Tender Call For eSuvidha Application Operations ...cdma.telangana.gov.in/docs/RFP-eSuvidha TS 2015...

C & DMA, Govt of Telangana

RFP – eSuvidha -Tender Document for Application Operations & Maintenance and AMC services

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Tender Call For

eSuvidha Application Operations & Maintenance and

IT Infrastructure Maintenance

For

COMMMISSIONER & DIRECTOR OF MUNICIPAL ADMINISTRATION

Government of Telangana 640 AC Guards, Opposite PTI Building, Near Masab Tank,

Hyderabad, Telangana – 500004 Phone: +91 – 40 – 23302151



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Contents

1. Executive Summary ............................................................................................. 6

2. Scope .......................................................................................................................... 7

Scope of Work - Part A (eSuvidha Application Operation and Maintenance) ........ 7 2.1 Software Maintenance: ............................................................................................. 7 2..2 Helpdesk & support: ................................................................................................ 8 2.5 Data Migration Support ........................................................................................... 9 2.6 Rollout of E-Suvidha services for additional/new ULBs ........................................ 9 2.7 Other Key scope elements ........................................................................................ 9

3.0 Scope of Work - Part B (IT Infrastructure Maintenance )............................... 10

4.0 Response Time ....................................................................................................... 13

5.0 TEAM REQUIREMENT ................................................................................. 16

6.0 Deliverables ........................................................................................................ 21

7. Important limits and values related to bid .............................................................. 21

8. Implementation Plan ............................................................................................... 22

9.1 Tender Document ........................................................................................... 23

9.2 Forewarning to the Bidders ............................................................................ 23

9.3 Supplemental Information to the Request for Proposal ................................. 23

9.4 Proposal Preparation Costs ............................................................................. 24

9.5 Department’s Right to Terminate the Process ............................................... 24

9.6 Bid Security and its Amount (EMD) .............................................................. 24

9.7 Venue & Deadline for submission of proposals ............................................. 25

9.10 Late bids ...................................................................................................... 25

10. Proposal Instructions & Conditions: ................................................................. 25

Documents comprising the bidders' proposal ......................................................... 25

10.3 Technical Proposal ...................................................................................... 26

10.4 Commercial Proposal .................................................................................. 27



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10.5 Total Responsibility ..................................................................................... 28

10.6 Signature ...................................................................................................... 28

10.7 Bid Submission ............................................................................................ 28

10.8 Period of Validity of Proposals .................................................................... 30

10.9 Non-Conforming Proposals ........................................................................ 30

10.10 Amendment of Request for Proposal .......................................................... 30

10..11 Language of Proposals ............................................................................. 30

10.12 Prices ........................................................................................................... 31

10.13 Correction of errors ...................................................................................... 31

10.14 Disqualification ........................................................................................... 31

10.15 Modification and Withdrawal of Proposals ................................................. 32

10.16 Acknowledgement of Understanding of Terms .......................................... 32

11. Bid Opening & Evaluation ................................................................................ 33

11.1 Bid opening sessions ................................................................................... 33

11.2 Evaluation of Technical proposals .............................................................. 33

11.3. Payments ........................................................................................................... 37 11.3.1. Contract Price ......................................................................................................... 37 11.3.2. Terms of Payment .................................................................................................. 37

11.4 Termination for Default ..................................................................................... 38 11.5 Termination for Insolvency .................................................................................................................... 39 11.6 Force Majeure ............................................................................................................................................ 39

Annexure I: Proposal Covering Letter ........................................................................ 41

Form 12.1 : General Information of the Bidder ........................................................ 43

(Use Separate sheets for Consortium Partner Firms) .............................................. 43

Form 12.2: Particulars of Turnover in the last 3 Financial Years ............................. 45

Form 12.3: Particulars of Multi Location Application Maintenance Projects ......... 46

Form 12.4: Particulars of AMC Maintenance Projects ............................................. 47

Form 12.5: Particulars of Man Power Outsourced Projects ..................................... 48 Form – 12.8 ............................................................................................................................................................... 49 Curriculum Vitae (CV) for proposed key professional members .................................................................... 49

Introduction to DMA ................................................................................................ 56



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Overview of the Urban Local Bodies ....................................................................... 56

1.2.1 Introduction .............................................................................................. 56

1.2.2 Role of DMA ............................................................................................. 56

Core Functions of ULBs ........................................................................................... 57

1.3.1 Core Functions of the ULBs ........................................................................ 57

Introduction to E-Suvidha Project ........................................................................... 60

1.4.1. E-Suvidha Application software .................................................................. 60

Specifications for the E-Suvidha System .................................................................. 60

Annexure II: List of existing hardware equipment in SDC, DDC & ULBs………90



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Tender call notice

Commissioner & Director of Municipal Administration Tender call for “eSuvidha Application Operations &

Maintenance and IT Infrastructure Maintenance Services” For C&DMA and Municipalities in Telangana

1. C & DMA, Government of Telangana invites bids for the “eSuvidha Application

Operations and Maintenance & IT Infrastructure Maintenance Services” at Head Office, Hyderabad and Urban Local Bodies across the Telangana state.

2. Time schedule of various tender related events:

Bid calling date 05-01-2015

Bid Closing date and time

23-01-2015 3.00 PM

Technical bid opening date and Time

24-01-2015 3.30PM

Commercial Bid Opening date and time

Will be intimated to shortlisted bidders separately

Contact person Additional Director O/o Commissioner & Director of Municipal Administration, 1st Floor, AC Guards, Hyderabad 500 004

Email [email protected]

Reference No. 32/eSuvidha/2014

3. If your firm is interested in participation, please ask the contact person for details or visit our web site www.cdma.gov.in/CDMA/Tenders.html or eprocurement.gov.in

mailto:[email protected]

http://www.cdma.gov.in/CDMA/Tenders.html



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1. Executive Summary

The E-Suvidha Computerization project serves IT enablement needs of Urban Local

Bodies (ULBs) in the State of Telangana. Like all large E-Governance programs, E-

Suvidha project has been evolving and stabilizing towards better delivery of citizen

services. Although E-Suvidha application has been designed to function on both intranet

and internet, presently, the solution has been hosted in Secretariat using Virtualization.

C&DMA proposed to have a Holistic Integrated Application for the entire state of

Telangana (except GHMC), which was funded by World Bank as part of Municipal

Development Project for Telangana State.

The present Request for Proposal (RFP) aims at selection of an Information Technology

(IT) Service Provider who have capabilities to implement, operate and maintain large e-

Governance projects such as E-Suvidha which are spread across 68 ULBs and 02

regional offices in the State. The RFP lists in detail the project background, Components

of E-Suvidha application, existing IT infrastructure at DMA, selection and evaluation

criteria, contract award and subsequent processes for implementation of the

requirements of DMA and other general terms of references and conditions for project

execution.

This RFP is divided into two Parts namely Part -A and Part-B. The Part-A is for

Software Operations & Maintenance of the E-Suvidha application and the Part-B is for

the Provision IT infrastructure support and maintenance services. The bidders are

requested to carefully go through this RFP document before responding to the same.



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2. Scope

Scope of Work - Part A (eSuvidha Application Operation and Maintenance)

The Agency, selected through this RFP, shall provide Operations and Maintenance Support

for a period of (1) ONE Year from the date of signing the Contract, for overall Application

Maintenance & Change Management, System Administration, Database Administration and

End-user problem resolution. The operational support is to ensure that the application

system is functioning as intended and attending to all problems associated in operation of

the application system.

The Bidding Agency shall be required to maintain and support the E-Suvidha application

including MMIS, meeting all functional, regulatory and legal requirements. The Agency shall

keep the E-Suvidha application in good working order; perform changes and upgrades to

applications as specified by the DMA from time to time. The following is the summary of

scope for Operational Support & Maintenance services to be provided by the successful bidder

for E-Suvidha application. The detailed scope of work is discussed in the following sections.

2.1 Software Maintenance:

Successful bidder shall provide the software maintenance services as described below to

ensure that E-Suvidha software supports the Department in administration of its business

functions.

a. Corrective Maintenance: To resolve the corrective, incidental issues and errors identified

for E-Suvidha software, both reported by the end users or noticed by the successful

bidder.

b. Preventive Maintenance: To plan and implement the action to avoid future problems

based upon past incidents, anticipation and feedback and continuous improvement. This

includes identification performance related issues, functional issues etc. which might

impact the overall system stabilization and such issues shall be addressed in time to

ensure that service delivery through E-Suvidha is not affected.



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c. Adaptive & Perfective Maintenance: Adoptions to be made to the application as a result

of external factors, such as changes in rules, law & regulations which will effect the

changes to the software functionality.

d. Ensure department specific customization and integration with other external systems is

performed and proper system documentation is maintained.

e. In effect it includes modification, upgradation, customisation and enhancement of the E-

Suvidha & MMIS system from time to time on a need basis due to dynamic changes in

requirements, change in law, regulations, notification, etc.

f. To ensure Application security by implementation of role-based user access to the

system.

2..2 Helpdesk & support:

The Agency shall maintain the Central Help Desk for any problem resolution. The Central

Help Desk shall be available on phone, fax and e-mail on a 15x6 basis. The support should

address all the issues pertaining operation support and maintenance, which may arise at any

ULB in the State. In case the end user problems are not resolved within a reasonable time, the

Agency shall depute its personnel to the location and provide necessary on-site support and

rectify the system. The helpdesk shall contain minimum of one resource exclusively during the

Support time. The scope of work under helpdesk & support includes following:

a. Addressing the RFCs (Request for change) based on the priority through Corrective,

Preventive, Adaptive, Perfective maintenance.

b. Receipt, acknowledgement, distribution, plan closer of issue / RFC registered by user.

Responsibility will be carried out by Agency.

c. Helpdesk support shall be provided on from 7 AM to 10 PM for 6 Days per week. .

2.3 Data Backup & Data Archival The Successful bidder shall design and implement adequate data backup, data archival and

restoration procedures for e-Suvidha Data (including the database, data all other data

elements created in and generated by the system and users). Implementing Agency (IA) shall

ensure that Data backup is maintained till the last transaction occurring in the system,

archive the data and free the database server and improve database functionality. The data

synchronization between the State Data Centre, District Data Centres, DR site/offsite



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backup location. In addition, IA shall also maintain the data backup on the external backup

tapes, which are stored in a secured location agreed with department

2.5 Data Migration Support

Successful bidder shall be responsible for migration of the department data from any

existing source to the E-Suvidha database. Successful bidder shall perform all the activities

including dataset preparation, field-level mapping, data migration, validation and ensuring

error free migration. Conversion of data from manual to electronic form is also in the scope

of work for the bidder and the bidder shall quote a price for the same and provide necessary

assistance and guidance to ULBs in conversion of manual records into electronic format.

