TELANGANA STATE ROAD TRANSPORT CORPORATION

No.O1/804(01)/2019-RM-RR O/o the Regional Manager/RR,

MGBS, Hyd., Dt.31.05.2019.

Annexure-II

e-TENDER NOTIFICATION

The online tender are invited for appointment of Authorised Ticket Booking Agency to run

TSRTC OPRS counter for sale of tickets for services operated by TSRTC at Kempegowda/

Majestic Bus Station, Bangaluru City.

S.No. Bus Station Stall No. Pucca/

Open

Size

(axb)

Name of

the

Business

EMD (Rs.)

1 KBS/

Majestic,

Bangaluru

Platform

no.15

Pucca

space

8x6

ATB

Agent

1,00,000/-

1. LICENSE PERIOD :

The period of license is three years and extendable for two more years based on the

satisfactory performance.

2. The EMD amount shall be paid through DD/Banker’s Cheque drawn in favour of

Dy.Chief Accounts Officer, TSRTC, Rangareddy Region, MGBS, Hyderabad. In the

event of EMD paid is less than what is stipulated in the tender Notification or the EMD is

paid through other means i.e, in a manner other than the stipulated in the tender

notification , it shall be forfeited in favour of Corporation without any notice.

3. The Tender Document Cost/Processing fee is follows and shall be paid through

DD/Banker’s Cheque drawn in favour of Dy.Chief Accounts Officer, TSRTC,

Rangareddy Region, MGBS, Hyderabad.

S.No. Category of Bus Station Tender Document

Cost/Processing fee

1 Kempegowda/Majestic Bus Station,

Bangaluru

Rs.1,180/-

4. Tender forms shall be down loaded from online through the website

https://tender.telangana.gov.in

5. The tenderer shall authenticate the tender with his digital certificate (key) for submitting

the tender electronically online platform and the bids not authenticated by digital certificate

(key) of the tenderer will not be accepted on the online platform.

6. Tender shall be submit Price Bid online only. The basic price should be excluding GST and

other taxes applicable, if any.

-2-

7. Tender forms (i.e, downloaded hard copies, EMD DD and tender processing fee DD) kept

in sealed cover by mentioning as ATB Agent at Kempogowda/Majestic Bus Station written

in capital letters on top of the cover shall be dropped in the Tender Box kept at RM/RR

Office, 2nd

Floor MGBS, Gowliguda, Hyderabad during the office hours from 10.30 to

14.00 hrs on 20.06.2019.

8. The tenderer shall sign on each page of tender form including general terms and conditions,

Annexure-I & Annexure-II.

9. Online tenders will be opened on 20.06.2019 at 15.00 hrs by a committee in the presence of

the tenderers or their authorised representatives.

10. The successful tenderer must deposit six months license fee pertaining to fifth year towards

security deposit and execute agreement before commencement of the business.

11. The successful tenderer (allottee) shall pay the GST as applicable from time to time (at

present the GST is 18%, CGST-9%+SGST-9%) on payment of monthly license fee (quoted

by the licensee) every month.

12. The licensee has to fix the Surveillance Cameras in the stall as specified by the police

department.

13. TSRTC reserves the right to accept or reject the tender of any Bus Station or Bus Stations at

the sole discretion TSRTC without assigning any reasons thereof.

14. The Tender schedule is as follows;

I. Bid Submission online starting date and time : 04.06.2019 from 11.00 am.

II. Bid submission closing online date time : 19.06.2019 at 05.00 pm.

III. Hard copies submission at Regional Office, RR Region, 2nd

Floor, MGBS, Hyderabad,

date and time : 20.06.2019 from 10.30am to 14.00pm.

IV. Technical & Commercial bid opening date and time : 20.06.2019 at about 15.00pm at

Regional Office, RR Region, 2nd

floor, MGBS, MGBS, Hyderabad.

REGIONAL MANAGER

RANGAREDDY REGION

https://tender.telangana.gov.in.

E.TENDER NOTIFICATION

NO: O1/804(01)/2019-RM/RR, DT: 31.05.2019.

TELANGANA STATE ROAD TRANSPORT CORPORATION

___________________________________________________________

E-TENDER DOCUMENT FOR APPOINTMENT OF AUTHORISED

TICKET BOOKING AGENCY TO RUN TSRTC OPRS COUNTER FOR SALE OF TICKETS FOR SERVICES OPERATED BY TSRTC AT

KBS/MAJESTIC (BANGALURU) BUS STATION FOR A PERIOD OF THREE YEARS AND EXTENDABLE TWO MORE YEARS BASED

ON THE SATISFACTORY PERFORMANCE. _____________________________________________________________

O/o THE REGIONAL MANAGER,RANGAREDDY REGION,

TSRTC, MGBS, HYDERABAD

Website: http://www.tsrtc.telangana.gov.in

DISCLAIMER

The information contained in this Tender document or subsequently provided

to Tenderers, whether in document or verbal or any other form by or on behalf of Telangana State Road Transport Corporation (TSRTC) by any of its

employees or advisors, is provided to Tenderers on the terms and conditions set out in this Tender document and such other terms and conditions subject

to which such information is provided.

The purpose of this Tender document is to provide interested parties with

information that may be useful to them in eliciting their proposals pursuant to this Tender document. This Tender document may not be appropriate for all

persons and it is not possible for the Corporation, its employees or advisors to consider the investment objectives, financial situation and particular needs of

each party who reads or uses this Tender document.

This Tender document includes statements, which reflect various assumptions and assessments made by the Corporation in relation to the Contract. Such

assumptions, assessments and statements do not purport to contain all the information that each Tenderer may require.

