Telecom Consumer Charter Book-Malayalam-Version - Vodafone … · D¶-Xm-[n-Imc tI{µ- ...
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Transcript of Telecom Consumer Charter Book-Malayalam-Version - Vodafone … · D¶-Xm-[n-Imc tI{µ- ...
Xmcn-^p-IÄ
DÅ-S¡ w
aqey-hÀ²nX tkh-\-§ Ä
sSentImw sImta-gvky I½yq-Wn-t¡ -j³ IÌ-aÀ {]ns^-d³kv sdKp-te-j³
]cmXn cPn-ÌÀ sN¿p-¶-Xn-\pÅ \S-]-Sn-{I-a-§ Ä
R§ -fpsS D¯-c-hm-Zn-¯-§ Ä
R§ sf _Ô-s¸-Sp-¶-Xn-\m-h-iy-amb hnh-c-§ Ä
{_m© v Hm^okv A{U-Êp-IÄ
D¶-Xm-[n-Imc tI{µ-§ Ä
tkh-\-§ -fpsS KpW-ta·
\n_-Ô-\-IÄ t]mÌvs]bvUv
\n_-Ô-\-IÄ {]os]bvUv
R§ -fpsS km[y-X-IÄ AÃm-¯h
thmU-t^m¬ C´y enan-äUv (VIL) C´y-bn {]hÀ¯-\-am-cw-`n-¨Xv 1994þ R§ -fpsS ap³Km-an-I-fmb l¨n-
k¬kv sSentImw samss_ tkh-\-Zm-Xm-¡ pÅ sse-k³kv (apwss_ kÀ¡ n-fnÂ) Ic-Ø-am-¡ n-b-t¸m-gmWv
R§ -fpsS I¼\n BtKmf thmU-t^m¬ PLC {Kq¸n AwK-am-b-Xv.
R§ -fpsS I¼-\n¡ v Ct¸mÄ C´y apgp-h\pw {]hÀ¯-\-§ fpw GI-tZiw 15 tImSn D]-t`m-àm-¡ -fp-ap-v.
Gähpw \Ã samss_Â tkh-\-Zm-Xm-hn-\pÅ 2011-þse "GPokv {Klmw s_Â AhmÀUv thmU-t^m¬ C´y
enan-ä-Un\p Ic-Ø-am-¡ p-hm³ km[n-¨p.
\n§ -fpsS Ct¸m-gs¯ Xmcn^v ¹m\n-s\-¡ p-dn¨v Adn-bp-¶-Xn\v *111# Ub sNbvXm am{Xw aXn. Hcp Xmcn^v
¹m³ \nÀt±-in-¡ -s¸-Sp-Ibpw XpSÀ¶v AXn-te¡ v amä-s¸-Sp-Ibpw sN¿p-I-bm-sW-¦nÂ, Ipd-ª Xv 6 amk-t¯¡ v
Ah e`y-am-bn-cn-¡ pw. CXn-\n-S¡ v GXv Xmcn^v ¹m³ sXc-sª -Sp-¡ p-¶-Xn\pw \n§ Ä¡ v kzmX{´yw Dm-bn-cn-
¡ pw. Gähpw \à Xmcn^v ¹m\n-s\-¡ p-dn¨v Adn-bp-¶-Xn-\mbn 121 Ub sNbvXm am{Xw aXn-bm-Ipw. t]mÌv
s]bvUv ¹m³ amäp-¶-Xn-\pÅ At]-£ -IÄ kzoI-cn-¡ p-Ibpw AXv DS³ Xs¶tbm ASp¯ _nÃnwKv ssk¡ nÄ
apXtem amän-s¡ m-Sp-¡ p-Itbm sN¿m-hp-¶-Xm-Wv. At]£ kaÀ¸n-¡ p-t¼mÄ Xs¶ ¹m³ amdp¶ XobXn
\n§ sf Adn-bn-¡ p-¶-Xm-Wv.
MNP AYhm samss_ \¼À t]mÀ«-_n-enän \ne-hn-epÅ \n§ -fpsS \¼À \ne-\nÀ¯n-s¡ m-p-Xs¶ Hcp
tkh-\-Zm-Xm-hn \n¶pw asämcp tkh-\-Zm-Xm-hn-te¡ v amdp-¶-Xn-\pÅ kzmX{´yw \n§ Ä¡ v \ÂIp-¶p. CXv
Htc ssek³kv taJ-e-bn Bbn-cn-¡ -Ww. samss_ I¼-\n-bpsS kmt¦-XnI hnZy GXm-bmepw amäw \S-¸m-
¡ m-hp-¶-Xm-Wv.
i. MNP \ÂmkuIcyw ssek³kv \evIn-bn-«pÅ tkh-\-ta-J-e-bn am{Xw e`y-am-bn-cn-¡ p-¶-Xm-Wv.
ii. \n§ -fpsS IW-£ ³ e`n¨v 90 Znh-k-§ Ä¡ v tijw am{Xta (MNP) At]£ kaÀ¸n-¡ p-hm³ km[n-¡ p-I-bpÅq.
\n§ -fpsS \¼À Hcp ZmXm-hn \n¶pw asämcp tkh-\-Zm-Xm-hn-te¡ v amän-b-Xm-sW-¦n hopw 90 Znh-k-
§ Ä¡ p tijw am{Xta ASp¯ amäw km[y-am-hp-I-bp-Åq.
iii. \n§ fpsS \¼À asämcp tkh-\-Zm-Xm-hn-te¡ v amäm³ B{K-ln-¡ p-s¶-¦n GXp I¼-\n-bn-te-¡ mtWm \n§ Ä
amdp-hm³ B{K-ln-¡ p-¶Xv B tkh-\-Zm-Xm-hns\ kao-]n-t¡ --Xm-Wv. t]mÀ«nwKv NmÀÖm-bn«v Gähpw IqSn-
bXv 19 cq] amdp¶ tkh-\-Zm-Xm-hnsâ Hm^o-kn AS¨v IÌ-aÀ AIyp-kn-j³ t^mw (CAF) Dw t]mÀ«nwKv
t^mdhpw hm§ -Ww. H¸w \n§ Ä¡ v Hcp bqWnIv t]mÀ«nwKv tImUv (UPC) e`n-¡ p-¶-Xn\v \n§ Ä t]mÀ«v
sN¿p¶ \¼-dn \n¶pw PORT F¶v ssS¸v sNbvXv kvs]kv C«v \n§ -fpsS t]mÀ«v sN¿p¶ 10 A¡ \¼À
ssS¸v sNbvXv 1980-þ-bn-te¡ v SMS Ab-¡ -Ww. \n§ -fpsS tUmWÀ Hm¸-td-j-\n \n¶pw 8 A¡ bp.-]n.-kn. \¼À
\n§ Ä¡ v e`n-¡ pw. bp.-]n.-kn. \¼cv 15 Znh-k-t¯¡ v am{Xta {]hÀ¯-\-tbm-Ky-am-bn-cn-¡ p-I-bp-Åq.
iv. \n§ Ä Hcp t]mÌv s]bvUv IÌ-a-dm-sW-¦n t]mÀ«nwKv At]£ Ab-¡ p-¶-Xn\v ap¼v FÃm _nÃp-Ifpw AS-¨n-
cn¡ Ww. H¸w Xs¶ t]mÀ«nwlv \S-¡ p-¶-Xp-h-sc-bpÅ FÃm _nÃp-Ifpw \n§ Ä AS-¨p-sIm-Åm-sa¶v Hcp kXy-
hm-Mvaqew \n§ Ä thmU-t^m-Wn\v \ÂI-Ww. \n§ Ä Hcp {]os]bvUv IÌ-a-dm-sW-¦nÂ, t]mÀ«nwKv \S-¡ p-
t¼mÄ \n§ -fpsS tSmIv ssSw _me³kv Fs´-¦n-ep-ap-s-¦n Ah \ã-s¸-Sp-¶-Xm-Wv.
v. cv aWn¡ qÀ t\c-t¯¡ v \n§ Ä¡ v bmsXm-cp-hn-[-tk-h-\hpw e`n-¡ p-¶-X-Ã.
vi. Bh-iy-am-sW-¦n 24 aWn-¡ q-dn-\Iw \n§ -fpsS t]mÀ«nwKv At]£ \n§ Ä¡ v ]n³h-en-¡ m-hp-¶-Xm-Wv.
vii. t]mÀ«nwKv \S-]-Sn-{I-a-§ Ä ]qÀ¯n-bm-¡ p-¶-Xn\v FÃm ssek³kv taJ-e-I-fnepw Gähpw IqSn-bXv 7 Znhkw
FSp-t¡ --Xm-Wv. JSK BÊmw, hS-¡ p-In-g-¡ ³ kwØm-\-§ Ä¡ v CXv 15 Znhkw hsc A\p-h-Zn-¡ -s¸«n-«p-v.
viii. t]mÀ«n\ptijw tkh\w e`n-¡ p-¶-Xn\v \n§ Ä ]pXnb SIM ImÀUv CSWw
Xmsg-¸-d-bp¶ Imc-W-§ Ä sImv thmU-t^m¬-þ\v \n§ -fpsS At]£ \nc-kn-¡ m-hp-¶-Xm-Wv.
a. t]mÀ«nwKv At]£ \ÂIp-¶-Xn\v ap¼mbn h¶n-«pÅ km[m-cW _nÃnwKv ssk¡ n-fn-epÅ GsX-¦nepw _nÂ
IpSpinJ Bbn-«p-s-¦nÂ
b. ]pXnb IW-£ ³ FSp¯v 90 Znk-h-¯n-\Iw t]mÀ«nwKv At]£ \ÂIn-bmÂ
c. \¼dnsâ DS-a-Øm-h-Imiw amäp-¶-Xn-\pÅ \S-]-Sn-{I-a-§ Ä \S-¡ p-I-bm-sW-¦nÂ
d. t]mÀ«v sN¿m-\p-t±-in-¡ p¶ \¼-dn-s\-Xnsc Gs´-¦nepw tIkv \ne-hn-ep-s-¦nÂ
e. cv tkh-\-ta-J-e-IÄ¡ n-S-bn t]mÀ«n-§ n\v At]£ kaÀ¸n-¨mÂ
f. \nba-\p-k-cn¨v GsX-¦nepw tImSXn \¼À \ntcm-[n-¡ p-I-bm-sW-¦nÂ
g. t]mÀ«nwKv At]-£ -bn tcJ-s¸-Sp-¯nb UPC- bpw thmU-t^m¬ \ÂInb UPC bpw X½n ]qÀ® kmay-an-sÃ-
¦n-Â
h. k_vkvss{I-_À F{Kn-saân hnSp-X kw_-Ôn¨v IcmÀ km[y-X-IÄ \ne-\n¡ p-Ibpw \n§ -fpsS hnSp-XÂ
AX-\p-k-cn-¨-Ãm-Xn-cn-¡ p-Ibpw sN¿p-t¼mÄ
Xmcn^v ¹m\p-I-sf-¡ p-dn¨v \n§ Ä Adn-bm-\p-ÅXv
MNP sb¡ p-dn¨v \n§ Ä Adn-tb-Xv
\nb-am-\-kr-X-apÅ MNP bpsS {]tXy-I-X-IÄ Xmsg-¸-d-bp-¶-h-bm-Wv.
aqeyhÀ²nX tkh-\-§ -sf-¡ p-dn¨v \n§ Ä Adn-ª n-cn-t¡ -Xv
sSentIm sImta-gvky Iayq-Wn-t¡ -j³kv IÌ-aÀ {^n^-d³kv sdKp-te-j-s\-¡ p-dn¨v \n§ Ä Adn-ª n-cn-t¡ Imcy-§ Ä
\n§ -fpsS Adnthm k½-Xtam CÃmsX aqey-hÀ²nX tkh-\-§ -fmWv \n§ Ä¡ v e`y-am-Ip-¶-X-Ã. GsX-¦nepw Hcp
aqey-hÀ²n-X-tk-h\w Ipd¨p Ime-t¯¡ v \n§ Ä¡ v kuP-\y-ambn e`n-¡ p-I-bm-sW-¦nÂ, Imem-h-[n¡ v tijw
\n§ -fpsS Adn-hn-ÃmsX Ah NmÀÖv sN¿-s¸-Sn-Ã. \n§ Ä D]-tbm-Kn-¡ p¶ GsX-¦nepw aqey-hÀ²nX tkh-\-¯n\v
]pXp-¡ Â ka-b-am-bn-«p-s-¦nÂ, aq¶p Znhkw ap¼v VAS ]pXp-¡ Â Xob-Xnbpw AXnsâ NmÀÖp-Ifpw kqNn-¸n-¨p-
sIm-pÅ Fkv.-Fw.-F-kv. \n§ Ä¡ p e`n-¡ p-¶-Xm-Wv. Bh-iy-sa-¦n Fkv.-Fw.-F-kn kqNn-¸n-¨n-«pÅ tSmÄ
{^o \¼-dn-te¡ v hnfn¨v \n§ Ä¡ v B tkh\w \nÀ¯-em-¡ m-hp-¶-Xm-Wv.
tSmÄ {^o \¼À 123 Ub sNbvXm (VAS) aqey-hÀ²nXtkh-\-§ -sf-¡ p-dn¨v \n§ Ä¡ v Adn-bp-hm³ km[n-¡ p-¶-
Xm-Wv. tSmÄ{^o \¼À 155223 þte¡ v SMS/IVR hgn GsX-¦nepw aqey-hÀ²n-X-tk-h\w Ffp-¸-¯n \nÀ¯-em-¡ m-hp-
¶-Xm-Wv.
* IVR \¼À 155223 Ub sNbvX tijw ̀mj Xnc-sª -Sp¯v enÌn ]d-bp¶ (VAS) GsX-¦nepw Bh-iy-an-sÃ-
¦n \nÀ¯-em-¡ m-hp-¶-Xm-Wv.
* SMS - STOP F¶v 155223 \¼-dn-te¡ v Fkv.-Fw.-F-kv. Ab-¡ p-I. D]tbm-K- n-¡ p¶ (VAS) \sâ enkväv e`y-am-Ip-¶-
Xm-Wv. \nÀ¯-em-¡ p-¶-Xn-\pÅ (VAS) Xnc-sª -Sp¯v dnt«¬ Fkv.-Fw.-F-kv.-hgn \nÀXvem-¡ m-hp-¶-Xm-Wv.
4 aWn¡ qdn\Iw tkh\w \nÀ¯-em-¡ -s¸-Sp-Ibpw AXv Adn-bn-¨p-sIm-pÅ Fkv.-Fw.-F-kv. \n§ Ä¡ v e`y-am-
Ip-Ibpw sN¿pw.
aqey-hÀ²n-X-tk-h-\-§ Ä D]-tbm-Kn-¨p-Xp-S-§ p-¶-Xn\v
Cu tkh\w \n§ Ä¡ v kuI-cy-{]-Z-amb Hcp sNdnb SMS 321 F¶ tSmÄ{^o \¼-dn-te¡ v Ab-¡ p-¶-Xp-hgn
Acw-`n-¡ m-hp-¶-Xm-Wv. START F¶v ssS¸v sNbvXv SMS Ab-¨p-I-gn-ª m P\-Io-b-amb R§ -fpsS FÃm
VASsâbpw enÌv \n§ Ä¡ v e`y-am-Ip-¶-Xm-Wv. AXn \n¶pw \n§ Ä¡ n-ã-s¸-«h Xnc-sª -Sp-¡ m³ km[n-¡ pw.
\n§ Ä¡ v hmWnPy Bh-iy-§ Ä¡ pÅ Hmtcm ]ckyw kw_-Ôn-¨tXm Bb ktµ-i-§ Ä e`n-¡ p-¶-Xn\v
Xmev]-cy-an-an-sÃ-¦nÂ, 1909 F¶ tSmÄ {^o \¼-dn-te¡ v (SMS) Abt¨m hnfn-¨p-]-dtª m Xmsg-¸-d-bp¶ GsX-¦nepw
hn`m-K-¯n-em¡ n \nÀ¯m-hp-¶-Xm-Wv.
]qÀ®-ambn \nÀ¯-em-¡ m-hp¶ hn`mKw þ tImfp-Ifpw SMS Ifpw ]qÀ®-ambp \nÀ¯-em-¡ -s¸-Sp-¶p.
