Temos International Academy in cooperation with Bucaramanga Chamber of

Commerce

© Temos International GmbH

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Founder & CEO: Dr. Claudia Mika (PhD, Dr. Oec.troph.)

• High Potential Company Award 2011 (EU funded)

• Vice Chairwoman of the Diplomatic Council Healthcare Forum

• Judge for the International Medical Travel Awards 2014 – 2018

• Advisory Board of GHTC (Committees: quality, training, ethics)

• Consultant for private and governmental organizations (Turkish MoE, MoH, Cali Chamber of Commerce, Dubai Health Authorities, etc. )

• Dr. Sanjiv Malik Lifetime Award (04/2017)

• International experience

• Indonesia, Philippines, Thailand, Malaysia, Hongkong, China

• Albania, Austria, Croatia, Cyprus, Germany, Greece, Hungary, Lithuania, Romania, Slovenia

• Iran, Jordan, Russia, Turkey, UAE

• Brazil, Colombia

I am convinced that Aristotle (384 – 322 B.C.) has been right:

„Quality (excellence) is not an act, it is a habit“.

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Temos Representative: Elizabeth Ziemba, JD, MPH

• Founder & President of Medical Tourism Training, Inc. – First company dedicated to training for health & medical travel

• Developed first training program for hotels, resorts & spas to welcome health travelers

• Consultant to hospitals, clinics, facilitators, hotels, resorts & spas, governments, non-governmental organizations, professional associations, health travel clusters, travel agents

• Judge for the International Medical Travel Awards 2014 – 2019

• Advisory Board of GHTC (Education & Training Committee)

• Board of Director, Global Primary Care, Boston, Massachusetts

• Speaker at numerous medical tourism & healthcare conferences

• International experience:

• Philippines, Thailand, Malaysia, China, Colombia, Korea, Croatia, Spain, USA, Poland, Turkey, UAE, Cayman, Lesotho, and more

„The Patient Experience is the new marketing“.

• Founded in 2010 with Headquarters in Germany

• First company to offer accreditation for clinical & non-clinical services for providers serving international patients

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Temos stands for:

Trust

Effective Medicine

Optimized Services

Introducing Temos International

Temos International HQ near Cologne, Germany

To achieve excellence in all aspects of patient management for Temosaccredited partners through good governance, transparency, andcontinuous quality improvement, resulting in the best possible clinicalcare and patient experience.

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Temos Vision

• Our corporate values:

• Quality

• Teamwork

• Respect and courtesy

• Empowerment and improvement

• Integrity, fairness and honesty

• Accountability and objectivity

• Responsiveness

• For hospitals and clinics incl. primary care

• For dental practices, clinics and hospitals

• For ophthalmology clinics and hospitals

• For reproductive care clinics

• For rehabilitation centers (in- and/or outpatients

• For facilitators (medical travel coordinators)6

Temos accreditation programs

First and only accreditation body worldwide with standards - including international patient management -accredited by the International Society for Quality in Health Care ISQua (now IEEA)

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Introducing Temos International

• ISQua = International Society for Quality in Health Care

• IEEA = ISQua External Evaluation Association

Third-party external evaluation services to health and social care external evaluation organizations and standard developing bodies around the globe.

Accreditor of accreditors

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ISQua – IEEA accreditation

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Temos standards fulfil thehighest international qualityrequirements

Temos accredited partnersfulfil the highest international quality requirements

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Temos International record of success

Quality measures that go beyond the basic requirements used by competitors to the comprehensive

Successful track record including:

• 80 accredited providers and counting

• 9 years in business

• 15 regional offices worldwide

• 25 assessors with experience from > 100 countries

• Middle East• Jordan, KSA: Amman • UAE, Oman, Qatar: Dubai

• Asia• Iraq: Baghdad • Iran: Tehran• Malaysia: Kuala Lumpur

• North and South America• USA, LATAM: Rhode Island• Panama: Panama City

• Europe• Croatia, Slovenia: Zagreb

• Germany (HQ): Cologne

• Greece, Cyprus: Athens

• Macedonia, Serbia: Skopje

• Romania: Bucharest

• Russia: Moscow

• Spain, Portugal: Madrid

• Africa• Egypt: Hurghada

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Temos regional offices & contact points

International Medical Tourism Market

© Temos International GmbH

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Medical tourism, medical travel, …

“Medical tourism occurs when consumers elect to travel acrossinternational borders with the intention of receiving some form of medicaltreatment.