The bidder is responsible for error-free migration of data to the E-Suvidha system from the

sources of data provided by the department, which may be in MS-Access, excel, Oracle, MS

SQL or any other format. The successful bidder shall be responsible for migration of the

eSuvidha database from existing DB2 to any other industry standard database, specified by

the department, if the department decides to do so.

2.6 Rollout of E-Suvidha services for additional/new ULBs

The bidder shall provide all the related services for rollout of E-Suvidha services in all the

newly constituted ULBs or any ULB that may be formed in future, which do not have E-

Suvidha access today. After rollout in these ULBs, bidder is required to provide operational

& maintenance services to these ULBs in addition to existing ULBs. The support for rollout

includes the following:

a. User security management including creation, management of user ids/roles in the

system for the new ULBs, creation of master tables, entry of taxation rates as per

published gazette

b. Providing training to the employees in the New ULBs on all the eSuvidha Modules

c. Attending to the user queries/issues reported during maintenance period and to resolve

the issues within the defined timelines

2.7 Other Key scope elements

a. Generate the Demand Notices for Tax related Modules-

The successful bidder is required to generate the Demand notices for all the tax

related modules including property tax, water tax, vacant land tax, Advertisement

Tax etc. Such demand notice generation activity shall performed, in a error-free



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manner, based on the requirements of individual modules (e.g. Demand notice

generation for property tax is performed on a half-yearly basis). It shall be ensured

by the bidder that entire manual records/registers maintained by the ULBs are

brought online and reconciled with online system, prior to generation of demand(s).

b. Additional Applications / Reports in the System

The Successful bidder shall provide support for development of new applications /

Enhancement to the existing application / Integration with other applications as per

the Instructions of the C&DMA from time to time.

The successful bidder shall provide the additional reports in the system based on the

requirements of the end users.

The successful bidder shall provide a web based digital dashboard to all senior officers of the department, for transaction analysis and monitoring of revenue collection

3.0 Scope of Work - Part B (IT Infrastructure Maintenance)

The Agency, selected through this RFP, shall provide Operations and Maintenance Support for

overall IT Infrastructure, Network equipment, UPS etc. The operational support is to ensure

that the system is functioning as intended and attending to all problems associated in operation

of the system. At the end of the year there will be a review of the performance and the

compliance to contract and continuation of the contract is dependent on the outcome of this

review.

Overall monitoring and management of the systems implemented for e-Suvidha Project in

the State and district data centres, which includes administration of Data Centre

Infrastructure (server, network, security, storage, ancillary infrastructure such as UPS,

cabling, generators etc) and all other services ancillary to these facilities to ensure

performance and availability requirements of the solution. The department may at any point

of time during the contract period, add or remove resources deployed at DDCs and SDC

without assigning any reasons whatsoever. Ensuring compliance to the uptime and

performance requirements for e-Suvidha Solution performance as indicated in the RFP. .

Preventive maintenance, carrying out the necessary repairs and replacement of parts

wherever needed to keep the performance levels of the hardware and equipment in tune



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with the requirements of the SLA. The details of list of equipment is given in Annexure-B

1. Reactive maintenance that is intended to troubleshoot the system with sufficient

teams Performance tuning of the system as may be needed to comply with SLA

requirements on a continuous basis. Continuous monitoring & management of

network during the working hours & restoration of breakdown within prescribed

time limits.

2. Monitoring security and intrusions into the system, which include taking necessary

preventive and corrective actions. Monitor and record, server & network

performance and take corrective actions to ensure performance optimization on a

daily basis.

3. Escalation and co-ordination with other stakeholders (Department officials, software

maintenance vendors, e-Seva operators) for problem resolution wherever required.

4. System administration tasks such as managing the access control system, creating and

managing users, taking backups etc.

5. Ensure that daily back-up copies of the data are created and maintained safely.

6. Whenever a component has to be replaced because of technical, functional,

manufacturing or any other problem, it shall be replaced with a component of the

same make and configuration. In case the component of same make and

configuration is not available, the replacement shall conform to open standards and

shall be of a higher configuration and shall be approved by Department.

7. For providing the hardware maintenance and AMC services, department may add or

delete the items/infrastructure during the contract period.

8. Preventive maintenance visits by the hardware engineers of IA covering each site

once a month as per the list given in Annexure - X.

9. Wherever a component has to be replaced, it shall be replaced with a component of

the same make and configuration. In case the component of same make and

configuration is not available for any reason, the replacement shall be of a new

branded one and shall be of a higher configuration specifically approved by the,

Department. The IA shall take the approval of Department for all brands which will

be used by IA as replacement. The monitoring replacement mechanism shall be only

through helpdesk system software to be implemented by IA for Department

10. Maintenance and Warranty

As the scope of the work at the site includes both new systems as well as the systems

already existing in the departments, procured either through APTS or on their own, a



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unique maintenance policy cannot be formulated at present. Hence the

Comprehensive Maintenance Services have been broken down into two categories as

given below:

a. Maintenance Services for equipment not covered under Parts Warranty from

Original Supplier.

b. Maintenance Services for equipment with Parts warranty offered by the

original supplier.

11. Coordination

Facilitator (Bidder) shall co-ordinate with other vendor(s) for replacement of any

defective item for the equipment, which are under warranty at the time of contract

signing and also under warranty during contract period. However, it is the duty of

Facilitator to ensure required uptime.

15. The maintenance service does not include. a) Magnetic media like magnetic disk packs, cartridges, floppy diskettes, b) Magnetic tapes, tape cartridges and cassettes, CD-ROMS, MODs. c) Accessories like spools, backup reels, containers, straps, write-protect rings

etc. d) Consumables like print bands, ribbons, daisy wheels, ribbon cartridges, ink,

electronic print heads, plotter pens, transparency films, and batteries for UPS/Laptops, fuser assy/Teflon sheets for Laser printers.

e) Non-functional parts like covers, castors, stand etc. f) Any item burnt/ damaged due to site problems

3.1 Transition Management

1. At the end of the contract period or during the contract period, if any other agency is

identified or selected by Department for providing Services for e-Suvidha IT

Infrastructure, the IA selected through this bid is required to provide necessary

handholding and transition support to the complete satisfaction of the department.

2. The ownership of the assets (including soft and hard components existing and

procured through this tender), at any point of time during the contract or expiry of

the contract, shall rest with the department.

3. During the exit/transition management process, it is the responsibility of the IA to

address and rectify the problems identified with the IT infrastructure of the

department including replacements of defunct hardware, cabling/re-cabling,



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installation/reinstallation of the system software etc. The IA shall ensure that the

infrastructure (both software and hardware) are handed over to the department in a

complete operational condition to the satisfaction of the department. In case IA is

unable to address such issues, department may levy penalty or invoke the PBG.

4.0 Response Time

The maximum response time for a maintenance complaint (i.e., time required for the

Agency’s maintenance engineers to report to the installation after a request call is entered in the register/system) shall not exceed as follows

Case 1 : eSuvidha Application Operation and maintenance related - Access (including DB) ,

connectivity to eSeva etc items

Location Hours SDC 30 Minutes DDCs 60 Minutes ULBs / RDMA 4 Hours

The maximum repair time for a maintenance complaint i.e., the time required for the Agency’s maintenance engineers to rectify the fault after the logging of complaint shall be as follows

Location Max time SDC 2 Hrs DDCs 3 Hrs ULBs / RDMA 8 Hrs

Case 2 : All the Network Equipment, Servers, connectivity to ULBs, eSeva and related

items



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Location Hours SDC 30 Minutes DDCs 60 Minutes ULBs / RDMA 4 Hours



Case 3: UPS, Desktop Systems, Printers, auxiliary equipment and related items

Location SDC 30 Minutes DDCs 60 Minutes ULBs / RDMA 4 Hours



In case the maintenance engineer feels that the fault cannot be rectified within the

stipulated time, then the standby equipment of equivalent quality will be immediately installed by the Agency and the faulty equipment shall be repaired. Information about the standby provided by the Agency shall be immediately conveyed to the concerned Commissioner. If the complaint is not attended or the fault is not rectified by the maintenance engineer within stipulated time, penalty would be levied on that particular complaint.

For the equipment’s / Application remaining non-operational/non-functional beyond the specified permissible periods specified and if standby equipment is not provided,



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following penalties will be deducted from the Agency’s quarterly bill: Case 1

Location Max time for rectification

Penalty

SDC 2 Hrs 0.1 % of monthly Application Operation and Maintenance charges for delay in each working day *

DDC 4 Hrs 0.1 % of monthly Application Operation and Maintenance charges for delay in each working day *

ULB / RDMA 8 Hrs 0.1 % of monthly Application Operation and Maintenance charges for delay in each working day *

*Down time for more than 4 hours shall be reckoned as one working day Case 2


Penalty

SDC 2 Hrs One Week AMC Charges of the faulty equipment for every Working Day*

DDC 4 Hrs One Week AMC Charges of the faulty equipment for every Working Day

ULB / RDMA 8 Hrs One Week AMC Charges of the faulty equipment for Every working Days

*Down time for more than 4 hours shall be reckoned as one working day Case 3


Penalty

SDC 8 Hrs One Week AMC Charges of the faulty equipment for every Working Day

DDC 24 Hrs One Week AMC Charges of the faulty equipment for every Working Day

ULB / RDMA 48 Hrs One Week AMC Charges of the faulty equipment for Every working Days



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*Down time for more than 4 hours shall be reckoned as one working day

One week AMC Charges will be calculated as (AMC Charges of the equipment per Annum / 52). Further, the equipment shall be got repaired from other agency and the cost of repair will be recovered from the AMC Contract. The Agency will maintain a sufficient stock of necessary spares with him so as to provide satisfactory and efficient service to CDMA. Adequate numbers of CPUs, Monitors, UPS, Keyboards, Hard Disks, SMPS, Mouse, Printers, CD-ROMs and Floppy Drives would be kept at the premises of CDMA as standby equipment. Any cost incurred towards transportation of the faulty/repaired as well as standby equipment shall be borne by the Agency. The Agency shall intimate the status of complaints pending/rectified on daily basis. The Agency shall also submit a consolidated report furnishing the details of calls attended, remedial action taken and their status on monthly basis . The Agency should also maintain the Complaint form and the same should be signed by the user after rectification. The Complaint form should have the following information (Complaint No, Date, Name of the User / Division, Location, Fault Nature, Complaint Attended on, Details of Work Done, User’s Signature after rectification along with Date)

5.0 TEAM REQUIREMENT

As part of this assignment, the Agency should deploy the following personnel for maintenance of the eSuvidha Application. S.No Resource Location No. of Resources

1 Project Manager SDC 1

2 Sys & Network Admin SDC 1

3 DBA (DB2) SDC 1

4 Programmers SDC 2

5 DPO SDC 4

6 District Engineer DDC 9



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In addition to the above, the Service Provider should maintain the sufficient number of AMC engineers not less than 5 for this project exclusively. Out of the 5, at least 2 AMC Engineers must be stationed at SDC. The rest shall be deployed as per requirement of CDMA.