`mKn-I-ambn \nÀ¯-em-¡ p¶ hn`mKw ap³K-W\ A\p-k-cn¨v Xnc-sª -Sp-¡ p¶ Calls/SMS HgnsI _m¡ n FÃmw
\nÀ¯-em-¡ p-¶p. SMS Ab¨v cPn-ÌÀ sN¿m-hp-¶Xv þ ]qÀ®-ambn \nÀ¯-em-¡ p¶ hn`mK¯n "START O" F¶v
ssS¸v sNbvXv 1909 F¶ \¼dnte¡ v Ab¨m- aXn. ̀mKn-I-ambn \nÀ¯-em-¡ p¶ hn`m-K-¯n-em-sW-¦n START F¶v
ssS¸v sNbvXtijw X¶n-cn-¡ p¶ Ggv hn`m-K-§ -fn \n¶pw CãapÅh ssS¸v sNbvXv Ab-¡ -Ww. \ne-hn 7
ap³K-W\m {ia-§ -fn \n¶pw Xnc-sª -Sp-¡ m³ _m¦nwKv / C³jp-d³kv/ km¼-¯nIw/s{IUnäv ImÀUv / -1-dnbÂ
FtÌäv þ 2/ hnZym-`ymkw - 3 , BtcmKyw þ 4 D]-t`màr km[-\-§ Ä þ 5 Bib hn\n-abw / t{_mUvIm-ÌnwKv /
F³ÀsS-bv³saâ v / sF.-Sn. 6 / Sqdnkw þ 7
DZm-l-c-W-¯n\v Btcm-Ky-cw-K-s¯-¡ p-dn-¨pÅ satÊ-Pp-IÄ e`n-¡ p-¶-Xn\v 1909 te¡ v START 4' F¶v Fkv.-Fw.-
F-kv. Ab-¡ p-I. AXp-t]m-se-Xs¶ dnb FtÌäv cwK-s¯-¡ p-dn¨pw hnZym-`ym-k-s¯-¡ p-dn¨pw ktµ-i-§ Ä e`n-
¡ p-¶-Xn\v (START2, 3' F¶v 1909-þ-te¡ v Fkv.-Fw.-F-kv. Ab-¡ p-I.
TRAI ssIhiw h¨n-cn-¡ p¶ tZiob Xe-¯n-epÅ sSfn-t^m¬ D]-t`m-àm-¡ -fpsS Umäm sNbvkm-Wv. tZiob
D]-t`màr ap³K-W-\m- c-Pn-ÌÀ hmWnPy ]c-amb tImfp-Ifpw Fkv.-Fw.-F-kv.-Ifpw e`n-¡ p-¶-Xn-\p-thn ap³K-\-am-
{Iaw \evIn cPn-ÌÀ sNbvXn-cn-¡ p-¶-h-cpsS enÌm-WnXv
CICC e`n¨v 72 aWn-¡ q-dn-\Iw \n§ Ä¡ v 1909 F¶ \¼-dn-te¡ v hnfn¨v ]cmXn tcJ-s¸-Sp-¯m-hp-¶-Xm-Wv. GXp
\¼-dn \n¶mtWm CICC slUdpw tcJ-s¸-Sp-¯nb (SMS 1909-te¡ v Ab¨pw ]cmXn tcJ-s¸-Sp¯mhp-¶-Xm-Wv.
\n§ Ä¡ v R§ -fpsS sh_vssk-ämb www.vodafone.com tem Asæn CICC email \te¡ v ktµ-i-a-bt¨m ]cmXn
tcJ-s¸-Sp-¯m-hp-¶-Xm-Wv.
thmU-t^m¬ ktµ-i-a-b-¨-h-tcmSv hni-Zo-I-cWw tNmZn-¡ p-Ibpw FSp¯ \S-]Sn F´m-sa¶v 7 Znh-k-¯n-\Iw
\n§ sf Adn-bn-¡ p-¶-Xp-am-Wv. FÃm sSen amÀ¡ -änwKv I¼-\n-Ifpw Ah-cpsS {]hÀ¯\w XpS-§ p-¶-Xn\v ap¼mbn
TRAI bn cPn-ÌÀ sNbvXn-cn-t¡ --Xm-Wv.
sSentImw dntkmkv D]-tbm-Kn-¡ p¶ sSen-amÀ¡ än§ v I¼-\n-IÄ¡ v 140xxx xxxx F¶ {]tXyI hn`m-K-
¯nÂs¸« \¼À \ÂI-s¸-Sp-¶-Xm-Wv.
9pm \pw 9am at²y bmsXm-cp-hn[ sSen amÀ¡ -änwKv {]hÀ¯-\-§ fpw A\p-h-Z-\o-b-a-Ã.
\n§ -fpsS \¼À tZiob D]-t`màr ap³K-W\m cPn-ÌÀ tNÀ¯n-«p-s-¦nÂ, SMS thmbvkv tImÄ, USSD
F¶nh apJm-´ncw bmsXm-cp-hn[ hmWnPy ktµ-i-§ fpw R§ Ä \n§ Ä¡ v Ab-¡ p-¶-X-Ã.
]cm-Xn-IÄ tcJ-s¸-Sp-¯p-¶-Xn-\pÅ (Register) \S-]-Sn-{I-a-§ Ä
thmU-t^m¬ sIbÀ]cm-Xn-IÄ tcJ-s¸-Sp-¯p-¶-Xn\v
D¶-Xm-[n-Imcw A¸o \S-]-Sn-IÄ¡ v
tkh\w \nÀ¯-em-¡ Â
R§ -fpsS D¯-c-hm-Zn-¯-§ ÄthmU-t^m¬ sIbÀ
]cmXn ]cn-l-cn-¡ p-¶-Xn-\pÅ ka-b-]-cn[n
D¶-Xm-[n-Imcn
A¸o \S-]-Sn-IÄ¡ pÅ ka-b-]-cn[n
thmU-t^m-Wp-am-bpÅ _nkn-\Êv _Ô-¯n \n§ Ä¡ v \à A\p-`-h-§ Ä Dm-I-W-sa¶v R§ Ä B{K-ln-
¡ p-¶p. R§ -fpsS tkh-\-§ -fp-ambn _Ô-s¸«v \n§ Ä¡ v Fs´-¦nepw Aku-I-cy-§ tfm Akw-Xr-]vXntbm Dm-
bn-«p-s-¦n \n§ Ä¡ v R§ -fp-ambn _Ô-s¸-Sm-hp-¶-Xm-Wv. F{Xbpw thK-¯n R§ -fXv ]cn-l-cn-¡ p-hm³ {ian-
¡ p-¶-Xm-Wv.
Znh-k-¯n 24 aWn-¡ q-dpw, hÀj-¯n GXp Znh-khpw \n§ Ä¡ v thmU-t^m¬ sIb-dn-eqsS R§ sf _Ô-
s¸-Sm-hp-¶-Xm-Wv. ]cm-Xn-IÄ tcJ-s¸-Sp-¯p-¶-Xn\pw tkh\ Bh-iy-§ Ä¡ p-amb 198 F¶ tSmÄ {^o \¼-dn hnfn-
¡ m-hp-¶-Xm-Wv. At\z-j-W-§ Ä¡ pw D]-t`màr tkh-\-§ Ä¡ p-ambn 111 F¶ \¼dn-te¡ v \n§ -fpsS thmU-t^m-
Wn \n¶pw hnfn-¡ p-I. hyàn-KX tkh-\-¯n-\mbn GPâns\ hnfn-¡ p-I-bm-sW-¦n NmÀÖv 50p/3mns AsænÂ
\n§ Ä¡ v R§ -fpsS amt\-PÀ¡ v Fgp-Xp-Itbm ASp-¯pÅ thmU-t^m¬ tÌmÀ kµÀin-¡ p-Itbm sN¿m-hp-¶-
Xm-Wv. thmU-t^m¬ sIb-dn ]cmXn tcJ-s¸-Sp-¯p-t¼mÄ \n§ Ä¡ v Iws¹bvâ v tUm¡ äv \¼À e`n-¡ p¶p F¶v
Dd¸p hcp-¯p-I.
\n§ -fpsS ]cm-Xn-bp-ambn _Ô-s¸«v ̀mhn-bn \S-¯p¶ Bi-b-hn-\n-a-b-§ Ä¡ v AXv Bh-iy-ambn hcpw.
IÌ-aÀ sIb-dn \n¶pw e`n-¡ p¶ adp-]-Sn-bn \n§ Ä kwXr-]vX-\-sÃ-¦n A¸o \S-]-Sn-IÄ¡ mbn D¶-Xm-
[n-Imcw tI{µs¯ \n§ -fpsS Iws¹bvâ v tUm¡ äv \¼À klnXw kao-]n-¡ m-hp-¶-Xm-Wv.
D¶-Xm-[n-Im-c-tI-{µ-¯n A¸o kaÀ¸n-¡ p-t¼mÄ Xmsg-¸-d-bp¶ Imcy-§ Ä {i²n-t¡ --Xm-Wv. ]cmXn ]cn-
lm-c-k-a-b-]-cn[n Ignª v 30 Znh-k-¯n-\Iw \n§ Ä A¸o \ÂIn-bn-cn-¡ -Ww. GsX-¦nepw Imc-W-h-imÂ
\n§ Ä¡ v 30 Znh-k-¯n-\Iw A¸o \ÂIm³ km[n-¨n-sÃ-¦n R§ sf ImcWw Adn-bn-¡ p-I. \n§ -fpsS ]cmXn 3
amkw hsc R§ Ä ]cn-K-Wn-¡ p-¶-Xm-Wv.
= ]qÀ¯o-I-cn¨ A¸o t^md-¯n-emWv ]cmXn \ÂtI--Xv. (c-s®w \ÂI-Ww. R§ -fpsS sh_vssk-änepw
thmU-t^m¬ tÌmdnepw e`y-am-Wv.
= D¶-Xm-[n-Im-cnsb kao-]n-¡ p-t¼mÄ \n§ Ä Iws¹bvâ v tkm¡ äv \¼À \ÂtI--Xm-Wv. CXv D¶-Xm-[n-Im-cn¡ v
\n§ -fpsS ]cm-Xn-bpsS ]qÀ®-cq]w a\-Ên-em-¡ p-¶-Xn\v klm-b-I-am-Ipw.
= A¸o \ÂIn 3 Znh-k-¯n-\Iw \n§ Ä¡ v Hcp tUm¡ äv \¼À \ÂIp-¶-Xm-Wv. A¸o \evIn 39 Znh-k-¯n-
\Iw \n§ -fpsS ]cm-Xn-bn XoÀ¸v Iev]n-¡ p-¶-Xm-Wv. ]cmXn XoÀ¸p Iev]n-¡ p-¶-Xn-\pÅ ka-b-]-cn[n tUm¡ äv
\¼-dn-s\m¸w SMS hgn Adn-bn-¡ p-¶-Xm-Wv. \n§ Ä¡ v 198 F¶ tSmÄ {^o \¼-dn D¶-Xm-[n-Im-cnsb hnfn¨v
hopw A¸o ka-À¸n-¡ m-hp-¶-Xm-Wv.
Email Asæn Fax hgn I¯-bt¨m AsÃ-¦n Hcp sSe-t^m¬ tImÄ hgntbm \n§ Ä¡ v tkh-\-§ Ä
Ahkm\n-¸n-¡ m-hp-¶-Xm-Wv. \nÀt±iw \ÂIn Ggp Znh-k-¯n-\Iw tkh-\-§ Ä Ah-km-\n-¡ -s¸-Sp-¶-Xm-Wv. GsX-
¦nepw D]-I-c-W-§ Ä XncnsI \ÂI-s¸-Sm-\p-s-¦n AXn-\p-tijw am{X-am-bn-cn-¡ pw. tkh-\-§ Ä \ndp-¯-em-¡ -s¸-
SpI. IpSn-Èn-J-IÄ XoÀ¯-tijw GsX-¦nepw XpI e`n-¡ p-hm-\p-s-¦n 60 Znh-k-¯n-\Iw Ah e`n-¡ p-¶-Xm-Wv.
= \n§ -fpsS ]cm-Xn-IÄ a\-Ên-em-¡ p-Ibpw kzoI-cn-¡ p-Ibpw sN¿p-¶p.
= \n§ -fpsS ]cm-Xn-IÄ tcJ-s¸-Sp-¯p-Ibpw ]cmXn tUm¡ äv \¼À \ÂIp-Ibpw sN¿p-¶p.
= \n§ -fpsS ]cmXn ]cn-l-cn-¡ p-¶-Xn-\m-h-iy-amb hnh-c-§ Ä a\-Ên-em-¡ p-Ibpw tcJ-s¸-Sp¯n hbv¡ p-Ibpw
sN¿p-¶p.
= ]cmXn tUm¡ äv \¼dpw ]cmXn ]cn-l-cn-¡ p-¶-Xn-\m-h-iy-amb kab ]cn-[nbpw \n§ sf Adn-bn-¡ p¶p
= Adn-bn-¨n-cn-¡ p¶ kab ]cn-[n-¡ p-Ån \n§ -fpsS ]cm-Xn-bpsS ]cn-lmcw t^m¬ hgntbm atä-sX-¦nepw Ce-
Ivt{Sm-WnIv aoUnb hgntbm \n§ sf Adn-bn-¡ p-¶p.
= \nÀt±-in-¡ p¶ ]cn-lm-c-¯n \n§ Ä kwXr-]vX-\-sÃ-¦n \n§ Ä¡ v t]Pv \¼À 17-þ ]d-ª n-cn-¡ p¶ D¶-Xm-
[n-Im-cnsb kao-]n-¡ m-hp-¶-Xm-Wv.
HmSp¶ Ime-L-«-¯n-sebpw amÀ¤-\nÀt±-i-§ Ä A\p-k-cn-¨mWv ka-b-]-cn[n \nÝ-bn-¡ p-¶-Xv. CXv \n§ Ä
]cmXn tcJ-s¸-Sp-¯p-t¼mÄ ̄ s¶ Adn-bn-¡ p-¶-Xm-Wv.
= thmU-t^m¬ sIbÀ \ÂIn-bn-cn-¡ p¶ tUm¡ äv \¼À DÄs¸sS \n§ -fpsS ]cmXn kzoI-cn-¡ p-¶p.
= \n§ -fpsS ]cmXn ]p\À tcJ-s¸-Sp-¯p-Ibpw \n§ Ä¡ v Hcp ]pXnb tUm¡ äv \¼À \ÂIp-Ibpw sN¿p-¶p.
(BZy ]cm-Xn-bpsS tUm¡ äv \¼-dnsâ hni-Zmw-i-§ fpw CtXm-sSm¸w \ÂIp-¶-Xm-Wv.
= ]cmXn ]cn-lm-c-¯n-\pÅ kab ]cn[n \n§ sf Adn-bn-¡ p-¶p.
= ]cm-Xn-bpsS aqe-Im-cWw Is-¯p-Ibpw \nÝ-bn-¨n-cn-¡ p¶ ka-b-]-cn-[n-¡ p-Ån \n§ se ]cn-lmcw Adn-bn-
¡ p-Ibpw sN¿p-¶p.
= A¸o tcJ-s¸-Sp-¯p-¶-Xn\p tij-apÅ 39 Znh-k-§ Ä
R§ sf _Ô-s¸-Sp-¶-Xn\v Bh-iy-amb hnh-c-§ Ä
thmU-t^m¬ sIbÀ\n§ -fpsS thmU-t^m-Wn \n¶pw 111 F¶ tSmÄ {^o \¼-dn hnfn-¨m R§ -fpsS tkh-\-§ Ä, \nc-¡ p-IÄ,
]pXnb ¹m\p-IÄ, Hm^-dp-IÄ F¶n-h-sb-¡ p-dn¨v Adn-bm-hp-¶-Xm-Wv. tkh\w XpS§ p-¶-Xn\pw Ah-km-\n-¸n-¡ p-¶-
Xn-\p-apÅ \S-]-Sn-{I-a-§ Ä aäv At\z-j-W-§ Ä hni-Zmw-i-§ Ä F¶n-hbpw \n§ Ä¡ v Cu \¼-dn \n¶pw e`n-¡ p-¶-
Xm-Wv. Xmsg \ÂIn-bn-cn-¡ p¶ C.-sa-bn aptJ-\bpw \n§ Ä¡ v ta¸-dª tkh-\-§ Ä e`y-am-Wv. Cu IVR 24 x 7
e`y-am-Wv.