The assumptions, assessments, statements and information contained in this

Tender document, may not be complete, accurate, adequate or correct. Each

Tenderer should, therefore, conduct his/her own investigations and analysis and should check the accuracy, adequacy, correctness, reliability and

completeness of the assumptions, assessments, statements and information contained in this Tender document and obtain independent advice from

appropriate sources.

Information provided in this document to the Tenderer(s) is on a wide range of matters, some of which depends upon interpretation of law. The information

given is not an exhaustive account of statutory requirements and should not be regarded as a complete or authoritative statement of law. The Corporation

accepts no responsibility for the accuracy or otherwise for any interpretation or opinion on law expressed herein.

Corporation, its employees and advisors make no representation or warranty

and shall have no liability to any person, including any Applicant or Tenderer

under any law, statute, rules or regulations or tort, principles of restitution or unjust enrichment or otherwise for any loss, damages, cost or expense which

may arise from or be incurred or suffered on account of anything contained in this Tender document or otherwise, including the accuracy, adequacy,

correctness, completeness or reliability of the Tender document and any assessment, assumption, statement or information contained therein or

deemed to form part of this Tender document or arising in any way in this Tender Stage.

e-tender details

1. Department Name TELANGANA STATE ROAD TRANSPORT CORPORATION

2. Circle/Division OFFICE OF THE REGIONAL MANAGER, RR

REGION, MGBS

3. Tender Number No.O1/804(01)/2019-RM/RR

4. Tender Subject

Appointment of Authorized Ticket Booking

Agency to run TSRTC OPRS counter for sale of

tickets for the services being operated by TSRTC

at KEMPEGOWDA BUS STATION/MAJESTIC,

BANGALURU BUS STATION.

5. Period Of Contract Three(03) years and extendable Two(02)

more years based on the satisfactory performance.

6. Form Of Contract As per Tender Document

7. Tender Type Two Bid System Open

8. EMD

Bidders should submit the EMD of Rs.1,00,000/-

(one lakh rupees only) by way of Demand Draft drawn on any nationalized / scheduled bank

payable at Hyderabad in favour DY.CAO/RR,TSRTC. Tenders without EMD shall be

rejected as being non responsive. No interest shall be paid on the amount of earnest money deposit.

*Note: The tenderer shall not make the

payment through e-portal but shall submit a scan copy of the EMD while submitting the

tender document online. After online submission of tender, the tenderer shall

physically submit the EMD by way of Demand Draft only payable to TSRTC on the specified

date as per tender document.

9 Tender document

Process Fee

Rs 1180/-

10. Tender document

Process Fee

Payable To

DY.CAO/RR, TSRTC PAYABLE AT HYDERABAD

11.

Bid submission

starting date and

04.06.2019 at 11.00am

time

12. Bid submission

closing date and

time

19.06.2019 at 05.00pm

13. Hard copies

submission date

and time

20.06.2019 from 11.00am to 02.00pm

14. Submission of DDs

towards EMD and

Tender Document

process fee.

SCANNED COPY SHOULD BE UPLOADED

WHILE BIDDING AND HARD COPY SHOULD

BE SUBMITTED AS SPECIFIED IN THE

TENDER DOCUMENT.

15. Technical Bids

Opening Date and

Time

20.06.2019 at 03.00 pm

16.

Commercial Bids

Opening Date and

Time

20.06.2019 at 03.00 pm

17. Place Of Online Tender

evaluation

Office of the REGIONAL MANAGER, RR REGION,

TSRTC, 2nd Floor, MGBS, Hyderabad.

18. Officer Inviting Bids Regional Manager, RR Region, TSRTC

19. Contact Person SCRM/(MGBS & JBS), RR Region

20. Address/E-mail id the REGIONAL MANAGER, RR REGION, TSRTC, 2nd

Floor, MGBS, Hyderabad. porr@tsrtc.telangana.gov.in

21. Contact

Details/Telephone,

Fax

9959226243, 9108586288, 9959226247

22. Procedure to Offer

Submission

The Bidders shall submit their response through

Bid submission to the tender on e -Procurement

platform at www.tender.telangana.gov.in by

following the procedure given below. The Bidders

would be required to register on the e-

procurement market place

https:// tender. telangana.gov.in and submit their

bids online. Offline bids shall not be entertained by

the Tender Inviting Authority for the tenders

published in eProcurement platform. The Bidders

shall submit their eligibility, qualification details,

Technical bid, Financial bid etc., in the online

standard formats displayed in eProcurement web

site. The Bidders shall upload the scanned copies

of all the relevant certificates, documents etc., in

support of their eligibility criteria/ certificates /

documents in the eProcurement web site. The

Bidders shall sign on the statements, documents,

certificates, uploaded by them, owning

responsibility for their correctness/authenticity.

The Bidders shall attach all the required

documents for the specific tender after uploading

the same during the bid submission as per the

Tender Notice and Bid Document.

1. Registration with eProcurement platform:

For registration and online bid submission, Bidders

may contact HELP DESK of M/s Vupadhi

Technologies Limited OR

https://tender.telangana.gov.in.

2. Digital Certificate Authentication:

The Bidders shall authenticate the bid with their

Digital Certificates for submitting the bid

electronically on eProcurement platform and the

bids not authenticated by digital certificate of the

Bidders will not be accepted on the eProcurement

platform

3. Submission of Hard Copies:

After online submission of bid, the Bidders are

requested to submit the originals of DD towards

EMD and Tender document Process fee to the

Tender Inviting Authority and other uploaded

documents before stipulated time. The Bidders

shall invariably furnish the original DDs to the

Tender Inviting Authority before opening of bids

either personally or through courier or by post and

submission of the same within the stipulated time

shall be the responsibility of Bidders. The

department shall not take any responsibility for

any delay or non-receipt. If any of the documents

furnished by the Bidders are found to be

false/fabricated/bogus, such Bids will be

summarily rejected and the EMD will be forfeited.

