Tempus Project

Partner Universities

project Title:

Integrating A Holistic Approach to Student Services for Increased Student Wellbeing-MEDAWEL Project Number:

530414- TEMPUS – 1-2012-1-Jo-TEMPUS-JPGR

University Co-ordinator : Dr. Ebrahim Mohamed Aman

Duration Period: 36 months starting from October 2012.

Objectives odf the Projects

Wider objectives:-

• To provide HEIs in the SNA with a Holistic approach to observing and improving student services via:-

• 1-Targeted planning

• 2-development action on institutional, national and regional levels, in line with the national goal and Tempus priorities.

USpecific objectives:-

1-To sustainably strengthen capacities in 8 SNA HEIs for student services implementation and development via training actions, widening the service offer, implementing strategic thinking and planning.

2-To create a platform for dialogue via national roundtables and a network of student support workers to exchange good practice, identify needs and weakness and develop action plan.

3-To give a voice to the student populous to ensure the applicability of offered services via:-

-National student surveys.

-Development a transparent culture of dialogue.

-Development of a teamwork for student service issues.

Outputs

They are grouped into the following work packages:-

• WP1 Creating Knowledge UM1-M6U w led by UPSUT

• WP2 Capacity building via targeted training UM7-M32U w led by UAU

• WP3 National and Regional focus UM7-M36U w led by UANNU

• WP4 Student involvement UM1-M24U w led by UGCUU.

• WP5 Service menu and corresponding help Guide UM20-M24U w led by UKFSU U.

• WP6 Creation of new services UM25-M35U w led by UMUBS

• WP7 Quality control UM1-M36U w led by UUCCU Univ.

• WP8 Dissemination UM1-M36 Uw led by all partners

• WP9 Management UM1-M36U w led by all partners

•

Service menu include

• 1-Financial advice

• 2-Academic Guidance

• 3-Career Guidance

• 4-Ombudsman

• 5-Counsling

• 6-Special Needs Student Support

• 7-Womens Support

• 8-One Stop Shop for Students Need

ACTIVITIES

1-Kickoff-Meeting: Venue: Amman, Jordan 12-13 January, 2013 Universities Coordinators

KFS University coordinator during delivering a lecture about the university

2-GCU Meeting: Venue: Glasgow, UK 9-10 January, 2014

3-MEDAWEL Stakeholder Management Workshop Venue: Beirut/Lebanon 9-10 January, 2014

Discussion Points Management Structure: Rhona Hodgart discussed GCU Management Structure of the Student Experience Directorate at

GCU and asked each university group to discuss the similarities and differences in their management structure in terms of:

• Student Experience. • Governance and Quality Enhancement. • Student Support Services. • Student Administration Services. • Career Services. • Students’ Association Governance Structure.

Each group gave a brief presentation about their universities. Defining Constitution: Douglas Smith Talked about the Constitution in GCU Students’ Association and then divided the

attendees into groups to discuss how they would define a Students’ Association constitution of an ideal university in terms of:

• Purposes • Powers • Representation • Finance Student Association: Douglas Smith discussed The Students’ Association Governance Structure in terms of: • Purposes • Powers • Caledonian student voice and office bearers • Referendum • Members of the association • Finance Policies: Douglas and Rhona discussed the Students’ Association in GCU in terms of: • Code of Practice Relating to the Operation of the Students’ Association • Community Engagement Framework • Data Protection Statement • Environmental Policy • Equality and Diversity Policy • Fair Trade Policy • Internationalization Strategy Election and Representation: Rhona and Douglas Explained the process of Election and Representation for GCU students in

terms of: • Class Representatives • School Officers • Full Time Officers • Student Voice • Referendum • Membership of the National Union of Students

And also talked about Democracy in the Students’ Association, the process of accepting and implementing new ideas suggested by students and the purposes and powers of the student voice.

Student Services: Rhona and Douglas talked about GCU Students’ Association Advice Centre and the student services itprovides in terms of: • Academic issues and procedures • Personal issues • Bullying and harassment • Money • Health • Accommodation • Employment

Student Experience Framework: Rhona gave a brief introduction to Glasgow Caledonian’s Student Experience Framework 2013 -

2017.The Framework presents a cross institutional approach to the strategic management of the GCU student experience. Copies of the document will be made available to all participants.

4-MEDAWEL Workshop in Strategic Planning Venue: Ibis Hotel ,Amman, Jordan February 26th & 27th 2014 Trainers: Rónán Ó Dubhghaill, BE, MEngSc, PhD, MBA Director of Strategic Planning & Institutional Research, University College Cork Michelle Nelson, BA, MA, HDip Management & Marketing, MBA Head of Graduate Studies Office, University College Cork

Learning Outcomes On successful completion of this course, the learner will be able to:

1. Describe the process of strategic planning 2. Explain the roles and responsibilities required to develop and deliver on a strategic plan 3. Conduct an environmental scan and use the results to develop a list of potential key actions 4. Evaluate alternative options 5. Establish strategic priorities 6. Identify targets to determine the effectiveness of the plan 7. Describe and develop an operational plan 8. Establish processes for monitoring and reviewing implementation 9. Develop a sample strategic plan for student services

5- Career service Training Workshop Venue: Sharmelsheikh hotel, Egypt 2-3 April 2014

Career Services • Definitions • University and employers (employment network). Agreements and other forms of

collaboration. • Intern-ships programs. Objectives and stakeholders. Law context. Transitions from

higher education to the labour market. • Jobs. Intermediation. Public programs. The relationship between State

employment services and Career services of universities.

6- Stakeholder meeting. Venue: Administration building, Kafrelsheikh University 30.04.2014

Minutes of the Meeting Date: 2014/04/30 Time: 11:0 AM Location: Administration building Attendees: the meeting was attended by (47) stakeholders representing the various interest groups within the stakeholder community of KFS. These groups include: KFS Academics and Student staff Parents Students Alumni Community groups Profesionals bodies Business men State Agency Then, a brief introduction about the MEDAWEL project was introduced by Dr. Ibrahim Aman, the Co-Beneficiary of the KFS University at the project. He declared the aim, objectives and the goals of the MEDAWEL project and the training workshops which were held in Lebanon, Jordan and Egypt about the successful good practices of student services at EU partner universities.

