Telephone CONV

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Dialogue (1) Hello Good morning, Alo Dutta speaking. Could i speak To Pranub Dutta? Sorry, he's not here at the moment. Try his mobile 555555. Thanks a lot. You are welcome. Good morning / afternoon. Maria Roberts. Maria speaking. Production department. Can I help you? Maria here. Call me on.. Try my mobile.... [Beginning a call] (1) Introducing yourself This is Simon. It's Simon here. Mina hear. My name is Simon. (2) Asking for some one Is that Alo? Is Alo there? Is Prima in the office? Could I speak to Pritom, please? I would like to speak to Simon, please? (3) Asking some one to wait Just a moment, please. Wait a moment, please. (4) Checking who is calling I'm sorry, who is calling?

description

English conversation

Transcript of Telephone CONV

Page 1: Telephone CONV

Dialogue (1)

HelloGood morning, Alo Dutta speaking.Could i speak To Pranub Dutta?Sorry, he's not here at the moment. Try his mobile 555555.Thanks a lot.You are welcome.

Good morning / afternoon.Maria Roberts.Maria speaking.Production department.Can I help you?Maria here.Call me on..Try my mobile....

[Beginning a call]

(1) Introducing yourselfThis is Simon.It's Simon here.Mina hear.My name is Simon.

(2) Asking for some oneIs that Alo?Is Alo there?Is Prima in the office?Could I speak to Pritom, please?I would like to speak to Simon, please?

(3) Asking some one to waitJust a moment, please.Wait a moment, please.

(4) Checking who is callingI'm sorry, who is calling?Sorry, who's calling, please?Sorry, what did you say your name was?And your name again?

(5) Clarifying who you areIt's Alo Dutta from the Siatex office.I'm a colleague of Simon.

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He's my manager.We met at a conference last month.She rang me yesterday.

(6) Saying why you're callingI'm calling to discuss the conference.I'm phoning about the delivery.

DIALOUGE

Good morning, It's Simon here.Oh, hello, how are you?This is Maria, Is that Jack?Yea, it is?I'd like to speak to Monju, please.Speaking.Is Karla in?Yes she is, Just a moment.Could I speak to Peter, please?No, I'm sorry, he's away this week.

TELEPHONE ENQUIRES

Dialogue

We need written confirmation of your booking.OK, I'll confirm it by e-mail.I'm sorry, She's not here at the moment.That's alright, I'll try again later.We need to know as soon as possible.I'll let you know by tomorrow afternoon at the latest.Could you tell him today, please? It's rather urgent.Don't worry, I'11 make sure he gets the message.As soon as you have the information, could you get back to me?Of course, I'll get back to you later today.Could i speak to Mrs. Rose?Hold the line, please. I'll see if she is in her office.I need some information about flight times.Right. I'll put you through to the Travel Department. I'm afraid jack is in a meeting room at the moment.Don't worry, Just tell him I'll be in touch when I get back.When do you think you'll have an answer?Not before tomorrow, I'll need to clear it with my boss.

PHONING TO CHECK

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Can you give me your name, please?How would you like to pay?What type of card is it?What's the full mailing address?What would you like to order?What is the credit card number?What is the expiry date?Is there any reference?How would you like the goods dispatched?Could I have a phone number in case of any problem?

Conversation (1)

Sorry, but I really must get on now.All right. Well, thanks for calling.That's Ok, speak to you soon.Yes, bye.

Conversation (2)

Thank you for ringing.That's OK. Good to speak to you again.And give my regards to Bob.Of course, I'll see you then.Yes, bye.

Conversation (3)

Speak to you next week then.Fine, I'm away on Monday, though.Oh! Are you? OK.Right, well, good to hear from you.Yes, nice to talk to you, too.Bye for now.Good bye.

######Nice to make contact at last.Thank you for calling.Thanks for calling back.Thank you for getting back to me.Give him my regards.Give my regards to Jack.Give me a ring.Send me an e-mail.See you soon.

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Have a good weekend.I must get on.