The Bidders are requested to get a confirmed

acknowledgement from the Tender Inviting

Authority as a proof of submission of Hardcopies

to avoid any discrepancy. The Bidders have to

attach the required documents as hard copies

after uploading the same as required by Tender

Inviting Authority in the tender conditions.

4. Payment of Transaction Fee:

It is mandatory for all the participant Bidders from

1st January 2006 to electronically pay a Non-

Refundable Transaction fee to M/s. Telangana

Technological Services, the service provider

through "Payment Gateway Service on E-

Procurement platform". The Electronic Payment

Gateway accepts all Master and Visa Credit Cards

issued by any Bank and Direct Debit Facility/Net

Banking of ICICI Bank, HDFC, Axis Bank to

facilitate the transaction. This is in compliance of

G.O. Ms. 13 dated 07.05.2006. A GST of 18% +

Bank Charges on the transaction amount payable

to Telangana Technological Services shall be

applicable.

5. Tender Document:

The Bidders are requested to download the Tender

Document and read all the terms and conditions

mentioned in the Tender Document and seek

clarification, if any, from the Tender Inviting

Authority. Any offline bid submission clause in the

tender document could be ignored. The Bidders

have to keep track of any changes by viewing the

Addenda / Corrigenda issued by the Tender

Inviting Authority from time-to-time, in the e-

Procurement platform. The Department calling for

Tenders shall not be responsible for any claims /

problems arising out of this.

6. Bid Submission Acknowledgement:

The Bidders shall complete all the processes and

steps required for Bid submission. The system will

generate an acknowledgement with a unique bid

submission number after completing all the

prescribed steps and processes by the Bidders.

Users may also note that the bids for which an

acknowledgement is not generated by the

eProcurement system are treated as invalid or not

saved in the system. Such invalid bids are not

made available to the Tender Inviting Authority for

processing the bids. The Government of TS and

M/s TSTS are not responsible for incomplete bid

submission by users.

23. General Terms & As per Tender Document

Conditions

HOW TO APPLY

Click a https://www.tender.telangana.gov.in e-Procurement notification

Read the complete document, carefully Price Bid shall be submitted online only The system will generate an acknowledgement with a unique offer

submission number on successful completion of the above process. Signed Tender form, terms & conditions, scanned DDs or other relevant

documents should upload in a “zip” format.

For any help or technical support on e-Procurement, Bidders may contact

M/s Vupadhi Technologies Limited over phone or in person or their helpdesk at:

e-Procurement Help Desk

Vupadhi Technologies Limited

1ST Floor, Ramky Grandiose, Sy, No.136/2 & 4,

Gachibowli

Hyderabad-500032

Telangana State, India

Ph: +91-40-39999700/ 701/ 704

E-Mail: contact@vupadhi.com

DETAILS OF E-TENDER NOTIFICATION

NO:O1/804(01)/2019-RM/RR

1. The e-tender is for appointment of Authorized Ticket Booking Agency(Agent) to run TSRTC OPRS counter for sale of tickets for

t h e services being operated by TSRTC at (Platform No.15 in Terminal-1,Kempegowda Bus Station/Majestic

(Bangaluru City) at specified locations for a period of three(03) years and extendable two more years based on the satisfactory performance.

2. Tenders are invited through e-procurement platform to run

TSRTC OPRS counter for sale of tickets for services operated by

TSRTC at the above bus station.

3. Tender document can b e downloaded f rom the

e -procurement platform of Government of Telangana i.e.,

https://tender.telangana.gov.in.

4. Before submission of the tender through online, tenderers are

required to make themselves fully conversant with the eligibility,

terms and conditions, so that no ambiguity arises at a later date in

this respect.

5. All the Tenderer who have downloaded the Tender Document are

requested to monitor the TSRTC website i.e.,

www.tsrtc.telangana.gov.in and e-procurement website i.e.,

https://tender.telangana.gov.in. for all updates such as

addendums/dedundums/corrigendum of tender schedules. No claims

or compensation will be entertained because the Tenderer having

not read/noticed the updates, etc.

6. Tenderer is required to read carefully the contents of this

document and is expected to examine all instructions, forms, terms

and conditions in the tender documents. Failure to furnish all the

information required as per the tender document or submission of a

tender not substantially responsive to the tender document in

every respect will be at the Tenderer’s risk and may result in

rejection of the tender.

7. The Tender must be submitted in the prescribed E-Tendering

platform only. Completed tender forms shall be submitted

online through e-procurement system in

https://tender.telangana.gov.in. duly paying the applicable

transaction fee to TSTS. 8. Earnest Money Deposit of Rs. 1,00,000/- (Rupees One lakh

only) shall be paid by way of Demand Draft drawn on any

nationalized Bank payable at Hyderabad in favour of DY.CAO/RR,TSRTC.

9. The details of tender submission and opening dates:

Bid Details: Date Time

Schedule Down Loading Start

Date/Time

04.06.2019 11.00am

Schedule Down Loading End Date/Time

19.06.2019 05.00pm

Bid Submission Last Date/Time 20.06.2019 10.30hrs to 14.00hrs

Pre Qualification (Technical) Bid opening date/Time

20.06.2019 15.00hrs

Commercial Bid Evaluation Date/Time

20.06.2019 15.00hrs

10. In the event of date, specified for the receipt and

opening of the tender being declared as holiday for TSRTC

office, the due date for submission of tenders and

opening of tenders will be on the following working day. 11. TSRTC reserves the right to accept any tender or reject

/cancel any tender or all the tenders received in

response to this tender notification at any stage without

assigning any reason whatsoever. 12. TSRTC reserves the right to cancel or postpone the

date of tender without assigning any reasons. In case of

postponement, the revised date will be notified.

