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How Do You Unite Employees to Work as One Team?

Whether for business or pleasure, millions of people use services from Telefónica Germany GmbH & Co. OHG every day. As well as being the network operator with the most mobile customers in the country, Telefónica Germany also provides landline and broadband services. Following two major acquisitions, the company found itself working with nine HR systems spread across 19 legal entities – making workforce management extremely challenging. To operate effectively, Telefónica Germany wanted its teams to work as one, but this tangled back-office IT was getting in the way.

To unify and simplify HR management, Telefónica Germany worked with Deloitte to replace its inherited legacy systems with integrated SAP® SuccessFactors® solutions. With a unified overview of the workforce, managers can make smarter scheduling, training, and recruiting decisions. Additionally, staff can access and update their own personnel data, schedule training sessions, book time off, and much more through a self-service portal. The successful integration of employee data across the enterprise helped Telefónica Germany incorporate its acquisitions, including E-Plus, into the company. With SAP SuccessFactors solutions, employees can more easily collaborate and cooperate as one unified team – which boosts productivity and leaves more time to focus on keeping Germany connected.

SAP Business Transformation Study | Telecommunications | Telefónica Germany | PUBLIC

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By replacing numerous inherited legacy systems with SAP® SuccessFactors® solutions, Telefónica Germany successfully standardized and streamlined HR operations and processes across the enterprise – supporting the successful integration of acquired companies, including E-Plus. With a single source for all employee data, the company can manage its entire workforce more effectively and help employees work as one team. Plus, user-friendly self-service capabilities make life easier for staff and managers alike.

“Cutting-edge IT is at the heart of the services we provide. It also needs to be at the heart of our business operations. We now have a master platform for managing HR across 19 legal entities that provides enterprise-wide insight into employee data, enabling easy collaboration across our new company.”

Sylvia Gärtner, Head of HR Services, Telefónica Germany GmbH & Co. OHG

#1 Mobile network operator by customer numbers in Germany

50.4 million Customers in 2017

>80% LTE coverage of the German population (90% in urban areas)

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Transforming the Employee Experience with SAP® SuccessFactors® Solutions

Telefónica Germany GmbH & Co. OHG Munich, Germany www.telefonica.de

Industry Telecommunications

Products and Services Mobile, landline, Internet, and telecommunication services

Employees 9,281

Revenue €7.3 billion (2017)

SAP® Solutions SAP® SuccessFactors® HCM Suite, including the SAP SuccessFactors Employee Central solution; SAP SuccessFactors Mobile app; SAP Jam™ collaboration platform; and SAP Preferred Success service “By systematically integrating employee data across the entire enterprise with

SAP SuccessFactors solutions, we were able to successfully incorporate our most recent acquisition, E-Plus, into the company.” Sylvia Gärtner, Head of HR Services, Telefónica Germany GmbH & Co. OHG

Following major acquisitions that led to disparate, complex HR operations, leading telecommunications provider Telefónica Germany unified, simplified, and streamlined its processes with SAP SuccessFactors solutions. With a single, integrated platform, the company can manage its workforce more effectively and efficiently – helping it stay one step ahead of competitors. Before: Challenges and Opportunities •  Integrate employees from acquired companies to create a unified, engaged workforce •  Find a better way to keep track of employees, with data spread over nine separate HR systems across 19 legal entities •  Give managers a comprehensive, enterprise-wide overview of workforce •  Standardize the level of digitalization across the enterprise, which varied hugely across different entities

Why SAP and Deloitte •  Complete HR solution capable of managing every stage of the employee journey •  Certification of compliance with strict German legal requirements around data protection •  Expertise and support from Deloitte to adapt the global template to meet country-specific requirements •  Ability of employees to manage their time-related information and managers to approve time-off requests and time

sheets

After: Value-Driven Results •  Catalyst for total HR transformation, with SAP SuccessFactors solutions underpinning new ways of working •  Single HR system for all employees that feeds multiple payroll systems •  Support for a sustainable, efficient implementation of organizational matrix structures •  Unified employee experience across the enterprise, facilitating collaboration •  Unprecedented visibility into workforce, enabling senior staff to manage talent more effectively to meet business needs •  Employee self-service, allowing staff to manage their personal details, performance reviews, and annual leave online

or with a mobile device – boosting engagement and satisfaction •  Accurate tracking of training completion, including for external staff, supporting employee development

Featured Partner

19 Legal entities united using SAP SuccessFactors solutions

9 HR systems replaced with a single standard for all employees, simplifying management

100% Digitalization of HR processes planned, enabling complete online self-service

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