#######

Saying you've got the wrong number I'm sorry, I think I've got the wrong number.Respond: Don't worry!

Thanks OK.

Saying someone is not available

Sorry, the line's busy at the moment.His line's busy at the moment.His line's engaged, I'm afraid.Would you like to hold?I'm afraid. He's busy just now.He'll call you back in five minutes. Shall I try some one else for you?Can someone else help ? Answering someone else's phone

Jack Smith's desk.Jack Smith's office.Jack Smith's phone.Jack Smith's number.Jack Smith's extension.Extension 852.

Offering to take a message

Can I take a message?Shall I take a message?I'll take a message if you like.Would you like to leave a message?

Asking for time to prepare

Just a moment while I get a pen.Just hang on a moment then.I'll find a note pad, hold on.Can you hold on while I find a piece of paper?Could you wait a minuet then?

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Leaving a message

Clarifying details when leaving a messageThat's N for November.16, that's one six.Smith, that's spell S-M-I-T-H.

Checking details in messages

Sorry, what was that?Was that A for Amsterdam?How do you spell the name of the town?Could you say that again more slowly, please?Could you repeat that, please?

Consolidation PlusWhen you don't know the person, the caller is asking for

I'm sorry, but i don't know anyone of that name.I'm afraid, you've made a mistake. There's no one of that name here.

If there's no department of that name

I'm afraid we don't have a such department. Would you like to speak to.....?

If you think you have made a mistake

I'm sorry, I've made a mistake.Sorry, I'll check the name and number.

Language Focus

Asking for a department person Can I have some one in IT, please?Can I've the Personal Department?Could you put me through to accounts dept?I'd like to speak to Mr. Chang in production department?

Asking someone to wait

Hold the line, please?Just a moment, please?Could you hold, please?

Connecting / Transfer

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Putting you through.It's ringing for you.John can take your call now.You are through now.

Conversation Practice (1)

Key Finance Company, can I help you?Good afternoon. Could I have someone in accounts, please?Accounts, yes. And your name is.....?Rob Sparkes. S-P-A-R-K-E-S.Trying to connect you, Mr. Sparkes.

Conversation Practice (2)

Key Finance Company. Can I help you?Oh! Good mooring. I'd like to speak to Mr. Costa in IT, please?Fine, Who shall I say is calling?Ann Thompson.Thank you. Hold the line, please. It's ringing for you.

Communication Problems

Conversation (1)An invitation

I hope that you'll be able to join me and my colleagues for launch at Mr. Black Restaurant after the meeting, at about 1:30.

I'm sorry. I can't understand what you're saying.

Oh! Right, well, we're having launch at Mr Black Restaurant after the meeting at about 1:30. Would you like to come?

I still not understand, I'm afraid.

Conversation (2)Appointment

I know that she's busy all morning on the 6th. I'm afraid. After lunch is probably OK. Can I make the appointment for 2:15?Can you speak up, please? I can't hear you very much.Oh! OK. Yes, sorry. She can't see you in the morning on the 6th. What about 2:15 in the afternoon?I still can't hear you exactly. I think we've got a bad line.

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Conversation (3)Explanation

... and after that you find the small switch located just to the left of the main on/off switch. Press it once and then everything will be fine.Would you mind repeating, please?There's a small switch, it's just to the left of the ON-OFF switch, Find that and then press it once.No. I still don't know what you mean.

Conversation (4)Address

I'd like you send it to me at 7GA West 34th Street, San Diego, CA and the zip code is 9812.Could yu speak more slowly, please?Yes, of course. The address is 7GA West 34th Street, San Diego, CA and the zip code is 9812, right?I'm sorry, but that's still too fast for me.

Language SummaryResponding to Problems

I'm sorry, but I can't understand what you're saying.I'm afraid, I still don't understand.Can you speak up, please? I can't hear you very well.I still can't hear exactly. I think we've got a bad line.Would you mind repeating that, please?No, I still don't know what you mean.Could you speak more slowly, please?I'm sorry, but that's still too fast for me.Sorry, I dint catch that.