]cm-Xn-IÄ¡ pw tkh\ Bh-iy-§ Ä¡ p-ambn \n§ -fpsS thmU-t^m-Wn \n¶pw e`y-am-Ip¶ 198 F¶ tSmÄ{^o
\¼-dn-te¡ v hnfn-¨m aXn-bm-Ip-¶-Xm-Wv.
doPn-b¬
B{Ôm {]tZiv
BÊmw-
_o-lmÀ & PmÀKUv
sNss¶
UÂln
KpP-dm¯v
lcn-bm\
lnam-NÂ {]tZiv
P½p & ImivaoÀ
tIcf
sIm¡ ¯
I˨m-SI
a[y-{]-tZiv & OWvUn-KÀKv
alm-cm{ã & tKmh
t\mÀ¯v CuÌv
Xan-gv\mSv
HdoÊ
]© m_v
cmP-Øm³
D¯À{]-tZiv (sh-Ìv)
D¯À{]-tZiv (Cu-Ìv)
shÌv _wKmÄ
apwss_
{_m© v Hm^okv taÂhn-emk§ Ä\n§ -fpsS tkh-\-taJ-e-bn-epÅ IÌ-aÀ kÀÆokv amt\-PÀ¡ v \n§ Ä sImSp-¡ m-hp-¶-Xm-Wv.
tImÀ¸-tdäv taÂhn-emkw
B{Ôm {]tZiv
BÊmw-
_o-lmÀ & PmÀKUv
sNss¶
UÂln
KpP-dm¯v
lcn-bm\
lnam-NÂ {]tZiv
P½p & ImivaoÀ
tIcf
sIm¡ ¯
I˨m-SI
a[y-{]-tZiv &
OWvUn-KÀKv
alm-cm{ã & tKmh
t\mÀ¯v CuÌv
Xan-gv\mSv
HdoÊ
]© m_v
cmP-Øm³
D¯À{]-tZiv (sh-Ìv)
D¯À{]-tZiv (Cu-Ìv)
shÌv _wKmÄ
apwss_
apwss_
-taJ-e taÂhn-emk-§- Ä
thmU-t^m¬ C´y enan-ä-Uv, s]\n³kpe tImÀ¸-tdäv ]mÀ¡ v
KW-]Yv dmhp IZw amÀKv, temhÀ ]mcÂ, apwss_ þ 400 013
thmU-t^m¬ ku¯v enan-ä-Uv, 6 ̂ vtfmÀ, hcp¬ Sth-gvkv 2, _oKw t]Tv,
ssl{Z-_mZv þ
thmU-t^m¬ kvs]bvkvsSÂ enan-ä-Uv, sdUv sU³, F³. F¨v þ 37, IX-Iv_m-cn,
tKmÀOpIv
thmU-t^m¬ kvs]bvkvsSÂ enan-ä-Uv, sabv s^bÀ _nÂUnwKv
lnt\m dm© n, QmÀKWvUv
thmU-t^m¬ ku¯v enan-ä-Uv, 9 ̂ vtfmÀ, Sn.-hn.-F-¨v, s_eojy ShÀ þ 1,
t»m¡ v 94, Fw. BÀ.-kn. \KÀ, sNss¶
thmU-t^m¬ samss_ kÀÆo-kkv enan-ä-Uv, knþ48, HmJvem C³U-kv{Sn-b Gcn-b,
t^kv 2, \yq UÂln
thmU-t^m¬ shÌv enan-ä-Uv, 6þ-^vtfmÀ, kJ-dmÄ, FÃn-kv{_nUvPv, Al-½-Zm-_mZv
thmU-t^m¬ UnPn-en¦v enan-ä-Uv, t¹m«v \¼À, 173, skÎÀ þ 3, F¨v.-F-kv.-sF.-Un.-kn.6þ-^vtfmÀ,
C³kv{Sn-b Gcn-b, IÀ\mÄ, lcn-bm\
thmU-t^m¬ kvs]bvkvsSÂ enan-ä-Uv, 130 ZpÀK tImt«-Pv, Fkv.-Un.-F. Imkpw-]vSn, jnwe
thmU-t^m¬ kvs]bvkvsSÂ enan-ä-Uv, {Kuv ̂ vtfmÀ, _¨n-«À tImw¹-Ivkv,
sI.-_n. ]»nIv kvIqfn\p FXnÀhiw Nm¶n ln½-¯v, \ÀhmÄ ss_]m-kv, P½p þ
thmU-t^m¬ skÃp-eÀ enan-ä-Uv, 4^vtfmÀ, Gbv© Âkv BÀt¡ -Uv, ku¯v If-a-tÈ-cn,
sIm¨n³ bqWn-th-gvkn-än, sIm¨n³
thmU-t^m¬ CuÌv enan-ä-Uv, Un.-FÂ.-F-^v. sF.-Sn.-]mÀ¡ v, t»m¡ v F.-F-^v., 15 ̂ vtfmÀ,
08 taPÀ BÀtS-cn-b tdmUv, \yq Su¬, cmPÀl-«v, sIm¡ ¯
thmU-t^m¬ ku¯v enan-ä-Uv, _n.1./Pn.2, 2 ̂ vtfmÀ, taml³ tImþ-Hm-¸-td-äohv
C³U-kv{Sn-b FtÌ-äv, a[pc tdmUv, \yq UÂln
thmU-t^m¬ UnPn-en¦v enan-ä-Uv, jmen-amÀ ssSäm-\n-bw, t¹m«v \¼À, Sn, kn,/Pn- þ 1/1,
hn`pXn Im´v, tKmwXn \KÀ, eIv\u, C´y þ
thmU-t^m¬ UnPn-en¦v enan-ä-Uv, 5 ̂ vtfmÀ, Kuchv Sth-gvkv, amÄhnb \KÀ, Pbv]qÀ þ
thmU-t^m¬ skÃp-emÀ enan-ä-Uv, 1046, Ahn-\mjn tdmUv, tImb-¼-¯qÀ
thmU-t^m¬ ku¯v enan-ä-Uv, kn. 131, C³U-kv{Sn-b Gcn-b, t^kv 8, tamlven þ
thmU-t^m¬ kvs]bvkvsS enan-ä-Uv, tamUyqÄ F, 2 ̂ vtfmÀ, t^mÀ¨yq¬ Sth-gvkv,
N{µ-ti-JÀ]pÀ, ̀ pth-izÀ, HUok
thmU-t^m¬ kvs]bvkvsS enan-ä-Uv, \yq Uu¬ Su¬ Ub-tám-ÌnIv skâÀ,
AÀ_p-Zvt\m«v tdmUv, ssebvXp-k-KmÀKv, jntÃmw-Kv, taLm-eb
thmU-t^m¬ C´y enan-ä-Uv, 2 ̂ vtfmÀ, kvssI sse³ sF¡ ¬, 86/92, Atµcn
IpÀe tdmUv, amtcmÄ \mIm, an«Â C³kv{Sn-b FtÌ-än\p kao-]w, Atµcn CuÌv,
apwss_ - 400059
thmU-t^m¬ kvs]bvkvsS enan-ä-Uv, 2 ̂ vtfmÀ, skâÀ t]mbnâ v,
\yq amÀ¡ -äv, Sn. Sn \KÀ, t`m¸mÂ, a[y-{]-tZiv -þ 462 003
thmU-t^m¬ skÃp-emÀ enan-ä-Uv, thmU-t^m¬ lukv, Zn sat{Sm-t]m-fn-ä³,
F^v.-]n. \¼À. 27, kÀth \¼À 21, HmÄUv ]qs\, apwss_ sslth, hm¡ vtZ-h-Un,
inhPn \KÀ, ]qs\ þ 411 003
thmU-t^m¬ ku¯v enan-ä-Uv, amcpXn C³t^m-sSIv skâÀ, 11/1. 12/1, tImc-aw-Kf
CâÀao-Un-bäv dnwKv tdmUv, AaÀ tPymXn te Hu«v, _mw¥qÀ þ 560071
thmU-t^m¬ CuÌv enan-ä-Uv, Un.-FÂ.-F-^v. sF.-Sn.-]mÀ¡ v, t»m¡ v F.-^v, 15 ̂ vtfmÀ,
08 taPÀ BÀt«-dn-b tdmUv, \yq Su¬, cmPmÀlm-äv, sIm¡ ¯ þ 700 156
doPn-b¬
B{Ôm {]tZiv
BÊmw-
_o-lmÀ & PmÀKUv
sNss¶
UÂln
KpP-dm¯v
lcn-bm\
lnam-NÂ {]tZiv
P½p & ImivaoÀ
tIcf
sIm¡ ¯
I˨m-SI
a[y-{]-tZiv & OWvUn-KÀKv
alm-cm{ã & tKmh
t\mÀ¯v CuÌv
Xan-gv\mSv
HdoÊ
]© m_v
cmP-Øm³
D¯À{]-tZiv (sh-Ìv)
D¯À{]-tZiv (Cu-Ìv)
shÌv _wKmÄ
apwss_
D¶-Xm-[n-Im-cn-IÄ
t^m¬ \¼À ^mIvkv \¼À C.-sa-bnÂ
\nb-am-\p-krXw \nÝ-bn-¡ -s¸-«p-«pÅ tkh\ KpW-ta· \ne-hm-c-§ Ä
hmKm-Zm\w sN¿-s¸« tkh-\-Kp-W-ta-·-IÄ
\nc-hmew icm-icn Afhv
Hcp _nÃnwKv ssk¡ nÄ
aq¶p amkw
t]cv
t]mÌvs]bvUv aoä-dn-§ nw-Kn-sâbpw
_nÃnw-Knsâbpw hnizm-kyX
_nÃwKv kw_-Ô-amb ]cm-Xn-I-fpsS
kzoI-c-Whpw ]cn-lm-chpw
tImÄ skâ-dp-I-fn-tet¡ m IÌ-aÀ
sIb-dn-tet¡ m hnfn-¡ p-¶-Xn-\pÅ kuIcyw
Hm¸-td-äÀamÀ 60 sk¡ â-I-fn F{X iX-am\w
tImfp-IÄ kzoI-cn-¡ Ww
tkh\w Ah-km-\n-¸n-¡ Â
tkh\w Ah-km-\n-¸n-¨-Xn-\p-tijw
XpI XncnsI \ÂIp-¶-Xn-\pÅ ka-b-]-cn[n
aq¶p amkw
aq¶p amkw
aq¶p amkw
aq¶p amkw
aq¶p amkw
aq¶p amkw
BgvN-IÄ¡ p-ÅnÂ
]cmXn ]cn-l-cn-¨-Xn-\p-tijw IÌ-a-dpsS
IW-¡ p-IÄ Hgn-hm-¡ Â, X«n-¡ n-gn-¸n-¡ Â
s{IUnäv \ÂIÂ F¶nh]cmXn ]cn-l-cn-¨-v
Hcm-gv¨bv¡ Iw
{]os]bvUvv aoä-dn-§ nw-Kn-sâbpw
_nÃnw-Knsâbpw hnizm-kyX
Znh-k-§ Ä¡ p-ÅnÂ
\nc-hmew icm-icn Afhv
Hcp _nÃnwKv ssk¡ nÄ
aq¶p amkw
t]cv
t]mÌvs]bvUv aoä-dn-§ nw-Kn-sâbpw
_nÃnw-Knsâbpw hnizm-kyX
_nÃwKv kw_-Ô-amb ]cm-Xn-I-fpsS
kzoI-c-Whpw ]cn-lm-chpw
tImÄ skâ-dp-I-fn-tet¡ m IÌ-aÀ
sIb-dn-tet¡ m hnfn-¡ p-¶-Xn-\pÅ kuIcyw
Hm¸-td-äÀamÀ 60 sk¡ â-I-fn F{X iX-am\w
tImfp-IÄ kzoI-cn-¡ Ww
tkh\w Ah-km-\n-¸n-¡ Â
tkh\w Ah-km-\n-¸n-¨-Xn-\p-tijw
XpI XncnsI \ÂIp-¶-Xn-\pÅ ka-b-]-cn[n
aq¶p amkw
aq¶p amkw
aq¶p amkw
aq¶p amkw
aq¶p amkw
aq¶p amkw
BgvN-IÄ¡ p-ÅnÂ
]cmXn ]cn-l-cn-¨-Xn-\p-tijw IÌ-a-dpsS
IW-¡ p-IÄ Hgn-hm-¡ Â, X«n-¡ n-gn-¸n-¡ Â
s{IUnäv \ÂIÂ F¶nh]cmXn ]cn-l-cn-¨-v
Hcm-gv¨bv¡ Iw
{]os]bvUvv aoä-dn-§ nw-Kn-sâbpw
_nÃnw-Knsâbpw hnizm-kyX
Znh-k-§ Ä¡ p-ÅnÂ
Xmsg-¸-d-bp¶ Imcy-§ Ä thmU-t^m¬ C´y enan-äUpw D]-t`m-àmhpw X½n ]c-kv]cw k½-Xn-¨n-«p-f-f-Xm-Ip-¶p.
t]mÌvs]bvUv D]-t`m-àm-¡ Ä¡ pÅ \n_-Ô-\-IÄ
i. \nÀÆN-\§ Ä
thmbvkv tImfp-I-fpsS "thmbvkv kÀÆo-kkv' kwt{]-j-W-¯n\p ]pdsa thmU-t^m¬ C´y enan-äUv (VIL)
\ÂIp¶ tkh-\-§ Ä¡ mWv A[n-I-tk-h-\-§ Ä F¶p ]d-bp-¶-Xv.
ii. "A[n-Im-cn-IÄ' F¶m sSen-I-½yq-Wn-t¡ -j³kv Un¸mÀ«p-saâ v (DoT), sSentImw sdKp-te-ädn AtXm-dnän Hm^v
C´y (TRAI) hmÀ¯m hn\m-abtI{µw (MOCIT) ̀ mcX kÀ¡ mÀ (GOI) Dw kÀ¡ mÀ A[n-Im-c-apÅ GsXmcp Hm^o-
k-dp-am-Wv.
iii. "tImÀ¸-tdäv ¹m³' F¶m I¼\n D]t`m-àm-¡ Ä¡ p-thn VIL cq]-I-ev]\ sNbvXn-cn-¡ p¶ \nc-¡ p-I-fpsS
]«n-I-bm-Wv.
iv. "NmÀÖp-IÄ' F¶m ̂ okp-IÄ, NmÀÖp-IÄ, \nc-¡ p-IÄ, A\p-_Ô Nne-hp-IÄ F¶n-hbpw IqSmsX
i_vZtk-h-\-§ Ä A[n-I-tk-h-\-§ Ä (s]m-Xp-hm-bn) tkh-\-§ Ä)¡ v (VIL) \nÝbn-¨n-cn-¡ p-¶Xpw D]-t`m-
àmhv AS-t¡ --Xp-amb \nc-¡ p-I-fp-am-Wv. H¸w Xs¶ hbÀseÊv ¹m\nwKv I½o-j³ (WPC) Kh-s×âpw \nÝ-
bn-¨n-cn-¡ p¶ \nIp-Xn-Ifpw tNcp-¶-Xm-Wv.
v. D]t- `mà- mhv F¶m IÌa- À AIznk- nj- ³ t^mdw, aäv ]cnt- im[- \ ]{XnI- I- Ä aptJ\- bpw VIL epambn Bhi- y-
amb Icmd- n {]thi- n-̈ h- c- pw, (VIL) \ÂIp¶ tkh\- §- Ä kzoIc- n-̈ h- c- pa- mb hyànI- fpw Øm]\- §- f- pa- mW- v.
vi. DoT F¶m Un¸mÀ«p-saâ v Hm^v sSen-I-½yq-Wn-t¡ -j³kv, hmÀ¯m-hn-\n-ab a{´m-e-bw, ̀ mcX kÀ¡ mÀ
F¶n-h-bm-Wv.
vii. FIyp-]vsaâ v F¶m GSM skÃp-emÀ t^mWpw s\äv hÀ¡ p-ambn _Ô-s¸«v tkh-\-§ Ä D]-tbm-Kn-¡ p-¶-Xn-
\m-h-iy-amb A\p-_Ô D]-I-c-W-§ Ä F¶nh tNÀ¶-Xm-Wv.
viii. Kh¬saâ v F¶m Kh-s×â v Hm^v C´y, tÌäv Kh¬saâ v Hm^v apwss_, _Ô-s¸« aäv Xt±i kzbw
-`-cW Øm]-\-§ Ä F¶n-h-bm-Wv.
ix. 'GSM' F¶m t¥m_ knÌw t^mÀ samss_ I½yq-Wn-t¡ -j³kv F¶m-Ip-¶p.
x. "s\äv hÀ¡ v' F¶m (VIL) \v D]-t`m-àm-¡ Ä¡ v tkh\w \ÂIp-¶-Xn-\m-h-iy-amb D]-I-c-W-§ -f-S-§ nb
hmÀ¯m hn\n-ab irwJ-e-bm-Wv.
xi. "tkh-\-§ Ä' F¶m VIL AXnsâ hmÀ¯m-hn-\n-ab irwJe (s\äv hÀ¡ v) hgn \ÂIp¶ skÃp-emÀ
samss_Â I½yq-Wn-t¡ -j³ tkh-\-§ fpw A[n-I-tk-h-\-§ -fp-am-Wv.
xii. "knw ImÀUv' F¶m k_vkvss{I-_À sFUân-^n-t¡ -j³ samUyqÄ ImÀUv F¶m-Ip-¶p.
