TelePCX39 Hardware Installation Guide

TelePCX Hardware Installation Guide (For Windows NT/2000)

Version 3.9

Table of Contents

Chapter 1 Installing PBX Boards ................................................................................................... 1

1.1 Hardware Configuration For TX-0204i .................................................................................... 1 1.1.1 Board Number Setting ............................................................................................................. 2 1.1.2 TX-0204i Installation ................................................................................................................ 2 1.1.3 TX-0204i Telephone Line Connections .................................................................................... 2 1.1.4 TX-0204i Wiring ....................................................................................................................... 3 1.2 Hardware Configuration For TX-0408/TX-0408i...................................................................... 5 1.2.1 Board Number Setting ............................................................................................................. 5 1.2.2 TX-0408/TX-0408i Installation.................................................................................................. 6 1.2.3 TX-0408/TX-0408i Telephone Line Connections ..................................................................... 6 1.2.4 TX-0408/TX-0408i Wiring ........................................................................................................ 7 1.3 Hardware Configuration For TX-0400 ..................................................................................... 9 1.3.1 Board Number Setting ............................................................................................................. 9 1.3.2 TX-0400 Installation ............................................................................................................... 10 1.3.3 TX-0400 Telephone Line Connections ................................................................................... 10 1.3.4 TX-0400 Wiring .......................................................................................................................11 1.4 Hardware Configuration For TX-0400E ................................................................................. 13 1.4.1 Board Number Setting ........................................................................................................... 14 1.4.2 TX-0400E Installation............................................................................................................. 14 1.4.3 TX-0400E Telephone Line Connections................................................................................. 14 1.5 Hardware Configuration For TX-1200 ................................................................................... 15 1.5.1 Board Number Setting ........................................................................................................... 16 1.5.2 TX-1200 Installation ............................................................................................................... 16 1.5.3 TX-1200 Telephone Line Connections ................................................................................... 17 1.5.4 TX-1200 Wiring ...................................................................................................................... 17 1.6 Hardware Configuration For TX-0012 ................................................................................... 19 1.6.1 Board Number Setting ........................................................................................................... 19 1.6.2 TX-0012 Installation ............................................................................................................... 20 1.6.3 TX-0012 Telephone Line Connections ................................................................................... 20 1.6.4 TX-0012 Wiring ...................................................................................................................... 21 1.7 Hardware Configuration For TD-5248/TD-5260 .................................................................... 23 1.7.1 Board Number Setting ........................................................................................................... 24 1.7.2 Trunk Line Setting .................................................................................................................. 25 1.7.3 TD-5248/5260 Installation ...................................................................................................... 25

1.7.4 TD-5248/5260 Line Connections ........................................................................................... 25 1.7.5 Message Light Check ............................................................................................................ 26 1.8 Hardware Configuration For TF-9242/TF-9222 ..................................................................... 27 1.8.1 Board Number Setting ........................................................................................................... 28 1.8.2 TF-9242/TF-9222 Installation................................................................................................. 28 1.8.3 TF-9242/TF-9222 Telephone Line Connections..................................................................... 28 1.8.4 TF-9242/TF-9222 Wiring........................................................................................................ 29 1.9 Hardware Configuration For TV-2760.................................................................................... 29 1.9.1 Board Number Setting ........................................................................................................... 30 1.9.2 TV-2760 Installation ............................................................................................................... 30 1.9.3 TV-2760 Wiring ...................................................................................................................... 31 1.10 Hardware Configuration For TV-27120................................................................................ 31 1.10.1 Board Number Setting ......................................................................................................... 32 1.10.2 TV-27120 Installation ........................................................................................................... 32 1.10.3 TV-27120 Wiring .................................................................................................................. 33 1.11 Hardware Configuration For TV-2882/TV-2842 ................................................................... 33 1.11.1 Board Number Setting.......................................................................................................... 34 1.11.2 TV-2882/TV-2842 Installation ............................................................................................... 34 1.11.3 TV-2882/TV-2842 Telephone Line Connection..................................................................... 34 1.11.4 TV-2882/TV-2842 Wiring ...................................................................................................... 35 1.11.5 Message Light Check........................................................................................................... 35 1.12 Hardware Configuration For TV-3340.................................................................................. 35 1.12.1 Board Number Setting ......................................................................................................... 36 1.12.2 TV-3340 Installation ............................................................................................................. 36 1.13 Hardware Configuration For TV-3320.................................................................................. 37 1.13.1 Board Number Setting ......................................................................................................... 37 1.13.2 TV-3320 Installation ............................................................................................................. 37 1.14 Hardware Configuration For TV-2520.................................................................................. 38 1.14.1 Board Number Setting ......................................................................................................... 38 1.14.2 TV-2520 Installation ............................................................................................................. 38 1.15 Hardware Configuration For TV-2510.................................................................................. 39 1.15.1 Board Number Setting ......................................................................................................... 39 1.15.2 TV-2510 Installation ............................................................................................................. 40 1.16 Hardware Configuration For TV-2630.................................................................................. 40 1.16.1 Board Number Setting ......................................................................................................... 40 1.16.2 TV-2630 Installation ............................................................................................................. 40 1.16.3 TV-2630 Wiring .................................................................................................................... 41

Chapter 2 Software Installation ................................................................................................... 43

2.1 Installation Procedures .......................................................................................................... 43 2.1.1 TelePCX & TeleUMS Installation ............................................................................................ 43 2.1.2 Launching the AP Engine....................................................................................................... 79 2.1.3 Recording System Greetings ................................................................................................. 82 2.1.4 Default Settings...................................................................................................................... 83 2.2 TelePCX/UMS Upgrade ........................................................................................................... 84 2.2.1 Migration Step by Step ........................................................................................................... 84

Chapter 3 PnP Support for Windows 2000 ................................................................................. 87

Frequently Asked Questions ....................................................................................................... 94

Chapter 1 Installing PBX Boards

This chapter describes the installation of the following PBX boards: z TX-0408 PBX Board z TX-0408i PBX/VoIP Board z TX-0204i PBX/VoIP Board z TX-0400 PBX Board z Tx-0400E Trunk Board z TX-1200 PBX Board z TX-0012 Extension Board

z TF-9242/TF-9222 Fax Board z TD-5248/TD-5260 T1/E1/PRI board z TV-2760 Voice Board z TV-2882/TV-2842 ISDN-BRI z TV-3340/TV-3320 VoIP Board z TV-2520/TV-2510 VoIP Board z TV-2630 VoIP Board

1.1Hardware Configuration For TX-0204i

TX-0204i is a PCI bus function-full PBX board that provides 2-channel trunk line interface, 4-channel extension line interface, 2-channel VoIP interface, and 6-channel voice processing function. In addition, 7 tone plants and SCSA bus digital switching are also equipped onboard. Through a polling and shared memory technique, up to 16 TX-0204i boards can operate simultaneously in a single system -- the maximum number of lines that can be supported depends on the application, the amount of disk I/O required, and the power of the host computer used.

The following diagram illustrates the location of connectors and switches (i.e. CON2 to CON6, SW1 and SW2).

