TELUS Smart Hub Hardware...
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1. Attach the supplied antenna to the port marked 3G Antenna. (This should be attached in a clockwise direction.) 2. Insert your Smart Hub SIM card (until you hear a click) into the SIM slot. Important Notice about your Smart Hub SIM Card: Your TELUS Smart Hub SIM card is designed to work only with your Smart Hub device. The SIM card will become locked if you insert it into another TELUS device and you will not be able to access the internet. If your SIM card becomes locked, please call customer care. 3. For voice calls, connect a standard analog telephone to the port labeled Line 1 using the black RJ-11 cable provided. Please note: Fax machines are not supported by the TELUS Smart Hub. 4. Connect the power adapter to the Power port on the back of the Smart Hub. 5. Plug the power adapter into the wall socket. 6. Wait 60 seconds for the Smart Hub to start up after plugging in the unit. Please note: The Power LED will stop flashing once the Smart Hub has finished the start up process. Hardware Installation LEDs Explained A E D B C Package Contents A TELUS Smart Hub B Antenna C RJ-11 Cable (black cable) D Ethernet Cable (yellow cable) E Power Adapter F Wireless Security Card G Quick Start Guide H CD (User Manual) F H TELUS Smart Hub Powered by the TELUS 4G network G WiFi LED: Indicates whether WiFi network connection is active. Blinks on traffic WWW LED: Lights up when the Smart Hub is connected via WAN Ethernet port LAN LED: Indicates that a LAN connection is established 3G LED: Lights up when the Smart Hub is connected to the TELUS network LINE 1 LED: Lights up when the handset connected to line 1 is off the hook LINE 2 LED: Lights up when the handset connected to line 2 is off the hook Power LED: Indicates whether your device is ON. Insert Data SIM card Attach Antenna Connect power Connect Line 1 cable Connect Line 2 cable Connect Ethernet cable TS050711
Transcript of TELUS Smart Hub Hardware...
1. Attachthesuppliedantennatotheportmarked3GAntenna.(Thisshouldbeattachedinaclockwisedirection.)
2. InsertyourSmartHubSIMcard(untilyouhearaclick)intotheSIMslot.Important Notice about your Smart Hub SIM Card:YourTELUSSmartHubSIMcardisdesignedtoworkonlywithyourSmartHubdevice.TheSIMcardwill
becomelockedifyouinsertitintoanotherTELUSdeviceandyouwillnotbeabletoaccesstheinternet.Ifyour
SIMcardbecomeslocked,pleasecallcustomercare.
3. Forvoicecalls,connectastandardanalogtelephonetotheportlabeledLine1usingtheblackRJ-11cableprovided.Please note: FaxmachinesarenotsupportedbytheTELUSSmartHub.
4. ConnectthepoweradaptertothePowerportonthebackoftheSmartHub.
5. Plugthepoweradapterintothewallsocket.
6. Wait60secondsfortheSmartHubtostartupafterpluggingintheunit.Please note: ThePowerLEDwillstopflashingoncetheSmartHubhasfinishedthestartupprocess.
HardwareInstallation
LEDsExplained
A
E
D
B
C
PackageContents
A TELUSSmartHub
B Antenna
C RJ-11Cable(blackcable)
D EthernetCable(yellowcable)
E PowerAdapter
F WirelessSecurityCard
G QuickStartGuide
H CD(UserManual)
F
H
TELUSSmartHubPoweredbytheTELUS4Gnetwork
G
WiFi LED: IndicateswhetherWiFinetworkconnectionisactive.Blinksontraffic
WWW LED: LightsupwhentheSmartHubisconnectedviaWANEthernetport
LAN LED: IndicatesthataLANconnectionisestablished
3G LED: LightsupwhentheSmartHubisconnectedtotheTELUSnetwork
LINE 1 LED: Lightsupwhenthehandsetconnectedtoline1isoffthehook
LINE 2 LED: Lightsupwhenthehandsetconnectedtoline2isoffthehook
Power LED: IndicateswhetheryourdeviceisON.
