.

9.0 Introduction:

The Customer and the Bank agree that Internet Banking shall be available to the Customer subject to the Terms

contained and referred herein.

The Customer may either by himself or acting through their Users, access the Internet Banking through the

website owned, established and maintained by the Bank located at the URL www.yesbank.in

By signing the Application Form (which term includes any supplements thereto) and returning it to the Bank,

the Customer agrees to be bound by these Terms.

9.1. Definitions: In this document, the following words and phrases shall have the meanings as set below unless

the context indicates otherwise:

"Account" refers to any account of the Customer opened and maintained with the Bank in India.

“Additional Authentication” refers to any additional factor of authentication besides the Customer ID/User ID

and Password/PIN which may include but is not limited to a challenge- response mechanism, one time

password, digital certificates etc. as may introduced/provided by the Bank from time to time.

"Affiliate" of YES BANK shall mean and include any company which is the holding company or subsidiary of

YES BANK, or any person under the control of or under common control with the Bank or in more than 26% of

the voting securities of which the Bank has a direct or beneficial interest or control.

For the purpose of this definition of Affiliate, "control" together with grammatical variations when used with

respect to any person, means the power to direct the management and policies of such person, directly or

indirectly, whether through the ownership of the vote carrying securities, by contract or otherwise howsoever;

and "person" means a company, corporation, a partnership, trust or any other entity or organization or other

body whatsoever.

“Application Form” refers to the application form duly filled, signed and submitted by the Customer to the

Bank for availing Internet Banking.

"Customer" shall refer to the person / persons whose details are more particularly set out in the Account opening

forms/documents and shall include individuals, partnership firms represented by their/its partners, body

corporate represented by its authorized representatives, trust represented by the trustees/authorized

representatives, Hindu Undivided Family represented through its Karta/coparceners, Society represented by

its authorized representatives, proprietorship concern represented by the proprietor.

"Customer ID” or” Login ID” or “ User ID" refers to the user short name provided by the bank at the time

activation or created by the User himself for the Internet Banking designated for use and/or used by the

Customer and/or User. It is used by a Customer/User to identify himself when he logs into a system and starts

a Login Session. It is used by the system to identify each unique Customer/User. This shall also include the IDs

assigned to individual Users as authorized by the Customer.

"Customer Instruction/s" refers to any instruction/s, document/s which has been received by the Bank from

the Customer ID/User ID allotted to the Customer/User by the Bank through Internet for availing Internet

Banking Facilities.

"Internet" refers to a worldwide system of interconnected computer networks.

"Internet Banking" refers to the services including but not limited to services such as enquiry about balance in

the Account, details about transactions in the Account(s), statement of Account, transfer of funds, bill payment,

Bill Discounting, Bank Guarantee, Standby Letter of Credit, Letter of Undertaking/Buyer’s Credit,

Import/Inland Letters of Credit and bills under Letters of Credit, import bills and import remittances, domestic

bills and payments, Acceptances, Miscellaneous Foreign Outward Remittances (A2 related) and any other

service as the Bank may decide to provide from time to time through Internet. Such Internet Banking may be

provided by the Bank directly or through its associates or contracted service providers. The Bank’s Internet

Banking portals are available in two variants i.e. Retail and Corporate and are being made available to the

Customers/Users through its Website.

"Login Session" describes the connection established by a Customer/User with a login, until either the

Customer or the system or service to which he connects terminates the connection.

"Password/PIN" refers to a word or numbers or a combination or an access code, which the Customer/User has

chosen, to allow them to use Internet Banking. It is also used for identification of Customer/User.

"Personal Information" refers to the information provided by the Customer/User to the Bank.

"Terms" refer to terms and conditions herein for use of Internet Banking.

"User” shall refer to the person/persons/representative who have been nominated/authorized by the Customer

along with requisite documentation to access the Internet Banking offered by the Bank to the Customer and/or

any other person using the Internet Banking at the instance/on behalf of the Customer.

"Website" refers to the website owned, established and maintained by the Bank located at the URL

www.yesbank.in

9.2. Applicability of Terms: These Terms shall be applicable on both the Customer and the Users and shall form

the contract between the User/Customer and the Bank for availing Internet Banking. The User/ Customer shall

apply to the Bank for availing Internet Banking by filling the Application Form or such other form as may be

prescribed by the Bank from time to time. The Bank shall be entitled at its sole discretion to accept or reject such

applications as may be submitted by the Users/Customer. By applying for or availing the Internet Banking, the

Customer/User acknowledges and accepts these Terms. Notwithstanding anything contained herein, all terms

and conditions stipulated by the Bank/Affiliates pertaining to the Accounts shall continue to be applicable to

the Customer/ Users, provided, in the event of a conflict in any of the aforesaid terms pertaining to the Account

and the Terms herein, the Terms contained herein shall have an overriding effect. These Terms will be in addition

to and not in derogation of the terms and conditions relating to any Account of the Customer/User.

9.3. Internet Banking: The availability/non-availability of a particular service under Internet Banking shall be

communicated to the Customer/ User through email or web page of the Bank and/or in writing as may be

deemed fit by the Bank. Such Internet Banking may be provided by the Bank directly or through its associates

or contracted service providers.

9.3.1 The Customer/User agrees at all times, in addition to complying with the Terms, to exercise due diligence

and good faith in using Internet Banking. Should the Bank be of the opinion that the Customer/Users are in any

way in breach of the Terms, the Bank shall, in accordance with the Terms herein, have the right to, without any

notice, suspend or terminate the use of Internet Banking by the Customer/Users.

9.3.2 The Bank shall have the right to determine and vary from time to time the scope and type of the services to

be made available under Internet Banking including, without limitation: -

i. expanding, modifying or reducing the services provided under Internet Banking at any time;

ii. imposing and varying any restrictions on the use of the Internet Banking such as minimum and maximum

daily limits with respect to the value of any transactions/dealings or for particular type of

transactions/dealings which the Customer/User may carry out using Internet Banking;

iii. prescribing and changing the normal service hours during which the Internet Banking is available and any

daily cut-off time for any particular type of services/transaction under the Internet Banking. Any Customer

Instruction received by the Bank after any applicable daily cut-off time shall be deemed to be received on

the next business day; and

iv. reducing or re-setting a transfer limit (whether designated by the Customer or the Bank) to a lower value or

to zero if the Customer/User has not utilized any or all service(s) under the Internet Banking for a period of

time that the Bank may designate from time to time or otherwise as part of the Bank’s internal risk control

policy.

9.3.3 For the purpose of availing Internet Banking, the Customer/User need to have legal and valid access to the

Internet.

9.3.4 The Bank may, at is sole discretion, keep its records of the transactions in any form. In the event of any

dispute and in the absence of clear proof that records maintained by the Bank are erroneous or incomplete, the

Bank’s records shall be binding as the conclusive evidence of the transactions carried out through Internet

Banking. Any request for any service, which is offered as a part of Internet Banking, shall be binding on the

Customer as and when the Bank receives such a request. If any request for a service under Internet Banking is

such that it cannot be given effect to unless it is followed up by requisite documentation on part of the Customer,

the Bank shall not be required to act on the request until it receives such documentation from the Customer.

In case of any request for a service under Internet Banking relating to any foreign currency transaction made by

the Customer, the exchange rates quoted by the Bank shall only be provisional and shall be subject to future

variations. The rate at which the transaction is given effect to would be the effective rate for all intents and

purposes.

The Customer/User hereby acknowledges that he/it is availing the Internet Banking Service at his/its own risk.

9.4 Internet Banking Access: The Customer/User would be allotted a Customer-ID/User ID and a secret

Password/PIN by the Bank in the first instance. The Customer/User will be required to change the

Password/PIN assigned by the Bank on accessing Internet Banking for the first time. As a safety measure, the

Customer/User shall change the Password/PIN as frequently thereafter as possible. In addition to Customer-

ID/User ID and Password/PIN, the Bank may, at its discretion advice the Customer to adopt Additional

Authentication as an additional security measure.

The Customer/User grants express authority to the Bank for carrying out transactions and instructions

authenticated by such Password/PIN and/or Additional Authentication, if any.

If the Customer/User forgets the Password/PIN, the Customer/User may promptly request for the issue of a

new Password/PIN by sending a written request to the Bank and/or can generate the new Password/PIN

through Internet Banking and/or through any other mode permitted by the Bank and the same shall not be

construed as the commencement of a new contract between the Bank and the Customer/User. The Customer

agrees and acknowledges that the Bank shall in no way be held responsible or liable in the event the Customer

incurs any loss as a result of the Bank processing the Customer Instruction/s received through Internet Banking

by providing the correct Customer ID/User ID/Password/PIN and the Customer/User shall fully indemnify

and hold harmless the Bank and the Affiliates in respect of the same. The Customer/User hereby instructs and

authorizes the Bank to comply with any/all Customer Instruction(s) by using the correct Password/PIN. The

Bank shall be entitled to assume that any Customer Instruction(s) received by the Bank from the Customer/

User through Internet Banking is/are given/ authorized by the Customer/User and agrees that the Bank shall

not be liable if such instructions are later found out to be fraudulent, unauthorized, duplicate or erroneous, in

any manner whatsoever. The Customer/User also authorizes the Bank to disclose information pertaining to the

Account/s, if such disclosure is required under any law/rule/regulation and/or under any order/ direction of

any authority and confirms not to hold the Bank liable/responsible for any loss caused in relation thereto and

further agrees to keep the Bank fully indemnified to that extent.

The information relating to the banking transactions through Internet Banking is updated continuously and in

real-time, while information pertaining to other services may not be updated continuously but at regular

intervals. Therefore, the information supplied to the Customer/User through Internet Banking shall pertain to

the date and time when it was last updated and not as the date and time when it is supplied to the

Customer/User. The Bank shall not be liable for any loss that the Customer/User may suffer by relying on or

acting on such information.

Internet banking shall be deactivated, at the Bank’s sole discretion for safety purposes, if the same is not accessed

for a period of 3 months or more. The Customer may reactivate the same by providing a written request to the

nearest branch.

As a safe banking security measure, the Bank also reserves its right to suitably modify /deactivate all or any of

the features offered under its Internet Banking, at its sole discretion, with or without providing any prior

intimation to the Customer/User. The Customer/User may have the features reinstated/re-activated by

providing a written request to the nearest branch through its authorized signatory/ies.

The Customer/User is further advised to ignore any e-mail or phone call or SMS asking for his/its Account/

User ID/ Password/ PIN and/or any other personal/ confidential detail/s pertaining to Internet Banking

and/or the Account/s.

For the Customer’s benefit and convenience, the Bank suggests that the Customer installs /add such additional

security features as recommended by the Bank from time to time.

9.5 Customer Instructions

9.5.1 The Bank will accept Customer Instruction only if it has been effected through the Internet Banking using

the appropriate Password(s)/PIN and/or Additional Authentication, if any in accordance with the Terms or

such other terms & conditions as may be prescribed by the Bank from time to time.

9.5.2 The Customer hereby requests and authorizes the Bank to treat all apparently valid Customer Instructions

received by the Bank, as instructions duly provided and authorized by the Customer, even if they are in conflict

with the terms of any other mandates given by the Customer at any time concerning his/her/its Accounts or

affairs. Subject to the Bank’s obligations as stated in Clause 9.5.1 above, the Bank shall be under no other

obligation to check the authenticity of Customer Instructions or the authority of the person or persons giving

them.

9.5.3 The Customer is responsible for the accuracy and completeness of Customer Instructions and for ensuring

that they will achieve the Customer’s intended purpose. The Bank shall not be liable for any loss or delay where

the contents of the Customer Instructions are inaccurate or incomplete.

The Customer shall indemnify and hold the Bank harmless from and against any / all consequences arising from

the Customer’s not complying with the provisions of any applicable laws, rules or regulations and/or the Terms

contained herein. The Customer undertakes not to use the Internet Banking to effect payment(s) for any illegal

purchases i.e. purchases of items / services not permitted as per extant laws, rules and regulations.

9.5.4 In the event that the Customer requests the Bank to cancel or modify any Customer Instruction, the Bank

shall make all reasonable efforts to comply with such request. However, the Bank shall not be liable for any

failure to cancel or modify the Customer Instruction if such request is received at a time or under circumstances

that render the Bank unable to comply with the Customer Instruction. The Customer, however, acknowledges

and agrees that Customer Instruction, once executed, shall be irrevocable and binding on the Customer.

9.5.6 The Bank shall be entitled to debit the Customer’s Accounts or any other account of the Customer

maintained with the Bank, with any amounts that the Bank has paid or incurred in accordance with a Customer

Instructions.

9.5.7 The Bank may, in its absolute discretion and without liability, refuse to act on or delay acting on a Customer

Instruction if:

9.5.7.1 It is a request or instruction, the effect of which would be to exceed a limit imposed by the Bank

upon the Customer generally or by the Customer upon the User in question or upon

himself/itself;

9.5.7.2 The Bank knows of or suspects a breach of security or other suspicious circumstances in respect

of or in connection with the operation of one or more of the Customer’s Accounts or the Internet

Banking specifically; or

9.5.7.3 The Bank has terminated the Internet Banking generally or specifically for the Customer.

9.5.8 The Bank shall notify the Customer, as soon as is reasonably possible, in the event the Bank does not act

upon or delays in acting on a Customer Instruction pursuant to the clause above.

9.5.9 The Customer agrees that a transaction being carried out via Internet Banking may not always be

simultaneous with a Customer Instruction. The processing of the Customer Instruction may take time and may

only be processed during normal banking hours even though Internet Banking is available and accessible

beyond such hours.

9.5.10 As part of Internet Banking, the Customer may issue a Customer Instruction requesting the Bank to

forward certain information relating to the Customer to third parties on Customer’s behalf. The Customer

hereby authorizes the Bank to disclose such information to such third parties. Further, it would be the discretion

of the Bank to process or deny any such request. Provided further, if the Bank agrees to act on such request, the

Bank will use reasonable efforts to forward any such information to the recipient and address specified in the

relevant Customer Instruction within a reasonable time of receipt of such Customer Instruction. The Customer

must ensure that the information requested to be forwarded by the Bank is complete and accurate and will not

give rise to any claim against the Bank (including without limitation any claim in defamation, in relation to

privacy or for infringement of any other third party rights).

9.5.11 The Customer agrees to Internet being the means of communication between the Customer and the Bank/

third parties and/or the Bank and the third parties and fully acknowledges the risks that any such

communication may be intercepted, monitored, amended or otherwise interfered with by third parties. The Bank

shall not be responsible or liable to the Customer or any third party in the event of any such occurrence in

relation to any communication between the Bank and the Customer (or which appears to have been made on

the Customer’s behalf), or any communication the Customer asks the Bank to enter into with any third party.

9.5.12 The Bank may appoint other parties to provide some or all of the services under Internet Banking. The

Customer agrees that such parties shall have the benefit of any provisions of the Terms as available to the Bank

and/or which limit the Bank’s liability in relation thereto.

9.6 Security Provisions

9.6.1 The Customer hereby agrees to comply with the provisions of the Terms and other reasonable instructions

or recommendations the Bank may issue to the Customer regarding Internet Banking security from time to time,

including, without limitation, the security recommendations contained in the documentation shared with the

Customer at the time of the Internet Banking setup. The Customer agrees that that it is his/its sole responsibility

to set-up, maintain and regularly review security arrangements concerning access to, and use of, the Internet

Banking and information stored on the Customer’s computing and communication systems, and in particular

the Customers’ and any of its Users’ control of Customer ID/User ID and Passwords/PIN and access to Internet

Banking.

9.6.2 The Customer confirms that they have assessed the security features of Internet Banking and have

determined that they are adequate to protect each of the Customer’s/ User’s interests.

9.6.3 The Customer shall ensure that each User complies with the Terms and any security procedures etc. as may

be communicated by the Bank to the Customer/User, including without limitation, the security

recommendations that the Bank has made/may make in future and advise to the Customer/User in writing

over email or otherwise.

9.6.4 The Customer shall and shall also ensure that each User keeps the Customer ID/User ID, Passwords/PIN

and/or Additional Authentication, if any secure and secret at all times and take steps to prevent unauthorized

use thereof. For example, Customer/User should:

9.6.4.1 Never write or otherwise record the Passwords/PIN in a way that can be understood by

someone else;

9.6.4.2 Never reveal the passwords to anyone else including the Bank’s staff;

9.6.4.3 Avoid Passwords/PIN which may be easy to guess such as passwords used in connection

with third parties;

9.6.4.4 Inform the Bank immediately if the Customer/User believes that a third party may have seen

or have access to their Passwords/PIN or access to their Additional Authentication, if any;

9.6.4.5 Never record passwords on any software which retains it automatically (for example, any

customer screen prompts or ‘save password’ feature or the like on their Internet browser);

9.6.4.6 Ensure that they are not overlooked by any one or monitored by closed circuit TV and must

avoid allowing anyone to identify the keys they are pressing while logging on;

9.6.4.7 Change their Password/PIN on a regular basis and not alternate between Passwords/PIN;

9.6.4.8 Never personalize their Additional Authentication, if any in such a manner so as to allow or

facilitate anyone to link the Additional Authentication to them; and

9.6.4.9 Never allow anyone to come in possession or take control or use their Additional

Authentication, if any.

9.6.5 Once the Customer/ User has logged into the Internet Banking portal or the Website, the Customer/User

must not leave at any time the Internet terminal from which they have accessed Internet Banking or the Website

or let anyone use the Internet terminal until they have logged off from the Internet Banking and the Website

completely. The Customer shall be responsible for ensuring that each User has logged off the Internet Banking

and the Website at the end of each session.

9.6.6 The Customer and its Users must not access Internet Banking or the Website from any computer connected

to a local area network (LAN) or any public internet access device or access point without first making sure that

the computer and the network are free of virus, spyware, destructive or disruptive component, malicious code

or any other software or component which will or may compromise either the Bank’s or the Customer’s access

to and /or use of the Website, Internet Banking. Further, the Customer shall also ensure that at all times no one

else is able to observe or copy their access or get access to Internet Banking or the Website pretending to be a

Customer/User.

9.7 The Customer and/or its Users must notify the Bank immediately of the following: -

9.7.1 Any unauthorized access to Internet Banking, the Website or any unauthorized transaction or

instruction which the Customer or any of its Users know of or suspect;

9.7.2 If the Customer/ User suspects someone else to have knowledge of the Password(s)/PIN or has access

to their Additional Authentication, if any. In the event of any such breach or suspected breach of

security the Customer must ensure that the Customer/all the Users change their Passwords/PIN

immediately to one which they have not used before.

9.7.3 The Customer hereby agrees to comply immediately with all reasonable requests for assistance from

the Bank and/or the police in trying to recover any loss or to identify actual or potential security

breaches. The Bank may disclose information about the Customer or their Account to the police or

other third parties if the Bank thinks it will help prevent or recover losses, without providing any prior

notice to the Customer.

9.8 If the Customer suspects any impropriety on the part of any User in connection with the Internet Banking or

a User leaves the Customer’s employment, the Customer shall ensure that such User is unable to use the Internet

Banking in relation to the Customer’s Account/s.

9.10 The Customer agrees that they shall be solely responsible for the performance and protection of any browser

used to access Internet Banking including the prompt adoption by the Customer of all security patches and other

security measures issued or recommended, from time to time, by the developers of such browsers.

9.11 The Customer agrees to keep the Bank indemnified against all actions, proceedings, costs, losses and

damage of any kind which the Bank/its Affiliate may suffer as a result of the Bank/its Affiliate acting on any

Customer Instruction in accordance with the Terms herein, or as a result of any failure on the Customer’s/ User’s

part, to comply with the duties & responsibilities as stipulated hereunder.

9.12 Cyber Crime: The Internet per se is susceptible to various cyber crimes like phishing, vishing (voice

phishing), SMSing (phishing through SMS), compromise of Customer’s/User’s system security etc., that could

affect Customer Instructions/other instructions to the Bank. Whilst the Bank shall endeavor to protect the

interest of the Customers, there cannot be any guarantee from such cyber crimes and other actions that could

affect Customer Instructions/other instructions to the Bank including but not limited to delay or failure in

processing the Customer Instructions. The Customer/User shall separately evaluate all such risks and the Bank

shall not be held responsible for the losses arising out of such cyber crimes. The Customer/User understand that

doing an Internet Banking transaction at a cybercafe/shared computer terminal is risky and shall avoid using

the services of a cybercafe/shared computer terminal to do any Internet Banking transactions.

9.13 Representation & Warranties

9.13.1 The Customer shall ensure and agree that Internet Banking or any related service is not used for any

purpose which is illegal, improper or which is not authorized under these Terms.

9.13.2 Unauthorized Access: The Customer shall take all necessary precautions to prevent unauthorized and

illegal use of Internet Banking and unauthorized access to the Accounts through Internet Banking. The Bank

shall take all commercially reasonable care to prevent unauthorized access to the Internet Banking at its end

using reasonable technology.

9.13.3 Internet Banking Password/PIN: The Customer/User acknowledges, represents and warrants that the

Password/PIN which will be issued to the Customer/User or as subsequently changed by the Customer/User,

provides access to the Account and that Customer/User is the sole and exclusive owner of the Password/PIN

and accepts sole responsibility for use, confidentiality and protection of the Password/PIN, as well as for all

Customer Instructions, orders, instructions and information changes carried out in the Accounts using such

Password/PIN.

The Customer/User represents and warrants that he shall keep the PIN/Password confidential and not disclose

it to any third person.

The Bank shall not be required to verify or judge the correctness of any Customer Instructions received by it, so

long as it satisfies itself of the correctness of the Password/PIN used for providing such Customer Instruction.

The Customer acknowledges that any instruction so received by the Bank shall be irrevocable. Should any

instruction issued by the Customer, be capable of being executed by the Bank in more ways than one, the Bank

may execute the said instruction in any one of the said ways at the Bank's sole discretion.

The Customer/User shall maintain the secrecy of all information of confidential nature and shall ensure that the

same is not disclosed to any person voluntarily, accidentally or by mistake. The Customer/User shall comply

with such guidelines, instructions or terms as the Bank may prescribe from time to time with respect to the

Password/PIN and/or Additional Authentication, if any.

9.13.4 The Customer/User shall not be discharged by transmission over the Internet of any notice, instruction

or request which, as per the terms hereof or any other specific terms and conditions, requires the Customer/User

to send in writing and in physical form. The Customer acknowledges and confirms that all records of Customer

Instructions/other instructions received from the Customer maintained by the Bank, in electronic or

documentary form, and such other details (including but not limited to payments made or received) shall, as

against the Customer, be deemed to be conclusive and binding.

9.13.5 The Customer/User shall not interfere with, alter, amend, tamper with or misuse in any manner

whatsoever (the opinion of the Bank being conclusive in this respect), the Internet Banking.

9.13.6 In the event of any alleged fraudulent use of the Account through the Internet, the Customer/User agrees

that the Customer/User shall be solely and exclusively responsible for all loss caused thereby and shall not hold

the Bank liable for any loss caused thereby. Further, the Bank shall in no way be liable for any loss or damage

that may occur due to hacking of the Account(s) by any person which can be termed as ‘cyber crime’ under

Indian or foreign laws.

9.13.7 The Customer hereby represents and warrants that the Customer has the authorization to operate the

Internet Banking and genuine software has been installed on the Customer/User computer/other systems.

9.13.8 Joint Accounts: In case of Joint Accounts, transactions through Internet Banking, shall be available if the

mode of operation is indicated as 'either or survivor' or 'anyone or survivor'. The Customer desirous of using

the Internet Banking should either be the Account holder and sole signatory or authorized to act independently

in case of a joint account. For such joint accounts, one Customer ID and Password/PIN each for Internet Banking

will be issued to each of the joint account holders when requested. The other joint account holders shall expressly

agree with the arrangement and give their consent in the prescribed format on the Application Form for use of

Internet Banking. In case of joint accounts operated by more than one Customer, the Bank shall act on the

Customer Instructions received first and any subsequent Customer Instruction shall be ignored in case there are

no sufficient funds in the Account to carry out such subsequent Customer Instruction. All correspondence will

be addressed to the first named person only. All transactions arising from the use of Internet Banking in the joint

account shall be binding on all the joint account holders, jointly and severally.

