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![Page 1: Telephone Telephone Identify yourself, your location, and position Ask – “May I help you?” Be prepared to write down and take messages Write.](https://reader034.fdocuments.us/reader034/viewer/2022051123/5a4d1add7f8b9ab059975806/html5/thumbnails/1.jpg)
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TelephoneTelephone
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TelephoneTelephone
Identify yourself, your location, and position Ask – “May I help you?” Be prepared to write down and take
messages Write down the information and read it
back to the person on the phone for accuracy
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TelephoneTelephone
Relay the message as soon as possible Allow the person who called to hang up first Do not place the caller on “hold” unless
absolutely necessary If placed on “hold”, check back every
minute to let them know they have not been forgotten
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TelephoneTelephone
Patient information is confidential, refer inquiries to the nurse caring for that patient
Non-personal information, may be allowed (such as room number and time of surgery) at some institutions
Know how to transfer a call if necessary Restrict calls to business matters, not
personal ones
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TelephoneTelephone
Helping a patient make a call Inform the patient that you would like
to assist in placing the call. Place the patient in a comfortable
position. Obtain the number of the party the
patient wishes to call. Dial the number correctly.
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TelephoneTelephone
Helping a patient make a call (cont.) Identify yourself when the party
answers. Give the phone to the patient. Place call button (light) within easy
reach of the patient.
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TelephoneTelephone
Helping a patient make a call (cont.) Leave the patient to converse in
privacy. Return to assist the patient when
signaled.
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Intercom SystemsIntercom Systems
Means of communication for patients and staff even though they cannot see each other
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Intercom SystemsIntercom Systems
Proper etiquette should be used Communications should be
calm, courteous, and pleasant Always answered immediately;
“May I help you?”
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Intercom SystemsIntercom Systems
If there is no reply, go to the patient’s room to check on the patient
Listen to the patient and try to assist them if at all possible
If you are unable to help the patient, notify the nurse
Page a person only if absolutely necessary (ie: cannot find the person and a patient needs medication, etc.)
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Intercom SystemsIntercom Systems
Client orientation Control panel Placement/access – always keep patient’s
call bell within reach of the patient Answered immediately Emergency call signals
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Two-way RadiosTwo-way Radios
Used between a mobile unit and a base location to transmit and/or receive information or instructions
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PagersPagers
When a message is urgent, paging is an efficient means of contacting members
A pager is a small electronic communication device which beeps, buzzes, or vibrates to indicate that a signal has been picked up or a call has been made
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Dictation-Transcription Dictation-Transcription EquipmentEquipment
Audio – recording machine used to convert verbal communication into written words. Recorded message is played and a transcriptionist types the information using a typewriter or computer word processor
This changing with EHR – Speech recognition technology
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ComputersComputers
Computers process information with speed and accuracy and are able to store vast amounts of information in a small space
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ComputersComputers
Types of computers: Mainframe computers
• Largest and most expensive• Used by large institutions• Process and store huge
amounts of information
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ComputersComputers
Personal computers Desktop Notebooks, Laptops iPads Cell Phones
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ComputersComputers
Uses: Process and store information Monitor patient care,
computerized client records E-mail - immediate transmission
of information worldwide Internet/research
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Computers Computers
Telemedicine – transmission of video images of client and information to provide support to healthcare professionals globally, especially in rural areas
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Fax MachinesFax Machines
Critical for transmitting client records, physician orders, test results, etc. which must be sent immediately to other locations
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Fax MachinesFax Machines
Scans page Transmits electronic impulses
over phone lines Impulses converted into duplicate
of original document by receiver machine
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Fax MachinesFax Machines
The fax machine should have a designated line in medical locations to avoid telephone interruptions
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Fax MachinesFax Machines
Prepare a cover sheet with the following information: Name of sender Phone number of sender Fax number of sender Fax number of receiver Name of receiver
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Fax MachinesFax Machines
Cover sheets (continued) Date Number of pages being transmitted Mark as “confidential” if necessary
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VideoconferencingVideoconferencing
Videoconferencing is a networking communication system which connects a number of locations to simultaneously share information, resources, and/or services
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VideoconferencingVideoconferencing
Connects those in geographically remote areas with other and overcomes the constraints of time, distance, and severe climatic conditions
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Videoconferencing Videoconferencing
Uses Continuing and professional
development Patient Consults
Equipment Computer Monitor Multimedia loudspeakers Camera Illumination
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Videoconferencing Videoconferencing EquipmentEquipment
• Computer• Monitor• Multimedia loudspeakers• Camera• Illumination system