Dealing with Problems

Is there anyone in your office who speaks Italian?I'll call can back.I'll try you again later.I think I'll call back when these workmen have finished.Shall I try again when we get to the next station?Could you ring me and see if we get a better line?I'll send a fax with a diagram of the plan.I'll send a fax with a diagram of the plan.I'll send you an email with all details.I know why don't I send you an email?I'll spell it out slowly for you.

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I'll ask my boss to phone you in the morning.

Appointments and Arrangements

A. Making appointments and arrangements

Could I make an appointment to see Mr. John?I need to make an appointment with Mr. Peter.I think we need a meeting.How about tomorrow?What about Thursday?May I ask what it's about?Can you tell me what's it about?

B. Confirming times and days

Yes, that's fine. Friday, 2:30.So, that's Thursday 29th at 9:30.

C. Checking details

I just wanted to check the time of our meeting.Was is 1:15 or 1:30.

D. Changing and Canceling appointments and arrangements

I have to cancel the appointment.Would you like to make another appointment?Could you make it a different day?What about Wednesday instead today?

Conversation (1)

Hello, Tom Pink's desk.Oh! Hello Tom. It's Susan here. How's the project going?Not bad, but I think we need a meeting soon to discuss it.OK, How about lunch time tomorrow.Yes, fine. Let's meet at the canteen at 1:15.OK, fine. See you then.

Conversation (2)

Good morning. ISI bank.Could I speak to Mr. Fisher, please?He's in a meeting at the moment. Can I help you?It's Peter Smith here. Could I make an appointment to see him sometime this week?

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Just a moment . I'll check his diary. What about Friday, 14th at 2,30?Yes, that's fine.. Friday, 2.30.May I ask what it's about?I'd like to talk to him about some new investments.Ok, fine. We'll see you then.Thanks very much.You're welcome. Goodbye.Bye.

Taking Telephone MessagesVocabularyTELEPHONE MESSAGE

A. Marking the call

This is Simon from Siatex Ltd.Can I leave a message?Can I speak to Nyomi, please?Can you ask him to call me back?Can you ask him...?

B. Answering the call

Simon speaking. Can I help you?Who's calling please?I'm sorry, the line is busy?Can't I have your number?Just a moments please?Do you want to hold on, or call back later?

Taking telephone messagePhone call (A)Hello, AGM Finance. Jana speaking. Can I help you?Hello, can I speak to Tomas Czeska, please?Who's calling, please?This is Ann Lee.Just a moment..... I'm sorry, the line is busy. Do you want to hold on, or call back later?Can I leave a message?Of course.Can you ask him to call me on 0122222?Ok, 0122222That's right. Can you say I need to speak to him urgently?I'll give him the message.Thanks. Good bye.

Phone Call (B)

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Hello, Ikon Tech. Can I help you?Good morning. This is Paul Diane from Stockholm. Can I speak to Jo Stech, please?I'm sorry. She's not in the office today. Can't I take a message?Yes, I need to talk to her about our meeting. Can you ask her call me as soon as possible?Yes, of course. Can I have your phone number?Yes, it's 09887766543.So that's 09887766543.Yes, and let me give you my mobile number 09877656.OK, Mr. Danielesson. I'll give her the message.Thank you.You're welcome. Good bye.

######It would be good to see Ann soon, I'll phone to her and see when she's free.I gave Bo a call yesterday and we had a long chat.Why don't you ring up at pizza place and order some take away pizza?I rang them 5 minuets ago but there was no answer.Give me a ring when you're next in Dhaka.Call me up next time when you're in Toronto.Just call the number to book your seats.Call us anytime to find out about opening times and admission prices.

Can you put me through to extension 123, please?Can I have extension 123, please?Extension 123, please.James Candy in sales, please.I phoned a moment ago, but i was cut off.I'll hold.I'll call back later.One moment, please.I'm putting you trough.The extension 123 is ringing for you.Sorry keep you waiting.I think you've got the wrong extension.I'll try and transfer you.I'm afraid the extension is engaged.I'm sorry, but there's no reply.Do you want to hold or would you like to call back later?