InsertDataSIMcard
AttachAntenna
Connectpower
ConnectLine1cable
ConnectLine2cable
ConnectEthernetcable
TS050711
MakingaphonecallTheSmartHubofferstheabilitytomaketelephonecallsvia
your4Gservice.Simplypickupthehandsetanddialthe
numberyouwishtocall.
AccessingvoicemailToaccessyourvoicemail,simplydialyour10-digitmobile
number.Whenprompted,enteryour
voicemailpassword.
NOTE: If your voicemail password is NOT recognized,
simply dial ##, followed by your 10-digit mobile number.
When prompted, enter your voicemail password.
FAQ’sIfyourequireadditionalsupportwithsettinguportroubleshootingyourTELUSSmartHubpleasecallTELUSCustomerCareat1-866-558-2273(Selectoption4andthenoption3)
1. AmIconnectedtotheTELUS4Gnetwork?IfyourSmartHubisconnectedtotheTELUS4Gnetworkthe3GLEDlightwillbeflashingblue.Ifitisnotflashingbluethenfollowthestepsbelow.
A. Openyourwebbrowserandtypehttp://192.168.20.1intotheaddressbar.
B. Whenprompted,entertheusernameandpasswordtologin(thedefaultusernameandpasswordis“admin”)tothemanagementconsole.
C. Clickon“BasicStatus”andyoushouldseethe3Gconnectionstatus“Connected”.
D. Ifyour3GConnectionStatusshows“Disconnected”,pleaseensurethattheSIMisinsertedproperlyandthatyouhavea3Gsignal.YoumayneedtomoveyourSmartHubtoadifferentlocationinordertoobtainastrongersignal.
2. Ican’tconnecttotheinternetviaWiFi.IfyourSmartHubisconnectedviaWiFitheWiFiLEDwillbeblinkingbluewhenthereisdatabeingtransmitted.Ifitisnotblinkingbluethenyoumayfollowthestepsbelow.
A. Confirmthatyou’reconnectedtotheSmartHubbytyping192.168.20.1intotheaddressbarandpressenter.IfyoureachtheSmartHubloginscreen,youareconnectedtoWiFi.Ifnot,youwillneedtoreconfigureyourWiFiconnection(refertoConnectingviaWiFiintheSettingUptheSmartHubsection)
B. Confirmthe3GLedandWiFiLEDaresolidblue.Ifnot,pleaseunplugyourSmartHubfor30secondsandconsultyourusermanualtoconfirmwi-fiison.
C. EnsuretheSmartHubislocatedawayfromsourcesofinterferencesuchascordlessphones,microwavesandfridges.
3. CanIusemySIMinadifferentdevice?No,theSIMcardcanonlybeusedintheTELUSSmartHubthatyoupurchasedandcannotbeusedinanotherSmartHuborotherTELUSwirelessdevices.
4. CanIsend/receivefaxfrommyTELUSSmartHub?FaxserviceisnotasupportedfeatureontheTELUSSmartHub.
5. CanIuseacordlessphonewithmySmartHub?Yes,upto5cordlessphonescanbesupportedbytheSmartHub
6. HowdoIretrievemyvoicemail?Ifyouhavevoicemailmessageswaitingyouwillhearanintermittentdialtoneonyourphone.Ifyourphonehasamessagewaitingindicatorlight,itwillbelit.Toaccessyourvoicemaildialyour10digitmobilephonenumber.Enteryourvoicemailpassword.Ifthekeysequenceforyourpasswordisnotrecognizedbythevoicemailsystem,dial##plusyour10digitmobilephonenumber.Enteryourvoicemailpassword.
7. IamhavingtroubleconnectingtoVPNPleaserefertotheinsertintheboxtitled“TELUSSmartHub-UsingaVPNconnection”forVPNsetupinformation.