This treatment may span the full range of medical services, but mostcommonly includes dental care, cosmetic surgery, elective surgery, andfertility treatment. ”https://www.oecd.org/els/health-systems/48723982.pdf

• OECD Directorate for Employment, Labour, and Social Affairs (2011):

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Health tourism

• “Health tourism: tourism by people traveling from the place they live to anotherplace for healthcare purposes.” Ross, 2001

He

alth

to

uri

sm Medical tourism

Wellness tourism

Elderly tourism

Disabled tourism

Categorization “health tourism”

Turkish Ministry of Health and Department of Health Tourism, 2012

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International patients

• Live temporarily in a country as expatriate or resident and need medical treatment (emergency or scheduled)

• Visit a country as business traveler or tourist and need medical treatment (emergency or scheduled)• Main reason: holiday and recreation

• “Secondary”: medical treatment

• Visit a country for a scheduled and elective treatment • Main reason: medical treatment

• “Secondary”: holiday and recreation

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International patients

Tourism medicine versus/plus medical tourism

The medical tourism market

© Temos International GmbH

18http://www.greshamsmith.com/dialogue/november-2012/capturing-your-market-share-in-today-s-medical-tou

The medical tourism market?

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The medical tourism market?

http://healthcaremangementit.blogspot.de/

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The medical tourism market?

http://visual.ly/medical-tourism-map-where-patients-go-save

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Visa and Oxford Economics:Mapping the future of global travel and tourism

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Corrected after international complaints

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Updated version

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WHO: evidence on global medical travel

• Yes, medical travel is projected to expand globally in the next decade

• Growth in medical travel is largely due to improved availability of healthtechnology, decreasing costs for travel and advertising by companies wishingto attract patients

BUT

• There are considerable gaps in the current literature on reliable data

Published by WHO in 09/2015

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What are the top destinations?

http://www.patientsbeyondborders.com/medical-tourism-statistics-facts

• Costa Rica• India• Israel• Malaysia• Mexico• Singapore• South Korea• Taiwan• Thailand• Turkey• United States

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Why these destinations?

http://www.patientsbeyondborders.com/medical-tourism-statistics-facts

• Government and private sector investment in healthcare infrastructure

• Demonstrable commitment to international accreditation, quality assurance, and transparency of outcomes

• International patient flow

• Potential for cost savings on medical procedures

• Political transparency and social stability

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Why these destinations?

http://www.patientsbeyondborders.com/medical-tourism-statistics-facts

• Excellent tourism infrastructure

• Sustained reputation for clinical excellence

• History of healthcare innovation and achievement

• Successful adoption of best practices and state-of-the-art medical technology

• Availability of internationally-trained, experienced medical staff

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What are the specialties?

http://www.patientsbeyondborders.com/medical-tourism-statistics-facts

• Cosmetic surgery

• Dentistry (general, restorative, cosmetic)

• Cardiovascular (angioplasty, CABG, transplants)

• Orthopedics (joint and spine; sports medicine)

• Cancer (often high-acuity or last resort)

• Reproductive (fertility, IVF, women's health)

• Weight loss (LAP-BAND, gastric bypass)

• Scans, tests, health screenings and second opinions

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How big is the market?

http://www.patientsbeyondborders.com/medical-tourism-statistics-facts

• USD 65-87.5 billion, based on approximately 20-24 million cross-border patients worldwide spending an average of USD $3410 per visit, including medically-related costs, cross-border and local transport, inpatient stay and accommodations.

• About 1.9 million Americans will travel outside the US for medical care this year (2019).

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How much to save (compared to US)?

http://www.patientsbeyondborders.com/medical-tourism-statistics-facts

• Costa Rica 45 – 65 %• India 65 – 90 %• Brazil 20 – 30 %• Malaysia 65 – 80 %• Mexico 40 – 65 %• Singapore 25 – 40 %• South Korea 30 – 45 %• Taiwan 40 – 55 %• Thailand 50 – 75 %• Turkey 50 – 65 %

Developments…

© Temos International GmbH

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https://www.statista.com/statistics/795339/medical-tourism-market-value-latin-america/

Thank you very much for your attention!

www.temos-international.com

info@temos-international.com