2. tkh\ D]m-[n-IÄCu Icm-dn ]d-ª n-cn-¡ p¶ \n_-Ô-\-IÄ¡ v hnt[-b-ambn D]-t`m-àm-¡ Ä¡ v tkh-\-§ Ä e`y-am-¡ p-hm³
VIL k½-Xn-¡ p¶ A[nI IW-£ -\p-IÄ e`n-¡ p-¶-Xn\v D]-t`m-àmhv ]pXnb CAF ]qcn-¸n¨pw \ÂIp-Ibpw Bh-
iy-amb ]cn-tim[ hnh-c-§ fpw tcJ-Ifpw e`y-am-¡ p-Ibpw thWw. (h-n, hyàn-I-fpsS kz´w, hyàn ]W-a-S-
¡ p-¶Xv (IOIP)
3. VIL sâ km[y-X-IÄi. DoT \evInbn-cn-¡ p¶ sSen-I-½yq-Wn-t¡ -j³ Hm¸-td-j³kv ssek³knsâ \n_-Ô-\-IÄ¡ v hnt[-b-am-bn-cn-
¡ pw. VIL sSe-t^m¬ tkh-\-§ Ä \ÂIp-I.
ii. D]t`m-àm-¡ Ä¡ v FÃm ka-bhpw tkh\w e`y-am-¡ p-¶-Xn-\pÅ Bh-iy-am-bn-«pÅ FÃm-hn[ {]hÀ¯-\-
§ fpw {ia-§ fpw VIL \S¯p-¶-Xm-bn-cn-¡ pw.
iii. SIM ImÀUv BÎn-thäv BIp-¶-Xv \-evIn-bn-cn-¡ p¶ FÃm-hn[ tcJ-I-fp-sSbpw sSen-t^m¬ aptJ-\-bp-apÅ ]cn-
tim-[-\bv¡ v tij-am-bn-cn-¡ p-sa-¶p-ÅXv D]-t`m-àm-¡ Ä s]mXp-hmbn AwKo-I-cn-t¡ -XmWv.
iv. tkh-\-§ -fpsS e`y-Xsbbpw KpW-ta-·-sbbpw VIL sâ \nb-{´-W-¯n\p ]pd-¯pÅ Nne Imc-W-§ Ä _m[n-t¨-
¡ mw. ̀qan-im-kv{X-]-c-amb Imc-W-§ Ä, Imem-h-Øm-]-c-amb Imc-W-§ Ä VIL sâ s\äv hÀ¡ p-ambn _Ô-s¸-«n-
«pÅ aäv s\äv hÀ¡ p-I-fnse XI-cmdv aäv tdUntbm ktµ-i-§ Ä apJm-´n-c-ap-Å-X-SÊw apX-em-b-h-bm-Wn-h.
v. \nehn-epÅ \nb-am-\p-kr-X-amb amÀ¤-\nÀt±-i-§ -fp-sSbpw t]mfn-kn-I-fp-sSbpw \nb-{´-W-§ -fp-sSbpw ̀ mK-
ambn ap³IqÀ Adn-bn¸v \evIn tkh\w ]qÀ®-amtbm ̀ mKn-I-amtbm \nÀ¯mhp-¶-Xm-Wv. VILsâ \nb-{´-W-
¯n\v ]pd-¯pÅ Imc-W-§ ÄsImv s\ävhÀ¡ v ]qÀ®-amtbm ̀mKn-I-amtbm XI-cm-dn-em-Ip-¶p-sh-¦nepw GsX-
¦nepw ̀ mKw ]cn-tim-[n-t¡ -nbpw amäw hcp-¯nbpw dn¸-bÀ sNt¿-n-h-cn-I-bm-sW-¦nepw tkh-\-¯nÂ
XSÊw t\cn-t«-¡ mw. ta¸-dª Imc-W-§ Ä sImv tkh\w \ÂIm¯ Ime-b-f-hnepw _Ô-s¸« NmÀÖp-
IÄ \ÂIp-hm³ D]-t`m-àm-¡ Ä _m[y-Ø-cmWv (VIL) sâ Xocp-am-\-§ Ä¡ -\p-kr-X-ambn CXv Hgn-hm-¡ -s¸-Sm-
hp-¶-Xp-am-Wv.
vi. FÃmhn[ UnkvIuv {]tam-j-\p-Ifpw kuP\y Fkv.-Fw.-F-kv, anäp-IÄ, Unkv¡ uv tdän-epÅ NmÀÖp-
IÄ, _nÃnwKv thmfy-¯n-t·-epÅ Unkv¡ u-p-IÄ apX-em-b-h) tImÀ¸-tdäv ¹m\p-IÄ, CUG, VMC, VL, BB aäv
Umäm tkh-\-§ Ä F¶n-h-bv¡ pÅ At]-£ -IÄ e`n¨v 72 aWn-¡ q-dp-IÄ¡ p-Ån BÎn-thäv BIp-¶-Xm-Wv.
vii. skÃp-emÀ \¼-dp-IÄ A\p-h-Zn-¡ -s¸-Sp-¶Xv (VIL)sâ am\-Z-WvU-§ Ä A\p-kr-X-am-bn-«m-bn-cn-¡ pw.
viii. GsX-¦nepw Imc-W-h-im SIM ImÀUv \ã-¸-Sp-Itbm tamãn-¡ -s¸-Sp-Itbm sNbvXmÂ, km[y-am-hp-¶-{Xbpw
thK-¯n (VIL) ]pXnb SIM ImÀUv \ÂIp-¶-Xm-Wv. Cu tkh-\-¯n\v Bh-iy-amb XpI CuSm-¡ p-¶-Xm-Wv.
ix. GsX-¦nepw
x. GsX-¦nepw
xi. VIL \v _nÃnwKv ssk¡ nÄ Bh-iym-\p-k-cWw amäw hcp-¯p-\-\-Xn-\pÅ Ah-Imiw Dm-bn-cn-¡ p-¶-Xm-Wv.
xii. VIL \v D]-t`m-àm-¡ -fpsS hnizm-ky-Xbpw km¼-¯nI ØnXnbpw At\z-jn-¨-dn-bp-¶Xn-\pÅ Ah-Imiw Dm-bn-cn-¡ p-¶-Xm-Wv. AXn-\mbn hyàn-I-sftbm GP³kn-I-sftbm GÀ¸mSv sN¿p-¶-Xn-\pÅ Ah-Im-ihpw Dm-bn-cn-¡ p-¶-Xm-Wv.
xiii. VIL GsX¦nepw D]-t`m-àm-hn\v _n Cfhp sN¿Â Hgn-hm-¡ ns¡ mSp-¡  A[n-I-k-abw A\p-h-Zn-¡  F¶nh GsX-¦nepw kml-N-cy-¯n sNbvXn-«p-s-¦n AXn\v Cu Icm-dp-ambn bmsXmcp _Ôhpw Dm-bn-cn-¡ p-¶-X-Ã.
xiv. \nb-am-\p-krXw Bh-iy-sa-¦n D]-t`m-àm-¡ -fpsS hnh-c-§ Ä A[n-Im-cn-IÄ¡ v \ÂIp-¶-Xn-\pÅ Ah-Imiw VIL \v Dm-bn-cn-¡ p-¶-Xm-Wv.
xv. VIL D]-t`m-àm-¡ -fpsS hnh-c-§ Ä aq¶m-a-sXmcp ]mÀ«n¡ v \ÂIp-¶-X-Ã. ]s£ , D]-t`m-àr-tk-h\¯n\p ̀c-W-]-c-amb Bh-iy-§ Ät¡ m _nÃnw-Kv, If-£ ³ F¶o Bh-iy-§ Ät¡ m Bbn \ÂIp-¶-Xn-\pÅ Ah-Imiw Dm-bn-cn-¡ p-¶-Xm-Wv.
xvi. D]t`m-àmhv F{Kn-saânsâ ̀ mK-ambn \ÂIn-bn-cn-¡ p¶ taÂhn-em-k-¯n-te¡ v FÃm _nÃp-Ifpw t\m«o-kp-Ifpw Ab-¡ p-¶-Xm-Wv. D]-t`m-àmhv FgpXn \ÂIn-bm Bh-iym-\p-k-cWw taÂhn-emkw amän \ÂIm-hp-¶-Xm-Wv.
xvii. D]-t`m-àm-¡ Ä IÌ-aÀ kÀÆokv skâ-dn-te¡ v hnfn-¡ p¶ tImfp-IÄ D]-t`màr tkh-\-¯nsâ KpW-ta· hne-bn-cp-¯p-¶-Xn-\mbn am{Xw ]cn-tim-[n-¡ -s¸-Sp-¶-Xm-Wv.
4. D]-t`m-àm-hn-\pÅ km[y-X-IÄ
Xmsg-¸-d-bp¶ Imcy-§ -fpsS ASn-Øm-\-¯n tkh-\-§ Ä \ÂIp-¶-Xn\v ]Ww AS-¨p-sIm-Åm-sa¶v D]-t`m-àmhv k½-Xn-¡ p-¶p.
a. VIL _nÃnwKv tÌävsaâ v \ÂIn-¡ -gn-ª m D]-t`m-àmhv ]Ww AS-¡ p-¶-Xn\v _m[y-Ø-\mWv
b. _nÃnwKv tÌävsaân ]d-ª n-cn-¡ p¶ Ah-km\ Xob-Xn¡ p ap¼mbn ]W-a-S-t¡ --Xm-Wv. AÃm¯ ]£ w _n XpI¡ v 18% hmÀjnI ]en-itbm AsÃ-¦n t]äv ̂ otkm CuSm-¡ p-¶-Xn\v VIL \v Ah-Im-i-ap-m-bn-cn-¡ p-¶X- mW- v. _nÃS- ¡- p¶- X- n\- pÅ Ahk- m\- Z- nh- k- -̄ n\- Iw ]Wa- S- -̈ ns- æ- n \nba- m\- pk- rX- a- pÅ amÀ¤\- nÀt±i- §- fpw \S]- S- n{- Ia- §- f- pa- \- pk- c- n v̈ tkh\w \ndp¯n hbv¡ p¶- X- n\- pÅ AhI- mi- hpw VIL \v Dmb- nc- n¡- p¶- X- mW- v.
c. D]-t`m-àmhv ]W-a-S-¡ m¯ ]£ w IW-£ ³ FSp-¡ p-t¼mÄ D]-t`m-àmhv \ÂIp¶ ap³IqÀ Unt¸m-knäv XpI-bn \n¶pw _n XpI X«n-¡ n-gn-¡ p-¶Xn\pÅ Ah-Im-ihpw VIL \v Dm-bn-cn-¡ p-¶-Xm-Wv.
d. D]-t`m-àm-hn\v _n XpI ]W-am-tbm, s{IUnäv ImÀUv, A¡ uv sN¡ v NEFT/RTGS {Sm³kv^À AsÃ-¦n s\äv _m¦nwKv {Sm³kv^À aptJ-\tbm AS¡ m-hp-¶-Xm-Wv. AÃm-¯-]£ w apwss_-bn amdm-hp¶ GXp _m¦n-sâbpw GsX-¦nepw s\tKmjy-_nÄ C³kv{Sp-saâ v aptJ-\bpw ]W-a-S-¡ m-hp-¶-Xm-Wv.
e. D]-t`m-àmhv VIL \v \ÂIp¶ tkh-\-§ Ä¡ pw A[nI tkh-\-§ Ä¡ pw ]Ww \ÂIm³ _m[y-Ø-\m-Wv. H¸w VIL ka-bm-k-abw Adn-bn-¡ p¶ \nb-am-\p-kr-X-amb NmÀÖp-Ifpw \nIp-Xn-Ifpw IqSn \ÂtI--Xm-Wv.
f. GsX¦- nepw ImcW- h- i- m _nÃpI- s- ftbm \nc¡- pI- s- ftbm kw_Ô- n̈ vXÀ¡ §- Ä Dmh- pI- b- ms- W¦- ntem A¶s¯ XÀ¡ §- Ä ]cnl- c- n¡- p¶- X- n\v Xmakw t\cnS- pI- b- ms- W¦- - nepw D]t- `mà- mhv ]Wa- S- ¡- m³ _m[yØ- \- mW- v.
g. VIL _nÃp-IÄ ka-b¯v Xs¶ \ÂIp-¶-Xn-\pÅ FÃm Imcy-§ fpw sN¿m-hp-¶-Xm-Wv. F¶m GsX-¦nepw Imc-W-h-im D]-t`m-àm-hn\v _nÃv ka-b¯v e`n-¨n-sÃ-¦n IqSn D]-tbm-Kn¨ tkh-\-¯n ]Ww \ÂIm³ D]-t`m-àmhv _m[y-Ø-\m-Wv. C{]-Imcw _n e`n-¡ m¯ kml-N-cy-¯n Hcp _n ]IÀ¸v AsÃ-¦n C.-sa-bn _n e`n-¡ p-¶-Xn-\mbn R§ sf Adn-bn-t¡ --Xm-Wv. _n e`n-¡ m¯]£ w AXns\¡ p-dn¨v At\z-jn-t¡ -Xv D]-t`m-àm-hnsâ D¯-c-hm-Zn-Xz-am-Wv.
h. D]-t`m-àmhv \ÂtI NmÀÖp-IÄ \nIp-Xn¡ v ]pd-sa-bm-Wv. _nÃnwKv tÌävsaân hyà-am-¡ p-¶-]£ w ka-bm-k-abw \ÂtI \nIp-Xn-Ifpw Uyq«n-Ifpw \ÂIp-hm³ D]-t`m-àmhv _m[y-Ø-\m-Wv.
i. IW£- ³ hntÑZ- n¡- s- ¸S- p¶- ]- £ w D]t- `mà- mh v \ÂInb- nc- n¡- p¶ ap³IqÀ XpIb- n \nt¶m skIyqc- nän XpIb- n \nt¶m VIL \v \ÂtI _n XpI X«n¡- ng- n v̈ _m¡ n Ds¦- n Ah 60 Znhk- -̄ n\- Iw XncnsI \ÂIp¶- X- mW- v.
ii. TRAIbpsS sSen-amÀ¡ -äÀ¡ pÅ cPn-kvt{S-j³ CÃmsX D]-t`m-àmhv samss_ \¼À sSen-amÀ¡ -änwKv Bh-iy-§ Ä¡ v D]-tbm-Kn-¡ p-¶-Xà F¶v CXv k½-Xn-¡ p-¶p. AÃm-¯-]£ w DoT tbm aäv A[n-ImcnItfm Bh-iy-s¸-Sp-¶-]£ w VIL \v IW-£ ³ hntÑ-Zn-¡ p-¶-Xnt\m kkvs]³Uv sN¿p-¶-Xnt\m Ah-Im-i-ap-m-bn-cn-¡ pw.
iii. SIM ImÀUv \ÂIn-¡ -gn-ª m 1170 Ub sNbvXv tImÄ skâ-dn-te¡ v hnfn¨v sSen-]-cn-tim-[\ ]qÀ¯n-bm-¡ p-Ibpw FSp-¯n-cn-¡ p¶ kÀÆokv ¹m³ BÎn-thäv sN¿p-¶-Xn-\p-th \S-]-Sn-{I-a-§ Ä ]qÀ¯n-bm-¡ p-Ibpw sNt¿-Xv D]-t`m-àm-hnsâ D¯-c-hm-Zn-¯-am-Wv.
iv. VIL Â _nÃp sN¿p¶ ]£ w Xmcn^v ¹m³ AS-¡ -apÅ NmÀÖp-IÄ ap³Iq-dmbn AS-¡ p-¶-Xn\v D]-t`m-àmhv _m[y-Ø-\m-Wv.
v. s\äv hÀ¡ n-s\tbm tkh-\-§ -sftbm km[n-¡ p¶ Xc-¯n aäp-Å-hsc \¼À D]-tbm-Kn-¡ p-hm³ A\p-h-Zn-¡ -cp-Xv. H¸w A\m-h-iy-am-btXm Akm-·mÀ¤n-I-am-btXm \nb-a-hn-cp-²-am-btXm Bb {]hÀ¯-\-§ Ä¡ p-ambpw VIL tkh-\-§ Ä D]-tbm-Kn-¡ -cpXv.
vi. s\ävhÀ¡ p-ambn tNÀ¶v D]-tbm-Kn-¡ p-hm³ km[n-¡ p¶ DoT A\p-h-Zn-¨n-«pÅ D]-I-c-W-§ Ä am{Xta D]-tbm-Kn-¡ p-hm³ km[n-¡ p-I-bp-Åq.
vii. Kh¬saâ v A[n-Im-cn-IÄ ]pd-s¸-Sp-hn-¨n-«p-ÅXpw VIL sâbp-amb \nb-a-§ Ä¡ \p-kr-X-ambn am{Xta D]-t`m-àm-¡ Ä¡ v tkh-\-§ Ä D]-tbm-Kn-¡ p-hm³ km[n-¡ p-I-bp-Åq.
viii. samss_ t^m¬ AsÃ-¦n knw ImÀUv \ã-s¸-Sp-Itbm tamãn-¡ -s¸-Sp-Itbm \in-¸n-¡ -s¸-Sp-Itbm sN¿p-I-bm-sW-¦n DS³ Xs¶ VIL s\ FgpXn Adn-bn-t¡ --Xm-Wv. VIL B knw ImÀUn-te-¡ pÅ tkh-\-§ Ä \nÀ¯n-h-bv¡ p-¶-Xp-hsc hcp¶ FÃm NmÀÖp-Ifpw AS-¡ p-hm³ D]-t`m-àmhv _m[y-Ø-\m-Wv.