CON5

PCI Bus Gold Fingers

SW2

CON6 SW1

(Factory Default)

(For Board Number Setting)

CON2

CON3

CON4

Stereo Audio Out

Stereo Audio In

Trunk Line 1-2

Extension Line 1-4

TX-0204i

(SCSA Bus)

Invalid Socket

SW1 : board number setting SW2 : factory default, DO NOT CHANGE. CON2 : audio output jack (stereo) CON3 : audio input jack (stereo) CON4 : RJ-45 trunk/extension line phone jacks CON5 : 26-pin male box connector for SCSA bus flat cable CON6 : 12V internal DC power connector

1

1.1.1 Board Number Setting

Each TX-0204i needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

1.1.2 TX-0204i Installation

1. Switch off the system. 2. Remove the cover of your computer. 3. Choose a vacant PCI slot. 4. Position the TX-0204i in the slot with care and align the "Goldfinger" edge

connector with the bus socket. 5. Ensure the board is firmly installed and aligned. 6. Repeat above steps until you have installed all desired boards into your system. 7. Replace the retaining screws previously removed.

1.1.3 TX-0204i Telephone Line Connections

The top RJ45 jack of TX-0204i board supports 2 trunk lines using 8-wire connections, and the RJ-45 jack at the bottom provides 4 extension lines. The wiring schemes follow the EIA/TIA T568B. The connection diagram is as follow:

2

1.1.4 TX-0204i Wiring

1. Connect all subscribed trunk lines to the TX-0204i. 2. Connect all extension lines to the TX-0204i. 3. Connect the SCSA bus flat cable (when more than one TX-0204i are installed). 4. Connect the DC power plug to the DC power jack(i.e. CON6) of TX-0204i. 5. (optional) Connect an external music source to a stereo audio input jack. 6. (optional) Connect an external speaker to a stereo audio output jack.

3

JP2

JP2

JP2

TX-0204i

SW1

SW1

SW1

SW2

JP2

JP2 SW1

SW1

PC Power

CON6

JP2

JP2

JP2

JP2

JP2

CON6

CON6

CON6

CON6

CON6

CON6

CON6

CON6

CON6

TX-0204i

Extension Lines

Trunk Lines

1-R42-T33-T24-R15-T16-R27-R38-T4

E1

E2

E3

E4

WH/BRNGRN/WH

OR/WHWH/BLBL/WH

WH/ORWH/GRNBRN/WH

Invalid Socket

1-R42-T33-T24-R15-T16-R27-R38-T4

T1

T2WH/BRNGRN/WH

OR/WHWH/BLBL/WH

WH/ORWH/GRNBRN/WH

T1-T2

E1-E4

T1-T2

E1-E4

T1-T2

E1-E4

Extension Lines

T1-T2

E1-E4

T1-T2

E1-E4

4

1.2Hardware Configuration For TX-0408/TX-0408i

TX-0408/TX-0408i is a PCI bus compatible PBX board that provides a 4-channel analog trunk line interface, 8-channel extension line interface, 12-channel voice processing and call progress analysis. In addition, 2 VoIP units are built on TX-0408i. Seven tone plants and SCSA bus digital switching are also onboard. Jumper-less setting eases the hardware configuration. Through polling and shared memory techniques, up to 16 TX-0408/TX-0408i boards can operate simultaneously in a single system -- the maximum number of lines that are supported depends on the application, the amount of disk I/O required, and the power of the host computer used. Please follow the instructions described below to ensure a successful installation.


CON5


SW2

CON6 SW1

(Factory Default)


CON2

CON3

CON4

Stereo Audio Out

Stereo Audio In

Trunk Line 1-4

Extension Line 1-4

Extension Line 5-8

TX-0408/TX0408i

(SCSA Bus)

SW1 : board number setting SW2 : factory default, DO NOT CHANGE. CON2 : audio output jack (stereo) CON3 : audio input jack (stereo) CON4 : RJ-45 trunk/extension line phone jacks CON5 : 26-pin male box connector for SCSA bus flat cable CON6 : 12V internal DC power connector


Each TX-0408/tx-0408i needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for

5

board number setting is as follows:

1.2.2 TX-0408/TX-0408i Installation

1. Switch off the system. 2. Remove the cover of your computer. 3. Choose a vacant PCI slot. 4. Position the TX-0408/TX-0408i in the slot with care and align the "Goldfinger" edge


1.2.3 TX-0408/TX-0408i Telephone Line Connections

The top RJ45 jack of TX-0408/TX-0408i board supports 4 trunk lines using 8-wire connections, and the next two RJ-45 jacks provide 8 extension lines. The wiring schemes follow the EIA/TIA T568B. The connection diagram is as follow:

6

1.2.4 TX-0408/TX-0408i Wiring

7. Connect all subscribed trunk lines to the TX-0408/TX-0408i. 8. Connect all extension lines to the TX-0408/TX-0408i. 9. Connect the SCSA bus flat cable (when more than one TX-0408/TX-0408i are

installed). 10. Connect the DC power plug to the DC power jack(i.e. CON6) of TX-0408/TX-0408i. 11. (optional) Connect an external music source to a stereo audio input jack. 12. (optional) Connect an external speaker to a stereo audio output jack.

7

JP2

JP2

JP2

TX-0408

SW1

SW1

SW1

SW2

JP2

JP2 SW1

SW1

PC Power

CON6

JP2

JP2

JP2

JP2

JP2

CON6

CON6

CON6

CON6

CON6

CON6

CON6

CON6

CON6

TX-0408

Extension Lines

Trunk Lines

1-R42-T33-T24-R15-T16-R27-R38-T4

E1

E2

E3

E4

WH/BRNGRN/WH

OR/WHWH/BLBL/WH

WH/ORWH/GRNBRN/WH

1-R42-T33-T24-R15-T16-R27-R38-T4

E5

E6

E7

E8

WH/BRNGRN/WH

OR/WHWH/BLBL/WHWH/OR

WH/GRNBRN/WH

1-R42-T33-T24-R15-T16-R27-R38-T4

T1

T2

T3

T4

WH/BRNGRN/WH

OR/WHWH/BLBL/WH

WH/ORWH/GRNBRN/WH

T1-T4

E5-E8

E1-E4

T1-T4

E5-E8

E1-E4

T1-T4

E5-E8

E1-E4

Extension Lines

T1-T4

E5-E8

E1-E4

T1-T4

E5-E8

E1-E4

8

1.3 Hardware Configuration For TX-0400

TX-0400 is a PCI bus compatible PBX board that provides 4-channel analog trunk line interface, 6-channel voice processing function and call progress analysis. In addition, Seven tone plants and SCSA bus digital switching are also equipped onboard. Jumper-less setting eases the hardware configuration. Through a polling and shared memory technique, up to 16 TX-0400 boards can operate simultaneously in a single system -- the maximum number of lines that can be supported is dependent on the application, the amount of disk I/O required, and the power of the host computer used. Please follow the instructions described below to ensure a successful installation.


