Technology embrace

2020 Edition Annual Newsletter

Technology is a continuous revolution. Let’s embrace it.

Anil YerramreddyGlobal CEO, MOURI Tech

MOURI CONNECTMOURI CONNECT

www.mouritech.com

MOURI Tech’sMessage of Resilience

Our top priorities

remain:

Ÿ Customer success

Ÿ Employee safety

Ÿ Business continuity

“We strive to perform at the highest level, with resilience, while ensuring customer success and implementing safety guidelines.”

Leveraging technology while transitioning to the next normal

The Five Stages to Enterprise Recovery

Leveraging Technology to Flatten

the Curve and Emerge Digitally Fit

*Source: IDC.com

ECONOMIC SITUATION

Flatten the Curve

Improve

business processes

with technology

Fueled by

innovation

Platform-enabled

Ecosystem-centric

Future Enterprise

2020 www.mouritech.com 02

MOURI Tech has been successful in

technology evolution for the past 15 years.

I am sure the future holds many challenges,

but I’m equally confident we have the

vision, courage, passion, and perseverance

to take them on and stay ahead of our

competition. We have excelled at being

innovative and adapting to change.

Moving forward, many great experiences

await us. We will continue to create

new service offerings, transform our

operations, accelerate global expansion,

and enhance the customer experience by

delivering value and thought leadership to

our customers through thick and thin. I am

confident that we will continue to succeed

with our unwavering passion for adapting

to new technologies, industries, and

situations.

Onwards and Upwards!

15-year Journey ReflectionsAnil Yerramreddy, Global CEO

Table of Index

We were knocked down,

we continued to believe in our

dreams, showed resilience,

remained steadfast, learned

from our mistakes, and stood

back up stronger.

MOURI Tech Mélange 06

The Art of Thinking Data 07

System Integrator 08

Cyber Security 20

Chemical Manufacturing 09

Proximity is Power 15

Public Sector and IT 17

Life Sciences 18

Media & Entertainment 19

Tech Trends for

Food Processing

10

Cognitive AI in Telecom 12

Customers’ Appreciations 04

15 Year Journey -

Reflections

22

You Matter! 23

Digital Transformation 14

A Perfect Symbiotic

Relationship

16


2020 www.mouritech.com

Benjamin Doyle

Chief Information Officer

ATN International

Congratulations to MOURI Tech for achieving your

15th anniversary. That ’s a great milestone.

Congratulations to everyone at MOURI Tech for

hitting that anniversary and its not a surprise to me

as MOURI Tech has been a great partner for ATNi.

What I look for MOURI Tech in the coming years is

continued growth, continued excellence in their

service delivery, and expand and deepen our

strategic relationship as time goes on.

Great Partner

Hearty Congratulations to MOURI Tech for achieving

a major milestone i.e. 15th anniversary. It doesn’t

surprise me a bit as MOURI Tech has been a great

partner for TriNet for the last 5+ yrs. I look forward

for the next 15 years of continuous growth and

congratulate everyone on the incredible journey.

I am positive on continuing our partnership, growth

and excelling in whatever the future brings to the

partnership.

Incredible Partner

Gautam Mekala

VP - Technology

TriNet

MOURI Tech has been an integral part of MediaKind

journey. MOURI Tech’s global managed service

programs have allowed us to focus on our

core business. With our aggressive business

transformation and growth strategy roadmap, we

continue to rely on MOURI Tech for our IT and

Engineering services. Congratulations on the 15-year

milestone and wish you all the success!!

Flexible & Reliable IT Partner

Yan Farah-Lajoie

Head of Sourcing &

Procurement, MediaKind

S I N C E 2 0 0 5

Appreciations

Two years ago, Lhoist decided to streamline and

optimize processes, and leverage robotic process

automation. We chose MOURI Tech as the

development partner. The team has been flexible

and reliable through the digital transformation

journey, offering a great experience. Thanks to their

highly skilled specialized resources, we have

delivered many projects on time, on budget, and with

a good ROI. I wish them success for another 15 years

and to grow LHOIST-MOURI Tech partnership.

