PLUS

- Nurse Ruth

Telehealth putting patients in touch with home dialysis

TelehealthcareEDITION 4 2013 THE LATEST TUNSTALL AND TELEHEALTHCARE INDUSTRY NEWS

an issue of compatibilityTunstall connecting vulnerable NBN alarm clients

industry corner/tunstallaustralasia

FIND Tunstall on

Facebook.

Tunstall community support Product feature: Key safe Tunstall festive season

celebrations Tunstall LifeCare welcomes

new Customer Care Manager Staff feature: What makes

you SMILE?

face to face healthcare a reality for regional australia

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WELCOME......TO THE FOURTH EDITION OF THE TUNSTALL TELEHEALTHCARE TIMES FOR 2013

LYN DAVIESManaging Director

Well Christmas is around the corner and many will be thinking about giving and spending time with family and friends. We think even more at this time of year about our clients and how they will be celebrating and enjoying the festive season. We also spare a thought for all the hardworking community care and non-for-profit organisations out there that bring Christmas cheer and support to our clients as well. I do hope you get some well-deserved celebration time and a break from busy schedules.

Interesting news to share with you on our Facebook and Twitterso take a quick peak, theres lots to share. At industry corner, William shares news about the NBN to put your mind

at rest regarding compatibility of our alarms and lets you know that its easy to contact us for information if you need to. Love this time of yearit gets us into the spirit of giving and read more about Movember and St Vinnies activities we have been part of. Warren tells us about falls management and his experience in helping people who need our products and services in managing what can be a very difficult problem.

Inside we welcome Di Hobsonnew to the Tunstall New Zealand team with a wealth of experience and a passion for customer service, Di is a great addition to the Tunstall family. Some pretty funny photos inside from the Tunstall teams in NZ and Australia celebrating our Christmas Party themed events and team awards! Read about the origins of our awards programespecially our emmy the Enid Potter award.

Ruth, our Clinical Services Manager talks in depth about a wonderful program we are involved in with Melbournes Western Health Department of Nephrology supporting people with in-home dialysishelping with patient stress and health management. Once again we hear from a Tunstall staff memberand Jacqui tells us what makes her smile.

I look forward to sharing with you the Tunstall Telehealthcare Times again in the New YearMerry Christmas and stay safe.

2You can now find Tunstall Healthcare in the digital space!Interact and keep up to date with the latest Tunstall and industry news. Visit, like, follow and share our new Tunstall social media pages:

/tunstallaustralasia

@tunstallhcare

/tunstall-australasia

Its now even easier to get the response you want for your clients from thepeople who care...

New ONLINE referral form

TUNSTaLL gOES dIgItal

/+Tunstallhealthcareau

/Tunstallaustralasia

Exclusive offers for clients referred online

3 -William grant; Senior Business Development Manager

The rollout of the new National Broadband Network (NBN) has raised concerns for some industry providers over the compatibility of their personal medical alarms.

Tunstall Healthcares full range of personal medical alarms and telehealth devices have been tested and function successfully when correctly connected to the NBN.

Residents in rollout areas concerned about their current medical alarm service over the NBN can be assured that there are alternative options available.

Tunstall has a range of medical alarms available to suit any situation. Our medical alarms work over a standard phone line, VoIP, and NBN connections.

Clients within NBN footprint areas are encouraged to call our Tunstall customer service consultants with any questions or concerns they may have.

Residents currently with alternate medical alarm providers whose alarms do

not work over the NBN, can rest assured Tunstall can help.

Until the end of March 2014, we are offering residents in selected NBN rollout areas the opportunity to transfer to our service at a discounted rate, with free installation.

Those residents in selected NBN footprint areas who transfer to Tunstall will receive a discounted rental and monitoring rate, and free installation. Where required, Tunstall can also supply alarms to work over a GSM mobile network.

A Tunstall personal alarm system allows residents to make quick and easy contact with a response centre operator in the event of an emergency.

Should you have any questions, please call Tunstall on 1800 603 377 for support and advice on client specific NBN connection requirements.

- William Grant Senior Business Development

Manager

Helping to connect vulnerable NBN alarm clients

Industry corner

Keep up with the latest

industry news.Follow Tunstall

on Twitter:@tunstallhcare

4community Support

Team Tunstache does Movember 2013 - Moquests were placed, and the mos have materialised! Check out this snap of the fancy facial artwork grown by Team Tunstache in support of mens health.

St Vinnies sponsor a family appeal 2013 - At Tunstall we sponsor a family every year for Christmas through the St Vincent De Paul Society. This Christmas our staff have supplied a range of gifts and vouchers to single mum Belinda and her five boys to ensure they enjoy a festive Christmas day.

Image: The assortment of gifts donated by our Tunstall staff for the 2013 St Vinnies Sponsor a Family appeal.

Image: Team Tunstache (from left) Zodian Casserley, geoffrey Huish, Scott Beal, Sam Dolley.

5the pr

oduc

t Fea

ture key safe

Over the years weve had many clients explain obscure hiding places for their spare keys.

However in the event of an emergency, it is most important that a responder or emergency services be able to locate the spare keys with ease.

Tunstalls new range of key safes are now available. A key safe provides safe, secure storage for spare keys, allowing quick access in an emergency and preventing unnecessary property damage.

In the spirit of the festive season, Tunstall is offering 10% off your next Tunstall key safe order (until Jan 31 2014).