In case of Customers accessing Internet Banking–Corporate variant, the transaction rights would be provided to

Customer/Users as per the specific board resolution/resolutions etc. received from the Customer in this regard

and the privileges shall be configured as per the registration form submitted to the Bank by the Customer. Each

User would be provided with a separate User ID, Password/PIN and Additional Authentication, if any.

9.14 Maintenance of Sufficient Balance: The Customer shall ensure that there are sufficient funds (or

prearranged credit facilities) in any Account for carrying transactions through Internet Banking, and the Bank

shall not be liable for any consequences arising out of its failure to carry out the Customer Instructions due to

inadequacy of funds and/or credit facilities, provided always that the Bank shall at its sole discretion, be entitled

to carry out such Customer Instructions notwithstanding such inadequacy without seeking the prior approval

from or notice to the Customer and the Customer shall be responsible to repay with interest the resulting

overdraft, advance or credit thereby created and for all related costs and charges. The Bank may withdraw the

provision of Internet Banking, wholly or partly, if at any time the amount of deposit falls short of the required

minimum as aforesaid and/or if the service charges remain unpaid, without giving any further notice to the

Customer and/or without incurring any liability or responsibility whatsoever by reason of such withdrawal.

9.15 Funds Transfer Through Internet Banking: The Customer/User shall be responsible for keying in the

correct account number for the fund transfer request. In no case, the Bank shall be held liable for any erroneous

transactions incurred arising out of or relating to the Customer/User entering wrong account numbers.

The Bank shall not be liable for any omission to make all or any of the payments or for late payments due to

circumstances beyond its reasonable control. The Bank reserves its right to charge the Customer for any funds

transfer request initiated by the Customer and given to the Bank as per the Schedule of Fees/Charges displayed

on the Website or available at the branches. If funds transfer is made available to the Customer, it may be used

for transfer of funds from Account to other accounts belonging to third parties maintained at the Bank and/or

at any other Bank which falls under the network of Reserve Bank of India's Electronic Fund Transfer system.

The Customer can transfer funds to any third party only up to the limits fixed by the Bank from time to time.

In the event of receiving an incorrect credit by reason of a mistake committed by some other Customer, the Bank

shall be entitled to reverse the incorrect credit at any time whatsoever without obtaining Customer’s prior

consent.

9.16 The Customer acknowledges that in case of Internet Banking-Retail variant, for effecting funds transfer, a

one-time Password shall be generated and delivered to the mobile number of the Customer recorded with the

Bank. The Customer acknowledges that the Password is dependent on the connectivity and services provided

by the cellular service provider(s) and that the Bank shall not be liable or responsible for any error, disruption,

non-delivery, delay in delivery of the Password or any interruption, disruption or failure in the provision of the

Internet Banking, whether caused by strikes, power failures, equipment malfunctions or other reasons of the

cellular service provider(s). The Customer understands and agrees that the Bank shall not be held liable for any

loss, damage whether direct or indirect, costs, charges or expenses incurred by the Customer in this regard.

9.17 The Customer acknowledges and confirms that the Password provided by the Bank through the cellular

service provider shall be entered within the stipulated time as specified by the Bank and the Customer

understands and agrees that the Bank shall not be held liable for any loss, damage, charges or expenses for not

using the Password within the time as stipulated by the Bank.

9.18 Authority to Transfer Funds - Waiver of requirement for two or more signatures: The Customer agrees that

if there is any requirement to verify two or more signatures on cheques or transfers of funds, such requirement

shall NOT apply to Customer Instructions pertaining to fund transfers, including online fund transfers using

Internet Banking. The Customer is responsible to establish the appropriate Account controls and hereby releases

the Bank from any liability upon the Bank executing transfers or payments in accordance with the Customer

Instructions.

The Customer acknowledges that limitations on individual or joint authority to transfer funds under other Bank

agreements shall not apply to Customer Instructions through Internet Banking. The Customer acknowledges

that limitations on such access can only be controlled by the Customer and the Users and not the Bank. The Bank

will not be liable to the Customer or any business entity for any loss, damage, or expense arising from access to

an account by Users who have been given access to Internet Banking basis express request to that effect from the

Customer and the Customer hereby agrees to indemnify and keep the Bank harmless against all actions, claims

or demands arising from the actions of such it User/s.

9.19 Direct Debit Facility: The Bank provides the facility of payment for transactions executed on Internet

through different sites. The Bank will execute such transactions only for the sites specified on its website

www.yesbank.in and will be responsible for transferring the amount debited to the Customer to the Account

maintained by the service provider however it will not be held responsible for any informational content on any

other site.

9.20 Authority to the Bank for Internet Banking: The Customer irrevocably and unconditionally authorizes the

Bank to access all his Account(s) for effecting banking or other transactions performed by the Customer through

the Internet Banking. The Customer Instructions shall be effected only when such instruction is in accordance

with the prescribed procedure and the Terms.

The read-out, the faxed /email output or the printed output, if any, that is received by the Customer at the time

of operation of Internet Banking is a record of the operation of the computer/system by the Customer/User and

shall be accepted as conclusive and binding for all purpose. All the records of the Bank generated by the

transactions arising out of the use of the Internet Banking, including the time the transaction recorded shall be

conclusive proof of the genuineness and accuracy of the transaction. While the Bank and the Affiliates shall

endeavour to carry out the Customer Instructions promptly, they shall not be responsible for any delay in

carrying on the Customer Instructions due to any reason whatsoever, including due to failure of operational

systems or any requirement of law.

9.21 Instructions: All Customer Instructions for Internet Banking shall be given, through computer or any other

medium/channel enabled by the Bank for the purpose, by the Customer/User in the manner indicated by the

Bank. The Customer shall also be responsible for the accuracy and authenticity of the Customer

Instruction/other instructions provided to the Bank and/or Affiliates and the same shall be considered to be

sufficient to operate the Internet Banking. The Bank shall not be required to independently verify the Customer

Instructions, and the Customer Instruction shall remain effective till such time the same is countermanded by

supplementary Customer Instructions. The Bank shall have no liability if it does not or is unable to stop or

prevent the implementation of a Customer Instruction which is subsequently countermanded. Where the Bank

considers the Customer Instructions to be inconsistent or contradictory, the Bank at its sole discretion may seek

clarification from the Customer/User before acting on any Customer Instruction or act upon any such Customer

Instruction as it deems fit. The Bank shall have no liability or obligation to keep a record of the Customer

Instructions or to provide information to the Customer or for verifying Customer Instructions. The Bank may

refuse to comply with the Customer Instructions without assigning any reason and shall not be under any duty

to assess the prudence or otherwise of any Customer Instruction and shall have the right to suspend the

operations through the Internet Banking if it has reason to believe that the Customer instructions will lead or

expose to direct or indirect loss or may require an indemnity from the Customer before continuing to operate

the Internet Banking.

Any instruction, order, direction, request entered using the Password/PIN of the Customer/User shall be

deemed to be an instruction, order, directive, request received from the Customer. All instructions, requests,

directives, orders, directions, entered by the Customer, either electronically or otherwise, are based upon the

Customer’s decisions or are the sole responsibility of the Customer. The Customer understands that entering an

instruction, direction, order, and request with the Bank, either electronically or otherwise, does not guarantee

execution of such instruction, direction, order, request. The Bank shall not be deemed to have received any

instruction, direction, order, request electronically transmitted by the Customer until it confirms the receipt of

such instruction, direction, order, request.

9.22 Accuracy of Information: The Customer is responsible for the correctness of information supplied to the

Bank for use of the Internet Banking or through any other means such as electronic mail or written

communication. The Bank accepts no liability for the consequences arising out of erroneous information

supplied by the Customer/User. If the Customer notices an error in the information supplied to the Bank either

in the Application Form or any other communication, he shall immediately advise the Bank which will

endeavour to correct the error wherever possible on a "reasonable efforts" basis.

9.23 Liability of the Customer and YES BANK: Neither the Bank nor the Affiliates shall be liable for any

unauthorized transactions occurring through the Internet Banking and the Customer hereby fully indemnifies

and holds the Bank and the Affiliates harmless against any action, suit, proceeding initiated against it or any

loss, cost or damage incurred by it as a result thereof. The Bank shall under no circumstance be held liable to the

Customer if the Internet Banking is not available in the desired manner due to maintenance activity or for

reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network

or network failure, or any other reason beyond the control of the Bank. Under no circumstances the Bank shall

be liable for any damages whatsoever whether such damages are direct, indirect, incidental, consequential and

irrespective of whether any claim is based on loss of revenue, interruption of business or any loss of any character

or nature whatsoever and whether sustained by the Customer or by any other person. Illegal or improper use

of the Internet Banking shall render the Customer liable for payment of financial charges as decided by the Bank

or will result in suspension of the operations through Internet Banking.

9.24 Disclaimer of Warranties: The Customer expressly agrees that use of the Website is at its sole risk. The

Website is provided on an "as is" and "as available" basis.

Except as warranted in the Terms, the Bank expressly disclaims all warranties of any kind, whether express or

implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a

particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in Internet

Banking. The Bank does not warrant that access to the Website and Internet Banking shall be uninterrupted,

timely, secure, or error free nor does it make any warranty as to the results that may be obtained from the Website

or use, accuracy or reliability of Internet Banking. The Bank shall not be liable for any virus that may enter the

Customer's system as a result of the Customer using Internet Banking. The Bank does not guarantee to the

Customer or any other third party that Internet Banking would be virus free.

9.25 Indemnity: In consideration of the Bank providing the Customer Internet Banking, the Customer shall, at

his own expense, indemnify and hold the Bank, its directors and employees, representatives, agents and/or the

Affiliates, as the case may be, indemnified against all losses and expenses on full indemnity basis which the Bank

may incur, sustain, suffer or is likely to suffer in connection with the Bank or Affiliates' execution of the

Customer's Instructions and against all actions, claims, demands, proceedings, losses, damages, costs, charges

and expenses as a consequence or by reason of providing a service through Internet Banking for any action taken

or omitted to be taken by the Bank and /or the Affiliates, its officers, employees or agents, on Customer

Instructions. The Customer will pay the Bank and /or the Affiliates such amount as may be determined by the

Bank and/or the Affiliates to be sufficient to indemnify it against any such, loss or expenses even though they

may not have arisen or are contingent in nature. Further, the Customer agrees, at its own expense, to indemnify,

defend and hold harmless the Bank, its directors and employees, representatives, agents, and its Affiliates

against any claim, suit, action or other proceeding brought against the Bank, its directors and employees,

representatives, agents, and Affiliates by a third party, to the extent that such claim, suit, action of other

proceeding brought against the Bank, its directors and employees, representatives, agents, and Affiliates is based

on or arises in connection with:

(i) a violation of the Terms contained herein by the Customer; or

(ii) any deletions, additions, insertions or alterations to, or any unauthorized use of, Internet Banking by the

Customer/ User; or

(iii) any misrepresentation or breach of representation or warranty made by the Customer contained herein; or

(iv) any breach of any covenant or obligation to be performed by the Customer/User hereunder; or

(v) Any loss due to any virus that may enter the Bank’s or any of its Affiliates’, sub-contractors’, agents’ or service

provider's system.

The Customer agrees to pay any and all costs, damages and expenses, including, but not limited to, reasonable

attorneys' fees and costs awarded against it or otherwise incurred by or in connection with or arising from any

such claim, suit, action or proceeding attributable to any such claim.

The Customer hereby agrees that under no circumstances, the Bank's aggregate liability for claims relating to

Internet Banking, whether for breach of in tort (including but not limited to negligence) shall be limited to the

transaction charges/fees or consideration paid by the Customer within the previous twelve (12) months for

Internet Banking, excluding any amount paid towards transactions.

9.26 Non-Transferability: The grant of Internet Banking to a Customer is not transferable under any

circumstance and shall be used only by the Customer. The Customer shall be fully liable for the act/ omissions

of the Users/ third parties with whom the Customer has shared his/its Account details and/or Passwords/PIN

etc. and shall keep the Bank fully indemnified to that extent.

9.27 Suspension/Termination of Internet Banking:

9.27.1 The Bank may suspend/ withdraw/ terminate any/ all service/s provided to the Customer under the

Internet Banking with/ without any notice if the Bank considers it necessary or advisable to do so, for instance,

to protect the interest of the Customer in case of a suspected security breach. Further, the Bank may withdraw

or terminate the Internet Banking anytime either entirely or with reference to a specific service for routine, non-

routine or emergency maintenance and/or in case of breach of Terms by the Customer without a prior notice as

stated aforesaid; or if it learns of the death, bankruptcy or lack of legal capacity of the Customer. Clause 9.24 and

9.25 of the Terms shall survive the termination of the Internet Banking for any reason whatsoever.

9.27.2 The Bank shall use reasonable efforts to inform the Customer without undue delay through Internet, and

/ or the Bank’s website(s) if any service under the Internet Banking is unavailable.

9.27.3 The Bank shall reimburse the Customer if the Bank has charged the Customer specifically for a particular

service which is not made available to the Customer (which for the avoidance of doubt shall not mean any

periodic fee charged for the Internet Banking as a whole). Other than reimbursing any sum as set out above, the

Bank will have no further liability to the Customer.

9.27.4 The Customer may request for termination of the Internet Banking any time by giving a written notice of

at least 15 days to the Bank. The Customer will remain responsible for any transactions made through the

Internet Banking until the time of such termination.

9.28 Applicability To Future Accounts: The Bank and the Customer agree that if the Customer opens further

Accounts with/subscribes to any of the products/services of the Bank or any of the Affiliates, and the Bank

extends the Internet Banking to such Accounts or products or services and the Customer opts for use thereof,

then the Terms shall automatically apply to such further use of the Internet Banking by the Customer.

9.29 General: The Bank may sub-contract and employ agents to carry out any of its obligations under the Terms.

Internet Banking would be available to the Customers in certain cities only and during timings specified by the

Bank from time to time and transactions would be carried out on the same day or on the next Business Day

depending upon the time of logging of the transaction. The Customer would have to ensure that the equipment

used for availing of Internet Banking meets the criteria as may be specified by the Bank from time to time. All

costs incurred by the Customer including telecommunication costs to use the Internet Banking would be borne

by the Customer.

As a tool to correct misunderstandings, the Customer understands, agrees and authorizes the Bank, at its

discretion, and without further prior notice to the Customer, to monitor and record any or all telephone

conversations or electronic communications between the Customer and the Bank and any of its employees or

agents.

The availability/non-availability of a particular service shall be communicated to the Customer through email,

web page of the Bank or in writing as may be deemed fit by the Bank.

9.30 Assignment: The Bank shall be entitled to sell, assign, securitize or transfer the Bank's right and obligations

under the Terms and any security being in favour of the Bank (including all guarantee/s) to any person of the

Bank's choice in whole or in part and in such manner and on such terms and conditions as the Bank may decide.

Any such sale, assignment, securitisation or transfer shall conclusively bind the Customer and all other persons.

The Customer, his heirs, legal representatives, executors, administrators and successors are bound by these

Terms. The Bank may sub-contract and employ agents to carry out any of its obligations under the Terms.

However, the Customer shall not be entitled to transfer or assign any of his rights and obligations hereunder.

9.31 Proprietary Rights: The Bank shall make reasonable efforts to advise from time to time the Internet software

such as browsers which are required for availing of Internet Banking. There will be no obligation on the Bank to

support all or any versions of the Internet software as may be required for offering Internet Banking. The

Customer acknowledges that the software underlying the Internet Banking as well as other Internet related

software which are required for accessing Internet Banking is the legal property of the respective

vendors/developers. The permission given by the Bank to access Internet Banking will not convey any

proprietary or ownership rights in such software. The Customer/User shall not attempt to modify, translate,

disassemble, decompile or reverse engineer the software underlying Internet Banking or create any derivative

product based on the software.

9.32 Communications through Electronic means: Documents sent by electronic delivery will contain all the

information as it appears in the printed hard copy version as prepared and distributed by the originator, with

the possible exception of graphic insertions such as photographs or logotypes. Electronic delivery may be in the

form of an electronic mail, an attachment to the electronic mail, or in the form of an available download from

the Website. The Bank would be deemed to have fulfilled its legal obligation to deliver to the Customer any

document if such document is sent via electronic means. Failure to advise the Bank of a difficulty in opening a

document so delivered within twenty-four (24) hours after delivery shall serve as an affirmation regarding the

acceptance of the document.

10. MOBILE BANKING

Terms and conditions for Mobile Banking:-

Definitions: In this document the following words and phrases have the meaning set below unless the context

indicates otherwise:

"Accounts" shall mean the bank account maintained by the Customer with YES BANK for which the Facility is

being offered or may be offered in future (each an "Account" and collectively "Accounts");

"Customer" shall refer to the person / persons whose details are more particularly set out in the Account

opening documents and shall include individuals, partnership firms represented by their/its partners, body

corporate represented by its authorized representatives, trust represented by the trustees/authorized

representatives, Hindu Undivided Family represented through its Karta/coparceners, Society represented by

its authorized representatives, proprietorship concern represented by the proprietor.

“Customer-ID” shall mean the code issued by YES BANK and used by a Customer to identify himself when he

logs into a system and start a login session. It is used by the system to identify each unique Customer;

"Facility" shall mean Mobile Banking facility which provides the Customer services such as information relating

to Account(s), details about transactions and such other services as may be provided on the Mobile Phone

Number by YES BANK from time to time. “Mobile Banking” shall mean accessing YES BANK account through

Mobile.

“Mobile Phone” shall mean any handset that supports the Software/ Application for availing the Facility

"Mobile Phone Number" shall mean the number specified by the Customer during YES BANK account opening

or in writing either through Application form provided by YES BANK for the purpose of availing the Facility.

“Password/ MPIN / APIN / Fingerprint” shall mean the word or numbers or a combination or an access code

or biometric, which the Customer has chosen, to allow them to use Mobile Banking. It is also used for

identification for each Customer.

"Personal Information" shall mean the information about the Customer obtained in connection with the Facility.

“Software/Application” means the file which is downloaded on the mobile for accessing Mobile Banking.

"Website" refers to the website owned, established and maintained by YES BANK located at the URL

www.yesbank.in

In this document all reference to Customer in masculine gender shall be deemed to include the feminine gender.

Applicability of Terms and Conditions

These terms and conditions together with the application made by the Customer and as accepted by YES BANK

shall form the basis of understanding between the Customer and YES BANK, and shall be further subject to such

terms as YES BANK may agree with the other service providers. These terms and conditions shall be in addition

to and not in derogation of the terms and conditions governing YES BANK Phone Banking and General Terms

and Conditions relating to opening and operation of Account of the Customer. In case of conflict or between the

general terms and conditions relating to any Account and terms and conditions contained herein, terms and

conditions contained herein shall prevail.

Application

The Customer shall apply to YES BANK for use of the Facility (and/or for any changes to the options available

under the Facility) by use of any method as provided by YES BANK from time to time in such forms as may be

prescribed by YES BANK from time to time for use of the Facility.

Application for the Facility made shall be accepted only after authentication of the Customer through any such

mode of verification as may be stipulated in the terms governing usage of these services, or in the absence of

any terms, at the discretion of YES BANK.

The Facility shall be activated upon Customer fulfilling all the terms and conditions for such activation to the

satisfaction of YES BANK.

Eligible Customer

The Customer desirous of using the Facility should be either a sole Account holder or authorised to operate the

account independently. In case of joint accounts, the written instructions/mandate of the primary account

holder authorizing the Customer to use the Facility would be required. All or any transactions arising from the

use of the Facility in the joint account shall be binding on all the joint account holders, jointly and severally. An

account in the name of the minor, in which a minor is a joint account holder or any account where the mode of

operation is joint, is not eligible for the Facility.

Availability & Disclosure

YES BANK shall endeavor to provide to the Customer through the Facility, such services as YES BANK may

decide from time to time. YES BANK reserves the right to decide what services may be offered to a Customer

on each Account and such offers may differ from Customer to Customer. YES BANK may also make additions

/ deletions to the services offered through the Facility at its sole discretion.

The Facility is made available to the Customer at his request, at the sole discretion of YES BANK and may be

discontinued by YES BANK at any time, after giving notice of 30 days without assigning any reason. However,

YES BANK reserves the right to discontinue the Facility without prior notice and subject to an intimation in the

following events:

a. Any change in regulatory guidelines/ statutory rules

b. breach of these Terms and conditions by the Customer or its Authorized Signatories

c. Fraudulent, criminal, illegal use of the Facility by the Customer or its Authorized Signatories

This Facility might not be available on all handsets and will depend on the handset configuration & the

minimum requirements for running the application.

The access of the Customer to the Facility shall be restricted to Customer availing of the Facility on the specific

Mobile Phone Number registered with YES BANK for the Facility. The instructions of the Customer shall be

effected only after authentication of the Customer by means of verification of the Mobile Phone Number and/or

through verification of MPIN/ password allotted by YES BANK to the Customer or through any other mode of

verification as may be stipulated at the discretion of YES BANK.

If the Customer has reason to believe that his Mobile phone number is / has been allotted to another person and

/ or there has been an unauthorized transaction in his account and / or his mobile phone is lost, he shall

immediately inform YES BANK under acknowledgment about the same. If such a situation arises and the

Customer has not informed the Bank about the same, the Bank has no liability whatsoever for such transactions.

The Customer is solely responsible for protecting his Mobile Banking Password Identification Number (MPIN)/

Access Password Identification Number (APIN) / Fingerprint registered for accessing the facility / Internet

Banking password or Mobile Phone Number and any password given by YES BANK for the use of the Facility.

The Customer would be allotted a banking Customer-ID by YES BANK in the first instance. MPIN / APIN /

Fingerprint will be set up by the Customer as a registration process. As a safety measure, the Customer shall

change MPIN / APIN / Fingerprint as frequently thereafter as possible. In addition to Customer-ID and MPIN

/ APIN / Fingerprint YES BANK may, at its discretion, advise the Customer to adopt such other means of

authentication including but not limited to digital certification and/ or smart cards.

The Customer grants express authority to YES BANK for carrying out transactions and instructions

authenticated by such MPIN.

If the Customer forgets the MPIN / APIN, the Customer can reset the MPIN / APIN through Mobile Banking

by using the Debit card details and Customer ID / Credit Card details / Retail Net Banking credentials /

Customer Information which was provided by the Customer during Mobile Banking registration and/or

through any other mode permitted by the Bank and this shall not be construed as the commencement of a new

contract. The Customer agrees and acknowledges that YES BANK shall in no way be held responsible or liable

if the Customer incurs any loss as a result of information being disclosed by YES BANK regarding his Account(s)

or carrying the instruction of the Customer pursuant to the access of the Mobile Banking by providing the correct

Customer ID and Password / MPIN / APIN / Fingerprint and the Customer shall fully indemnify and hold

harmless YES BANK and the affiliates in respect of the same.

The Customer hereby instructs the Bank to comply with any/all instructions given through the use of the Mobile

Banking facility in conjunction with the correct Password / MPIN. The Bank shall be entitled to assume that any

instruction given to the Bank using in accordance with the above are given/ authorized by the Customer and

agrees that the Bank will not be liable for any fraudulent, duplicate or erroneous instructions given to the Bank

by usage of the Password / MPIN / APIN of the Customer or the Fingerprints registered by the Customer.

The Customer is further advised to ignore any e-mail asking for his/her user details. The Bank or its employees

will never contact the Customer asking for online banking Password / MPIN / APIN etc.

YES BANK shall endeavor to carry out the instructions promptly provided that YES BANK, shall not be

responsible for the delay in carrying out the instructions due to any reason whatsoever including failure of

operational system or due to any requirement of law or due to mobile network failure or any failure at the

partners’ mobile payments platform.

Funds Transfer through Mobile Banking

The Customer accepts that he will be responsible for keying in the correct account number for the fund transfer

request. In no case, YES BANK will be held liable for any erroneous transactions incurred arising out of or

relating to the Customer entering wrong account numbers or wrong amount.