Digital Transformation Partner

Jacques Renaux

Director - IT

Lhoist North America

Our teammates from MOURI Tech have the same

commitment and passion for what we're building as

our internal employees. We have an extremely

talented and growing team that takes great pride in

the work we do and has quickly integrated with the

Equ inox eng ineer ing cu l ture and va lues .

Congratulations on the 15 year milestone and

looking forward to continuing our strategic

partnership in the years to come.

Like Family

Samir Desai

Chief Technology Officer

Equinox Media

04

Excellence

Customer-centric Social

responsibility

Integrity

Innovation

Associates

Employee First. Customer Foremost.

Evolving. Emerging. Expanding.

To be a trusted and sought-after

partner to our customers in their

success.

As a world-class organization, embedding

quality in everything we do and enabling

technology to empower associates for better

business outcomes to customers.

VISION MISSION

Agile

flexible

collaborative

compassionate

result-oriented

AUSTRALIA | CANADA | GERMANY | INDIA | S. AFRICA | UAE | UK | USA


Build a strong

foundation to your

solutions that

work cohesively.

Reduce Complexity

Connect Data and Workloads

Enhance Security

Integrate multiple

facets of your

organization's business.

People

Processes

Policies

Data

Augment and automate

business processes.

Data Engineering

Enterprise AI

Smart Data Insights

Gain new wings to

reach new plateaus

of productivity.

Invest Today

Realize Tomorrow

Transforming both

services & businesses.

Improve Customer Experience

Leverage Innovation

Achieve coherence in

the business ecosystem to

gain a unique perspective.

Bring Together

Ready to Work

Move beyond cost

efficiencies to an improved

customer experience.

Quality Improvement

High Compliance

Operation Automation

Evaluate, align, and enhance

as per business needs.

Innovation

Detail Engineering

Customized Solutions

MOURI Tech Mélange

A trusted & committed partner in accelerating your digital journey.

Infrastructure &

Cloud Solutions

Advanced

Analytics

Digital

Transformation

Systems

Integration

Enterprise

Solutions

Emerging

Technologies

Engineering

Services

Business

Process Services


Artificial Intelligence solutions for enterprises

Using powerful AI Tools, quantify your

business process landscapes, gain better

business, and data intelligence insights.

Ÿ Reduce business process overheads

Ÿ Platform agnostic tools for all businesses

Ÿ Flexible to layer with legacy systems

MOURI Tech presents

Enterprise AI Solutions for

all your automation needs

AURA SmartEyeVision Insights Simplified

AURA DR skAI-powered fraud detection

AURA DCapAI-powered document data capture

Days of manual data extraction, slow and error-

prone data entry are long gone. AURA DCap brings a

fresh perspective by using a cognitive process to look

into your document data extraction process.

AURA DRisk is an AI-enabled fraud detection solution

to help prevent and manage risk in real time

transact ion systems. This tool br ings ful l

transparency and security for all of your business

processes. The AI eliminates time consuming tasks

and enables fraud analysis to focus on business-

critical cases.

Embed intelligence to your digital devices that gather

images, videos, and more. AURA SmartEye is an Edge

AI-enabled solution that can bring real-time insights

to improve business performance.

Bring enhanced value to your business by using the

AURA Echo tool. Data from your audio recordings can

be processed and analyzed with the AURA Suite AI

system.

[email protected]

AURA EchoIntelligent Audio Data Extraction


Derive optimum value from your IT ecosystem

MOURI Tech is your

System Integrator

MOURI Tech supports organizations by integrating various

IT systems and allowing them to efficiently ‘talk to each

other’ thus helping speed up information flow and

reducing operational costs. System integration services

that seamlessly consolidate disparate technology products

and applications, such as legacy platforms, can significantly

reduce IT complexity and maximize company ROIs.

