Tenant Involvement The Tenant Involvement Process.

11
Tenant Involvement The Tenant Involvement Process

Transcript of Tenant Involvement The Tenant Involvement Process.

Tenant Involvement

The Tenant Involvement

Process

Tenant Involvement

We recognise that the best way to deliver a service that tenants and leaseholders want is to work with and listen to our tenants.

Tenants’ and leaseholders’ views are able to influence decisions affecting their homes and communities.

The council is better able to provide services which the tenants and leaseholders value. We find this out by meeting and talking to them.

This will continue to strengthen and improve relationships between tenants, leaseholders, officers and members

Tenant Involvement

The TeamTenant Involvement Manager

Two Tenant Participation Officers

Tenant Participation Support Assistant

Housing Officers, Income Officers,

Sheltered Scheme Managers

Tenant Involvement

Tenant Involvement

Strategy

Published in March 2014

Tenant Involvement

Explains how the process will be taken forward

Gives direction to staff

Identifies the opportunities for tenants to be involved with the council

Specifies the performance measures that we will be working to

Tenant Involvement

Tenant & Leaseholder Publications

Open Door Newsletter

Local Offers & the Annual Report Booklets

Tenants Compact

GBC Website

Tenant Involvement

Opportunities for Involvement

Living + Learning free training program

The formal Area Forums

Focus, Reading & Consultation groups

Mystery Shopping

Open Days and Local Community events

Annual Tenants & Leaseholders Conference

Tenant Involvement

Armchair Exercises

Beginners Photography

GreenfingersAllotment Group

Wallis Park Fun Day

Tenant Involvement

Tenants Conference 2012

Tenant Involvement

Out of 312 people consulted between April and August 2014

There were 66% of tenants satisfied with our services overall as a landlord we had set a target of 50% and 53% of tenants & leaseholders are satisfied that their views are being taken into account again with a 50% target.

75% of tenants & leaseholders are satisfied with the opportunities for involvement 10% and 16% have actually been engaged in some form of involvement 50%

Of those questioned, 75% said they are satisfied with the training and support that we make available for them to become involved, our target is 90%

and 72% of tenants & leaseholders are satisfied that they are kept informed on involvement activities 90%

Aside of these figures, 35% of those questioned are involved with representative groups in their communities that are not registered as a formal group with the council 20%

Tenant Involvement

Questions?