Purpose of the meeting:

The meeting was held for the following aims:-

1-To evaluate the student services at KFS University level, and to find the tools to sustain and improve them.

2-To create additional services which indirectly reflect positively upon the employability of the graduates.

3-To listen to the stakeholders about their ideas and opinions for increasing the employability potential of the students through added skills or training practices.

Discussion:

The discussion was opened by Dr. Aman, and each of the present stakeholder introduced himself and they gave the chance to present their input and feedback upon the items of student services and employability. Engineer Mohamed Shanah, Alexandria Bank of Egypt said that the background of most graduates are low in the point of practical side and needs more additional skills which required for employability especially who are seeking for any positions in any financial organization.

Mr. Hussein Omar, The manager of social fund in Kafrelsheikh , said that the students must learn to think of self-employment in order to avoid them to be shocked by the reality after graduation. Moreover, he added that:-

1-student must learn how to choose the program where the labor market is suffering from a shortage of graduates.

2-The curricula must include courses about how to establish small and micro projects

3-The student must attend training courses on project management during their studies.

Mr. Mohamed El-Daley, from the Environmental Affairs Agency declared that the most of graduates don't able to apply what they have learned in the university and needed more advanced curricula and a lot of time for the practical and applied courses and visits to industries and companies.

4-Information of the student about the map of the new industries and companies

5-Training courses for students for additional skills

6-Rehabilitation and development of some faculty members

7-The University should be focuses on the psychological side of the student through official offices and equipped with qualified staff.

8- We need extra fairness in the student union election.

A parent, my son acquired a lot of training courses during his study which qualified him for market labor but he recommend to be taken during his study or to be within the needed skill before graduation.

Dr. Mahmoud El-Fatatry, vice dean of faculty of arts, declared that the field training for students which impart students with job skill suffers from financial insufficiency and needs more support

from the university and strategic plan for student services is required.

Mr. Ahmed Khedr, General Manager of environmental projects department at the university said that a program for employability should be established at the university and we should strengthen the relation with labor market through conferences, workshops and visits.

In conclusion, the present stakeholder's opinion focused on the following items:-

1-Development of the curricula

2-Training courses for the student and alumni

3-Increase link between alumni, student with the academic and staff departments

4-Fairness in the student union election

5-Increases in the financial resources for student services

6-Strategy plan for student services is required

7-Establishment of separate units for the student services and should be equipped with qualified staff

7-MEDAWEL Workshop on PROJECT activities: Venue: Agriculture Faculty, Kafrelsheikh University 19.02.2014

8-MEDAWEL KFS Student Network Members

Serial

No.

Student name Tel. e.mail Faculty

محمد سالمة الصعيدي 1Mohamed Salama El-Seidy

01097123677 2TUMohamedelseady60@yahoo.comU2T Veterinary Medicine

دينا عبد الرازق يوسف الدسوقى 2Dina Abdel-Razek Youssef

Desouky

01008682118 2TUdinadesouky88@gmail.comU2T Medicine

منذر خالد الشرنوبي 3Monzer Khaled El-Sharnouby

01010497669 2TUMonzere94@hotmail.comU2T Medicine

سمير مسعد عبد الجواد ابو الحسين 4Samir Mosad Abdel-Gawad Abo-

El-Hossein

01068544911 2TULord_samir5000@yahoo.comU2T Agriculture

شريف عبد الفتاح عبد الرازق حمادة 5Sherif Abdel-Fatah Abdel-Razek

Hammada

01015293000 2TUTegy_zaymategy@yahoo.comU2T Pharmacy

مخلص السيد رشاد أبو ستة 6Mokhles El-Sayed Rashad Abo-

Setta

01017367972 2TUmokhles_rashad@yahoo.comU2T Science

2TUYako167@yahoo.comU2T Engineering 01010465371 أحمد سعد حسن خميس 7

محمد ابراهيم احمد السيد 8Mohamed Ibrahim Ahmed El-

Sayed

01003107872 2TUGaya85@yahoo.comU2T Education

2TUmaha_mustafa2013@yahoo.comU2T commerce مها مصطفي عنتر ابراهيم الشيخ 9

9-Country Directory of Student Affairs at Some Egyptian Universities

10-MEDAWEL Country Report (Egypt) Prepared by Prof. Dr. Ibrahim Aman 1T

Higher education in Egypt dates back to 988 AD from the creation of Al-Azhar University by the Fatimids. It is considered to be the world’s oldest university still operating. Al-Azhar University conferred academic degrees, and had individual faculties for Islamic Theology, Islamic Law and Jurisprudence, Arabic Grammar, Islamic Astronomy, Early Islamic Philosophy.

1T

Later on, in 1908 the first National Egyptian University known as Cairo university has been established and was supported by the Khedive Abass (the Egyptian King) who nominated his son, Fouad I, as the university president. Later, in 1940, the university was renamed Fouad I University. Due to the increased demand by the Egyptian people to hhger education, the government established two other universities in Alexandria in 1942 and in Cairo (Ain Shams) in 1950.

1T

When the higher education became a fully social system especially after the 1952 revolution which stat that education should be a right for all Egyptians, five public universities in Egypt by the beginning of the 1960s have established, and the government had adopted a policy of higher education expansion and started opening university branches across the country, which were transformed into independent universities afterwards. For example: Al-Minya University was the former branch of Assiut University, kafrelsheikh university was the former branch of Tanta Univ. …etc. This policy of creating branches in various geographical areas which would eventually become independent universities is still in practice today. It merges different faculties and technical colleges (mainly technical studies of 4 years leading to a degree or a B.Sc.) in a single university. 1T

-There are two main paths are available for students after passing their final Secondary School exam, either to continue to university education (either public or private), or to enrol in vocational training institutes (2 - 4 years of study). The period of study in Egyptian universities is standardised in all universities as being between four years (for most faculties and studies), five years (for engineering, veterinary medicine, physical therapy, dental medicine, pharmacy studies), and six years (for medical studies). Post-graduate studies are allowed only for university degree holders and are composed mainly of two cycles and

degrees: Master Cycle (degree) consisting of at least two years of post-graduate studies; Doctorate Cycle (degree) consisting of at least two years of studies after a Master degree.