In a rapidly evolving digital age, where

a d o p t i n g e m e rg i n g t e c h n o l o g i e s i s

imperative for almost all industries, the

enterprise IT landscape can become complex

and challenging to manage. Working with

fragmented IT landscapes may jeopardize

operations’ visibility leading to suboptimal

utilization of resources, higher costs, and

poor business agility.

Accelerate Agility. Boost Productivity.

MOURI Tech Partnerships

Software Partnerships

Solution Partnerships

Hardware Partnerships


Today's supply chain and sales processes are crucial

for manufacturing companies since digital

transformation demands high availability of services.

To meet customer expectations, organizations are

leveraging technology into their customer

relationship management (CRM) systems. MOURI

Tech offers a wide range of solutions in the CRM and

Customer 360 space. With a strong domain

knowledge of chemical manufacturing business

processes, expertise in B2B sales, and extensive CRM

capabilities, we cater to several manufacturing

organizations across geographies. MOURI Tech's

Salesforce Lightning CRM experts provide end-to-

end solutions for the manufacturing industry. We

have successfully delivered CRM platforms to give

users a 360-degree view of customer activities and

help drive business growth with actionable insights

and proactive approach.

Ÿ Drive transparency in sales processes

Ÿ Streamline planning and pipeline

management

Ÿ Integrate backend ERPs/ applications and

provide 360-degree view of customers

Ÿ Accurate account-based forecasting

Ÿ Seamless communication from lead

management to order processing

Chemical Manufacturing - Capitalize on Lightning CRM

“SI Group is a global leader in the innovative

technology of performance additives, process

solutions, active pharmaceutical ingredients, and

chemical intermediates. Headquartered in the USA,

SI Group’s global manufacturing footprint includes

more than 30 facilities on five continents. SI Group

relied on MOURI Tech’s capabilities for a time-bound

Salesforce Lightning CRM Upgrade Project. This was

a global implementation covering 6 international

business units and 700+ business users, handling

100% virtually, within the time and budget. Team

MOURI Tech worked many extra hours, round the

clock to meet the commitment. Congratulations to

Team SI Group and Team MOURI!”

Paul Trimble

Senior Director

Commercial Excellence

SI Group

Jay Nagaram

Associate Director

Salesforce Solutions

MOURI Tech


Jay is a seasoned technocrat who leads MOURI Tech’s

Salesforce CRM division. His great insights have led to

increase business productivity at many client

organizations.

MOURI Tech Success Parameters

MOURI Tech has recently delivered an end-to-end

CRM solution for SI Group and the key outcome was

improved sales process and gaining better customer

insights.

Adjusting to the 'New Normal', MOURI Tech deployed

more than 40 skilled Salesforce professionals,

performed all the operations remotely, and

implemented the project within eight months,

adhering to the project timelines.

Effective collaboration between SI

Group Global and the project team(s)

helped successfully transfer business

requirements.

Tailormade chemical manufacturing

templates, and custom pricing

accelerator gave a definitive

perspective to the project.

Proprietary assessment tools, Master

data integration framework, and

Chemical manufacturing Lightning

CRM templates delivered it on-time

and within the budget.

MOURI Tech Solutions, ranging from typical SCM

implementations, advanced artificial intelligence, and

machine learning techniques such as Vision AI, Edge

AI, and predictive technology solutions have helped

organizations shape their business landscape. Our

goal is to ensure clients have improved business

processes and faster time to market.

09

Tech Trends for Food Processing IndustryAs food production and sourcing methods are being reinvented, technologies like RPA and

Data Engineering/ Analytics have become the frontrunners.

Supply Chain

Optimization

with Power of

AI/ ML

The client had a major pain point to optimize

inventory levels, and the number of warehouses

needed to service customers. The current processes

were manual and tedious to make these decisions.

Supply chain managers made decisions with their

traditional knowledge and that was not optimal.