The following are the roles & responsibilities of resource team to be placed by the bidder for

the proposed assignment. It is to be noted that the resources proposed by the bidder shall

be interviewed by the department and only upon satisfactory verification of skill sets and

qualifications; bidders will be allowed to deploy resources. Similarly, bidder shall obtain the

permission of the department for any replacement of the resources and such replaced

resources shall also be subjected to interview and only such cleared resources (in the interview)

shall be deployed by the bidder. If the C&DMA is not satisfied with the performance of the

resource persons, the Implementing agency must immediately replace the personnel within 1

week upon request, with equally qualified professionals agreed upon with the terms of the

contract.

5.1 Project Manager Education : Graduate with Domain / Technical Knowledge Experience: Minimum 8 Years of experience in AMC / e-Governance Application Maintenance Should have experience in managing large scale multi location IT project.

1. Overall responsibility for O & M Activities of the assignment as per the SLA 2. Daily monitoring of the e-Suvidha Application Issues, Infrastructure issues

and assign the team to resolve them on priority basis. 3. Daily review of the Calls received, coordination with e-Suvidha Officials and

closing the calls as per the SLA. 4. Rollout of the Application in new ULBs 5. Training Coordination 6. Responsible for submission of the reports on Daily / Weekly / Monthly 7. Managing the all the team members, assigning job to them, regular evaluation

of the performance. 8. Attending Department review Meetings 9. Any other work assigned by CDMA



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5.2 Sys and Network Administrator Education : M Tech/ BE / B Tech / MCA Experience : Minimum 6 Years of experience in System Administration / Network Administration. Strong experience in Linux (all versions), AIX, Windows / Router Configuration / WAN / LAN / Firewalls / Internet

1. Overall responsibility for maintaining of Servers and Network in SDC/DDCs

2. Daily monitoring of the Server Performance and Network Connectivity issues and taking necessary preventive maintenance steps

3. Needs to attend to the concerned DDC locations in case of problems 4. Coordination with eSuvidha Officials and closing the calls as per the SLA. 5. Responsible for submission of the reports on Daily / Weekly / Monthly 6. Any other work assigned by CDMA

5.4 Database Administrator Education : M Tech/BE / B Tech / MCA Experience : Minimum 4 Years (3 Yrs in case of Database Administrator) of experience in Database Administration in DB2 Strong experience in DB2 (all versions), Stored Procedures/Web services/ Database tuning, Table Space management, Adhoc queries etc Certifications: DB2 DBA Certification is strongly desirable

1. Overall responsibility for maintaining of Database 2. Providing the requisite Stored procedures/Web Services and ensuring

continuous connectivity to Different service providers like eSeva, MeeSeva AP Online etc

3. Running the Daily Backup and verification/Data Archival management 4. Close Coordination with System Admin, Development team and provide the

necessary support to them in resolving the issues 5. Automation of scripts for report generation, Demand Generation etc. 6. Critical review of the Database and ensuring that proper indexes are created. 7. Any other work assigned by CDMA

5.5 Programmers (java) Education : M Tech/BE / B Tech / MCA Experience : Minimum 4 Years of experience in Java, J2EE, JSP, Strong Coding / Debugging experience in Java technologies , Stored Procedures, Web Services, Database



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Connectivity, Mobile Applications etc Certifications: Java Certification is strongly desirable

1. Overall responsibility for maintaining of Application 2. Daily monitoring of the Application Performance and taking necessary

preventive mechanism 3. Providing the requisite Stored procedures/Web services and ensuring

continuous connectivity to Different service providers like eSeva, MeeSeva, APOnline etc

4. Development of additional forms, modifications, etc as per the request of the department

5. Close Coordination with System Admin, DBA, Network team and other team members and to provide the necessary support in resolving the issues

6. Automation of scripts for report generation, Demand Generation etc. 7. Critical review of the Application and ensuring that Bugs are fixed. 8. Installation, Configuration and periodic changes of user accounts and

maintaining confidentiality 9. Daily review of the Calls received pertaining to Application issues,

transaction issues, coordination with eSuvidha Officials and closing the calls as per the SLA.

10. Responsible for submission of the reports on Daily / Weekly / Monthly 11. Any other work assigned by CDMA

5.6 Data Processing Officers (DPO) & Help Desk SDC Education : BE / B Tech / MCA /BSc (CS)/ BCA / Experience : Minimum 2 Years of experience in application Development / Testing / Maintenance / Infrastructure Maintenance Good Communication Skills (Telugu/English/Hindi) , Typing Skills

1. Should have the complete knowledge of the Application functionality and should able to guide the users on the same

2. Should be well versed with preparation and Consolidation of the Various reports pertaining, Demand , Collection, Calls etc

3. Must be soft spoken 4. Coordinate with all the System Admin, Network Admin, AMC Engineers,

Developers and eSuvidha Officials and ensure that all the calls received are closed and the same thing has been updated in the system.

5. The Help Desk support should be available from 7.00 AM to 10.00 PM on all working days.



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6. However, during the Demand generation / Year-end collections, it is required to operate on Holidays as well as work for extended hours.

7. The 2 member team should work in shifts.

5.7 District Engineers DDC Education : BE / B Tech / MCA/ BSc (CS) / BCA Experience : Minimum 3 Years of experience in application Development / Infrastructure Maintenance Good Communication Skills , Typing Skills

1. Should have the complete knowledge of the verifying the connectivity problems, Database backup process and also Application functionality

2. Should be well versed with preparation and Consolidation of the Various reports pertaining, Network issues, Hardware Issues, Backup issues etc.

3. Should visit all the ULBs of the District once in a month to oversee the Application usage / Maintenance Issues / IT Infrastructure issues.

4. Must be soft spoken 5. Coordinate with all the System Admin, Network Admin, AMC Engineers,

Developers and eSuvidha Officials and ensure that all the calls received are closed and the same thing has been updated in the system.

6. Periodic review of performance of the Application and other issues with the end users and recording them

7. During the Demand generation / Year-end collections, it is required to operate on Holidays as well as work for extended hours.

8. Should able to Guide / Train the end users on regular basis 9. Ensure that the end users are using the application through proper user

credentials only. 10. Ensure that all the modules are getting used by the end users 11. Assist the concerned Commissioner in submission of the various reports

available through eSuvidha. 12. Any work assigned by CDMA



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6.0 Deliverables

The selected Agency has to deliver the following deliverables to the Department as part of

an assurance to fulfill the obligations under the SLA.

a. Daily Call reports – pertaining to Hardware, Application, Transactions, Networking and

others reported to Help Desk / Communicated through other channels. Status of all the

calls – Received, Closed, Pending, along with time taken to resolve

b. Daily/Weekly/fort-nightly/monthly Performance Monitoring Reports for the E-Suvidha

Solution including workflow, transaction, and database response times etc.

c. Monthly Attendance Reports of the staff deployed.

d. Weekly consolidated report of Birth & Death registration, Property Taxes Collection

report, Water charges collection report, Trade Licenses, and other transaction details for

each municipality

e. Weekly Report for Application usage details

f. Monthly report from all the ULBs pertaining to Preventive Maintenance and working /

non-working / obsolete / New equipment details

All the above deliverables shall be reviewed on a regular basis and the extension is

dependent on them. Hence the Agency will have to be extremely careful in establishing an

excellent team. Apart from above deliverables, the successful bidder is required to perform

all the activities as discussed in Scope, and shall deliver all the applicable deliverables.

7. Important limits and values related to bid

S.No. Item Description

1. Bid Security (EMD)

Rs 2,00,000.00 (Rupees TWO lakhs only) by way of BG or DD in favour of Commissioner & Director of Municipal Administration, Government of Telangana, Hyderabad

2. Bid Validity Period 90 days

3. Bid Security Validity Period 90 Days

4. Period of contract

1 Year



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5. Implementation Period

Knowledge Transfer should start within 7 days from the date of signing of contract. Project start Date will be within 3 weeks from the date of signing the contract.

6. Implementation cum Performance Guarantee Value (in Rupees.)

10% of contract value (One Year)

7. Implementation cum Performance Guarantee validity period

15 Months from the date of the contract.

8. Period for submission of Implementation cum Performance Guarantee

Within 10 days of receipt of letter of notification of award.

9. Period for signing contract Within 15 days from the date of receipt of letter of notification of award.

8. Implementation Plan

1. Knowledge Transfer a. As soon as the agreement is signed, the Agency should deploy the key team

members and start Knowledge Transfer from the existing vendor b. A joint visit with the existing vendor to all the ULBs is essential to verify and

takeover all the assets c. Location-wise Asset details shall be entered in the web based Help Desk

system to be deployed by the Agency. d. Understanding the Application, Process documents, Source Code, User

Authentications, Administration Authentication credentials etc must be collected from the existing vendor / eSuvidha Officials

e. A Consolidated report must be submitted for the Knowledge transfer as well as gaps identified.

2. As per the deployment plan, the service provider must position the selected candidates

3. The personnel sponsored should report to the respective HOD’s and maintain office hours and period of time as per his instructions.

4. If any of the technical personnel is absent for a particular day, proportionate reduction will be made from the resource cost.

5. If any technical person is absent continuously for 5 days or leaves the job during the contract period, replacement has to be made with suitable candidates from



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the panel accepted by department within 7 days (including 5 days absence of the personnel).

6. The personnel deployed at the department should maintain strict confidentiality of the departmental matters.

7. In no case, neither the agency nor the individuals performing the services in the department will have any claim/right for continuation of service beyond the stipulated period of contract.

8. The agency will be solely responsible for payment of all statutory payments/ dues like EPF, Insurance, Gratuity, etc.,

9. No claim Certificate: The vendor shall not be entitled to make any claim, whatsoever, against the client under or by virtue of or arising out of this contract nor shall the client entertain or consider any such claim, if made by the vendor after he shall have signed a “no claim” certificate in favour of the concerned department/ office in such forms as shall be required by the client after the works are finally accepted.