Signature of the Tenderer

Signature of the tenderer 13

TERMS AND CONDITIONS OF THE TENDER

General

1. Tenderer is required to read carefully the contents of this document and is expected to examine all instructions, forms, terms and conditions in

the tender documents. Failure to furnish all the information required as per the tender document or submission of a tender not substantially

responsive to the tender documents in every respect will be at the Tenderer’s risk and may result in rejection of the tender.

2. The Tender must be submitted in the prescribed Tender Form (online) along with requisite EMD and Tender document process fee.

3. The Tender once submitted shall not be permitted to be withdrawn. The Corporation shall not be responsible for the delay in finalizing the tenders for

administrative reasons or for the reasons beyond its control viz., Court directive etc.

4. Any person/Agency/Organization, who/which was a licensee to the Corporation in the past and was terminated due to default in payment

or for any other reason and any existing licensee who defaulted in payment of license fee equivalent to 6 months and above in the present license on the date of submission of this tender, is disqualified

from participating in this Tender.

Earnest Money Deposit

5. The Earnest Money Deposit for an amount of Rs 1,00,000/- (Rupees one lakh

only) by way of Demand Draft drawn on any nationalized bank payable at Hyderabad in favour of DY.CAO/RR, TSRTC, as a part of this tender. EMD in

any other form other than specified will not be accepted.

6. The tenderer shall also submit DD for an amount of Rs.1180/- (Rupees one

thousand one hundred and eighty only) including GST towards Tender document Process fee.

7. The EMD will not carry any interest. The EMD of the unsuccessful tenderers

will be refunded only after finalization of Tenders. The Corporation shall not be responsible for any delay in refund of EMD due to any reason in finalizing

Tenders i.e., Administrative reasons / Court directive etc. The EMD of the successful tenderer will be adjusted towards security deposit payable to the Corporation.

8. The EMD of the tenderer will be forfeited under the following circumstances.

(a) When the EMD is not paid or less paid than what is stipulated in the tender.

(b) When the EMD is paid through other means i.e., in a manner other than what is stipulated in the Tender Notification.

(c) When Tender form with pre-conditions or additional conditions is submitted.

(d) When the tender is submitted in an unconcerned tender form. (e) When the tender is submitted for the business other than that notified in

the tender Notification.

Signature of the tenderer 14

(f) When the tender form is submitted by a minor. However, in case the tender is submitted on behalf of a minor, necessary proof of guardianship

shall be submitted, failing which tender will be rejected. (g) When the Tender form is submitted by the person as stated vide clause 4

above. (h) When the tender form is rejected as per the clause 12. (i) When the successful tenderer fails to pay the Security deposit within 30

days from the date of issue of letter of allotment of the contract. (j) When the successful tenderer backs out from taking up of the contract

within the stipulated period, for whatsoever reason. (k) When the successful tenderer fails to enter into an agreement with the

Corporation within 30 days from the date of issue of allotment letter for the

contract. (l) Non enclosure of requisite documents.

Submission of Tender

9. Before submission of the tender, tenderers are required to make themselves fully conversant with the terms and conditions, so that no

ambiguity arises at a later date in this respect.

10. If the tenderer finds discrepancies in tender document and its conditions or if he/she is in doubt as to their meaning, he/she should at once

intimate and obtain clarification prior to submission of the tender.

11. If the tender is submitted on behalf of a firm, name of the person

representing the firm along with designation shall be mentioned in the tender form below the firm’s name. Also proof of authorization shall be

enclosed.

12. The tender form shall be filled in all respects and shall be signed by the

Tenderer. The Tenderers should ensure that their offer is submitted online on the due date and time.

Incomplete tenders or tenders not fulfilling any of the conditions

specified above are liable to be rejected without assigning any reason.

13. Documents required for qualification:

a. A Demand Draft for Rs. 1180/-( Rupees One thousand one hundred

and eighty only) including GST towards tender document process fee.

b. A Demand Draft for Rs.1,00,000/-(Rupees one lakh only) towards EMD

c. Application form duly filled and signed as indicated at Annexure - I. d. All the papers of tender document with terms and conditions duly

signed by the Tenderer on each page as a token of acceptance of all the terms and conditions.

e. Self Attested copies of Tenderer’s partnership deed/ proprietorship

deed /Registration Documents, as applicable. f. Photo Id in case bidder is an individual

g. Self Attested copy of PAN/TAN card, GST registration of the Tenderer. h. Power of Attorney/Authority Letter to sign the Tender Document as

applicable. i. Any other document required as per the tender conditions

Signature of the tenderer 15

14. The tender must be unconditional. Conditional offers will be summarily

rejected. The tender shall be quoted by the Tenderer entirely in Indian Rupees.

15. Criteria for selection: The tenderer shall quote the monthly

license fee offered per month for KBS/Majestic(Bangaluru) Bus Station put together to operate TSRTC OPRS Counter. The

prospective tenderer shall offer licence fee payable to TSRTC per month towards allotment of ATB Agency, which shall be

exclusive of taxes(net amount payable to TSRTC). The existing commission rates i.e., 5% for Non-AC and 7% for AC services

will be made applicable to the ATB Agent, on TSRTC ticket bookings. The amount offered shall be the net amount payable to

the Corporation.

The amount should be mentioned in figures as well as words. In case of difference in the amount recorded in figures

and words, the amount recorded in words will be taken into consideration.

