Technology Trend 2012 in Sundae Customer Day 2012
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Transcript of Technology Trend 2012 in Sundae Customer Day 2012
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Mr. Navik NumsiangManaging Director | Sundae Solu8ons
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Key Market Trends
Mobility
Smartphonesoutsell PCs
By 2013, mobile
devices will be theprimary method ofinternet access
worldwide
Cloud
0% of newsoIware offerings
this year will beavailable as cloud
services
Data
Data volume forenterprise
applica8ons isdoubling every 1
months
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Anywhere. Anytime.adv. \- ˌ(h)wer, -(h)w ər\
At, in, or to any place or point
adv. \ ˈe-n ē -ˌ t ī m\
At any time whatever
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Mobile, Mobile and Mobile
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What is the Size of the Global Mobile Market?
MicrosoI Tag 2011 Mobile Sta8s8cs
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Global Smartphone Penetra@on:Lead by Asia
Google/ psos Study, 2011
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“In 2012, mobility and the cloud will continue to createopportunities for businesses to engage with customers inintelligent ways across all touch points.
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Data In, Data Out
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Effect of Mobile CRM
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Return on Investment from Mobility
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SMS - takes 6 sec. to deliver an avg. message andthen read within the next 5 mins by > 90% of recipients.
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Cloud
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80% of new software offerings this year, 2012, will be
available as cloud services
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Choices, choices
On-Premise
Saas – SoIware As A Service
Cloud
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Email Marke@ng s@ll ALIVE!
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In 2011, email marketing became the centralhub of online marketing, and usage of email marketing
will likely grow in 2012.
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ROI of Digital Channels
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§
Highly targeted§ mmediate§ Measurable§ Reach§ Cost Effec8ve
What’s Good about Email Marke@ng?
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Any Insight.Noun \ ˈ in-ˌs ī t\
The power or act of seeing into a situation
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CRM systems generate and collect a great deal of data.Unfortunately, much of this information goes to wastebecause the possibilities for exploiting it are ignored.
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Social Network
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Peer Pressure SUPPORT
’m looking fora new camera.
Have you thoughtabout a DSLR?
like the small. Easy tocarry ones. They are
inexpensive and the takegreat shots.
had a really badexperience with the
Model Z from Quartec.Stay away from that one!
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It’s a difficult area but social CRM has matured. In 2012,expect to see much better social monitoring andengagement tools integrated into CRMs.
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Lets take a look at the fundamental changes that Social CRM isintroducing to the current, tradi@onal CRM in terms of…
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There are 2 key reasons forthis:
1. There is no clearlydened strategy in
advance ofdeployment of thesolu8on
2. As a result the wrongsolu8on is chosen anddeployed
The Last:Strategy comes rst and Technology comes second
B a s ed o n a 2 0 0 9
s u r v e y , 4 7 % p e r c e n t
o f a l l s o l u 8 o n p r o j e c t s
f a i l t o m e e t t h e i r
o b j e c 8 v e s.
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Mr. Navik NumsiangManaging Director | Sundae Solu8onsE: [email protected]: @naviknF: facebook.com/navikn