Telecom Expense Management Overview Fortune Consulting 20151.
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Transcript of Telecom Expense Management Overview Fortune Consulting 20151.
Telecom Expense Management Overview
Fortune Consulting 2015 1
What is Telecom Expense Management?
Telecom Expense Management (TEM) is a specialty financial discipline involving the application of systematic analysis to telecom service orders, inventory and
bills regarding telecom services.
Source -Wikipedia
Fortune Consulting 2015 2
Industry Profile
The Providers / Suppliers
Over 70 different TEM suppliers
The top tier amount to about 21 providers
Breakdown of services
37% of enterprises use their TEM provider for both fixed and wireless
40% of enterprises use their TEM provider only for wireless telecom management
24% of enterprises use their TEM provider only for fixed telecom management
Source: 2011 AOTMP Industry Report
Fortune Consulting 2015 3
Most Common Selection Criteria and Core TEM Activities
Invoice Processing
Reporting & Analysis
Auditing
Optimization
Asset / Inventory Mgt.
Service Inventory Mgt.
Source: 2011 AOTMP Industry Report
Fortune Consulting 2015 4
Enhanced TEM Activities
Policy & Governance
Help Desk Mgt.
Mobile Device Mgt.
Risk Mgt.
Security
Sourcing & Procurement
Service Ordering
Change Control
Contract Management
Etc.
Fortune Consulting 2015 5
About Fortune Consulting
Fortune provides a wide range of IT/Telecom Consulting Services
Currently 50 % of our Practice is dedicated to Customized Expense Management Programs
Product set varies by client – financial vs. technical activities
Small/medium enterprise focused Some spending < $500K annually on services under management
TEM not necessarily our first or only client engagement
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They don’t trust the service provided to engineer, implement or bill properly.
Can’t afford the distractions necessary to effectively deal with the administrative burdens associated with IT finance management.
Most can’t afford internal talent to do everything the supplier should but won’t do. A soundly managed TEM can be a cost effective alternative.
The desire to aggregate service providers/invoices under one entity, not necessarily one of the incumbent service providers.
They want an independent providers of expense management services, will assure rate accuracy and contract compliance without obligation to the underlying service provider(s).
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What they don’t know does hurt them Not sure if they have contract or not knowing the terms Don’t understand the entire cost base
Lack of time and or experience to address unpredictable outages and/or requests How to effectively escalate to resolve outages Unfamiliar with the current state of technology
Fortune Consulting 2015 8
The TEM Challenge – from our perspective A properly managed standard TEM program diminishes its value over time
As costs are stabilized and brought into line, TEM becomes just another expenses item ripe for elimination Our answer: CTMS - A holistic approach that broadens our support capability thereby allowing us to
maintain/enhance our value to the client
Pain Point focused – if they have a specific one we focus on that Various product verticals
Strategy & PM support Engineering, Design & Optimization Financial Management, Cost Containment & Recovery Service Level Requirements, Definition & Compliance Productivity Tool & Monitoring Services Mobility Application Development, Deployment & Management
Across multiple disciplines
Hardware Software Network Infrastructure H/R Other
Fortune Consulting 2015 9
For end users it will still be required
While some service providers are getting better at invoicing, most are not. The larger carriers are looking to implement “tariff protections” from historic audit
liabilities, driving the increased need to stay on top of invoice accuracy. Multiple suppliers/invoices will continue to be the norm in most environments. Reduced internal headcount will drive supplier consolidation along with the desire to
identify a common management point of focus. Change control will still be a critical component in managing inventory and cost of
ownership accuracy.
For service providers
The field of players will consolidate. Need to continually reinvent the offering to stay in the game.
Fortune Consulting 2015 10
Providing IT and Network Management Solutions since 1992
Engineering & Design
Procurement & Contract Negotiation
Implementation Planning & Support
Project & Financial Management
Audit Services and Contract Compliance
TEM/TLM/CTMS
Fortune Consulting 2015 11
George GiardelliPresident, Fortune Consulting
732-483-2180
Fortune Consulting 2015 12