Telesales Training

A Telesales Training Workshop at The Hive,

Worcester. Dates Available - 29th January & 26th February

9am to 4.30pm

Telesales Training! Like it or not selling is a key part of business! In the modern era where abundant choice is available to the client at the click of a mouse you need to understand modern ‘real world’ effective telesales skills. The way that businesses ‘buy’ the goods and services they need has changed beyond all recognition in the past ten years, and the pace of that change is accelerating faster now than at any time in history. Despite this most ‘sellers’ are still using the same telesales tactics and techniques that they always have and are discovering they simply don’t work in today’s environment.

Telesales Training! The Sales Performance Company Ltd have developed a one-day telesales training workshop that will equip you with down to earth ‘no nonsense’ ideas and practical skills that are guaranteed to boost your telesales performance. Who should attend? Anyone who uses the telephone to proactively sell their goods or services including:

• Telesales & Telemarketing Staff • Appointment Makers• Business Owners

Telesales Training! What will I learn? • The facts and myths of modern telesales• The essentials of buyer psychology (how & why

people decide what to buy?)• Buying cycle and processes• A consultative/solution based telesales framework

adaptable for all industry sectors• Research and preparation• How to create a compelling opening statement• Effective communication skills

• Questioning• Listening• Empathy

• Articulating and positioning your product, service or solution effectively

• Answering questions and concerns • Gaining commitment to proceed

How will I learn? This is not a ‘page turning’ classroom style workshop, you will learn through a highly effective and proven experiential approach of learn some theory then ‘plan, do and review’.

Soft copy of course slides are provided after the workshop and hard copy ‘key facts’ handouts are also provided.

Telesales Training!

The Trainer - Stuart Allen FCMI FInstSMM

Stuart set up The Sales Performance Company Ltd four years ago and works with clients large and small to help them sell more effectively.

He is an engaging and inspiring educator dedicated to improving professional standards within the sales profession.

How much does it cost to attend? In order to encourage participation from start-up and smaller ‘growing’ businesses we are offering this FULL ONE DAY workshop at just

£150 + vat per personThis price includes post course email/telephone support for 3 months and in the unlikely event you are not satisfied we offer a full money-back guarantee.

To Book or for Further Information:

Email: Stuart@TheSalesPerformance.co.uk Call: 01905 384314 Visit: www.thesalesperformance.co.uk

Telesales Training

Dates Available - 29th January & 26th February9am to 4.30pm