ix. VIL Bh-iy-s¸-Sp¶ ]qÀ®-amb hnh-c-§ fpw tcJ-Ifpw ka-bm-k-abw \ÂIp-¶-Xn\v D]-t`m-àmhv _m[y-Ø-\mWv. D]-t`m-àmhv \ÂIn-bn-cn-¡ p¶ hnh-c-§ -fp-tSbpw tcJI-fp-tSbpw ]cn-tim-[-\bv¡ pw D]-t`m-àm-hnsâ hnizm-kyX \nÀ®-bn-¡ p-¶-Xn\pw tcJ-I-fpsS IrXyXm \nÀ®-b-¯n\pw hnt[-b-am-bn-«m-bn-cn¡ pw VIL sâ tkh-\-§ Ä \ÂI-s¸-Sp-I. A{]-Im-c-a-sÃ-¦n GXp ka-b¯pw ap³Iqdv Adn-bn¸v \ÂImsX Xs¶ VIL \v tkh-\-§ Ä \nÀ¯n-h-bv¡ p-¶-Xn\v Ah-Im-i-ap-m-bn-cn¡ pw D]-t`m-àm-hnsâ taÂhn-emkw amdp-I-bm-sW-¦n AXv VIL s\ FgpXn Adn-bn-¡ p-Ibpw ]pXnb taÂhn-emkw kw_-Ô-amb tcJ-IÄ \ÂIp-Ibpw sNt¿--Xm-Wv. tkh\w \ne-hn-epÅ Ime-b-f-hn A{]-Imcw taÂhn-emkw amä-s¸-Sp-Ibpw D]-t`m-àmhv B hnhcw VIL s\ Adn-bn-¡ p-Ibpw sN¿p-I-bm-sW-¦nÂ, ap³IqÀ Adn-bn¸v \ÂImsX tkh\w \nÀ¯n-h-bv¡ p-¶-Xn-\pÅ Ah-Imiw VIL \v Dm-bn-cn-¡ p-¶-Xm-Wv. A{]-Imcw tkh\w \nÀ¯n-h-bv¡ p-¶Xp apJm-´ncw D]-t`m-àm-hn\p hcp¶ _q²n-ap-«p-IÄ¡ pw \ã-§ Ä¡ pw VIL \v bmsXmcp _m[y-Xbpw Dm-bn-cn-¡ p-¶-X-Ã.
x) \nehnepÅ sdKpteädn \nÀt±i§ tfm \S]Sn {Ia§ tfm {]Imcw apgphp\mtbm X¡ met¯¡ v amänsh¡ mt\m sN¿mhp¶XmWv.
xi) Xm¡ menIambn amänh¡ p¶ Imebfhntem AXn\ptita XpI sImSp¡ m³ _m²yØ\mWv.
xii) _m[Iamb \nba§ fpw, N«§ fpw, \nb{´W§ Ä¡ pw hnt[bambn tkh\§ fpw D]IcW§ Ä hm§ epw Cd¡ paXn N«§ fpw \nb{´W§ Ä¡ pw hnt[bambn AwKoIcnt¡ XmWv.
xiii) CS]mSpImcpsS \nba]camb _m²yXbpw hyhØIfpw {]Imcw VIL \v icnbmb {]hÀ¯\¯n\v Bhiyamb XpI \nc{Zhyambn sI«nht¡ XmWv. IÌtaÀkv Cu _m²yXIÄ ]qÀ¯nIcn¡ m³ km[n¨næn VIL \v DmI¶ \jvSw, A[nI Nnehv apXembh Cu \nc{Zhy¯n \n¶v ]nSn¡ p¶XmWv.
xiv) _nÃn§ v taÂhnemk¯n amäw h¶m VIL \v tcJmaqew Adnbnt¡ XmWv. tcJmaqeamb _nÃn§ v tÌäpsatâm Asæn Adnbnt¸m 48 aWn¡ qdn\I¯v Ab¨Xmbn A\pam\n¡ p¶XmWv.
xv) tkh\¯nt\¡ pdn¨v Fs´¦nepw ]cmXnIÄ Ds¦n AXv VIL s\ DSs\ Adnbnt¡ XmWv.
xvi) IÌadpsS ]¡ Â \n¶pw XpI ]ncn¡ p¶Xn\v \nba \S¸nem¡ m\pÅ NnehpIfpw sImSpt¡ XmWv.
xvii) hcn¡ mÀ¡ v 's_ C³^Àtaj³ knÌw kzbw BIvänthäv sN¿mhp¶XmWv. hcn¡ mÀ A§ s\ sN¿p¶ ]£ w hcn¡ mÀ¡ v e`n¡ p¶ hnhc§ Ä VIL sâ ]qÀ® hnthN\¯n Bbncn¡ pw hcn¡ mÀ¡ v bmsXmcp FXnÀ¸pw DmIm³ ]mSnÃm¯XmIp¶p.
xviii) VILs\ ap³Iq«n Adnbn¡ mtXtbm ap³Iq«n tcJmaqew k½Xw hm§ mtXtbm Cu Icmdnse AhImi§ fpw, Xmev]cy§ fpw ssIamäw sN¿phm³ ]mSpÅXÃ.
xix) CXnse hyhØIÄ¡ pw \nb{´W§ Ä¡ pw ImemIme§ fn hcp¯p¶ amä§ Ä t`ZKXnIfpw A\pkcnt¡ XmWv.
xx) \n§ Ä¡ v knw ImÀtUm GsX¦nepw Xc¯nepÅ tkh\§ tfm ssIamäw sN¿pI/amänØm]n¡ Â/adn¨phn¡ pI/]m«̄ n\v sImSp¡ pI/hmSI¡ v sImSp¡ pI/aäp \S]SnIÄt¡ m AhImiw Dmbncn¡ p¶XÃ. \n§ fpsS D]IcW¯nepÅ knw ImÀUv asämcmÄ¡ v ssIamäw sN¿m³ ]mSnÃm¯Xm¡ p¶p.
xxi) knw ImÀUpw samss_ t^m¬ kÀhokv \¼dpw FÃm kab¯pw sâ ]qÀ® kz¯mbncn¡ pw t^m¬ tkh\w \nÀ¯nh¡ pItbm UoBIvänthäv sN¿pItbm Asæn Xm¡ menIambn tkh\w \nÀ¯n h¡ pItbm sNbXm hcn¡ mÀ¡ v Hcp kab¯pw GXpXmIW§ Ä sImpw AXn bmsXmcp BhImiw Dmbncn¡ p¶XÃv.
5 Imeh[n
I) Cu IcmÀ \nba]cambpw AKoIcn¨n«ps¶pw \S¸nem¡ nbn«ps¶pw cv t]À¡ pw _m[IamsW¶pw CXnse hyhØIÄ \nba]cambn \S¸nem¡ msa¶v cpt]cpw k½Xn¡ p¶p.
ii) Cu Icmdnse hyhkvXIfpw \nÀÆl¶hpw C³Uy³ dn¸»n¡ v \nba§ Ä hnt[bambn Bbncn¡ pw {]hÀ¯n¡ pI.
6 \nb{´n¡ p¶ \nba§ fpw \nbam[nImchpw.
i)I apss_bnse tImSXnIÄ¡ v am{Xta \nba]c]me\ A[nImcw Dmbncn¡ pIbpÅp.
ii) CXn GsX¦nepw Hcp hyhØ \njv^eamhpItbm Akm[phmbn {]Jym]n¡ pItbm sNbvXm aäp hyhØIÄ \nbahnt[bambncn¡ pw Cu Icmdnsâ GsX¦nepw hyhØIÄ amäpItbm, hymJym\n¡ pItbm A\p_Ôambn tNÀ¡ pItbm, sNbvXmepw D²njvSamb km¼¯nI e£ yw ssIhcnt¡ XmWv.
iii) Cu IcmÀ _Ôs¸«hÀ X½n k½Xn¨ apgph³ Imcy§ fpsS k½XamWv. CXv ]mÀ«nIÄ X½n CXn\v ap¼v Dm¡ nbn«pÅ FÃm k½X§ fpsSbpw IcmdpIfpsSbpw, hm¡ mepÅtXm FgpXs¸«tXm Aæn FÃm \nthZ\§ fpsStbm hnÚm]\§ fpsSbpw amänh¨p Dm¡ nbXmWv.
iv) CXnse hyhØIfpw \n_Ô\Ifpw C³Uy³ sSen{Km^v BIvSv 1885\n hnt[bambn«pÅXmWv. CXnsâ Iogn Dm¡ nbn«pÅ N«§ fpw \nb{´W§ fpw \nba]camb amä§ fpw Aæn X¡ met¯¡ pÅ ]p\À\nba§ fpw ImemIme§ Ä kÀ¡ mÀ ]pd¯nd¡ p¶ \nb{´W§ fpw.
7. aäp D¯chmZnXz¯nsâ _m²yX \nÀhlWw.
Cu Icmdn kqNn¸n¡ p¶tXm _m²yX \nÀhlW GsäSp¯n«pÅtXm AÃm¯ Hcp Imcy¯nepw VIL D¯chmZn Bbncn¡ p¶XÃ. CXn ]dª XÃm¯ Hcp Imcy¯nepw, kqNn¸n¨tXm {]XoImßIambtXm Aæn Hcp {]tXyI Dt±i¯n\v thnbpÅ hym]mc Dd¸ntem s]SpIbnsöv VIL CtXmsS D¯chmZnXz t_m²y\nÀhlW¯n \n¶pw Hgnbp¶p.
8. _m²yX\nÀhlW¯nsâ D¯chmZnXzw
I). hcn¡ mÀ¡ v Dmhp¶ IjvS\jvS§ Ä, F{X Bbmepw F§ s\ Bbmepw Cu IcmÀ {]Imcw {]Xy£ amtbm ]tcm£ amtbm tkh\¯nsâ D]tbmK¯ntem Aæn \nbahnt[baÃm¯ ]cn[nbntem AXv Hgn¨pÅ D¯chm[nXz¯n \n¶pw VIL\v D¯chmZnXzw Dmbncn¡ p¶XÃ.
ii). apIfn (a) bn ]dª ncn¡ p¶Xn s]mXphmbpw A\´c^eamb \jvS¯nt\m tISv]mSpIÄt¡ m Asæn hym]mc \jvS¯nt\m ]µam\¯nt\m hym]mcaqey¯nt\m {]Xo£ n¨ k¼mZy¯nt\m tIm«w X«nbm VIL D¯chmZn Bbncn¡ p¶XÃ.
iii). VIL AXnsâ kz´w hnthN\¯nÂ, A[nItkh\ambn hcn¡ mcsâ \¼dn IqSn SMS Asæn aäphgnIfn IqSntbm ]eXc¯nepÅ hnhc§ Ä Ab¡ mhp¶XmWv. hcn¡ mÀ¡ v B{Klansæn A§ s\bpÅ A[nItkh\§ Ä \nÀ¯p¶Xn\pthn VIL s\ Adnbn¡ pItbm Asæn sSentImw sImt½mÀjy I½yqWnt¡ j³kv IÌaÀ {]^d³kv dKptej³ 2010 {]Imcw kzcw t]cv cPnÌÀ sNt¿XmWv.
iv). Cu Icmdn Hcp Hgnhm¡  D¦n Asæn Fs´¦nepw ImcW§ Ä sImv {]m_eyanÃm¯XmsW¦n VIL \v Hcp _m²yXbpw CÃm¯ AhkvXbn VIL D¯chmZnbmsW¶v Xocpam\n¡ pIbpw sN¿pIbmsW¦n hcn¡ mÀ B Imebfhn sImSp¯ XpI¡ v Xpeyamb XpIhscbpw am{XapÅp.
VIL \v tkh\w ̀mKnIamtbm
v). hcn¡ mÀ CXnem k½Xn¡ p¶p, Cu IcmÀ eLn¨m DmIp¶ FÃm \jvS§ Ä¡ pw \nIpXn, Icw,
Np¦w apXembh¡ pÅn \n¶pw kz´w NnehnÂ, VIL s\ kwc£ n¨psImtÅXmWv.
vi). hcn¡ mÀ CXn\m k½Xn¡ p¶p, hcn¡ mcpsS skÃpemÀ \¼dn \n¶pw VIL CâdmIväohv thmbvkv sdkvt]m¬kv (IVR) knÌw/tjmÀ«v satkPv kÀÆokv SMS P\d ]m¡ äv tdUntbm knÌw hgn e`n¡ p¶ At]£ Ifpw Adnbn¸pIfpw km[phmbncn¡ p¶XmWv. IÌaÀ sk£ ³ Asæn Cu Icmdnsâ atäsX¦nepw hIp¸v {]Imcw e`n¡ p¶ Adnbn¸pÅXnepÅXn¶pw _m[Iambncn¡ p¶XÃ.
9. Ahkm\n¸n¡ Â
I). cv I£ nIÄ¡ pw 60 Znhks¯ Adnbn¸v tcJmaqew \ÂIn Cu IcmÀ Ahkm\n¸n¡ mhp¶XmWv.
ii). CXn Gs´¦nepw ]dbp¶ps¦nepw, VIL \v Cu Icmdpw tkh\§ fpw Ahkm\n¸n¡ m³.
a). kÀ¡ mtcm Aæn A[nImcnItfm Xm¡ menIambn\nÀ¯nh¡ pI, Ahkm\n¸n¡ pI, tZikm¡ cn¡ pI, ssek³kv GsäSp¡ pI, tkh\w X¡ menI GsäSp¡ pI atäsX¦nepw hn[¯nÂ
b). GsX¦nepw kab¯n hcn¡ mÀ ]cntim[\t¡ m Asæn I]Samb hnhc§ Ä VIL\v \ÂIpItbm.
c). hcnkJytbm aäp XpIItfm sImSp¡ mXncn¡ pI.
d). hcn¡ mÀ Cu Icmdnse GsX¦nepw hyhØIÄ eLn¡ pItbm eL\w hniZoIcn¨psImpÅ
VILsâ Adnbn¸v e`n¨v 7 Znhk¯n\Iw hcn¡ mÀ eL\w ]cnlcn¨nsænÂ.
iii). Xmsg ]dbp¶ Imcy§ Ä kw`hn¨m cv I£ nIfpsS D`bk½X {]Imcw Cu IcmÀ Ahkm\n¸n¡ mhp¶XmWv.
a). GsX¦nepw Hcp I£ nsb \nÀ²\³, ]m¸À, \nÀ¯em¡ Â, Ahkm\n¸n¡  {]Jym]n¡ Â
b). GsX¦nepw Hcp I£ nbpsS kz¯v dnkohtdm {SÌntbm GsäSp¯mÂ
c). GsX¦nepw I£ nIÄ¡ v Imcyamb A\´c^e§ Ä DmhpIbmsW¦n kÀ¡ mtcm A[nImcnItfm XpI IcmÀ t`ZKXn Bhiys¸SpIbmsW¦nÂ.
10. ]ehI
Cu IcmÀ {]Imcw VIL s\ Ab¡ p¶ FÃm t\m«okpIfpw cPnÌÀ t]mÌv Bbn VIL sâ cPotÌÀUv Hm^oknte¡ v, hcn¡ mcsâ t]cpw \¼dpw klnXw Abt¡ XmWv.
11. CIBLC (s{IUnäv C³^Àtaj³ _yqtdm(C³Uy) enanäUv \n_Ô\
i) CXn sImSp¯ncn¡ p¶ Xmsg ]dbp¶ \n_Ô\¡ v A\pkrXambn, s]mXp\nba¯n\v A\pkcn¨v,
hcn¡ mcpw VIL Dw X½nepÅ km¼¯nI CS]mSpIÄ clkyambn kq£ n¡ p¶XmWv.
ii) apIfn ]dª n«ps¦nepw, hcn¡ msc¡ pdn¨pÅ s{IUnän s^knenän Asæn aäp hnhc§ Ä GsX¦nepw \nba]camb/\nb{´W A[nImcnIÄt¡ m, sdKpteäÀUv, kwLS\IÄ, Øm]\§ Ä,
s{IUnäv tdän§ v _yqtdm/GP³kn F¶nhÀ¡ v VIL sâ hnthN\ A[nImcw D]tbmKn¨v Bhiyamb hnhc§ Ä \ÂIp¶XmWv.
iii) AXpIqSmsX, hcn¡ msc Adnbn¡ msX GsX¦nepw \nbam[njvSnXamb GsX¦nepw A[nImcnIfpsS
Bhiy§ tfm At]£ Itfm A\pkcn¨v sImSp¡ m³ VIL s\ A[nImcs¸Sp¯p¶p.
12. k½X{]XnÚtImÄskâÀ BIvkÊv, tSmÄ{^o & s]mXphnhc \¼dpIÄ
i) GsX¦nepw ]cmXnItfm R§ fpsS tSmÄ {^o \¼À 198 IVR \n§ fpsS thmUmt^m¬ \¼dn \n¶pw
hnfn¡ mhp¶XmWv. Cu IVR 24 x 7 e`yamWv.
ii) R§ fpsS tkh\§ Ä, Dev]¶§ Ä ]pXnb \nc¡ pIÄ, ]pXnb ¹m\pIÄ, Hm^dpIÄ, BIvSnthj³,
Uo BIvSnthj³ Asæn atäsX¦nepw hnhc§ Ä At\zjW§ Ä \n§ fpsS III IVR (tSmÄ{^o) thmUmt^mWn \nt¶m Asæn thmUmt^mWns\ +91 (kÀ¡ nÄ 10 UnPnäv \¼À) atäsX¦nepw t^mWn \n¶pw hnfn¡ mhp¶XmWv.
iii) \n§ Ä GsX¦nepw IÌaÀ sIbÀ FIvknIyq«ohns\ (ImÄ skâÀ) hnfn¡ pIbmsW¦n \nehnepÅ N«{]Imcw NmÀPv sN¿p¶XmWv.
• Xmsg]dbp¶ ]«nI DOT No 842-725/2005-VAS(pt) dated, October, 2009 • {]ImcamWv. Cu ]«nI k¼qÀ®ambncn¡ Wsa¶nà DOT bn \n¶pw e`n¡ p¶ \nÀt±i§ Ä A\pkcn¨v amä§ Ä hcp¯n
s¡ mncn¡ p¶XmWv. • Gähpw ]pXnb apgph\mb ]«nI¡ v thn www.vodafone.in kµÀin¡ pI.
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Xncn¨dnbp¶Xn\p thn sImSp¡ mhp¶ km[phmb tcJIÄ (FÃm Xncn¨dnben t^mt«m Dmbncn¡ Ww)
]mÊvthÀUv Bbp[ ssek³kv Ce£ ³ Xncn¨dnb ImÀUv t^mt«m DÅ tdj³ ImÀUv, t^mt«m ]Xn¨
Bbv¡ v am{Xw CGHS/ECHS ImÀUv MP/MLA/Group A KkäUv Hm^okÀ AhcpsS seäÀ slÍn sImSp¯
t^mt«m ]Xn¨ taÂhnemk kÀ«n^nt¡ äv t^mt«m Xncn¨dnb kÀ«n^n¡ äv, hntÃPv ]© mb¯v AsænÂ
X¯pÃy A[nImcnItfm sImSp¡ p¶Xv {KmaoW taJeIÄ¡ v. C³Iw SmIvkv ]m³ t^mt«m s{IUnäv ImÀUv `mcX kÀ¡ mÀ, X]m hIp¸nsâ taÂhnemk ImÀUv, t^mt«m DÅXv t]mtÌm^okv/GsX¦nepw sjUyqÂUv _m¦nsâ t^mt«m Gähpw ]pXnb ]mÊv _p¡ v DÅ t^mt«m Xncn¨dnb ImÀUv tI{µkÀ¡ mÀ / s]mXptaJem Øm]\§ Ä, kwØm\ kÀ¡ mÀ / s]mXp taJe Øm]\§ Ä am{Xw AÊmw Asæn aäp kwØm\§ Ä
hnXcWw sN¿p¶ PmXn Asæn Ønchmk kÀ«n^n¡ äv t^mt«m ]Xn¨ kzmX{´kactk\m\n ImÀUv t^mt«m ]Xn¨ InÊm³ ]mÊv _p¡ v kÀ¡ mÀ AwKoIcn¨ hnZym`ymkØm]\§ Ä hnXcWw sNbvX t^mt«m Xncn¨dnb ImÀUv (hnZymÀ°nIÄ¡ v am{Xw) ̀ mcX bpàn¡ v sFUânän AtXmdnänbpsS B[mÀ bqWn¡ v sFUân^nt¡ j³ \¼À.
taÂhnemk¯n\v Xncn¨dnbÂ
]mÊvt]mÀ«v Bbp[ ssek³kv Ce£ ³ Xncn¨dnb ImÀUv . taÂhnemkw DÅ tdj³ ImÀUv .
CGHS/ECHS ImÀUv MP/MLA/ {Kq¸v A KkäUv Hm^okÀ AhcpsS seäÀ slÍn sImSp¡ p¶ t^mt«m ]Xn¨
taÂhnemk kÀ«n^n¡ äv kÀ¡ mÀ AwKoIcn¨ hnZym`ymk Øm]\§ Ä hnXcWw sNbvX t^mt«m Xncn¨dnb ImÀUv (hnZymÀ°nIÄ¡ v am{Xw). t^mt«m Xncn¨dnb ImÀUv, hntÃPv ]© mb¯v Xe¸t¯m X¯pÃy A[nImcnItfm sImSp¡ p¶Xv ({KmaoW taJeIÄ¡ v) shÅ¡ c_n (aq¶v amk¯n IqSpX ]g¡ anÃm¯Xv) sSent^m¬ _n ̂ nIvkUv sse³ (aq¶v amk¯n IqSpX ]g¡ anÃm¯Xv) hnZypÝàn _n (aq¶v amk¯n IqSpX ]g¡ w CÃm¯Xv)
C³IwSmIvkv AÊkvsaâ v HmÀUÀ hml\ cPnkvt{Sj³ kÀ«n^nt¡ äv cPnkväÀ sNbvX hnev]\/hmSI
IcmdpIÄ . ̀ mcX kÀ¡ mÀ, X]m hIp¸nsâ taÂhnemk ImÀUv, t^mt«m ]Xn¨Xv t]mÌv Hm^okv /
GsX¦nepw sjUyqÄUv _m¦nsâ Gähpw ]pXnb ]mÊv _p¡ v taÂhnemkw DÅ kzmX{´ kactk\m\n
ImÀUv taÂhnemkw DÅ InÊm³ ]mkv _p¡ v s{IUnäv ImÀUv tÌävsaâ v (aq¶p amk¯n IqSpXÂ
]g¡ anÃm¯Xv) C³Iw SmIvkv AÊkvsaâ v HmÀUÀ hml\ cPnkvt{Sj³ kÀ«n^nt¡ äv cPnÌÀ sNbvX hnev]/hmSI IcmdpIÄ ̀mcX kÀ¡ mÀ, X]m hIp¸nsâ taÂhnemk ImÀUv, t^mt«m ]Xn¨Xv t]mÌv Hm^okv /
GsX¦nepw sjUyqÄUv _m¦nsâ Gähpw ]pXnb ]mÊv _p¡ v taÂhnemkw DÅ kzmX{´kac tk\m\n
ImÀUv taÂhnemkw DÅ InÊm³ ]mkv_p¡ v s{IUnävImÀUv tÌävsaâ v (aq¶p amk¯n IqSpX ]g¡ anÃm¯Xv) AÊw Aæn aäp kwØm\§ Ä hnXcWw sN¿p¶ t^mt«m ]Xn¨Xpw taÂhnemkw DÅXpamb PmXn Asæn Ønchmk kÀ«n^n¡ äv ̀mcX bqWnIv sFUânän At[mdnänbpsS B[mÀ bqWnIv sFUân^nt¡ j³ \¼À.
thmU-t^m¬ C´y enan-äUpw D]-t`m-àmhpw X½n Xmsg-¸-d-bp¶ Imcy-§ Ä ]c-kv]cw k½-Xn-¨n-«p-f-f-Xm-Ip-¶p.
1.a. aäp-Å-Xn-t\m-sSm¸w NmÀÖp-IÄ, ̂ o, NmÀÖp-IÄ AsÃ-¦n NmÀÖv sNt¿ tdäp-IÄ, hn.-sF.-FÂ.
Xcp¶ tkh-\-¯n\pw A[nI tkh-\-¯n\pw GsXms¡ Øe¯v At¶m Ahn-sS-sbms¡
b. knw ImÀUv F¶m k_vkvss{I-_À sFUân-^n-t¡ -j³ tamUyqÄ ImÀUv, Hcp skÃp-emÀ t^m¬ \¼À
t^mWn D]-tbm-Kn-¡ p-¶-Xn\v s\äv hÀ¡ n Ibdn tkh\w D]-tbm-Kn-¡ p-¶-Xn-\v.
c. tkh\w AsÃ-¦n tkh-\-§ Ä F¶m skÃp-emÀ samss_ tkh\w hmeyp BUUv tkh\w DÄs¸sS
2. Cu Icm-dn ]d-ª n-cn-¡ p¶ {]Im-chpw Imem-Im-e-§ -fmbn At]£ t^md-¯n tcJ-s¸-Sp-¯n-bn-
«pÅXpamb \n_-Ô-\-IÄ¡ pw hyh-Ø-IÄ¡ pw hnt[-b-ambn \n§ Ä¡ v thmUm-t^m¬ {]os]bvUv
doNmÀÖv (hn.-]n.-BÀ) ]tbm-Kn-¡ m-hp-¶-Xm-Wv. hn.-F.-FÂ.¡ v doNmÀÖv / kn½nsâ Imem-h[n \o«Â apX-em-
bh B hnth-N\ A[n-Imcw D]-tbm-Kn¨v Xnc-kv¡ -cn-¡ m-hp-¶-Xm-Wv. hn. ]n. BÀ. hn.-sF.-FÂ-þsâ \nÝ-bn-
¡ p¶ {]Imcw ]e KpWn-X-¯nepw e`n-¡ p-¶-Xm-Wv. (CXv \nI-Xp, t{]mk-ÊnwKv AIvkkv ̂ okv, kwkm-c-k-
abw DÄs¸sS BWv)
3. \n§ Ä sImSp-¯tXm sImSp-¡ m-¯tXm Bb NmÀÖnsâ hnh-c-§ Ä Cu Icm-dnsâ Imem-h[n apX-em-bh
thmU-t^m¬ kn½nsâ ]m¡ nÂ, Hmtcm hn. ]n. BÀ.  tcJ-s¸-Sp-¯n-bn-«p-v. AsÃ-¦n Imem-Im-e-§ -fnÂ
hn. sF.-FÂ {]kn² s¸Sp-¯p-¶Xv bmsXm-cp-Im-c-W-h-imepw NmÀÖp-IÄ \nIp-Xn-Ifpw DÄs¸sS Xncn¨p
\ÂIp-¶-X-Ã.
4. \nIp-Xn-I-fn Dm-hp¶ Iq«-ep-IÄ / A[n-I-\n-IpXn / ]pXnb \nIpXn AsÃ-¦n GsX-¦nepw \nIp-Xn, Icw,
Np¦w, AsÃ-¦n GsX-¦nepw \nb-a-]-c-amb NmÀÖp-IÄ (C-t¸mÄ DÅ-tXm, ̀ mhn-bn-te-tbm)\n§ -fpsS hI-
bn Bbn-cn-¡ pw. AXv Ft¸mgpw \nc-¡ p-I-fpsS Hcp ̀mKw Bbn-cn-¡ pw.
5. kwkmc kab NmÀÖp-IÄ _m[-I-amb \nc-¡ p-I-fpsS D]-tbm-K-k-a-b-¯p-Å-Xm-bn-cn-¡ pw. \nb-a-]-c-amb
\nÀt±-k-§ Ä¡ -\p-kr-X-ambn \nc-¡ p-IÄ amäp-¶-Xn\pw Imem-h[n AsÃ-¦n atä-sX-¦nepw \n_-Ô-\-IÄ amäp-
¶-Xn\v hn.-sF.-F-Â. \p ]qÀ® Ah-Imiw Dm-bn-cn-¡ pw.
6. BZy-ambn hnfn-¡ p¶ Znhkw apX tkh\w km[p-hm-¡ m-hp-¶-Xm-Wv. doNmÀÖnsâ Imcy-¯n NmÀÖp
sN¿p¶ XobXn apXÂ Imem-h[n IW-¡ m-¡ p-¶-Xm-Wv.
_n. tkh\w Imem-h-[n-¡ p-ap¼v doNmÀÖv sN¿p-I.
AsÃ-¦n _m¡ n-bpÅ XpI kuP\y Imem-h-[n¡ p ap¼v e`n-¡ -W-sa-¦n {]tXyIw ]dª n-«pÅ thmUm-t^m¬
{]os]bvUv knw ]m¡ v (Im-em-h-[n-¡ p-ti-jw) Fs´-¦nepw _m¡ n XpI Ds¦n-Â AXv ASp¯ Imem-h-[n-bn-
te¡ v hI h¨p sImSp-¡ p-¶-Xm-Wv. B \¼À D]-tbm-K-ap-Å-Xm-bn-¯o-cpw. Imem-h[n Xocp-¶-Xn-\p-apt¼m AsÃ-
¦n kuP\y Imem-h-[n¡ p ap¼v doNmÀÖv sNbvXn-sÃ-¦n _m¡ n XpI \ã-s¸-«p-t]m-Ip-¶-Xm-Wv.
kn. IqSmsX kuP\y Imem-h-[n-¡ p-ap¼v doNmÀÖv sNbvXn-sÃ-¦n thmU-t^m¬ knw ]m¡ n (Im-em-h-[n-¡ p-
ti-jw) ]d-ª n-cn-¡ p¶ {]Im-cw, hn. ]n. BÀ, F¶nh d±m-¡ p-¶Xpw samss_ kÀÆokv \¼À asämcp hcn-
¡ m-c\v hn. sF. Â sâ hnth-N-\m-[n-Imcw D]-tbm-Kn¨v sImSp-¡ p-¶-Xm-Wv.
7. hn.-sF.-FÂ. sâ Câ-dm-Îohv thmbvkv sdkvt]m¬kv (sF.-hn.-BÀ) k{¼-Zmbw D]-tbm-Kn¨v \n§ -fpsS _m¡ n
XpI Adn-bp-hm³ km[n-¡ p-¶-Xm-Wv. \n§ Ä k½-Xn-¡ p-¶Xv Fs´-¶m hn.-sF.-FÂ.sâ Câ-dm-Îohv thmbv
sdkvt]m¬kv (sF.-hn.-BÀ.) {]Imcw Fs´-¦nepw Bh-iy-§ Ä / ktµ-iw, tjmÀ«v satkPv kÀÆokv Fkv.-
Fw.-F-kv) AsÃ-¦n P\-d t]m¡ äv tdUntbm knÌw (Pn.-]n.-BÀ-F-kv) F¶n-h-bn IqSn sN¿p-I-bm-sW-
¦n AXv \nb-a-]-c-amb Hcp At]-£ tbm / ktµ-i-ambn Xocp-am-\n-¡ p-¶-Xm-Wv.
8. hn.-sF.-F-kv.sâ FÃm hmeyq BUUv tkh-\-§ fpw \n§ Ä¡ p e`n-¡ -W-sa-¶n-Ã. \nb-a-]-cn-[n¡ v AI¯p
\n¶v NmÀÖp-IÄ amäp-¶-Xnt\m Iq«p-¶-Xnt\m ]pXn-bXv Dm-Ip-¶-Xnt\m AsÃ-¦n Gs´-¦nepw AsÃ-¦nÂ
FÃm hmeyq BUUv tkh-\-§ Ä / NmÀÖv amäp-¶-Xnt\m ]qÀ® A[n-Imcw Dm-bn-cn-¡ p-¶-Xm-Wv.
9. hcn-¡ mÀ BÎn-thäv sNbvXn-«pÅ FÃm tkh-\-§ Ä¡ pw hmeyq BUUv tkh-\-§ Ä¡ v _m[-I-amb Imem-Im-
e-§ -fn hn.sF.-F {]kn-²o-I-cn-¡ p¶ NmÀÖp-Itfm \nIp-Xn-Itfm hn.-sF.-FÂ.\p sImSp-t¡ --Xm-Wv.
10. hn.-sF.-FÂ. A[n-Im-c-s¸-Sp-¯nb {]Xn-\n-[n¡ v hcn-¡ mÀ hn.-sF.-FÂ sImSp-¯n-cn-¡ p¶ tcJ-IÄ Xncp-¯p-hm-
t\m, ]cn-tim-[n-¡ p-hmt\m Ah-Imiw Dm-bn-cn-¡ p-¶-Xm-Wv. hcn-¡ mÀ sImSp-¯n-cn-¡ p¶ tcI-IÄ ]cn-tim-[n-
¨-Xn-\p-tijw am{Xta knwImÀUv BIvSn-th-j³ Bhp-I-bpÅq F¶v hcn-¡ mÀ {]Xo-Im-ß-I-ambn k½-Xn-¨n-cn-
¡ p¶p sSen-]-cn-tim-[-\-IÄ DÄs¸sS
_n. hcn-¡ mÀ a\-Ên-em-¡ p-Ibpw k½-Xn-¡ p-Ibpw sN¿p-¶p.
1. AhÀ/AhÄ H¼Xv IW-£ -\n IqSp-X Ahsâ Ah-fpsS t]cn AtX sSentImw kÀÆokv Gcn-bmÂ
ssIhiw hbv¡ p-I-bn-Ã.
2. Ah³ / AhÄ Hcp hntZin BsW-¦n hnt\m-Z-k-© mcn AsÃ-¦nÂ) tkh\w Ahsâ / Ah-fpsS hnk
Imem-h[n hsc am{Xta Dm-bn-cn-¡ p-I-bp-Åq.
3. Ah³ / AhÄ Hcp hntZi k© mcn BsW-¦n tkh-\-§ Ä Ahsâ Ah-fpsS hnk ]ncn-b-Un\pÅntem
AsÃ-¦n tkh\w BÎn-thäv sNbvX Xo¿Xn apX aq¶v amkw, GXmWv BZyw hcp-¶-Xphsc am{Xta Dm-
bn-cn-¡ p-I-bp-Åq.
4. Ah³ / AhÄ Hcp I¸Â tPmen BsW-¦n Ic-bn BIp-t¼mÄ tkh\w Ic-bn Xma-kn-¡ p-¶-Xn-\pÅ
k½Xw DÅ Imem-h[n hsc am{Xta Dm-bn-cn-¡ p-I-bp-Åq.
11. IW-£ ³ sImSp-¡ p-¶Xpw hcn-kwJy ]ncn-¡ p-¶Xpw hn. sF.-FÂ.-þsâ ]qÀ® hntam-N-\-¯n Bbn-cn-¡ pw.
hn. sF.-FÂ.sâ GXv At]-£ bpw {]tXyI ImcWw IqSm-sXbpw bmsXmcp D¯-c-hm-ZnXzw Gsä-Sp-¡ m-sXbpw
\n_-Ô-\-Ifpw hyh-Ø-Ifpw ({]o s]bvUv D]-t`m-àm-¡ Ä¡ v)
Gsä-Sp-¡ m-hp-¶-Xm-Wv. hcn-¡ m-c³ \ÂIp¶ hnh-c-§ Ä / hn. sF.-FÂ. tiJ-cn-¨Xv hn.-sF.-FÂ þ sâ kz¯v Bbn-cn-
¡ p-¶-Xm-Wv. At]£ \nc-kn-¨m t]mepw.
12. hcn-¡ mÀ DÅ-Xn-\m k½-Xn-¡ p¶ , {]os]bvUv At]-£ -bn \ÂIn-bn-«pÅ hnh-c-§ Ä kXyhpw icn-bm-bn-
«pÅXpam-Ip-¶p. AXv sXäm-sW¶v Ip hcn-¡ mÀ D¯-c-hm-Zn-Ifpw km[yX DÅ-h-cp-amWv GsX-¦nepw Hcp ka-
b¯v X¶n-cn-¡ p¶ hnh-c-§ Ä sXäm-sW¶v Im IW-£ ³ d±m-¡ m\pw tkh-\-§ Ä Ah-km-\n-¸n-¡ m³
]qÀ® Ah-Imiw Dm-bn-cn-¡ p-¶-Xm-Wv. A§ s\ sNbvXm _m¡ n hcp¶ XpI Xncn¨p \evIp-¶-X-Ã. hcn-
¡ mÀ CXn-\m k½-Xn-¡ p¶ A[nI hnh-c-§ Ä Bh-iy-am-sW-¦n X¶p-sIm-Åm-sa¶v hn.-sF.-FÂ,
s\ävhÀ¡ v, tkh\w tkh-\-s¯-¡ p-dn¨v aäp hnh-c-§ Ä, \nÀt±-i-§ Ä, \nb-{´-W-§ Ä, FÃmw A\p-h-Zn¨p
sImÅm-sa¶v.
taÂhn-em-k-¯n Fs´-¦nepw amäw Dm-hp-I-bm-sW-¦n AXv amä-ap-mbn 7 Znh-k-¯n-\Iw sXfnhv klnXw
Adn-bn-¨p-sIm-Åm-sa¶v k½-Xn-¡ p-¶p. tkh-\-Im-e¯v hcn-¡ m-c³ taÂhn-em-k-¯n amä-ap-s-¦n bYm-k-
abw Adn-¨n-sÃ-¦n hn.-sF.-FÂ.\v IW-£ ³ ap³Iq«n Adn-bn-¡ m³ d±p sN¿p-¶-Xn\p ]qÀ®amb Ah-Imiw
Dm-bn-cn-¡ p-¶-Xm-Wv. AXn\p Dm-hp¶ Iã-\-ã-§ Ä¡ v bmsXmcp D¯-c-hm-ZnXzpw Dm-bn-cn-¡ p-¶-X-Ã.hcn-
¡ mÀ CXn-\m k½-Xn-¡ p-¶p. Ahsâ / Ah-fpsS IW-£ ³ BÎn-thäv sN¿p-¶-Xn\v 117-þ hnfn-¨m sSen-]-
cn-tim-[-\bv¡ v hnt[-b-\m-tI--Xm-Wv. hcn-¡ mÀ CXn-\m k½-Xn-¡ p-¶p. samss_ \¼À sSen-amÀ¡ -än\v D]-
tbm-Kn-¡ p-¶-Xn\v {Smbv'þsS sSen-amÀ¡ äv cPn-kvt{S-j³ hmt§ --Xp-am-Wv. A§ s\ sNbvXn-sÃ-¦n Un.-H.-C.
tbm aäp A[n-Im-cn-Itfm Bh-iy-s¸-Sp¶ ]£ w tkh\w \nÀ¯n-h-bv¡ m³ F.-sF.\v ]qÀ® Ah-Imiw Dm-
bn-cn-¡ p-¶-Xm-Wv.
13. hn. sF. FÂ {]Xy-£ -amtbm {]I-S-amtbm tkh-\-§ -sf-¡ p-dn¨v bmsXmcp Dd¸pw Xcp-¶nÃ. \n§ fpsS AsÃ-
¦n \n§ -Ä¡ p-thn asäm-cm-tfmtSm \nb-a-]-c-amtbm bYmÀ°-ambn bmsXmcp D¯-c-hm-Zn-Xztam Dm-bn-cn-
¡ p-¶-X-Ã. hn.-sF. FÂ.sâ tkh-\-¯n Fs´-¦nepw ]mI-¸n-g-Itfm hn«p-t]m-I-ep-Itfm sXän-²m-c-W-I-tfm,
Xma-ktam sXäp-Ip-ä-§ tfm aäp Xma-k-§ tfm _nÃnwKv coXn-bntem sF.-]n.-BÀ knÌ-¯ntem Fs´-¦nepw kw`-
hn-¨m hn.-sF.-FÂ.s\ D¯-c-hm-Zn-Xz-¯n Hgn-hm-Ip-¶p. Hgn-hm-¡ ns¡ m-t-bn-cn-¡ p-¶p. \nb-a-¯n-\-\p-kr-X-
ambn ktµ-i-§ Ä kwc-£ n-¨p-sIm-Åp-¶-Xm-Wv. hcn-¡ mÀ \ÂIp¶ hnh-c-§ Ä A¨-Sn-¡ p-¶-Xn\pw Ab-¡ p-¶-
Xn\pw HgnsI aämÀ¡ pw hn.-sF.-F sImSp-¡ p-¶-X-Ã.
14. hn.-sF.-FÂ. \ÂIp¶tkh\w sXämbn D]-tbmKw sImp-m-Ip¶ knhn {Inan\ _m[y-X-IÄ¡ p hn.-
sF.-FÂ. D¯-c-hm-Zn-bm-bn-cn-¡ p-I-bn-Ã. {]hÀ¯n-bp-sStbm Dt]-£ -bpsS Imcy-¯n-epw.
15. GsX-¦nepw hnev]-\-¡ m-ct\m / NnÃd hnev]-\-¡ m-ct\m /aq¶mw I£ ntbm /hnX-c-W-¡ m-ct\m /\nÀ½m-Xmthm
/GP³kntbm /I¼-\ntbm Gs´-¦nepw kuP-\y-§ tfm B\p-Iq-ey-§ tfm hn.-sF.-FÂ.sâ {]tXyI k½Xw
IqSmsX \ÂIp-I-bm-sW-¦n hn.-sF.-FÂ. \v bmsXmcp D¯-c-hm-Zn-Xzhpw Dm-bn-cn-¡ p-¶-X-Ã.
16. tkh-\-¯nsâ KpWw, {]hÀ¯-\w, e`y-X, hniz-kvXX F¶n-hsb km[n-¨m hn.-sF.-FÂ. þ\p bmsXmcp D¯-
c-hm-Zn-Xzhpw Dm-bn-cn-¡ p-¶-X-Ã. hn.-sF.-FÂ. \v tkh\w hnk-½-Xn-¡ m-t\m, \nb-{´n-¡ mt\m \nÀ¯n-h-
bv¡ mt\m amäm-t\m, Xm¡ m-en-I-ambn \nÀ¯mt\m ]qÀ®-amtbm ̀mKn-I-amtbm, kzbw hnth-N\ A[n-Imcw
D]-tbm-Kn¨v ap¶-dn-bn¸v H¶pw IqSm-sX, hn.-sF.-FÂ. þ\v kÀ¡ m-cnsâ hn\n-a-b-§ tfm \nb-{´-W-§ Ät¡ m
D¯-cp-hÄ¡ pw \nÀt±-i-§ Ät¡ m hnt[-b-ambn tkh\w \nÀ¯nhbv¡ mt\m ]qÀ® A[n-Imcw Dm-bn-cn-¡ p-
¶-Xm-Wv.
_n. `q{]-Ir-Xn, ̀ qan-im-kv{X-]-c-amb A´-co-£ w, Pes¯ kw_-Ôn-t¨m, bm{´n-I-amtbm DÅ {]k-c-W-\n-b-{´-W-
§ fpw
kn. b{´-¯-I-cmÀ, / amä-§ Ä / \io-I-cWw / amä-§ Ä / Øew amä / Aä-Ip-ä-¸Wn / knÌw / D]-I-cWw \ne-
\nÀ¯Â apX-embh \S-¡ p¶ ka-b¯v
Un. km[y-X-bpÅ X«n¸v / A«n-adn/a\-¸qÀÆ-apÅ \in-¸n-¡  apX-em-bh FXnÀ¡ p-¶-Xn\v
C. hn.-sF.-FÂ. sâ tkh\w _m[n-¡ p¶ Xc-¯n tkh\w GsX-¦nepw \nbaw ewLn-¡ pI, tZmj-I-c-ambn _m[n-
¡ p-I, CS-s]-Sp-I-bm-sW-¦nÂ
F^v. {]os]bvUv At]£ t^md-¯n sXämbtXm hyXym-k-ap-ÅtXm hnh-c-§ Ä \ÂIp-I-bm-sW-¦nÂ
Pn. {]os]bvUv At]£ t^md-¯n DÅ GsX-¦nepw hyh-Ø-Itfm \n_-Ô-\-Itfm e`n-¡ p-I-bm-sW-¦nÂ
F¨v.hn.-sF.-FÂ. Dw aäp sSentImw \nÀ½m-Xm-¡ fpw X½n-epÅ CâÀ IW-În-hnän km[y-a-e-Ãm¯ Ah-Ø-bnÂ
tkh\w \ÂIm³ km[n-¡ msX h¶mÂ
sF. Xm¡ m-en-I-ambn \nÀ¯n-h-bv¡ p-¶-Xns\ / hntÑ-Zn-¡ p-¶-Xnt\m atä-sX-¦nepw ImcWw sImv
sP. t^mÀUvsa-bpsS km[yX sImv (D-Zm. BÎv Hm^v t{KUv) hcn-¡ mÀ¡ v sk C³t^mÀta-j³ Unkvs¹ BÎn-
thäv sN¿p-I-bm-sW-¦n hcn-¡ mÀ A§ s\ sN¿p-I-bm-sW-¦nÂ, hcn-¡ mÀ¡ v e`n-¡ p¶ hnh-c-§ Ä hn.-sF.-
FÂ. sâ ]qÀ®-hn-h-N-\-¯n Bbn-cn-¡ pw. hcn-¡ mÀ¡ v AXn-t\m-sS-XnÀ¸p ]mSn-Ãm-¯-Xm-Ip-¶p.
17. \nb-a-hn-cp-²-Im-cy-§ Ä, Akm-[y-amb Imcy-§ Ä AsÃ-¦n BÇo-ew, A]-a-cym-Z-bmb ̀ oj-Wn-bpÅ t{Zmln-
¡ p¶ Xc-¯n Bh-iy-an-Ãm¯ ktµ-i-§ Ä AsÃ-¦n kkm-aq-ly-Xm-ev]-cy-§ Ä¡ v FXn-cm-bXv A§ -s\-bm-
sW-¦n tkh\w ]n³h-en-¡ p-¶-Xn\v hn.-sF.-FÂ. \v ]qÀ®-amb kzmX{´yw Dm-bn-cn-¡ p-¶-Xm-Wv. A§ -s\-
bpÅ \S-]-Sn-IÄ¡ v \n§ Ä ]qÀ® D¯-c-hmZn Bbn-cn-t¡ --Xm-Wv. \n§ tfm thsd GsX-¦nepw hyànt¡ m
\n§ -fpsS k½-X-t¯mSv IqSntbm AÃm-sXtbm GsX-¦nepw hyh-lm-ctam sXämb D]-tbm-Kw, Nne-t¸mÄ \ã-
§ tfm Ah-Im-i-§ tfm hn.-sF.-FÂ. sâtbm AXnsâ Poh-\-¡ mÀt¡ m {]Xn-\n-Xn-IÄt¡ m Dm-hp-I-bm-sW-
¦n \n§ Ä ]qÀ®-ambpw D¯-c-hm-Zn-IÄ Bbn-cn-¡ pw.
18. hn.-sF.-FÂ. s\äv hÀ¡ v D]-tbm-Kn¨v GsX-¦nepw Adn-bn-¸p-IÄ Ab-¡ p-Itbm e`n-¡ p-Itbm sNbvXm AXv
A]-IoÀ¯n-I-c-am-btXm A]-hmZw DÅtXm BsW-¦n hn.-sF.-FÂ. \v _m[n-¡ m¯ Xc-¯n ]qÀ® \ã-]-cn-
lmcw X¶p-sIm-Åm-sa¶v k½-Xn-¡ p-¶p.
19. s\äv hÀ¡ v, tkh-\-§ Ä AXp-kw-_-Ôn¨v aäp Imcy-§ Ä DÂs¸-Sp¶ Imcy-§ Ä ¡ v hn.-sF.-FÂ. Imem-Im-e-
§ -fn Bh-iy-s¸-Sp¶ GXp hnh-c-§ fpw kl-I-c-Whpw X¶p sImÅm-sa¶v Dd¸p \ÂIp¶p.
20. knwImÀUv, ]Ww \ÂIn-b-Xn-sâ ckoXv aäp ]e tcJ-IÄ apX-em-bh hn.-sF.-FÂ. ambn CS-s]-Sp¶ Ime-
t¯mfw kpc-£ n-X-ambn kq£ n-t¡ --Xm-Wv. Nnet¸mÄ CXv Nne ka-b-§ -fn Bh-iy-ambn ht¶-¡ mw.
21. knw ImÀUv \ãs¸SpI/AØm-\¯v Ccn-¡ p-Itbm / tamãn-¡ p-Itbm sN¿p-I-bm-sW-¦n AXnsâ ]qÀ®
D¯-c-hm-ZnXzw \n§ Ä hln-t¡ --Xm-Wv.
22. Xm¡ menI tkh\w \nÀ¯n-h-bv¡ p-I, t^m¬ Ah-km-\n-¸n-¡ pI, UnB-În-thäv sN¿p-I, Xm¡ m-en-I-ambn
tkh\w \nÀ¯p-I, F¶nh sN¿p-t¼mÄ knw ImÀUv, t^m¬ kÀÆokv \¼dpw hn.-sF.-FÂ. sâ Ah-Im-i-
¯n-ep-Å-Xm-Ip-¶p.
23. hn.-sF.-FÂ. s\ ap³Iq«n k½Xw CÃmsX knwImÀUv AsÃ-¦n tkh\w Ah-Imiw amäpI/ssIamäw sN¿p-
I, ]p\À hnev]-\w, ]m«-¯n\v sImSp-¡ p-I, hmSIbv¡ p sImSp-¡ pI AsÃ-¦n GsX-¦nepw _m[yX Dm-
¡ mt\m eokv apX-em-bh sN¿m³ A[n-Imcw Dm-bn-cn-¡ p-¶-X-Ã. CXn ]d-ª n-cn-¡ p¶ hyh-Ø-IÄ¡ v
FXn-cmbn GsX-¦nepw ssIamäw sN¿p-I-bm-sW-¦n hcn-¡ m-c³ Ahsâ / Ah-fpsS {]mY-anI D¯-c-hm-Zn-Xz-
¯n \n¶pw Hgnª p \n¡ m³ km[n-¡ p-I-bn-Ã.
24. kÀÆokv Gcn-b-bn tkh\wkuIcyw sImSp-¡ -W-sa-¦n hn.-sF.-FÂ. sâ A\p-h-Zn-¨n-«pÅ {^oIz³kntem
aäp tdmanwKv kÀÆokv s{]mssh-UÀt¡ m A\p-tbm-Py-amb lm³Uvskäv Bbn-cn-¡ -W-sa-¶Xv hcn-¡ m-csâ
]qÀ® D¯-c-hm-Zn-Xz-am-Wv.
25. tkh\w apwss_-bn am{Xta e`y-am-hq.
26. cp I£ n-Ifpw hfsc IrXy-am-bn«v \nb-a-]-c-ambn t_mÀUv/A[n-Imcn / kwØm\ kÀ¡ mÀ/ ̀mcX kÀ¡ mÀ
AsÃ-¦n GsX-¦nepw tImSXn AsÃ-¦n _m[-I-amb \nbaw A\p-k-cn-¡ p-¶-Xm-Wv.
27. {]os]bvUv At]£ m t^mdw, hcn-¡ mÀ / AXnsâ Ah-Im-in-IÄ / \S-¯n-¸p-ImÀ / ̀c-W-¡ mÀ / A\-´-cm-h-Im-
in-IÄ / A\p-h-Zn-¨n-«p-ÅhvÀ¡ v sImSp-¯-hÀ¡ pw _m[-I-am-Wv.