-In 1992, Law 101 opened the door for more private universities, in addition to the long-established American University in Cairo. As a result, new education providers have appeared and encouraged new types of institutions to emerge.

-The higher education system in Egypt today has 22 public universities (in addition to Al-Azhar University), 26 private universities, and 51 public non-university higher education technical Institutes and colleges. Of the 51 non-university institutes, 47 are two-year upper secondary-level technical institutes (MTI), and four are 4-5-year higher education-level technical colleges.

-These universities and technical institutes are regulated by the Supreme Council of Universities the Supreme Council of Private Universities, the supreme Council of Technical Institutes. These councils are the main executive bodies under the Ministry of Higher Education, which governs the system of Higher Education in Egypt. The Supreme Council of Universities (composed of the presidents of the public universities, in addition to five members from the civil society), founded in 1950, formulates the overall policy of university education and scientific research in universities and determines the number of students to be admitted to each faculty in each university.

- The Supreme Council of private universities (composed of the presidents of the private universities, in addition to some public figures and civil society representatives).

- The Supreme Council of Technical Institutes (composed of the chairmen of the technical institutes in addition to public figures.

The major obstacles facing higher education in Egypt (92 million inhabitant), although the government and the private sector exert great efforts for establishing new universities and institutes, the number is still below the world standard (one university for each one million people), so we need at least 20 universities more for facing the increased demand for higher education and we always give alarm to the responsible bodies at higher education organizations.

The most common student services provided by Egyptian HEIs include::

In Egypt, the student services association is replaced in term of Egyptian Student Bylaws. The Bylaws was reinforced by the Ministerial law No. 351 for 2013 which support student to create activities and put the rules for the election of the student union association at the university and faculty levels. The student union at the faculty level is composed of 16 elected members and headed by an elected secretary and assistant secretary.

At the university level; the union is elected from secretary and assistant secretary at the faculty level and is composed of 16 elected members and headed by an elected president

and vice president. These unions organize events and services and provide students with a variety of opportunities to share these events and activities.

The student union at faculty and university includes among it the following committees namely 1- committee of families and trips, 2- artistic committee 3- committee of public service and phones, 4- committee of sport activity, 5- cultural and political committee, 6-social and student affair committee, 7-science and technology activity committee. Each committee is headed by faculty advisor with experience and expertise in the area of activity. The office of student organization activates at faculty and university is responsible for guiding and supporting the student union.

N.B. There are 16 items in the Ministerial law No. 348 for 2013 which regulate the election procedures of student union at different levels and their tasks.

Polices:-

1-The work to prepare a generation of people capable of bearing the responsibilities and home service.

2-Student representation in decisions and policies relating them and defend the interests and rights.

3-Build bridges of understanding between the masses of the students and between the students and the faculty staff and workers.

4-Organizing student activities e.g. sports, political, cultural, technological, artistic, social and motivate student to participate in these activities.

5-Encourage of the establishment of families, associations, clubs and support scientific activities and the development of creative abilities.

6-Work to solve the problems of the student and provide them all means and ways to living in and out the university and follow up them about their complaints and grievance.

Student Services offered:-

1-Sports and recreation 2-Cultural activities,

3-Student training (soft skills), 4-Financial aid,

5-Residential and housing services, 6-Transportation services (not in all universities),

7-Alumni services, 8-Student health services,

9- Social activities.

10-International student support.

Resources allocated:

1-From the University 2-From the Ministry of higher education

3-From students themselves.

Recommendations

1-National Student Services Association instead of National Student Bylaws is required.

2-More financial support for student services is required.

3-Qualified employees dealing with student services are required.

4-Sufficient capabilities at the universities especially for handicapped are required.

5-Career and employment office should be established.

6-Community service office should be established.

Finally, I strongly believe that promoting best practices and sharing experiences nationally and internationally are very important for the future development of student services in Egypt.

Compiled by: Ibrahim Mohamed Aman VP of Kafrelsheikh University Mobile :01225065526 e.mail: iaman@vet.kfs.edu.eg 12.08.2013 11-KFS Members attended MEDAWEL Workshops

1-Prof. Dr. Ibrahim Aman

2-Prof. Dr. Mohamed El-Said Abo-Waly

3-Prof. Dr. Ismael El-Sayed El-Kon

4-Prof. Dr. Hassan Younis

5-Prof. Dr. Mahmoud El-Seify

6-Prof. Dr. shawkey Mahmoud

7-Mrs Wesam Moustafa Ghanem Mohamed

8-Mr. Mohamed Ibrahim Moharam Ahmed Ibrahim

9-Mr. Mohamed Salama El-Saidy “ Student”

10-Mr. Monzer Khaled El-Sharnouby “ Student

12-MEDAWEL Posters and banners

13-MEDAWEL Questionnaires and Surveys

- MEDAWEL Questionnaire –Training Needs - MEDAWEL Survey on student services-Kafrelsheikh Univ. - MEDAWEL Survey on student services-Damanhour Univ.

- National Universities Student survey (Main Questionnaire)

14-MEDAWEL Equipments

- Multifunction printer - Two desktop computers - Two laptops

All equipments were installed in student affair section at faculty of veterinary medicine

15- Meeting about“The Best Ideas for Improving the Student Services” Minutes of Meeting

Date: July 6, 2014 Time: 12:0 AM Location: Faculty Council Room, Fac. Vet. Medicine Attendees: Thirty persons attend the meeting which representing the various interest groups as follows: KFS Academics Student affair staff Students Introduction A brief introduction about the MEDAWEL project was introduced by Dr. Ibrahim Aman, the Co-Beneficiary of the KFS University. He declared the aim, objectives and the goals of the MEDAWEL project and the purposes of this event as well. He allowed the audience to introduce themselves and each of them declared his/her opinion for improving the student services.

Ideas for Improvements:-

1-For first year student service: the attendees agreed on the need for establishing a front disc office to provide the newly admitted students with helpful advice about the faculty programs available, the departments and the administrative staffs as well.