To find out more visit www.tunstallhealthcare.com.au or call our friendly sales team on

1800 611 528

Warren, our Telehealthcare Consultant, is one of Tunstalls longest serving employees, sharing his years of Tunstall wisdom by providing training and support for our customers and installers.

What Tunstall products are available to help manage a client prone to falls?

Tunstall offers supporting technology that can detect a fall and reduce the risks associated with falling. We also offer tools to support carers of people who are at risk of falls, and can tailor an individual falls management solution package to support both the client and the carer.

Tunstall has a wide range of falls management product solutions available including: iVi fall detector, passive infrared sensor, personal medical alarm, bed occupancy sensor and chair occupancy sensor.

If you have a question for Warren send us an email at: askwarren@tunstallhealthcare.com.au

Warren Duce

Telehealthcare Consultant

Tunstall Healthcare

ask Warren

For more information visit the Tunstall website solutions page or call 1800 611 528.

6Tunstall LifeCare welcomes Customer Care Manager

Tunstall LifeCare New Zealand has recently welcomed Di Hobson as Customer Care Manager.

Former call centre manager for Tauranga City Council, Di brings with her a wealth of experience to the Tunstall LifeCare 24/7 response centre.

I am excited to join a company that makes a real difference in peoples lives, Ms Hobson said.

Enabling people to retain their independence, and feel safe and secure in their own home or work is a service I am proud to be a part of delivering.

Di will be stationed at Tunstalls Tauranga office where she will oversee a team of more than 30 staff.

Tunstall Christmas cheer

Tunstall Australasias offices have both celebrated another successful year, getting into the spirit of the holiday season by attending their staff Christmas parties. Tunstall Australia kicked up their heels with a 1920s Great Gatsby inspired dress up, with Tunstall New Zealand following suit... superhero style.

australia New ZealandTeam Spirit Award - Chenara Pendersen Don Barr-Smith Award - Toni NukuPersonal Development Award - Zodian Casserly Customer Service Award - Kerry ClarkCustomer Service Award - Scott Beal Team Spirit Award - Tracee ScottEnid Potter Award - William Grant Personal Development Award - Kegan Throughgood

Each year at our Christmas parties, we recognise our high achieving staff with a number of awards. Congratulations to all of our award recipients for this year.

A special mention must go to Will Grant, recipient of the Enid Potter award for his passion for Tunstall and dedication to his client groups.

Enid Potter was a beloved client. From shopping trips to daily chats, Enid had a very special relationship with our response team and her passing was felt by all.

In Enids honour, the Enid Potter memorial award was created to recognise a staff member who goes above and beyond for our clients.

2013 awards

NURSE RUTH

Telehealth putting patients in touch with in-home dialysis

In an Australian first, Tunstall is working closely with Melbournes Western Health Department of Nephrology to provide an innovative telehealth solution supporting patients during in-home dialysis treatment.

Still in its infancy in Australia, telehealth has been identified as a national health priority. With an ageing population our traditional healthcare models will strain, but new telehealth solutions can offer an alternative mode of care.

Early results from Melbournes Western Health Home Dialysis Utilising Telehealth Guidance and Monitoring Project (HUG) are proving the significance behind telehealth innovation.

Officially commencing last July, the objective of the HUG project is to increase patient take up rates of in-home dialysis from 16 to 33%.

The trial is using a customised version of Tunstalls ICP (Intergrated Care Platform), in which patients conduct their own dialysis and monitoring of their health from their own home.

Data including weight and blood pressure for each patient is reviewed by a practice nurse every week day, and this is supported by a video conferencing capability which allows the nurse to assist patients with correct needling and review exit sites for infection or inflammation.

To date, the trial is showing encouraging results. Since the introduction of the telehealth program, the number of patients choosing in-home dialysis has doubled to the targeted 33%.

The current model of in-home dialysis care involves episodic intervention, spaced weeks or months apart, but with Tunstall ICP telehealth

technology the practice nurse is able to detect and address issues such as patient site wound infections early, and introduce the treatment of antibiotics, reducing the likelihood of hospital readmissions.

The Tunstall telehealth solution has enabled an integrated approach to in-home dialysismanagement, allowing the care team to be responsive to changes in the patients condition and individual circumstances. It is also enabling a continuum of feedback from patient to care team, with the care team now readily able to monitor the impact of pharmacological interventions and lifestyle choices on the patients condition.

Early results of the HUG trial are indicative that by applying telehealth to conditionmanagement such as in-home dialysis, the patients care team can be more involved in education, helping the patient to better manage their condition saving patient stress and improving patient health, without the traditional impact on staff time and resources.

The HUG project was made possible by funding provided by the Victorian Government and the Victorian Department of Health.

For further information on telehealth and current Tunstall trials email the Clinical Service team at tcst@tunstallhealthcare.com.au

- Nurse Ruth

7

Life Changing, Life Saving

What makes you SMILE ?Strive for excellence Make a difference Innovative and Agile Listen and Understand Everybody Matters

Our brand values and goals are critical to the success of both the products and services we provide, and need to be embraced and communicated positively by everyone who is a part of Tunstall.

This edition, Jacqui Bauer from our emergency response centre shares with us what makes her SMILE...

What makes me smile is my eight year old proudly standing in

front of his Grade 2 class explaining that the poppy he is wearing is

to remember all the men and women that have been in war areas

to keep us safe in Australia AND that his mum helps to keep THEM

safe in their houses from her work. THAT proudly makes me smile

8

Tunstall Healthcare1/56 Lavarack Ave

Eagle Farm QLD 4009

1800 603 377www.tunstallhealthcare.com.au