YES BANK shall not be liable for any omission to make all or any of the payments or for late payments due to

circumstances beyond its reasonable control. YES BANK reserves the right to charge the Customer for any funds

transfer request initiated by the Customer and given to YES BANK as per the Schedule of Fees / Charges

displayed on the Website or available at the branches. If funds transfer is made available to the Customer, it may

be used for transfer of funds from Account to other accounts belonging to third parties maintained at YES BANK

and/or at any other Bank which falls under the network of Reserve Bank of India's Electronic Fund Transfer

system.

The Customer acknowledges that for effecting funds transfer as per limits specified by the Bank, the Customer

can transfer the funds by using the MPIN / Password. The Customer acknowledges that the Bank shall not be

liable or responsible for any error, disruption, non-delivery, delay interruption, disruption or failure in the

provision of the service.

The Customer understands and agrees that the Bank shall not be held liable for any loss, damage whether direct

or indirect, costs, charges or expenses incurred by the Customer while transferring funds through Mobile

Banking

Authority to YES BANK

The Customer irrevocably and unconditionally authorizes YES BANK to access all his Accounts for effecting

banking or other transactions of the Customer through this Facility.

The Customer authorizes YES BANK to appoint any third-party service provider for providing the Facility and

further authorizes YES BANK to share information relating to the Account or the transactions with the third

party for the purpose of accepting / executing request of the Customers.

Records

All records maintained by YES BANK of the transactions arising out of use of the Facility, including the time of

the transaction recorded shall be conclusive proof of the genuineness and accuracy of the transactions. The

authority to record the transaction details is hereby expressly granted by the Customer to YES BANK.

Instructions

All instructions for availing the services under the Facility shall be provided through the Mobile Phone Number

in the manner indicated by YES BANK. The Customer is also responsible for the accuracy and authenticity of

the instructions provided to YES BANK and the same shall be considered to be sufficient for availing of the

services under the Facility.

YES BANK shall not be required to independently verify the instructions, and the instruction shall remain

effective till such time the same is countermanded by further instructions by the Customer. YES BANK shall

have no liability if it does not or is unable to stop or prevent the implementation of an instruction which is

subsequently countermanded.

Where YES BANK considers the instructions to be inconsistent or contradictory it may seek clarification from

the Customer before acting on any instruction of the Customer or act upon any such instruction as it may deem

fit. YES BANK states that it has no liability or obligation to keep a record of the instructions to provide

information to the Customer or for verifying Customer's instructions. YES BANK may refuse to comply with the

instructions without assigning any reason and shall not be under any duty to assess the prudence or otherwise

of any instruction.

Any instruction, order, direction, request entered using the Password/MPIN of the Customer shall be deemed

to be an instruction, order, directive, request received from the Customer. All instructions, requests, directives,

orders, directions, entered by the Customer, either electronically or otherwise, are based upon the Customer’s

decisions or are the sole responsibility of the Customer. The Customer understands that entering an instruction,

direction, order, and request with YES BANK, either electronically or otherwise, does not guarantee execution

of such instruction, direction, order, request. YES BANK shall not be deemed to have received any instruction,

direction, order, request electronically transmitted by the Customer until it confirms the receipt of such

instruction, direction, order, request.

The Customer accepts that all information / Instructions will be transmitted to and / or stored at various

locations and be accessed by personnel of YES BANK. YES BANK is authorized to provide any information or

details relating to the Customer or to third party to facilitate the providing of the Facility and so far as is

necessary to give effect to any instructions.

Accuracy of Information

The Customer undertakes to provide accurate information wherever required and shall be responsible for the

correctness of information provided by him to YES BANK at all times including for the purposes of availing of

the Facility. YES BANK shall not be liable for consequences arising out of erroneous information supplied by

the Customer. If the Customer suspects that there is an error in the information supplied by YES BANK to him,

he shall advise YES BANK as soon as possible. YES BANK will endeavor to correct the error wherever possible

on a best effort basis.

While YES BANK will take all reasonable steps to ensure the accuracy of the information supplied to the

Customer, YES BANK shall not be liable for any unintentional error, which results in the providing of inaccurate

information. The Customer shall hold YES BANK harmless against any loss, damages etc. that may incurred /

suffered by the Customer if the information supplied to the Customer turns out be inaccurate / incorrect.

Disclaimer of Liability

YES BANK shall not be responsible for any failure on part of the Customer to utilise the Facility due to the

Customer not being within the geographical range within which the Facility is offered;

YES BANK will not be liable for:

(a) any unauthorized use of the Customer's MPIN / Password, Internet Banking password /APIN / Fingerprint

or mobile phone or for any fraudulent, duplicate or erroneous instructions given by use of the Customer's MPIN,

password or Mobile Phone Number;

(b) any unauthorized access to your accounts/deposits/credit card through YES Mobile by any third party

where fingerprints of such third party is registered in your mobile device/mobile app or where your customer

ID is registered in different devices belonging to you/different people.

(c) any unauthorized, fraudulent or erroneous transactions in your account/deposits by any third party with

your MPIN/password/APIN which are known only to you.

(d) the Customer has breached any of the terms and conditions herein or

(e) any loss caused as a result of failure on part of the Customer to advise YES BANK promptly about

unauthorized access of or erroneous transactions in the Account or

(f) as a result of failure on part of the Customer to advise YES BANK of a change in or termination of the

Customer's Mobile Phone numbers / SIM Card.

(g) acting in good faith on any instructions received by YES BANK;

(g) error, default, delay or inability of YES BANK to act on all or any of the instructions

(h) loss of any information/instructions in transmission;

(i) unauthorized access by any other person to any information /instructions given by the Customer or breach

of confidentiality;

(j) any loss or damage to the handset / mobile phone, including loss of data, corruption of data arising from

downloading any software/application for availing/use of the Facility.

Under no circumstances shall YES BANK be liable for any damages whatsoever whether such damages are

direct, indirect, incidental, consequential and irrespective of whether any claim is based on loss of revenue,

interruption of business or any loss of any character or nature whatsoever and whether sustained by the

Customer or by any other person. Illegal or improper use of the Facility shall render the Customer liable for

payment of financial charges as decided by YES BANK or will result in suspension of the Facility to the

Customer.

YES BANK is in no way liable for any error or omission in the services provided by any cellular or any third

party service provider (whether appointed by YES BANK in that behalf or otherwise) to the Customer, which

may affect the Facility.

YES BANK makes no warranty or representation of any kind in relation to the system and the network or their

function or performance or for any loss or damage whenever and howsoever suffered or incurred by the

Customer or by any person resulting from or in connection with the Facility.

Without limitation to the other provisions of this terms and conditions, YES BANK, its employees, agent or

contractors, shall not be liable for and in respect of any loss or damage whether direct, indirect or consequential,

including but not limited to loss of revenue, profit, business, contracts, anticipated savings or goodwill, loss of

use or value of any equipment including software, whether foreseeable or not, suffered by the Customer or any

person howsoever arising from or relating to any delay, interruption, suspension, resolution or error of YES

BANK in receiving and processing the request and in formulating and returning responses or any failure, delay,

interruption, suspension, restriction, or error in transmission of any information or message to and from the

telecommunication equipment of the Customer and the network of any cellular service provider and YES

BANK's system or any breakdown, interruption, suspension or failure of the telecommunication equipment of

the Customer, YES BANK's system or the network of any cellular service provider and/or any third party who

provides such services as is necessary to provide the Facility.

Notwithstanding anything to the contrary, YES BANK shall not be involved in or in any way liable to the

Customer for any dispute between the Customer and a cellular services provider or any third party service

provider (whether appointed by YES BANK in that behalf or otherwise).

The Customer agrees that YES BANK may hold and process his personal information concerning his Accounts

on computer or otherwise in connection with the Facility as well as for analysis credit scoring and marketing.

The Customer also agrees YES BANK may disclose, in strict confidence, to other institutions, such information

as may be reasonably necessary for reasons inclusive of but not limited to the participation in any

telecommunication or electronic clearing network, in compliance with legal directive, for credit rating by

recognized credit scoring agencies, and for fraud prevention.

The Customer shall not interfere with or misuse in any manner whatsoever the Facility and in the event of any

damage due to improper or fraudulent use by the Customer, the Customer shall be liable for damages to YES

BANK.

YES BANK may provide any other services as a part of the Facility and makes no representation or gives no

warranty with respect to the quality of the service provided by any cellular service provider.

YES BANK shall not be liable for the oversight on part of the Customer to update himself with the products

which have been included in the Facility and specific services for each product as may be provided on the Mobile

of YES BANK and as will be available with the authorized call centers of YES BANK.

YES BANK makes no warranty or representation of any kind in relation to the Facility, the services, or their

function or performance or for any loss or damage whenever and however suffered or incurred by the Customer

or by a person resulting from or in connection with the Facility.

NO WARRANTIES: TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, YES

BANK AND THEIR RESPECTIVE THIRD-PARTY PARTNERS, LICENSORS, AND SUPPLIERS DISCLAIM

ALL WARRANTIES, STATUTORY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED

WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-

INFRINGEMENT OF PROPRIETARY RIGHTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR

WRITTEN, OBTAINED BY THE CUSTOMER FROM YES BANK OR THIRD PARTY SERVICE PROVIDER OR

THROUGH THE FACILITY WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. YOU

EXPRESSLY ACKNOWLEDGE THAT AS USED IN THIS SECTION, THE TERMS “YES BANK” AND “THIRD

PARTY SERVICE PROVIDERS” INCLUDE YES BANK’S AND THIRD PARTY SERVICE PROVIDER’S

RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, LICENSORS AND

SUBCONTRACTORS.

THE CUSTOMER EXPRESSLY AGREES THAT USE OF THE FACILITY IS AT YOUR SOLE RISK. THE

FACILITY AND ANY DATA, INFORMATION, THIRD PARTY SOFTWARE, REFERENCE SITES, SERVICES,

OR SOFTWARE MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE FACILITY ARE

PROVIDED ON AN “AS IS” AND “AS AVAILABLE,” “WITH ALL FAULTS” BASIS AND WITHOUT

WARRANTIES OR REPRESENTATIONS OF ANY KIND EITHER EXPRESS OR IMPLIED. YES BANK, THIRD

PARTY SERVICE PROVIDER, AND THEIR RESPECTIVE THIRD PARTY SUPPLIERS, LICENSORS, AND

PARTNERS DO NOT WARRANT THAT THE DATA, SOFTWARE, FUNCTIONS, OR ANY OTHER

INFORMATION OFFERED ON OR THROUGH THE FACILITY OR ANY REFERENCE SITES WILL BE

UNINTERRUPTED, OR FREE OF ERRORS, DEFECTS, DELAYS, VIRUSES OR OTHER HARMFUL

COMPONENTS AND DO NOT WARRANT THAT ANY OF THE FOREGOING WILL BE CORRECTED.

YES BANK, THIRD PARTY SERVICE PROVIDER, AND THEIR RESPECTIVE THIRD PARTY SUPPLIERS,

LICENSORS, AND PARTNERS DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING

THE USE OR THE RESULTS OF THE USE OF THE FACILITY OR ANY REFERENCE SITES IN TERMS OF

CORRECTNESS, ACCURACY, ADEQUACY, RELIABILITY, SUITABILITY OR OTHERWISE.

THE CUSTOMER UNDERSTANDS AND AGREES THAT THE CUSTOMER USE, ACCESS, DOWNLOAD, OR

OTHERWISE OBTAIN INFORMATION, MATERIALS, OR DATA THROUGH THE FACILITY (INCLUDING

RSS FEEDS) OR ANY REFERENCE SITES AT ITS OWN DISCRETION AND RISK AND THAT THE

CUSTOMER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO THE PROPERTY (INCLUDING BUT

NOT LIMITED TO YOUR COMPUTER SYSTEM AND DEVICE) OR LOSS OF DATA THAT RESULTS FROM

THE DOWNLOAD OR USE OF SUCH MATERIAL OR DATA.

Non-Transferability

The grant of the Facility to a Customer is not transferable under any circumstance and shall be used only by the

Customer. However, YES BANK shall have the right to transfer, assign or sell all its rights under these Terms

and Conditions, which shall continue to be in force and effect for the benefit of the successors and assigns of YES

BANK.

Maintenance of Sufficient Balance:

The Customer shall ensure that there is/are sufficient funds (or prearranged credit facilities) in YES BANK

Account for operations through Mobile Banking and YES BANK shall not be liable for any consequences arising

out of YES BANK's failure to carry out the instructions due to inadequacy of funds and/or credit facilities.

Without prejudice to the generality of the aforesaid, processing of all the instructions is subject to the availability

of free, clear and available funds / limits in the Customer's YES BANK Account. In the event of clear funds /

limits not being available, YES BANK shall not process the instructions and shall not make payments. YES BANK

shall not be liable for any late charges, penalty, loss, damage, expenses, whether direct or indirect, incurred/to

be incurred by the Customer in this regard and/or the services not being delivered to the Customer on account

of such non-processing of instructions and YES BANK shall not be held liable in this regard.

Limits on Transfers

YES BANK reserves the right to refuse any instructions for transfer of funds or limit or block transfers to

particular persons. YES BANK reserves the right to set-up transaction level / daily transactions limits and

modifies the same from time to time in future.

For security reasons, and in order to comply with regulatory requirements, there are limits on the number and

amount of transfers Customers can make using the Facility. These limits may be increased/decreased by YES

BANK from time to time. However, YES BANK shall not be liable for failing to enforce any of these limits.

Prohibited Conduct

This section lists various conduct and actions, which are PROHIBITED while usage of the Facility. By using the

Facility, the Customer agrees that THEY WILL NOT engage in any of the following:

i. use the Facility for any purposes other than to send or receive transfers or to access the services in

accordance with these terms;

ii. interfere with the authentication of any instruction originating from your mobile device or provided

under your account;

iii. impersonate any person or entity, falsely claim an affiliation with any person or entity, or access the

Accounts of others without permission, forge another persons’ digital signature, misrepresent the source,

identity, or content of information transmitted via the Facility, perform any other similar fraudulent

activity or otherwise send or receive what Bank reasonably believes to be potentially fraudulent funds;

iv. infringe YES BANK’s or any third party’s intellectual property rights, rights of publicity or rights of

privacy;

v. use the Facility, or request or make any transfer, for any illegal purpose, or in violation of any applicable

law, including but not limited to laws governing taxation, money laundering, terrorism financing,

intellectual property, purchase of prohibited material over e-commerce and other proprietary rights and

data protection and privacy;

vi. refuse to cooperate in an investigation or provide confirmation of your identity or any other information

you provide to Bank;

vii. remove, circumvent, disable, damage or otherwise interfere with security-related features of the Facility

or features that enforce limitations on the use of the Facility;

viii. reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Facility

or any part thereof;

ix. use the Facility in any manner that could damage, disable, overburden, or impair it, including but not

limited to using the Facility in an automated manner;

x. modify, adapt, translate or create derivative works based upon the Facility or any part thereof, except

and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding

this limitation;

xi. intentionally interfere with or damage operation of the Facility or any User’s enjoyment of them, by any

means, including but not limited to uploading or otherwise disseminating viruses, adware, spyware,

worms, or other malicious code;

xii. access the Facility from a country that is not included in YES BANK’s permitted countries list;

xiii. change or terminate your mobile number or email on your mobile device without prior notice to YES

BANK;

xiv. use any robot, spider, other automatic device, or manual process to monitor or copy the Facility website

without prior written permission;

xv. use any device, software or routine to bypass Facility’s robot exclusion headers, or interfere or attempt

to interfere, with the Facility;

xvi. sell the software or any services, information, or software associated with the Facility or derived from it;

xvii. breach this terms and conditions or any other agreement or policy of YES BANK;

xviii. violate any applicable law, statute, ordinance or regulation (for example, those governing financial

services);

xix. provide false, inaccurate or misleading information;

xx. send or receive what YES BANK or third-party service provider, regulators reasonably believes to be

funds derived from, or transactions involving, fraud or unlawful activity;

xxi. control an account that is linked to another account that has engaged in any of the foregoing activities.

YES BANK may use evidence other than your account information to determine whether you control an

account in someone else’s name, including but not limited to Internet Protocol addresses, common

business names, phone numbers, and mailing addresses.

Indemnity

In consideration of YES BANK providing the Facility, the Customer shall indemnify and keep safe, harmless

and indemnified YES BANK from and against all actions, claims, demands, proceedings, loss, damages, costs,

charges and expenses whatsoever which YES BANK may at any time incur, sustain, suffer or be put to as a

consequence of or arising out in good faith for acting on or omitting or refusing to act on any instructions given

by use of the Facility.

The Customer shall hold YES BANK, harmless against any loss incurred by the Customer due to failure to

provide the services offered under the Facility or any delay in providing the services due to any failure in the

network of the cellular service provider.

The Customer shall indemnify and hold YES BANK harmless for any losses occurring as a result of the:

i. The Customer permitting others to use the Facility through any unauthorized means.

ii. The Customer permitting any other person to have access to his mobile phone or as a consequence of

leaving the mobile phone unattended.

Fees

YES BANK shall have the discretion to charge such fees as it may deem fit from time to time and may at its sole

discretion, revise the fees for use of any or all of the Facility, by notice to the Customer. The Customer may at

any time discontinue or unsubscribe to the said Facility. The Customer shall be liable for payment of such airtime

or other charges which may be levied by any cellular service provider in connection with availing of the Facility

and YES BANK is in no way concerned with the same. The charges payable by the Customer is exclusive of the

amount payable to any cellular service provider and would be debited from the account of the Customer

instantly. The Customer shall be required to refer to the schedule of fees put up on the Website from time to

time. If the Customer defaults in making payment of the charges to YES BANK, YES BANK shall be entitled

(without prejudice to any other right or remedy it may have) to charge the Customer with a late payment interest

at the applicable rate for delayed payment on all late payments from the date the charge was required to be paid

till the actual date of payment.

Termination

The Customer may request for termination of the Facility any time by giving a written notice of at least 15 days

to YES BANK. The Customer will remain responsible for any transactions made through his Mobile Phone

Number through the Facility prior to the time of such cancellation or termination of Facility.

YES BANK may, at its discretion, withdraw temporarily or terminate the Facility, either wholly or in part, at any

time without giving prior notice to the Customer. YES BANK may, without prior notice, suspend the Facility at

any time during which any maintenance work or repair is required to be carried out or in case of any emergency

or for security reasons, which require the suspension of the Facility.

YES BANK shall endeavour to give a reasonable notice for withdrawal or termination of the Facility. The closure

of all Accounts of the Customer will automatically terminate the Facility. YES BANK may suspend or terminate

Facility without prior notice if the Customer has breached these terms and conditions or YES BANK learns of

the death, bankruptcy or lack of legal capacity of the Customer.

Governing Law

Any dispute or differences arising out of or in connection with the Facility shall be subject to the exclusive

jurisdiction of the Courts of Mumbai.

YES BANK accepts no liability whatsoever, direct or indirect for non-compliance with the Laws of any country

other than that of India. The mere fact that the Facility can be accessed by a Customer in a country other than

India does not imply that the laws of the said country govern these terms and conditions and / or the operations

in the accounts of the Customer and / or the use of the Facility.

General

YES BANK may sub-contract and employ agents to carry out any of its obligations under this contract.

Internet/Mobile Banking service would be available to the Customers in certain cities only and during timings

specified by YES BANK from time to time and transactions would be carried out on the same day or on the next

Business Day depending upon the time of logging of the transaction. The Customer would have to ensure that

the equipment used for availing of Mobile Banking meets the criteria as may be specified by YES BANK from

time to time. All costs incurred by the Customer including telecommunication costs to use the Mobile Banking

would be borne by the Customer.

As a tool to correct misunderstandings, the Customer understands, agrees and authorizes YES BANK, at its

discretion, and without further prior notice to the Customer, to monitor and record any or all telephone

conversations or electronic communications between the Customer and YES BANK and any of its employees or

agents.

The availability/non-availability of a particular service shall be communicated to the Customer through email,

web page of YES BANK or in writing as may be deemed fit by YES BANK

Proprietary Rights

YES BANK shall make reasonable efforts to advise from time to time the software such as browsers which are

required for availing of the Facility. There will be no obligation on YES BANK to support all or any versions of

the software as may be required for offering the Facility. The Customer acknowledges that the software

underlying the Mobile Banking as well as other internet/ mobile related software which are required for

accessing Mobile Banking are the legal property of the respective vendors. The permission given by YES BANK

to access Mobile Banking will not convey any proprietary or ownership rights in such software. The Customer

shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software underlying

Mobile Banking or create any derivative product based on the software.

Communications through Electronic means

Documents sent by electronic delivery will contain all the information as it appears in the printed hard copy

version as prepared and distributed by the originator, with the possible exception of graphic insertions such as

photographs or logotypes. Electronic delivery may be in the form of an electronic mail, an attachment to the

electronic mail, or in the form of an available download from the Website. YES BANK would be deemed to have

fulfilled its legal obligation to deliver to the Customer any document if such document is sent via electronic

means. Failure to advise YES BANK of any difficulty in opening a document so delivered within twenty-four

(24) hours after delivery shall be deemed to be validly delivered to the Customer.

Communication through Mobile

The Bank shall have no obligation to verify the authenticity of any transaction received from me through Mobile

Banking or purporting to have been sent by the Customer via Mobile Banking other than by means of verification

of the Mobile Phone Number. The display that is produced by the Customer at the time of operation of Mobile

Banking is a record of the operation of the mobile access and shall not be construed as the Bank's records of the

relative transactions. The Bank's own records of transactions maintained through computer systems or

otherwise shall be accepted as conclusive and binding for all purposes unless the Customer points out any

discrepancy within 15 days from the date of receipt of periodical statement, failing which the same shall be

treated as accepted by the Customer. All transactions arising from the use of Mobile Banking, in a joint account,

shall be binding on all the joint account holders, jointly and severally.

DOORSTEP BANKING

TERMS AND CONDITIONS AS APPLICABLE TO NON-INDIVIDUALS

Terms & Conditions for Door Step Banking services provided by YES BANK Limited These Terms and

Conditions apply to and regulate the provision of door step banking services offered by YES BANK Limited to

the Customers in India.

Definitions: In this document, the following words and phrases have the meaning set below unless the context

indicates otherwise:

"Account" refers to any account of the Customer with YES BANK in India, which is designated as eligible account

by YES BANK for the Services.

“Agent” means the any person/ entity as YES BANK shall from time to time engage for provision of Services.

“Banking Day” means a day on which Branch is open for the transaction of ordinary banking business in India.

“Branch” means the branch of YES BANK with whom the Customer has opened Account.

“Cash” shall mean currency notes in circulation in India

“Correspondent Bank” means any other bank that YES BANK shall from time to time engage for provision of

Services. “Customer” refers to individual & non-individual entities who has bank account with YES BANK and

whose request for availing the Services has been accepted by YES BANK. "Instruments” shall mean cheques,

pay orders, demand drafts and such other negotiable instruments drawn by Customer/ drawn in favor of

Customer. "Instruction" refers to the requests made by the Customer through facsimile transmission or

instructions, email transmission or instruction, or any other instruction provided and received at the designated

YES BANK branch or through phone banking or through such medium as approved by YES BANK from time

to time for the purpose of availing any of the Service contemplated herein. “Service” shall mean pick up,

collection and/or delivery of Instruments and Cash from Specified Locations pursuant to Instructions of

Customer in accordance with the Reserve Bank of India Guidelines, and these Terms and Conditions “Specified

Locations” shall mean the places of collection/ delivery as specified by Customer in its application for availing

Services. "Website" refers to the website owned, established and maintained by YES BANK at the URL

www.yesbank.in “YES BANK" refers to YES BANK Limited, a company incorporated under the Companies Act,

1956 and licensed as a bank under the Banking Regulation Act, 1949 and having its registered office at 9th Floor,

Nehru Centre, Dr. Annie Besant Road, Worli, Mumbai 400018 and shall include its successors and assigns.

2. Applicability of Terms: These Terms along with the General Terms and Conditions form the contract between

the Customer and YES BANK for availing of the said Services. The Customer shall apply to YES BANK in the

prescribed form for availing of the Services. YES BANK shall be entitled at its sole discretion to accept or reject

such applications as may be submitted by the Customers. By applying for or availing of the Services, the

Customer acknowledges as having read, understood and accepted these Terms and the General Terms and

Conditions.