2- For financial aid services: the attendees agreed on the need for initiating a website containing all information and ways to apply for financial assistance. Also, they added that a separate office with qualified staffs should be found to inform student about how they apply

and how to fill the documents for the social solidarity.

3- For disabled students: disability office should be initiated and all buildings of the faculties should have special ramps, special elevators, qualified staffs, and special computers for writing and reading.

• The KFSU accept the graduated high school disable students with a total score of 50% only.

• The KFSU accept the blind handicapped students in the university hostels المدينه .without any conditions الجامعيه

• Faculty of Arts accept the blind handicapped students with a total score of 50% only. • There is a financial support for them.

• There are many activities offered for them • The disable students asked to convert the programs and curriculums from

written format to brail one طريقة بريلon C.D. • Initiating new programs for examinations of the blind handicapped students

(sound or voice format instead of the written ones) in which the examination and the answer will be in voice.

• The KFSU website (student services) should include a site for the disable students.

4-For international student support service: the attendees said that an office should be initiated and equipped with professional and well trained staff speaking a wide range of languages to receive and end all measures of reception and accommodation. Moreover, provide support and advice for them. A link between the international student’s office of the KFSU and the ministry of higher education to simplify the rules of application should be started and the rules for application of the international students should be simpler.

5-For student health services: Psychiatrist beside other qualified physician should be present all over the day and offer their help to student suffers from health disorders. A separate student hospital should be found, and protocol and agreement between the KFSU and the governmental hospital to examine any student come from the KFSU should be signed. Health insurance for all students should be done.

6- Career and employability services: A center in each university should be initiated to provide students with advices about the selection of program of study, help for their working future line, foster partnership with employer, employment organizations, alumni, faculty staff and administration staff. Besides, it helps for implementation of educational plans. In general there is a shortage in the employment service

7- Cultural and Social activities services: the attendees agreed that a magazine dealing with all cultural and social events should be initiated and be distributed free of charge. Enough space of time between the lectures should be taken into considerations in order to give students the chances for engagement in all activities or devoting a full day in the week for student activities.

8- Teaching and learning services: the attendees agree that E-learning process and courses should be widely used by most of students. Also, well prepared and equipped rooms and halls should be found and supplied with internet access. Lecture rooms and labs. should be equipped with laptops, data show, lighted and environmentally safe. Staffs and Academics should be highly qualified and well trained.

9- Psychological and mental support service: the attendees agreed that Psychologist should be found to support and help student suffering from bad emotion and mental disorders. Moreover, positive living team which helps students suffering from stress, low mood and relationship problems should be established.

10- Student Administration services: should be equipped with highly qualified staffs which are capable of providing a lot of services to students, staff and external stakeholders in the areas of registration, student records, exams & assessments, student funding and graduation and awards.

11-Student training skills: there are Student training programs but for limited number of the students. Also, these programs are not specialized and the announcement is not enough. So, We have to apply the training needs to know the training needs of the students and after that useful training programs can be organized. Also the chairman of the Student’s Union should sign on these programs to be sure that they are useful and satisfy theرئيس اتحاد الطالب student’s needs.

12-Alumni (graduates) services: the KFSU should initiate a website to follow up the graduates to solve their problems

Finally, I hope that these obtained ideas share in part for achieving the project outcomes.

Prof. Dr. Ibrahim Mohamed Aman MEDAWEL-Co beneficiary Mobil: 01225065526 E.mail 2TUiaman@vet.kfs.edu.egU2T

Photos of the meeting:

16-Student charter

جامعة كفرالشيخ

ميثـــــاق الطـــــــــــــــالب

۲۰۱٤أغسطس

مقدمـــــــــــــــــه

ميثاق طالب جامعة كفر الشيخ يحدد المبادئ العامة للشراكة بين اتحاد الطلبة والجامعة. للجامعة والطالب على حد سواء

حقوق ومسؤوليات واضحة لبعضها البعض. يتطلب هذا االتفاق العمل الشاق، والصدق، والصراحة، من باب المجاملة ة. ينبغي النظر في العبارات التالية في الميثاق: وااللتزام بالعدالة واإلنصاف بين الطالب والجامع

:الطالب يعني الفرد المسجل في الجامعة في واحد أو أكثر من الوحدات نحو جائزة التعليم العالي.

الجامعة

يعني جامعة كفر الشيخ وتشمل أي من كليات الجامعة، وأي شخص يتصرف بصفته كممثل للجامعة أو أي من أعضاء دريس بها. هيئة الت

الحرم الجامعي

يعني كل أرض مخولة في الجامعة، مخصصة ألغراض تعليمية.

المساحات المفتوحة للحرم يعني المناطق التي تم حجزها ألحداث معينة.

الحرية الفكرية

لتحقيق النقدي يشمل الحق في التعبير عن اآلراء حول عمليات الجامعة وسياسة التعليم العالي بشكل عام. لمتابعة اوالمفتوح ومناقشة بحرية ونشرها والبحوث؛ المشاركة في المناقشات العامة؛ المشاركة في الهيئات المهنية والنقابات

التمثيلية والمشاركة في خدمة المجتمع دون خوف من المضايقة أو التخويف أو المعاملة غير العادلة. والحق في التعبير ى بشعبية أو مثيرة للجدل.عن وجهات النظر التي ال تحظ

المسؤولياتالتوقعات و

العــــــــــامةالتوقعات والمسئوليات -۱

- الجامعة: الطالب من يتوقع . التنوع الطالبي 1Tتشجيع1T والرأي الطالب، بأهمية حقوق االعتراف - مرافق الجامعة. و خدماتللحصول على مجتمع الجامعى، وله كل الحقوق فى ال كعضو النظر للطالب - ، مع االحترام. وأخالقيا أن يعاملوا معاملة منصفة - . من الحرم الجامعي العامة المساحات المفتوحة في بطريقة سلمية أن يعامل - الجامعية. والسياسات واألنظمة والقواعد القوانين الوصول إلى تسهيل - ذلك. الكافي ل والحصول هذا الميثاق بوجود على علم أن يكون - هيئة طالبية من خالل ترشيح أو عن طريق االنتخاب المباشر من خالل في الجامعة اتحاد الطالب في أن يكون ممثال -