Stereo Audio Out

Stereo Audio In

Trunk Line 1-4

CON5


SW2

CON6 SW1

(Factory Default)


CON2

CON3

CON4

(SCSA Bus)

Invalid Socket

Invalid Socket24-00400-0X-0X

TX-0400

SW1 : board number setting SW2 : factory default, DO NOT CHANGE. CON2 : audio output jack (stereo) CON3 : audio input jack (stereo) CON4 : RJ-45 trunk line phone jacks CON5 : 26-pin male box connector for SCSA bus flat cable CON6 : 12V internal DC power connector


Each TX-0400 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

9

1.3.2 TX-0400 Installation

1. Switch off the system. 2. Remove the cover of your computer. 3. Choose a vacant PCI slot. 4. Position the TX-0400 in the slot with care and align the "Goldfinger" edge connector

with the bus socket. 5. Ensure the board is firmly installed and aligned. 6. Repeat above steps until you have installed all desired boards into your system. 7. Replace the retaining screws previously removed.

1.3.3 TX-0400 Telephone Line Connections

The top RJ45 jack of TX-0400 Board supports 4 trunk lines using 8-wire connections. The wiring schemes follow EIA/TIA T568B. The connection diagram is as follow:

10

1.3.4 TX-0400 Wiring

1. Connect all subscribed trunk lines to the TX-0400. 2. Connect the SCSA bus flat cable (when more than one TX-0400 are installed). 3. Connect the PC DC power plug to the DC power jack(i.e. CON6) of TX-0400. 4. (optional) Connect an external music source to a stereo audio input jack. 5. (optional) Connect an external speaker to a stereo audio output jack.

11

JP2

JP2

JP2

TX-0400

SW1

SW1

SW1

SW2

JP2

JP2 SW1

SW1

PC Power

CON6

JP2

JP2

JP2

JP2

JP2

CON6

CON6

CON6

CON6

CON6

CON6

CON6

CON6

CON6

12

TX-0400Trunk Lines

1-R42-T33-T24-R15-T16-R27-R38-T4

T1

T2

T3

T4

WH/BRNGRN/WH


WH/GRNBRN/WH

T1-T4 T1-T4 T1-T4 T1-T4 T1-T4

Invalid Socket

Invalid Socket

24-0004E-12

TX-0400E

1.4Hardware Configuration For TX-0400E

TX-0400E is a PCI bus voice board that provides 4-channel trunk line interface and 4-channel voice processing function. The voice ports enables call progress analysis function. Through a polling and shared memory technique, up to 16 TX-0400E boards can operate simultaneously in a single system -- the maximum number of lines that can be supported depends on the application, the amount of disk I/O required, and the power of the host computer used.

The following diagram illustrates the location of connectors and switches (i.e. SW1, CON2).

Trunk Line 1-4


SW1


CON2

13

SW1 : board number setting CON2 : audio output jack (stereo)



1.4.2 TX-0400E Installation

1. Switch off the system. 2. Remove the cover of your computer. 3. Choose a vacant PCI slot. 4. Position the TX-0400E in the slot with care and align the "Goldfinger" edge


1.4.3 TX-0400E Telephone Line Connections

The RJ45 jack of TX-0400E Board supports 4 trunk lines using 8-wire connections. The wiring schemes follow EIA/TIA T568B. The connection diagram is as follow:

14

TX-0400ETrunk Lines

1-R42-T33-T24-R15-T16-R27-R38-T4

T1

T2

T3

T4

WH/BRNGRN/WH

OR/WHWH/BLBL/WH

WH/ORWH/GRNBRN/WH

T1-T4

T1-T4

T1-T4

T1-T4

T1-T4


TX-1200 is a PCI bus compatible PBX board that provides 12-channel analog trunk line interface, 12-channel voice processing function and call progress analysis. In addition, Seven tone plants and SCSA bus digital switching are also equipped onboard. Jumper-less setting eases the hardware configuration. Through a polling and shared memory technique, up to 16 TX-1200 boards can operate simultaneously in a single system -- the maximum number of lines that can be supported is dependent on the application, the amount of disk I/O required, and the power of the host computer used. Please follow the instructions described below to ensure a successful installation.


15

CON5


SW2

CON6 SW1

(Factory Default)


CON2

CON3

CON4

Stereo Audio Out

Stereo Audio In

Trunk Line 1-4

Trunk Line 5-8

Trunk LIne 9-1224-01200-0X-0X

TX-1200

(SCSA Bus)

SW1 : board number setting SW2 : factory default, DO NOT CHANGE. CON2 : audio output jack (stereo) CON3 : audio input jack (stereo) CON4 : RJ-45 trunk line phone jacks CON5 : 26-pin male box connector for SCSA bus flat cable CON6 : 12V internal DC power connector




1. Switch off the system. 2. Remove the cover of your computer. 3. Choose a vacant PCI slot. 4. Position the TX-1200 in the slot with care and align the "Goldfinger" edge connector

with the bus socket. 5. Ensure the board is firmly installed and aligned.

16

6. Repeat above steps until you have installed all desired boards into your system. 7. Replace the retaining screws previously removed.


Each RJ45 jack of TX-1200 Board supports 4 trunk lines using 8-wire connections. The wiring schemes follow EIA/TIA T568B. The connection diagram is as follow:


1. Connect all subscribed trunk lines to the TX-1200. 2. Connect the SCSA bus flat cable (when more than one TX-1200 are installed). 3. Connect the PC DC power plug to the DC power jack(i.e. CON6) of TX-1200. 4. (optional) Connect an external music source to a stereo audio input jack. 5. (optional) Connect an external speaker to a stereo audio output jack.

17

JP2

JP2

JP2

TX-1200

SW1

SW1

SW1

SW2

JP2

JP2 SW1

SW1

PC Power

CON6

JP2

JP2

JP2

JP2

JP2

CON6

CON6

CON6

CON6

CON6

CON6

CON6

CON6

CON6

TX-1200

Trunk Lines

Trunk Lines

1-R42-T33-T24-R15-T16-R27-R38-T4

T5

T6

T7

T8

WH/BRNGRN/WH

OR/WHWH/BLBL/WH

WH/ORWH/GRNBRN/WH

1-R42-T33-T24-R15-T16-R27-R3

T9

T10

T11

T12

WH/BRNGRN/WH

OR/WHWH/BLBL/WH

WH/ORWH/GRN

8-T4BRN/WH

1-R42-T33-T24-R15-T16-R27-R38-T4

T1

T2

T3

T4

WH/BRNGRN/WH

OR/WHWH/BLBL/WH

WH/ORWH/GRNBRN/WH

T1-T4

T9-T12

T5-T8

T1-T4

T9-T12

T5-T8

T1-T4

T9-T12

T5-T8

Trunk Lines

T1-T4

T9-T12

T5-T8

T1-T4

T9-T12

T5-T8

18


TX-0012 is a PCI bus compatible PBX board that provides 12-channel extension line interface, 12-channel voice processing function and call progress analysis. In addition, Seven tone plants and SCSA bus digital switching are also equipped onboard. Jumper-less setting eases the hardware configuration. Through a polling and shared memory technique, up to 16 TX-0012 boards can operate simultaneously in a single system -- the maximum number of lines that can be supported is dependent on the application, the amount of disk I/O required, and the power of the host computer used. Please follow the instructions described below to ensure a successful installation.


