TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6....

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TeleHealth Business Case Development Workshop Tara Larkin, Operations Director, TeleHealth September 2017 Dilbert, copyright Scott Adams

Transcript of TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6....

Page 1: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

TeleHealth BusinessCaseDevelopmentWorkshop

TaraLarkin,OperationsDirector,TeleHealthSeptember2017

Dilbert,copyrightScottAdams

Page 2: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

Whatwe’lldotoday

• Useasimplifiedapproachtowritingabusinesscase

• Considerthe7keycomponentsofabusinesscase

• Describethekindofinformationrequiredforeachkeycomponent

• Draftasimplebusinesscasebyanswering7questions

Page 3: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

Businesscasekeycomponentsandquestions

1. Envisioning2. Scopeandobjectives3. Valueproposition4. Measures5. Stakeholders6. FundingandROI7. Implementation

Ø What’syouridea?Ø Whatdoesitlooklike?Ø Whyshouldwedoit?Ø Howwillweknowit’ssuccessful?Ø Whoneedstobeinvolved?Ø Where’sthemoney?Ø Howdowemakeitwork?

Page 4: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

1:What’syouridea?

Patient

Payer

Provider

PopulationHealth

ZeroHarm

PatientSatisfaction

LiVe Well

Page 5: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

2.Whatdoesitlooklike?

• Reach(regional,statewide,national,international)• Programobjectives• Servicetype• Targetpopulation• Expectedvolumes• Technology

Page 6: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

Access

Immediateaccesstospecialists

Providershortages

Safety

Medverification/reducesADE

Reducespatientfalls

Quality

Improvesmortalityrate

Prevents30-day

readmissions

Stewardship

Meetsregulatoryrequirement

PopulationHealth&costmanagement

PatientExperience

Lesstravelandtimeoff

work

Selfmanagement

ofcare

3.Whyshouldwedoit?

Page 7: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

HOW?Howwillyoucaptureandreportonthedata?

WHO?Whowillcollectthedataormaintainthelog?

HOWLONG?Howlongwillthepilotneedtoruntoevaluatethevaluepropositionorbenefit?

WHAT?Whatwillyoumeasure?Whatmetricsreflectthevaluepropositionorbenefit?

4.Howwillweknowit’ssuccessful?

Page 8: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

5.Whoneedstobeinvolved?

Physician/ClinicalChampion

ClinicalPrograms/Services

OperationsOfficer/ProgramOwner

MedicalGroupOperations

DistantSiteCareTeam

OriginatingSitesCareTeams

Page 9: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

Whatwillitcost

Clinical&operationalstaffing

Infrastructure

TechnicalSupport

Whowillfundit

YourDepartment

TeleHealthDepartment

Grant

Whatisthefinancial

justification

Costsavings

Avoidance

Revenue

None

Howwillwegetpaid

Insurance

Cash

Won’t

6.Where’sthemoney?

Page 10: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

7.Howdowemakeitwork?• Definecurrentandfutureworkflow

• Definedistant&originatingsitestaffing

• Purchaseandinstalltechnology

• Conductcomplianceandlegalreviews

• Communicateandmarkettheprogram

• Trainpatientsandcareteams

Page 11: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

Congratulations!Younowhaveabusinesscase.

1. Envisioning2. Scopeandobjectives3. Valueproposition4. Measures5. Stakeholders6. FundingandROI7. Implementation


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