معترف بها.واالتصاالت خدمات الحوسبة والسماح الوصول إلى الجامعة في جميع أنحاء 1Tتكنولوجيا المعلومات1T توفر له تسهيالت ان- الطباعة. و جميع الطالب. لدعم التي صممت المهنية خدمات الرعاية كافة ل إلىالوصو - ه.الرفاهيه العام لتحسين في الحرم الجامعيالرياضية و الفرص الترفيهية من مجموعة من استفاد أن يكون - واالحترام.الكرامة بالعدالة و أن يعامل- . الحرية الفكرية أن يكون له-

- الجامعة من الطالب: تتوقع اإلجراءات الجامعيه. و القواعد والسياسات تحت مسؤولياته يكون على بينة من أن - . مباني الجامعة وكذلك الحرم الجامعي الخضراء في المناطق الحفاظ على -قبل محتويات الملصقات مراجعةيجب و أو الكلية الجامعة من غير مصرح بها أي أماكن على ملصقاتلصق عدم -

. تعليقهابطريقه مسببه الترفيهي االستخدام ومع ذلك، ألغراض تعليمية. في المقام األول مرافق تكنولوجيا المعلومات استخدام -

مقبول. هو وقانونية باحترام. وبيئتها معدات تكنولوجيا المعلومات التعامل مع - . باحترام كبير مجتمع الجامعة جميع أعضاء التعامل مع - . أو المجتمع الجامعى الجامعة تشويه سمعة باحترام وعدم الفكرية الحرية التعامل مع -

القبــــــــــــــــــــــــــــول -۲

-: من الجامعة والحاليين الطالب المحتملين يتوقعمكتب مكتب إنشاء األخرى من خالل اإلجراءات اإلداريةالقبول و التسجيل و كافية عن بمعلومات تزويد الطالب -

االستقبال.

التقييم وتفاصيل الجداول الزمنية، بما في ذلك أعضاء هيئة التدريس بشأن كل بالمعلومات الكافية تزويد الطالب - الحضور.متطلبات والرسوم و

الهوية. بطاقة سهولة الحصول على - االختبارات. قواعد والمعايير وكذلك الدخول المطلوبة قبل اختبارات القبول يكون على بينة من ان - من خالل نتائجالحصول على معلومات و القبول قبل المطلوبه الفحوصات الصحية وإجراءات بأنواع يكون على علم ان -

به. التحليل

فقط. الدولية 1Tالوطنية والحاصلين على الجوائز للطالب 1T الرياضة الحوافز ينبغي النظر في - . ... الخ، والجنس، واألسرة، والعالقات، باألديان فيما يتعلقدون تمييز ف وبإنصا ينبغي أن يتم القبول اختبارات -

-: والحاليين الجامعة من الطالب المحتملين تتوقع . والتسجيل للقبول التعليم العالي تعليمات وزارة اتباع - للقبول. الجامعة قواعد وأنظمة احترام - للقبول. المطلوبةالرسوم ودفع بطاقة الهوية على الحصول - الذي حددته الجامعة. للجدول الزمنيفقا و في الوقت المناسب واالمتحانات اختبارات القبولحضور -

المكتبة التعليم والتعلم و- ۳

- الجامعة: الطالب من يتوقع . مساراتنا خالل ودعم الطالب لتعليم مؤهلين تأهيال جيدا الموظفينأن يكون - .و تدريسها بشكل جيد يتم تنظيمها الدورات الحديثه التي تقديم -إال في الحاالت جلسات أو تغيير وعدم إلغاء، كل فصل دراسي في بدايةمسارنا ل دقيق جدول زمني إعطاء الطالب -

. االستثنائية رافق.ذات نوعية جيدة و مكتملة الم رافق المكتبةمأن تكون -التي يمكن الوصول اإللكترونية والمواردعلى شبكة اإلنترنت، االستخدامسهل حديث، و أن يكون فهرس المكتبة -

.الحرم الجامعي داخل وخارج إليها . الفردية والجماعية للطالب للدراسة المناطق المناسبة اتاحة - . ديميالدعم األكاخدمات إلى مختلف، وكذلك للحصول على المساعدة أعضاء هيئة التدريس بسهولة إلى الوصول -والمنح لدراسية المنح مثل، الجامعة التي تروج لها مقدمة أو مساعدة مالية بأي يكون الطالب على علمان - القروض. و المقرر.المناهج ومحتوى اإلشراف و، التعليم عالية من نوعية بما في ذلك عالي الجودة الجامعه تعليما أن توفر - معها.بشكل واضح متصله بفعالية و معلومات أيو دورةكل ونتائج بمحتوى يكون على علم ان- المرافق والمعدات.، بما في ذلك للتعليم والتعلميمكن الوصول إليها بيئة آمنة و أن توفر - مهارات إضافية. بدورات تدريبية و تزويدها أن يتم - دفع ثمنها.كيف يمكنك معية والجا رسوممن ال وغيرها الرسوم الدراسية حول ودقيقة معلومات واضحة أن توفر - الكليات. في للعمل يتم قبولهم قبل أنن االداريين والشخصيةللمسؤولي النفسية االختباراتيجب اجراء -

-: الطالب من نتوقع الجامعة

. في جدولها الزمني والدورات الندوات وورش العمل حضور بنشاط فيالمشاركة - تقديم بيانات للخدمات وطلبات أخرى ودورة، لطلب القبول المعلومات المطلوبة ل جميع جامعةال إعالم -

. مؤهالتهم وخبراتهم عن صادقة بالموظف االتصال يطلب منهم على الدفع، فى حالة عدم القدره. في الوقت المناسب غرامات أو أي رسوم دفع -

للدفع.ه من أجل عمل الترتيبات البديل المعني وتقديم، على النحو المطلوب فصول من خالل حضورالبحث، وال سيما والتعلم و التعليم في بيئة اركة بفعاليةالمش -

في الوقت المحدد. العمل المطلوب المناسب في الى الموظف أسئلة أو استفسارات أي ورفع المتاحة لهم المواد وحدة أو كل على بينة من أن يكون -

