Tenants Brochure

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CHAPTER PAGE NBR. 1. General Introduction 1.1 Expatriation is an integral part of modern business strategy 1 2. A positive expatriation experience with Renthouse International B.V. 2.1 Renthouse has a team of trained, multilingual accommodation advisers 2 2.2 Companies choose Renthouse International 2 HOUSE HUNTING PACKAGE 3 3. Our services 3.1 Process of renting accommodation 4 3.2 Check-in and check-out 4 3.3 Process of purchasing accommodation 4 3.4 Conditions of business 4 4. Steps in progress 4.1 Application form 6 Property furnishing 7 Property sizes 7 Property prices 8 4.2 The viewing trip 8 4.3 Negotiations 9 5. Commitment & tenancy agreement 10 Contract in name of the company 5.1 The law on commitment 10 5.2 Letter of intent 10 5.3 Tenancy agreement 14 5.4 Payments 15 5.5 Signing of the agreement 16 5.6 Condition at the time of check-in & check-out 17 6. A quick explanation of the Tenancy Agreement and the General Conditions 18 7. Schools 22 8. Schoolbus routes 23 Appendix I Tenancy Agreement of the Association of Housing Agencies 24 CONTENTS

description

Everything you need to know about renting your home with Renthouse.

Transcript of Tenants Brochure

Page 1: Tenants Brochure

CHAPTER PAGE NBR.

1. General Introduction

1.1 Expatriation is an integral part of modern business strategy 1

2. A positive expatriation experience with Renthouse International B.V.

2.1 Renthouse has a team of trained, multilingual accommodation advisers 22.2 Companies choose Renthouse International 2

HOUSE HUNTING PACKAGE 3

3. Our services

3.1 Process of renting accommodation 43.2 Check-in and check-out 43.3 Process of purchasing accommodation 43.4 Conditions of business 4

4. Steps in progress

4.1 Application form 6Property furnishing 7Property sizes 7Property prices 8

4.2 The viewing trip 84.3 Negotiations 9

5. Commitment & tenancy agreement 10

Contract in name of the company5.1 The law on commitment 105.2 Letter of intent 105.3 Tenancy agreement 145.4 Payments 155.5 Signing of the agreement 165.6 Condition at the time of check-in & check-out 17

6. A quick explanation of the Tenancy Agreement and the General Conditions 18

7. Schools 22

8. Schoolbus routes 23

Appendix I

Tenancy Agreement of the Association of Housing Agencies 24

CONTENTS

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Expatriation is an integral part of modern business strategy

International companies relocate their employees to other countries in order to improveor implant top-level management, transfer expertise, or to develop internationalmanagement within local offices on a global level.

For you, the individual employee, it signifies career development. It gives you thechance to widen your experience and increase your opportunities, sometimes eveninvolving promotion within the company.

For an expatriate this is an exciting and challenging prospect - a new job in an unfamiliar culture, and the opportunity to develop increased self-awareness, as well as an acknowledgement of the company’s commitment to them.

For the family however, the prospect can seem altogether more daunting, meaning a change of home, language, schools and culture, not to mention the task of having to make new friends.

In short, losing all that is familiar. This can make it difficult to adjust comfortably.Services provided by an accommodation agency like Renthouse International B.V. can assist and guide you through the difficulties during relocation.

GENERAL INTRODUCTION

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1.

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Smooth adjustment for the whole family can be accomplished by:

• Obtaining sufficient information.• An orientation trip.• A good introduction to accommodation in Holland by professional Renthouse staff.• A guide on arrival, who speaks your language fluently.• Someone who is enthusiastic about living here.

Renthouse International B.V. - a team of trained, multi-lingual accommodation advisers

A friendly face who knows the housing market, how to resolve problems with a newhome, details of schools and to assist with the intricacies of the bureaucracy involvedwhen registering, connecting utilities, telephone and television.

Companies choose Renthouse International B.V.

Renthouse International B.V. was founded in 1968, since when we have developed intoone of the largest rental accommodation agencies for expatriates in The Netherlands. We take pride in our long track record of success, flourishing through a policy ofensuring that we can continually provide our clients with the newest and widest range of options to suit every individual need.

Renthouse International B.V. is a well respected member of the Nederlandse Verenigingvan Makelaars (N.V.M.) the Dutch Association for Realtors.

NVM accreditation:

• means professionalism;• means reliability;• means knowledge of laws and by-laws.The NVM association sets strict guidelines and requires that its members meet thehighest standards for both quality and level of service support.

Having been in the industry longer than any competitor - almost 40 years - puts us in aunique position to share with you our expertise and supply you with a service based onexperience that you can be confident meets even your most individual requirements.

Renthouse International B.V. means:

• the largest range and variety of accommodation; • detailed market awareness with immediate updates on newly vacated properties on

the market; • independent insight into visibility of individual budgets and of property valuations; • price development in the market; • quickest reaction to client request;• fast and accurate information;• widest range of client service.

2.1

2.2

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A POSITIVE EXPATRIATION EXPERIENCE WITH RENTHOUSE INTERNATIONAL B.V.2.

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3

House Hunting Package

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Our core business is assisting expats in finding accommodation either for rent or tobuy. Our office is the central point where requests for housing meet and are combinedwith the offers from owners and colleagues.

After registering your request a selection of suitable properties will be selected and anappointment for a viewing trip is scheduled. One of Renthouse’s accommodation adviserswill collect you from your hotel or office and the selected properties will be visited.

Upon finding the desired home consult your adviser on duration, price, additionalrequirements and he/she will negotiate on your behalf. When an agreement has been reached a letter of intent will be send for your signature after which the tenancyagreement can be drawn up and signed and the payment of the initial invoice for rent,deposit and agency fee can be arranged.

Renthouse Int. will arrange and assist at the check-in and the drawing up of the surveyreport.

It is during the check-in that actual responsibility for the property passes from theowner to the client. Your adviser will assist, oversee and bear witness to all necessarymatters.

- Checking of the inventory list supplied by the owner (Any disagreements on contentof the property, including damages etc. should be noted on the inventory list.)

- Reading the utility meters;- Checking with the owner that all required cleaning has been done (For example,

the cleaning of linen, curtains, woodwork etc). - Check the supply of instructions in English for all appliances, garbage collection,

heating systems etc, where possible. - Arranging a list with contact names and telephone numbers. - Obtaining all necessary keys. - Introduction with neighbours (when possible);- Arrange schedule with owner to resolve outstanding issues;- Your adviser will arrange connections and submit meter readings;- Arrange the survey report (registering the state of the property)- Assist and advise on any possible issue, when and where possible.

At the end of the lease an appointment will be arranged for the check-out and a deliveryreport drawn up, specifying what necessary repairs have to be done, for whose accountand who will arrange these repairs. The accommodation adviser will assist in the dis-connection of the utilities.

Arrange a meeting with one of our makelaars to discuss your requirements for the purchase of a property. After acquiring information from a mortgage supplier, whereproof of income in Holland and/or abroad will be required, we will draw up a selectionof suitable properties.

An appointment for a viewing trip is scheduled. Your makelaar will collect you fromyour hotel or office and the selected properties will be visited. Upon finding the desiredhome a discussion with your makelaar will follow for consultation on price, state of delivery, conditional bidding etc, and he/she will negotiate on your behalf. When success-ful the purchase deed at notary’s office will be taken care of after which date the prepa-ration of mortgage and evaluation for mortgage supplier will be arranged.On the date of the delivery of the house a second visit to the notary office is necessaryfor the transfer deed and handing over of keys.

OUR SERVICES

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3.

Process of renting

accommodation

3.2Check-in and check-out

3.3Process of purchasing

accommodation

3.1

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Renthouse International B.V. is contracted by you/your employer to provide one

of the following services:

HOUSE HUNTING PACKAGE - based on “NO CURE, NO PAY”

RENTALThe calculation of the cost of the house hunting package is based on the duration of the tenancy agreement (including any extension after the expiry date) on the total periodic instalment.

- Short leases - up to 6 months 15% of the total period rent min. € 300,= - Long leases - 6 months and longer. Equal to 1 months rent

• Fees are not negotiable. • No refunds on premature termination.