The tender will be awarded to the highest bidder (H1 bidder),

after negotiations and recommendations made by Tender Committee constituted for this purpose.

If the license fee quoted is same by more than one

tenderer, then the tender will be finalized on lottery basis.

Note : Even though the tenderers meet the requirements, they are

subject to be disqualified at any stage if they have made misleading or false representations in the forms, statements and attachments

submitted in proof of the requirements / qualification.

16. Amendment of E-tender Document: At any time prior to the Proposal Due Date, Corporation may, for any reason, whether at its own initiative

or in response to clarifications requested by a Bidder, modify the e-tender Document. Any modification thus issued will be informed to all

the prospective bidders by notifying on the website of the Corporation as well as e-tender website. Such modification shall be binding upon all

bidders participating in e-tender process.

17. License Period: The period of licence is for a period of three years and extendable for two more years based on the satisfactory performance.

18. Enhancement in License Fee: The licence fee shall be the same for

the first two years and shall be enhanced by 5%, 10% & 15% in 3rd, 4th& 5th year of licence over the licence fee payable in 2nd, 3rd & 4th

year of licence respectively.

Signature of the tenderer 16

TENDERER'S RESPONSIBILITY:

19. The following due diligence/deliberation is the sole responsibility of the Tenderer:

i. On Site Inspection: The Tenderer may carry out field visit to assess

the place offered in the Bus station on license at any time at his own cost.

ii. The Tenderer is expected to examine carefully the contents of all the documents provided. Failure to comply with the requirements of E-

Tender Document will be at the Tenderer’s own risk. iii. It would be deemed that prior to the submission of Tender, the

Tenderer has: a. Made a complete and careful examination of requirements, and

other information set forth in this E-Tender Document

b. Made a complete and careful examination of the various aspects of the agreement of this e-Tender Document.

iv. Corporation shall not be liable for any mistake or error or neglect by

the Tenderer in respect of the above.

Opening and Evaluation of Tenders: 20. The Tenders will be evaluated online at the Corporate Office at 03.00 P.M., on

20.06.2019 for technical evaluation and price bids will be evaluated online at

03.00 pm on 20.06.2019.

21. In the event of the date specified for evaluation of tender being declared as a

holiday for TSRTC’s office, the due date for submission of hard copies and evaluation of tenders will be the following working day.

Tender Evaluation Committee

22. The Tender Evaluation Committee constituted by the Corporation shall

evaluate the tenders. The decision of the Tender Evaluation Committee in the evaluation of the Tenders shall be final. No correspondence will be

entertained outside the process of negotiation / discussion with the

Committee. 23. The committee have the authority to review and take decision for

finalisation of the license allotment, in case of previous default history in such business by the participating bidder.

24. Any approach from the tenderer’s representative or his Contractor, trying to influence the decision on the tender, officially or otherwise,

shall render the tender liable to be summarily rejected. The tender committee has been empowered to take the final decision regarding the

tender.

25. Amendment of Tender Document: At any time prior to the deadline for submission of proposals,

Corporation may for any reason, whether at its own initiative or in response to a clarification requested by a prospective Tenderer

modify the Tender Document by issuing an addendum.

Signature of the tenderer 17

Any Addendum issued by the Corporation will reflect in the

www.tender.telangana.gov.in / www.tsrtc.telangana.gov.in To provide reasonable time to the prospective Tenderers to take an addendum into

account while preparing their proposals, the deadline for submission of proposals may be extended, at the discretion of the tendering authority,

if required.

26. Allotment of contract As per the recommendations of the Committee, the contract will be

allotted to the successful tenderer. The successful tenderer shall enter

into an agreement with the Corporation within 30 days from the date of

issue of letter of allotment of the contract. The stamp duty to register the

agreement is to be borne by the Tenderer only. Contract period starts

from the 31st day of issue of allotment letter and the Tenderer shall

start the OPRS counter from the date of commencement of contract

period.

27. Termination of tender process The Corporation may terminate the tender process at any time and

without assigning any reason. Corporation makes no commitments, express or implied, that this process will result in a business transaction

with anyone.

UNDERTAKING: I/we have gone through the e-tender Documents and accepted all the terms and condition of the e-tender and bound by the

conditions given in the document as well as scope of work. That we agree that any e-tender may be rejected if the competent

authority feels that the response to e-tender is not qualified enough for

the selected bidder to execute the project.

Seen and accepted.

Signature of the Tenderer

AGREEMENT TERMS AND CONDITIONS

1) The Agency will be allotted to carry out the activities under TSRTC

OPRS at Platform No.15 in Terminal-1, KEMPEGOWDA BUS

STATION/MAJESTIC (BANGALURU) Bus Station viz., issuing of

tickets, cancellation of tickets including concessional tickets for

customers (PHC Card, Journalist pass, Retired employee ID cards

etc.) for customers, refunds against cancellation, postponement,

preponement of journey dates, generation of auxiliary way bills,

attending of enquiries, etc., at the commission rates applicable

for TSRTC OPRS ATB Agents.

a) The licensee has to operate/ maintain the ATB counter round the

clock at KBS/Majestic (Bangaluru) duly providing required manpower

in 3 shifts.

2) The Agent has to function on regular top up of money (prepaid)

basis. The tenderer has to maintain minimum cash balance of

Rs.50,000/-.

a) The licensee shall maintain minimum topup balance of Rs.50,000/- all time in the login account (i.e, Rs.50,000/- should be appeared in

window scroll early morning every day). Less than above amount will treated as breach of agreement and repetition of such instances will

lead to termination of contract. 3) Commission payable at present is @ 5% commission over basic ticket amount to Non AC services

@ 7% commission over basic ticket amount to AC Services

Note: Commission rates can be revised at any time as per the instructions of Corporation from time to time.