الوقت المناسب. .المناهج و استمرار تحديث نتائج التعلم الناجح و التدريستعزيز جهودا كبيرة ل تبذل الجامعة أن ان يتأكد-

عندما يطلب منه القيام بذلك. واإلشراف التدريسالصادق في و ردود الفعل العادلب تسهمان -

المتاحة لهم. التعليمية لجميع الموارد االستخدام األمثل - المرافق العلميه و التعليمية. إلى جميعدون عائق بفرص متساوية و في التمتع اآلخرينالطالب احترام حقوق - . المكتبةوائح ل والحفاظ على بلطف واحترام الموظفين التعامل مع - على وجه السرعة. متكبدة أو ديون غرامات أي ودفعغير تالفة، عند استحقاقها الكتب المستعاره إعادة جميع - . الفكرية لآلخرينالخصائص و دوراتامتحانات ال قواعداحترام -

المظالمالشكاوى و و، االستئناف -٤ -: من الجامعة الطالب يتوقع

اداري.إجراء أكاديمي و إجراء، أكاديمي أي تقييم ضد تظلم أو تسجيل شكوى االستئناف أو قادرا علىأن يكون -، غير منحازة، وغير تمييزية التي تعتبر سرية تظلم شكوى أو، نداء مع للتعامل بوضوح عملية موثقة أن توجد -

. وخاضعة للمساءلة االستئناف.كيفية وان يتم النصح ل الناتجةالقرارات أسباب الحصول على- عند أعضاء هيئة التدريس أو و /، أعضاء هيئة التدريس من مكتب مساعدة الطالب، التماس التوجيه - . أو مظلمة شكوىأو طعن تقديم في الجامعة الطالبية الشكاوىبشأن الوصول الكامل على تكون قادرة ان - و يتم الرد فى الوقت المناسب. مفتوحة وشفافةتكون الطعون عملية - ونزيهة. وعادلة كاملة الطالب بطريقة اهتماماتفى التحقيق -

-الطالب: الجامعة من يتوقع

. تظلمال شكاوى أوال االستئناف،جراءات واالمتثال إل أنفسهم تعريف - بشأن ۱۹۷۲لسنة ٤۹رقم المصرية الجامعات قانون المنصوص عليها في اإلجراءات احترام - . تظلمال شكاوى أوال االستئناف، . الرسمي. إجراءات الشكاوى قبل استخدام واإلرشاد طلب المساعدة - ممكن. لنا في أقرب وقت واستفساراتهم مخاوفهم رفع -

الخصوصية اإلنصاف و -٥

- الجامعة: الطالب من يتوقع تكافؤ الفرص. اإلنصاف و ملتزمة بمبادئ بيئة الدراسة فيفى الحق - أو نوع الجنس أو التاريخ، النوع االجتماعي: بغض النظر عنالتمثيل والخدمات و الحصول على التعليم الحق في -

الوضع ، العائلية، والضعف، المسؤوليات الدينية القناعة، أو المعتقد السياسي أو الحمل العالقات، التوجه الجنسي، أو الملكية، االجتماعي الوضع االقتصادي أو االجتماعي، أو، أو األصل القومي العرق، أو السن، أو اللغة، العائلي

آخر. المولد أو أي وضع أو السلوك غير المناسب. منالعرقية وغيرها والجسدية و المضايقات الجنسية كل تكون خالية من - الجامعة؛ في اتحاد الطالب أو من خالل الفردية سواءالمشاركة والتمثيل ومشاركة الطالب رسمية ل إتاحة فرص -

فرق العمل. والمجموعات الفرعية واللجان و مجالسبالطبع الالكلية و - الطالب:الجامعة من تتوقع

الموظفين. و واألكاديميين الموظفين وامتيازات تحترم حقوق بطريقة في جميع األوقات العمل- . مجتمع الجامعة لجميع أعضاءالتنوع المساواة و احترام - ممتلكات اآلخرين. و ممتلكات الجامعة احترام - بالكشف عنها. نقوم قانونيا ، أو، إال إذا قمت بأخبارنا بهاسرية إبقاء معلوماتك الشخصية - واالحترام. العدالة على قدم المساواة مع الناس معاملة جميع حيث يتم في بيئة آمنة إلعيش والدراسة-

االنضباط -٦ - الجامعة: الطالب من يتوقع

الحياد. المصرية من خالل الجامعات وفقا لقانون التأديبية المخالفات يجب أن تكون - الجرائم. مع العقوبات التأديبية تتناسبيجب أن - . أخالقيا و مؤهلينين، عادل بواسطة موظفين التأديبي اإلجراء يجب تفعيل -

-: الطالب من الجامعة تتوقع الموقعه من الجامعه. العقوبات جميع احترام - الجامعة.قانون االنصياع ل -

والمالحظات تقييمال -۷ - الجامعة: الطالب من يتوقع

نتائج التقييم. حول توافر معلومات واضحةالجامعه أن توفر - تقييم.ال جميع أعمال على وفي الوقت المناسب تغذية راجعة مفيدة إعطاء- خارجيا. والتحقق منهاومهنية فعالة، عادلة بطريقة األعمال يتم تقييم -العام في بداية تكون وضعت سوف، وكيف أنها استحقاقها عند لدينا عمليات التقييم معلومات كاملة عن إعطاء -

. أسابيع مقدما ال يقل عن ستة للتقييم جدول زمني وتقديم، الدراسي وفي الوقت المناسب. مفتوحة وشفافةتكون الطعون عملية - . ال لبس فيه تكون محددة واألسئلة التعيين تعليمات - التقييم.إكمال 1Tل 1Tمتوسط توفير الوقت الالزم للطالب ال - الفردي. تقدمهم يتلقون التغذية الراجعة على أنهم سوف متى وكيف معلومات واضحة عن توفير - . تقييمال خالل الكتب الجامعيهو بالمناهج الدراسية األكاديميين ينبغي أن يلتزم -