SERVICE PACKAGES

- Full settling-in package € 80,= per hour - min. € 300,=

- Tenant support package 8% of the gross monthly rent - min. period 12 months

- Tenant counselling package € 80,= per hour Min.15 minutes per call

- Check-out package € 80,= per hour - min. € 300,=

All fees are subject to BTW/VAT - 19%.

*** Renthouse International B.V. cannot be held liable for the consequences, financialor otherwise, if an agreement has been cancelled by either an owner or a tenant and/or complications that may arise from late (or incorrect) or non-payment of an invoiceand/or costs of bank transfers and/or currency fluctuations.

*** Whenever a change of occupancy is effected, a new tenancy agreement will haveto be drawn up.

*** Should a change of occupancy occur with the same parties and the same propertyRenthouse International B.V. will give a 50% reduction on the tariff of the house huntingpackage. This reduction will not be applicable in case of: • A notice of termination has been given before the acceptance of the succeeding

agreement. • Renthouse International B.V. has proposed other accommodation to the succeeding

occupant and taken him on a viewing trip before the acceptance of the succeeding agreement.

PURCHASEThe calculation of the cost of the house hunting package is based on the required time,expertise, purchase sum and the purpose of the purchase, private use or investment.

• 1% - 2% of the purchase price

The General Consumer Terms & Conditions 2007 are published on www.renthouse.nlShould you wish to receive these by mail, please contact our office.

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CONDITIONS OF BUSINESS3.3.4

A.

B.

C.

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The application form

Family name: E-mail address - private telephone + mobile + fax number.Company name: Cy. address - cy. telephone - cy. fax number.Name hotel: Name - telephone- and fax number.Name contact person: In the company with his/her e-mail, telephone and fax number.

01. Amsterdam Centre.02. Amsterdam South.03. Amsterdam West and Badhoevedorp.04. Amsterdam East, Diemen, Weesp and Duivendrecht.05. Amsterdam Buitenveldert, Ouderkerk, Amstelveen.06. Uithoorn, Aalsmeer, Mijdrecht, Wilnis, Vinkeveen.07. Haarlem, Aerdenhout, Bloemendaal, Heemstede.08. Amsterdam to The Hague: Hoofddorp, Nieuw Vennep, Lisse, Alphen a.d. Rijn,

Wassenaar, The Hague.09. Amsterdam to Utrecht, incl. ‘t Gooi: Abcoude, Muiden, Hilversum, Laren, Blaricum,

Huizen, Bussum, Naarden, Loosdrecht, Maarssen, Breukelen, Utrecht. 10. North of Amsterdam.

• Fully furnished• Partly furnished• Empty

• Studio• Flat• House• Min. number of bedrooms• Other requirements/preferences: (for example: bath, garage, garden, balcony, etc.)

• Starting date: earliest and latest • Fixed period of the lease (... months)

This should be quoted exclusive of utilities

• Number of people: This is the total number of persons requiring to be housed, plus the ages of any children.

• Your nationality:• School: Which will be attended by your children: British/International/Japanese/

American/European/other.• Transportation: Will you require public transport to get to work?• Pets: Will you keep a pet, now or in the future.

Reason for renting accommodation:This is a legal requirement and owners wish to know the circumstances under whichthe tenant wants to rent, i.e. on company assignment, temporary accommodation witha view to buying, for living/commercial reasons, etc.

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STEPS IN PROCESS4.4.1

Details

Area you wish to live in

Furnishings

Type of property

Length of lease to be signed

Price range

Personal

Motivation

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PROPERTY FURNISHING

rate 70% of the total supply

• To live Chairs, tables, cupboards, floor covering, window covering, etc.• To cook Cooker, cooking utensils, pots, pans, etc.• To eat Crockery, cutlery, glassware, etc.• To wash Usually washing machines, dryers, vacuum cleaner, iron etc.• To sleep Beds, bedding (mattresses, blankets and pillows), bed linen

may or may not be supplied.

rate 25% of the total supply

• Floor covering Carpets, wood, tiles, other.• Window covering Curtains, blinds, other.• Kitchen fittings Sinks, cupboards, cooker, and other machinery various

per object.

rate 5% of the total supply

This means that there is nothing at all in the property.

PROPERTY TYPES

• Studio Living and sleeping areas are not separated. • Flat A set of rooms on one floor with separate living and sleeping

areas. Separate from adjacent quarters, but sharing a commonstreet entrance.

• Maisonette A flat with 2 levels.• Row house One in a string of houses.• Drive-in house A garage as an integral part of the structure, with living quarters

on the first floor, and sleeping quarters on the top floor.• End house A house at the end of a group.• Corner house A house at the corner of a street.• Semi-detached One of two houses under one roof.• Free standing A detached - separate house (standing alone).• Villa An up-market detached house.• Bungalow A one level house.• Boat A houseboat used as a living accommodation.

The official rules and regulations for renting and buying properties in the Netherlands,and in particular Amsterdam, can be found on www.vrom.nl and www.amsterdam.nl

PROPERTY SIZES

For rental purposes, properties are described by the number of bedrooms, this beingindicative of the number of people which it can comfortably sleep.

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4.Fully furnished

Unfurnished

Empty

Descriptions

Categorizing

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PROPERTY PRICES

Actual prices are set by the owners of the properties. Like any other market, rental pricesvary not only with supply and demand, but with fluctuations in the selling market.

The basic considerations in assessing the price of a property are:

• The quality: an assessment of the condition of the property.• The size: relates to the number of bedrooms in the property and square metre area.• The location: situated in or out of a prime area: a prime area is one served by the

schools buses. • The state: whether furnished, unfurnished or empty.

There may be cases where an unfurnished property is more expensive than a similarfurnished property, due to the difference in quality of the property.Furthermore ‘taste’ has an important influence on price assessment. Eccentric tastes,however interesting they may be, do not necessarily command higher prices.

Generally the quoted prices are “fair market prices” (having taken into account allaspects).

They do not include the costs of:

a. Utilities: gas, water and electricity.b. Excess cost of central heating. c. Service contracts for gas central heating and water heaters.d. Property Tax (the tenant’s part).e. Local taxes (for example: garbage collection, environment

tax/purification charges, land draining rates, dog tax).f. Telephone installations; apparatus, line rental and calls.

g. Cable television, radio/television license, internet and/or satellite dishes.

h. Private insurances, i.e. liability, furniture, personal goods.i. Parking permit.

The viewing trip

Your request is processed electronically and a list of suitable properties which meet your general specifications is presented. Each property is then manually scrutinised,and the list is subsequently narrowed down to a selection which in our experiencemeets your specific needs as closely as possible. The resulting properties from this last round of selection will be those included in your viewing trip.

During the viewing trip we advise you to ask any question you like, and ask to seeanything of particular interest to you.

Properties are rented the way you see them, unless you are otherwise advised. Whengoing through a property you should make notes about any particular points you wishto remember. This will help you at the end of the trip to remember which propertiesand their particulars you have seen.You might be interested in a particular property, but wish the owner to make someadjustments and/or alterations. Do not hesitate to express these wishes to youraccommodation adviser, who will in turn discuss them with the owner on your behalf.

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4.Market fluctuations

Quoted prices

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You should not view the same property with two different agents. Therefore, if you have previously visited a property, inform your accommodation adviser immediately.

In Holland it is not common practice, nor is it appreciated by the owners, to revisit a property without the presence of your accommodation agent.

Negotiations

By the end of the trip you ought to be in one of the following positions:

1. To make a definite commitment on a property.2. To enter discussions or negotiations on a property.3. You wish to be further informed about a property e.g. inventory, condition of the

property, price conditions.4. Nothing which you have seen meets with your approval. You should discuss any of these situations with your accommodation adviser for further action.

Upon your decision to rent a property, you should inform your adviser of your

wish to do so, and supply the following information:

• The name to be mentioned on the contract as the tenant (the company name oryourself).

• Confirmation of the number of people and pets, that will live at the rented property.• Starting date of the tenancy agreement.• Length of the tenancy agreement (in months).• Confirmation of the monthly rent payable.• Confirmation of the amount of the deposit.• Any additional requests you may have for the owner.• Negotiations are based on the acceptance by both parties of the tenancy agreement

and the General Conditions.