3. Instructions: The Customer undertakes to issue all Instructions in connection with the Services in the manner

and mode prescribed by YES BANK. The Customer agrees and understands that YES BANK shall act on the

Instructions of the Customer only if in the opinion of the concerned officer of YES BANK such Instructions are

clear and unambiguous. YES Bank shall not be required to independently verify the veracity, authenticity or

validity of the Instructions. YES BANK shall have no liability arising from execution of the Instruction given

byte Customer or for delay in carrying out the Instructions or where it does not or is unable to stop or prevent

the carrying out of or the execution/implementation of an Instruction that is subsequently countermanded by

the Customer on account of fraud or otherwise. YES BANK may refuse to comply with the Instructions without

assigning any reason or notice and shall not be under any duty to assess the prudence or otherwise of any

Instruction and have the right to suspend the operations of the Services or reject to carry out the Instructions if

it has reason to believe that the Instructions will lead or expose to direct or indirect loss to YES BANK, or YES

BANK may require an indemnity and/or other security/comfort from the Customer before continuing to

restore/perform the Services and/or Instructions. YES BANK may, in its sole and absolute discretion, act on any

Instruction given by the Customer to YES BANK, or which YES BANK reasonably believes to have been made

by the Customer.

4. Accuracy of Information: The Customer is responsible for the correctness of Instruction supplied to YES BANK

for use of the Services whether by means of facsimile transmission / / email instruction channel / or other

approved channel. YES BANK accepts no liability for the consequences arising out of erroneous information

supplied by the Customer. If the Customer notices an error in the instructions supplied to YES BANK, the

Customer shall immediately advise YES BANK which will endeavor to correct the error wherever possible on a

reasonable best efforts basis.

5. Appointment Of Agents: YES BANK shall appoint such agents/agencies as YES BANK may deem fit to

perform the Services. The Customer further agrees and confirms to pay to YES BANK such charges as may be

notified to the Customer by YES BANK through any of the modes permitted under extant RBI norms for making

available the Services or any other changes to the same thereon. In the event of any delivery being made to the

Customer pursuant to the Instructions, the Customer agrees and confirms that the acknowledgement to be

furnished by the Customer on the delivery challan/courier sheet would be a final and binding

acknowledgement and confirmation of receipt by the Customer of the items/documents/cash, as applicable,

that have been delivered to the Customer.

6. Service Arrangement: The Customer acknowledges and agrees that the Instructions for the Services shall be

processed by YES BANK only if the same are received by YES BANK in the prescribed time and manner during

the normal business hours of the Bank. All requests received after the normal business hours shall be deemed to

be received only on the next business day. Notwithstanding the aforementioned, Bank reserves the right to

decline to offer this Service on a business day in case of a force majeure scenario or any scenario which adversely

affect its ability to offer the Service. The Customer agrees and acknowledges that the YES BANK shall

collect/deliver the Instruments/Cash to the Specified Locations pursuant to the Instructions of the Customer.

YES BANK may send its Agent to the Customer for the purpose of carrying out the Instructions. YES BANK will

accept and present in clearing account payee cheques and drafts expressed to be payable to the Customer and

shall use its best endeavor to ensure that Customer’s Account is credited for the amount of these cheques and

drafts as per the arrangement. In case, the day of credit/payout happens to be a holiday at the “Clearing

location” and/or “Payout location” then the credit/payout will happen on the next “Banking Day” or as per

specific arrangement as agreed between the Bank and the customer. . YES BANK also agrees to accept and give

credit to the Customer’s Account for the cash picked-up by YES BANK subject to verification and reconciliation

of cash picked up with the Instructions of the Customer. At centers where YES BANK does not have its branches,

it shall be open to YES BANK to utilize the services of any Correspondent Bank for collection of instrument on

its behalf. Cash as picked up during official business hours of the Bank will be credited the same day. If any

instruction for cash/cheque pick up or delivery is received after the official cut off time, such instruction will be

taken for execution only on the next business day. The Customer agrees and acknowledges that the Customer

shall ensure that the Customer shall not hand over self/ bearer cheques to the cheque pick-up / delivery agency

in lieu of the cash delivered to the Customer or at the Customer's address without ensuring that the "Paid" stamp

of the cash delivery agency is affixed on the cheque in the Customer's presence. The Customer agrees that limit

of cash to be collected or delivered shall be as specified by YES BANK from time to time.

7. Charges/Fees: The Customer agrees to pay fees as specified by YES BANK from time to time in connection

with provision of Services as per Schedule of Fees/ Charges. Fees payable shall be exclusive of taxes. Failure to

pay the charges/fees (including applicable taxes) on or before the specified date will render the Customer liable

for payment of interest at such rate as may be stipulated by YES BANK and communicated in the Schedule of

charges and/or withdrawal of the Services without any liability to YES BANK. The Customer hereby authorizes

YES BANK to debit its bank account held with YES BANK with any sum of money that is payable by the

Customer to YES BANK, in connection with Services.

8. Liability: The Customer is responsible for the correctness of Instructions supplied to YES BANK for use of the

Services. YES BANK accepts no liability for the consequences arising out of erroneous Instructions supplied by

the Customer. If the Customer notices an error in the Instructions supplied to YES BANK, the Customer shall

immediately advise YES BANK which will endeavor to correct the error wherever possible on a reasonable best

efforts basis. The Customer acknowledges and agrees that the Instructions for the Services shall be processed by

YES BANK only if the same are received on a Banking day and during the normal Banking hours of YES BANK

and are authenticated according to the internal guidelines of YES BANK. The Services provided herein are a

mere extension of the banking services offered at the branch of YES BANK and liability of YES BANK and its

agents herein shall be limited to the same extent as if the Services provided herein are provided at the branch

of YES BANK. The Customer will agree and acknowledge that transmission of information through facsimile

transmission/phone/Internet is not a secure means of sending information and may be subject to tampering

and unauthorized access, fraudulently or mistakenly written, altered or sent, and not be received in whole or in

part by the intended recipient. The Customer will comply with such security procedure as may be prescribed

by YES BANK from time to time for purpose of sending Instructions. The Customer undertakes not to disclose

the security procedure to any person. If the Customer is of the opinion or has reason to believe that the

authentication procedure may be known by an unauthorized person, the Customer must notify YES BANK

immediately. Further the Customer shall keep YES BANK harmless and indemnified for any loss, damage, cost

or expense which YES BANK incurs or suffers as a result of YES BANK providing such Services to the Customer.

YES BANK will be responsible for the acts of omission and commission of its „agent‟ done by them in the normal

course of offering the services contemplated herein except when such omission or commission is cost due to a

fraudulent act of the customer or force majeure scenario.

YES BANK shall not be liable for any inaccuracy, error or delay in, or omission of, (1) any data, information or

message in the Instruction given, or (2) the transmission or delivery of the Instruction given; or (3) any loss or

damage arising from or occasioned by (i) any such inaccuracy, error, delay or omission; ; or (ii) interruption in

any such data, information or message, due to any act or omission by YES BANK due to "force majeure" (e.g.,

flood, extraordinary weather condition, earthquake or other act of God, fire, war, insurrection, riot, labour

dispute, accident, action of government, communications, power failure, equipment or software malfunction)

or any other cause beyond the reasonable control of YES BANK, and in case of tampering and unauthorised

access to providing of instruction, instructions that are fraudulently or mistakenly written, altered or sent, and

that the Instruction may not be received in whole or in part by the intended recipient. Under no circumstances,

shall YES BANK, its Agents, its employees, directors involved in providing the Services be liable for any direct,

indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or

exemplary (including, but not limited to loss of profits, loss of data or other intangible information, business

interruption, loss of privacy, or any pecuniary loss), arising out of or in any way connected with the provision

of the Services or resulting from unauthorized access or alteration of Instructions given or arising from

interruption, suspension or termination of the Services or any inability of YES BANK to receive Instructions,

directions, orders or other communications from the Customer or to transmit any related message for any reason

whatsoever, whether based on contract, tort, strict liability or otherwise except in case of willful default or gross

negligence on the part of YES BANK. Provided that notwithstanding anything to the contrary contained herein,

the aggregate liability of YES BANK under this arrangement shall not exceed the service charges/ fees received

by YES BANK from the Customer for the Services. YES BANK will not be liable for any fraud or

misappropriation of Cash and/or any liability or damages that the Customer incurs as a result of provision of

Services by YES BANK save and except where such liability arises due to willful default or bad faith of YES

BANK.

9. Indemnity: The customer will keep YES BANK indemnified, saved, defended and harmless at all times from

and against all costs, charges, expenses, damages, liabilities proceedings, actions, penalties, suits, litigations and

claims which may be made on or instituted against or caused to or suffered or incurred by YES BANK arising

as a result of providing the Services to the customer or arising from the customer’s gross negligence, willful

default or bad faith. The indemnity furnished by the customer herein shall be of a continuing nature until all the

obligation covered there under are discharged in full and the same shall remain in full force until a discharge

certificate in respect of such indemnity is issued by the Bank.

10. Change of Terms: YES BANK shall have the absolute discretion to amend or supplement any of the Terms

herein stated by posting the same on its website. The Customer shall be responsible for regularly reviewing these

Terms including amendments thereto as may be posted on the website and the notice so given shall be deemed

to be effective against the Customer on the date of posting of the same on the website. By utilizing the Service

thereafter, the Customer shall be deemed to have accepted the changed Terms.

11. Termination: YES BANK may at any time without assigning any reason by giving prior written notice of 30

days to the Customer terminate the Services. Further, in the event of breach by the Customer of any terms and

conditions contained herein or YES BANK learns of the death, bankruptcy or lack of legal capacity of the

Customer, YES BANK may at any, without giving any notice to the Customer suspend/ withdraw the Services.

Notwithstanding the aforementioned in case providing the service contemplated herein is prohibited under any

law or regulation or order passed by any Court or statutory authority, YES BANK shall be entitled to forthwith

terminate the service without the need to issue any prior notice to the Customer The Customer may at any time

without assigning any reason terminate the Services by giving a prior written notice to YES BANK. At the time

of giving such notice, any Instructions of the Customer which is pending execution by YES BANK shall be

carried out by YES BANK and the termination notice sent by the Customer shall operate only upon completion

of the said Services/rejection of the same by YES BANK.

12. Non-Transferability: The Services provided to the Customer is not transferable under any circumstance and

shall be used only by the Customer. However, YES BANK shall have the right to transfer, assign or sell all its

rights under these Terms and Conditions, which shall continue to be in force and effect for the benefit of the

successors and assigns of YES BANK.

13. Recording of conversation: The Customer authorizes YES BANK, at its discretion, and without further prior

notice to the Customer, to monitor and record any or all telephone conversations or electronic communications

between the Customer and YES BANK and any of its employees or agents.

14. Force Majeure: The Customer agrees that provision of Service by YES BANK is subject to any occurrence

resulting in prevention, delay or interruption in performing Service if such prevention delay or interruption is

due to factors including but not limited to civil commotion, sabotage, lockout, strike or other labour disturbances

of any kind interfering with or affecting the normal functioning of YES BANK or of the clearances of cheques or

drafts, accident, fires, flood, explosion, epidemic, quarantine restrictions, damage to plant or the facilities,

absence of the usual means of communication or transportation, act of terrorism or any other cause, whether of

the same or a different nature, unavoidable or beyond control of YES BANK and YES BANK shall not be deemed

to be in default so long as any such cause or the effect thereof persist and during reasonable period thereafter.

15. Governing Law: These Terms shall be governed by the laws of India. Any legal action or proceedings arising

out of the Terms shall be brought in the courts or tribunals at Mumbai in India. YES BANK may, however, in its

absolute discretion, commence any legal action or proceedings arising out of the Terms in any other court,

tribunal or other appropriate forum, and the user hereby consents to that jurisdiction.

Savings and Current Account:

Accounts given AMB/AQB exemption basis the fact that they have specified amount of overdraft continuing in

the linked CASA account, is subject to continuance of this facility in the specified amount. In case the facility of

FD OD is discontinued, CASA account will immediately become liable to maintain AMB/AQB as required for

the that entire Month/Quarter/Half Year as applicable to the particular account type.

Accounts given AMB/AQB exemption basis the fact that they have specified amount of Fixed Deposit

continuing in the name of primary applicant is subject to continuance of Fixed Deposit in the specified amount.

In case the FD is discontinued /FD amount goes below minimum specified amount as defined for the account

type, CASA account will immediately become liable to maintain AMB/AQB as required for the entire

Month/Quarter /Half Year as applicable to the particular account type.

MUTUAL FUND

This facility of online investing in Mutual Funds is available to the account holders of ("the customer") of YES

BANK Limited ("YES BANK"). This facility is one of the facilities granted under the Internet Banking Services of

YES BANK and these terms and conditions are in addition to and not in derogation of the terms and conditions

made available to the customer for the use of the Internet Banking Facilities of YES BANK as well as the Power

of Attorney executed by the customer in favour of YES BANK for dealing in Mutual Funds on behalf of the

customer based on instructions given by the customer through Internet.

By accessing this facility of online dealing in Mutual Funds, the customer acknowledges that the customer has

read, understood and agreed to be legally bound by these terms and conditions.

Definitions:

"AMC" shall mean the investment manager or the asset management company to the respective Mutual Fund,

appointed by the Trustee.

"Business Day" means a day on which Mutual Funds are open for business.

"Cut Off Time" shall mean the time specified on the Website, after which any instructions for dealing in Mutual

Funds given shall be processed as if received on the next day and NAV as per respective Mutual Funds

document will be applicable.

“Mutual Fund" shall mean the Mutual fund, in respect of which the transaction request has been received by

YES BANK

"Net Asset Value (NAV)" of the Units of the Scheme will be computed by dividing the net assets of the Scheme

by the number of Units outstanding on the valuation date.

"Purchase" shall mean subscription to the units of the various schemes of the Mutual Fund.

"Redemption" shall mean sale of the units of the various schemes of the Mutual Fund.

"Scheme" shall mean a scheme of a mutual fund launched by the AMC of the respective Mutual Fund.

"Trustee" means the Board of Trustees or the Trustee Company who hold the property of the Mutual Fund in

trust for the benefit of the unit holders.

"Unit" shall mean the interest of an investor, which consists of one undivided share in the Net Assets of the

scheme.

"Website" shall mean the website owned, established and maintained by YES BANK located at the URL

www.yesbank.co.in.

Unless the context otherwise requires, words importing the singular shall include the plural and vice versa.

The customer shall ensure that all instructions given by the customer to YES BANK to deal in Mutual Funds on

behalf of the customer in terms of this facility are true and correct and the customer shall be bound by the same.

The customer shall be solely responsible for the correctness of the instructions provided to YES BANK. YES

BANK shall not be liable for any consequences whatsoever arising out of erroneous information and/or

instructions supplied by the customer.

The Units of the Schemes of the Mutual Funds shall be allotted or redeemed, as the case may be, at the Net Asset

Value (NAV) prevalent on the date of the application, subject to the application form being complete in all

respects and further subject to the application for Purchase or Redemption is received before the cut-off time as

specified on the Website. YES BANK shall take all necessary action to ensure that the NAV allotted is the NAV

applicable on the date of the application. However YES BANK shall not be liable for any loss that may arise to

the client as a result of the correct NAV not being allotted to the customer's transactions on the Website.

In the event of YES BANK receiving any instruction on a non business day, after the Cut Off Time, the same

would be processed on the next business day and NAV would be applicable as per the respective Mutual Fund's

offer document.

The client undertakes to read all the relevant offer documents and terms and conditions of all Schemes of all

Mutual Funds offered through YES BANK, before entering into any transactions through YES BANK.

The Net Asset Values (NAVs) quoted on the Website are for reference only and are subject to change without

notice.

The customer shall ensure that there are sufficient funds in the customer's accounts with YES BANK which have

been designated for this facility. YES BANK shall not be liable for any consequence arising out of YES BANK's

failure to carry out such instructions due to the inadequacy of funds and/or credit facilities, provided always

that if YES BANK, at its sole discretion, decide to carry out the instructions notwithstanding such inadequacy,

the Bank may do so without seeking prior approval from or notice to the customer and the customer shall be

responsible to repay with interest the resulting overdraft, advance or credit thereby created and for all related

charges.

This facility should be not construed as a recommendation, by YES BANK, to the customer to acquire or dispose

of any Units in the Mutual Fund. While certain tools available on the Website may provide general investment

or financial analyses based upon your personalized input, such results are not to be construed as YES BANK

providing investment recommendations or advice. Unless otherwise specified, the customer also shall be

responsible for determining whether any dealings in the Mutual Funds are appropriate or suitable for the

customer.

It is explicitly stated herein that the Mutual Fund schemes offered online, have not been recommended by YES

BANK, nor have been sponsored by YES BANK, or its affiliates or its sponsors.

YES BANK has the absolute discretion to amend or supplement any of the Terms and Conditions at any time.

Any instruction given by the customer to YES BANK for Purchase or Redemption cannot be cancelled after the

Cut Off Time.

The authorization of transaction for Purchase or Redemption will be construed as a binding contract between

the respective Mutual Fund and the customer.

Neither YES BANK, nor any of the Mutual Funds shall be liable for any failure to perform its obligations, to the

extent that such performance has been delayed, hindered or prevented by systems failures, network errors, delay

or loss of data due to the above and in circumstances of acts of God, floods, epidemics, quarantine, riot or civil

commotion and war, or for any reason beyond their control.

YES BANK does not guarantee any returns on investments made in Mutual Fund Scheme(s) by the customer.

The customer agrees and acknowledges that investment in Mutual Funds involves a degree of risk and any

execution of any transaction by the customer under this facility shall mean that the customer has taken into

account such risks.

YES BANK shall take all reasonable efforts to ensure the best provision of services under this facility. However,

YES BANK shall not be liable for failure of the system or for any loss, damage or other costs arising in any way

out of:

System failure including failure of ancillary or associated systems, or fluctuation of power, or other

environmental conditions; or

Accident, transportation, neglect, misuse, errors, frauds of the clients or agents or any third party; or

Any fault in any attachments or associated equipment of the clients; or

Any incidental, special or consequential damages including without limitation of loss of profit.

Neither YES BANK, its employees nor representatives shall be liable for any unauthorized transaction on the

customer's account due to any omission/error on the customer's part or for any indirect, consequential or

incidental loss such as loss of profits, business or income. The customer hereby fully indemnifies YES BANK

and its employees against any action, suit, proceedings, initiated against it or any loss, cost or damage incurred

by it as a result thereof.

In addition to these terms and conditions, the customer shall be bound by the terms and conditions of the

Internet Banking Services of YES BANK as well as the Power of Attorney executed by the customer in favour of

YES BANK.

The Terms and conditions contained herein shall be governed by Indian Laws and courts of Mumbai shall have

the nonexclusive jurisdiction in respect of any dispute or matter arising herein.

In case of inconsistency between any terms contained herein and terms contained in the Internet Banking

Facilities, terms contained herein shall prevail.

FIXED DEPOSIT BOOKING THROUGH PHONE BANKING SERVICE

Terms and conditions governing booking of Fixed Deposits through Phone Banking Service of YES BANK

1. Definitions:

In this document, the following words and phrases have the meanings set opposite them unless the context

indicates otherwise:

1.1 Account(s) refers to the Customer’s Savings Account and/or Current Account and/or Term Deposit Account

/or any other type of account (each an “Account” and collectively “Accounts”, so maintained with YES BANK

which are eligible Account(s) for operations through the use of Phone Banking.

1.2 Customer(s) refers to a customer of YES BANK authorized to use Phone Banking Services under the said

TERMS. However, the definition shall exclude minors and others not capable of entering into contracts as per

the Indian Contract Act, 1872. Persons who subsequently become ineligible to avail the Phone Banking Service

and/or to whom the Bank in future stops the facility of Phone Banking shall also be excluded.

1.3 Debit Card/ATM/ refers to the card issued by YES BANK to its Customers for effecting transactions at

ATMs/EDCs/POS/Internet Payment Gateway/any other mode as intimated by YES BANK from time to time

and shall include E Com Debit Cards.

1.4 Phone Banking/Phone Banking Service refers to YES BANK„s Phone Banking service through which

customers can place a request for booking of Fixed Deposits

1.5 Phone Banking Service Partner refers to the representative who assists the Customer and handles the

Customer’s requests, inquiries, complaints etc. through the Phone Banking Service

1.6 “PIN” (Personal Identification Number) refers to a 4-digit number that is provided by YES BANK for

accessing the ATM service using the associated ATM or Debit Card.

1.7 “T-PIN” (Telephone Personal Identification Number) refers to a 4-digit number quoted or entered by the

Customer for access to the Phone Banking Service. TPIN can be generated upon validation of four digit PIN over

Phone Banking Service.

1.8 TERMS refer to Terms and Conditions for use of Phone Banking as specified in this document

1.9 "Cust Id" (Customer Identification Number) refers to a system generated but random Unique Identification

Number provided to each Customer at the time of opening of the Account.

2. Applicability of TERMs:

2.1 These TERMS form the contract between the Customer and YES BANK. YES BANK shall be entitled at its

sole discretion to accept or reject any application received depending on the Phone Banking Service TERMs.

2.2 By accessing the Phone Banking Service for the first time, the Customer acknowledges and accepts these

TERMS. Notwithstanding anything contained herein, all Terms and Conditions stipulated by YES BANK in

connection with the Account(s) shall continue to apply.

2.3 These TERMS shall be in addition to and not in derogation of the terms and conditions governing any

Account of the Customer and /or any other product/services provided by YES BANK.

3. Type of Service:

The Customer accepts that YES BANK reserves the right to decide the type of services that may be offered on

each Account and may differ for different categories of Customers. The services through Phone Banking shall

be provided in a phased manner at the discretion of YES BANK. The Customer is aware and accepts that YES

BANK reserves the right to revise, suspend or withdraw in whole or in part any of the services provided through

Phone Banking, without any notice, and these shall be binding on the Customer. By using these new services,

the Customer shall be deemed to have accepted the TERMS.

4. Access to Phone Banking Service:

4.1 The Customer is aware and accepts that YES BANK has agreed to provide the Phone Banking Service by

giving instructions through the Interactive Voice Response system and/or through a Phone Banking Service

Partner. Phone Banking Service Partner assisted service timings are subject to change and communicated and

updated on YES BANK‟s website and other acceptable modes of communication

4.2 The Customer is aware and accepts that to avail the Phone Banking Service, the Customer is required to

authenticate himself/herself to the Phone Banking system by successfully Verifying (a) the Customer

Identification Number (CustID) and the Telephone Personal Identification Number (TPIN) or (b) the Debit Card

number and the associated Personal Identification Number (PIN) and/or successful verification as per the

procedures as decided by YES BANK from time to time. The transactions done post the successful validation

shall be binding on the Customer and the relevant records of which will be admissible in the event of any dispute

4.3 The Customer is aware and accepts that YES BANK has no means of verifying the identity of the person

giving the telephone instructions in the name of the Customer and any transaction made will be binding on the

Customer subject to the successful verification as detailed in Clause 4.2.

4.4 The Customer is aware and accepts that the Phone Banking Services will be available to all the account

holders of YES BANK who are eligible to enter into a valid contract as per the Indian Contract Act, 1872, and the

operating instructions as applicable in the account(s) would be applicable to the Phone Banking Services mutatis

mutandis. Minors therefore will not be eligible for availing the said Phone Banking Service.

5. TPIN (Telephone Personal Identification Number):

5.1 The Customer is aware that he/she can generate a 4-digit TPIN through Phone Banking after the necessary

authentication procedures are carried out. The Customer agrees that he/she will maintain secrecy of the TPIN

and ensure that the same is kept confidential. The TPIN may subsequently, be changed by the Customer, at

his/her own risk, by using the Phone Banking IVR. The Customer will not let any unauthorized person including

any employee or representative of YES BANK, voluntarily, accidentally or by mistake, have access to the TPIN.

If the Customer forgets / loses / misplaces the TPIN or the TPIN ceases to remain secret, the Customer

undertakes to inform YES BANK immediately.

5.2 The Customer is aware and accepts that he/she may request for the issue of a new TPIN through Phone

Banking or have the TPIN re-generated online through Phone Banking, as per the required process. A new TPIN

will be issued to the Customer after the necessary authentication procedures are carried out. The Customer is

aware and accepts that issuance of a new TPIN shall not be construed as the commencement of a new contract.

6. PIN (Personal Identification Number):

The security of the PIN is very important. If the Customer fails to observe these security requirements, he/she

may incur liability for unauthorized use. Any instructions given by means of the PIN, whether in conjunction or

independently may be deemed to be instructions given by the Customer, and YES BANK shall be entitled to

assume that those instructions are given by the Customer. The Customer shall ensure that he/she does not reveal

his/her PIN to anyone and takes all precautions to prevent anyone else from having any kind of access to the

PIN. It is recommended that the Customer memorizes his/her PIN and then destroys any record of it.

7. Unauthorized Access:

The Customer shall take all necessary precautions to prevent unauthorized and illegal use of the service and

unauthorized access to the Accounts provided by Phone Banking Service.

8. Financial Transactions:

The Customer understands that the facility of financial transactions will be provided in accordance with the

procedures as decided by YES BANK from time to time and subject to successful verification of the Customer’s

bonafide‟. The Customer understands that YES BANK will endeavor to effect such transactions received

through Phone Banking Service subject to sufficient balance available in the Customer’s Bank Account.

9. Limits:

The Customer is aware and accepts that YES BANK may from time to time impose maximum and minimum

limits on Financial Transactions given to the Customer hereunder. The Customer acknowledges and accepts and

agrees that the same is to reduce the risks on him/her. For instance, YES BANK may impose transaction

restrictions within particular periods or amount restrictions within a particular period or even each transaction

limits. The Customer understands and agrees that he/she shall be bound by such limits.

10. Maintenance of Sufficient Balance:

The Customer shall ensure that there are sufficient funds (or prearranged credit facilities) in YES BANK Account

for operations through Phone Banking and YES BANK shall not be liable for any consequences arising out of

YES BANK‟s failure to carry out the instructions due to inadequacy of funds and/or credit facilities provided

always that YES BANK shall at its sole discretion, be entitled to carry out the instructions notwithstanding such

inadequacy without seeking the prior approval from or notice to the Customer and the Customer shall be

responsible to repay with interest the resulting overdraft, advance or credit thereby created and for all related

to costs and charges.

11. Authority to YES BANK:

11.1 The Customer understands that all the records of YES BANK generated by the transactions arising out of

the use of the Phone Banking Service, including the time the transaction recorded shall be conclusive proof of

the genuineness and accuracy of the transaction, and admissible evidence in case of any dispute. The authority

to tape or record the transaction over telephone is hereby expressly granted by the Customer to YES BANK.

11.2 YES BANK shall endeavor to carry out the instructions promptly however shall not be responsible for any

delay in carrying on the instructions due to any reason whatsoever, including due to failure of operational

systems or any requirement of law.

12. Charges:

The Customer hereby irrevocably and unconditionally authorizes YES BANK to recover all charges related to

Phone Banking Service as determined by YES BANK from time to time by debiting one of the Accounts of the

Customer. Failure to do so shall result in interest payable at the rate specified at that point in time by YES BANK.

The Phone Banking Service shall be withdrawn if any charges remain unpaid, without any notice to the

Customer and/or without YES BANK incurring any liability or responsibility for such withdrawal.

13. Changes in Terms & Conditions:

The Customer understands and accepts YES BANK has the absolute discretion to amend or supplement any of

the TERMS at any time without giving any notice. Changed Terms and Conditions for the new services

introduced shall be communicated to the Customer on the Bank’s website and by other acceptable modes of

communication. By using the services, the Customer shall be deemed to have accepted the changed Terms and

Conditions.

14. Notices:

The Customer understands that Notices under these TERMS may be given by YES BANK and the Customer in

writing by delivering them by hand or by sending them by post to the last address given by the Customer and

in the case of YES BANK to its Corporate Office address as set out herein above. In addition, YES BANK may

also publish notices of general nature, which are applicable to all Customer(s) of Phone Banking in a newspaper

or on its website. Such notices will have the same effect as a notice served individually to the Customer. The

Customer understands and accepts that Notice and instructions will be deemed served 30 days after posting or

upon receipt in the case of hand delivery, cable, telex or facsimile.

15. Accuracy of Information and Disclosure:

15.1 The Customer is responsible for the correctness of information supplied to YES BANK for use of the Phone

Banking Service. YES BANK accepts no liability for the consequences arising out of erroneous information

supplied by the Customer.

15.2 If the Customer notices an error in the information supplied to YES BANK either in the application form or

any other communication, he shall immediately advice YES BANK and YES BANK will endeavor to correct the

error wherever possible on a „‟reasonable efforts” basis.

15.3 The Customer agrees that YES BANK may hold and process the personal information provided by the

Customer and all other information concerning the Customer’s Accounts on computer or otherwise in

connection with the Phone Banking Service as well as for analysis, credit scoring and marketing.

15.4 The Customer further agrees, that YES BANK may disclose, in strict confidence, to other institutions, such

information as may be reasonably necessary for reasons inclusive of but not limited to participation in any

telecommunication or electronic clearing network, in compliance with legal directive, for credit rating by

recognized credit scoring agencies, for fraud prevention purposes. Any person with whom the Bank contracts

or proposes to contract with regard to the sale or transfer or sharing of any of its rights, obligations or risks under

the TERMS; any person (including any agent, contractor or third party service provider) with whom the Bank

contracts or proposes to contract with regard to the provision of Phone Banking Services in respect of the

Customer’s Account(s) or Phone Banking Services (as the case may be) or in connection with the operation of

the Bank's business; any person employed with, or engaged as an agent by, the Bank or its head office or

affiliates, including any relationship officers for the purposes of or in connection with interactions with the

Customer or providing Phone Banking Services to the Customer or processing transactions pertaining to the

Customer’s Accounts or Phone Banking ; and to enable the Bank to centralize or outsource its data processing

and other administrative operations to the Bank’s head office, its affiliates or third parties engaged by the Bank

for any such services/operations.

15.5 The Customer agrees and consents that the Bank shall be entitled, in connection with the Customer’s

application for any Account, Phone Banking Services provided by the Bank, or during the course of Customer’s

relationship with the Bank, to obtain and procure information pertaining to the Customer or any of Customer’s

Accounts, legal or financial position from whatever sources available to the Bank.

16. Applicability to Future Accounts:

The Customer agrees that if he/she opens further Accounts with/subscribes to any of the products/services of

YES BANK, and YES BANK extends the Phone Banking Service to such Accounts or products or services and

the customer opts for use thereof, then these TERMS shall automatically apply to such further use of the Phone

Banking Services by the customer.

17. Indemnity:

The Customer agrees that in consideration of YES BANK providing the Customer the said Phone Banking

Service, the Customer shall indemnify and hold YES BANK including its officers, employees and agents,

indemnified against all losses and expenses on full indemnity basis which YES BANK may incur, sustain, suffer

or is likely to suffer in connection with YES BANK’s execution of the Customer’s instructions and against all

actions, claims, demands, proceedings, losses, damages, costs, charges and expenses as a consequence or by

reason of providing Phone Banking Service by YES BANK through Phone Banking or for any action taken or

omitted to be taken by YES BANK its officers, employees or agents, on the instructions of the Customer. The

Customer will pay YES BANK such amount as may be determined to be sufficient to indemnify YES BANK

against any such loss or expense even though they may not have arisen or are contingent in nature.

18. Governing Law:

18.1 These TERMS and/or the operations in the Accounts of the Customer maintained by YES BANK and/or

the use of the services provided through Phone Banking shall be governed by the laws of Republic of India and

no other nation. The Customer and YES BANK agree to submit to the exclusive jurisdiction of the courts located

in Mumbai, India as regards any claims or matters arising under these terms and conditions.

18.2 The Customer understands that YES BANK accepts no liability whatsoever, direct or indirect, for non-

compliance with the laws of any country other than the Republic of India.

18.3 The Customer further accepts that the mere fact the Phone Banking Service can be accessed by the Customer

in a country other than India shall not be interpreted to imply the laws of the said country govern these TERMS

and/ or operations in the Customers’ Accounts and/or the use of Phone Banking.

19. General:

19.1 The Customer is aware and accepts that the Phone Banking Service would operate during timings specified

by YES BANK from time to time and transactions would be carried out on the same day or on the next working

day depending upon the time of logging of the transaction and accepting of requests.

19.2 The Customer agrees that YES BANK may sub-contract and employ agents to carry out any of its obligations

under this contract. YES BANK may transfer or assign its rights and obligations under this contract to any other

entity

19.3 YES BANK may, at its sole discretion and in accordance with the rules, regulations, guidelines etc. that may

be framed by the Reserve Bank of India from time to time; utilize the services of external service provider/s or

agent/s and on such terms as required or necessary, in relation to its products/ services.

20. Fixed Deposits Booked via Phone Banking:

For fixed Deposits booked through Phone Banking the fixed deposit will booked only in the name of the existing

individual savings bank account holder/s of YES BANK where the mode of operation of the said savings bank

account is “single” or “either or survivor” or “anyone or survivor”

Nomination as in Savings Account shall be replicated for the Fixed Deposit. For any other nomination the same

will have to be done at the branch as per the normal procedure.

GENERAL TERMS & CONDITIONS FOR E-STATEMENTS This document lays out the Terms and Conditions (“Terms”) which shall be applicable to E-statement facility

provided by YES BANK (“Bank”).

1. The E- statement is default facility provided to the primary account holder(s). The customer needs to request

explicitly for physical statement, if required.

2. On agreeing to subscribe through the E -statement, Account Holder(s) agree to be bound by all the Terms and

Conditions that may be specified by the Bank from time to time.

3. On registration for Email Statements (E-statement), physical statements will not be provided as a matter of

course but at the sole discretion of YES BANK to such class of customers and for such periodicity as determined

by YES BANK from time to time.

4. The Account Holder(s) hereby authorize YES BANK to send all or any reports, communications or information

to us via e-mail or SMS Alert services by using the email list/mobile number provided by me/us. The Account

Holder(s) understand that Internet/SMS is not encrypted and is not a secure means of transmission which

involves the risks of possible unauthorized alteration of data and / or unauthorized usage thereof for whatever

purposes. The Account Holder(s) acknowledge and accept that such an unsecured transmission method involves

the risks of possible unauthorized alteration of data and / or unauthorized usage thereof for whatever purposes.

Accordingly, the Account Holder(s) agree to exempt the Bank from any and all responsibility of such misuse

and receipt of information, and hold the Bank harmless for any costs or losses the Account Holder(s) may incur

due to any errors, delays or problems in transmission or otherwise caused by using the internet/SMS as a means

of transmission. The Account Holder(s) further agree that the Bank shall not be liable or responsible for any

breach of secrecy caused as a result of the E- Statements being sent to the email address or by SMS of the Account

Holder(s) registered with the Bank. Further, the Account Holder(s)do hereby undertake to indemnify YES

BANK for all losses, damages, costs, expenses (including reasonable legal expenses), incurred or suffered by

YES BANK and against any actions, suits, claims or proceedings that are or may be initiated against YES BANK

by YES BANK’S agreeing to send any reports, information or communication or arising from your sending such

reports, information or communication to me/us by email or SMS Alert services.

5. YES BANK is not liable to verify the authenticity of the email id(s)/Mobile number of the Account Holder(s)

registered with the Bank and the obligation to issue the E- statement/SMS shall be fulfilled once the E

statement/SMS is send to the registered email id(s)/Mobile number of the Account Holder(s) notwithstanding

the fact that transmission is returned or bounced for whatever reasons.

6. The Account Holder (s) is aware of that email/electronic transmissions/SMS may not be received properly

and may be read or be known to any unauthorized persons considering that the same is transmitted through

third party service providers. Accordingly the Account Holder(s) agree not to hold the Bank liable if any problem

arises with the Account holder(s) computer network/Mobile network as result of receiving Statements from the

Bank.

7. In case of Account held jointly by Account Holder(s), the Joint Account Holders agrees that the obligation to

send the E- statement shall be fulfilled by sending the same to the email id registered with the Bank and the

Account Holders shall not hold the Bank liable for receiving the E- statement to the designated email address of

one of the Account Holder(s).

8. The Account Holder(s) shall at all times be responsible for updating the contact/email id details with the Bank

from time to time so as to receive this service uninterruptedly.

9. The Account Holder confirms that the contact details furnished with the Bank is true and indemnifies the

Bank against all claims/proceedings arising out of the Bank sending E- statements to the contact details or any

other communications made with the contact details provided.

10. Account Holder shall not hold YES BANK responsible if they do not receive E-Statements due to incorrect

Email address and technical reasons beyond the control of the Bank.

11. The facility contemplated hereunder is provided at the sole discretion of the Bank and the same is liable to

be discontinued/altered/modified by the Bank.

12. By using this facility, the Account Holder confirms to have read and understood the Terms & Conditions

pertaining to usage of this Channel Facility.

13. YES BANK shall have the absolute discretion to amend or supplement any of the Terms, and features of the

E- statement facility including imposing fees/ charges for availing this facility. YES BANK shall

notify/communicate the amended Terms by hosting the same on the Website or in any other manner as decided

by YES BANK. The Account Holder(s) shall be responsible for regularly reviewing the Terms including

amendments thereto and shall be deemed to have accepted the amended Terms by continuing to receive the E-

statements.

14. YES BANK may provide the Account holder(s) with E- statements more often than is normally available at

a charge. This charge will be indicated in the Schedule of Fees/Charges made available by YES BANK.

15. The Account holder(s) will inform YES BANK in writing within 15 days, if any irregularities or discrepancies

exist in the details mentioned in the E- statement failing which the same shall be treated as accepted by the

Account Holder(s).

16. The Account Holder(s) agrees and confirms that YES BANK shall not be liable if the transmission of E-

statements could not be completed or for any failure on part of YES BANK to perform any of its obligations

under these Terms if performance is prevented, hindered or delayed by a Force Majeure event (defined below)

and in such case its obligations shall be suspended for so long as the Force Majeure event continues. "Force

Majeure Event" means any event due to any cause beyond the reasonable control of the YES BANK, including

without limitations, unavailability of any communication systems, breach, or virus in the processes or payment

or delivery mechanism, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action

of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer

data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting

affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or

power shut down, faults or failures in telecommunication etc.

17. The Account Holder(s) agree(s) and confirms that all claims, matters and disputes are subject to the

jurisdiction of the competent courts in Mumbai and irrevocably submit themselves to the jurisdiction of that

court or tribunal. These Terms shall be governed by the laws of the Republic of India. YES BANK may, however,

in its absolute discretion, commence any legal action or proceedings arising out of the Terms in any other court,

tribunal or other appropriate forum, and the Account Holder(s) hereby consents to that jurisdiction. Any

provision of the Terms that is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be

ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of

the Terms or affect such provision in any other jurisdiction.

Terms and Conditions for Overdraft against Fixed Deposits

1. Definitions: Unless otherwise defined, all capitalized terms shall have the meaning as set forth hereinafter:

a. “Account” shall mean the current or savings account maintained by the Borrower with the Bank, in which the

Overdraft Limit is granted;

b. “Application” shall mean the request submitted by the Borrower and/or the Depositor to the Bank for grant

of the Facility, either in physical form, through digital channels or in such other form/ mode as permitted by

the Bank;

c. “Bank” shall mean YES Bank Limited, a company incorporated under the Companies Act, 1956 and a banking

company under Section 5(c) of the Banking Regulation Act, 1949;

d. “Borrower” shall mean the person as mentioned in the Application and shall unless repugnant to the context

or mean thereof, deem to include in case of individual, legal heirs, executors, administrators, in case of HUF,

Karta and any or each of the members of the HUF and the survivor(s) of them, in case of partnership firm,

partners for the time being in the partnership firm and the survivor or survivors of them, in case of trust, trustees

of the trust and in case of any other entities, their successors and permitted assigns;

e. "Business Day" for the purposes of the Transaction Documents, means a day on which the relevant office of

the Bank or such other office as may be notified by the Bank to the Borrower(s), is open for normal banking

transactions, other than a Sunday or a public holiday as defined under Section 25 of the Negotiable Instruments

Act, 1881 or a day on which banking institutions or trust companies are authorized or obligated by law to remain

closed for carrying our banking business in India.

f. “Depositor” shall mean the persons as mentioned in the Application and may include the Borrower and shall

unless repugnant to the context or mean thereof, deem to include in case of individual, legal heirs, executors,

administrators, in case of HUF, Karta and any or each of the members of the HUF and the survivor(s) of them,

in case of partnership firm, partners for the time being in the partnership firm and the survivor or survivors of

them, in case of trust, trustees of the trust and in case of any other entities, their successors and permitted assigns;

g. “Drawing Power” shall mean such percentage of Overdraft Limit as specified by the Bank from time to time,

upto which the Borrower can avail the Facility

h. “Facility” shall mean the Overdraft Limit granted by the Bank to the Borrower against the Fixed Deposit

provided by the Depositor;

i. “Fixed Deposit” shall mean any and all deposits maintained by the Depositor with the Bank, including but not

limited to fixed deposit held in FCNR/NRE/NRO accounts and charged in favour of the Bank as security for

the Facility, as more particularly mentioned in the Schedule to the Application or maintained at any time in

future;

j. “Overdraft Limit” shall mean the limit as sanctioned by the Bank and upto which the Account can be

overdrawn by the Borrower;

k. “Sweep-in Fixed Deposit” shall mean deposits in respect of which the Borrower and/or Depositor has availed

Sweep-in facility of the Bank;

l. “Terms” shall mean the terms and conditions as contained herein; and

m. “Transaction Documents” shall mean the Application, Terms , Demand Promissory Note (DPN), Letter of

Continuity for DPN, and/or any other document executed by the Borrower and the Bank;

2. The Terms apply to and regulate the provision of the Facility granted / to be granted by the Bank to the

Borrower against Fixed Deposit held by the Depositor pursuant to an Application made in this behalf, which

may be accepted or rejected by the Bank, at its sole discretion.

3. The Borrower(s) and the Depositor shall be deemed to have unconditionally agreed to and accepted the Terms

and its applicability to the Facility by signing the Application. The Terms will be in addition to and not in

derogation of the terms and conditions specified in the Application and the other Transaction Documents.

4. (a) The Bank shall grant the Facility by way of an Overdraft Limit in the Account of the Borrower

maintained/to be maintained with the Bank. (b) The Borrower and/or Depositor recognize that the Overdraft

Limit may increase or decrease depending upon the principal amount of the Fixed Deposit charged to the Bank

or due to any change in the Drawing Power requirements of the Bank or due to any other reason(s) as may be

determined by the Bank at its sole discretion. The Borrower/Depositor agree that sweep in facility shall NOT

be permitted on the Fixed Deposit against which the Facility is availed. Existing sweep-in facility, if any will also

be disabled. Where the Overdraft Facility and Sweep-in Fixed Deposit that are not security for the overdraft

Facility are linked to the same Account(s), in case of any short fall of funds in the Account, the Sweep-in Fixed

Deposit shall be first activated and utilized prior to utilization of the Overdraft Limit under the Facility.

5. (a) The Borrower and/or Depositor shall pay to the Bank interest at such rate or rates as may be determined

by the Bank and mentioned in the Application; (b) Interest and all other charges shall accrue from day to day

and shall be computed on the basis of 365 days a year and the actual number of days elapsed and/or in terms

of the Bank’s standard practice in force from time to time; (c) If the date in respect of any amounts payable under

the Facility falls on a day which is not a Business Day at the place where the payment is to be made, the

immediately preceding business day shall be the date for such payment; and (d) If the balance in Account is in

excess of the prescribed Overdraft Limit or for any reason the Bank is prevented from liquidating the Fixed

Deposit or any part thereof, the Borrower and/or Depositor recognizes and agrees that the Bank shall be entitled

to charge interest at rates over and above/in addition to the applicable rate of interest by way of overdue interest

or such other name as may be given by the Bank and the parties agree that such higher/additional rates shall be

in the nature of damages and not penalty. Notwithstanding anything stated above, the Bank reserves the

absolute right to increase and/or decrease the applicable rate of interest and the Borrower and/or Depositor

agrees to be bound by such change.

6. The Overdraft Facility is initially granted for a period of twelve (12) months, from the last day of month in

which the Facility is sanctioned by the Bank. In case the Borrower does not expressly request in writing for

termination of the Facility on expiry of the initial term, the Bank may, without providing any intimation to the

Borrower (which intimation is waived by the Borrower), solely at its discretion, continue to renew the Facility

for further term of twelve (12) months or such other period as deemed appropriate by the Bank and the Borrower

agrees for such renewal of the Facility. The Borrower/Depositor agrees that, premature withdrawal of the fixed

deposit will not be permitted where Facility is availed against the said Fixed deposits. Notwithstanding the

foregoing, the Bank at its sole discretion is fully authorized to liquidate the Fixed Deposit without any cause,

liability or notice either to the Borrower and/or Depositor and at any time, the Bank may so decide and adjust

the same towards outstanding under the Facility or any other facility granted by the Bank to the Borrower/

Depositor or its subsidiaries, group companies or affiliates.

7. Notwithstanding anything contained herein above, the amount outstanding under the Facility including

interest and other charges thereon is payable on demand by the Bank. Without prejudice to the liability of the

Borrower and/or Depositor to pay the outstanding amount forthwith on demand by the Bank, the Bank shall

be entitled to adjust the amount outstanding under the Facility or any part thereof against the Fixed Deposit

charged to the Bank, and accrued interest thereon, without any prior notice or formal demand to/on the

Borrower and/or Depositor. In such an event the parties expressly agree that the Bank shall not be responsible

for any loss arising to the Borrower for any reason whatsoever including but not limited to due to pre-mature

liquidation of Fixed Deposit with or without any prior notice.

8. (a) As security for the Facility, the Borrower shall from time to time arrange Fixed Deposit(s), of requisite

amount as may be required by the Bank, to be charged to the Bank; (b) It is further agreed that the Bank shall be

fully entitled to first liquidate the Fixed Deposit and subsequently proceed against the Borrower and/or

Depositor; and (c) It is expressly agreed between the parties that after adjustment against the amount lying in

the Fixed Deposit, the Borrower and/or Depositor shall, remain liable to the Bank for balance outstanding

amount, if any, under the Facility.

9. The security created hereunder shall not be determined, affected or prejudiced by any change in the

constitution of the Borrower/Depositor or by the death, bankruptcy, insanity, liquidation, winding up,

insolvency, administration or any other disability or incapacity whatsoever and howsoever arising of, or any

circumstance and event whatsoever arising as aforesaid in relation to the Borrower and / or the Depositor.

10. The Depositor warrants that, save to the extent of the rights hereby conferred on the Bank, the Depositor is

the sole, absolute and beneficial owner of the Fixed Deposit(s) free from any mortgage, pledge, charge (whether

fixed or floating), lien or any other form of encumbrance or security interest of any kind whatsoever and

howsoever arising on or over the Fixed Deposit(s) and the Fixed Deposit(s) are not proceeds of any sort of crime.

11. The Borrower and/ or Depositor hereby covenants, undertakes and declares to/with the Bank that: (a) all

rights, powers and remedies hereunder shall apply to all past, present and future obligations of the Borrower

and/or Depositor to the Bank, including those arising under successive transactions, which shall either continue

existing obligations, increase or decrease them, or from time to time create new obligations, after any or all prior

obligations have been satisfied or not; (b) The Borrower does hereby agree that any payment

instrument/instruction that is drawn/made by the Borrower on the Bank, which is in excess of the prevailing

Drawing Power/Overdraft Limit, then the Bank shall be fully entitled to dishonor/disregard such payment

instrument/instruction, without any prior notice or post intimation to the Borrower and the Bank shall not be

liable or responsible for such dishonor or disregard or any consequences thereof; (c) The Borrower shall

reimburse and pay to the Bank all costs, charges and expenses, including stamp duty and legal costs and other

charges and expenses which may be incurred by the Bank in preparation/enforcement of these presents and

with respect to related or incidental documents; (d) A demand in writing shall be deemed to have been duly

given to the Borrower and/or Depositor or to its legal heirs, successors and the like, by sending the same by post

or e-mail at its address on to the record of the Bank and shall be effective notwithstanding any change of its

residence/registered office or death, insolvency or going into liquidation and such demand shall deem to be

received by its or its legal heirs or as the case may be, forty eight (48) hours after the posting thereof or when

sent, if sent by email; (e) The Borrower/Depositor shall submit, produce and furnish all documents/ information

as may be called by the Bank from time to time; and (f) shall not without prior written consent of the Bank,

change its constitution/ composition and/or undertake or permit any merger, de-merger, consolidation,

restructuring, reorganization, dissolution or reconstitution scheme of arrangement or compromise with its

creditors or shareholders (g) utilise the Facility only for business purposes or personal use and not for any other

purpose whatsoever including for any speculative, improper/illegal or unlawful purposes and provide to the

Bank the end use certificate in relation thereto within 7 (seven) days of each/ the last utilization date and/or as

and when required by the Bank, from its statutory auditor/ chartered account as agreeable to the Bank; (h)

submit to the Bank copies of quarterly/half yearly/ annual audited financial statements including balance-sheet

and profit and loss account; (i) promptly inform the Bank of any material legal proceedings, which have any

effect on the Facility/Fixed Deposit, within a period of two Business Days upon the same being instituted; (j)

file all relevant tax returns and pay all its taxes/duties promptly when due and promptly notify the Bank of any

tax proceeding initiated against the Borrower/Depositor; (k) do everything necessary in the judgment of the

Bank to create, perfect and maintain the security over the Fixed Deposit, in full force and effect at all times

(including the priority thereof) and to preserve and protect its rights and title, and the rights and title of the Bank

over the Fixed Deposit.

12. The Borrower and/or Depositor(s) jointly and severally, hereby covenant, undertake and declare to/with

the Bank that (a) in consideration of the Bank allowing the Facility in accordance with clauses mentioned above

to the Borrower, the Depositor hereby deposit and charge to the Bank, the Fixed Deposit including interest and

renewals thereon/thereof, as security for the due and prompt repayment on demand for the total amount now

or anytime in future being due to the Bank under the Facility and interest and all charges and expenses thereon

including expenses that may be incurred in enforcing the rights of the Bank in recovering its legitimate dues; (b)

the charge as created in terms of this clause, shall be without prejudice to the right of the Bank to hold, as security

and/or adjust the amount lying in the Fixed Deposit, for any of other indebtedness of the Borrower/ Depositor

to the Bank; (c) The Depositor shall not further charge or encumber the Fixed Deposit (neither the principal

amount nor the interest thereon) in any manner whatsoever without the prior written consent of the Bank; (d)

notwithstanding anything contained in the Terms, the Bank shall be entitled to liquidate, with or without any

notice or demand to/on the Borrower/Depositor and/or even if the debit balance in the Account is less than the

Drawing Power requirement, any or all of the Fixed Deposit which is charged or that may hereafter be charged

in favor of the Bank, irrespective of in whose name the same is/are standing and the date of maturity, at the sole

discretion and decision of the Bank and to adjust the same against the amount outstanding under the Facility. A

genuine apprehension on the part of the Bank that the Fixed Deposit may not be available for recovery of the

Borrowers obligation shall be sufficient ground for liquidating the Fixed Deposit. The said decision of the Bank

shall be binding on the Borrower and Depositor absolutely; (e) that the Bank may at its sole discretion liquidate

the Fixed Deposits so as to clear the same on a Last In First Out ("LIFO") basis i.e. the Fixed Deposit linked to the

Facility last shall be liquidated first; (f) the charge hereby created shall continue till such time the same is not

discharged by the Bank in writing; and (g) without any requirement for the Bank to send any notice, the

Depositor expressly authorize the Bank (i) to break/encash/liquidate, any or all of the Fixed Deposit(s) even

before the maturity date of such Fixed Deposit and adjust the amount thereof (including the interest thereon)

against the amount outstanding under the Facility and/or in the Account and/or against any other indebtedness

of the Borrower/ Depositor or any of its relatives, firms, subsidiaries, group companies or affiliates and hereby

agree and undertake to hold the Bank harmless against any loss arising thereof including loss of interest on

premature liquidation; and (ii) to renew without any further act, deed or thing from the Depositor any or all of

the Fixed Deposit with interest thereon for such period as may be decided by the Bank, at its absolute discretion.

13. The Borrower and/or Depositor shall submit to the Bank, Legal Entity Identifier (LEI) certificate as mandated

by RBI. The Borrower and/or Depositor further undertakes to keep such LEI certificate valid and subsisting at

all times, during the currency of the Facility and also undertakes to submit the renewed certified true copy of

the LEI certificate(s) from time to time, to the satisfaction of the Bank.

14. Except to the extent disclosed to the Bank (i) No director of the Bank is a director, manager, managing agent,

employee or guarantor of the Borrower, or of a subsidiary of the Borrower, or of the holding company of the

Borrower, or holds substantial interest, in the Borrower or a subsidiary or the holding company of the Borrower

and no directors of any other bank holds substantial interest or is interested as director or as a guarantor of the

Borrower; (ii) No relative (as specified by RBI) of a Chairman / Managing Director or director of banking

company (including the Bank) or a relative of senior officer (as specified by RBI) of the Bank, holds substantial

interest or is interested as a director or as guarantor of Borrower. The Borrower hereby confirms that the

Borrower/any partners/directors of the Borrower is not a director or specified near relation of a director of the

Bank and/or any other banking company nor they are the specified near relation of senior officers of the Bank.

15. (a) Neither the Borrower and/or Depositor, nor any person acting on its behalf, has been engaged in (i)

corrupt practices, fraudulent practices, collusive practices or coercive practices, (ii) money laundering or acted

in breach of any applicable Laws relating to money laundering; or (iii) the financing of terrorism. (b) The

Borrower and/or Depositor has not been named in any list of defaulters circulated by the RBI, CIBIL, Export

Credit Guarantee Corporation (ECGC) or any banking company and its name does not appear in any caution

list of any nature published by the RBI or any similar regulatory or Government Authority. (c) That neither the

Borrower and/or the Depositor nor any other person benefiting in any capacity in connection with or from this

Facility and/or any instruments and/or payments thereunder is a Specially Designated National (SDN) and/or

otherwise sanctioned, under the sanctions promulgated/issued by the United States of America (including its

Office of Foreign Assets Control's (OFAC)), India (by RBI or any other regulatory authority), United Nations,

European Union, the jurisdiction of the facility office and/or any other country from time to time. (d) that the

Borrower and/or Depositor confirms that none of the Borrower/Depositor or their director / partner / member

/ trustee, etc. as the case may be or has been named in any list of defaulters circulated by the RBI, CIBIL, ECGC

or any banking company; or appears in any caution list of any nature published by the RBI or any similar

regulatory or government authority or declared to be a willful defaulter /non cooperative borrower by the RBI

or similar regulatory authority and in the event such person is found to be a defaulter, the Borrower and/or

Depositor shall take immediate and effective steps for removal of such person.

16. During the subsistence of the Facility, if the Borrower changes his status to a non-resident, the Bank may at

its sole discretion allow continuance of the Facility or suspend/cancel the Facility after appropriating the Fixed

Deposit and/or adjusting the proceeds thereof, against the Facility.

17. The Borrower and the Depositor hereby represents and warrants that they have the necessary approvals or

consents to avail the Facility and that the Application (read with the Terms) so executed constitutes their valid,

binding and enforceable obligations. The Depositor further warrants that it has the necessary authority to

provide the Fixed Deposits as security for the Facility availed by the Borrower and the charge created over the

Fixed Deposit will not violate its constitutional documents or any other agreements entered into with third

parties. The Borrower and the Depositor further represents and warrants that there are no litigation, arbitration,

administrative or other proceedings are pending or threatened against the Borrower and/or Depositor or their

assets, which, if adversely determined, might have a material adverse effect on their ability to avail the Facility

or perform its obligations under the Terms.

18. The Borrower and the Depositor shall indemnify the Bank and each of their respective officers, directors,

employees, representatives, attorneys and agents from and hold each of them harmless against any and all

liabilities, obligations, losses, damages, penalties, claims, actions, judgments, suits, stamp duty, taxes and other

costs, expenses and disbursements incurred by any of them as a result of, or arising out of, or in any way related

to, or by reason of, litigation or other proceeding related to the entering into and/or performance of any

transaction document or the disbursement of, or use of the proceeds of, the Facility or the implementation or

consummation of any transactions contemplated herein or in any Transaction Documents.

19. Notwithstanding anything contained in these Terms (a) The Bank may at any time, at its sole discretion and

upon written notice, mailed or delivered to the Borrower terminate/cancel the Facility; (b) Upon expiry of forty-

eight (48) hours from the date of mailing of such notice all debits, liabilities and any other obligations of the

Borrower to the Bank including interest and other charges shall become forthwith due and payable, and the

Bank shall be fully entitled to liquidate any or all Fixed Deposit, and adjust the same against the amounts payable

by the Borrower to the Bank; (c) In such an event the Bank shall have the absolute right to dishonor any cheque(s)

received consequent to the expiry of forty-eight (48) hours from the date of mailing of notice mentioned in the

foregoing and the Bank shall not be liable for any consequences arising thereof from such a dishonor affecting

any third party of the Borrower.

20. The occurrence of any one or more of the following events shall constitute an Event of Default: (a) failure by

the Borrower/Depositor to pay any monies when due; (b) breach of any undertakings or covenants contained

in the Transaction Document or any representation, warranty or statement made in or in connection with the

Transaction Documents is/becomes incorrect; (c) default by the Borrower/Depositor in the payment of any

amounts due (whether by scheduled maturity, required prepayment or acceleration) under any agreement or

contract to any of its/ their creditors; (d) an attachment or restraint has been levied or likely to be levied on the

assets of the Borrower/Depositor; (e) occurrence of an event, which in the reasonable opinion of the Bank will

have, is prejudicial to, imperils, or has the effect of depreciating/jeopardizing the Bank’s security over the Fixed

Deposit in any manner whatsoever; (f) If the Borrower/Depositor or any creditor of the Borrower/ Depositor

files an application to commence a insolvency proceedings/resolution process under applicable law; (g) it is or

it becomes unlawful for the Borrower/Depositor or the Bank to perform any of their respective obligations under

any Transaction Document; (h) death of Borrower or Depositor where Borrower or Depositor is an individual

or proprietor in sole proprietorship concern or (h) any material adverse change, in the sole opinion of the Bank,

takes place in the business, financial or operations of the Borrower/ Depositor or any subsidiaries, group

companies or affiliates. Upon occurrence of an Event of Default, without necessity of any demand or notice to

the Borrower/Depositor (all of which are hereby expressly waived by the Borrower/Depositor) and

notwithstanding anything contained in any Transaction Document, all amount outstanding under the

Transaction Documents shall immediately become due and payable irrespective of any agreed maturity, and the

Bank shall be entitled to set-off the Fixed Deposit without any notice/intimation to the Borrower/Depositor and

take such other action available to the Bank under contract/applicable laws.

21. (a) The rights, powers and remedies given to the Bank by the Terms shall be in addition to all rights, power

and remedies given to the Bank by virtue of any other statue, or rule of law; (b) The Bank may exercise a banker's

lien or right to set-off with respect to any obligation of the Borrower and/or Depositor and shall have a first and

absolute lien on all property and/or the securities or the Borrower and/ or Depositor including but not limited

to Fixed Deposit and amounts thereof in the Bank's possession or custody, whether held for safe-keeping or

otherwise, in any form whatsoever, in any of its branches wherever located; and (c) Any forbearance or failure

or delay by the Bank in exercising any right, power or remedy hereunder shall not preclude the further and

every right and remedy of the Bank shall continue in full force and effect until such right, power or remedy is

specifically waived by any instrument in writing executed by the Bank.

22. The Depositor shall not, at any time, be entitled to withdraw the Fixed Deposit unless and until the said dues

hereunder have been completely and unconditionally repaid, satisfied by the Depositor to the Bank and the

Depositor is/are finally discharged in full by the Bank in respect of the same.

23. (a) In all cases where only one Borrower and/or Depositor has signed the Transaction Documents, all words

use herein in the plural shall be deemed to have been used in the singular and vice-versa, where the context and

construction so require; (b) When the Transaction Documents is signed by more than one Borrower and/or

Depositor, all reference to the Borrower and Depositor shall mean all and each of them and their obligations

shall be joint and several; (c) Notwithstanding anything to the contrary contained herein, all notices to be sent

herein shall be sent to the Borrower and/or Depositor or in case of more than one Borrower and/or Depositor

then to the first named Borrower and/or Depositor and any notice sent as such shall be deemed to be sent to all

the Borrower and/or Depositors; (d) Notwithstanding anything contained to the contrary herein above, the Bank

shall be relieved of all its obligations herein, if the Bank is prevented from discharge of the same as result of

reasons beyond the control of the Bank including but not limited to acts of god, fire, strike, Lockouts, government

policy, court orders, statutory prohibition, riots, public disturbance;

24. All disputes, differences and/or claim arising out of or touching upon this Agreement whether during its

subsistence or thereafter shall be settled by Arbitration in accordance with the provisions of the Arbitration and

Conciliation Act, 1996 or any statutory amendments thereof and shall be referred to a sole arbitrator nominated

by the Bank. The award given by the arbitrator shall be final and binding on all the parties to this agreement.

The venue of the arbitration shall be at Mumbai or such other place as may be determined at the sole discretion

of the Bank. Any award whether interim or final, shall be deemed for all purpose between the parties to be made

at the place of arbitration. The language of the arbitration proceedings shall be in English.

25. For all purposes, including any legal proceedings, a certificate by any Bank's officers as to the amount due to

the Bank by the Borrower/Depositor shall be conclusive evidence thereof against the Borrower/Depositor. In

the event that any of the terms or provisions are or shall become invalid, illegal or unenforceable, the remaining

terms and provisions hereof shall survive unaffected.

26. The Borrower and/or Depositor agrees that in the event of the Borrower committing default in the repayment

of the Facility and/or payment of interest thereon, the Bank shall have an unqualified right to disclose the name

of the Borrower and/or Depositor, its directors, partners, coparceners, trustees, etc. to the Reserve Bank of India

(RBI). The Borrower and/ or Depositor hereby gives its consent to the Bank and/or RBI to publish its/their

name and the names of its directors, partners, coparceners, trustees, etc. as defaulters in such a manner and

through such medium as the Bank/RBI may in their absolute discretion think fit. Further, the Borrower and/or

Depositor hereby agrees and confirms that YES Bank shall have the right to disclose and share any information

pertaining to the Borrower including, but not limited to, credit facility/ies, constitution, net worth, shareholding

of the Borrower with: (a) any agent, contractor, third party service provider or professional adviser (wherever

situate) of the Bank; (b) any person to whom the Bank is required to make disclosure under the requirements of

any law, regulation, guidelines (whether SEBI, RBI etc.) or practice.

27. The Borrower and/or Depositor hereby gives specific consent to the Bank for disclosing and submitting the

‘financial information’ as defined under the Insolvency and Bankruptcy Code, 2016 (“Code”) read with the

relevant regulations/ rules framed under the said Code (as amended and in force from time to time and as

specified there under from time to time) with respect of the various credit facilities (whether under these

terms/agreement or otherwise) including the Facility availed from the Bank, from time to time, to any

Information Utility (IU) as defined under the Code and hereby specifically agree to promptly authenticate the

‘financial information’ submitted by the Bank, as and when requested by the concerned IU.

28. Notwithstanding anything to the contrary contained in any Transaction Document, the Borrower and/or

Depositor hereby requests and authorizes the Bank to act and rely on any instructions or communications for

the purpose of the Facility which may from time to time be or purport to be given by facsimile, email or any

other form of electronic communication by the Borrower and/ or Depositor (details of facsimile, email as

mentioned in the Application). The Borrower and the Depositor acknowledges that (a) sending information by

facsimile, email or any other form of electronic communication is not a secure means of sending information; (b)

the Borrower and the Depositor are aware of the risks involved in sending instruction/communication by fax

or email or any other form of electronic communication, including the risk that such

instructions/communication may be fraudulently or mistakenly written, altered or sent & not be received in

whole or in part by the intended recipient; and (c) the request to the Bank to accept and act on

instructions/communication is for the Borrower and the Depositor convenience and benefit only. The Borrower

and the Depositor hereby agrees that all such risks shall be fully borne by the Borrower and Depositor. The

Borrower and Depositor assumes full responsibility for the same, and the Bank shall not be liable for any losses

or damages arising upon the Bank acting, or the Bank’s failure to act, wholly or in part in accordance with

facsimile instructions. The Borrower and the Depositor shall indemnify the Bank and keep the Bank indemnified

from and against all claims either by the Borrower and the Depositor or any other, actions, demands, liabilities,

costs, charges, damages, losses, expenses and consequences of whatever nature (including legal fees on a full

indemnity basis) which may be brought or preferred against the Bank or that the parties may suffer, incur or

sustain by reason of or on account of the Bank having so acted whether wrongly or mistakenly or not, or of the

Bank failing to act wholly or in part in accordance with the facsimile or electronic instructions.

Additional terms and conditions for Facility against FCNR (B)/NRE/NRO For overdraft facility against FCNR/NRE/NRO, the following terms and conditions shall additionally apply

1. The Borrower and the Depositor irrevocably and unconditionally agree and undertake to comply with all

applicable regulations issued by the RBI including regulations issued pursuant to the Foreign Exchange

Management Act, 1999 and Foreign Exchange Dealers Association of India guidelines and all other regulations

/guidelines as may be applicable from time to time.

2. In case the Facility is against Fixed Deposit held by Non-residents/persons of Indian origin, the

Borrower/Depositor, hereby declares, warrants, covenants and confirms that (a) The Borrower agrees to keep

the Bank informed about any change in his residential status immediately on such change; (b) The Borrower

acknowledges that the Facility shall be utilized only for his/her bonafide personal or business purposes and

shall not be used for (i) to carry on agricultural/plantation/real estate business; or (ii) for trade in transferable

development rights; or (iii) to act as Nidhi or Chit fund company or (iv) for construction of farm houses, real

estate (however, real estate would not include development of townships, construction of residential/

commercial premises, roads or bridges); (c) The Facility shall not be used for investment or relending in any

manner whatsoever and cannot be repatriated abroad; (d) Where Facility is sanctioned to a Borrower against the

security of Depositor, Depositor confirms that there is no direct or indirect foreign exchange consideration

received by the Depositor; and (e) The Facility can be repaid by either adjusting the Fixed Deposit or through

inward remittance from outside India through Banking channels or out of the balances held in the NRO account

of the Borrower.

3. The Borrower understands that in case the Facility is provided against security of FCNR (B) Fixed Deposit

and forward contract has not been booked by the Depositor with the Bank against the said FCNR Deposit, then

the Overdraft Limit may get changed based on the foreign exchange conversion rate for the respective currency

of FCNR (B) Fixed Deposit. In the event of any shortfall, reduction or adverse change in the value of the FCNR(B)

Fixed Deposit due to currency fluctuations and the Facility utilization goes beyond a threshold as decided by

the Bank, the Borrower shall forthwith repay to the Bank such amount of the Facility as may be determined by

the Bank at its sole discretion. Any failure on part of the Borrower to repay the Facility as per foregoing on

demand shall be an Event of Default hereunder and the Bank shall be entitled to recall the Facility and the

Borrower/Depositor hereby authorizes the Bank to close the FCNR (B) fixed deposit and set off against the

outstanding under the Facility.

4. The exchange rate for all foreign currency will be decided by the Bank, as per the prevalent card rates on the

day of such transaction for conversion of Indian Rupee in respect of the foreign currency in question, as

ascertained by the RBI from time to time in this regard and the same will be binding on the Borrower/Depositor

and shall not be disputed or objected under any circumstances, unless there is a manifest error while calculating

the amounts in Rupees.

5. At maturity of the FCNR (B) Fixed Deposit & corresponding forward (booked under Premium Rupee Plan (“PRP”)) (if any), the FCNR (B) Fixed Deposit will get auto-renewed if the FCNR(B) Fixed Deposit is lien marked in favor of the Bank for the Facility, however the contract booked under PRP will become due on maturity date of FCNR (B) Fixed Deposit. In this situation, Bank shall be authorized to exercise its rights as under:

i) If there are no outstanding dues under the Facility availed on the part of the Borrower, proceeds of the

Deposit will be credited to the NRE account of the Depositor by utilizing the contract under PRP as may be decided by the Bank and the Facility will be cancelled/closed;

ii) In case there is any outstanding dues on the part of the Borrower, the FCNR maturity funds will be credited to the NRE account of the Depositor only after setting off the Bank’s dues under the Facility.

6. The Borrower/Depositor acknowledge that in case the FCNR Deposit is liquated (prematurely or otherwise) as per terms of the Transaction Documents and the forward contract booked thereon is required to be cancelled, the terms and conditions of the Premium Rupee Plan as agreed by the Depositor shall additionally apply.

LOCKERS - TERMS AND CONDITIONS

1. The Safe Deposit Locker room will remain open as per branch timings on all working days (Monday to

Saturday) except on Sunday and Bank holidays declared under section 25 of the Negotiable Instruments Act,

1881. Notwithstanding the aforesaid, access to safe deposit Locker would be subject to such other guidelines

and rules stipulated by the Bank from time to time.

2. All rentals are payable strictly in advance and the Bank reserves the right of refusing access to the locker in

event of the rental not paid when due whether the same has been demanded or not. Service Tax (as

applicable) will be levied on Locker Rentals charged to customers. An Auto Debit Instruction would be set

up in the account for timely locker rent recovery. Debit Instruction to hit account two times post due date,

on 1st & 14th day. Also, for all cases wherein rent due date in a calendar month, a Debit Instruction will run

on a single date. e.g. for all Lockers where rent is due from 1-31st May, Auto Debit Instruction will run on

31st May.

3. The Hirer shall have no right of property in Safe Deposit Room but only an exclusive right of user thereof

and access thereto during the period of this agreement and in accordance therewith. The Hirer shall not be

entitled to assign or sublet the safe deposit Locker or any part of it, nor permit it to be used for any purpose

other than for deposit of documents, jewelry or other valuables nor shall the Hirer use the locker for illegal

purpose, safe keeping of any arms or property of an explosive or destructive nature. Further, the Hirer agrees

and confirms that cash shall not be stored in the Safe Deposit Locker.

4. All articles held in Safe Deposit Locker with the Bank are subject to a general lien for all moneys due from

the Hirer to the Bank and empowers the Bank to sell such property or part thereof in satisfaction of moneys

due but not paid, without any intimation to client.

5. Either party may terminate the agreement on giving to the other seven days previous notice in writing at the

address mentioned above (unless a revised address is notified by the concerned person to the other) prior to

the date on which the agreed period or hiring terminates, of such intention and the keys of the locker shall

in such case, be delivered by the Hirer to the Bank not later than noon on the day on which the termination

of the hiring comes into effect.

6. If no such notice as aforesaid shall have been given, the hiring of the locker shall be considered renewed after

date of determination but this condition is without prejudice to the rights of the Bank accrued in the

meantime.

7. Without prejudice to any other remedies, which the Bank may have against the Hirer all rights to the use of

the Safe Deposit Locker shall at the option of the Bank be forfeited upon nonpayment of the rental whether

the same shall have been demanded or not, or upon the breach of any of the conditions hereof by the Hirer

and the Bank shall be at liberty to break open the Safe Deposit Locker and either to forward (by parcel post

or other reasonable means at the Hirer’s risk) the contents of the Safe Deposit Locker of the Hirer at his

registered address mentioned above or may retain and keep the said contents in such other locker or place

as it may think fit, at a rental of double the amount of the rental hereby agreed to be charged. The Bank has

also no responsibility or liability of any kind whatsoever, in respect of the contents of the locker thereafter.