4) The Agent is not allowed to carry out any other business at the

reservation counter except booking of tickets for TSRTC services as

mentioned under clause 1) above.

5) The Agent shall start the sale of tickets from the date of commencement of contract period otherwise the allotment gets

cancelled and the Security deposit will be forfeited by the Corporation.

6) The ATB Agent has to allow cancellation of the tickets issued at any

of the Bus Station Counter/ ATB Counter and the refund shall be arranged. The intended passenger has to produce 4 Digit Unique

Code which was communicated to the passenger mobile in SMS fired at the time of ticket booking and is compulsory for cancellation of

tickets.

7) The ATB Agent will get proportionate commission on cancelled

tickets, basing on the percentage of ticket amount retained by the Corporation.

8) No Commission will be paid on preponement or postponement

tickets.

9) The daily sale of ticket target will be fixed during the contract period, year wise. The Agent has to endeavour to achieve the set target.

10) The Agent shall provide the following equipment at the counter at

their own cost.

a) Personal computer

b) Internet connection (Fixed/Mobile)

c) Inkjet Printer/Laser Printer/Dot matrix Printer

d) UPS

e) Required man power

f) Required Stationery& all related consumables

g) One computer terminal on normal days, in peak days, Sundays and festival days extra terminals should be arranged as per

requirement.

LICENSE FEE:

11) The amount quoted in the tenders/agreed to be paid to the

corporation is considered as the license fee amount per month for

the space provided for carrying out TSRTC OPRS activity at

KBS/Majestic (Bangaluru) Bus station put together for the first two

years. Monthly license fee for third year will be enhanced by 5% over

second year. Similarly, monthly licence fee for fourth year will be

enhanced by 10% over third year and for 5th year it will be

enhanced by 15% over the 4th year.

12) The license fee per month for the space provided for carrying out

OPRS activity at KBS/Majestic (Bangaluru) Bus station put together

is exclusive of electricity bill and the same shall be paid in advance

on or before 10th day of current month.

13) The Agent shall pay the license fee to the Corporation, without

any deductions. In other words, the amount agreed to be

paid to the Corporation towards the contract shall be paid in toto.

14) The Agent is liable to pay the penalty for each day of delay @ 36% per annum in case of belated payment of monthly license fee,

electricity charges on the amount payable, in addition to payment of license fee.

15) The Agent shall pay applicable GST at the rate as fixed by the Govt. from time to time on the license fee payable to the Corporation, apart

from payment of license fee as agreed to be paid to the Corporation.

Any delay in payment of GST will lead to interest and penalty as

applicable.

Security Deposit:

16) An amount which is equivalent to six months license fee pertaining

to fifth year shall be paid towards security deposit. The security

deposit shall not carry any interest. The security deposit shall remain

with the Corporation till the agreement period is over. 17) The Corporation shall not be held responsible for any loss or damage

or theft of equipment, accessories etc., installed in the bus

station/shelter by the Agent.

18) The Agent shall be permitted to utilize only the space available at

the existing counter for display of boards. The Agent shall not exhibit

or permit any advertisement of any company/products/service except

displaying the Board of TSRTC Ticket Booking Counter. 19) The SCRM(RR)/ATM/TSRTC/Bangaluru/any other officer authorised by

Corporation is authorized to collect license fee, electricity charges

etc., and for imposing penalties (on behalf of the corporation) on

the Agent for breach of Terms and conditions of the agreement. 20) The Digital Electrical Sub-meter and other required equipment shall

be procured by the Agent at his/her own cost. The licensee shall bear

the expenses of electrical wiring from the power point to the working

place. If the meter is not working, the licensee has to get it repaired

immediately at his/her own cost.

a) The licensee has to pay electricity charges as levied by KSRTC to the

counter room. 21) The Agent shall collect the fares and reservation tariff as prescribed

by TSRTC from time to time. a) The Licensee shall not collect extra charge from passengers over

requisite ticket fare which will attract serious action as per the terms and conditions of the agreement, which lead to termination of

contract.

22) All the existing rules with regard to issuing advance/current

reservation tickets/pre-ponement and post–ponement of journey/

cancellation and refund of fare/return journey tickets etc., are to

be followed scrupulously by the Agent. The tickets sold by its

representatives/employees are subject to the rules in force in

TSRTC. The modifications/additions/deletions of any such rule will be

communicated to the Agent/posted on the TSRTC website and the

same are to be followed from time to time.

23) The Agent shall maintain requisite registers and forms as prescribed

by the Corporation from time to time. a) The Licensee has to provide passenger information relating to TSRTC

services in the counter and over phone available in the counter.

b) Licensee has to provide swiping machine/Paytm facility to enable the

passengers to purchase tickets.

24) Any fraudulent practices like collection of excess fare, black

marketing of tickets, creation of artificial demand, misuse/abuse of

software, ticket fraud, etc., either directly by the Agent or by his/her representative/employee shall be treated as offense and attract the

following penal provision:

i. To impose penalty of Rs.1000-00 for first time.

ii. To impose penalty of Rs.2000-00 for second time.

iii. To terminate the Agency for the third time.

Minimum period of business:

25) The Agent shall carry out the business of TSRTC OPRS activities

viz., issuing of tickets, cancellation of tickets, refunds,

postponement & preponement of journey dates, generation of

way bills, attending of enquiries, etc., for a minimum period

of one year, before seeking termination of contract.

If the Agent intends to vacate the premises for whatsoever reasons

before completion of minimum period of ONE YEAR, the Agent has to

pay the balance amount of licence fee which falls short of the amount

equivalent to the stipulated minimum period of 1 Year.