Your accommodation adviser will pass on your proposal to the owner for hisconsideration, and will return to you with either an acceptance or a counter proposal by the owner.

Some owners will negotiate; some may, some can’t, and some won’t. Those owners who need to let their property urgently are more likely to negotiate than those who have no urgency. Renthouse International B.V. will work as hard as possible to obtain the terms and conditions you require. However, the ultimate acceptance lies with to the owner alone.

Pets:

Damage and/or extra cleaning as a result of keeping pets. This is for the account of the tenant. This includes fumigation of the property before the check-out. Always keep receipts!

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4.Notes of caution

4.3

Making your decision

Confirming your choice

Notes of caution

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COMMITMENT & TENANCY AGREEMENT

The law on commitments

During negotiations it is understood that:

• You have obtained permission from your company to commit to renting theaccommodation.

• You have obtained a work permit or an exemption. • Each party enters into negotiations with the intent to rent from or to let to the other

party.• Your verbal offer is legally binding, so if the other party accepts your offer, there is

a deal.

• Negotiations are based on the acceptance by both parties of the tenancy agreementand of the General Conditions.

Consequently it is not possible to make an offer on more than one property

at one time.

The letter of intent

The EU rules and Dutch Civil Code have made the signing of a written confirmation a matter of urgency. To avoid problems it is advisable to ensure that all subjects ofnegotiation are concluded up-front, and that all necessary information is obtainedbefore the drawing up of the tenancy agreement. Negotiations are based on theacceptance by both parties of the tenancy agreement and of the General Conditions.

Renthouse International B.V. will therefore request you to confirm your verbalcommitment and it’s conditions by completing and signing a ‘Letter of Intent’. This forms the basis of the formal contract.

The completed letter of intent is a legally binding document.

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5.5.1

Legal requirements

5.2

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Letter of Intent

FROM/VAN : Renthouse International B.V.FAX NBR. : (+31) 020 - 646 909TEL. : (+31) 020 - 644 8751CONTACT : e-mail addressNAME :

TO/AAN :ATTN. :FAX NBR. : e-mail address

DATECONCERNING : Letter of IntentNBR. OF PAGES :

Dear We refer to your expressed intention of renting the property at ..... through RenthouseInternational B.V.

Dutch law requires us, as your agent, to ask you for a formal declaration of intent torent the property of your choosing, as mentioned above. During the viewing trip youhave received our ‘Guidelines & Information’ brochure for tenants in which you will finda certified translation in English of the tenancy agreement and the General Conditionsand you are acquainted with their contents.

We would kindly, ask you to complete and sign the attached form and return it to us by fax or e-mail as soon as possible, including a copy of your passport.

Upon receipt of your written confirmation (this form signed and completed)

Renthouse International B.V. will:

a. Inform the owner of your intention to rent the property.b. Obtain the written confirmation of the owner.c. Prepare the tenancy agreement and invoice.

We would like to remind you that the services of Renthouse International B.V., in thecapacity of accommodation agent are rendered in accordance with the agent’s GeneralConditions and Rates, which you have received. The appropriate agency fees shall bedue on the date on which your verbal commitment has been received by us. This letterof intent serves to obtain correct information to draw up the written confirmation in thetenancy agreement.

The calculation of the cost of the house hunting package is based on the duration of thetenancy agreement (including any extension after the expiry date) on the total periodicinstalment.

- Short leases - up to 6 months 15% of the total period rent min. € 300,= - Long leases - 6 months and longer. Equal to 1 months rent

• All fees are subject to BTW/VAT - 19%.

• Fees are not negotiable. • No refunds on premature termination.

Yours faithfully,

RENTHOUSE INTERNATIONAL B.V.

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Letter of Intent

The undersigned acknowledges, that the tenancy agreement must be signed and the total of the rent, deposit and commission must have been received in full, before taking occupancy and receiving the keys.

The undersigned wishes to rent by reason of:

(for example: ‘temporary employment in The Netherlands’, ‘temporary accommodationbefore purchasing’)

Tenant

NameAuthorised representative Chamber of Commerce registrationAddressPostcode/PlaceTelephone number direct lineFax Email addresses

Occupant

NameAddressPostcode/PlaceTelephone numbers cy. and privateFaxEmail addresses cy. and privateEmployerNationalityPassport numberNumber of family members individualsPetsAttach copy of the passport nr

The rented property

the furnished/upholstered [type] residence with fixtures, located atAddressPostcode/Placeas well as ……… [garden, garage etc.] and joint use of any common areas.

Duration of the tenancy

a. Commencement dateb. Term of tenancy month(s) (and ..... days)

c. Expiry date

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Payment obligations

Tenant's total payment obligation consisting of:

Rent €

Upholstery / Furnishing / other fixtures /internal maintenance €

Advance payment for supplies and services €

Advance for central heating €

Supply of additional services €

Total excluding utilities €

Payment period per month

Settlement of advance payments ........... monthsDeposit €

First payment period from- ......... to......... = € ......... Payment in advance not later than first day of each payment period

Additional conditions

Date: Signature:

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The tenancy agreement in the name of a company

Termination is always possible on the expiry date.

The following regulations and stipulations are further applicable:

A. The company rents on behalf of a specific occupant or family

• Termination: where possible by invoking the diplomatic clause.

Proposal of a new occupant is possible, but the lessor can:a. Refuse. b. Request new terms such as price, duration etc.

• Termination: where not possible by invoking diplomatic clause, (as the reason fortermination is not work relocation or the diplomatic clause has been deleted in thetenancy agreement).

Proposal of a new occupant is possible under the same conditions as the existingtenancy agreement and on the following conditions: a. The company remains responsible for the tenancy agreement. b. A representative of the company should be present at the change of occupant. c. The departing occupant should hand the house back in the same manner as he has

accepted it, and as described in art. 3 of the General Conditions.

B. The company rents for its ‘employees’

When this occurs, the renting company may change the occupant as they wish.Few owners will agree to such a let, as this involves different people coming and goingall the time. However, should an owner agree to let his property under these circum-stances, then the following points should be observed:

• One person within the company should act as the spokesman for the duration of the lease.

• The owner should know who is occupying the property at all times.• To prevent disputes and arguments at the final check-out, we advise that every

time an occupant leaves the property, the company and landlord should do a ‘mini check-out’ to keep track of any losses, damage, or cleaning for which the lessee may be liable.

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5.5.3

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Payments

INITIAL PAYMENT - INVOICE

The total amount of an invoice should be in the account of Renthouse International

B.V. at least 14 days before the date of delivery of the property, or before the start

of the tenancy agreement, whichever is earliest. Full payment is a condition for

entry to a property.

The initial (up-front) costs are:

• Rent: To be paid in advance per month/quarter. • Deposit: Usually 1-3 month’s rent in cash.

In cases of larger deposits, a bank guarantee - may be acceptedby the owner.

• Commission: One month rent (see 3: conditions of business).• Tax (BTW/Vat) 19%: Tax is only paid over the commission.• Various: For example advance utilities.

HOW TO PAY

The normal method of payment is by a bank transfer. It takes an average of five workingdays from one bank account to another.In cases of urgent payments, cash or a telephone transfer can be made.

Acceptable forms of payment:

• Bank transfer or cash. • Certified cheque drawn on a Dutch bank in Euros.

Conditional acceptable forms of payment:

Transfers from banks (Dutch or otherwise) located outside the country are accepted onthe condition that they are in Euros, and that costs involved are for the account of thelessee. These transfers can be made out to:

ABN/Amro Bank, Amsterdamseweg 421 in Amstelveen Account nr. 46.80.68.910 - BIC code: ABN-ANL2AIBAN NL49ABNA0468068910in the name of Renthouse Int. Nederhoven 19-21 Amsterdam

Unacceptable forms of payment:

• Cheques drawn on banks (Dutch or otherwise) located outside the country.• Foreign cash.• Payments in kind.