9. Bidding procedure

9.1 Tender Document

The Tender Document is not transferable to any other agency. The intent of this RFP is to

invite proposals from the agencies (also referred to as ‘bidders’) to enable the Department to select an Application Software Operations & Maintenance Service Provider cum IT

Infrastructure Maintenance Provider (also referred to as ‘Agency’) for the ‘E-Suvidha’ Project.

9.2 Forewarning to the Bidders

The bidders are expected to examine all instructions, forms, terms, project requirements and

other information in the RFP document. Failure to furnish all information required by the

RFP documents or submission of a proposal not substantially responsive to the RFP

document in every respect will be at the Bidder's risk and may result in rejection of the

proposal and forfeiture of the Bid Earnest Money Deposit (EMD)

9.3 Supplemental Information to the Request for Proposal

If Department deems it appropriate to revise any part of this RFP or to issue additional data

to clarify an interpretation of the provisions of this RFP, it may issue supplements to this

RFP. Such supplemental information will be communicated to all the bidders by e-mail /

updated in CDMA website. Any such supplement shall be deemed to be incorporated by this



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reference into this RFP.

9.4 Proposal Preparation Costs

The bidder is responsible for all costs incurred in connection with participation in this

process, including, but not limited to, costs incurred in conduct of informative and other

diligence activities, participation in meetings/discussions/presentations, preparation of

proposal, in providing any additional information required by Department to facilitate the

evaluation process, and in negotiating a definitive Service Agreement and all such activities

related to the bid process. This RFP does not commit the Department to award a contract

or to engage in negotiations. Further, no reimbursable cost may be incurred in anticipation

of award of the contract for implementation of the project.

9.5 Department’s Right to Terminate the Process

a. The Department may terminate the RFP process at any time and without assigning any

reason. The Department makes no commitments, explicit or implicit, that this process

will result in a business transaction with anyone.

b. This RFP does not constitute an offer by the Department. The bidder’s participation in this process may result in Department selecting the bidder to engage in further

discussions and negotiations towards execution of a contract. The commencement of

such negotiations does not, however, signify a commitment by Department to execute a

contract or to continue negotiations. The Department may terminate negotiations at any

time without assigning any reason.

9.6 Bid Security and its Amount (EMD)

a. Bidders shall submit, along with their Bids, Bid security or Earnest Money Deposit

(EMD) as specified in this RFP, in the form of a Demand Draft drawn on a

Nationalized Bank in favor of ‘Commissioner & Director of Municipal Administration’ Government of Telangana payable at Hyderabad. EMD in any other form will not be

entertained.

b. The EMD of all unsuccessful bidders would be refunded by Department. The EMD of

successful bidder shall be returned after submission of Performance Guarantee.

c. Bid without adequate bid security/ EMD and insufficient bid validity will be liable for

rejection without assigning any reasons whatsoever to the bidder concerned.



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9.7 Venue & Deadline for submission of proposals

a. Proposals must be submitted to the Department at the address specified below in

addition to submission through e-procurement Portal.

The Additional Director & Project Director,

Telangana Municipal Development Project,

O/o Office of Commissioner & Director of Municipal Administration, GOAP

1st Floor, 640 AC Guards,

Opposite PTI Building, Near Masab Tank,

Hyderabad, TS– 500004

Phone: +91 – 40 - 23302151

Last Date & Time of submission: as indicated in this RFP

9.10 Late bids

Bids received after the due date and the specified time (including the extended period if any)

for any reason whatsoever, shall not be entertained.

10. Proposal Instructions & Conditions:

Proposals must be direct, concise, and complete. All information not directly relevant to this

RFP should be omitted. The Department will evaluate bidder’s proposal based on its clarity and the directness of its response to the requirements of the project as outlined in this RFP.

Documents comprising the bidders' proposal

12.1 Proposal submitted by the bidder shall comprise the following:

a. Proposal covering letter (covering letter is set forth in this RFP).

b. Technical proposal as detailed in this RFP.

c. Commercial proposal as specified in this RFP.

d. Any other information that is required to be submitted in the proposal process.

The bidders must submit 1 Soft Copy and 1 Hard Copy of the Technical Proposal, properly

labelled, and one Commercial Proposal must be submitted in hard copy.



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10.2 Bidder shall submit with its proposal, inter alia, the following attachments:

a. A board resolution (in case of a group or consortium bid, the Prime Bidder's Board of

Directors) authorizing the Bidder/ Prime Bidder to sign/ execute the proposal as a

binding document and also to execute all relevant agreements forming part of RFP.

b. A certified true copy of the consortium agreement between the Prime Bidder and the

other member of the consortium, describing the respective roles and responsibilities of

all the members, in meeting the overall scope and requirements of the proposed E-

Suvidha Project.

Bidders shall furnish the required information on their technical and commercial strengths in

the enclosed formats only. Any deviations in format may make the bid liable for rejection.

The bid shall be attached with the covering letter as specified in Annexure I and shall be

enclosed in the main envelope, which has the EMD, Technical and Commercial Bid

Envelopes. Tenders not submitted with this covering letter shall be liable for rejection.

10.3 Technical Proposal

a. The technical proposal should contain a detailed description of how the bidder will

provide the required services outlined in this RFP. It should articulate in detail, as to how

the bidder’s proposal meets the requirements specified in the RFP. The technical proposal must not contain any pricing information. In submitting additional information,

please mark it as supplemental to the required response. If the bidder wishes to propose

additional services (or enhanced levels of services) beyond the scope of this RFP, the

proposal must include a description of such services as a separate attachment to the

proposal.

b. As part of the Technical Proposal, the Bidder should submit the following documents

i. General Information of the Bidder ( Including Consortium member, if any)

ii. EMD

iii. Turnover Details

iv. Experience (Project Details)

v. Profiles of Key resources (As specified at Section 5.0 Team Requirement)

c. The technical proposal should address the following at the minimum:

i. Knowledge Transfer Strategy for Application operation & Maintenance as well as

IT Infrastructure Maintenance activities



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ii. Project Understanding, Project Management, reporting and review methodology

pertaining to Application Maintenance

iii. Project Understanding, Project Management, reporting and review methodology

pertaining to Infrastructure Maintenance

iv. Resource Deployment Plan

v. Help Desk Management and Issue résolution Strategy

vi. Training Strategies

o Training to Bidder’s resources

o Training to End Users

o Training to New ULBs / new Modules

vii. Communication Strategy for key stakeholders of the ‘E-Suvidha’ project

viii. Key Deliverables (along with example deliverables , where possible)

d. The technical proposal shall also contain bidder’s plan to address the key challenges anticipated during the execution of the project. The deliverables as given in the technical

solution should be in consonance with the commercial proposal. Any deviations between

technical and commercial proposals shall make the proposal as being unresponsive and

may lead to disqualification of the proposal. Department reserves the right to take

appropriate action in this regard.

e. Department is also open to any suggestions that the bidder may want to render with

respect to the assignment in the light of their expertise or experience from similar

assignments. However, this should not lead to the submission date being missed or

extended.

10.4 Commercial Proposal

a. Unless expressly indicated, bidder shall not include any technical information regarding

the services in the commercial proposal. Additional information may be submitted to

accompany the proposal. In submitting additional information, please mark it as

supplemental to the required response. Prices shall be quoted entirely in Indian Rupees

and must be inclusive of applicable rates, taxes & out of pocket expenses.



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10.5 Total Responsibility

Bidder should issue a statement undertaking total responsibility for the proper

operation of the services, which shall not include any conditional statements.

10.6 Signature

The covering letter must be signed with the bidder’s name and by a representative of the bidder, who is authorized to commit the bidder to contractual obligations. All

obligations committed by such signatories must be fulfilled.

10.7 Bid Submission

a. Submission of bids shall be in accordance with the instructions given in the Table below

b. Bids shall be submitted online. Few copies of documents will be accepted offline, in case

the tenderer failed to upload documents, because of network traffic in the website.

However, the financial bid must be online only and also must be furnished separately in

sealed cover.

c. The participating bidders in the tender should register themselves free of cost on e-

procurement platform in the website www.eprocurement.gov.in (OR)

https://tender.eprocurement.gov.in

d. The bidders who are desirous of participating in e-procurement shall submit their

technical bids, financial bids online as per the standard formats available at the e-market

place. The bidders should submit scan and upload the technical Documents mentioned

above; and submit all the attested hard copies on or before opening of technical bids,

failing which their tender will be rejected.

e. Transaction fee on e-Procurement Platform: All the participating bidders shall pay a

transaction fee (non-refundable) as mentioned in the NIT payable to M/s Vayam

Technologies Limited, Hyderabad and through on line. (0.03% of estimate contract value

+ 10.30% service tax).It is mandatory for all the participant bidders to pay a Non-

refundable Transaction fee electronically to M/s. Vayam Technologies Limited, the

service provider through "Payment Gateway Service on E-Procurement platform".

f. The Electronic Payment Gateway accepts all Master and Visa Credit Cards issued by any

bank and Direct Debit facility/Net Banking of ICICI Bank, HDFC, Axis Bank to



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facilitate the transaction. This is in compliance as per G.O.Ms. 13 dated 07.05.2006. A

service tax of 10.30% + Bank Charges for Credit Card Transaction of 2.09% (inclusive

of service tax) on the transaction amount payable to Vayam Technologies Limited shall

be applicable.

g. Corpus Fund: As per GO MS No.4, User departments shall collect 0.04% of ECV

(estimated contract value) with a cap of Rs.10,000 (Rupees ten thousand only) for all

works with ECV up to Rs.50 crores and Rs.25,000/- (Rupees twenty five thousand only)

for works with ECV above Rs.50 crores, from successful bidders on e-Procurement

platform before entering into agreement / issue of purchase orders, towards e-

procurement fund in favour of Managing Director, A.P.T.S, HYDERABAD

h. In addition to submission in the online portal, the bidders are requested to submit the

Hard Copies, Original EMD on or before opening of the technical bids.

Envelope 1 :

EMD

The envelope containing the EMD shall be sealed and super scribed

“EMD – E-Suvidha Project”

Envelope 2 :

Technical

Proposal

The Technical Proposal shall be prepared in accordance with the

requirements specified in this RFP.

One Hard Copy and One Soft Copy of the Technical Proposal shall

be submitted. The Hard copy shall be signed by authorised signatory

on all pages.