-: الطالب من الجامعة تتوقع

التقييمات. / االمتحاناتحضور جميع القانونية و في المواعيد بهمالواجبات الدراسية الخاصة تقديم - االمتحانات. عمليات التقييم و في جميعالتصرف بمسؤولية و بأي شكل من األشكال عدم الغش - اتخاذ الترتيبات لزم األمر،، وإذا مساعدتك حتى نتمكن من تريدها إضافية أي احتياجات اخبار الجامعه عن -

لمساعدتك.المناسبة الوفاء بالمواعيد قدرتهم على أو تؤثر على عملهم قد الخاصة التي أي ظرف من الظروف اخبار الجامعه عن -

. قضيتهم لدعم و مستقلة كافيةادله وتوفير، حدوثهال في أقرب وقت الدراسيةللواجبات النهائية بمسؤولية. عملية النداءات استخدام -

( الجامعة إدارة و مختلفة) من كليات طالبا ۲۱ (ومثلهم الطالب بينالطالب ميثاق ومسؤوليات بنود هذا وقد نوقشتشئون البيئة و تنمية المجتمعشئون رئيس الجامعة ل و نائب التعليم والطالب رئيس الجامعة لشئون نائبا ومثله

و استاذ شئون البيئة و تنمية المجتمعلشئون الطب البيطري كلية ، وكيل الطلبة الزراعة لشئون وكيل كلية وبحضور ). من كلية الطب البيطرى

أمان إبراهيم محمد األستاذ الدكتور

بالجامعة التمبس مشروع المسئول عن۱۸/۸/۲۰۱٤

kAFRELSHEIKH UNIVERSITY NATIONAL UNIVERSITY OF EGYPT, KAFRELSHEIKH

STUDENT

CHARTER

AUGUST, 2014

INTRODUCTION

The Student Charter of Kafrelsheikh University sets out the general principles of the partnership between Students Union and the University. The university and students alike have clear rights and responsibilities to each other. This agreement requires hard work, honesty, openness, courtesy and a commitment to fairness and equity between students and the university. The following terms should be considered in the following charter: student

means an individual enrolled at the University in one or more units towards a higher education award. the University

means The University of Kafrelsheikh and includes any of the University's faculties , and any person acting in the capacity as a representative of the University or any of its faculty. the campus

means all the land vested in the University, zoned for educational purposes.

open spaces of the campus

means areas that have been booked for specific events. intellectual freedom

includes the right to express opinions about the operations of the University, and higher education policy more generally; to pursue critical and open inquiry and to discuss freely, publish and research; to participate in public debates; to participate in professional and representative bodies including unions and to engage in community service without fear of harassment, intimidation or unfair treatment; and the right to express unpopular or controversial views.

EXPECTATION AND RESPONSIBILITIES

1-GENERAL Students expect from the University:- - To recognize the importance of student rights, and opinion and encourages diversity within the student body. - To consider the students as an individual member of the University community, with all associated rights of access to University services and facilities. - To be treated fairly and ethically, with respect . - To be treated in a peaceful manner in the general open spaces of the campus. -To have access to the statutes, regulations, rules and policies of the University. - to be informed of the existence of this Charter and to have adequate access to it. - to be represented in Student Union of the University through direct election or by nomination through a recognized student body. -To be provided with well-resourced IT facilities throughout the University and allowing access to computing, communication and printing services. - To access all professional welfare services which are designed to support all students. - To be benefited from a range of sport and recreational opportunities on campus to improve our overall wellbeing. -To be treated with fairness, dignity and respect. -To have an intellectual freedom. The University expects from students:- -To be aware of their responsibilities under the university statues, rules, policies and procedures. -To maintain the green areas in the campus as well as university buildings. -Do not past stickers on any unauthorized places of the university or college and their contents must be revised before suspending. -To use the IT facilities primarily for educational purposes. However, reasonable, lawful, recreational usage is acceptable. -To treat the IT equipment and its environment with respect. -To treat all members of the University community with great respect. -To deal with the intellectual freedom with respect and not defame the University or its community.

2-Admission Prospective and current students expect from the University:- -To provide students with sufficient information regarding enrolment and admission and other administrative procedures through establishing front desk office . -To provide students with sufficient information concerning each faculty in which they might enroll, including timetabling, assessment details, fees and attendance requirements. -To get easily the ID card. -To be aware of the required admission tests before admission as well as the criteria and rules of the tests.

-To be informed about types and procedures of health examinations used before admission and to be informed by the results of the analysis done. -The sport incentives should be considered for students who having national and international prizes only. - Admission tests should be done with fairness and without discrimination regarding religions, sex, family, relationships, ….etc. The University expects from prospective and current students:- - To follow the instruction of the ministry of higher education for admission and enrollment. - To respect the university rules and regulations for admission. - To have the ID card and pay the required fees of admission. - To attend the admission tests and examinations in due time and according timetable set by the university. 3-Teaching, Learning and Library Students expect from the University:- -To employ well-qualified staff to teach and support us during our course. -To provide courses that are well-organized, well-taught and up-to-date. -To give students an accurate timetable for our course at the start of each semester / term, and not to cancel or alter sessions other than in exceptional circumstances. -To be provided with good quality and well-resourced library facilities. -To be provided with an up-to-date, easy-to-use, web based library catalogue and e-resources that are accessible on and off campus -To make available suitable areas for study for individual and group student. -To access easily to academic staff for assistance as well as to the various academic support services. -To be informed by any financial assistance provided or promoted by the University, such as grants, scholarships and loans. -To be provided with a high quality education including a high quality of teaching, supervision, curriculum and unit content. -To be informed with the content and outcomes of each course and any relevant information communicated effectively and clearly with it. -To be provided with a safe and accessible environment for teaching and learning, including facilities, equipment and grounds. -To be provided with training courses and additional skills. -To be provided with clear and accurate information about tuition fees and other University charges and how you can pay for them. - Psychological and personal tests should be done for administrators before they be admitted for working in the faculties. The University expects from students:- -To participate and attend actively in seminars, workshops and sessions in their timetable. -To inform the University by all information required for application for admission to a course and other requests for services and provide truthful statements about their qualifications and experience. -To pay any fees, charges or fines in a timely manner . When they unable to pay, they are required to contact the relevant staff member in order to make alternative