8. The Hirer(s) is/ are permitted to operate the Safe Deposit Locker with the key provided by the Bank and no

operation of the Safe Deposit Locker shall be permitted with a key other than the key provided by the Bank

at the time of executing the Agreement. If the key of the Safe Deposit Locker, supplied by the Bank be lost

by the hirer(s), the Branch should be noticed without delay. All charges for opening the Safe Deposit Locker,

replacing the lost key and of changing the lock, shall be payable by the Hirer.

9. All repairs required to be done to the Safe Deposit Locker, lock or keys shall be done exclusively by

workmen/agent/agency appointed by the Bank and the Hirer agrees to the same.

10. The Bank should be notified of any change of address of the Hirer and any notice of communication sent by

post to the registered address of the Hirer mentioned above shall be considered to have been duly served.

Any request for change in address/ signature in bank account shall result in new address/ signature change

in Safe Deposit Locker operations as well.

11. For reasons of grave or urgent necessity, the Bank reserves the right of closing, the Safe Deposit Locker for

such period as it may consider necessary. The Bank also reserves the right of making changes in the opening

and closing hours of Safe Deposit Locker without any previous intimation. The Bank shall also not be liable

for any damage or loss resulting from the delay caused by failure of the Safe Deposit Locker vault doors or

locks to operate.

12. Hirers are cautioned to keep the keys of the Safe Deposit Lockers in a place of safety, not to divulge the

number of their Safe Deposit Locker and their passwords (if any given) and not to deliver their keys, for the

purpose of operating the Safe Deposit Locker or otherwise to any person other than their duly authorised

agent. A Hirer, who is desirous of so appointing an authorised agent, should grant in favour of such an agent

the power of attorney (irrevocable) in such form and manner as may be stipulated by the Bank for the

purpose and have it registered with the Bank before the agent could be permitted to operate the Safe Deposit

Locker.

13. It is hereby agreed that the relation of the Bank and the Hirer in this connection is that of a licensor and a

licensee and not that of a Banker and a Customer.

14. The Hirer agrees to abide by such rules and regulations as the Bank may from time to time adopt or notify.

15. The Hirer(s) agree(s) that the Bank may at any time, at its discretion and without assigning any reason call

upon them to withdraw the articles from the said Safe Deposit Locker failing which the Bank will be absolved

from all responsibilities in respect to the articles lying in the Safe Deposit Locker.

16. The Hirer(s) agree(s) that in case of default in payment of the rental for the stipulated period or in case of

non-compliance with the terms mentioned herein/from time to time by the Bank or in case after the expiry

of the agreed period of hire the articles are not removed from the locker by the Hirer(s) or sooner on the

happening of the event contemplated in Clause 15, the Bank shall, after due notice to the last known address

of the Hirer(s), dispose of the articles either by sale in public auction or otherwise and apply the proceeds

thereof first towards Bank’s charges and refund the balance to the Hirer(s), if any. After breaking open the

Safe Deposit Locker, the Hirer(s) will be charged double the “safe custody charges” for the time period for

which the articles were kept in the custody of the Bank till the time the Hirer(s) or their agent comes to claim

the articles. Notwithstanding, the aforesaid Bank shall not be liable or be under any responsibility, whether

impliedly or otherwise to keep the articles safely and the articles would be kept at the sole responsibility of

the Hirer(s).

17. The Hirer(s) agree(s) that the Bank is entitled at its discretion to increase the rental at any time without notice

and consent of the Hirer(s).

18. During the continuance of this agreement, the Bank shall not be responsible, notwithstanding anything to

the contrary in Section 152 of the Indian Contract Act, for any loss or deterioration of or damage to the

contents of the Safe Deposit Locker(s) whether caused by rain, fire, flood, earthquake, lightening, civil

commotion, riot or any other similar cause(s). The Bank shall also not be responsible for any loss sustained

by the Hirer(s) by leaving any article outside the Safe Deposit Locker.

19. In case of non-operation of the Safe Deposit Locker for one year, the Bank shall notify and call upon the Hirer

to either operate the Safe Deposit Locker or surrender it within a specified period. The Bank shall require the

Hirer to provide reasons for non-operation of the Safe Deposit Locker in writing. The Bank may allow the

Hirer(s) to continue holding the Safe Deposit Locker if the reason for non-operation, provided by the Hirer(s)

is found to be genuine. YES BANK shall have sole discretion to decide genuineness of the reason and the

decision taken by YES BANK in this regards shall be final.

20. In the event the Hirer(s) does not provide reason for non-operation of the Safe Deposit Locker or the reason

is found not be genuine, nor operate the Safe Deposit Locker within the specified period, Bank shall after

giving due notice to the Hirer(s) at his/ her last known address as available in the records of the Bank,

proceed with cancellation of the allotment of the Safe Deposit Locker to the Hirer and open the Safe Deposit

Locker.

FIXED DEPOSIT BOOKING REQUEST THROUGH ATMS

1. “FD” for the purpose these terms and conditions shall mean Fixed Deposits booked through YES BANK

ATMs for tenures permitted by YES BANK from time to time. Such requests shall exclude requests for FDs

of amount Rs 50,000/- and more, Tax Saver FDs, Recurring Deposits, Corporate / Partnership / Sole

proprietorship FDs and also requests from joint savings account with mode of operation as “jointly”, NRE

Fixed Deposits, NRO Fixed Deposits. For booking FD of tenures other than those permitted, Customer needs

to contact the nearest branch office of YES BANK Limited (“YBL” and/or “YES BANK”).

2. The facility for booking Fixed Deposits (“FD”) through any YES BANK ATM in India shall be available only

to resident Indians individuals who maintains with YBL an active Resident Savings Account with valid debit

card and personal identification number (“PIN”).

3. To book an FD through a YES BANK ATM, the Customer/s has to authenticate his request using his / her

debit card and PIN and specify the FD amount and tenure from the available options. The FD so requested

shall be booked only in the name of all the account holders of the YES BANK savings bank account which

has been debited to create the FD and the mode of operation of the FD shall also be the same as that of the

Savings Account. Also, in case of multiple savings accounts linked to a debit card, the Savings Account

selected shall be debited and booking of the FD shall be done as per the aforesaid terms only. For booking

FD’s in any other manner, Customer needs to contact the nearest branch office of YBL.

4. The FD tenure offerings as per this facility may change from time to time as per changes in

regulatory/statutory guidelines and/or YES BANK's sole and absolute discretion. Request for booking FD

through ATM can be made for amounts ranging between a minimum of Rs 10,000/- (Rupees Ten Thousand

Only) and a maximum of Rs 49,999/- (Rupees Forty Nine Thousand Nine Hundred and Ninety Nine only).

5. FDs booked through the ATM channel shall be opened as reinvestment FDs only and under the auto renewal

mode.

6. Sweep-In will be automatically enabled for the FD booked and will be linked to Savings Account debited for

booking the FD. Terms and conditions as applicable for Sweep-in will apply.

7. The FD shall be created within 3 Business days of receiving such requests from the Customer/s for booking

of FD through ATM channel.

8. The Customer shall ensure that there are sufficient funds in his YES BANK Account and YES BANK shall

not be liable for any consequences arising out of YES BANK’s failure to carry out the instructions due to

inadequacy of funds in the account specified for debit provided always that YES BANK shall at its sole

discretion, be entitled to carry out the instructions notwithstanding such inadequacy without seeking the

prior approval from or notice to the Customer and the Customer shall be responsible to repay with interest

the resulting overdraft, advance or credit thereby created and together with all related to costs and charges.

9. On successful opening of the FD, Fixed Deposit Advice shall be sent to the registered address for the Savings

Account debited, as per YES BANK's records.

10. Applicable TDS and other taxes shall apply to the FDs. Premature penalty as prescribed from time to time

by YES BANK/regulatory authorities in its sole and absolute discretion shall also be applicable to such FDs.

11. The nomination details of the Savings Account, as on the date of debit, will automatically be replicated to

the FD also. For any further change in the nomination, the Customer/ s shall have to visit the nearest YES

BANK branch.

12. FD interest rates displayed on the ATM screens are for representation purpose only. Customers need to

confirm latest FD interest rates from the nearest YES BANK branch or YES BANK website www.yesbank.in

before investing.

13. For placing FDs of other FD tenures and amounts, customers can visit the nearest YES BANK Branch, call

Phone Banking on 1800 2000 or log into Internet Banking.

14. Please refer to Term Deposit section in our standard terms and conditions for the entire set of terms and

conditions governing YES BANK Fixed Deposits. Same shall automatically apply to this facility.

15. YES BANK reserves the right to modify/change/delete all or any of the above terms without assigning any

reasons for the same. YES BANK also reserves the right to discontinue the service without assigning any

reasons or without any prior intimation whatsoever. It shall be the customers' responsibility to keep

himself/herself updated about such changes and YES BANK shall not be responsible for any loss or damage

suffered by anyone as a result of such change or discontinuance.

TRANSACTIONS FOR NON-CUSTOMERS

Only the following three services will be permitted for individuals without having an account with the Bank –

a. Demand Drafts made for Visa Applications

b. Demand Drafts made for Students applying to Educational Institutions

c. Demand Drafts made for payment to government / statutory / regulatory agencies

Subject to:

i. Providing valid identity documents along with address of the person coming to the branch

ii. Value of the transaction should be below Rs 50,000 (inclusive of service charges and applicable taxes)

iii. Payment of fees & charges (as applicable from time to time) and available on the Bank Notice Board and

website

Refund for cancellations would be in cash only. Refund will be made for an amount net of fees and charges as

applicable for cancellation of demand drafts. The Bank can levy or change the rates applicable from time to time

without any prior intimation. All other terms mentioned in the standard “Terms & Conditions” uploaded in the

website of YES BANK Limited www.yesbank.in shall apply for this facility. By availing this facility the Non-

Customer agrees to the aforesaid terms. Charges including any taxes thereupon will be rounded off to nearest

rupee i.e. over 50 paise would be increased to next rupee, and fifty or under would be decreased to nearest

Rupee.

BILL PAYMENTS

Definitions:

"Account" refers to any account of the Customer with the YES BANK in India, which is designated as eligible

account by the Bank for the Services/Facilities.

"Auto Pay Instruction" shall mean the standing instruction given by the Customer to YES BANK for debiting

the Account with the Payment Amount to be paid 4 days prior to the due date for the respective bill/s as raised

by the Biller/s from time to time.

“Bank” shall mean YES BANK Limited

"Biller/s" shall mean the company, organization or entity mentioned in the list of online Biller/s that sends a

bill, statement or invoice, as a request for payment for a product or service rendered to the Customer, which the

Customer has agreed to pay by utilizing the Service.

"Bill Payment" or “Bill Payment Services” or "Service" or “Facilities” shall mean the bill payment service offered

by the Bank to its Customer/s to give standing instruction to the bank to debit their Account for payment of

utility bills presented by such Biller/s as selected by the Customer/s herein.

"Customer" shall refer to the person / persons whose details are more particularly set out in the Account opening

documents and shall include individuals, partnership firms represented by their/its partners, body corporate

represented by its authorized representatives, trust represented by the trustees/authorized representatives,

Hindu Undivided Family represented through its Karta/coparceners, Society represented by its authorized

representatives, proprietorship concern represented by the proprietor.

"Internet" refers to a worldwide system of interconnected computer networks "Internet Banking" refers to the

internet banking service offered by the Bank to the Customer including but not limited to services such as

enquiry about balance in the Account, details about transactions in the Account(s), statement of Account,

transfer of funds, Bill Payment Services and any other service as YES BANK may decide to provide from time

to time through internet. Such Internet Banking may be provided by YES BANK directly or through its associates

or contracted service providers.

"Billing Cycle" shall mean the period between two successive bills presented by the Biller to YES BANK on the

Account of the Customer.

"Due Date" refers to the date by which the Biller ought to receive the payment for that particular bill as per the

agreement/arrangement between the Biller and the Customer.

"Payment Amount" with respect to each Billing Cycle shall mean the amount payable by the Customer to the

Biller for the corresponding Billing Cycle as communicated by the Biller to YES BANK.

“Terms and Conditions” shall mean the terms and conditions governing the Bill Payment Service as specified

hereunder.

General Terms

1. By registering for Biller(s) through the Bill Payment Service, Customer agrees and accepts the services

provided by YES BANK Limited ("the Bank) and authorizes the Bank and its agents to follow the Auto Pay

Instructions given by the Customer. The Customer will provide the Bank with the names, and information

of his account with the Billers, as required by the Biller to whom he wishes to make Bill Payments. The

Customer fully understands that the Bank engages third party agent(s) to provide the Bill Payment Service.

2. Customer agrees to provide correct identification details and other detailed as registered with the Biller.

Customer agrees to fully indemnify the Bank from any liability due to incorrect information in this regard.

Customer also agrees to communicate any change in identification details as registered with the Biller to the

Bank within the time specified by the Bank.

3. Customer has no objection whatsoever, to the Biller providing the billing details to the Bank.

4. While the Bank will take all reasonable steps to ensure the accuracy of the billing details, the Bank is not

liable for any error in the Billing details or for any delays in the receipt of such information from the Billers.

Customer shall not hold the Bank responsible for any loss, damages, etc. that may be incurred /suffered by

the Customer if the information contained turns out to be inaccurate/incorrect.

5. Customer agrees that any disputes on bill details will be settled directly with the Biller and the Bank’s

responsibility is limited to provision of information only.

6. Customers agree that the bill payments shall be made in accordance with the requirement of the Biller and

the Customer will not hold the Bank responsible for the Biller rejecting the bill amount because of incorrect

or incomplete entries or for any other reason in this regard.

7. Customers agree that the record of the Auto Pay Instructions given and transactions with the Bank shall be

conclusive proof and binding for all purposes and can be used as evidence in any proceeding.

8. Customer agrees that charges, if any, for the Bill Payment services will be at the sole discretion of the Bank

and the Bank is at liberty to vary the same from time to time, without giving any notice.

9. The Bank has the sole discretion to change, add or delete these terms and conditions without assigning any

reason whatsoever. The Bank may modify, terminate and/or suspend Bill Payment Service to the Customer

anytime with or without prior notice, due to any changes in internal policies, rules, regulations and laws set

by relevant authorities/regulators. Changed terms and conditions will be displayed on the Bank's Internet

Banking website. By using the Bill Payment Service, the Customer will be deemed to have accepted the

changed terms and conditions.

10. In consideration of the Bank agreeing to provide to the Customer the Bill Payment Services, the Customer

hereby irrevocably agrees, to indemnify and keep the Bank indemnified and harmless, at all times hereafter,

from all losses, damages, costs, charges and consequences, legal fees and expenses, whatsoever, suffered or

incurred by the Bank on account of any claims, actions, suits or otherwise instituted by the Customer, or by

any third party whatsoever, arising out of or in connection with the Bill Payment Services and any and all

transactions initiated by the use of the Bill Payment Services, Auto Pay Instructions, information,

cancellations, messages and communication whether with or without the knowledge of the Customer, or

whether the same have been initiated bona fide or otherwise. The Customer further agrees and confirms that

this indemnity shall remain valid and subsisting and binding upon the Customer notwithstanding any

withdrawal, either partially or in totality, of and from the facility of Bill Payment Services.

11. Without prejudice to any other provisions hereof, the Customer agrees that the Bank shall not be liable to

the Customer for any loss or damage whatsoever or howsoever caused arising directly or indirectly in

connection with the Bill Payment Services and/or these Terms and Conditions. Notwithstanding the

generality of the above, the Bank expressly excludes liability for claimed consequential loss or damage or

loss of profit, business, revenue, goodwill or anticipated savings.

12. To the extent not prohibited by applicable law, the Bank shall be entitled to transfer any information relating

to the Customer and/or any other information given by the Customer for utilization of the Bill Payment

Services including any Auto Pay Instructions, to and between its branches, subsidiaries, representative

offices, affiliates, representatives, auditors and agents of the Bank, service providers and other third parties

selected by the Bank, wherever situated, for confidential use in and in connection with the Bill Payment

Services and the Bank shall be entitled at any time to disclose any and all information concerning the

Customer within the knowledge and possession of the Bank (a) to any party in connection with the Bill

Payment Services provided by the Bank to the Customer, including inter alia, information relating to the

cause for termination of Bill Payment Services, (b) to any other bank/association/financial institution or any

other body in respect of any negative information in respect of the Customer.

13. The Customer is aware and accepts that the Bank may from time to time impose maximum and minimum

limits on financial transactions given to the Customer hereunder. The Customer acknowledges and accepts

and agrees that the same is to reduce the risks on the Customer. For instance, the Bank may impose

transaction restrictions within particular periods or amount restrictions within a particular period or even

each transaction limits. The Customer understands and agrees that he/she shall be bound by such limits.

14. The Customer shall ensure that there are sufficient funds in the Account for availing the Bill Payment

Services and the Bank shall not be liable for any consequences arising out of the Bank’s failure to carry out

the instructions due to inadequacy of funds.

15. These Terms & Conditions shall be governed by the laws of India and shall be submitted to the exclusive

jurisdiction of the courts at Mumbai. The Customer understands that the Bank accepts no liability

whatsoever, direct or indirect, for non-compliance with the laws of any country other than the Republic of

India. The Customer further accepts that the mere fact the Bill Payment Service can be accessed by the

Customer in a country other than India shall not be interpreted to imply the laws of the said country govern

these Terms and Conditions and/ or operations in the Accounts and/or the use of Bill Payment Service.

16. The Customer agrees that the Bank may sub-contract and employ agents to carry out any of its obligations

hereunder. The Bank may transfer or assign its rights and obligations hereunder to any other entity. Further,

the Bank may, at its sole discretion and in accordance with the rules, regulations, guidelines etc. that may be

framed by the Reserve Bank of India from time to time; utilize the services of external service provider/s or

agent/s and on such terms as required or necessary, in relation to its products/ services.

17. These terms and conditions shall be supplemental to the other terms and conditions applicable for internet

banking and shall be read in conjunction with the same

Foreign Currency Fixed Deposit (for Diplomatic Mission)

1. In case of cumulative Foreign Currency Fixed deposits, interest rates are calculated at the applicable rate

without any compounding effect for deposits up to one year and in respect of deposits for more than 1 year,

at intervals of 180 days each and thereafter for the remaining actual number of days with compounding

effect (half yearly compounding)

2. No interest is payable if Foreign Currency FD is withdrawn before completion of 12 months

3. Interest on FCY FD deposits will be paid out only on maturity

4. The standard terms and conditions uploaded on our website www.yesbank.in shall also apply. By availing

this product the customer agrees to the aforesaid terms and conditions.

IMPORTANT NOTICE FOR CUSTOMERS HAVING FOREIGN COUNTRY TAX RESIDENCY / USA

CITIZENSHIP AND ENTITIES HAVING TAX RESIDENCY IN USA

On 9 July 2015, India signed the Inter-Governmental Agreement with U.S. on the Foreign Account Tax

Compliance Act (FATCA). Prior to that, on 3 June 2015, India signed the OECD’s multilateral tax treaty - Model

Competent Authority Agreement (MCAA), commonly known as Common Reporting Standard (CRS), for tax

information sharing with the signatory countries.

Towards compliance with these laws, the Central Board of Direct Taxes has notified Rules 114F to 114H, as part

of the Income-tax Rules, 1962, which cast obligation on Indian financial institutions such as YES BANK to

perform due diligence procedures and identify individuals/ entities that are reportable persons and certain

entities in which any individual(s) that is/ are reportable person(s) hold controlling ownership. The relevant

information would be reported the local tax authorities that, in turn, are required to share such information with

appropriate foreign authorities.

YES BANK would be required to seek additional personal, tax and beneficial owner information and certain

certifications and documentation from our account holders and counterparties. Such information may be sought

either at the time of account opening or any time subsequently.

The onus to provide accurate, adequate and timely inputs in this regard would be that of the accountholder or

counterparty. In this regard, any change in the status or information or certification previously provided should

also be intimated to YES BANK within 30 days. In appropriate cases and also especially in case of any omission,

delay or failure in providing such information or self-certification, we may be obliged to share relevant

information pertaining to your account with relevant tax authorities.

Towards compliance with such laws, we may also be required to provide information to any institutions such

as withholding agents for the purpose of ensuring appropriate withholding from the account or any proceeds

in relation thereto. As may be required by domestic or overseas regulators/ tax authorities, we may also be

constrained to withhold and pay out any sums from your account or close or suspend your account(s).

We will be unable to provide advice you about any tax status or FATCA-CRS classification relevant to your

account. It is your responsibility to ensure that you record your correct tax status/ classification. You may seek

advice from your tax advisor in this regard.

Please note that you may receive more than one request for information if you have multiple relationships with

YES BANK or its subsidiary. Therefore, it is important that you respond to our request, even if you believe you

have already supplied any previously requested information.

PORTFOLIO INVESTMENT SCHEME (“PIS”) – TERMS AND CONDITIONS

1. The customer solemnly declares that the particulars given above are true and correct to the best of his/her

knowledge and belief and that he/she is a citizen(s) of India/person(s) of Indian origin.

2. The customer agrees and undertake to ensure that his/her total holding of equity/preference

securities/convertible debentures in any one Indian company that may be allowed to be purchased through

stock exchange/s (including the equity/preference securities/convertible debentures already held, if any, in

that company) with repatriation benefits shall, at no time exceed five per cent of the paid-up equity

capital/paid-up value of each series of convertible debentures of that company. The customer further

declares and undertakes that the customer has not appointed and shall not appoint any other

bank/authorized dealer as a designated bank for the purpose of PIS subject to the overall limit of 10 percent.

3. The customer agrees not to engage in short selling and we, YES BANK Limited (“Bank”) shall take delivery

of securities purchased and make delivery of securities sold. The customer shall not transfer securities etc.

held in his/her name by way of gift (except to his/her relatives as defined by section 6 of the Companies Act

1956 (as amended) or to a charitable trust duly registered under the laws in India or sale under private

arrangement without prior approval of Reserve Bank of India (“RBI”).

4. The customer agrees that shares etc. acquired, under PIS will not be pledged for giving a loan to a third party

without obtaining prior permission from the RBI.

5. The customer hereby authorise the Bank to debit his/her bank accounts for payment of purchase

consideration including Bank charges as prescribed from time to time, brokerage or any other expenses in

relation to maintain the above said PIS account and in settlement of claims arising from purchase/sale of

securities.

6. The customer acknowledges and gives consent to the Bank to obtain/disclose/share any and all the

information pertaining to him/her from/with any bank/financial institutions/credit bureaus/third parties

for any purpose whatsoever. The customer further agrees and grants consent to the Bank and/or its

affiliates/contractors/service provides to hold/process his/her personal information including his/her

account(s) on computer or otherwise for analysis, credit scoring and marketing. For any such information

obtained/disclosed the customer agrees and confirms that he/she will not hold the Bank responsible for the

use/disclosure of such information.

7. The customer hereby declares that only permissible credits and debits, as mandated by relevant RBI

guidelines and FEMA regulations, as amended from time to time, is to be routed through his /her NRO

account with the Bank.

8. The Bank will recover its fees/ charges applicable on each transaction including charges required for

maintaining the PIS designated account by directly debiting the customer’s due Non-Resident Rupee

(“NRE”) / Non-Resident Ordinary (“NRO”) savings account or any other account held by him/her with the

Bank.

9. The customer agrees to the exclusive jurisdiction of Laws of India and courts of Mumbai resolving any

dispute that arises out of the present arrangement.

10. The customer understands that the above account will be opened on the basis of a statement / declaration

made by him/her. The customer further agrees that if any statement / declaration made herein is found to

be incorrect in material particulars the Bank is not bound to pay him/her any interest on the deposits made

by him/her.

11. The customer agrees to abide by the provisions of the PIS.

12. The customer hereby undertakes to intimate the Bank about his/her return to India for permanent residence

immediately on arrival.

13. The customer hereby states that he/she shall not maintain any other PIS account with any other bank. The

customer understands that only one PIS account is permitted with any bank in India, at any given point of

time.

14. The customer hereby states that this account is solely for the purpose of his/her investments in the secondary

markets and that no other transactions of any other nature will be routed through these accounts.

15. The customer hereby agrees to comply with all statutory regulations and requirements pertaining to the PIS

accounts as applicable from time to time. The customer also undertakes to provide all the necessary

documents / clarifications whenever required by the Bank. He/she also states that he/she is solely liable

for any non-compliance of the SEBI / RBI as well as FEMA guidelines or any other relevant directives /

guidelines that may be in force on account of his/her PIS Accounts and shall be solely liable for any action

initiated by any of the regulatory authorities concerned.

