Tenant Services Guide

Skypark

SKYPARKTENANT SERVICES

HANDBOOK2011/2012

TENANT SERVICES

Contents

Services on Site

› Internet/Wi-Fi › Concierge› Recycling› Dry Cleaning› Extra Space for Meetings & Conferences › Prescription Collection› Massage › LA Beauty› Café› Discounts for Skypark residents› City Car Club› Fitness Classes › Nursery

Getting to Skypark

› Car› Bus› Train› Bicycle› On Foot› Underground

Navigating Skypark

› Site Maps› Walkways› Smoking Area› Orientation

Parking

› Contract Spaces › Visitors Car Park

Basic information

› Address › Telephone› Opening Hours› Working After Hours› Fire Evacuation Information

6

Skypark Culture & Team

› Skypark Team› Skypark Culture› Interacting with the Onsite Community

4

8

10

12

14

16Communications – How to Stay Informed

› Social Media› Websites› Information Points› Skyline – the Skypark Newsletter› Tenants’ Socials

Skypark is one of the largest business campuses in Scotland, a unique work and study base for 3,500+ people. Skypark is a rare mix of business and creativity, companies and colleges, all happily located in Finnieston - Glasgow’s hippest neighbourhood.

We are working hard to make Skypark the best place to work in Scotland. Our site team is dedicated to great service and creating a pleasant and positive community environment on site. We are always interested in feedback and suggestions, email us to share: [email protected]

How can you interact with the onsite community? We are currently updating our internal website to allow you to share resources and skills, advertise jobs and events to your fellow tenants. Our new website is launching shortly. Should you have anything you wish to share with fellow tenants before this is live, simply contact Kelly, our Concierge. Kelly will ensure your news is cascaded through our existing communications channels to site.

Promote your business to the press and the world: Our Tenant Services Administrator, Lisa Kirsop, is keen to help share news through our tweet wall, social media channels and media contacts. Contact [email protected] and let her help share your good news.

4 Skypark TENANT SERVICES

MEET YOUR SKYPARK TEAM

We are here to support you and help things run smoothly. Meet our team below and find out more about what they can do for you.

Skypark Culture & Team

Centre Manager, Malcolm McFetridge: Malcolm is the principal contact for the Skypark site management. Email: [email protected], Phone: 0141 221 6868.

Contact Malcolm for: › Site wide management › Site maintenance teams› Security teams› Housekeeping teams

Deputy Centre Manager, Lynne Feighan: Lynne knows Skypark inside out and makes sure the site is in top shape and safe 24/7, 365 days a year. Lynne works Monday – Friday from 9am – 5:30pm. Her email is [email protected], phone 0141 221 6868.

Contact Lynne for:› Purchase of parking spaces› Site maintenance teams› Security teams› Archive storage space inquiries › Housekeeping teams

Concierge, Kelly Naylor: Kelly is here to look after tenants and guests, she knows about site events, amenities and can help with ordinary or extra-ordinary requests. Her working hours are 8.30am - 5.30pm. Email [email protected] and phone: 0141 221 5164.

Contact Kelly for:› Meeting room booking› Visitor car parking booking › Events information and bookings › Skypark tenant services› Feedback and suggestions› Special rates for Skypark residents at local businesses

Basic information

Address

Royal Mail requires post to specify both your Skypark building number and company name for delivery. Example below:

Mr. Elvis Presley Skypark Centre Management Skypark 1 8 Elliot PlaceGlasgowG3 8EP

Telephone numbers

Main reception: 0141 221 5164 Centre Management: 0141 221 6868

Opening Hours

Skypark is a 24-hour site.

Late Night/Lone Working

There are CCTV cameras positioned all round the Skypark site, inside and out. If you are working late, please feel free to phone security to ask that they watch over you via CCTV walking to your car or leaving the building. Contact Reception: 0141 221 5164.

Fire Evacuations Every Monday from 9:30 – 10am the fire alarm is tested at Skypark. Should the alarm ring at any other time, you must evacuate the building. Please follow evacuation directions from your company’s dedicated Fire Marshall, designated with a bright red vest. Each tenancy has a dedicated Fire Marshall charged with accounting for their staff and directing them to their dedicated muster point. The Fire Marshalls also liaise with Skypark staff to confirm all staff have safely evacuated.