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5.5.4

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TENANCY AGREEMENT

The “Tenancy agreement” and “General Conditions” of the legal contract are in

the Dutch language and the document in English is a certified translation supplied for the convenience of our clients.

You are strongly encouraged to read the entire Tenancy Agreement & GeneralConditions carefully, and if there are any points which are unclear to you or requirefurther elaboration, please ask your accommodation adviser or call our office.

The agreement is a custom made document specially drawn up for rentals of furnished,semi- and unfurnished properties, rented by the international expatriate community fortheir limited periods of stay in the Netherlands. It has been drawn up within the frame-work of Dutch law and adjusted to these special circumstances.

The individual clauses of the agreement have been worded to reflect the law as closelyas possible, and therefore cannot be altered in any way. Should the parties requirespecific pre-agreed points to be included in the agreement, it can be done by theaddition of extra clauses provided they do not conflict with the law, or injure eitherparties’ rights.

signing of the agreement

This is probably the most important stage of the renting process for both parties,because each formally honours their commitments to the other and to the terms and conditions of the agreement and of the General Conditions.

This is the legal document of lease in the Dutch language, and is recognised by the Dutch courts. The English translation is not a legal instrument; it is a service by Renthouse International B.V. to their clients.

Renthouse International B.V. organises the signing of the tenancy agreement, receipt of the first payment, and the checking of the bank guarantees as stated in the tenancyagreement.

Minor errors, such as misspelling of names can be corrected with an indelible pen andby placing initials in the margin. Serious errors require retyping on a new sheet and theold one should then be destroyed.

The written contract is a confirmation of the verbal agreement, as described in the letter of intent received by both you and the owner. Therefore you should read carefullythat this truly represents the wording of the letter of intent. Should you require anyclarification of any point, ask for help. When you are satisfied that everything is in order,you initial each side of each page beside ‘init.’ and sign the end pages of the agreementand the General Conditions above ‘Huurder’.

The routine procedure for handling signings is that an original is given to each party for reading and signing, and these should be returned to Renthouse International B.V.We then switch them around for signing again, and this time each party keeps the mostrecently received original.

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Condition at the time of check-in & check-out

• Net curtains washed (cold) or dry-cleaned (receipts available).• Heavy curtains and blankets/quilts dry-cleaned (receipts available).• Curtains back in original place after cleaning (not shrunk or in any other way

damaged). • Bed linen washed and ironed.• Venetian blinds / louvre drapes properly cleaned.• Windows cleaned inside and out (incl. the woodwork).• Kitchen and bathroom incl. inside of fridge, oven, cupboards and extractor fan

cleaned.• Garbage and empty bottles removed.• The whole house has to be cleaned incl. woodwork and vacuumed and if necessary

the carpet chemically cleaned (not shampooed).• The garden has to be cleaned; cut the grass and remove the weeds, moss on tiles

removed• The inventory arranged as per inventory list drawn-up. So, if you have put everything

in boxes, please put everything back in its place.• The central heating and geyser to be serviced and chimneys cleaned (receipts of

payments to be handed at the time of the check-in & out).• As the utilities are in your name, we kindly request you to inform the utility company

that you are leaving. Arrange the change of names after the check-in or check-out, asper the meter readings that will be taken during the check-out.

• Please, arrange the disconnection of the telephone, cable television and internet afterthe check-out.

• Kindly, inform the municipality/registration office concerning your departure.• Go to the post office and arrange a “Notice of departure”/change of address.

(Your mail will be forwarded to the address indicated by you).

Schedule an appointment for the check-in and the checkout at least seven days inadvance. The appointment for the check-out has to be on the day you are leaving, after the cleaning of the house and when you are ready to hand over the keys.

Should the accommodation not be ready for occupancy by a new lessee at the finaldate due to, for example, insufficient cleaning or incomplete inventory, the owner isentitled to hold the departing lessee liable for the days of late delivery and the costs for the extra labour involved and for any financial claims from the tenant.

Should any of the items of the inventory not be present, the owner is entitled to charge the departing lessee for both the missing items and for the hours involved in replacingthese items.

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5.5.6

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The first part - the variable and the negotiated part of the agreement.

It embodies all the negotiated items between both parties, such as: length of the lease,rent to be paid, which costs are included in the rent, deposit etc.

The second part - the fixed part of the document is known as the

General Conditions.

These Conditions are embodied in Dutch and European law, and cannot under anycircumstances be altered. Within these General Conditions the lawyers have madeevery effort to balance the rights and obligations of each party within the law. The factthat both parties may agree to change an article does not make it legal, and in the eventthat a judicial party may have to settle a dispute, he will take the legal course of actionand ignore the illegally altered articles.

The landlordIs the party who lets the property to the tenant.

Name

The owner(s) of the property.

Proxy

Someone who has a written power of attorney signed by the owner, and will act on theowner’s behalf.

Address

The address of the owner, where all future correspondence can be sent. This may bethe address of the proxy.

Bank account

This is in the name of the owner/his proxy/his agent.

The tenantIs the party who rents the property from the landlord.

Name

a. The name of the company.The proxy is an officer of the company with the power of attorney to sign on behalfof the company and is registered in the Chamber of Commerce.

b. The occupant.

OccupantThe person, who will be occupying the property. This can be the same name as the tenant.

The property The property which will be let and rented.

Duration of the agreement The duration of the contract is the period from the starting date(date of commencement) - to - the date of vacating. Landlord and tenant determine the duration of the agreement. Some tenants or owners wish for a long contract in order to obtain security of tenure. Others wish for a short contract in order to obtain flexibility of tenure.

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6. A QUICK EXPLANATION OF THE TENANCY AGREEMENT AND THE GENERAL CONDITIONS

1.1

1.2

1.3

1.4

1.5

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19

The tenant has to give at least 2 full calendar months notice, and the lessor 3 or 6 months before the date of expiry. Should neither party give notice the tenancy agree-ment may be extended on the same conditions for an indefinite term.

Diplomatic clauseDuring the entire tenancy agreement a notice of termination can be given by eitherlandlord or tenant, in the event that the location of employment of either is changedand in case of resignation or dismissal.

Either the landlord is transferred back to the Netherlands or the tenant is transferred abroad. The period of notice (unless changed) is two calendar months. Termination under the diplomatic clause can, therefore, only be invoked in case of work transfer, resignation or dismissal and for no other reason. Both parties should include a letterfrom their employer indicating the transfer when giving the notice of termination.

PaymentThe total amount to be paid each month/quarter. This amount may include servicecosts, advance payment for central heating, utilities and provision for other services.

The law requires that the owner indicate in which way the total periodic instalment is tobe composed, and therefore a further division of this amount is made into amounts formovable and immovable parts. The owner will supply this break-down to RenthouseInternational B.V.

a. Immovable part:

The rent without fixtures, fittings and furniture (inventory). The yearly increase of rentwill be applicable to this amount (art. 1.6a).

b. Movable part:

The rent for the fixtures, fittings and furniture, and the internal maintenance that is forthe account of the landlord, as assessed and determined by the owner.

c. Service costs:

These are monthly costs which are paid by the owner to the association of owners.Apartments are rented inclusive of service costs. Increases of advances may be chargedto the tenant by the landlord.

d. Central heating costs:

These costs are sometimes included in the rent. The specified amount is paid by theowner, and is the average cost of heating for the previous year. Any excess cost abovethis amount will be charged to the tenant.

e. Advance for article 7 General Conditions:

These costs are paid by the landlord on behalf of the tenant; for example, advances forgas, electricity and water, and costs for the gardener. The advance amount is generallysettled against the actual cost.

6.3.3

4

1.6

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Period of instalment:

The rent will be paid for example per month, or per quarter.

Settlement of services:

In a circumstance where the owner pays a number of costs which are for the account of the lessee, these will be settled on an agreed periodic basis.

First instalment:

The first instalment of rent will be a minimum of 1 month, and can be increased by an amortised amount for extra days, caused by an irregular starting date (for example15/1/03 to 28/2/04). The practice is to adjust the first instalment pro-rata to the days inthe year.

Instalments payable on:

Regular payment of rent and advances are always due on the first of a period, e.g. first of every month or quarter, and are to be paid by a standing bank order.