CON5


SW2

CON6 SW1

(Factory Default)


CON2

CON3

CON4

Stereo Audio Out

Stereo Audio In

Extension Line 1-4

Extension Line 5-8

Extension LIne 8-1224-00012-0X-0X

TX-0012

(SCSA Bus)

SW1 : board number setting SW2 : factory default, DO NOT CHANGE. CON2 : audio output jack (stereo) CON3 : audio input jack (stereo) CON4 : RJ-45 extension line phone jacks CON5 : 26-pin male box connector for SCSA bus flat cable CON6 : 12V internal DC power connector



19


1. Switch off the system. 2. Remove the cover of your computer. 3. Choose a vacant PCI slot. 4. Position the TX-0012 in the slot with care and align the "Goldfinger" edge



Each RJ45 jack of TX-0012 Board supports 4 extension lines using 8-wire connections. The wiring schemes follow EIA/TIA T568B. The connection diagram is as follow:

20


1. Connect all extension lines to the TX-0012. 2. Connect the SCSA bus flat cable (when more than one TX-0012 are installed). 3. Connect the PC DC power plug to the DC power jack(i.e. CON6) of TX-0012. 4. (optional) Connect an external music source to a stereo audio input jack. 5. (optional) Connect an external speaker to a stereo audio output jack.

21

JP2

JP2

JP2

TX-0012

SW1

SW1

SW1

SW2

JP2

JP2 SW1

SW1

PC Power

CON6

JP2

JP2

JP2

JP2

JP2

CON6

CON6

CON6

CON6

CON6

CON6

CON6

CON6

CON6

TX-0012

Extension Lines

Extension Lines

1-R42-T33-T24-R15-T16-R27-R38-T4

E5

E6

E7

E8

WH/BRNGRN/WH


WH/GRNBRN/WH

1-R42-T33-T24-R15-T16-R27-R3

E9

E10

E11

E12

WH/BRNGRN/WH

OR/WHWH/BLBL/WH

WH/ORWH/GRN

8-T4BRN/WH

1-R42-T33-T24-R15-T16-R27-R38-T4

E1

E2

E3

E4

WH/BRNGRN/WH

OR/WHWH/BLBL/WH

WH/ORWH/GRNBRN/WH

E1-E4

E9-E12

E5-E8

E1-E4

E9-E12

E5-E8

E1-E4

E9-E12

E5-E8

Extension Lines

E1-E4

E9-E12

E5-E8

E1-E4

E9-E12

E5-E8

22

1.7 Hardware Configuration For TD-5248/TD-5260

The TD-5248/TD-5260 is a PCI add-on card that provides dual T1/E1-PRI trunk interface. Through a polling and shared memory technique, up to sixteen boards can operate simultaneously in a single system -- the max. number of lines that can be supported is dependent on the application , the amount of disk I/O required, and the power of the host computer used. Please follow the instructions described below to ensure a successful installation.

The following diagram illustrates the location of connectors and switches (i.e. CON1, CON3, CON4, CON9, SW1 to SW4 and LED1 to LED4) on TD-5260 board(BNC).

ON DIP

1 2 3 4

ON DIP

1 2 3 4

ON DIP

1 2 3 4 T D - 5 2 6 0 B N C

LED 1

LED 2

LED 3

LED 4

SW1

SW2

SW4

SW3CON9TX

RX

RX

TX

E1Trunk 1

E1 Trunk 2

(Factory Default)

CON3

CON1

CON6

CON4

SW1 : trunk line setting SW2 : trunk line setting SW3 : board number setting SW4 : factory default, DO NOT CHANGE CON1 : E1 trunk 1 BNC connector(RX) CON3 : E1 trunk 1 BNC connector(TX) CON4 : E1 trunk 2 BNC connector(RX) CON6 : E1 trunk 2 BNC connector(TX) CON9 : 26-pin male box connector for SCSA bus flat cable

The following diagram illustrates the location of connectors and switches (i.e. CON2, CON5 CON9, SW1 to SW4 and LED5 to LED8) on TD-5248/TD-5260 board(RJ45 ).

23

ON DIP

1 2 3 4

ON DIP

1 2 3 4

ON DIP

1 2 3 4 T D - 5 2 4 8 / 5 2 6 0 RJ45

LED 5

LED 6

LED 8

LED 7

SW 4

SW 1

SW 2

CON9 SW 3

CON2

CON5

(Factory Default)

SW1 : trunk line setting SW2 : trunk line setting SW3 : board number setting SW4 : factory default, DO NOT CHANGE CON2 : RJ-45 trunk line phone jack CON5 : RJ-45 trunk line phone jack CON9 : 26-pin male box connector for SCSA bus flat cable


Each TD-5248/5260 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW3 for board number setting is as follows:

24

1.7.2 Trunk Line Setting

Use SW1 to set up trunk 1 and use SW2 to set up trunk 2. Please refer to the table below to set up trunk(s):

SW1-1 / SW2-1

SW1-2 / SW2-2

SW1-3 / SW2-3

SW1-4 / SW2-4

100 R Twisted Pair (T1) Off On On On 120 R Twisted Pair (E1) Off Off On On 75 R Coaxial Cable (E1) On Off On On High Impedance Off Off Off Off

1.7.3 TD-5248/5260 Installation

1. Switch off the system. 2. Remove the cover of your computer. 3. Choose a vacant PCI slot. 4. Position the TD-5248/5260 in the slot with care and align the "Goldfinger" edge


1.7.4 TD-5248/5260 Line Connections

1.7.4.1 RJ-45 Connector

The top RJ45 jack on the TD-5248/5260 Board provides the first T1or E1 trunk interface using 4-wire connections. The bottom RJ-45 supports the second T1or E1 trunk. Connection diagram is as follow.

25

1.7.4.2 BNC Connector

The top two BNC connectors provide connections to the first E1 trunk, and the bottom two BNC connectors provide connections to the second E1 trunk. Connection diagram is as follow.

T D - 5 2 6 0 B N C

LED 1

LED 2

LED 3

LED 4

SW 1

SW 2

SW 4

SW 3CON9TX

RX

RX

TX

E1Trunk 1

E1Trunk 2

(Factory Default)

CON3

CON1

CON6

CON4

ON DIP

1 2 3 4

ON DIP

1 2 3 4

ON DIP

1 2 3 4

1.7.5 Message Light Check

Please refer to the instruction and table below to ensure the TD5248/5260 is properly installed.

z When BNC is used LED 1and 2 indicate the connection status of line 1 LED 3 and 4 indicate the connection status of line 2

z When RJ45 is used LED 5 and 6 indicate the connection status of line 1 LED 7and 8 indicate the connection status of line 2

LED Status Message Check Green Yellow Remote Alarm Frame Sync. Signal Level

On Off OK OK OK On On ERROR OK OK Off Off X ERROR OK Off On X X ERROR

X: No message is disclosed.