28. hn.-sF.-FÂ. AXnsâ kz´w hnth-N\ A[n-Im-c-{]-Im-cw, hyh-km-b-¯nsâ Xmev]-cy-¯n-\p-thn tkh\w
\ÂIp-¶-Xn-\pÅ hyh-Ø-IÄ amäp-¶-Xn-t\m, Xncp-¯p-¶-Xnt\m ]qÀ® A[n-Imcw Dm-bn-cn-¡ p-¶-Xm-Wv. Cu
{]os]bvUv At]-£ -t^mdw t`Z-KXn hcp-¯p-¶-Xn\v s]mXp-Xm-ev]cyw ]cn-K-Wn¨v AsÃ-¦n hn.-sF.-FÂ. þ\p
e`n¨ ssek³kv Icm-dn amäw hcp-I, hn.-sF.-FÂ. þ\v Ah-Imiw Dm-bn-cn-¡ p-¶-Xm-Wv.
29. Cu {]os]bvUv At]-£ m-t^m-d-¯nsâ GsX-¦nepw ̀ mKw Akm-[p-hmbn {]Jym-]n-¡ p-I-bm-sW-¦nÂ, _m¡ n
`mK-§ Ä bmsXmcp amähpw CÃmsX \S-¸n-em-¡ m-hp-¶-Xm-Wv. ]s£ , hn.-sF.-FÂ. sâ Ah-Im-i§ fpw IÀ¯-
hy-§ Ä¡ pw Imcy-amb amä-§ Ä¡ pw amäw hcm¯ coXn-bn hn.-sF.-FÂ. \ÂIp¶ FÃm tkh-\-§ fpw hcn-
¡ msc apgp-h-\mbn Adn-bn-¨n-«p-Å-Xm-Ip-¶p., AXnsâ hni-Zmw-i§ fpw ]cn-an-Xn-Ifpw a\-Ên-em-¡ n-b-Xn-\p-ti-j-
amWv {]os]bvUv At]£ t^mdw H¸n-«-Xv. Cu {]os]bvUv A]£ m t^mdw I£ n-IÄ X½n k½-Xn-¨n-«p-
ÅXpw hm¡ m-tem, tcJ-I-fmtem AXv CXn\p ap¼v a\-Ên#m-¡ n-bn-«pÅ Imcy-§ -fpsS Ah-km\ cq]-am-Wv.
30. hn.-sF.-FÂ. sâ IcmÀ Ah-Im-i-§ fpw ]cn-lm-c-§ fpw AXpIq-SmsX \nb-a-]-cn-c£ AsÃ-¦n XpeyX Ch
FÃmw kzX-{´hpw Iypap-te-äohpw Bbn-cn-¡ p-¶-Xm-Wv.
31. hcn-¡ m-c³ CXv apgp-h-\mbpw hmbn¨p {]os]bvUv At]-£ -t^m-c-¯nse DÅ-S¡ w a\-Ên-em-Ip¶ ̀mj-bnÂ
a\-Ên-em¡ n sImSp-¯n-«p-v. AXnsâ DÅ-S¡ w a\-Ên-em-b-Xn-\p-tijw k½-X-ambn AXn H¸p hbv¡ p-Ibpw
sNbvXp. AXv Hcp \nb-a-]-c-amb / _m[n-¡ p¶ Hcp tcJ-bm-sW¶pw AXv \nb-{]-Imcw \S-¸n hcp-¯m-hp-¶-Xp-
am-Ip-¶p.
32. hcn-¡ m-c³ Hcp I¼-\ntbm Øm]-\tam BsW-¦n {]os]bvUv At]-£ m-t^mdw D¯-c-hm-Zn-Xz-s¸-«Xpw A[n-
Im-c-s¸-Sp-¯n-bn-«pÅ BÄ H¸v h¨v ko sNt¿--Xm-Wv. CXn Fs´-¦nepw amäw Ds-¦n I¼-\ntbm
Øm]-\tam B hnhcw DSs\ Adn-bn-t¡ --Xm-Wv.
33. Rm³ CXn-\m k½-Xn-¡ p¶p Fs´-¶m Fsâ hyàn-KX hnh-c-§ Ä tiJ-cn-¡ p¶Xn\pw ssIImcyw
sN¿p-¶-Xnt\m D]-tbm-Kn-¡ p-¶-Xnt\m Fsâ t]cv, _Ô-s¸-Sm-\pÅ hnh-c-§ Ä tPmen kw_-Ô-amb hnh-c-
§ Ä, tkh-\-¯nt\m AsÃ-¦n A[n-I-tk-h-\-¯nt\m hn.-sF.-FÂ. sâ ss{]häv t]mfnkn AXnsâ
sh_vsskäv www.vodafone.in\v ImWn-¨n-cn-¡ p¶ {]Im-c-am-bn-cn-¡ pw.
34. CIBIL (s{IUnäv C³^Àtaj³ _yqtdm (C³Uy enanäUv) \n_Ô\.
i) s]mXp \nbaw A\pimkn¡ p¶Xc¯n Cu \n_Ô\bn sImSp¯ncn¡ p¶amXncn thmUmt^m¬ hcn¡ mcpsS km¼¯nI CS]mSpIÄ clkyambn kq£ nt¡ XmWv.
ii) ap³]v ]dª n«ps¦nepw, VIL AXnsâ hnthN\ A[nImcw D]tbmKn¨v, hcn¡ mcpsS s{IUnäv s^knenän / aäphnhc§ Ä, A[nImcnIÄ/\nb{´W `cWm[nIÄ¡ v/sdKptetäÀkv/kwLS\IÄ/kwLw/s{IUnäv tdän§ v _yqtdm/GP³kn apXembhÀ¡ v sImSp¡ mhp¶XmWv.
iii) AXpIqSmsX, GsX¦nepw \nbahnt[bamb A[nImcnIfn \n¶pw e`n¡ p¶ At]£ IÄ {]Imcw GsX¦nepw hnhc§ Ä \ÂIm³ VIL \v hcn¡ mtcmSv A\phmZw hm§ msX sImSp¡ m³ A[nImcs¸Sp¯p¶p.
35. Cu {]os]bvUv At]£ mt^md¯nsâ \nÀ½nXnbpw {]hÀ¯\§ fpw C³Uy dn¸»n¡ nsâ \nba\pkcn¨v am{Xsa At]£ t^md¯nsâ Imcy¯n apss_ tImSXn¡ v am{Xsa \nba]camb A[nImcw Dmbncn¡ pIbpÅp.
36) MNP ¡ v thn
I) Imemh[nbpw kwkmckabhpw ap³ tkh\ ZmXmhn ]pXnb ZmXmhnte¡ v amäm³ km[n¡ p¶XÃ. hcn¡ mÀ ]pXnbXv hm§ nt¡ XmWv.
ii) VIL  Bbncn¡ pt¼mÄ PohnX ImeImemh[n VIL  {]hÀ¯n¡ p¶Xn\v A\phZn¨n«pÅ Imemh[nam{Xambncn¡ pw.
iii) \¼À t]mÀ«n§ v VIL â tcJIfpw ]cntim[\IÄ¡ v hnt[bamIp¶XmWv.iv) GsX¦nepw ImcW§ Ä sImv VIL At]£ \nckn¨m X¶ncn¡ p¶ tcJIÄ Xncn¨p \ÂIp¶XÃ.
Xmsg sImSp¯ncn¡ p¶ ]«nI DoT Circular No. 842-725/2005-VAS (Pt) dated 7th October , 2009 Xocpam\n¡ pIbpw sN¿pIbmsW¦n hcn¡ mÀ B Imebfhn sImSp¯ XpI¡ v Xpeyamb
XpIhscbpw am{XapÅp.
• Xmsg]dbp¶ ]«nI DOT No 842-725/2005-VAS(pt) dated, October, 2009 • {]ImcamWv. Cu ]«nI k¼qÀ®ambncn¡ Wsa¶nà DOT bn \n¶pw e`n¡ p¶ \nÀt±i§ Ä A\pkcn¨v amä§ Ä hcp¯n
s¡ mncn¡ p¶XmWv. • Gähpw ]pXnb apgph\mb ]«nI¡ v thn www.vodafone.in kµÀin¡ pI.
Xncn¨dnbp¶Xn\p thn sImSp¡ mhp¶ km[phmb tcJIÄ (FÃm Xncn¨dnben t^mt«m Dmbncn¡ Ww)
]mÊvthÀUv • Bbp[ ssek³kv • Ce£ ³ Xncn¨dnb ImÀUv • t^mt«m DÅ tdj³ ImÀUv, t^mt«m ]Xn¨
Bbv¡ v am{Xw • CGHS/ECHS ImÀUv • MP/MLA/Group A KkäUv Hm^okÀ • AhcpsS seäÀ slÍn sImSp¯
t^mt«m ]Xn¨ taÂhnemk kÀ«n^nt¡ äv • t^mt«m Xncn¨dnb kÀ«n^n¡ äv, hntÃPv ]© mb¯v AsænÂ
X¯pÃy A[nImcnItfm sImSp¡ p¶Xv • {KmaoW taJeIÄ¡ v. C³Iw SmIvkv ]m³ • t^mt«m s{IUnäv ImÀUv • `mcX kÀ¡ mÀ, X]m hIp¸nsâ taÂhnemk ImÀUv, t^mt«m DÅXv t]mtÌm^okv/GsX¦nepw sjUyqÂUv _m¦nsâ t^mt«m Gähpw ]pXnb ]mÊv _p¡ v DÅ t^mt«m Xncn¨dnb ImÀUv tI{µkÀ¡ mÀ / s]mXptaJem Øm]\§ Ä, kwØm\ kÀ¡ mÀ / s]mXp taJe Øm]\§ Ä am{Xw AÊmw Asæn aäp kwØm\§ Ä
hnXcWw sN¿p¶ PmXn Asæn Ønchmk kÀ«n^n¡ äv t^mt«m ]Xn¨ kzmX{´kactk\m\n ImÀUv • t^mt«m ]Xn¨ InÊm³ ]mÊv _p¡ v kÀ¡ mÀ AwKoIcn¨ hnZym`ymkØm]\§ Ä hnXcWw sNbvX t^mt«m Xncn¨dnb ImÀUv (hnZymÀ°nIÄ¡ v am{Xw) ̀ mcX bpàn¡ v sFUânän AtXmdnänbpsS B[mÀ bqWn¡ v sFUân^nt¡ j³ \¼À.
taÂhnemk¯n\v Xncn¨dnbÂ
]mÊvt]mÀ«v • Bbp[ ssek³kv • Ce£ ³ Xncn¨dnb ImÀUv •. taÂhnemkw DÅ tdj³ ImÀUv .
CGHS/ECHS ImÀUv MP/MLA/ {Kq¸v A KkäUv Hm^okÀ AhcpsS seäÀ slÍn sImSp¡ p¶ t^mt«m ]Xn¨
taÂhnemk kÀ«n^n¡ äv • kÀ¡ mÀ AwKoIcn¨ hnZym`ymk Øm]\§ Ä hnXcWw sNbvX t^mt«m Xncn¨dnb ImÀUv (hnZymÀ°nIÄ¡ v am{Xw). t^mt«m Xncn¨dnb ImÀUv, hntÃPv ]© mb¯v Xe¸t¯m X¯pÃy A[nImcnItfm sImSp¡ p¶Xv ({KmaoW taJeIÄ¡ v) shÅ¡ c_n (aq¶v amk¯n IqSpX ]g¡ anÃm¯Xv) sSent^m¬ _n ̂ nIvkUv sse³ (aq¶v amk¯n IqSpX ]g¡ anÃm¯Xv) hnZypÝàn _n (aq¶v amk¯n IqSpX ]g¡ w CÃm¯Xv)
C³IwSmIvkv AÊkvsaâ v HmÀUÀ hml\ cPnkvt{Sj³ kÀ«n^nt¡ äv • cPnkväÀ sNbvX hnev]\/hmSI IcmdpIÄ •. ̀ mcX kÀ¡ mÀ, X]m hIp¸nsâ taÂhnemk ImÀUv, t^mt«m ]Xn¨Xv t]mÌv Hm^okv / GsX¦nepw sjUyqÄUv _m¦nsâ Gähpw ]pXnb ]mÊv _p¡ v • taÂhnemkw DÅ kzmX{´ kactk\m\n
ImÀUv • taÂhnemkw DÅ InÊm³ ]mkv _p¡ v • s{IUnäv ImÀUv tÌävsaâ v (aq¶p amk¯n IqSpXÂ
]g¡ anÃm¯Xv) C³Iw SmIvkv AÊkvsaâ v HmÀUÀ hml\ cPnkvt{Sj³ kÀ«n^nt¡ äv • cPnÌÀ sNbvX hnev]/hmSI IcmdpIÄ ̀mcX kÀ¡ mÀ, X]m hIp¸nsâ taÂhnemk ImÀUv, t^mt«m ]Xn¨Xv t]mÌv Hm^okv /
GsX¦nepw sjUyqÄUv _m¦nsâ Gähpw ]pXnb ]mÊv _p¡ v • taÂhnemkw DÅ kzmX{´kac tk\m\n
ImÀUv • taÂhnemkw DÅ InÊm³ ]mkv_p¡ v • s{IUnävImÀUv tÌävsaâ v (aq¶p amk¯n IqSpX ]g¡ anÃm¯Xv) AÊw Aæn aäp kwØm\§ Ä hnXcWw sN¿p¶ t^mt«m ]Xn¨Xpw taÂhnemkw DÅXpamb PmXn Asæn Ønchmk kÀ«n^n¡ äv ̀mcX bqWnIv sFUânän At[mdnänbpsS B[mÀ bqWnIv sFUân^nt¡ j³ \¼À.
IqSpX hnhc§ Ä¡ v thmUmt^m¬ tImÀ¸tdäv sskäv www.vodafone.in kµÀin¡ pI.
aäp D¯chmZnXz§ Ä
_m²yX \ncmImcWw.
Cu Icmdn ]dª ncn¡ p¶XÃm¯ Hcp D¯chmZnXzhpw kqNn¸n¨tXm AÃm¯tXm, aäp kqNn¸n¨ aäp D¯chmZnXz§ Ä hym]mc Bhiy¯nt\m aäp ]e Bhiy§ tfm GsäSp¡ p¶XÃ.
Ÿ IcmÀ {]Imcw tkh\§ Ä, AXnsâ D]tbmKw, {]tbmKw Asæn AÃmtXtbm, \nbahncp²ambn {]Jym]n¨n«nænÂ, A§ s\bpÅ _m²yX Hgnhm¡ n, VIL \v hcn¡ mÀ¡ v DmIp¶ IjvS\jvS§ Ä¡ v AXv F´p Xs¶bmbmepw F§ s\ Bbmepw bmsXmcp D¯chmZnXzhpw Dmbncn¡ p¶XÃ.
Ÿ apIfn (a)  s]mXphmbn F¦n Xs¶bpw, A\´c \jvSw, tISv, Asæn em`¯n DmIp¶ \jvSw, hym]mc¯nse hcpam\w, hym]mc¯nse {]ikvXn Asæn k¼mZy¯n DmIp¶ \jvSw F¶nh¡ v VIL \v bmsXmcp D¯chmZnXzhpw Dmbncn¡ p¶XÃ.
Ÿ VIL  AXnsâ kz´w hnthN\ A[nImcw D]tbmKn¨v ]e Xc¯nepÅ hnhc§ Ä Ahsâ/AhfpsS skÃpemÀ t^mWn¡ v, SMS \v hgntbm aäpamÀ¤§ fn IqSntbm, Hcp A[nItkh\w F¶ \nebn Ab¡ p¶XmWv. hcn¡ mÀ¡ v AXv kzoIcn¡ m³ Xmev]cyansæn VIL \v CXn sImSp¯ncn¡ p¶ ta hnemk¯n Adnbnt¡ XmWv.
Ÿ Cu Icmdn Hgnhm¡ n F¶p ]dbp¶ GsX¦nepw, Fs´¦nepw ImcW§ ÄsImv \nbahncp²ambn {]Jym]n¡ pIbmsW¦nÂ, VIL \v GsX¦nepw Xc¯nepÅ D¯chmZnXzw hcpIbmsW¦nÂ, A§ s\bpÅ D¯chmZnXzw hcn¡ mÀ VIL sâ tkh\§ Ä¡ v bYmÀ¯n {]kàamb Ime¯v AS¨ XpI¡ v Xpeyambncn¡ p.
Ÿ Cu IcmÀ eLn¨m DmIp¶ FÃm _m²yXIÄ, \nIpXn, Icw, Np¦w DĸsS, FÃmImcy§ Ä¡ pw VIL \v DmIp¶ FÃm _m²yXIfpw hcn¡ mc³ kwc£ W\mIpsa¶v k½Xn¡ p¶p.
Ÿ hcn¡ mcsâ ]¡  \n¶pw, tjmÀ«v satÊPv kÀhokv (SMS) P\d ]m¡ äv tdUntbm knÌw (GPRS) hgntbm e`n¡ p¶ At]£ Ifpw ktµi§ fpw hcn¡ mcsâ Hcp bYmÀ°amsW¶v CXn\m k½Xn¡ p¶p. sk£ ³ 9 {]Imctam Asæn atäX¦nepw sk£ ³ {]Imctam Cu IcmÀ {]Imctam AÃmsXbmsXmcp t\m«okvIfpw CXns\ kw_Ôn¡ p¶XÃv.
VIL GsäSp¡ p¶XÃ. aäp D¯chmZnXz§ Ä