16. The customer hereby, indemnifies and holds the Bank harmless from any and all claims and states that the

Bank shall not be liable for any loss, actual or perceived, caused directly or indirectly by equipment failure,

communication line failure, system failure, internet failure, securities failure or internet, unauthorized access

or any other problem, technical or otherwise.

17. The customer understands that the PIS is available only to Non -Resident Indians (“NRI”) desirous of

investing in the secondary markets in India.

18. The customer understands that he/she has to maintain a separate savings PIS

(NRE / NRO) for purpose of investments in secondary markets on repatriation and non repatriation basis

respectively apart from maintaining the Savings NRE / NRO accounts.

19. The customer understands that funds transfer from and to SBNRE PIS Accounts and SBNRE Accounts and

funds transfer from and to SBNRO PIS Accounts and SBNRO Accounts and any debits / credits permitted

or required to be done by the Bank are the only permissible transactions permitted to him/her in the PIS

accounts.

20. The customer agrees that if this account is a transfer from any other bank to the Bank, then he/she shall

furnish a No Objection Certificate from my present bankers along with date, quantity, name and cost of

acquisition of the shares held, with a latest copy of the demat statement of securities held in his/her accounts

and PIS account shall be opened only after closure of the existing PIS account.

21. The customer shall only do delivery-based transactions and no intra-day purchase / sell or vice versa

transactions shall be done by him/her.

22. The customer shall ensure that sufficient balances are maintained in the PIS accounts over and above the

average quarterly minimum balance while placing purchase requests with the broker.

23. The customer agrees to inform the Bank of transactions executed by him /her either directly or through a

representative of the Bank on the same day as the transaction has been executed. The customer understands

that any delay in reporting the transaction to the designated branch may result in a profit/loss due to the

Reserve Bank of India's or the Bank’s directive. The customer agrees to incur the profit/loss while executing

the said directive.

24. The customer shall inform the Bank the nature of all shares (rights / bonus / IPO’s etc.) purchased or sold.

The Bank may report to the RBI only those shares acquired under PIS through secondary markets.

25. The customer shall advise the Bank of the status of the shares purchased / sold with regard to repatriation

or otherwise to facilitate proper reporting under NRE / NRO PIS to the RBI.

26. The customer shall ensure that his/her depository account (demat account) contains free shares for delivery,

prior to placing any sale order with his/her broker.

27. The customer agrees that any costs charged by the broker on account of trading mismatch shall be debited

to his/her account.

28. The customer states that he/she shall not involve nor hold the Bank responsible for any dispute between

him/her and the broker.

29. The customer hereby agrees to intimate the Bank in writing of any change in the name of his/her broker and

his details. The customer shall provide renewed standing instructions for the same.

30. The customer shall report all secondary market transactions done through SEBI registered stock broker on

recognized stock exchange and on the same day arrange to submit the original/ digital contract note of the

transactions to the Bank.

31. The customer shall not hold the Bank responsible for any follow up for delivery of shares purchased. The

Bank will not be held responsible to monitor the credit of shares to corporate actions or otherwise.

32. The customer understands that no net credits / debits for the day’s transactions shall be permitted. All

individuals’ transactions in the PIS accounts shall be reflected at their full value.

33. The customer understands that no cheque books / international debit cards shall be issued under the PIS.

34. The customer understands that debits to the PIS accounts on account of payment to the brokers shall be

made only on receipt of contract note in respect of the purchase.

35. The customer may give standing instructions to the Bank to debit his/her PIS for equivalent value of contract

note for purchase transactions received from SEBI registered stock broker.

36. The customer authorizes the Bank to deduct tax at source wherever applicable, at rates notified by

government from time to time. The customer understands that the tax shall be calculated on a first in first

out (“FIFO”) basis on account of sale of the respective shares.

37. The customer authorize YES BANK Ltd to use the service of any practicing Chartered Accountant for

calculating the capital gains tax applicable and making deductions in accordance with the advice given by

such chartered accountant. In consideration of YES BANK Ltd acting in accordance with the aforesaid

authorization and making deductions, the customer agrees to indemnify and hold YES BANK Ltd harmless

against loss, claim, damage, costs or expense of any kind including reasonable attorney's/legal fees, to which

YES BANK Ltd may be subjected by virtue of agreeing to this or any claim by any union, state or local

government authority against the Bank, and of its subsidiaries or affiliates, regarding taxes assessed with

respect to the customer.

38. The customer understands that no set-off of any capital loss will be allowed against capital gains arising out

of secondary market transactions.

39. The customer agrees to adhere to the RBI guidelines restrictions on purchase of shares (check site

www.rbi.org.in).

40. The customer understands that if by oversight, he/she purchases share banned by RBI for purchase by NRI’s,

he/she shall arrange to sell the same immediately and losses, if any on account of such transactions will be

borne by him/her.

41. The customer agrees that in case of late reporting by him/her, the date of reporting be considered as the date

of purchase for the calculation of capital gain tax.

42. The customer hereby confirms that he/she has read and understood the terms and conditions pertaining to

the PIS, mentioned in this form and signed as a token as him/her agreeing to comply with them.

43. The customer further agrees to abide by aforesaid terms & conditions in addition to terms & conditions

already agreed to be adhered by him/her in the application for PIS.

YES BANK Demat Account Terms & Conditions

This document lays out the Terms and Conditions which shall be applicable to the Demat Accounts which are

existing or may be opened anytime in future with YES BANK Limited as Depository Participant (DP). The word

“Customer” refer to the person(s) who opens the Demat Account and shall include both singular and plural.

Reference to masculine shall include the feminine and neuter gender. "YES BANK" refers to YES BANK Limited,

a banking company incorporated in India under the Companies Act 1956 and having its registered office at

Nehru Centre, 9th Floor, Discovery of India, Dr A B Road, Worli, Mumbai 400 018

1. The Customer confirms and agrees that these terms and conditions are in addition to the Rights &

Obligations (“R&O”) document and, confirmations given by the Customer in the account opening form at

the time of opening the Demat Account. The Customer further confirms that in case of inconsistency between

any terms contained herein and terms contained in the R&O, the terms contained in the R&O shall prevail.

Capitalized terms not defined herein shall have the same meaning as assigned to them in R&O or

Depositories Act, 1996, SEBI (Depositories and Participants) Regulations, 1996 and Rules & Regulations of

Securities and Exchange Board of India (“SEBI”).

2. The Customer agrees to have read and understood the rules and regulations pertaining to the Depository

and DP in connection with opening and operations of Demat Account.

3. The Customer hereby agrees to hold YES BANK harmless against all actions, proceedings, claims and

demands, cost and expenses incidental thereto which may be brought against, suffered or incurred by YES

BANK as DP by reason of all acts done by it pursuant to the provisions of the above referred agreement

executed at the time of opening the Demat Account, including any action or omission undertaken in

compliance with any instructions received by YES BANK which YES BANK believes in good faith to have

been given by the Customer and make good the losses incurred by YES BANK on all legal, professional and

other expenses incurred by YES BANK.

4. The Customer here by agrees and confirms to following for instructions related to transfer of securities: -

i. All such instructions shall be sent to YES BANK on or before the business hours as stated by SEBI on

a business day (excluding Saturdays, Sundays and Bank Holidays) prior to the pay-in date for the

settlement number indicated by the Customer in the debit instruction.

ii. YES BANK shall not be liable for processing any instructions received after the above stipulated

time.

iii. YES BANK shall not be responsible for any failure as a result of non-receipt or receipt of

incomplete/erroneous instructions, though received within the stipulated time.

5. The Customer authorizes YES BANK to issue/re-issue a Delivery Instruction Slip (DIS) booklet through Post

or Courier or as per their standard practice. The courier charges will be debited to the Customer’s Bank

Account.

6. The Customer agrees to pay the charges for the services rendered by YES BANK as per schedule of charges

mentioned in the Demat Account opening form. The Customer hereby authorizes and instructs YES BANK

to debit the Bank Account notified by the Customer from time to time for the fees and other charges and

undertake to ensure that adequate balances are made available in the Bank Account. The Customer further

confirms that, the securities held in the Demat Account are subject to a lien/ right of set off in favour of

YES BANK for the claims of monies payable to YES BANK pursuant to opening of the Demat Account and

terms and conditions accepted by the Customer in the account opening form.

7. The Customer agrees to be bound by changes in the terms and conditions, change in procedure and/or

revision of the schedule of charges from time to time, at the sole discretion of YES BANK. The Customer

agrees and confirms that YES BANK shall notify any changes in the Terms and Conditions herein contained

or to the Schedule of Charges by way of letters/email and additionally through any of the following

channels:

i. Account statements

ii. Notice Board at each branch

iii. Internet, including email and website

iv. Newspaper

v. Written communication to the Customer's address registered in the Bank's records, or

vi. Any other mode.

Normally, changes will be made with prospective effect after giving notice of one month. If YES BANK has made

any change without notice, YES BANK will notify the change within 30 days from the date of change. If such

change is to the Customer's disadvantage, the Customer may within 60 days from the date of intimation of said

change by YES BANK, without giving any further notice close the Demat Account or switch it without having

to pay any extra charges or interest.

8. The Customer irrevocably authorizes YES BANK to disclose, as and when YES BANK is required to do so in

order to comply with the applicable laws or when YES BANK regards such disclosure as necessary or

expedient, any information relating to the Customer, Customer's Demat Account held on Customer's behalf

to:

i. the head office, affiliates, or any other branches or subsidiaries of YES BANK their auditors,

professional advisers and any other

ii. person(s) under a duty of confidentiality to YES BANK;

iii. Any statutory, judicial, quasi-judicial authority and/or local body as and when directed/required;

iv. vendors, installers, maintainers or servicers of YES BANK’s computer systems;

v. any exchange, market, or other authority or regulatory body having jurisdiction over the Bank, its

head office or any other branch of YES BANK or over any transactions effected by the Customer or

the Customer's Demat Account;

vi. any party entitled to make such demand or request;

vii. any person with whom YES BANK contracts or proposes to contract with regard to the sale or

transfer or sharing of any of its rights, obligations or risks under the Terms;

viii. any person employed with, or engaged as an agent by, YES BANK or its head office or affiliates,

including any relationship officers for the purposes of or in connection with interactions with the

Customer or providing Services/Facilities to the Customer or processing transactions pertaining to

the Customer's Demat Accounts; and

ix. to enable YES BANK to centralize or outsource its data processing and other administrative

operations to the YES BANK’s head office, its affiliates or third parties engaged by YES BANK for

any such services/operations.

9. The particulars given and declarations made by the Customer in the Demat Account opening form, other

declarations are true and any changes will be informed to YES BANK immediately. The Customer further

confirms that YES BANK is not liable and responsible for any incorrect information given to YES BANK nor

for any false declaration furnished to YES BANK and the consequential effects thereon.

10. The Customer understands and agrees that all information coming from NSDL / CDSL is provided on 'as

is' basis and YES BANK does not guarantee or warrant the accuracy, timeliness, completeness,

merchantability or fitness of the information for any particular purpose. Neither YES BANK nor any of its

affiliates nor their directors, officers and employees will be liable to or have any responsibility of any kind

for any loss that the Customer may suffer as a result of relying on the above information from NSDL/CDSL.

The Customer agrees that for any updates related to the information received from NSDL and CDSL, the

Customer shall seek confirmation from his/her /its respective branch.

11. The Customer agrees and confirms that YES BANK shall not be liable if any transaction does not fructify or

may not be completed or for any failure on part of YES BANK to perform any of its obligations under these

Terms and Conditions if performance is prevented, hindered or delayed by a Force Majeure event (defined

below) and in such case its obligations shall be suspended for so long as the Force Majeure event continues.

"Force Majeure Event" means any event due to any cause beyond the reasonable control of YES BANK,

including without limitations, unavailability of any communication systems, breach, or virus in the processes

or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or

industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized

access to computer data and storage devices, computer crashes, malfunctioning in the computer terminal or

the systems getting affected by any malicious, destructive or corrupting code or program, mechanical or

technical errors/failures or power shut down, faults or failures in telecommunication etc.

12. The Customer has agreed to YES BANK accepting any facsimile instructions. The Customer shall be

unconditionally bound by the facsimile instructions and in the event of any discrepancy between the

facsimile instructions and the written instructions, the facsimile instructions shall prevail and the particulars

and transactions as contained therein, shall be deemed to be the primary document evidencing the facsimile

instructions the Customer confirms that YES BANK as DP shall not be liable for any losses or damages

which the customer may suffer as a consequence of YES BANK as DP acting in accordance with or in reliance

upon, any facsimile instructions. The Customer hereby agrees to indemnify and keep indemnified YES

BANK as DP at all times against any claims, losses, damages, in connection with or arising out of or in

relation to any facsimile submission.

13. "Internet Banking" refers to the Internet Banking service offered by YES BANK to the Customer including

but not limited to services such as enquiry about balance in the Demat Account, details about transactions

in the Demat Account, view dematerialization status and any other service as YES BANK may decide to

provide from time to time through internet.

14. OTHER HOLDERS OF DEMAT ACCOUNT refers to such holders other than the first holder of the Demat

Account. The Customer agrees that the Internet Banking services for Demat Account is available only to

the first holder of Demat Account. YES BANK reserves right to consider any deviation to the above at it sole

discretion.

15. The Customer agrees that the Demat Account shall be linked to the Customer ID of the first holder and will

be accessible through Internet Banking. The Customer agrees that in case the Demat Account is jointly held

by the Customer, YES BANK will construe that the other holders of the Demat Account have authorized the

first holder to either query on the account or initiate transaction on the account and all the transactions done

by the first account holder shall be binding on all the other joint holder of the Demat Account. The Customer

further agrees that Internet Banking for the Demat Account with mode of operations as jointly shall be

available only after submission of written request by all the joint Demat Account holders in their respective

Branch.

16. The Customer agrees that the facility to place a request for Delivery Instruction Slip (DIS)/Pledge Booklet is

available only to single account holders on Internet Banking. In case Delivery Instruction Slip (DIS) is not

opted at the time of account opening, the Client Master List copy will be sent via email only to the registered

email ID of the first holder of the Demat Account

17. YES BANK as DP will not be liable for any action taken or authorized to be taken or for any claim, loss,

damages or expenses arising in connection with any such action or omission except in so far as the same

results from bad faith, willful default or negligence on the part of YESBANK.

18. Neither YES BANK, nor any of its Agents shall be liable for any failure to perform its obligations, to the

extent that such performance has been delayed, hindered or prevented by systems failures, network errors,

delay or loss of data due to the above and in circumstances of acts of God, floods, epidemics, quarantine, riot

or civil commotion and war, or for any reason beyond their control.

19. YES BANK as DP, will not be responsible for the title, validity or genuineness of any securities which have

been dematerialized and notified subsequently by the Registrars of any defects in its title/validity which has

resulted in a reduction of the dematerialized holdings of the client and the consequences thereon.

20. These terms and conditions shall be governed by laws of India and courts of Mumbai shall have non-

exclusive jurisdiction in respect of any disputes or differences between the parties.

Indian Gold Coins (IGC) – Terms & Conditions

1. Customers hereby agree to purchase the Indian Gold Coin (IGC) at the rate fixed by Metals and Minerals

Trading Corporation of India (MMTC) and quoted by YES BANK.

2. YES BANK is acting merely as a distributor of Indian Gold Coin.

3. Customers shall be responsible for verifying the see –through certipacked Indian Gold Coin with regard to

purity, weight, physical integrity of the Indian Gold Coin purchased by them at the time of accepting of

Indian Gold Coin in Branch premises. YES BANK shall not be liable for accepting any of the above-

mentioned claims if the same are not raised at the time of accepting the Indian Gold Coins.

4. Customers agrees and confirms that, YES BANK shall not be liable for any replacement of the defective

Indian Gold Coin and all such replacement shall be at the sole discretion of MMTC subject to the see –

through certi-packaging being intact with no visible sign of it being tampered.

5. Issues raised with YES BANK will be escalated to MMTC within 3 working days for resolution.

6. YES BANK will be earning a commission ranging from 0.00% to 1.00% on sale of Indian Gold Coins. These

rates mentioned may change basis an agreement between YES BANK and MMTC.

Aadhaar Update – Terms & Conditions

For customer who have provided Aadhaar details:

The Customer hereby agrees, declares and confirms that: -

1. Voluntary consent is given by the Customer for updating the Aadhaar Number to all existing and future

bank accounts held in individual and Authorized Signatory capacity, as per the requirement of

Prevention of Money Laundering Rules (PMLA) rules.

2. The Customer authorizes the Bank to authenticate all the necessary details with UIDAI/ NPCI and in

case of failure in authentication, the Bank reserves the right to block the Customer’s account whether

held singly or jointly and all other accounts where the Customer is an Authorized Signatory without any

further intimation.

3. The Customer hereby authorizes the Bank to take all necessary steps for updating Aadhaar against

multiple bank accounts held by the Customer on a best effort basis by verifying the PAN updated against

each Customer Id. The Customer hereby agree and undertake that where PAN is not updated in the

Banks record against the Customer ID, the Customer shall provide PAN details to the Bank.

4. The Customer has no objection in the Bank authenticating Customer with Aadhaar based authentication

system and to provide customer’s identity information (Aadhaar number, biometric information &

demographic information) for Aadhaar based authentication and/or any similar authentication

mechanism provided by the Government from time to time, for the purpose of availing banking services

including operations of account or any other facility relating to banking operations.

5. The Customer authorizes the Bank to authenticate/validate Aadhaar and PAN online and in case of any

discrepancies the Bank reserves the right block my account without any further intimation.

In cases where, Aadhaar Enrolment number/letter has been provided during CASA account opening:

i. The Customer hereby undertake to update the Aadhaar Number in the Bank records within six months

from the date of account being opened.

ii. The Customer hereby agrees and confirms that, in the event the Customer fails to update the Aadhaar

Number within the above stipulated time, the Bank has a right to block all of the Customer’s account

whether held singly or jointly and all other accounts where the Customer is an Authorized Signatory

without any further intimation.

Aadhaar Linking to receive GOI Subsidy - Terms & Conditions

The Customer certifies that:

Any other account number, if so expressly provided separately to any authorized Bank, may override this

account number towards receipt of subsidy.

SMS & Email Alert Services Terms & Conditions:

Definitions:

In these Terms and Conditions, the following terms shall have the following meanings:

"Alerts" or "Services" mean the customized messages based on Triggers, sent as Short Messaging Service ("SMS")

over mobile phone or as message via Email to the Customer;

"Account" means any Savings/Current Account of the Customer with the Bank;

"Bank" means any branch in India of YES BANK Ltd in which the Customer's Account is maintained;

"Customer" means the person who holds an Account with the Bank;

"Triggers" means the customized instructions to be set or placed by the Customer or by the Bank with the Bank

& its systems, with respect to specific events/transactions relating to his Account as opted by the Customer to

enable the Bank to send the corresponding Alerts to the Customer.

"CSP" means the cellular service provider through whom the Customer or the Bank receives the mobile services.

Availability of Services:

• Customer agrees that the requested Services may be discontinued by the Bank at its sole discretion at any

time, with the Bank providing a prior intimation on a best-effort basis through its website or any legally

recognized medium of communication. The Services is currently available to resident customers through

SMS on mobile phone or E-mail or both.

• Customer agrees that the Alerts would be generated by the Bank and will be sent on the mobile number

registered by customer and the delivery of the alert would be entirely based on the service availability of the

mobile service provider and connectivity. Customer agrees and understands that the Alerts being dependent

on various issues including connectivity, the Bank cannot assure final and timely delivery of the Alerts.

• A mobile Alert/email trigger may not be received by customer or sent by the Bank if the account becomes

inoperative for any reasons whatsoever.

Process:

• To receive Alerts, customer has to submit duly completed Registration form at any of the Bank

branches/locations or digitally through Retail NetBanking. Alerts shall be sent to mobile phone number

and/or the E-mail ID registered with the Bank.

• Customer is duty bound to acquaint himself/herself with the detailed process for using the facility and the

Bank is not responsible for any error/ omissions by customer in setting the Triggers.

• Customer acknowledges that the Alerts will be implemented in a phased manner and the Bank may at a later

stage, as and when feasible, add more Triggers or Alerts as per requirements. The Bank may, at its discretion,

from time to time change the features of any Trigger or Alert. Customer will be solely responsible for keeping

himself/herself updated of the available Triggers or Alerts, which shall, on best-effort basis, be notified by

the Bank through its website or through any legally recognized medium of communication. Customer may,

from time to time, alter or add to the Triggers selected by him/her by prior written intimation to the Bank,

by an acceptable mode of communication.

Setting Triggers and Receiving Alerts:

• The Bank shall endeavor to provide Triggers and Alerts on a best effort basis and wherever operationally

possible for the Bank.

• The Bank may, in its discretion, not give effect to any Triggers if the Bank has reason to believe (which

decision of the Bank shall be binding on me) that the Triggers selected are improper or unclear or raises any

doubt or in case any Triggers cannot be put into effect for any reasons whatsoever.

• Customer is solely responsible for intimating in writing to the Bank any change in mobile phone number or

e-mail address or account details and the Bank will not be liable for sending Alerts or other information over

the mobile phone number/e-mail address of the Customer recorded/registered with the Bank.

• Customer acknowledges that to receive Alerts, the mobile phone must be in an “on” mode. If the mobile

phone is kept “off” for a specified period from the time of delivery of an Alert message by the Bank, that

particular message may not be received.

• Alerts provided by the Bank on the mobile and/or the e-mail on any particular day, will have a certain time

lag and may not represent data available on date of receipt. Select Alerts will be sent based on data updated

as of the preceding working day. Customer also acknowledge that reasonable time may be taken for data

processing for the purpose of sending Alerts on working days of the Bank.

• Customer agrees and acknowledges that the Services is dependent on the infrastructure, connectivity and

services provided by the CSPs within India. Customer accepts that timeliness, accuracy and readability of

Alerts sent by the Bank will depend on factors affecting the CSPs and other service providers. The Bank shall

not be liable for non-delivery or delayed delivery of Alerts, error, loss or distortion in transmission of Alerts

• The Bank shall endeavour to provide the Services on a best effort basis and customer shall not hold the Bank

responsible / liable for non-availability of the Services or non-performance by any CSPs or other service

providers or any loss or damage caused to customer as a result of use of the Services (including relying on

the Alerts for investment or business or any other purposes) for causes which are not attributable to / and

are beyond the control of the Bank. The Bank shall not be held liable in any manner to customer in connection

with the use of the Services.

• Customer accepts that each Alert may contain certain account information relating to him/her. Customer

authorizes the Bank to send account related information, though not specifically requested, if the Bank deems

that the same is relevant.

Withdrawal or Termination:

• The Bank may, at its discretion, withdraw temporarily or terminate the Services, either wholly or in part, at

any time with a notice period of 30 days. The Bank may, without prior notice, suspend temporarily the

Services at any time during which any maintenance work or repair is required to be carried out or in case of

any emergency or for security reasons, which require the temporary suspension of the Services.

• Notwithstanding the terms laid down in clause above, either customer or the Bank may, for any reason

whatsoever, terminate this Services at any time upon prior written notice. Liabilities incurred by customer

shall, however survive the termination of this Services.

Fees & Charges:

• Customer shall be liable to pay to the Bank such fees as may be applicable from time to time as per the

schedule of charges applicable for the savings/current account variant availed by the customer.

• Customer shall be liable to pay the charges as mentioned in respective Current/Savings account Schedule

of charges for availing the Services and such charges shall remain the same irrespective of number of alerts

registered

• Bank reserves the right to revise such charges with a prior intimation to the customer by way of updating in

Bank’s website, notice board etc. and the Customer agrees that any such notice through the above medium

shall be sufficient notice to him.

• Unless otherwise expressly waived by the Bank, customer shall pay the Bank, its standard fees and charges

for the use of the Services. In this connection, the Bank is hereby authorized by customer to debit any of his

account with the Bank from time to time.