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1.8 Hardware Configuration For TF-9242/TF-9222

TF-9242/TF-9222 is a PCI bus compatible fax board. Each TF-9242 can provide 4-channel trunk line and 4 fax lines. TF-9222 board can provide 2-channel trunk line and 2 fax lines. In addition, Jumper-less setting eases the hardware configuration. Through a polling and shared memory technique, up to 16 TF-9242/TF-9222 boards can operate simultaneously in a single system -- the maximum number of lines that can be supported is dependent on the application, the amount of disk I/O required, and the power of the host computer used. Please follow the instructions described below to ensure a successful installation.

The following diagram illustrates the location of connectors and switches.

CON5


SW 2

SW 1


Trunk Line

(SCSA Bus)

24-09242-XX

CON9

CON8

CON8

CON7

CON6

Mother Board SW1 : board number setting SW2 : factory default, DO NOT CHANGE CON5 : 26-pin male box connector for SCSA bus flat cable CON6 : signal transmission between mother board and daughter board CON7 : signal transmission between mother board and daughter board CON8 : RJ-45 trunk line phone jack

Daughter Board CON8/CON9 :signal transmission between mother board and daughter board

Note: DO NOT REMOVE the daughter board from its mother board.

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1.8.1Board Number Setting

Each TF-9242/TF-9222 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

1.8.2 TF-9242/TF-9222 Installation

1. Switch off the system. 2. Remove the cover of your computer. 3. Choose a vacant PCI slot. 4. Position the TF-9242/TF-9222 in the slot with care and align the "Goldfinger" edge


1.8.3 TF-9242/TF-9222 Telephone Line Connections

The RJ45 jack on TF-9242 board supports 4 trunk lines using 8-wire connections. The wiring schemes follow EIA/TIA T568B. The connection diagram is as follow:

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1.8.4 TF-9242/TF-9222 Wiring

1. Connect all trunk lines to the TF-9242. 2. Connect the SCSA bus flat cable (when more than one TF-9242 are installed).

TF-9242/TF-922

2

SW 1

SW 1

SW 1

SW 2

SW 1

SW 1

CON5

CON5

CON5

CON5

CON5

CON5

CON5

CON5

CON5

CON5

1.9Hardware Configuration For TV-2760

TV-2760 is a PCI bus add-on board that provides 60-port voice processing function. Without Trunk interface, TV-2760 need to work together with TD-52XC series T1/E1/PRI boards or other trunk/extension interface unit through SCSA bus. Through a polling and shared memory technique, up to 4 TV-2760 boards can operate simultaneously in a single system -- the maximum number of lines that can be supported depends on the application, the amount of disk I/O required, and the power of the host computer used. The following diagram illustrates the location of connectors and switches (i.e. CON3, SW1 and SW2).

29

ON DIP

1 2 34

TV-2760

SW 2

CON3 SW 1

(Factory Default)

SW1 : board number setting SW2 : factory default, DO NOT CHANGE. CON3 : 26-pin male box connector for SCSA bus flat cable


Each TV-2760 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

1.9.2TV-2760 Installation

1. Switch off the system. 2. Remove the cover of your computer. 3. Choose a vacant PCI slot. 4. Position the TV-2760 in the slot with care and align the "Goldfinger" edge connector

with the bus socket.

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5. Ensure the board is firmly installed and aligned. 6. Repeat above steps until you have installed all desired boards into your system. 7. Replace the retaining screws previously removed.

1.9.3 TV-2760 Wiring

When more than one TV-2760 are installed, you have to use the SCSA bus flat cable to connect all the boards installed together.

TV-2760SW 2

CON3

CON3

CON3

CON3

CON3

SW 1

SW 1

SW 1

SW 1

SW 1

CON3

CON3

CON3

CON3

CON3


TV-27120 is a PCI bus add-on board that provides 120-port voice processing function. Without Trunk interface, TV-27120 need to work together with TD-52XC series T1/E1/PRI boards or other trunk/extension interface unit through SCSA bus. Through a polling and shared memory technique, up to 4 TV-27120 boards can operate simultaneously in a single system -- the maximum number of lines that can be supported depends on the application, the amount of disk I/O required, and the power of the host computer used.

The following diagram illustrates the location of connectors and switches (i.e. CON3 and SW1).

31

TV-27120

CON3 SW1

SW1 : board number setting CON3 : 26-pin male box connector for SCSA bus flat cable




1. Switch off the system. 2. Remove the cover of your computer. 3. Choose a vacant PCI slot. 4. Position the TV-27120 in the slot with care and align the "Goldfinger" edge

connector with the bus socket. 5. Ensure the board is firmly installed and aligned.

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1.10.3 TV-27120 Wiring


TV-27120

CON3

CON3

CON3

CON3

CON3

SW1

SW1

SW1

SW1

SW1

CON3

CON3

CON3

CON3

CON3

1.11Hardware Configuration For TV-2882/TV-2842

TV-2882/TV-2842 are PCI bus high-density ISDN-BRI boards that provide 4-port (TV-2882) /2-port (TV-2842) Basic Rate Interface. Each TV-2882/2842 board provides 8/4-channel voice processing function and 26-port conferencing function. In addition, 7 tone plants and SCSA bus digital switching are also equipped onboard. Through a polling and shared memory technique, up to 16 TV-2882/TV-2842 boards can operate simultaneously in a single system to expand to 128-channel voice processing function and 64-port (TV-2882) / 32-port (TV-2842) Basic Rate Interface. The maximum number of lines that can be supported depends on the application, the amount of disk I/O required, and the power of the host computer used.

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Each TV-2882/TV-2842 needs a unique board number to be identified by the software driver. The identification number of the first board should be set to 0 and sequentially incremented to 15 for each additional board. Adjustment of SW1 for board number setting is as follows:

1.11.2TV-2882/TV-2842 Installation

1. Switch off the system. 2. Remove the cover of your computer. 3. Choose a vacant PCI slot. 4. Position the TV-2882/TV-2842 in the slot with care and align the "Goldfinger" edge

connector with the bus socket. 5. Ensure the board is firmly installed and aligned. 6. Repeat above steps until you have installed all desired boards into your system. 7. Connect the SCSA bus flat cable (when more than one TV-2882/TV-2842 are

installed). 8. Replace the retaining screws previously removed.

1.11.3 TV-2882/TV-2842 Telephone Line Connection

Each RJ45 jack of TV-2882/TV-2842 Board supports 1 trunk line using 4-wire connections. The description of the phone jack is suggested as the diagram below.

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1.11.4TV-2882/TV-2842 Wiring

1. Connect all subscribed trunk lines to U interface of the ISDN NT1 device. 2. Connect the S/T interface of the ISDN NT1 device to TV-2882/TV-2842.

1.11.5Message Light Check

1. Your ISDN-NT1 device may have message light to indicate the connection status. You should refer to the ISDN-NT1 device manual for detailed information.

2. Each port is built with a LED to indicate the ports connection status. When the LED turns green, it means the ports connection is OK; if the LED is off, it means the ports connection is not established.


TV-3340 is a PCI bus VoIP board that provides 4-channel trunk line interface, 4-channel VoIP interface function, and call progress analysis. In addition, SCSA bus digital switching is equipped onboard. Through a polling and shared memory technique, up to 16 TV-3340 boards can operate simultaneously in a single system -- the maximum number of lines that can be supported depends on the application, the amount of disk I/O required, and the power of the host computer used.