Deposit:

a. Cash.b. Bank guarantee.Normal practice is that the deposit is paid by banktransfer. In exceptional circumstancesa bank guarantee may be accepted by the lessor. A bank guarantee should be a ‘hard’bank guarantee. This can be recognised by the words ‘at first request’. A bankguarantee should be made valid up until three months after the final date of vacating.

Indexation/Yearly rent increaseThe rent is indexed every contract year, on the date of the start of the contract. The rentis increased by the percentage of the government index for family consumption, aspublished by the Central Bureau of Statistics.

Accommodation agentIn the tenancy agreement it is stated that Renthouse International B.V. will arrange the signing of the tenancy agreement, and on behalf of the owner receive the firstinstalment and the deposit.

EXPLANATION OF GENERAL CONDITIONS

The General Conditions describe the rights and obligations of both lessor and lessee during the tenancy agreement. We urge you to read these carefully.

Summary of contract

Checking- in/out

The property should be delivered in a good condition, and returned in the samecondition (except for wear and tear) to the lessor. A notation of the inventory and thecondition of the premises will be made, both at the check-in on the survey report, andalso at the check-out on the delivery report.

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6.

8.

4. & 9.

3.

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Maintenance obligationsThe articles concerning the up-keep obligations are sometimes confusing for both thetenant and the landlord. Perhaps the following definitions can be of assistance:

For the account of the landlord are:

• The outside, and the major internal- and external maintenance. • The normal wear and tear, e.g. discoloration of wallpaper, wearing of machines, natural ageing, etc. ‘Wear and tear’ means deterioration due to normal usage and ageing. There are two types of maintenance:

There are two types of maintenance:

A. Routine or preventive maintenance.This is regular maintenance to keep everything functioning properly and to preventdamage.

B. Corrective maintenance.These are repairs, required to restore normal working after something has failed.

For the account of the tenant are:

• The routine and preventive maintenance within the meaning of Article 7:217 of theDutch Civil Code• Direct damage such as breakage. • Consequences of lack of cleaning. • Consequences of lack of preventive maintenance. Minor repairs:a. repairs that a tenant needs to make from time to time under normal use of the

property and that can and may be performed to the residential property by a tenantof average skills, without requiring specialist knowledge and at negligible costs to places that are accessible to the Tenant with normal material and tools that are commonly used, also if the need for those repairs is entirely unrelated to theTenant's actions;

b. all repairs that are regarded as minor repairs pursuant to a general order in council within the meaning of Article 7:240.

‘Damage’

This term has many aspects. When an object fails to function properly because injuryhas been done to it, it is said to be damaged.

• Damage can be caused in various ways. It can be breakage, denting, discolouring,smell, rust etc.

• Damage can also happen in case of an accident, non-cleaning or lack of normal orpreventive maintenance.

• Secondary damage is a result of primary damage. The primary damage (such as a break in a pipe, or lack of maintenance etc.) causes further damage (secondarydamage e.g.). When a water pipe breaks: this is primary damage; and because of the break the carpet gets wet: this is secondary damage.

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6.6.

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There are a number of purpose built foreign language schools available in Holland,catering to the needs of children of expatriates working here. They includeInternational, American, British, French, German and Japanese.

The curricula of these schools tend to follow that of the parent country. These schoolsare funded by a variety of means such as by the parent government, the Dutch govern-ment, local municipality, the local national business community and by fees fromparents. All of these schools enjoy a good reputation for the standard of education they provide, and all have affiliations with various universities for further education.

A number of indigenous Dutch schools run what is called a stream; either anInternational Stream or an English Stream. In terms of language the term Internationalusually means English. Most of these schools provide primary and secondaryeducation to either a foreign or Dutch curriculum, culminating in the InternationalBaccalaureate (IB).

Lastly there is the Europa School in Bergen. This school provides primary and secondary education in Dutch, English, French, German and Italian to it’s owncurriculum, culminating in a European baccalaureate.For general information on such schools, you should contact:

International Education Association (Stichting Internationaal Onderwijs)

c/o Dienst Onderwijs, Drs. H.L.F. ‘s-Gravesande (secretariat)

P.O. Box 12650, 2500 DP The Hague

Telephone: 070 - 353 2659/Fax: 070 - 353 2506

For particular information you should contact the school of your choice. For purposesof looking for areas in which to live, parents should investigate ways and means ofgetting their children to the school. The most obvious way is to live as close as possibleto the school. An alternative way is to use a school with it’s own bussing system. Of course there is always the option of driving the children to school, but this doesn’tsuit all families as it requires buying a car, and ties a parent to two committed trips each day.

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7. SCHOOLS

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At present this school operates a bussing system on an “as required” basis in Amstelveen and surrounds. Families with children attending both the British school in Amsterdam and Voorschoten can rest assured that transportation from theAmsterdam area is arranged to the school in Voorschoten.

The international school bus collects the children from any point as required by the parents.

The Japanese school bus routes include:The Hague - Voorburg - Leidschendam - Voorschoten.Amstelveen - Ouderkerk - Hoofddorp - Aalsmeer - Uithoorn - Badhoevedorp.

The Amercian School bus routes include: Rotterdam - Capelle - Amsterdam - Amstelveen - Uithoorn - Warmond - Oegstgeest -Schiedam - Maassluis - Monster - The Hague - Waddinxveen - Bleiswijk - Zoetermeer -Nootdorp -Voorburg - Rijswijk - Noordwijk - Wassenaar - Leiden - Voorschoten -Bloemendaal - Aerdenhout - Hillegom - Heemstede - Hoofddorp - Nieuw Vennep -Leiderdorp - Leidschendam.

The British school in Voorschoten bus routes include: Noordwijk - Leiden - Voorschoten - Wassenaar - The Hague - Sassenheim - Oegstgeest -Amsterdam - Amstelveen and surrounds - Schiphol.

Public Transport:

For any information concerning public transportation between addresses you can callthe central number: 0900 - 9292.

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8. SCHOOLBUS ROUTES

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TENANCY AGREEMENT OF THE ASSOCIATION OF HOUSING AGENCIES

The undersigned

, the 'Landlord'

and

, the 'Tenant'

Whereas:

(if the Landlord temporarily moves away for reasons of work) a. the Landlord is the owner of residential accommodation at ........... in ….…….b. the Landlord will not occupy the rented property for a period of ........ due to

temporary relocation of the Landlord's work more than 50 km away from the rentedproperty for a period of ......... months;

c. the Landlord wishes to let the residential accommodation referred to in paragraph a for the period referred to in paragraph b;

d. after the period referred to in b. has elapsed, the Landlord wishes to return to theresidential accommodation referred to in paragraph a;

(if the Tenant needs temporary residential accommodation for his work [for hisemployee] in Amsterdam

e. the Tenant/occupant has been temporarily posted to ...... by his employer[name ofemployer [the Tenant/occupant has posted his employee [name of employee] temporarily to ……, respectively ……];

f. in that connection, the Tenant/occupant requires residential accommodation for a period of .... months [for his employee] in ………

g. the Tenant/occupant wishes to rent the residential accommodation referred to inparagraph a from the Landlord for the period referred to in paragraph b;

h. the parties wish to lay down their understanding in that regard in this agreement.

Now, therefore the parties agree as follows:

KEY DETAILS OF THE TENANCY AGREEMENT

Landlord :Name :Authorised representative :Address :Postcode/Place : Telephone numbers : Fax : E-mail addresses : Bank account no. : in the name of : IBAN + BIC numbers :

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APPENDIX I

1.

1.1

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Tenant : Name : Authorised representative : Chamber of Commerce registration :Address :Postcode/Place :Telephone numbers :Fax : Email addresses :

Occupant :Name : Address : Postcode/Place : Telephone numbers : Fax : Email addresses : Employer : Nationality : Passport number : Number of family members : individualsPets :

The furnished/upholstered [type] residence with fixtures, located at

Address : Postcode/Place : as well as ……… [garden, garage etc.] and joint use of any common areas.