ON FOOTSkypark is approximately ten minutes walk from Glasgow City Centre and the main train stations, following St. Vincent Street west. Skypark is approximately ten minutes walk from the New Media Quarter (Clydeside), and the Kelvingrove Park. For more information on nearby attractions, look at us in Google Maps: http://g.co/maps/qng2x

BY TRAINThe Exhibition Centre rail station is located on the opposite side of Finnieston Street from Skypark and provides regular services in to Glasgow Central. Charing Cross rail station is a 10 minutes walk and provides regular services in to Glasgow Queen Street. For more information contact National Rail Enquiries: 0870 010 1296 or visit www.nationalrail.co.uk

BY BIKE Skypark encourages cycling to work and several banks of cycle racks are provided. A covered rack is located underneath the ramp leading up to the visitor’s car park deck at Level 0. Further bike racks are located at Finnieston Square and after passing through the entrance archway for Skypark 5.

BY BUSThere are several regular bus services departing from Argyle Street, at the foot of the Skypark ramp (numbers 9, 42 & 62). For more information contact the Strathclyde Partnership for Transport: 0141 332 6811 or visit www.spt.co.uk/bus

BY CAR Skypark is very accessible, with links to the M8 motorway, the Clydeside Expressway and the M77 motorways. For directions and map visit: www.skypark-glasgow.com/meet-skypark

Getting to Skypark

Parking There are two types of car parking at Skypark:


CONTRACT SPACES: These are numbered spaces around the site. The spaces are either included in tenant leases or rented monthly or annually by companies and individuals. Spaces are access controlled, and renting a space is easy: Contact: [email protected] for costs and more details.

VISITORS CAR PARK: Visitors spaces can be pre-booked via reception on 0141 221 5164 or by emailing [email protected]. Full day visitor’s parking requires Centre Management’s approval as a set number of spaces are available each day.

*At Level 0 there are some designated car spaces for parents who are dropping off or picking up from the Children’s Nursery school. These are clearly marked and must be kept free for parents using the nursery. We operate a subsidised scheme for parents taking full time nursery spaces at Skypark.

SITE MAPS

Site maps are being placed in strategic locations both inside and out. The maps are specially designed to show the site as it appears from your location on site. Each building has been given a number and colour on the site map, which corresponds with the number and colour appearing on the entrance of the building.

If you would like directions to a specific point on site, Kelly at the main reception can guide you and provide a take-away map: [email protected].

Navigating the Site

6P

6

P1

23

5

O2

VISITORS

4

YOU ARE HERE

CLYD

ESIDE

EXPR

ESSW

AY

Elliot StHouldsworth

St

Finnieston St

DESIGNATED SMOKING AREA

welcome to

Skypark 4 O2

Skypark 5

Skypark 6

Skypark 1

Reception

Skypark 2

Skypark 3

1

1

2

3

4

5

6LEVEL -2

LEVEL 0


WALKWAYS

Painted walkways will lead you around site and keep you on the safest path in regards to vehicle traffic around site. Use them!

ORIENTATION:

We would be delighted to provide guided tours of the Skypark site and its main attractions for you or a group of your colleagues. Contact [email protected] to arrange.

WHERE CAN I SMOKE?

Smoking at Skypark is only permitted within the designated smoking area: the covered garden area in Finnieston Square at level -2. The smoking area is marked on the site maps.

Services Located on Site

INTERNET & WIFI

Public Internet Terminals are located in the site’s main reception, in Skypark 1. The terminals are for use of staff and guests. There is also open Wifi in all the common areas of Skypark 1. Please just ask at reception if you need any technical assistance with access.

RECYCLING

Let us help you recycle. Did you know Skypark provides recycling bags and free pickup for paper, aluminium and plastic waste? Furthermore, used ink and toner cartridges can be brought to the main reception for collection by CHAS, a charity to benefit Yorkhill Hospital. For information, call reception on 0141 221 5164

PRESCRIPTION DROP-OFF Reach Pharmacy run a prescription collection and drop-off service. A secure deposit box is located at the Concierge desk in Skypark 1. Deposit your prescription slip before 10am, Monday - Friday and Reach will have it back to you in your office by 1pm the same day.

CONCIERGE

In the main reception you’ll find our Concierge, Kelly Hughes. Kelly is happy to assist all guests and tenants in wayfinding around site and to public transport, booking places at site events. She is a font of knowledge about upcoming site events, businesses offering discounts and special services to Skypark residents. You can reach Kelly by phone: 0141 221 5164 or email: [email protected].

DRY CLEANING

Harvey’s Dry cleaners provide an on site dry cleaning, laundry, ironing, alterations and key cutting service. They are based just off the stairwell from Skypark 1 main reception, and are on site every Monday and Thursday from 10am - 11.30am.

EXTRA SPACE FOR MEETINGS & CONFERENCES

Skypark offers meeting room and conferencing facilities for daily or hourly rental. Our rates are reasonable, starting at £10/hr or £60/day for a meeting room. Boardrooms are £15/hr or £90/day, and giant suites complete with furniture and city views are only £200/day! For information and bookings, call reception on 0141 221 5164.