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36


TV-3320 is a PCI bus VoIP board that provides 2-channel trunk line interface, 2-port VoIP interface function, and call progress analysis. In addition, SCSA bus digital switching is equipped onboard. Through a polling and shared memory technique, up to 16 TV-3320 boards can operate simultaneously in a single system -- the maximum number of lines that can be supported depends on the application, the amount of disk I/O required, and the power of the host computer used.




1. Switch off the system. 2. Remove the cover of your computer. 3. Choose a vacant PCI slot.

37

4. Position the TV-3320 in the slot with care and align the "Goldfinger" edge connector with the bus socket.

5. Ensure the board is firmly installed and aligned. 6. Repeat above steps until you have installed all desired boards into your system. 7. Replace the retaining screws previously removed.


TV-2520 is a PCI bus VoIP board that provides 20-channel VoIP processing function. SCSA bus digital switching is equipped onboard to connect trunk /extension lines. Each port of TV-2520 can be used for receiving or dialing. The maximum number of TV-2520 that can be installed in a single system depends on the PCI bus the system has.




1. Switch off the system. 2. Remove the cover of your computer.

38

3. Choose a vacant PCI slot. 4. Position the TV-2520 in the slot with care and align the "Goldfinger" edge connector






39










with the bus socket. 5. Ensure the board is firmly installed and aligned.

40


1.16.3TV-2630 Wiring


TV-2630

CON2

CON2

CON2

CON2

SW1

SW1

SW1

SW1

CON2

CON2

CON2

CON2

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Chapter 2 Software Installation

System Requirements Before starting installation, please be sure you have followed the instructions described in the previous chapter and ensure you have the following items ready:

1. Pentium based personal computer (Industrial PC recommended) 2. VGA display or above. 3. Windows NT4.0/2000 Server. 4. Minimum 128MB RAM. 5. Hard disk drive with at least 400MB of free space for Windows95/98/NT4.0,

1GB for Windows 2000. 6. Voice and/or fax hardware supported by TeleAPG. 7. IIS must be installed to run TeleUMS and TeleServer.

An Important Note for Users Who Are Using Windows 2000 If your operating system is Windows 2000, please read Chapter 3 PnP Support for Windows 2000 before installation.

2.1 Installation Procedures

2.1.1 TelePCX & TeleUMS Installation

To start installation, please follow the steps described below. Steps: 1. Insert CD into CD ROM drive. 2. Click Start from Windows task bar. 3. Click Run from the Start menu. A window will be displayed. Browse the CD to find

Disk1\Setup.exe, then click OK.

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4. System starts InstallShield Wizard.

5. A welcome window will be displayed. Click Next to continue.

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6. The system will automatically detect the memory mapping service on the system. If the Mapping Driver is not installed on your system, please click OK to go on to next installation step to install Mapping Driver; otherwise, please go on to Step 11.

7. Start Mapping Driver installation.

8. Click on the button to start mapping driver installation.

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9. Click OK.

10. Click OK to restart your computer.

11. Repeat step 2 and step 3.

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12. Enter the CD key. You can find a CD key on the top of the CD.

13. The product items available for installation will be shown upon your purchase conditions. If the product you purchased is TeleAPG only, there will be one selection: TeleAPG only. If the product you purchased is TelePCX, there will be two selections: TeleAPG only and TeleAPG and TelePCX. If the product you purchased is TelePCX and TeleUMS, there will be three selections: TeleAPG only, TeleAPG and TelePCX and TeleAPG, TelePCX and TeleUMS.

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14. The system will detect all hardware boards installed and adjust the hardware settings automatically.

15. Before you select the voice compression format; you should read the on-screen information carefully.

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16. Click Yes to continue.

17. You can change installation directory by clicking Browse. To accept the default installation directory, click Next to continue.

18. Enter the administrator ID and password. The password must be a 4-digit number. After the installation is completed, the ID and password will be used by the PBX system to verify the administrators identity whenever you start TeleAPG or TelePCX. We recommend the password 1111 coinciding with the default user password.

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19. Enter the long distance access code (LDSC), local country code (LCC) and local area code(LAC).

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20. The file copy process will proceed automatically until completed. If you are upgrading your PBX system from TelePCX to TelePCX TeleUMS, you will not see this screen.

z You can copy these icons to your desktop.

You can copy these icons to Windows Desktop now.

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21. The system is about to restore the database. Click OK to continue.

22. Data restoring, including restoring PBX database, Std/IVR database and UMS database.

23. Once the software has been restored to the hard disk, the administrator will have the option to perform quick install or customized install.

24. When Quick Install is selected, a standard PBX system will be established with default settings. Customized Install will give you additional configuration options, though installation must proceed manually after selected. Note that if you have a T1 or E1 board installed in your system, you will not allowed to do Customized Install.

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2.1.1.1 Quick Install

If Quick Install is selected, a setup window will be displayed.

1. Enter desired extension number range and click OK to continue.

Both Number of available Trunk Lines and Number of available Extension Lines are automatically detected by the PBX system.

2. Read the instructions carefully and click OK to

3. Setting up time periods

53 continue.

TelePCX will announce different greetings, and route calls to different operators for different time periods and holidays. The default business hours are from 9:00 to 17:30, with an interval for lunch from 12:00 to 13:00. Weekend is set from Friday midnight to 00:00 Monday morning. The time period is editable by double clicking the data cell and it should be set in 24-hour format (e.g. 09:00/21:00).

Note: z TelePCX refers to your operating systems date and time to determine the proper

announcement and routing method for each incoming call. Priority is given first to holidays, followed by weekend, lunch time, business hours, and finally non-business hours. The first match will determine the announcement and routing.

4. Setting up trunk Call Handling For each time period, incoming calls will be routed to the Auto Attendant. Double click on the Call Handling data cell to select your call handling mode. Alternatives for incoming call routing. z Operator, then voice mail: When an incoming call is received, the PBX system will

route the incoming call to the operator first. If the operator does not answer the call within the time-out limit defined for no answer, the incoming call will then be transferred to the operators voice mailbox.

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z Auto attendant: When an incoming call is received, the PBX system will route the incoming call to the auto attendant.

z Operator, then auto attendant: When an incoming call is received, the PBX system will route the operator first. If the operator is busy or the call is not answered, the call will then be transferred to the Auto Attendant.

z Operator only: When an incoming call is received, the PBX system will route the incoming call to the operator. No further action is taken.

z Operator, then call management: When an incoming call is received, the PBX system will route the incoming call to the operator first. If the operator does not answer the call within the time-out defined for no answer situation, the PBX system will follow the operators call management settings for routing.

z Fax receive: When an incoming call is received, the PBX system will route the incoming call directly to the fax menu. To have this function available, you must install TeleUMS in your PBX system.

z Access VoIP(by trunk): Incoming calls via a specified trunk line can directly access the VoIP gateway.

z IVRFOD 1 9: Reserved for customized IVR/FOD templates. Note: The created templates must be saved with an appropriate file name, such as IVRFOD1, IVRFOD2,, and IVRFOD9.

z StdIVRFOD1-9: Reserved for the standard IVR/FOD templates. Note: The created templates must be saved with an appropriate name, such as stdIVRFOD1, stdIVRFOD2,, stdIVRFOD9.

