TELEMEDICINE 2016

Your Benefits Now Include TelemedicineWhat is Telemedicine?

A “virtual” doctor visit

The next phase of health care• Quality care• Convenient care• Cost effective care

67% of Telemedicine

users are ages 21 – 50

65% of

Americans have a smart phone

Growing trend for

millennials

2

What Channel of Care is Appropriate?Your PCP should be your first option, but if your PCP is unavailable, try:

EMERGENCY ROOMDoctor & specialist staffed 24/7Provides highest level of care & servicesNo appointment neededGo immediately for stroke, chest pain, heart attack, severe bleeding, major trauma, loss of consciousness, blurred vision

RETAIL CLINICSNurse consult w/prescription privilegesExpanded hours, within pharmacy locationsMinor illnesses

(colds, flu, ear infections, vaccines, strep)No appointment

URGENT CARE CENTERSDoctor staffedExpanded hoursProvides moderate level of careIncreased services

(stitches, fractures, sprains, IVs, X-rays)No appointment

PCP

Avai

labi

lity

Increased RiskEmergentNon-Urgent

Telemedicine ― Expands Your Network

More providers

More services

More markets

4

Increased member satisfaction

Added convenience

More options

More options for your employees

Telemedicine: Makes Health Care Easier

5

CONVENIENCE

ACCESSIBLEQUALITY HEALTH CARE

MORE OPTIONS

COST-EFFECTIVE

• 24/7/365• No waiting for an

acute care appointment

• Telemedicine is another option to meet your health care needs

• Board-certified doctors

Less expensive alternative for care

• Saves time• No need to miss

work for an appointment

Secure access via• Computer• Tablet• Smart phone

Types of Telemedicine

Vendor Solutions• Companies that provide telemedicine services

Secure platformProvide national directory of board-certified doctorsClaims do not process via BlueCard®; submitted directly to Home plan

Local Providers• Virtual PCP or retail clinic visit

Your doctor may elect to practice medicine via telemedicine Must acquire the necessary technology

• Specialist Virtual Visit Office visit for follow-up care only Performed by a specialist via a secure video platform Two medical sites are involved:

1. Originating site (where the patient goes to have the service)

2. Distant site (where the specialist is located)

How It WorksVendor Solution

Local Provider Solution

Acute Care*

a.m.

For your next appointment, I’d like to do a virtual visit as I just want to see how those prescriptions are working out for you.

MAY2

Your prescription seems to be working. I would like you to get your cholesterol re-checked.

JULY30

VIRTUAL PCP VISIT

My head is pounding, I can’t stop coughing & my stomach hurts …

7

TELEMEDICINE SERVICE BENEFIT

Telemedicine Options ― Vendors

Vendor

Type of Care

Primary CareBehavioral Health

Primary CareBehavioral Health

Available States

46 states & DCNot available in Alabama, Alaska, Arkansas & Louisiana

46 states & DCNot available in Alabama, Alaska, Arkansas & Texas

Capabilities Video consult only Video & phone consults

Accessinga Provider

Acute Care for Minor Illnesses:On-demand appointments2-minute average wait time

Behavioral Health:Scheduled appointments

Acute Care for Minor Illnesses:On-demand appointments2-minute average wait time

Behavioral Health:Scheduled video appointments

Provider Selection

Doctor is assigned

Patient may select doctor Patient may select doctor

Website doctorondemand.com amwell.com

8

Telemedicine Options ― Local Providers

Platform

Type of Care

Dermatology

Available States

23 states

CapabilitiesSubmit dermatological-related issue along with digital photos

via website

Accessinga Provider

Submit your request and doctor responds within 3 days

Provider Selection

Patient may select doctor

Website dermatologistoncall.com

Your PCP, specialist, retail clinic or mental health provider may also have secure video virtual visits available to you.

9

Did you also know that Teledermatology is covered under your Specialist Office Visit benefit?

It’s as Easy as 1-2-3

Request a consult via web or appamwell.com doctorondemand.comdermatologistoncall.com

➤ Register/create a profile• Medical history• Medications• Allergies

➤ Select your location • Doctors will be licensed in the

state in which the patient is located

➤ Symptoms

Select a doctor➤ For DermatologistOnCall,

a doctor will reply within 72 hours

See the doctor

10