If the Agent clears the balance contract amount for the left over

minimum stipulated period of one year, the security deposit will be

refunded. In case the Agent fails to pay the amount which falls short

of the amount payable for one year, corporation has the right to

adjust the security deposit towards the dues payable by the Agent and

to refund the balance deposit, if any. In the event of any further short

fall even after adjustment of security deposit, the Agent shall make

good the short fall within the prescribed time indicated by the

licensor.

26) After completing a minimum period of (one year) the Agent can

withdraw from the contract by giving three months notice. In such

circumstances the Security Deposit which may remain to the

credit of the Agent will be refunded after all the dues to the

Corporation have been settled out of the Security Deposit of the

Agent. In case of seeking termination, agent shall continue

reservation till alternative arrangements are made, as advised by the

Corporation.

27) The Agent shall keep the counter opened for 24/7 (24 hours x 7

days of week) and the Tenderer shall not keep the counter closed

even for one day without prior permission. The Agent can keep the

counter closed only after obtaining prior permission in writing from

the ATM/TSRTC/Bangalore or SCRM/Rangareddy. If the counter is

found closed without prior permission from the concerned officials of

TSRTC, the contract is liable for imposition of penalty besides

termination of the contract.

28) The Agent has to promote the sale of tickets on his/her own and

also act as Marketing and Advertising agent for TSRTC for which

the cost shall be borne by the Agent alone in connection with

the promotional measures for enhancing and optimizing the sale of

tickets for TSRTC buses.

29)The publicity matter prepared by the Agent shall be approved in

writing by the Regional Manager, RR Region, TSRTC before releasing

the advertisement th2rough any means by the Agent.

30) The Agent shall arrange for refund of the ticket fare amount in

case of cancellation of service duly informing the

ATM/TSRTC/Bangaluru or SCRM/RR, even if the passenger purchases

the ticket at other counter.

31) The Agent shall keep the counter premises in neat and tidy manner.

In the counter premises, he/she should not keep unnecessary items

except exhibiting the marketing banners, seating lay out etc.,

32) The Agent shall indemnify the Corporation for any financial

implications which may fall up due to any act of the Agent. All such

financial impositions made on the Corporation shall be paid out of the

security deposit paid by the Agent. Such payments will be adjusted in

the License fee paid by the Agent and treated as short fall at license

fee. The Corporation shall not be liable for any loss incurred by

the Agent, its customers, financial institutions, personnel

engaged by the Agent or any other person connected with the

business of the Agent. 33) The Corporation shall not correspond with the representatives

engaged by Agent and for all purposes (for sale and remittance

etc.,) only the Agent is responsible and accountable.

34) The Agent shall furnish information that may be required by the

Corporation from time to time connected with sale of bus tickets etc.

35) The Agent shall comply with the rules and procedure in obtaining

approval in the local/within the territorial limits, in which the

business is being carried out and it shall pay all the taxes imposed or

other penalties payable to the local authorities for the purpose of

carrying on the business of advance booking tickets including

Indian Telegraphic Act or any other law in force from time to time.

In case the Agent fails to pay such taxes, fees or other sum

payable to such local authorities from time to time and if amount

is payable by the Agent, the Corporation will have the right to

pay the such taxes, fees, imposed or other sums out of the Security

Deposit of the Agent. The Agent shall reimburse the amounts paid

within 15 days of such payment.

36) The Agent shall not engage minors/child labour for carrying out the

business. The Agent must comply with all labour laws and must

indemnify the Corporation from the penalties or liability arising out

of the Agent’s non compliance.

37) The Corporation is not liable for payment of any compensation in

case of death or injury, simple or grievous caused to any person

engaged by the Agent while on duty.

38) Agent shall not use the computer equipment for other purpose

except for issuing tickets and other allied functions prescribed by the

Corporation.

39) The Agent shall not mishandle the computer software by loading

other information etc., other than software provided by Corporation.

40) The Agent or his/her employee shall behave in a courteous

manner with passengers to keep up the image of the organization.

Any complaint against Agent or his/her employee over their

discourteous behaviour will be treated as an offence and appropriate

penalty will be imposed by ATM/TSRTC/Bangaluru or SCRM/RR.

41) The workers employed by the Agent shall not have any right

or claim whatsoever for employment in TSRTC at a future date.

42) Agent shall not cause delay either directly or indirectly in operation of

bus and delays reported will be treated as offence and penalty will

be imposed by the Corporation.

43) In the event of death of Agent, the TSRTC OPRS counter agreement

shall come to an end. However, the Corporation may permit the

Legal heir of the Agent to run the counter on the same terms and

conditions for the remaining period of license on execution of fresh

agreement by such legal heir.

44) If the Agent’s computer system or online system fails, the Agent

shall get it rectified and Online system of tickets issues shall be

restored within 24 hours, otherwise the Agent will be terminated

without any notice and the Corporation will make alternate

arrangements for issuing tickets from the particular point.

45) The Agent shall maintain the Computer hardware & internet

connection in working condition every day and shall send all the

outputs daily/monthly periodicals as per schedule to the Officers/In

charges concerned without fail.

46) The Agent shall maintain “suggestions & complaints” book at the

counter which shall be made available to the public on demand,

immediately to make any suggestions or complaints by the

public. It is the responsibility of the Agent to bring it to the notice of

the Corporation. The said book shall be produced to the inspecting

officials during the inspection of the point. Failure to follow this will

lead to levy of penalty and/or termination of agreement and/or

forfeiture of the Security Deposit at the discretion of the corporation.