The soft copy should be submitted on non-rewritable CD in MS

Word, MS Excel format only. The words “Technical Proposal – E-

Suvidha Project” shall be written in indelible ink on the CD. Both

the copies shall be put in the envelope which shall be sealed and

superscribed “Technical Proposal – E-Suvidha Project” on the top

right hand corner and addressed to DMA at the address specified in

this RFP.

This envelope should not contain the Commercial Proposal, in either

explicit or implicit form, in which case the bid will be rejected



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i. The Department will not accept delivery of proposal by fax or e-mail. Proposal received

by facsimile shall be treated as defective, invalid and rejected.

10.8 Period of Validity of Proposals

a. The proposals shall be valid for a period of Three (3) months from the date of opening

of the proposals. A proposal valid for a shorter period may be rejected as non-

responsive. On completion of the validity period, unless the bidder withdraws his

proposal in writing, it will be deemed to be valid until such time that the bidder formally

(in writing) withdraws his proposal.

b. In exceptional circumstances, at its discretion, Department may solicit the bidder's

consent for an extension of the bid validity period. The request and the responses

thereto shall be made in writing (or by fax or email).

10.9 Non-Conforming Proposals

a. A proposal may be construed as a non-conforming proposal and ineligible for

consideration if it does not comply with the requirements of this RFP. Failure to comply

with the technical requirements, and acknowledgment of receipt of amendments, are

common causes for holding proposals non-conforming. In addition, the Department will

look with dis-favour upon proposals that appear to be “canned” presentations of promotional materials that do not follow the format requested in this RFP or do not

appear to address the particular requirements, and any such bidders may also be

disqualified.

10.10 Amendment of Request for Proposal

At any time prior to the deadline for submission of proposals, Department, for any

reason, may modify the RFP by amendment notified in writing or by fax or email to all

bidders who have received this RFP and such amendment shall be binding on them.

Department, at its discretion, may extend the deadline for the submission of proposals.

10..11 Language of Proposals

The proposal and all correspondence and documents shall be written in English. All

proposals and accompanying documentation will become the property of the

Department and will not be returned.



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10.12 Prices

a. The bidder shall quote a fixed price for the entire project on a single responsibility basis.

However, the successful principal bidder and consortium members shall be jointly and

severally held responsible for the services provided during the period of contract.

Department reserves the right to procure the services listed in this RFP in whole

or in part. No adjustment of the contract price shall be made on account of any

variations in costs of labour and materials or any other cost component affecting the

total cost in fulfilling the obligations under the contract. The Contract price shall be the

only payment, payable by Department to the successful bidder for completion of the

contractual obligations by the successful bidder under the Contract, subject to the terms

of payment specified in the contract.

b. The price would be inclusive of all taxes, duties, charges and levies as applicable.

However, any changes in the statutory taxes will be paid accordingly.

c. The prices, once offered, must remain fixed and must not be subject to escalation for

any reason whatsoever within the period of project. A proposal submitted with an

adjustable price quotation or conditional proposal may be rejected as non-responsive.

10.13 Correction of errors

a. Bidders are advised to exercise adequate care in quoting the prices. No excuse for

corrections in the quoted price will be entertained after the proposals are opened. All

corrections, if any, should be initialled by the person signing the proposal form before

submission, failing which the figures for such items may not be considered.

b. Arithmetic errors in proposals will be corrected as follows:

In case of discrepancy between the amounts mentioned in figures and in words, the

amount in words shall govern. The amount stated in the proposal form, adjusted in

accordance with the above procedure, shall be considered as binding, unless it causes the

overall proposal price to rise, in which case the proposal price shall govern.

10.14 Disqualification

a. The proposal is liable to be disqualified in the following cases or in case bidder fails to

meet the bidding requirements as indicated in this RFP:

i. Bidder fails to provide copies of Agreement & Certificate of Completion for all the

completed projects as part of the Pre-Qualification criteria from Authorized

officials.



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ii. Proposal not submitted in accordance with the procedure and formats prescribed

in this document.

iii. During validity of the proposal, or its extended period, if any, the bidder increases

his quoted prices.

iv. Information submitted in technical proposal is found to be misrepresented,

incorrect or false, accidentally, unwittingly or otherwise, at any time during the

processing of the contract (no matter at what stage) or during the tenure of the

contract including the extension period if any.

v. Commercial proposal is enclosed with the same envelope as technical proposal.

vi. Bidder tries to influence the proposal evaluation process by unlawful means at any

point of time during the bid process

vii. In case any one party submits multiple proposals or if common interests are found

in two or more bidders, the bidders are likely to be disqualified, unless additional

proposals/bidders are withdrawn upon notice immediately.

viii. Bidder fails to deposit the Performance Bank Guarantee (PBG) or fails to enter

into a contract within 15 working days of the date of notice of award of contract or

within such extended period, as may be specified by the Department.

b. Bidders may specifically note that while evaluating the proposals, if it comes to

Department’s knowledge expressly or implied, that some bidders may have colluded in any manner whatsoever or otherwise joined to form an alliance resulting in delaying the

processing of proposal then the bidders so involved are liable to be disqualified for this

contract as well as for a further period of three years from participation in any of the

tenders floated by Department.

10.15 Modification and Withdrawal of Proposals

No proposal may be withdrawn in the interval between the deadline for submission of

proposals and the expiration of the validity period specified by the bidder on the

proposal form.

10.16 Acknowledgement of Understanding of Terms

By submitting a proposal, each bidder shall be deemed to acknowledge that it has

carefully read all sections of this RFP, including all forms, schedules and annexure

hereto, and has fully informed itself as to all existing conditions and limitations.



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11. Bid Opening & Evaluation

11.1 Bid opening sessions

The bids will be opened on the eprocurement website, in two sessions, in the presence

of bidders’ representatives (only one) who choose to attend the Bid opening sessions on

the specified date, time and address. The bidders’ representatives who are present shall sign a register evidencing their attendance.

11.2 Evaluation of Technical proposals

The Technical proposal envelopes of only those bidders, whose EMD is in order, shall

be opened in the same session. The bids will then be passed on to a Committee of

Officers (the “Committee”) appointed by DMA for evaluation. The Committee may be comprised of, or receive assistance from several teams conducting parallel

evaluations.

PRE - QUALIFICATION CRITERIA:

The Qualification Criteria are given in the table below:

S.No. Criteria Documents to be submitted as

part of Tender

1. i) The Prime Bidder and the secondary

bidder should be registered as an

Indian Company whose average

annual turnover together should not

have been less than Rs. 10 crores) in

the last three financial years (namely

for previous years FY 2011-12, 2012-

13 and 2013-14 respectively.

ii) The turnover shall be for IT Services

Only

Audited financial statements

(reflecting overall turnover and

the turnover specific to software,

IT Infrastructure and related

services) for the past three

financial years.

2. The Prime Bidder and secondary bidder

should have been in existence in India for a

minimum period of 3 years as on Bid

Certificate of Incorporation of

the Company



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S.No. Criteria Documents to be submitted as

part of Tender

Submission Date

3. i) Minimum manpower for the related

services should be at least 25 as on

the date of submission of bid.

ii) In case of consortium, each

individual bidder should have

manpower of not less than 20

persons for the related services as on

the date of submission of bid.

Copy of the resource list duly

signed by authorised

representative must be submitted

Copy of latest ESI & PF of the

staff should be submitted.

4. The Bidder (in case of consortium, both

parties) should comply with registration of all

Statutory Bodies

Submit PF registration, Service

Tax registration, Latest Income

Tax clearance Certificate

5. The Bidder should have prior experience in

IT Infrastructure Maintenance Projects

(Minimum TWO Completed or ongoing )

and One of them must be from Govt / PSU

organizations

Copies of the Work orders must

be submitted

6. The Bidder must have executed minimum 2

Multi location O & M Application projects

and One of them must be from Govt / PSU

Copies of the Work orders must

be submitted



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Evaluation Criteria:

a. The proposal review committee may seek oral clarifications with the bidders. The

primary function of clarifications in the evaluation process is to clarify ambiguities and

uncertainties arising out of the evaluation of the bid documents. Oral clarifications

provide the opportunity for the committee to state its requirements clearly and for the

A Organization 25 Score 1 Application Development, Enhancement and Maintenance Projects

10

No. of Projects (upto 4 Projects) 2.5 marks for each project 2 AMC Projects 10 No. of Projects (Upto 4 Projects) 2.5 Mark for each project 3 Manpower Outsourcing Projects 5 No. of Projects (Upto 2 Projects) 2.5 Mark for each project B Solution 30 1 Knowledge Transfer Strategy 05 2 Project Understanding, Project Management, Rollout, reporting and review

methodology 10

3 Application Maintenance 05 4 Infrastructure Maintenance 05 5 Help Desk Development and Implementation & Resolution Strategy 05 C Key Profiles 45 Key Profiles 1 Technical Project Manager 10

2 O & M Manager 6 3 Sys & Network Admin 4 4 Sr Programmer ( 2 Members) Each 3 Marks 6 5 Programmers ( 2 Members ) Each 2.5 Marks 5 6 DBA 4 7 DDC Engineers (Min 5 Members ) Each 2 Marks 10



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bidder to more clearly state its proposal. The committee may seek inputs from their

professional, technical faculties in the evaluation process.

b. Depending on the evaluation methodology mentioned above, each Technical Bid will be

assigned a technical score out of a maximum of 100 points.

c. Only the bidders, who score a Pre-qualification & Technical score of 70 (Seventy) or

more will qualify for the evaluation in the commercial process.

d. In the Commercial bid evaluation, the bidder quoting the overall lowest cost shall be

awarded the contract on an L1 basis.

e. Negotiations, Contract Finalization and Award

Under exceptional circumstances, the Department reserves the right to negotiate with

the bidder (s) whose proposal has been ranked Best Value Bid by the committee on the

basis of Technical and Commercial Evaluation to the proposed E-Suvidha Project. A

contract will be awarded to the responsible, responsive bidder whose proposal conforms

to the RFP and is, in the opinion of the Department, the most advantageous and

represents the best value to the Project, price and other factors considered.

Performance Bank Guarantee

a. The successful bidder shall, at his own expense, deposit with Department, within fifteen

(15) working days of the date of notice of award of the contract or prior to signing of the

contract whichever is earlier, an unconditional and irrevocable Performance Bank

Guarantee (PBG) for an amount equivalent to 10% of contract value from a nationalized

bank acceptable to Department, in the format prescribed in this RFP, payable on

demand, for the due performance and fulfillment of the contract by the bidder.

b. The PBG, upon signing the contract, shall be provided by the successful bidder valid for

14 months from the date contract.



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c. In the event of the bidder being unable to service the contract for whatever reason,

Department shall invoke the PBG notwithstanding and without prejudice to any rights

whatsoever of Department under the contract in the matter. The proceeds of the PBG

shall be payable to Department as compensation for any loss resulting from the bidder’s

failure to perform/comply its obligations under the contract. Department shall notify the

bidder in writing of the exercise of its right to receive such compensation within 14 days,

indicating the contractual obligation(s) for which the bidder is in default.

d. Department shall also be entitled to make recoveries from the bidder’s bills,

performance bank guarantee, or from any other amount due to him, an equivalent value

of any payment made to him due to inadvertence, error, collusion, misconstruction or

misstatement.

Failure to agree with the Terms & Conditions of the RFP

Failure of the successful bidder to agree with the Terms & Conditions of the RFP shall

constitute sufficient grounds for the annulment of the award, in which event Department

may award the contract to the next best value bidder or call for new proposals.

11.3. Payments

11.3.1. Contract Price

Prices are fixed and no adjustment will be made to the contract price

11.3.2. Terms of Payment

The Implementation Agency shall submit bills to the department on monthly basis.

The department shall release payments to the IA, after scrutiny of the invoices, upon

submission of all the deliverables as per contract, deducting penalties, statutory

payments etc.

All the relevant deliverables must be submitted before submission of the invoice.



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DMA reserves the right to add any resources for specified period and any equipment

(Computer system, and/or associated peripheral and/or UPS system) for AMC

during the period of contract at the same terms and conditions of the contract.

Similarly any of the equipment included in the contract can be withdrawn from

AMC. Payment of bills will be made after adjusting for addition/withdrawal of such

equipment on pro- rata basis.

It is to be noted that payments made by the department do not constitute /substitute

acceptance of the deliverables by the department.

Apart from the penalties indicated above, for any other lapses identified in the scope

of services delivered by the successful bidder vis-à-vis the scope of services indicated

in the RFP, department may levy a penalty of 1% of monthly maintenance cost for

each such incident subject to a maximum of 10%, upon which department may

terminate the contract.

Sum of all deductions levied during the quarter however shall be limited to the

amount of monthly bill.

11.4 Termination for Default

The Department, without prejudice to any other remedy for breach of Contract, may

terminate this Contract in whole or in part by giving 30 days advance notice; if the

VENDOR fails to deliver any or all of services within the period(s) specified in the

Contract, or within any extension thereof granted by the Department or if he fails to

perform any other significant obligations(s) under this contract.

In the event the Department terminates the Contract in whole or in part, the

Department may procure, upon such terms and in such manner as it seems

appropriate, Products similar to those uninstalled or Services similar to those



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undelivered, and the shall be liable to the Department for any excess costs for those

similar Products or Services. However, the vendor shall continue performance of

the contract to the extent not terminated.

11.5 Termination for Insolvency

The Department may at any time terminate the Contract by giving written notice to

the vendor if the vendor becomes bankrupt or otherwise insolvent. In this event,

termination will be without compensation to the vendor, provided that such

termination will not prejudice or not affect any right of action or remedy which has

accrued or will accrue thereafter to the Department.

11.6 Force Majeure

The VENDOR shall not be to liable for forfeiture of its performance security,

liquidated damages, or termination for default if and to the extent that its delay in

performance or other failure to perform its obligations under the Contract is the

result of an event of Force Majeure.

For purposes of this Clause, “Force Majeure” means an event beyond the control of

the vendor and not involving the VENDOR’s fault or negligence and not

foreseeable. Such events may include, but are not restricted to, acts of the Client in

its sovereign capacity, wars or revolutions, fires, floods, epidemics, quarantine

restrictions, and freight embargoes.

If a Force Majeure situation arises, the VENDOR shall promptly notify the Client in

writing of such condition and the cause thereof. Unless otherwise directed by the

Department in writing, the VENDOR shall continue to perform its obligations

under the Contract as far as is reasonably practical, and shall seek all reasonable

alternative means for performance not prevented by the Force Majeure event.



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The client may terminate the contract without assigning any reasons or be liable for

any costs / damages in the event of Force Majeure.

If an event of Force Majeure continues for a period of Ninety (180) days or more,

the parties may, by mutual agreement, terminate the Contract without either party

incurring any further liabilities towards the other with respect to the Contract, other

than to effect payment for Services already performed.



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Annexure I: Proposal Covering Letter

[Date]

To,

The Commissioner & Director of Municipal Administration

Government of Telangana,

640 AC Guards, Opposite PTI Building, Near Masab Tank,

Hyderabad, TS- 500004

Dear Sir,

Ref: Request for Proposal (RFP): Maintenance and Operations Support for ‘E-Suvidha” Project Having examined the RFP, the receipt of which is hereby duly acknowledged, we, the undersigned, offer to provide the professional services as required and outlined in the RFP for the ‘E-Suvidha’ project of the Department of Municipal Administration, Government of Telangana. To meet such requirements and provide such services as required are set out in the RFP:

We attach hereto the technical response as required by the RFP, which constitutes our proposal.

We undertake that, if our proposal is accepted, to adhere to the plan (Project schedule for providing Professional Services in Maintenance & Support Services of the Project put forward in RFP or such adjusted plan as may subsequently be mutually agreed between us and Department or its appointed representatives.

If our proposal is accepted, we will obtain a performance bank guarantee in the format given in the tender document issued by a PSU bank in India, acceptable to Department, for a sum equivalent to 10% of the total price as quoted in our commercial proposal for the due performance of the contract.

We agree for unconditional acceptance of all the terms and conditions set out in the tender document and also agree to abide by this tender response for a period of SIX MONTHS from the date fixed for bid opening and it shall remain binding upon us with full force and virtue, until within this period a formal contract is prepared and executed, this tender response, together with your written acceptance thereof in your notification of award, shall constitute a binding contract between us and Department.

We confirm that the information contained in this proposal or any part thereof, including its exhibits, schedules, and other documents and instruments delivered or to be delivered to the Department is true, accurate, and complete. This proposal includes all information necessary



Page: 42 of 64

to ensure that the statements therein do not in whole or in part mislead the Department as to any material fact.

We agree that you are not bound to accept the lowest or any tender response you may receive. We also agree that you reserve the right in absolute sense to reject all or any of the products/ service specified in the tender response without assigning any reason whatsoever.

It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company/ firm/organization and empowered to sign this document as well as such other documents, which may be required in this connection.

Dated this Day of 2015

(Signature) (In the capacity of)

Duly authorized to sign the Tender Response for and on behalf of:

(Name and Address of Company) Seal/Stamp of bidder

CERTIFICATE AS TO AUTHORISED SIGNATORIES

I, certify that I am …………………………… of the …………………, and that ……………………………………………………………… who signed the above Bid is authorized to bind the corporation by authority of its governing body.

Date

(Seal here)



Page: 43 of 64

12. Forms

Form 12.1 : General Information of the Bidder

(Use Separate sheets for Consortium Partner Firms)

1. Name of the VENDOR (Company / Firm)

:

2. Address :

3. Telephone Number :

4. Fax Number :

5. Email :

6. Web-Site :

7. Legal Status : Public Ltd Company / Private / Partnership firm

8. Date of Establishment :

9. Quality Certifications attained by the firm

:

10.

Name of the Contact Person Details

Name: e-mail: Phone:

:

11. EMD details :



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Date Signature of Authorized Signatory … Place Name of the Authorized Signatory …

Designation … Name of the Organization … Seal …



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Form 12.2: Particulars of Turnover in the last 3 Financial Years

The firm is having the following turnover in the last three Financial Years

Year Turnover of the firm Turnover in IT / ITES

Services (1) (2) (3)

2011-2012

2012-2013

2013-2014

We have enclosed the necessary supporting documents in support of the above claim. Date Signature of Authorized Signatory … Place Name of the Authorized Signatory …


Note:

1. Please attach audited Balance Sheets and IT return statements that clearly show and confirm the figures mentioned.

2. Provide sufficient evidence to support information provided in the above table other wise the bid will be treated non-responsive.



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Form 12.3: Particulars of Multi Location Application Maintenance Projects

Sl.No. Name

of the Client

Project Duration Value of Project in

RS.

Brief Description of the Project Start Date Completion

Date

1.

2.

3.

4.

5.

6.

7.

Note:

1. Provide sufficient evidence such as agreements, work completion certificates to support information provided in the above table.





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Form 12.4: Particulars of AMC Maintenance Projects

Sl.No. Name

of the Client


RS.


Date

1.

2.

3.

4.

5.

6.

7.

Note:






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Form 12.5: Particulars of Man Power Outsourced Projects

Sl.No. Name

of the Client


RS.


Date

1.

2.

3.

4.

5.

6.

7.

Note:






Page: 49 of 64

Form – 12.8

Curriculum Vitae (CV) for proposed key professional members

1. Proposed Position :

2. Name of Staff :

3. Profession :

4. Date of birth :

5. Nationality :

6. Years with firm/entity :

7. Detailed Tasks assigned :

8. Relevant experience and Training and Skill sets :

[Give an outline of staff member’s experience and training most pertinent to tasks of AMC. Describing degree of responsibility held by staff member on relevant previous assignments and give dates.

9. Educational qualifications :

[Summarize college/university and other specialized education of staff member, giving names of educational Institutional, dates attended, and degrees obtained]

Certification

I, the undersigned, certify that to the best of my knowledge and belief, these data correctly describe me, my qualifications, skill sets and my experience. [Signature of Staff Member] Date:

[Day/Month/Year] [Attested by the authorized Representative of the Firm] Certified that the above-mentioned information true and correct. [Full Name of Authorized Representative]



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Form 12.9: Solution

Knowledge Transfer Strategy

Project Understanding, Project Management, Reporting for Application

Maintenance, Infrastructure Maintenance and Onetime Solution

Application Maintenance Strategy

IT Infrastructure Maintenance Strategy

Help Desk Development and Implementation and Complain Resolution Plan



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Form No.13.1: Covering Letter

To,

The Commissioner & Director of Municipal Administration

Government of Telangana V Floor, 640 AC Guards, Opposite PTI Building,

Near Masab Tank, Hyderabad-500004

Tel: +91(40) 23435586.

Dear Sir,

Ref: Tender document: E-SUVIDHA – Operation & Maintenance of

Application &IT infrastructure &Hardware - Reg.

Having examined the Bid Document, the receipt of which is hereby duly acknowledged, we,

theundersigned, offer to provide services for undertaking E-SUVIDHA – Operation and

Maintenance of Application and IT infrastructure & Hardware for Municipal Administration

Department and to meet such requirements and provide such services as are set out in the

Bid Document for a total bid price of:

Indian Rupees in figures:

And in Words:

We attach hereto the Bid Financial Response as required by the Bid document, which

constitutesour bid.