Duration of the tenancy :a. Commencement date : b. Term of tenancy : month(s) and ..... days c. Expiry date :

Payment obligations :Tenant's total payment obligation consisting of:a. Rent : €b. Upholstery/Furnishing/

other fixtures/internal maintenance : €c. Advance payment for supplies

and service : €d. Advance for central heating : €e. Supply of additional services : €

Total : €

Payment period : per month

Settlement of advance payments : months

Deposit/bank guarantee : €First payment period : from- … to … = €Payment in advance not later than : first day of each payment period

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1.2

1.3

1.4

1.5

1.6

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Manager

The property manager for the LandlordName : Address : Postcode/Place : Telephone numbers : Fax : E-mail addresses :

SUBJECT MATTER OF THE TENANCY AGREEMENT

Letting/renting

The Landlord lets to the Tenant and the Tenant rents from the Landlord the rented property within the meaning of Article 1.4, for the duration referred to in Article 1.5 and subject to the payment obligation referred to in Article 1.6 and otherwise with due observance of the following provisions.

General Conditions

This tenancy agreement is governed by the General Tenancy Conditions of theAssociation of Housing Agencies, referred to below as the 'General Conditions'. These General Conditions form an integral part of this tenancy agreement.

Upholstery/furnishing/other fixtures

This tenancy agreement includes upholstery, furniture and other fixtures (if and insofaras present) in the rented property. The Tenant will pay a separate fee for them, as specified in Article 1.6b.

Inventory/State of repair

An inventory of any movables present inside the Rented Property will be made available, including a description of the state of repair of the Rented Property on commencement of the agreement in the manner described in Article 2.3 et seq. of the General Conditions.

Designated use

The Rented Property is intended to be used only as residential accommodation by theTenant and the members of his/her family or, if the Tenant rents for his employee, bythe occupant and the members of his/her family.

Occupant

If the Tenant referred to in Article 1.2 rents for the occupant referred to in Article 1.3,inclusion of the name of the occupant referred to in Article 1.3 will be regarded as theLandlord's consent referred to in Article 4.2 of the General Conditions.

The Tenant agrees to inform the occupant of the provisions of this tenancy agreementand the General Conditions that are part of it.

The Tenant warrants that the occupant will observe the obligations arising for theTenant under the tenancy agreement and the General Conditions as far as they concernthe use of the Rented Property as if the occupant himself/herself were the Tenant.

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2.

2.1

2.2

2.3

2.4

2.5

2.6

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The Tenant is and remains responsible at all times for the correct and timely observance ofall the obligations arising from this tenancy agreement and declares to accept and observeall acts delegated to the occupant by the Tenant and to honour all the promises made bythe occupant on behalf of the Tenant as if they were the Tenant's own obligations.

EXTENSION AND NOTICE OF TERMINATION OF THE TENANCYAGREEMENT

Extension of tenancy

If the Landlord still has the Rented Property available for letting on expiry of the tenan-cy term referred to in Article 1.5b and the Tenant wishes to use it for a longer term inconnection with the circumstances described in the preamble, the tenancy agreementmay be extended on the same conditions for an indefinite term.

Automatic extension

The tenancy agreement will be extended automatically as described in Article 3.1,unless the Tenant or the Landlord gives notice of termination.

Notice

Notice within the meaning of Article 3.2 can be given only: by registered letter or bailiff's writ with effect from the end of the tenancy term (referred to in Article 1.5b) and with due observance of a term of:

at least two full calendar months for the Tenant;three full calendar months for the Landlord, to be increased by one month for each yearthat the tenancy agreement has lasted subject to a maximum of six months; and with acopy of the notice sent to the intermediary or intermediaries referred to in Article 9.1.

DIPLOMATS' CLAUSE

Throughout the rent period referred to in Article 1.5b, both the Landlord and the Tenantwill have the right to terminate the Tenancy prematurely by giving notice of termination:if the Landlord's work is relocated to a location within a distance of 50 km of the RentedProperty and/or if the Landlord resigns or is dismissed;If the occupant's work is relocated to a location more than 50 km away from the RentedProperty and/or the occupant resigns/is dismissed.

In such event the notice of termination shall be given:- by registered letter or writ,- before the first day of a calendar month,- subject to a period of notice of at least two calendar months and- by sending a copy to the agent(s) referred to in article 9.1 hereof.

At the Landlord's first request, the Tenant will be obliged to provide written documentsevidencing the need to terminate the tenancy agreement on the grounds set forth in thisArticle.The Tenant hereby expressly undertakes to vacate the Rented Property together with allthe members of the household at the end of the term referred to in Article 1.5c, to removeall property that belongs to the Tenant, and to make the Rented Property available to theLandlord in accordance with the provisions of Article 13 of the General Conditions.

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3.

3.1

3.2

3.3

4.

4.1

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PAYMENT ON COMMENCEMENT OF THE TENANCY

The Tenant will be obliged to pay the total rent for the first payment period and the deposit on the day of signature of the tenancy agreement at the latest.

The Landlord obliges and authorises the Tenant to pay the total rent for the first tenancyterm and the deposit in cash or by transfer to the bank account of the intermediaryreferred to in Article 9.1.

Upon receipt, the intermediary will promptly pay the total rent for the first paymentperiod and the deposit on to the Landlord after settling any expenses that may be due.

The Landlord will not make the Rented Property available to the Tenant until the paymentreferred to in Article 5.1 has been received and this tenancy agreement has been signed.

INDEXING

The rent referred to in Article 1.6a will be annually adjusted on the basis of the annualconsumer price index (CPI), of the series 'all households', adopted and published on themost recent time basis by the Central Bureau of Statistics (CBS), for the first time on thefirst anniversary of the commencement date referred to in Article 1.5a.

The annual adjustment of the rent will be calculated by multiplying the rent referred toin Article 1.6a by a fraction, the numerator of which consists of the average of the calen-dar year preceding the year of the adjustment (=B) and the denominator consists of theaverage of the calendar year preceding the year of the commencement date referred toin Article 1.5a (=C).

The new rent will be the outcome of A x (B: C).

The new rent will never be lower than that of the previous year.

The Landlord will be obliged to inform the Tenant of the indexation in writing at leastone month before the date on which the rent increase is to take effect pursuant to theArticle 6.1.

ADDITIONAL SUPPLIES AND SERVICES

In addition to making the Rented Property and the movables present in it available, supplies and services will be provided by or on behalf of the Landlord as referred to in Articles 1.6c, 1.6d and 1.6e in accordance with the overview attached to this tenancyagreement.

The advances paid by the Tenant in connection with the provisions of Articles 1.6c.,1.6d. and 1.6e. will be set off periodically as well as at the end of the tenancy agreementon the basis of the costs actually incurred.

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5.

5.1

5.2

5.3

5.4

6.

6.1

6.2

7.

7.1

7.2

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REPRESENTATIONS OF THE LANDLORD

The Landlord represents, to the extent applicable, that before conclusion of this tenancyagreement, he obtained the consent from, informed or was informed of:the homeowner or administrator in the event of a subtenancy;the municipal housing service (Dienst Wonen);the association of owner-occupiersthe mortgagee(s);the insurer(s);relevant legislation and regulations

INTERMEDIATION

The services of RENTHOUSE INTERNATIONAL BV were rendered in accordance withthe Conditions and Rates of the intermediary(ies) of which the parties were informed in advance.

RENTHOUSE INTERNATIONAL BV is never liable for any partial or total failure of performance by the Landlord or the Tenant.

Agreed in duplicate originals in Amsterdam on...

Landlord:

Tenant:

Authorised representative:

Authorised representative:

Schedules:

Copy of the passport of the Tenant/occupantGeneral Conditions

Individual signature of the Tenant for receipt of a copy of the General TenancyConditions of the Association of Housing Agencies referred to in Article 2.2

Landlord:

Tenant:

Authorised representative:

Authorised representative:

This tenancy agreement of housing agencies and the general conditions are protected by copyright law. Withoutthe authorisation of the V.V.W. this agreement cannot be reproduced or published (nor the whole or part adapta-tion thereof) in print or otherwise. 2007.

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8.

9.