VOICE Mail (page 32)

You're through to the voice mail of Pranub Dutta. I'm not at my desk right now, but if you leave a message, I'll get right back to you. To leave a message, please press 1. To speak to operator, please hold.

To listen to your message, press 2. If you'd like to erase your message, press 3.

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Conversation

Good morning. Can I speak to James Cassidy is sales?Do you know the extension?No, I'm afraid I don't.Sorry to keep you waiting. I'm putting you through.Cassidy.Is that Jams Cassidy?No. This is John Cassidy. You come through to accounts. I'll try and transfer back to switch board.Thanks, Oh no, I've been cut off.

OVER TO YOU

Have you ever had this problems on the phone, in your langues or in English?Do you use voice mail yourself?What are advantage and disadvantage of voice mail?

MESSAGE

A. Asking to speak to someone

It's Rina here.This is Saima.You don't say "I am Rina."Can I speak to Rohina, please?Could I speak to Hasina, Please?Is that Ramon?Ramon Speaking.Is this a good time to call?I'm very busy at the moment?Could you call back later?I'm afraid he's not at his desk.I'm afraid she's on another line.I'm afraid he is with someone right now.I'm afraid they are in a meeting.I'm afraid he's not in the office.I'm afraid she's out of the office.I'm afraid he's on holiday.

B. Giving and tacking message

I'm calling about China trip.I'm calling to confirm that.....Could you ask her to call me back? My number is......

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Could you tell her that....?I wander if you could call back later.Can I ask who's calling?Who's calling, please?Which company are you calling from?Can I ask what it's about?May I take a message?Would you like to leave a message?I'll ask him to call you when he gets back.

[Taking messages (Checking information)]

I'm sorry. I dint catch your name. Could you spell it, please.Is that with a D at the end, D for David?Did you say your number is 444444?Is that with B for Bravo or V for Victor?Where did you say you're calling from?The code for Sweden is 49, right?

Message Conversation

Is that James Cassidy?No, I'm afraid not. Can I ask who's calling?Amy Smith. Is Jams Cassidy available?I'm afraid he's in meeting. Would you like to leave a message?Could you ask him to call me back as soon as possible?

ARRANGEMENTS

A. Making arrangement

Can we arrange a meeting?Shall we fix and appointment?Would it be possible to meet up soon?I'll just check my diary.How about Monday?Would Wednesday be suitable?Would Thursday suit you?That's fine.I can't be able to make Monday.I won't be able to come on Thursday.

B. Closing the conversation

See you on Friday then.I'm going to have to go now.

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I've got to go to a meeting.I've got to go and see someone.It's been nice talking to you.Good to talk to you.We'll be in touch soon.Look forward to hearing from you soon.Yes, I'll look forward to seeing you on Friday.Nice talking to you.It's been talking to you.Thanks for calling.Thanks for phoning.

C. Changing arrangements

I can't make Tuesday.Something has come up.I've got to go over to Hong Kong to sea a customer.How about Wednesday?I think we said Thursday at 11. Can you make the afternoon instead?Is it possible for you to meet in the afternoon?We're going to have to change our arrangement for the 15th. I'd completely forgotten we have a departmental meeting that day.I'm afraid Monday won't be possible. I'm going to be very busy that day. What about the following week?We're going to have to delay our meeting. I'm completely busy at the moment. Can we decide not to fix a day for the time being? I'll get back in touch when I'm not so busy.I suppose so, I look forward to hearing from you when you are less busy.The 22nd ... I'm going to be on holiday. What about the 29th?The afternoon would be no problem. How about at three?Wednesday's going to be difficult. Can you make the next day?Yes, the same day the following week would be fine.