5. Setting up the Operator You can assign an extension as an operator. If you want to have more than one extension to be assigned as an operator, you should create a pilot number to represent a group of extensions.

55

Click Pilot Number to setup a pilot number, ring way and representing extension numbers.

Setup Call handling

Setup Operator here.

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The system provides 4 different types of ring way, including Hunting, Distribution, Ringdown and ACD. ACD is available in the menu only the ACD function is enabled to the system.

The first digit of the pilot number must be identical to the first digit of extension number.

Select extension members for group 201 and set the ring way to Hunting. Whenever the hunted extension is busy, the system will ring next extension, e.g. an incoming call reaches the pilot number group 201, the system will ring extension 201 first, if extension 201 is busy or not answers the call, the system will ring extension 202, followed by 203, 204 and 205 for every 12 seconds internal.

You can double click here to change ring way.

You can double click to set up hunting sequence and select extension members for group 201.

57

1. The default setting (i.e. auto attendant) will direct incoming calls and prompt callers how to proceed.

2. Select a created pilot or extension number to let the number selected act as an operator.

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6. Setting up additional lines Refer to the screen above and click Copy to copy a desired trunk lines data (e.g. T001) to other trunk lines.

Copy T001s setting to other trunk lines.

59

7. Setting up additional periods By using Copy Period, you can copy data set in one period (e.g. Business hours) to another period (e.g. Lunch Time). Please refer to the example below:

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Double click on the cell to set up Lunch Time.

Note:

z If needed, apply the same method to setup the period for Non-Business Hr. and Weekend. z TelePCX will display a warning message if any of the trunk lines is not set complete. Click

Close when all settings are done.

8. Setting up department route menu You should now setup codes for extension numbers or pilot numbers and these codes will be used to represent different departments. When the Auto Attendant picks up an incoming call, the caller can enter the Department route menu digit (default digit 7) to reach the department. You must pre-record a greeting for the department route menu reflecting the settings entered. This is useful in case the caller does not know the partys extension number, but knows the department of the party.

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z Click Department to setup department route menu.

z Click Add to continue.

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z Enter a brief code and an extension/pilot number.

You can either create more departments by clicking Add or you can click Close to proceed to next step. Note that if you are installing TeleAPG, TelePCX and TeleUMS, please go on to step 11.

9. If you are installing TeleAPG, TelePCX and TeleUMS, you will not see the following screen, please go on to step 11. If you install TeleAPG and TelePCX, please select your preference for AP Engine.

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10. If you are installing TeleAPG and TelePCX, the installation is now complete and you may click OK. If you are installing TeleAPG, TelePCX and TeleUMS, you will not see this screen, please go on to step 11.

The following steps are for users who installs TeleAPG, TelePCX and TeleUMS only.

11. Verify the default values and make corrections if needed.

Explanation for Host Name, Domain and Servers IP: z Host Name : The computer host name of your Mail Server. z Domain : The domain name of your Mail Server. z Servers IP : The IP Address of your Mail Server.

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12. If you have a fax board installed in the PBX system, please assign a user ID and a mailbox for the Fax common pool; otherwise, click Next to continue.

13. Assign a mailbox for unknown user mail.

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14. Select your preference for AP Engine initialization.

15. Select your preference for viewing CCS Monitor.

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16. Select your preference for VoIP Gateway ID length; z choose Two-Digit if you anticipate having more than 10 VoIP locations. z choose Three-Digit if you anticipate having more than 100 VoIP locations. z choose Four-Digit if you anticipate having more than 1,000 VoIP locations.

17. Start InstallShield Wizard.

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18. Click Next to continue.

19. Select language preference for the installation.

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20. Assign a user ID and a mailbox for the bulletin service.

21. Assign an email address for the postmaster.

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22. You can change the WebMail installation directory by clicking Browse; or click Next to continue.

23. Wait until file copy is completed.

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24. Select Yes and click Finish to restart your server.

2.1.1.2 Customized Install

If Customized Install is selected, you will be able to set up the length of mailbox numbers. This setting will affect the TelePCX system data storage, and cannot be changed without reinstalling the system. Note: You can not do Quick Install if the system has digital trunk board installed.

1. Click on OK to continue.

2. Enter the number of mailbox digits. (Max: 6 digits)

The length of mailbox number determines the length of extension number. Once the length of mailbox number is assigned, you will not be able to change it, unless you re-install the system.

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3. The installation is now partially complete. You can use Configure & Tools to set up relevant PBX system parameters or click OK to continue.

4. If you are installing TeleAPG, TelePCX and TeleUMS, you will not see this screen, please go on to step 6. If you are installing TeleAPG and TelePCX, please select your preference for AP Engine.

5. If you are installing TeleAPG and TelePCX, the installation is now complete, and you can click OK. If you are installing TeleAPG, TelePCX and TeleUMS, you will not see this screen, please go on to step 6.

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6. Verify the default value and make corrections, if needed.

Explanation for Host Name, Domain and Servers IP: z Host Name : The computer host name of your Mail Server. z Domain : The domain name of your Mail Server. z Servers IP : The IP Address of your Mail Server.

7. If you have a fax board installed, please assign a user ID and a mailbox for accessing the Fax common pool; otherwise, click Next to continue.

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8. Assign a mailbox for storing unknown users mails.

9. Select your preference for AP Engine.

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10. Start InstallShield Wizard.

11. Click Next to continue.

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12. Select language preference.

13. Assign a user ID and a mailbox for bulletin service.

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14. Assign an email address for the postmaster.

15. You can change the WebMail installation directory by clicking Browse; or click Next to continue.

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16. Wait until file copy is completed.

17. Select Yes and click Finish to restart your computer.

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2.1.2 Launching the AP Engine

You can click > > > to start up AP Engine

and you will see the windows below.

Note: TeleUMS - MailServer appears only when the software TeleUMS is installed on the system.

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2.1.3Recording System Greetings

To record system greetings, pick up the telephone handset from an extension, or call in from the outside. Enter the feature code *37, and follow the voice prompts entering the administrator password and record the greeting. Separate greetings can be recorded as listed below: z System greeting (message number: 0910). For example, This is TeleSynergy. z Business hours greeting (message number: 0002). For example, Please enter

the extension number of the person you wish to contact or press 0 for the operator, for department directory, press 7.

z Lunch Time greeting (message number: 0001). For example, We are having a lunch break please dial the extension number now or call back during our business hours.

z Weekend greeting (message number: 0005). For example, Our office is closed. Please dial the extension number for inquiry; for all departments extension number please dial 7 or dial 0 for the operator.

z Non-business hours greeting (message number: 0006). For example, Non-business hours now, please dial the extension number for inquiry for all departments extension number please dial 7 or dial 0 for the operator.

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z Department route greeting (message number: 0929). For example, For Accounting Department please dial 1, for Tax Department please dial 2, for registration please dial 3, for book keeping office please dial 4, for Administration Department.

You have completed Quick Installation and you can start up your PBX now.