We undertake, if our Bid is accepted, to adhere to the scope as mentioned in the RFP or

such adjusted plan as may subsequently be mutually agreed between us and DMA or its

appointed representatives.

If our Bid is accepted, we will obtain a performance bank guarantee in the format given in

the Bid Document issued by a PSU bank in India, acceptable to DMA for a sum equivalent

to 10 % of the total price as quoted in our Financial bid of the Bid Document for the due

performance of the contract.

We agree for unconditional acceptance of all the terms and conditions in the Bid document

and also agree to abide by this Bid Response for a period of (3) THREE MONTHS from



Page: 52 of 64

the date fixed for Bid opening and it shall remain binding upon us, until within this period a

formal contract is preparedand executed, this Bid Response, together with your written

acceptance thereof in your notification of award, shall constitute a binding contract between

us.

We agree that you are not bound to accept the lowest or any Bid Response you may receive.

We also agree that you reserve the right in absolute sense to reject all or any if the products/

services specified in the Bid Response without assigning any reason whatsoever.

It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company/

firm/organization and empowered to sign this document as well as such other documents,

which may be required in this connection.

Signature with Seal of Authorised representative



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Financial Proposal

A1: Technical and Project Management Services for Operation and Maintenance of

eSuvidha Application

S.No Item Monthly

Cost

Total cost for One

Year

1 Application Enhancement and Maintenance - Technical and Project Management Services and Training

A2 :Resource Cost

S.No Resource Qty Man Month

Cost

Total cost for

one Month

(e=c x d )

Total Cost for One

Year

(f=c x d x 12)

a b c d e F

1 Project Manager 1

2 Sys & Network Admin 1

3 Programmers 2

4 DBA (DB2) 1

5 DPO 4

6 DDC Engineer 9



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A3: AMC Cost

S.No. Description Qty.

AMC Charges (in Rs.)

Total AMC cost for 1st year

1 IBM/2003 - IBM RISC Server-Database Server Cluster (2 Servers include)

1

2 IBM RISC Server - Application Server Cluster (Two servers included

1

3 Double Entry Accounting Server 1

4 PC-End User Systems 197

5 CISCO Routers 43

6 24 Port Server Farm Switches: Catalyst 2950,24,10/100 with 2GBIC

1

7 24+2 Port, N Way managed stackable switch with optional module

2

8 16 Port LAN Switch, 24+2, N way managed switch with optional module

2

9 8 Port LAN switch: 8+2 Port, N way managed switch with optional module

2

10 24 Post Switch - Dlink L2 Managed Switch 33

11 Load balancers 1

12 Fiber Channel SAN Switches 1

13 2 mbps leased line modem V35/G703 2

14 24 port, E, Cat 5, Patch Panel UTP 40

15 UPS Systems - Numeric 2 X 30 Kva (3Ph-1Ph) True online UPS

1

16 UPS Systems - Numeric 10 kVa (3Ph-1Ph) True online UPS

8

17 UPS Systems - Numeric 5 kVa (1Ph-1Ph) True Online UPS

28

18 Printers - Dot Matrix - TVSE, MSP 345 60

19 Printers - HP B/W Laser jet 1010 printer 70

20 Printers - LIPI Printer 35

21 Printers - HP Color Laser Jet (HPCLJ 2500N) 1

22 HP SCANJET 7400c Scanners 1

23 DG Sets – 30 KVA 1

24 DG Sets - 15 Kva 5

Total



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Note:

i. The quantities are indicative and may vary during the period of the contract. ii. This operational support per year shall be for the entire components/items/

infrastructure under the RFP/Contract. iii. The cost shall be inclusive of all applicable Taxes & Duties.

B1: Consolidated Statement of Total Prices quoted under A1, A2, A3

S.No Item Monthly Cost

Total cost for One Year

Total cost for One Year (In words)

A1 Project Management of O & M of Application

A2 Resource cost

A3 AMC Cost

GRAND TOTAL



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Annexure-I

Introduction to DMA

The Department of Municipal Administration (DMA) is an apex organization of Ministry of

Municipal Administration and Urban Development (MA & UD) of Government of Telangana,

which provides guidance to Municipal Corporations and Municipalities in performing their

day-to-day activities in adherence to the policies, procedures and guidelines provided by MA &

UD to achieve the effective civic administration. MA & UD administers through the Office of

Directorate of Municipal Administration (DMA), Regional Offices and Urban Local Bodies

(ULBs) spread across the state.

DMA, in its supervisory role, monitors the functioning of the ULBs against key parameters

such as the tax collections, project and civic works executed, the implementation of the

schemes of the Government etc. It also includes the supervision of the regulatory and

developmental functions of the ULBs. DMA interacts with several other departments such as

Public Health Engineering Department, Town and Country planning department, State Audit

Department Urban Developmental Authorities, Municipal Corporations, and Water boards etc

to enable seamless delivery of civic services to the citizen.

Overview of the Urban Local Bodies

1.2.1 Introduction

In Telangana, the civic governance comes under the Ministry of Municipal Administration and

Urban Development.

1.2.2 Role of DMA

Being a regulatory and developmental authority, the role of the Directorate of Municipal

Administration can be summarized as under

Function Description

Provision of direction and

guidance to the ULBs The Directorate of Municipal Administration as an apex organization provides guidance to municipal corporations and municipalities in performing their day-to-day activities by adherence to the policies, procedures and guidelines laid down by the MA&UD ministry so as to achieve the overall objective of



Page: 57 of 64

Function Description

effective civic administration.

Supervision, monitoring and

evaluation of the ULBs The DMA in its supervisory role monitors the functioning of the various ULBs against key parameters such as the tax collections, project work and civic works executed, the implementation of the schemes of the Government etc. It includes the supervision of the regulatory and developmental functions of the ULBs

Co-ordination among

various governmenta

agencies

Provision of effective civic amenities to the citizen call for inter-departmental co-ordination. DMA needs to interact with several other departments such as Urban Developmental Authorities, Health Department, Municipal Corporations, HMWW&SB etc to enable seamless delivery of civic services to the citizen

Core Functions of ULBs

1.3.1 Core Functions of the ULBs

The following are the core functions of a ULB. In smaller ULBs some of the sections may be

clubbed for operational conveniences.

Health section The main functions of the public health / sanitation are

Cleaning of the streets and supervision of sanitation

Lifting of garbage and dumping of the same in dumping yard

Spraying disinfecting materials under urban malaria schemes

Maintenance of vehicles, diesel bunks, vehicle sheds, and work shops

Registration of births and deaths

Regulation of dangerous and offensive trades

Maintenance and management of slaughter houses and certification of animals for slaughter

Prevention of epidemics

Prevention of food adulteration

Management of dispensaries of Indian Medicine System and allopathic system

Maintenance of Maternity and Child Health Centres.

Engineering section

The main functions of the engineering section are

Preparation of plans and estimates for civil works



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Construction and maintenance of roads

Construction of buildings

Execution of civil works

Construction and maintenance of drains

Maintenance of water supply

Maintenance of street lights

Town Planning section

The main functions of the town planning section are both regulatory and developmental oriented

1. On the regulatory front the functions include formulation of building rules, master plan rules and zonal regulation

2. On the developmental side the function include

a. Implementation of master plans

b. Road widening programmes

c. Junction improvement

d. Issuance of permission for buildings and layouts

e. Regularisation and demolition of unauthorised construction

f. Removal of encroachment

3. Addressing matter relating to court cases and prosecutions

Revenue section The main functions of the revenue section are

Assessment and levy of various taxes such as property tax, Vacant land tax,

Collection and monitoring of the taxes

Monitoring of the appeals

Estate section The main functions of the estate section are

Management of all immoveable properties of the ULB

Leasing and monitoring the leases of the properties

Collection of the rents

Horticulture section

The main functions of the horticulture section are

Maintenance of parks, traffic islands, avenue plantation

Maintenance of green belt programmes and nurseries

Sport section The main function of the sports section are

Promotion of sports and games

Conduct of coaching camps



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Maintenance of stadiums and other sports infrastructure

Provision of sport material and infrastructural facilities

General Administration section

The main functions of the general administration are

Personal management

Election relate matter such as conduct of parliamentary and other elections

Monitoring of the court cases

Administration of the deliberative wing of ULB

Account section The main functions of the accounts section are

Preparation of the budgets

Processing of the bills and payment vouchers

Monitoring of the revenue generation

Maintenance of the books of account

Maintenance of the payroll, general provident fund

Management of treasury

Audit section The main function of the audit section is to conduct a pre-audit of all the receipts and payments. Based on the verification and approval of the audit section, payments will be released

Secretarial section The main function of the secretarial section is to provide secretarial support to the deliberative wing of the ULB and assist in the conduct of meeting, maintain the minutes of the meeting, communicate the decisions of the governing body to the executive wing.

UPA section The main function of the UPA section is to implement the developmental schemes of the Government. Depending on the objectives of the scheme, it need to formulate the strategy, identify the beneficiaries and administer the scheme.

Introduction to E-Suvidha Project

Earlier, most of the municipalities in the state administered various functions in a manual

mode. However, some of the Municipal Corporations and a few municipalities had attempted

and adopted computerization of the key revenue generating modules in varying maturities,

albeit on a standalone basis, to meet their internal requirements.

Given the diversity of the functionality and platforms of the existing applications, it was

recognized that there was a need to develop a comprehensive and integrated solution that



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meets the requirement of the ULBs across the state and thereby provide an opportunity for an

“integrated view” of the data. The need was also stimulated by the fact that an integrated view

offered a better scope for management information and decision-making. While achievement

of process standardization and operational efficiency gains are reflected as a product of

integration it also helps in uniform structuring of base information such as property taxpayers

code, which was loosely structured. Hence the Department implemented the E-Suvidha

Solution to realize the envisaged vision.

1.4.1. E-Suvidha Application software

It is with above background the office of DMA has procured the following application

software through bespoke development.

Application Software Description

E-Suvidha The executive functions of the civic governance are carried out by the ULBs. These functions are similar in nature irrespective of the size of the ULB. Hence a common application software E-Suvidha covering all functions of ULB brings uniformity in the operations and provision of civic amenities

Municipal Management Information System (MMIS)

As DMA’s primary role is to ensure effective civic governance in the State, the department takes up the role of guiding, monitoring and supervising the ULBs. To achieve this objective, the MMIS at DMA captures the key parameters which would provide the DMA with effective Management Information System from all the ULBs, based on which the DMA would be in a position to take appropriate decisions in an integrated manner

Specifications for the E-Suvidha System

The E-Suvidha application is developed in J2EE platform and following presents the technical details of E-

Suvidha solution.