HELLO / GOOD BYE 39

Conversation Good afternoon, Mr. Tent!Good afternoon, Julie. Are there any massage for me?Yes, I've left them on your desk.I've got a meeting at two o'clock.Fine, I'll see you later then.Yes, I'll probably see you this afternoon.Hi, Karen. How are you?Fine, thanks and you?Not too bad. A bit busy though.Hello, Martin. What kind of week end did you have?Quite busy. I had to work on Saturday, you know.

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Well, I'd better be going.Already?Yes, I'm afraid so. I'm seeing Jim at half past three.Well, thanks for all your help.You're welcome.

Dialogue (1)

Hi, jane.Hi, Rashid. How are you?Fine, thanks and you?Oh! Not to bad. Did you have a good weekend?Yes, it was a very relaxing. I went to the theatre on Saturday.Did you enjoy it?Yes, It was great.

Dialogue (2)

Good morning, Mrs Jansen.Morning Frank. How are you?Oh, very busy as usual. There's a letter for you.Thanks very much, Frank. Well, I'd later be going. I've got a lot of work to do.Bye.See you later, Frank.

Dialogue (3)

Morning Paul. How's everything?Hi Lina. Not too bad. I'm quite busy as you can see.You're still working on the CDX Company, I suppose.That's right.See you later.Bye, Lena.

Dialogue (4)

Good morning. Mrs. Sevensson.Good mooring, Alicia. How was your week end?Oh! I just stayed at home and relaxed. Good. Are there any message for me?Yes, there's Mr. Hassan from Midtech. Can you phone him as soon as possible?I 'll do that. See you latter, Alicia.Bye.

Mini-dialogues (On the telephone )

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Dialogue (1)Rcl Electronic. Can I help you?Yes, Could I speak to Denise Martin, please?Just a moment, I'll put you you through.

Dialogue (2)Could I speak to Harry, please?Sorry, who did you want to speak to?Harry Paul, in the sales department.

Dialogue (3)Could I speak to Lud Milla? Speaking.Lud Milla! I've been trying to call you all morning.

Dialogue (4)Sorry. Could you repeat the name of your company?Marsen Electronics.Is that with M or N?Marsen. With a M.

Dialogue (5)Did you manage to phone Phil?Yes. But I got his answering machine.

Dialogue (6)Could I leave a message for Trisa?Just a second. I'll get a pen.

Dialogue (7)Could you give me your name, please? Yes, of course. It's Karen Vogel.Sorry, could you spell your first name?Sure, It's V-O-G-E-L.

Dialogue (8)Could you put me through to Peter Lensky, please?Do you know his extension number?No. I'm afraid I don't.

Telephone Conversation (1)Witan International. Can I help you?Could I speak to Mr. Weiss, please?One moment, please. I'll put you through.Kristina Weisis, speaking.Good morning Mrs. Weisis. This is Ellen John from Siatex Ltd.

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May I know what is regarding?I'm phoning to check if you got my letter.Yes, I've just received it. In fact, I was just going to ring you. There are a couple of things I wanted to ask about.

Telephone Conversation (2)RCL Electronics. Can I help you?Yes, This is Kristina Weisis of Witan. Could I speak to Denise Martin, please?I'll just see if she's available. No, I'm afraid she's gone out.So, I'll ring back later.Could you leave a message?Oh, it's all right. I'll phone back.

######

I must get back to work. Good bye.I'd better go. I've got a lot of work to do.I must stop this call now. Good bye.I'm a bit busy this morning. It is OK if I ring you later.I can't spend all day talking to you. Good bye.Don't worry. I'll give you a ring tomorrow with the details. Good bye.I'm too busy to go on talking. I'll try to ring you tomorrow.OK. I'll look forward to hearing from you on Monday. Good bye.It's been nice hearing from you. I'll be in touch. Good bye.

Expression

Sorry, who did you say you wanted to speak to?I can't hear you. Could you speak up?Which department did you want?Could you speak more slowly, please?