9.1

9.2

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GENERAL TENANCY CONDITIONS OF THE ASSOCIATION OF HOUSING AGENCIES

General

These General Conditions form part of the tenancy agreement in which they have beendeclared applicable. If the tenancy agreement varies any provision of these GeneralConditions, the provision of the tenancy agreement will apply and the provision thatwas varied will not apply.

Amendments to the tenancy agreement and/or these General Conditions can be agreedin writing only.

If any provision of the tenancy agreement or these General Conditions is void or voidable, the validity of the other provisions remains unaffected. In that case, the provision that is void or has been voided will be replaced by a legally permitted provision that most closely approximates the provision that the parties would haveagreed to if they had been aware of the voidness or voidability.

Availability and acceptance

The Landlord will make the rented property available to the Tenant in a good state ofrepair and free from defects known to the Landlord on the agreed date.

If the Rented Property is not available on the agreed commencement date of the tenancy agreement, no rent and additional charges will be payable by the Tenant up to the day on which the rented property is made available. All obligations under thisagreement, including the agreed commencement terms and tenancy terms will moveto the date on which the rented property is made available to the Tenant. The Tenantwill not be entitled to claim dissolution of the tenancy agreement or damages, unlessthe late availability arises from intent, fault or gross negligence of the Landlord.

On commencement of the tenancy agreement, the Landlord will provide the Tenant with:a. the keys to the rented property;b. an inventory;c. an inspection report with a description of the rented property, including

the state of repair of the rented property;d. a list of maintenance technicians or firms for general maintenance of the

the building;e. multilingual instructions for use of the appliances present, if available;f. house rules and regulations of the association of owner-occupiers in the

English language.

1.

1.1

1.2

1.3

2.

2.1

2.2

2.3

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The Tenant and Landlord will inspect the rented property jointly on commencement of the tenancy agreement and agree to date and sign the inventory referred to in paragraph 2.3 and the inspection report with the description of the rented property,including any comments, to express their agreement.

The Tenant will inform the Landlord of any damage or defects that went unnoticed at the time of the inspection within three weeks after effectively occupying the rentedproperty. The Landlord undertakes to carry out the repairs needed in that case withoutdelay within a reasonable term.

The Tenant declares to accept the rented property in accordance with the inventoryreferred to in this Article and the inspection report with the description of the rentedproperty, supplemented by the comments, if any, referred to in Article 2.4. The inventory and the inspection report form part of the tenancy agreement.

The Tenant will be responsible for the rented property as from the commencement dateof the tenancy agreement, or if, in departure from Article 4.4 of the tenancy agreement,the rented property was made available to the Tenant earlier, as from the time that theTenant received the keys.

Designation and use

The Tenant will use the Rented Property as a diligent tenant in accordance with the designated use of residential accommodation and will effectively occupy the rentedproperty or have his principal residence there during the tenancy period. The Tenantwill respect any existing real rights to the extent that they are not materially prejudicialto him and will observe any stipulated or yet to be stipulated requirements of govern-ment authorities and/or utility companies.

The Tenant will ensure that those living nearby will not experience any nuisance orinconvenience that is caused by the Tenant, members of the Tenant's household, petsand/or third parties in the rented property for whom the Tenant is responsible.

The Tenant will observe the oral and written requirements and instructions of theLandlord in respect of:a. the use of the rented property;b. the use of the appliances and facilities available in the rented property; andc. the upkeep of any gardens that belong to the rented property.

If the building or the building complex of which the rented property forms part hasbeen or is being split up into apartments, the Tenant will be obliged to observe therequirements that arise from the deed of division of property, the articles of associationand the rules and regulations. If any house rules have been adopted for the rented property, the Tenant will be obliged to use the rented property and the appliances and facilities available in it in accordance with those rules.

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2.4

2.5

2.6

2.7

3.

3.1

3.2

3.3

3.4

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Prohibitions, Landlord's consents

The Tenant will be prohibited, without prior written approval from the Landlord:a. to allow other persons to live in who are not direct family members;b. to let or grant the use of the rented property or part of it to a third party;c. to put the rented property to another use;d. to make changes and/or additions to the rented property (including the installation

of disks or antennae for television or radio traffic, respectively);e. (If applicable) to change of replace the upholstery and furniture present in the rented

property or to take them outside the rented property; f. to keep pets in the rented property.

Any consent of the Landlord will be given on a case by case basis and will expresslynot apply to successive cases. The Landlord may attach conditions to his consent.

If the Tenant breaches the provisions of Article 4.1, he will forfeit a penalty payable ondemand to the Landlord for each calendar day that the breach continues. The penaltywill be equal to twice the applicable daily rent at that time, with a minimum of EUR 50per day, without prejudice to the right of the Landlord to claim performance or dissolu-tion of the tenancy agreement as well as damages.

The Tenant's maintenance obligation. Costs payable by the Tenant

The Tenant will be responsible at his expense for minor repairs, including everyday andpreventive maintenance within the meaning of Article 7:217 of the Dutch Civil Code.

'Minor repairs' are:a. repairs that a tenant needs to make from time to time under normal use of the

property and that can and may be performed to the residential property by a tenantof average skills, without requiring specialist knowledge and at negligible costs to places that are accessible to the Tenant with normal material and tools that are commonly used, also if the need for those repairs is entirely unrelated to the Tenant's actions;

b. all repairs that are regarded as minor repairs pursuant to a general order in council within the meaning of Article 7:240.

The costs of all taxes imposed by government authorities in connection with the use ofthe rented property will be at the Tenant's expense even if those costs were charged tothe Landlord.

The costs of gas, electricity or other energy and water will be at the Tenant's expense.

The costs of connections and subscriptions to the telephone, the television, the radioand other means of communication will be at the Tenant's expense.

The costs of pest control will be at the Tenant's expense.

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4.

4.1

4.2

4.3

5.

5.1

5.2

5.3

5.4

5.5

5.6

Page 35: Tenants Brochure

The costs of annual maintenance of the central heating system, the water equipmentand annual chimney sweeping will be at the Tenant's expense.

The additional costs for use of the central heating system will be at the Tenant's expense as specified in the statement provided by the association of owner-occupiers if the rented property is part of a block of flats and the costs of central heating, whichare annually adjusted to the average consumption, are included in the total rent.

The insurance premiums for all property contributed to the rented property by theTenant will be at the Tenant's expense.

The costs of maintenance of the balcony, the garden, the decorative tiles and sunblindsand of mowing and trimming the beds and shrubs or trees will be at the Tenant's expense.

The Landlord's maintenance obligation. Costs payable by the Landlord

The Landlord will be obliged to repair any defects within the meaning of in Article7:204(2) of the Dutch Civil Code, unless it is impossible or the expenditure needed cannot reasonably be required from the Landlord in view of the circumstances.

The provisions of paragraph 1 do not apply with respect to: a. minor repairs within the meaning of Articles 5.1 and 5.2 of the General Conditions;b. defects to changes and additions made by the Tenant, either with or without the

Landlord's consent;c. defects for the occurrence of which the Tenant is liable to the Landlord.

If the Tenant notices any defects and/or a third party alleges to have any right to therented property, the Tenant must inform the Landlord immediately. If the Tenant fails to inform the Landlord, the Tenant will be obliged to reimburse any damage that mayarise as a consequence of his negligence to the Landlord.

The service charges and, if applicable, the advance payment for central heating to theassociation of owner-occupiers will be at the Landlord's expense.

The costs of wear and tear/aging of the rented property and the fixtures provided together with it will be at the Landlord's expense.

Annual maintenance of the central heating system and water heater/boiler and of swee-ping the chimney, which expenses will be charged to the Tenant.

Checks, inspections and viewing. Tenant's obligation to tolerate

The Tenant will allow the Landlord and any individuals who the Landlord has instructedto perform work and who have identified themselves access to the rented property athis request for a viewing of the rented property in the event of a proposed furthertenancy or sale, the performance of inspections (including reading meters, performingrepair work, etc).

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5.7

5.8

5.9

5.10

6.

6.1

6.2a

6.3

6.4

6.5

6.6

7.

7.1

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Barring unforeseen circumstances, those visits or that work, respectively, will take placeon business days between 7 a.m. and 6 p.m. and–to the extent reasonably possible–willbe announced at least 24 hours in advance.