8. HowmanydevicescanIconnectviaWiFi?Youmayconnectupto15devicesviaWiFi.
FormoreinformationandTroubleshootingtips,pleasevisitwww.telusmobility.com/supportorwww.netcomm.com.au/products/telus
ConnectingviaWiFiImportant note: Please refer to the Wireless security
card that is included in the box for connecting your WiFi
devices. It contains the Wireless Network Name (SSID)
and your password. This information is also located on
the bottom of the Smart Hub unit.
1. EnsureWiFiisenabledonyourdevice(computer/
laptop/smartphone/tablet).
2. Fromyourdevice,scanforwirelessnetworksinyour
area.Connecttothenetworknamethatmatches
theWirelessNetworkName(SSID)foundonthe
WirelessSecurityCard,forexample“TELUSSmart
Hub98”
3. Whenpromptedforyourwirelesssecuritysettings,
entertheWirelessSecurityKey(Password)listedon
yourWirelessSecurityCard.
Wireless Network Name (SSID):Nom du réseau sans fil (SSID):
xxxxxxxxxxxxxxxxxxxxxx
Wireless Security Key (WPA):Clé de sécurité sans fil (WPA):
xxxxxxxxxxxxxxxxxxxxxx
®/MD
Please note: The Wireless Security Key is
case sensitive.
4. Waitapproximately30secondsfortheconnection
toestablish.Youwillknowwhenyouareconnected
whentheWiFiLEDisblinkingblue.
5. ToconnectadditionaldevicesviaWiFi,repeatsteps
1through4.
Changingyourdevicesettings(Optional)ThroughtheSmartHub’swebuserinterfaceyoucan
changetheSmartHubsettingsbelowifyoudesire.
� Thepasswordforthewebuserinterface
� Yourwirelesssecuritysettings(WirelessNetwork
Name(SSID)andWirelessSecurityKey(Password)
� Portforwarding,VPN&otheradvancedsettings
1. OpenyourWebbrowserandtype192.168.20.1into
theaddressbarandpressenter.Thedefaultlogin
detailsare:
username:admin
password:admin
2. ConsulttheusermanualincludedontheCDinthe
boxforspecificinformationonhowtochange
thesesettings.
SettingUptheSmartHub
PhoneFunctions
ConnectEthernetCable
Usingcall-waitingWhenyou’reonthephoneandreceiveanotherphone
call,youwillhearasingle,softbeep.Ifyoudonottake
theincomingcall,youwillhearanothersoftbeep10
secondslater.
To answer a call waiting call:
� Toconnecttotheothercallerpresstheflash/recall
buttononyourphone,waitforthedialtoneandpress
thenumber2onyourphone.Youwillbeconnected
tothewaitingcall.Ifyoudonothaveaflashbuttonon
handset,pressthehook,listenfordialtoneandpress
thenumber2onyourphone.
How do I end the call waiting call and return to the
original call?
� Presstheflash/recallbuttonoyourphone,waitfor
dialtoneandpressthenumber1.Ifyoudonothave
aflashbuttononhandset,pressthehook,listenfor
dialtoneandpressthenumber1onyourphone.
How do I start a 3 way call between a held call and an
active call?
� Presstheflash/recallbuttononyourphone,waitfor
dialtoneandpressthenumber3Ifyoudonothave
aflashbuttononhandset,pressthehook.Listenfor
dialtoneandpressthenumber3onyourphone.
For advanced calling features, please consult the user
manual on the included CD
YouareabletoconnecttoyourSmartHubviaawiredor
WiFiconnection.Followtheinstructionsbelowtosetup
yourconnection.
WiredconnectionwithEthernetcable1. ConnecttheyellowEthernetcableprovidedtothe
portmarkedLANatthebackoftheSmartHub.
2. ConnecttheotherendoftheyellowEthernetcable
toyourcomputer.
3. Waitapproximately30secondsfortheconnection
toestablish.