Conversation (1)

Wint International. Can I help you?Could I speak to Mr. Weises, please?Who's calling, please?Sanjay Rahman of LRN Tech.Could you spell you name for me, please?R-A-M-A-N Sanjay Rahman.Of course, Mr. Rahman. I'll put you through.

Conversation (2)

Sales, Julia wells speaking.

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Morning, Julia. This is Paolo Ferrei from BRN. I'm calling to find out if you got my fax.Hold on. Let me have a look. No. I don't think so. When did you send it?This morning. It should have arrived by now.I'll check and ring you back latter.

SOCIALISING

IntroducingYou've met Kate, haven't you?Yes, we met at this morning's marketing seminar.We're going out for a drink. Would you like to join us?Yes, that sound nice.Let's go then.

(inviting)

What are you doing this evening, Julia?I don't have anything planned.I'm going out for a meal with some people from our Toronto branch. Why don't come with us?Great I'd love to.Well, It's half past 6 now. Let's meet in the bar at 8 o'clock.Fine, that will give me time to get changed.

(Refusing)

Would you like to join us for a drink, Henri?I'd love to but I'm a bit tired. It's been a long day.Some other time may be?Yes, why not tomorrow evening.

(Suggestion)

Is this your first visit to Montreal, Lisa?Yes, I haven't found my way around yet.Let me show you some of the sights.Are you sure we have enough time?Yes, I'm free till two o.clock.Fine, please come and pick me up.

####Are you married?No, I'm single. What about you?Do you have a family?Yes, two boys and a girl. What about you?Does your wife work?

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Yes, she is an engineer.Are your children still at school?Yes, One's at State High School and the other's at university.Are you having a holiday this year?Yes, we're going to Cox bazar beach this summar?Are houses expensive where you live?In the city center they are but prices have remained fairly stable for the fast year.I hate all this traveling on business, don't you?Yes and no - I like seeing different countries.What do you do when you are not working?Golf. I usually play Golf on weekends.What kind of food do you like?Anything really, but I'm very fond of Chinese.

Making Inquiries

I've seen your advertisement and I'd like to know how much you charge for digital camera.Could you please tell me what your terms?Does the discount go up according to the size of the order?We can give you a 10% discount if you order before 30 October.The sale is going to continue for the next month.When you open an account with us you get 5% off immediately.Our prices start at $100 for a single room with break fast included.

Making Inquires (2)

Here are the lowest prices available for the flight you wanted.Couldn't you manage to give me a better discount for this large order?It's a good price, it hasn't gone up since last year.We've had to increase prices in line with inflation.We can offer you a special discount if you order by the end of the month.Our room rates compare favorably with similar hotel in this area.How much do you charge for each transaction?I think investing in shares in the dotcom sector may be risky now. Making Inquires (3)

Can you give me a quote?It'll be $390.Can you have a higher discount?It depends on the number you order.We're thinking of buying your products.Then take the advantage of introductory offer.Can you offer the large size at the same price?No. It's more expensive.

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When do we need to play the balance?By 3o May.Are those the best prices you can offer?Yes, they are fixed for six months.

Inquiries for prices and discounts

Can I order online?What's your website address?I've got your April price list.We usually get a better discount on a repeat order.As this is such a major order, we expected a better discount.Why have you reduced the discount?Can you quote me a price for that?I can email our price list to you or shall I fax it.Would you like our introductory offer?Those are the best prices we can offer. You'll find our prices can't be matched.The price includes insurance and delivery cost.You'll find all our prices and terms on the website.

Telephone Conversation

PC Delivery. Good morning.Could I speak to Anita Gary, please?Speaking.I'm calling from Siatex. We'd like to order some DE90 printers.I see. How many would you like?Well, it depends on your terms. Is your May price list still valid?Oh! Yes, until the end of this year.What discount would you offer for 100 pcs?You've done business with us before, haven't you?Yes, and this is our second order for this type of printer.That's good. We like a higher discount on a repeat order.We're thinking in terms of 12%. How dose that sound?Oh, we don't normally go over 10%.But we had 7% last time, and we were told it would be 5% higher for a repeat order.I see. Well, I'd better confirm that with someone in my department.Yes, please do that, and then perhaps you'll call me back.Yes, Siatex, you said. And your name is .... ?John Draper.Right Mr. Draper. I'll call you back later this morning.