MASSAGE

Pressure Drop Massage are on site the first Friday of every month. They offer seated acupressure massages, clothes on and no oil is used, perfect for for a relaxing, rejuvenating 10, 15 or 20 minute massage to wind down before the weekend

NURSERY

The Four Seasons Nursery is a high quality, spacious facility at Skypark and offers childcare from 0 to 12 year olds including some after school care. The nursery is open between 8.00am to 6.00pm, Monday to Friday. The nursery is located at Level 0, the entrance being between the rear entrance to the SP1 Reception and the entrance to SP2.

For further details or to make an appointment to arrange to view the facilities please contact Four Seasons as follows:-

Tel: 0141 248 5557, [email protected] www.fourseasonsnurseries.co.uk

FITNESS CLASSES:

We have a selection of regular fitness classes taking place in room 2.1 of Skypark. Most classes offer flexible attendance where you’re able to drop-in and pay on the night. Email [email protected] for more information or to confirm times and prices. The current schedule includes:

» Monday › Zumba - This class is currently postponed. If you are interested in taking part in the class please email [email protected]. » Tuesday › Cardio Combat 5.45-6.45pm (£3.50 per class)

» Monday & Wednesday › Pilates12:10 – 12:50pm (£4 per class)

More fitness classes are planned for trial soon.

Fitness Clubs: Skypark has a Running and Cycling Club headed up by some of the gents from O2. Contact [email protected] to find out about upcoming events.

CAFE DECO

Café Deco serves all of Skypark site and is situated adjacent to the Reception area in Skypark 1. The café serves hot and cold drinks, sandwiches, soup, hot and cold snacks, and is available to all Skypark tenants and visitors. Café opening hours are 8am to 6pm, Monday to Friday: http://www.decocoffee.co.uk. There is an additional café, Where the Monkey Sleeps, located in Skypark 5 for use of the Glasgow School of Art students: http://www.wtms.co.uk.

LA BEAUTY

Local business LA Beauty are now regularly located just off main reception in Skypark 1 offering a range of beauty treatments. Contact [email protected] for a full list of treatments, costs and appointments

CITY CAR CLUB

The City Car Club stashes environmentally friendly Toyota Prius cars at sites around Glasgow. The cars are affordable to hire, and there is one now based at Skypark. Skypark residents should cite promotional code SPO347 for half price membership fee of £25.00, which can be redeemed as £25.00 driving credit. Members are sent a smart card that opens the car when held to the windscreen – no keys required! Corporate and personal memberships are available. www.citycarclub.co.uk

DISCOUNTS

A growing number of businesses offer special rates for Skypark employees. Email [email protected] for a list of discounts available.

Skypark uses various communications channels to feed information through to staff on site. Please feel free to contact us if you have news or invitations to share and we will help circulate it through the appropriate channels.

Like us on Facebook: www. facebook.com/skyparkglasgow

Follow us on Twitter: www.twitter.com/skyparkhq

WEBSITES

Our brand new website has been launched. www.skypark-glasgow.com. For a run down of the latest events check out the events page here. We are in the process of updating our internal website to offer tenants new ways to connect to each other. Stay tuned to our social media channels to find out when the site go live.

Keeping Informed

SOCIAL MEDIA

Social Media is the best way to get direct, instantly updated news, events invitations and photographs, discount offers, and more.

16 TENANT SERVICESSkypark

INFORMATION POINTS

Look for the red frames in communal locations in Skypark’s buildings - elevators, breakout areas and receptions. The frames feature a week-at-a-glance overview of what’s happening on site. If you have information that bears sharing, email [email protected].

TENANTS SOCIALS

As an alternative to formal networking events, Skypark organizes monthly ‘Wine Down’ site socials. The Wine Downs usually take place on the first Thursday of the month from 12 – 2pm in our main reception. Live music, free wine and nibbles, pop-up shops and other surprises create a laid-back atmosphere. Everyone is invited to the socials, which are becoming buzzy, well-attended opportunities for informal chat with your fellow tenants.

SKYLINE

The Skypark regular site magazine, Skyline rounds up the latest discounts, upcoming events, art exhibitions, tenant profiles and more. Visit the Skyline electronic library for current and past editions: www.issuu.com/skypark. If you have ideas for stories to be included, email our Tenant Liaison: [email protected].

Skypark

SKYPARKTENANT SERVICES

HANDBOOK2011/2012

Tenant Services Guide

Documents

Transcript of Tenant Services Guide