If the Landlord needs to perform urgent work in or to the rented property or in, to oronto an adjacent property or building, the Tenant will allow that to take place and willtolerate any inconvenience.

The provisions of Article 7.3 will also apply if the Landlord must allow another party tocarry out work on a property or building next to the rented property on the basis of thestatutory rights and duties between neighbours.

With regard to allowing the checks and inspections and tolerating the work referred toin Articles 7.3 and 7.4, the Landlord cannot claim any damages or any reduction of therent. If necessary, the Tenant will (temporarily) remove any changes or additions thatwere made with or without the Landlord's consent.

Damage, liability

The Tenant will be liable for damage to the rented property due to any failure that can be attributed to him in performing any obligation under the tenancy agreement. All damage will be assumed to have arisen by that cause.

The Tenant will also be liable for damage caused by individuals who are inside the ren-ted property with the Tenant's consent.

The Tenant will be obliged to adopt the measures necessary to prevent and limit anydamage to the rented property, in particular, in the event of fire, storm, excess water,frost, and any similar emergency.

The Tenant will be obliged to report any damage, including damage for which he is liable, to the Landlord immediately.

The Landlord is not liable for damage caused by defects the occurrence of which can-not be attributed to the Landlord, defects to changes and additions made by the Tenantand for defects of which the Landlord was unaware and did not need to be aware ofwhen entering into the agreement.

The Landlord is not liable for any factual disruption in the rental enjoyment by third parties.

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7.2

7.3

7.4

7.5

8.

8.1

8.2

8.3

8.4

8.5

8.6

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Deposit/ bank guarantee

The Tenant will pay the Landlord the deposit referred to in Article 1.6, or have a bankguarantee provided to secure all amounts that are payable by the Tenant to theLandlord under this agreement. The Landlord will not pay any interest on the deposit.The bank guarantee must be provided in the format made available by the Landlord.

The Tenant will not be entitled to set off the deposit against the rent payments or otherpayment obligations.

After termination of the tenancy agreement, the Landlord agrees to refund the depositor return the bank guarantee to the Tenant as soon as possible within three months, ifnecessary after deducting any outstanding claims of the Landlord against the Tenant.

Payments

The Tenant must always pay the rent and the other fees referred to in Article 1.6 of theagreement in advance by automatic payment order not later than the first day of everymonth to the bank account of the Landlord referred to in Article 1.1 of the tenancyagreement.

The Tenant will not invoke any discount or set-off in fulfilling his payment obligations,unless a court grants him leave to do so or that right arises from the law.

Default

If a term has been set for performance of any obligation under the tenancy agreement,the Tenant will be in default by the mere expiration of that term.

If no term has been set for performance of an obligation under the tenancy agreement,the Tenant will be in default after being declared in default in writing, given a reason-able term for performance and still failing to perform the relevant obligation.

If the Tenant defaults on timely and full payment of a sum of money, he will forfeit interest at a monthly rate of 1.5% of the outstanding principal sum, calculated as fromthe due date up to the date of full payment of the principal sum. For this purpose, a part of the month will be regarded as a full month.

If and as soon as the Tenant is in default, the Landlord will have the right to require per-formance or dissolution, whether or not with additional damages and/or damages inlieu of performance, without any further notice of default being required.

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9.

9.1

9.2

9.3

10.

10.1

10.2

11.

11.1

11.2

11.3

11.4

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All reasonable extrajudicial expenses (including the turnover tax due) that the Landlordneeds to incur because the Tenant fails to perform his obligations will be at the Tenant'sexpense.

Reasonable extrajudicial expenses will include the attorney fees, bailiff's fees, chargesby a collection agency or other third parties incurred by the Landlord, increased by anyexpenses incurred by the Landlord himself. Those costs will be deemed to be at leastEUR 250 per event, or if the obligation on which the Tenant defaults concerns the pay-ment of a sum of money, 15% of the outstanding sum of money, subject to a minimumof EUR 250.

Inspection on termination of the tenancy

On termination of the tenancy agreement, the Tenant and the Landlord will jointlyinspect the rented property and the fixtures in it and draw up a report to record anywork and repairs that need to be performed at the Tenant's expense to restore the rented property to a good state of repair. The Tenant must schedule an appointmentwith the Landlord for that purpose on time.

Both the Tenant and the Landlord will receive a copy of the inspection report signed byboth of them. The Landlord will provide the Tenant with a statement of the estimatedcosts of repairs.

If the Tenant does not cooperate in the preparation of an inspection report towards theend of the tenancy agreement, the inspection report of the Landlord will be bindingupon the parties.

The Landlord will allow the Tenant to carry out the work described in the inspectionreport within a reasonable term to be set by the Landlord.

If the Tenant fails to return the rented property in a good state of repair within the stipu-lated term, the Landlord will be entitled to have the repair work described in the inspec-tion report carried out and will charge the associated costs to the Tenant without furthernotice of default being required.

Return on termination of the tenancy

On termination of the tenancy agreement, the Tenant will return the rented property in a good state of repair, fully vacated, clean, together with the keys to the Landlord.The Tenant/occupant will be obliged to deregister when the agreement has terminated.

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11.5

12.

12.1

12.2

12.3

12.4

12.5

13.

13.1

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The Rented Property will be deemed to be in a good state of repair if, on the basis of the inventory referred to in Article 3 and the description of the rented property, it is evident that:a. the Tenant has complied with his obligation to carry out minor repairs referred to

in Articles 5.1 in 5.2;b. the Tenant has repaired all damage to the rented property for which he was

held liable pursuant to Article 8;c. the changes and additions made by the Tenant with the Landlord's consent are in

a good state of repair;d. the Tenant has removed any changes and additions made by the Tenant without

the Landlord's consent, or any changes and additions for which the Landlord grantedhis consent on condition that they be removed within the meaning of Article 4.2,

If the Tenant does not return the rented property in a clean state, the Landlord has theright to charge the cost of cleaning to the Tenant on the basis of an offer from a recog-nised cleaning firm. In addition, the Landlord will have the right, if the Tenant kept petsin the rented property whether or not with the Landlord's consent, to have the rentedproperty sanitised by a sanitation company at the Tenant's expense.

The Landlord will be entitled to remove any goods left behind in the rented property atthe Tenant's expense after the rented property has been vacated.

The Tenant will pay the Landlord damages on account of loss of rent if the Tenant is toblame for any repair work that needs to be carried out after termination of the tenancyagreement. Those damages will be calculated per day and correspond to the price ofthe rented property. In calculating the damages, a month will be set at 30 days.

Address for service

As from the commencement date of the tenancy agreement, all notices from theLandlord to the Tenant in connection with the performance of this agreement will besent to the address of the rented property, unless the Tenant has rented the rented property for an employee. In that case, all notices from the Landlord will be sent to theTenant's address stated in Article 1.2 of the tenancy agreement.

If the Tenant no longer effectively lives in the rented property or no longer maintainsoffices at the address referred to in Article 1.2, the Tenant must inform the Landlordpromptly in writing, stating his new address and place of residence.

If the Tenant leaves the rented property without reporting his new address to theLandlord or no longer maintains offices at the address stated in Article 1.2, the addressof the rented property will remain or will be regarded as the Tenant's place of residence.

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13.2

13.3

13.4

13.5

14.

14.1

14.2

14.3

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Personal Data Protection Act. Indexing of amounts

By signing the tenancy agreement, the Tenant authorises the Landlord (and any propertymanager appointed by the Landlord) to include the personal details of the Tenant andthe members of his family in a record and to process those details.

All the amounts quoted in these General Conditions will be annually indexed with effectfrom 1 January of any year, for the first time on 1 January 2006, in accordance with theannual consumer index series for all households, published by the Central Bureau ofStatistics, the foregoing on the basis of a year-by-year method.

Disputes

If the tenancy agreement is drafted or also drafted in a language other than Dutch, theDutch text will be binding between the parties and the dispute will be assessed with thehelp of the applicable Dutch law.

A court in the Netherlands will have exclusive jurisdiction to acknowledge the disputesreferred to in Article 16.1.

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15.

15.1

15.2

16.

16.1

16.2