Passing on Messages

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Rosy said she was arriving on flight BA 532.Mr. Smith told me to send confirmation in writing to the suppliers.Mr. Peter Told me he would give me an 20% discount for such a special order.The sales manager asked me to tell her we would offer them a special discount.Mr. John said he had paid the account by bank transfer on 17th October.Mr. Danial asked me to check if the figures in the file were correct.Miss Nancy told to the receptionist to tell Mr. Knows that she called.

Could you ask Tatiana about the invoice as soon as possible? The interest payable will be 18% per year.Please send each applicant a stamped address envelop.The managing director is expected to arrive at half past three on Wednesday afternoon.

Placing an order

Person Calling

We're ready to order now.We would like place an order for 200 packets of printer paper.I'm phoning you with a repeat order.Have you got everything in stock?It's not very urgent order.When will you get more stock in?

Person called

What would you like to order?Can I have your customer reference number?What's the item number in the catalogue?I'm afraid that item is out of stock.The order will be processed this week.New stock is due in next month.

Delivery (Person Calling)

We need the goods urgently. Can you dispatch them today? How soon will the parcel arrive?How will the order be sent?When can we expect delivery?

Person Called

We will delivery the goods immediately from stock.We'll send the goods by next day courier.

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The consignment will be sent by air freight.It should arrive by the end of week. (Avoiding misunderstandings)Person calling / Person called

Sorry. I didn't hear what you said.Could you repeat that please?I couldn't catch what you said. Could you repeat it more slowly?It's a very bad line, I'm afraid. Can I call you back?I can hardly hear you. Can you speak up please?

(placing order)

Thank you for your quotation. We'd like to place an order now.I need to note down the reference number.When you order you need to give the item number from the latest catalogue.We're under presser from our customer. Can you send the order urgently, please?I don't need to pay by credit card because I've got a monthly account.The invoice will be enclosed with the goods.I'm afraid it's out of stock, so it won't be sent for two weeks.We'll send it by air freight, so it will arrive tomorrow.I'm calling to make a repeat order. We'd like exactly the same as the last time. Sorry, I didn't quite catch what you said. Could you say that again?

Can I help you?

How can I help you?

Hello, this is Simon Deicosta.My name's Simon.Good Morning, it's Nyomi here.

Hello, Phyupyer Soe.Can I help you?Marketing Service PLC, Good afternoon.

Could I speak to Simon, please?Hello, Is Sima there?Hi, It's Mia here. Is Mila in?Could you put me through to Saima, please?Could I speak to some one in marketing department, please?

Hold the line, please?Hold on, please, I'll see.Yes, I'll just get her.

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I'll just transfer you.Yes, just a moment.

I'm afraid, she's not in at the moment.Sorry, he's just gone out. Would you like to call back later?She's away for a few days. Can I give her a message?He's out of the office this week. I'm afraid.You can contact her on her cell phone. The number is 777777.

What time will she be back?Will he be back later today?Can I contact her tomorrow?When would be a good time to call again?

She should be back by 4 o'clockWe are expecting him at around 11.00She's due back tomorrow.Why didn't you try in a couple of hours?

Best Responses

I'd like to speak to Saima, Please.I'm afraid she's not here at the moment.Can I speak to Mr. Smith, please?Hold on, please.Who's speaking?My name is Redewan.Could i speak to Mala, please?Who's calling?Can I call you back later?Yes, please do.When will she be back?In an hour's time.

CONVERSATION

Hello, is that Motor System UK?Yes, It is. Can I help you?Can I speak to Mark Wheeler, please?I'm afraid he's in a meeting at the moment.OK. Do you know what time he will be free?From about three this afternoon.Right. I'll call again then. Thanks very much.You are welcome. Goodbye.

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