47)The Agent shall be supplied with a manual of procedure to be

followed, rules and regulations in vogue with regard to

reservation, cancellation, preponement, postponement, return

journey ticket etc., for scrupulous adopting, failing which the Agent

attracts imposition of penalty including termination of Tender for

violating the guidelines under implementation.

48) The Agent is liable for payment for the damage caused to the Bus

station, in the course of installation of computer system or in the

course of removing t he equipment/computer machinery fixtures

etc., The Agent shall have to repair the damage or remit the cost

of repairs assessed by the Corporation failing which the cost of

repairs will be recovered from the Security Deposit.

49) The Agent shall issue Auxiliary way bills/Reservation charts for all

TSRTC services touching the Bus station.

a) The Licensee shall issue waybills and reservation charts 0.30

minutes before to all services touching KBS/Majestic (Bangaluru) to

the crew. In exigencies, the licensee shall issue Waybills in advance

to schedule and un-schedule services as per demand with

permission from ATM/TSRTC/Bangaluru.

50) TDS as per the provision of IT act would be deducted from the

commission payable. Further, the Agent has to comply with the

rules/guidelines to be imposed by Govt. bodies with regard to

GST, VAT etc., and Corporation is not responsible for the said items.

51) The Authorities of TSRTC are empowered to exercise surprise

checks at any time on the Counter/Point.

52) During the agreement period, the Corporation is at

liberty to add/ alter/modify/delete any the condition (s) of the

agreement in the interest of the public.

53) Termination Of Contract

a.The Corporation shall have the right to terminate the Agency and to forfeit the security deposit towards due amounts payable to the

Corporation on the following grounds:

i. If the Agent defaults in payment of licence fee for three

months consecutively or three times in a calendar year.

ii. If the Agent performs any unauthorized business.

iii. If the Agent is found doing or resorting to any unethical

activities or indulging in illegal activities.

iv. If the Agent commits any breach of terms and conditions of

the contract.

b. In case the Agency is terminated, Corporation shall have the right

to adjust the Security deposit amount towards all the dues payable

to the Corporation including incidental financial losses that might

arise on account of such premature termination and also to forfeit

the balance of deposit amount.

54) The Agency can be terminated by giving three months advance

notice on either side. In such circumstances, the deposits which may

remain to the credit of the Agent will be refunded after all the dues

payable to the Corporation have been settled out of the deposits

made by the Agent (security deposit etc.). Corporation shall not be

liable to pay any damages that the Agent may suffer on account of

such termination.

However, the Agent is permitted to exercise this option only

on completion of minimum stipulated period of one year.

Corporation reserves the right to terminate the contact any time

during the contract period, by giving 3 months advance notice to

the Agent.

55) Conclusion of Agreement Period

a. On the expiry of the period of the license or on revocation of the license

under the terms and conditions thereof the Agent shall remove all their

belongings and handover the vacant possession of the premises, intact

to the Corporation

b. In the event of the Agent failing to deliver vacant possession to the

Corporation, the Corporation shall have right to take possession of the

premises by putting its own lock and key to the said premises.

c. The Corporation after taking possession of the premises as provided in

clause may permit the Agent to remove his/her articles after paying the

arrears of licence fee, water and electricity charges, if any within one

week from the date of taking possession of the said premises.

56) The Managing Director of the Corporation reserves the right to modify any condition/conditions of the agreement, and add any other

condition/conditions during the contract period. The Agency has to abide by the conditions modified/incorporated and has to enter into a

fresh agreement with the Corporation at his/her/its cost.

57) In case of any dispute or differences arising on the terms and

conditions of the tender or contract as the case may be, the decision of the Managing Director of the Corporation, shall be final and binding

on both the parties.

If any dispute arises between the Agent and the Telangana State Road Transport Corporation, the Courts at Hyderabad and Secunderabad

shall have jurisdiction.

Annexure - I

To

The Regional Manager, T. S. R. T. C.,

Rangareddy Region, MGBS, HYDERABAD.

Sir,

Sub: TENDERS - Submission of Tender for appointment of ATB Agency

to run TSRTC OPRS counter at KBS/Majestic (Bangaluru) bus

station for sale of tickets for services operated by TSRTC for a period of three years and extendable two more years

based on the satisfactory performance – Reg.

Ref: Tender Notification No: O1/804(01)/2019-RM/RR, DT.23.05.2019.

I/We ________________, hereby submit Tender for appointment of

TSRTC Authorized Ticket Booking Agency at KBS/Majestic (Bangaluru) bus station(Platform No.15 in Terminal-

1) for sale of tickets for the services being operated by TSRTC after carefully going through the Terms and Conditions and other rules

stipulated by the corporation, which are made available to me/us, along with the Tender Form.

Encl: Tender form

Place: -----------------------

Date: ------------------------

Yours faithfully,

(SIGNATURE OF

THE TENDERER) along with seal

Address:

Annexure-I(a)

TELANGANA STATE ROAD TRANSPORT CORPORATION

TENDER FORM

1. NAME OF THE TENDERER : __________________________

2. FATHER’S NAME : ___________________________

3. NAME OF THE BUS STATION : ___________________________

4. NATURE OF BUSINESS : _______________________

5. EMD AMOUNT PERTICULARS : EMD AMOUNT- Rs.________________

DD No. _______________________ DATE : _________________________

Bank Details : ________________

6. TENDER PROCESSING FEE PERTICULARS: AMOUNT-

Rs.________________

DD No. _______________________ DATE : _________________________

Bank Details : ________________

7. FULL ADDRESS OF THE TENDERER: ___________________________

8. AGE OF THE TENDERER : ___________________________

9. PAN CARD NO. ___________________________

10.GST NO.: _________________________

SIGNATURE OF THE TENDERER