arrangements for payment. -To participate actively in the teaching, learning and research environment, in particular by attending classes as required, and submitting required work on time. - To be aware of all unit or subjects available to them and to raise any questions or concerns with the appropriate staff member in a timely manner. -To understand that the university exert great efforts to promote successful teaching and learning outcomes and keep the curriculum up to date. -To contribute fair and honest feedback on the teaching and supervision when requested to do so. -To make the best use of all learning resources available to them. -To respect the rights of other students to enjoy equal and undisturbed access to all learning and teaching facilities. -To treat the staff with courtesy and respect and to keep to the Library regulations. -To return all books that they borrow when they are due, undamaged, and to pay any fines or debts incurred promptly. -To respect the rules of courses examination and the intellectual properties of others. 4-Appeals, complain and Grievance Students expect from the university:- -To be able to appeal or register a complaint or grievance against any academic assessment, academic procedure and administrative procedure. -To be found a clearly-documented process for dealing with an appeal, complaint or grievance which is confidential, non-discriminatory, unbiased, and accountable. -To receive reasons for resulting decisions and to be advised of opportunity for further appeal. -To seek guidance from a student assist office , faculty staff, and/or an academic staff when submitting an appeal, complaint or grievance. -To be capable for full access to, and guidance on, the University’s Student Complaints Procedure. -To be provided with an open, transparent and timely appeals process. -To investigate student concerns, in a full, fair and impartial way. The University expects from students:- - To familiarize themselves and comply with the appeal, complaint or grievance procedures. - To respect the procedures stated in the Egyptian Universities law No. 49 for 1972 regarding appeals, complain and grievance. -To seek help and guidance before using the formal complaints procedure. -To raise their concerns and queries to us as soon as you can. 5-Equity and Privacy Students expects from the University:- -To have the right to study in an environment committed to the principles of equity and equality of opportunity. -To have the right to access to education, services and representation regardless of: gender or gender history, sexual orientation, relationship status, pregnancy, political conviction, religious conviction, impairment, family responsibilities or family status, age, language, ethnicity, national or social origin, socio-economic status, property, or birth or other status; -To be free from all sexual, physical and racial harassment and from other inappropriate behavior.

-To be provided with formal opportunities for student engagement, representation and participation whether individual or through the Students 'Union on University; College and course boards, committees, sub-groups and working parties. The University expects from students:- -To act at all times in a way that respects the rights and privileges of staffs, academics, and employees . -To respect the equity and diversity of all members of the University community. -To respect University property and the property of others. -To keep your personal information confidential, unless you tell us otherwise or we are legally required to disclose it. -To live and study in a safe environment where all people are treated equally with fairness and respect. 6-Discipline Students expect from the University:- -The disciplinary infractions should be deal according to the Egyptian universities law by neutrality. - The disciplinary penalties should be in proportion to the offences. - The disciplinary procedure should be run under fair, qualified and ethically knowing staff. The University expects from students:- -To respect all penalties agreed from the natural and university justice -To obey the law of the university. 7-Assessment and Feedback Students expect from the University:- -To be provided with clear information about the availability of assessment results. -To be given with helpful and timely feedback on all our assessed work. -Their works are assessed in a way which is fair, efficient, professional and externally verified. -To be given full information about our assessments; when they are due and how they will be marked at the beginning of the academic year, and to provide an examination timetable at least six weeks in advance. -To be provided with an open, transparent and timely appeals process. - Assignment instructions and questions will be specific and unambiguous. -To be enabled with the time required for an average student to complete assessment . -To be provided with clear information about when and how they will receive feedback on their individual progress. -The academics should be committed with the course curricula and student textbook during assessment. The University expects from students:- -To submit their coursework on the due dates and to attend all examinations / assessments. - Never to cheat in any way and to act responsibly in all assessments and examinations. -To tell us about any additional needs you have so that we can help you and, if needed,

make appropriate arrangements for your assessments. -To tell us about any special circumstances which might affect their work or their ability to meet coursework deadlines as soon as they occur and to provide sufficient independent evidence to support their case. -To use the appeals process responsibly. This charter items and responsibilities were discussed between the students ( represented by 21 students from different faculties ) and the University Administration bodies (represented by the Vice President for Education and Student Affair and the Vice president of Community Development and Environmental Affair in the presence of Vice Dean of Student Affair of Agriculture Faculty, Vice Dean of Community Development and Environmental affair of Vet. Med. Faculty). Prof. Dr. Ibrahim M. Aman

Co-Beneficiary of the TEMPUS Project

18.08.2014

STUDENT CHARTER PHOTOS

17- Alicante, 26th – 28th January 2015 workshop

Objectives:

To train the participants of the Medawel project by showing the experience and best practices of the UA in the following areas of interest:

-Academic Guidance

-Student Counselling service

-Disables Students service

-Women’s Support Service

Delegate:

Prof. Dr. Ibrahim Mohamed Aman

Prof. Dr. Mohamed El-said Abowaly

Meeting Agenda

26/01/2015 GIPE. Student Employment Opportunity and CEM

From To Important: Meet at the Hotel lobby and transfer to the meeting venue

Time: 08.30

08.45 09.00 Arrival of the participants.

09.00 09.15

Welcoming and Introduction

Roberto Escarré, OGPI Director

Overview of Training Agenda

Carolina Madeleine, Senior Project Manager

09.15 10.00 (Career Centre Services – Spanish case)

Víctor Climent, GIPE Expert

10.30 11.00 GIPE – Career Service (University of Alicante)

Víctor Climent, GIPE Expert

11.00 11.30 Coffee Break

11.30 12.30 Visit to the business centre (GIPE) UA

Víctor Climent, GIPE Expert

12.30 13.00 Visit to GIPE Centre (Internships and Job office)

Víctor Climent, GIPE Expert

13.00 13.30 Visit to GIPE Centre (Guidance, Observatory and Entrepreneurship services)

Víctor Climent, GIPE Expert

13.30 14.30 Lunch Break

14.30 15.30 Round table with MEDAWEL partners

END OF FIRST DAY SESSIONS

Meeting Photos: