Telephone language
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Transcript of Telephone language
TELEPHONE LANGUAGE
By Roberto PesantesEnglish Language Consultant
TELEPHONE TERMS
• ANSWER
• ANSWERING MACHINE
• BUSY SIGNAL
• CALL
• CALLER
• CALL BACK / PHONE BACK
• CALL DISPLAY
• CELLULAR PHONE / CELL PHONE
• CORDLESS PHONE
• DIAL TONE
• DIAL
• DIRECTORY / PHONE BOOK
• HANG UP
• PHONE
• PHONE BOOTH / PAY PHONE
• PICK UP
• RECEIVER
• RING
TELEPHONE LANGUAGE
• ANSWERING THE PHONE
• INTRODUCING YOURSELF (THE CALLER)
• ASKING TO SPEAK WITH SOMEONE
• GIVING DETAIL OF A CALL
• TAKING A MESSAGE FOR SOMEONE
• LEAVING A MESSAGE WITH SOMEONE
• ASKING SOMEONE TO WAIT
• CONNECTING SOMEONE
• PROBLEMS
• MISTAKES
• CONFIRMING INFORMATION
• FINISHING A CONVERSATION
ANSWERING THE PHONE
• HELLO (INFORMAL)
• GOOD MORNING (FORMAL)
• (YOUR NAME) SPEAKING. HOW MAY I HELP YOU?
• (COMPANY’S NAME). HOW CAN I HELP YOU?
INTRODUCING YOURSELF (CALLER)
• HI. IT’S (YOUR NAME).
• GOOD MORNING. THIS IS (YOUR NAME) CALLING.
ASKING TO SPEAK WITH SOMEONE
• IS SARA IN? (INFORMAL)
• IS MR. TORRES THERE, PLEASE?
• CAN I TALK TO MR. TORRES, PLEASE?
• I’D LIKE TO SPEAK WITH MR. TORRES,
PLEASE.
GIVING DETAIL OF A CALL
• I’M CALLING ABOUT (…)
• I’M CALLING TO CONFIRM THE MEETING TOMORROW.
• IT’S ABOUT THE JOB ADVERTISING
TAKING A MESSAGE FOR SOMEONE
• WOULD YOU LIKE TO LEAVE A MESSAGE?
• WHO’S CALLING, PLEASE?
• MAY I TAKE A MESSAGE?
LEAVING A MESSAGE WITH SOMEONE
• CAN YOU TELL HER / HIM THAT (YOUR NAME)
CALLED?
• NO. THAT’S OK. I’LL CALL BACK LATER.
• THANKS. COULD YOU ASK HER / HIM TO CALL
(YOUR NAME) WHEN HE / SHE GETS IN?
• MY NUMBER IS 345-3232
ASKING SOMEONE TO WAIT
• JUST A SECOND, PLEASE.
• HANG ON A SECOND (INFORMAL)
• PLEASE HOLD THE LINE.
• ONE MOMENT PLEASE.
CONNECTING SOMEONE
• I’LL PUT YOU THROUGH
• I’M SORRY BUT HE / SHE IS NOT AVAILABLE AT THE
MOMENT.
• I’M SORRY BUT HE / SHE IS NOT IN HIS / HER
OFFICE.
• SHE / HE IS IN A MEETING RIGHT NOW.
PROBLEMS
• I’M SORRY SHE / HE IS NOT HERE AT THE
MOMENT.
MISTAKES
• I’M SORRY, BUT I THINK YOU HAVE THE WRONG
NUMBER.
• I’M AFRAID THERE IS NO ONE HERE WITH THAT
NAME.
• ARE YOU SURE YOU GOT THE RIGHT NUMBER?
CONFIRMING INFORMATION
• OK, I’VE GOT THAT.
• WOULD YOU LIKE TO REPEAT THAT FOR ME
PLEASE.
• LET ME REPEAT THAT BACK TO YOU JUST TO
MAKE SURE.
• DID YOU SAY TOM OR JOHN?
FINISHING THE CONVERSATION
• WELL. I’LL TALK TO YOU SOON.
• SORRY BUT I HAVE ANOTHER CALL COMING
THROUGH.
• OK, THANK YOU FOR CALLING.
LET’S GET SOME PRACTICE