TELEPHONEETIQUETTES

ANDPROCEDURES

Presented by: Sola, Ma. Roselyn R. (BSIT 2)

CONTENTS:• The Invention Of Telephone

- The Inventors

• Meaning Of:

- Telephone

- Etiquette

• What Was Telephone Etiquette Means?

• The Importance Of Telephone Etiquette

• Function Of Voice

• Effective Telephone Etiquettes

• Telephone Procedures

THE INVENTION OF TELEPHONE

Alexander Graham Bell Antonio Santi Giuseppe Meucci

ALEXANDER GRAHAM BELL

Alexander Graham Bell invented the telephone. remarkably, he only worked on his invention because he misunderstood a technical work he had read in german.his misunderstanding ultimately led to his discovery of how speech couldbe transmitted electrically.

Images Are: A Model Of Bell’s Very First Telephone (Top-left). Alexander Graham Bell In 1874, Aged 26, When He Became A Professor At Boston University (Bottom-left). Bell, Aged 45, Making The First Call From New York To Chicago When The Exchange Opened In 1892 (Right)

“Mr. Watson, come here. I want to see you.”The first words spoken in a Telephone call.

-Alexander graham bell

(inventor)

ANTONIO MEUCIIAntonio Anti Giuseppe Meucci (1808-1889)

Was an Italian inventor and was as well an

associate and friend to Giuseppe Garibaldi,

an Italian Nationalist. Many people would say

and question that it was not Alexander

Graham bell who first invented telephone

Antonio Meucci did. He is known best as a

Voice Communication apparatus developer

Which numerous sources count and consider

As the first used telephone.

TELEPHONE

A telephone, or phone, is a telecommunications device that permits two or more users to conduct a conversation when they are too far apart to be heard directly.

ETIQUETTEEtiquette is being polite. It is

good manners.

Etiquette is a code of conduct, both

written and unwritten, for basic behavior

that is socially expected from individuals

in a society based on cultural norms. These

behaviors include the proper way of socially

interacting with others, guidelines for handling

yourself in public, to the manner of dress that

is considered acceptable for various occasions

and circumstances.

TELEPHONE ETIQUETTE

Telephone etiquette :

A set of rules apply when people make calls to others or when they are receiving a phone call

being respectful to the person you are talking with,

showing consideration for the other person's limitations ,

allowing that person time to speak,

communicating clearly and

much , much more.

Importance of TelephoneEtiquette:

Good phone etiquette is important because we cannot see the facial expressions andbody language of the other personand they cannot see us. Telephone etiquette offers a way forpeople to function politely together ina society, eliminating frustration andcommunication mishaps.

TELEPHONE ETIQUETTE

Telephone is so essential nowadays in business, in school, at home, and even among friends. Through telephone, we could get an immediate reply. It is by telephone that communication could be done easily.

TELEPHONE ETIQUETTE

But there is one thing we so much depend on if we use the telephone-

Our voice

TELEPHONE ETIQUETTE

Our voice would represent our personality.Though we are not seen by the person we are talking with on the other line, he could recognize if we are friendly,

TELEPHONE ETIQUETTE

Angry

Hostile

TELEPHONE ETIQUETTE

sympathetic,

or indifferent

TELEPHONE ETIQUETTE

EFFECTIVE TELEPHONE ETIQUETTES

• Remember to keep the voice friendly and manners pleasant

• Speak loud enough to be heard and understood by the person at the end of the other line.

• A person should not be kept waiting for a long time.

• Impressions and suggestions of impatience, hurry and annoyance are to be avoided.

TELEPHONE ETIQUETTE

• The telephone caller should think of the other person at the other end of a line as if he were standing before him.

• Smoothness and courtesy require that the telephone conversation should not last too long, most especially when it is a company phone.

• The person making the call should be the last to hang up.

TELEPHONE PROCEDURES

The telephone plays an important part in creating the correct impression of the company. Therefore, it is important that anyone who answers the telephone projects a professional image.

TELEPHONE PROCEDURES

1.The caller should not hang up if the phone is not answered after two or three rings. Give a chance for the other party to reach the phone. The phone being called must ring forat least six times.

TELEPHONE PROCEDURES

2. Answer promptly3 .Avoid calling wrong numbers by referring to a directory or a list instead of relying on memory.

TELEPHONE PROCEDURES

4. Apologize when a mistake is made. 5. The person answering the phone should identify himself and his department or company

TELEPHONE PROCEDURES

6. The caller, after the greetings, Should also identify himself and ask For the person he wanted to call.

7. If the caller did not identify himself, the one who answered the phone may politely ask the name of the caller by asking “may I know who is calling?” Or “may I know who is on the line please?”

TELEPHONE PROCEDURES

8. If the person sought is busy ,the answer may be:” Mr. Santos is busy right now. May I take your message?” Or “Mr. Santos is out of business, did you have a message?”

TELEPHONE PROCEDURES

9. If the caller is asked to wait, you may ask: ”would you mind waiting?” And thank him for waiting.

TELEPHONE PROCEDURES

10. End the telephone conversation on a friendly note.

Have A Good Day!Take CARE !

HAVE A GREAT DAY AHEAD!!

REFERENCES:• http://www.answe. http://www.famousscientists.org/antonio-meucci/

• rs.com/q/what_does_etiquette_mean

• https://www.google.com.ph/search?q=antonio+meucci&sa=x&hl=en&biw=1366&bih=696&stick=h4siaaaaaaaaagoovnz8bqmdqzshsxchfq6-gxlyhyksj4hlgf9ulqellz1spz-twk6fmvewmlesmz9nbwhlfz1idoqwepnjnrcux6q1j68xonhhusykwsxmchqqqrss4ukrgtulwsdfxqxn8sxuunbxpqvnfkf2ze2pn3z0sv-23w8aagkziqqaaaa&site=webhp&tbm=isch&tbo=u&source=univ&ved=0cisbeikeahukewjyt6qyvdvgahvcepikhzmfbok&dpr=1#imgrc=x7nmbqolimw49m%3a

• http://www.famousscientists.org/alexander-graham-bell

• http://www.wisegeek.org/what-is-telephone-etiquette.htm