2.1.4 Default Settings

The system automatically generates these default settings:

System Features Default Setting

Music On Hold The internal music provided by the system will be played to callers put on hold.

Acceptable Extension Flash Default is from 500 ~ 800 ms. A flash time less than the acceptable range will be ignored, and larger one will be treated as an onhook. It must fit the specifications of the telephone set which will be attached to the extension lines.

First Digit Assignment The default values are: 0 for the operator; 2 for the first digit of a valid extension number; 7 for the department route menu greeting; 9 for trunk line access; # for personal voice mailbox access; and * for feature code access.

Extension Line Setup Physical extension line 1 is connected to the smallest extension number, e.g., if the extension numbers you have assigned are from 201~212, extension number 201 is connected to physical extension line number 1, and 202 to physical extension line number 2, etc.

Trunk Access Setup By default, extensions must dial 9 to access a trunk line.

Extension Available Trunk Every extension can access all available trunk lines. Toll Restriction Setup There will be no toll restriction for any of the extensions. Pick Up Group There will be only one group. Barge In The extension cannot access another specified

extension to monitor the conversation. Talk Time Limit Setup There is no maximum talk time for conversations from

an extension and a connected trunk line. Hold Time Limit Setup After a call is put on hold for 90 seconds, the call will be

transferred to the original extension where the call was put on hold.

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Call Forwarding Disabled. Call Waiting The default CALLWAIT flag is No; the extension will

not have the ability to receive a second incoming call while the extension is connected.

No Answer Time Limit When an extension is not answered after 12 seconds, that extension will be treated as no answer.

Voice Mail Password Default setting is 1111. Please ask the user to change on first login.

Voice Mail Alerting If there is a new voice message for the user, users will hear a voice notification when they pick up the handset.

Max No. of Voice Message When the total number of voice messages is 20, the next incoming call will get the system message Mail box is full, and the call will be transferred to the Auto Attendant.

Max Length of Voice Message When the caller records a message for 120 seconds, the system will automatically stop the recording, play the system message Message complete to the caller, and send the caller to the Auto Attendant.

Trunk Flash Default is 600 ms. Trunk flash is usually used for Trunk Transfer.

2.2 TelePCX/UMS Upgrade

TeleSynergy provides a migration tool to assist users to do system upgrade. Before upgrading, make sure the target hard disk space is large enough to hold all contents of the installed software on the system. In addition, it is recommended the migration should be done during non-business hours.

2.2.1 Migration Step by Step

1. Close all running programs on the system.

2. Click > > > .

3. Run Back Up All from Tools menu to backup the data of TelePCX/UMS.

84

z Click Manual Back Up.

z Click Back Up All and then click OK to continue.

85

z Specify a directory for file backup and then click OK to continue.

z Click OK to continue.

4. Uninstall the current version of TelePCX/UMS, and WebMail if the system has previous version of TeleUMSinstalled.

5. Install the later version of TelePCX/UMS to the directory in which the previous version of TelePCX/UMS was installed.

6. Run MIGRATION.EXE from \APG_NTxx\MIGRATION. 7. After the message Migration OK is shown, close the migration dialog box. 8. Restart AP Engine to run the updrade version of TelePCX/UMS.

Note: The backup directory of previous version is the directory given to MIGRATIONxx.EXE. The Migration tool will not delete the backup files and it is recommended to keep the files until the new system runs properly.

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Chapter 3 PnP Support for Windows 2000

For users who are using Windows 2000 operating system, you may find the system prompts you with the information of Found New Hardware after you install a PBX board on your system. If this information appears, please follow the instructions below to install the PBX boards driver. Note: If the system has 5 boards installed, the same prompt will appear for 5 times and you will have to repeat this operation 5 times, too..

Step 1: If the Found New Hardware Wizard appears, click Next to continue.

87

Step2: Click the bottom radio button and then click Next to continue.

Step3: Select Other devices to answer the wizards question.

Step4: Click Have Disk... to select the PBX boards driver.

88

Step5: Click Browse to continue.

89

Step6: Pull down the Look in: menu and select the Local Disk[C:]. Click Open to continue.

Step7: Select the folder Apg_nt36_PCI and then click Open to continue.

Step8: Select Telesynergy and then click Open to continue.

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Step9: Click Ok to continue.

91

Step10: Click Next to continue.

Step11: Ignore the Update Driver Warning message and click Yes to continue.

92

Step12: Click Next to start installing the PBX board driver.

Step13: Click Finish and the driver installation for your PBX board is complete.

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Frequently Asked Questions

How to install multi-board in one computer Each board has a DIP switch to set up its "Board Number". This board number must be unique if multi boards are to be installed into one computer. In addition, board number assignment should start from 1 and increment sequentially by 1.

How to identify logical line number Logical line number is determined by the board number sequence while loading the driver. For example, two TD-5260 boards are assigned with board number 1 and 2 in one system, respectively. In that case, line number of board 1 starts from 1 to 30, and board 2 starts from 31 to 60.

How to solve the shared RAM conflict problem

Shared RAM is located in upper memory, from D0000 to Dffff, which may be used by other adapters. So detailed checking of shared RAM conflicts should be made before installing the board(s).

(1) VGA board VGA BIOS often occupies c0000 to c7fff. This should be confirmed before installing.

(2) Other adapters SCSI BIOS, boot ROM of LAN adapter, sound card and any other adapters which have BIOS onboard will occupy portions of c0000 to Dffff.

(3) shadow RAM Shadow RAM means the BIOS will copy the adapter ROM to the RAM. This will cause problems if this area is utilized by the voice board's shared RAM. Disable shadow RAM options for the memory area occupied by the voice boards.

(4) cache RAM Some BIOS will ask you to assign 'cache' capability for each memory area. Disable it for the area between 640KB to 1MB.

BIOS Setup (1) power saving Most high end PC BIOSs support power saving function. Because most interaction of the voice system comes from the phone line, not the keyboard or mouse, sometimes the BIOS will misinterpret the system as idle for a period of time if parameters are not set correctly. Disable all power saving.

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(2) PCI bus The PCI bus is designed to be far faster than the ISA bus. Some main boards increase the PCI bus throughput at the expense of ISA bus speed. So be careful in setting the PCI bus in the BIOS as not to influence the ISA bus.

(4) shadow RAM & cache RAM As described in 'solve share RAM conflict.

How to record voice files During the testing & debugging stage, the Voice Editor utility is provided to record voice files. The VB sample program is also available to record voice files remotely. The AP can write its own recording tools via TR_RecordVoice() series function calls. It is highly suggested that the voice file is recorded with the sampling rate format of CCITT u-law/a-law, 8,000 Hz, Mono. If you use a sound card to record .wav files in 8-bit PCM, mono. /11.025KHz sampling rate format, it is required to use a wave converter utility to convert them to ADPCM format.

How to edit /truncate /trim voice files The Voice Editor is used to trim unnecessary parts of voice files.

How to play number/money amount Use the record utility to record the 'numbers' voice file, money units (such as 0 to 9 dollar), and use the "Join Voice" utility to join them to an indexed voice file. Then the AP can use TR_PlayIndex() to play the specified index string of the indexed voice file .

TelePCX39 Hardware Installation Guide

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