Application Development Platform J2EE

Application Server IBM Web sphere

Database IBM DB2

Annexure-II

List of existing hardware equipment in SDC, DDC & ULBs

S No Model/make/

Year Description Qty In

Warranty



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(Yes/No) 1 IBM/2003 IBM RISC server-Database server cluster (2 servers included)

1 No

Rack Server: pSeries 650 model 6M2 CEC Fibre channel converter cable LC(M) to SC(F), 2M CD-ROM drive: 48X (Max) SCSI-2 Graphics Accelerator:Power GXT135P Hard disk:36.4 GB,10000 rpmUltra 3 SCSI Backplane for auto-docking media drive SCSI-2 drop connector cable for media Memory: 2GB(4X 512MB) SDRAM DIMM memory Memory 4GB (4X1024MB) SDRAM DIMM memory Rack indicator Software Preinstall (RS) Processor card backplane for 4-way configuration CPU-2 way 1.2 Ghz Power 4+ Processor card (Scalable to 8 CPUs) IBM 10/10/1000 base –TX 61ranscei PCI-X Adapter Gigabit channel adapter for 64 bit PCI bus Power supply-1100 W Remote I/O loop adapter primary Ultra 3 SCSI backplane for Hot-swap disks (4 pack) Power supply for AC Language group Power cord 4M System software with AIX V5 OS with media and HACMP V4 cluster software

2 IBM RISC server-Application server cluster (Two servers included) 1 No Rack server: p Series 630 model 6C4 rack mounted Server

Fibre channel converter ,LC(M) to SC(F), 2M CD-ROM drive-48X (Max) IDE Power GX 135P Graphics accelerator HDD: 35.4 GB,1000o rpmUltra 3 SCSI SCSI connector cable Memory 4 GB(4X 1024 MB) SD RAM DIMM memory Rack indicator Rack#1 Software Preinstall (RS) CPU-2 way-1.0 GhzPower 4 processor cord ENET-IBM 10/100/1000 Base-TX 61ranscei Gigabit fibre channel adapter for 64 bit PCI-bus Power supply,645 Watt,AC,Hot swap base Redundant cooling Ultra 3 SCSI4-Pack Hot swap back plane Power for AC Language group 6 Slot PCI Riser Power cord (4M) AIX V5 OS with media HACMF (Cluster software),IBM Visual Age C++ professional V6.0 Common Management Console for RISC servers –Flat Panel console IBM 7316-TF2 Rack mounted flat panel console kit VGA switch (2X8) for machine type 7316



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CPU to VGA switch attachment cable(7ft) Space saver 2 Key board Power cord (4M) Rack 7014-T00: Rack 2 –IBM RS/6000 Rack model T00 Front door (Black) for 1.8 M (High perforation racks Side panel (black) for 1.8 M or 2M racks Pwr.dist unit,side mount, single phase Power for AC one phase Language group PDU power cord 7104-T00 Rack IBM RS/6000 Rack model T00 Rack content 7038/6M2-8U Rack-7028 6C4/4U Rack-7316-TF2/1E1A Front door (black) for 1.8 M (High perforation rack) Side panel black for 1.8M or 2M racks Power distribution unit-Side mount single phase-L6-30 connector Power distribution unit specific-Side mount single phase-L6-30 Language group PDU cord External storage system IBM total storage FAStT 700 Storage server 2 GB fiber channel shortwave GBIC (LC) FastT 2 Gbps mini HuB (LC) Fiber cable 5m multimode(LC-LC) Power cord 250 V/16A (Group 4)

3 PC-End user systems Type-1 /2003 197 No Intel Pentium IV @1.8 GHz with integrated 256 kb cache

128 SD RAM expandable to 2 GB 40GB HDD with ATA 100 interfaces (7200 rpm) Onboard AC97 3D audio sound card, Standard keyboard,2 button scroll mouse,15” color monitor,10/100 Enet onboard with WOL,52 X CD-ROM drive, 3.5”FDD,Intel 845 G chipset,WinXP,Win2K and Linux certification Windows 2000 Professional OS,1 serial,1 parallel,4 USB ports,180W power supply

4 Routers No a CISCO 3745/Router 11 CISCO 3700 series, 4 slot,multi service access router,AC power supply and redundant AC

power systems,2 power cords, Cisco 3745 series IOS IP,QoS device manager,8 port Asysnc/Sync serial network module,4 port ISDN-BRI network module, 2 port serial WAN interface cord,v-35 cable,DTE-10ft,V-35 DTE-Male to Smart serial -10 ft

No

b CISCO 1700 Router 32 No 10/100 modular router with 3 slots,IOS IP,16F/32 D,CISCO 1700 IOS IP

1 port ISDN WAN interface card (Dial-up & leased line),1 Port serial WAN interface card, V.35 cable DTE male-10ft,Power cord

5 24 port server farm switches:Catalyst 2950,24, 10/100 with 2 GBIC slots,enhanced image 1 No 6 24+2 port, N way managed stackable switch with optional module 4 No 7 16 port LAN switch , 24+2 port, N way managed switch with optional module 33 No



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8 8 port LAN switch: 8+2 Port, N way managed switch with optional module 2 No 9 Load balancers:Link proof application switch,BFE 64MB, (Inclusing monitoring and

traffic control) firmware for link proof application switch,8 FE 64MB 1 No

10 Fiber Channel SAN switches: IBM SAN switch model F-16/16 port, Shortwave 63ransceiver, Fiber cable LC/LC 5m multimode

1 No

11 2 Mbps-leased line modem V35/G 703 2 No 12 24 port,Cat 5,Patch panel UTP 40 No 13 UPS systems No a Numeric 1 X 30 kVa (3Ph-1Ph) True online UPS,systems in parallel redundant

configuration,with IGBT/PWM technologies for SMF batteries in common battery bank for 2 hour backup time (12V/100 Ah/28 Nos)- 2 sets AH required 5850 +/- 5%, AH offered 5600

1 No

b Numeric 10 kVa (3Ph-1Ph) True online UPS,systems with IGBT/PWM technologies for SMF batteries in common battery bank for 2 hour backup time (12V/100 Ah/19 Nos)- AH required 2000 +/- 5%, AH offered 1900

8 No

c Numeric 5 kVa (1Ph-1Ph) True online UPS,systems with IGBT/PWM technologies for SMF batteries in common battery bank for 2 hour backup time (12V/65 Ah/15 Nos)- AH required 1000 +/- 5%, AH offered 950

28 No

14 Printers a Dot matrix Printer: TVSE,MSP 345with 136 column,24 pin, draft 300cps speed,6kB

buffer capacity,10 fonts,Windows compatible,Friction and push tractor feed,cut sheer feeder

60

b HP B/W Laser jet 100 printer with 10 ppm,600X 600 dpi,1 MB RAM,250 sheer paper input bin,7000 page monthly duty cycleUSB interface,GDI host based printing,DOS box PCL 5e emulation

70 No

c Lipi Line printer T 6100: 1020 lpm,1.5 to 12 LPI,5-20 CPI,Windows compatible printer language,parallel and serial ports to act simultaneously,52 dBA with acoustic cover

35 No

15 Printers - HP Color Laser Jet (HPCLJ 2500N) 1 No 16 HP SCANJET 7400c Scanners,A4 size,48 bit color,optical 2400 dpi,Hardware: 2400X

2400 dpi,Scan speed: < 25 secs 1 No

17 DG Sets a Kirloskar (3R 1040 type): Developing 42 BHP @ 1500 rpm,self start,watercooled,3

cylinders, complete diesel oil engine with radiator coupled with 30 Kva, 3 phase,415 Volts @ 1500 rpm,0.8 PF,50Hz,self-excited,self regulated screen protected complete alternator with control panel with all accessories of complete DG set.

1 No

b Kirloskar (3R 1040 type): Developing 42 BHP @ 1500 rpm,self start,watercooled,3 cylinders, complete diesel oil engine with radiator coupled with 15 Kva, 3 phase,415 Volts @ 1500 rpm,0.8 PF,50Hz,self-excited,self regulated screen protected complete alternator with control panel with all accessories of complete DG set.

5

18 Double entry Accounting Servers 1 No IBM 7979 B4 AX3650 XEON QUAD CORE E 5430,2.66 GHz/1333MHz/12MB L2

Cache/2X1 GM RAM CHKILL/Open Bay 3.5” HS SAS( IBM make purchased in 2008) with 3 years warranty. IBM 39M 5785 2GB RAM(1GBX2),IBM 43X 0802 300GB,3.5 in 15K HS SAS HDD,IBM 25R 8064 Server 8K Raid card adapter, IBM 42 C 2069,SPC Emulex 4 GB FU,HBA card, PCI-X 1 port adaptor. Server rack ht 42u depth-1000mmX600mm width/KBD tray/cooling fans-2/Horizontal strips-3/Vertical strip-1



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S. No Model/make/ Year

Description Qty In Warranty (Yes/No)

2007 28 HCL HCL Infiniti Pro BL 1295 with MS Office 2007. 40 No CISCO Router 1841 5 No

DLINK 24 Port Switch L2 Managed switch 5 No

UPS RC-All Tech 5 KVA UPS 5 No

SAMSUNG ML 1640 5 No

WEP HQ1070DX Dot Matrix Printer 5 No

WEP LMP P7-1000 5 No

9U Rack 5 No 2011

29 ACER Veriton M200 G43 191 Yes HP Proliant Web Server – HP Proliant ML350 E, Gen8, Intel Xeon 01 Yes

30 2012

HP HP Compaq 6005 Pro MT PC – AMD Phenom II B95 3.00 GHz – 2 GB RAM – 500 GB HDD – 19” Monitor.

5 Yes

*The above list of items indicates the typical IT assets which shall come under the proposed annual maintenance contract. In addition to the above 3224 IT assets, end-user systems, printers and other peripherals (at C&DMA office and other DMA offices), servers, etc. have been added to the IT asset list of E-Suvidha project. The numbers of IT assets under the project vary from time to time. The successful bidder has to quantify the assets at all ULBs/DDCs/RDMA Offices/CDMA Office and prepare a consolidate assets list existing at the time of taking over the project.

Tender Call For eSuvidha Application Operations ...cdma.telangana.gov.in/docs/RFP-eSuvidha TS 2015...

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