MOURI Tech solved the problem with a data-driven

approach that saved millions of dollars in costs for

the client. The ROI was approximately six months. A

prescriptive analytics solution that involved

modeling the entire supply chain network of various

factories, warehouses, and customer locations

into a Mixed-Integer Linear Programming (MILP)

optimization model was provided to the customer.

The model helped calculate the costs for millions of nodes within the supply chain network and answer critical

questions around inventory requirement, storage needs and the number of warehouses, etc. The client was able to

leverage the solution outputs for strategic negotiations with sub-contract warehouses saving millions of dollars. A

senior member of the client team stated, “We are going to leverage this solution as a strategic tool for supply chain

execution. We believe the optimization model insights can give us an edge over the competition to ship our products

faster yet keep costs low”. In the coming months, the customer is expected to scale up the solution.

“MOURI Tech is a leading IT company and we have the

opportunity to engage them at the beginning of our

digital transformation journey. We started with data

assessment workshop where MOURI Tech helped us

identifying the gaps, the opportunities in order to

pursue our journey and created a roadmap in terms

of infrastructure what we needed to invest as well as

projects.

We are very pleased with the work that MOURI Tech

has done with JBS. We were lucky to have successful

implementations, working with very highly skilled

professionals all the way from AWS, Google Cloud,

Edge technologies, SAP.”

Abbas Chokor

Center of Innovation &

Technology for Excellence (CITE): JBS


The Food and Beverage

industry is in a re-engineering

mode. The infusion of the

latest technologies has helped

this business vertical improve

efficiency, regulate costs, 0along with providing a 360

view into customer lifecycles.

As per industry reports the

global food service market is

expected to reach $4.2 trillion

by 2024, with a compound

annual growth rate (CAGR) of

3.6% from 2019-2024,

implying that the industry is

on a fast-track mode.*

The infusion of e-commerce/

online platforms, along with

on-the-go food services,

coupled with innovations

in packaging and diet-

consciousness, are significant

factors towards market

growth.

*Researchandmarkets.com

10

Never before have 200,000 documents per month been processed

Documents are everywhere and the accounts payables department

remains swamped with these documents. To categorize, validate, and

extract information to process invoices is arduous, cumbersome,

prone to errors resulting in invariable payment delays.

AURA DCap from AURAsuite.ai automates this data extraction

process. Highly complex or unstructured documents can get easily

processed by the intelligent extraction process. It does not need any

template to do so. AURA power keeps auto-learning on and hence you

may process any format in any language.

Ÿ Reduced the processing time from 15 minutes to 5 minutes per

request

Ÿ Improved productivity by 5 times

Ÿ Instituted overall 90% automation

Ÿ Achieved >98% accuracy while eliminating human errors

Ÿ Reduced the document processing time by 50% and creating

resource availability to focus on priority activities

JBS is a leading food processing company with a vast

product portfolio ranging from fresh and frozen to

ready-to-eat meats and marketed through renowned

brands. They connect farmers to customers in ways

that ensure food safety and improve environmental

efficiency. Their 10,000+ employees help supply high-

quality, nutritious products, such as meat, poultry, and

other animal feed.

Processing large quantities of meat using an outdated

technology meant inconsistency in grading meat at

scale. JBS was concerned about massive food wastage

due to the lack of an effective quality control system.

They preferred an automated meat grading system

that could simulate a human meat grader 's

observational and reasoning skills.

How Machine Learning influenced price predictions for a global leader in food processing

Amith leads global sales for MOURI

Tech. He is passionate and

demonstrates persistence when

dealing with prospects.

He is a visionary, who is well-versed

in the changing markets and adept

at converting challenges into

opportunities.

Amith Kulkarni

Director - Sales,

MOURI Tech


MOURI Tech helped JBS deploy an efficient AI pipeline

for automatic inspection and grading of processed

meat. The automated meat grading system consisted

of a computer vision model – AURA SmartEye, which

obtained the carcass characteristics and a knowledge

base for meat grading and set rules to determine the

quality of graded meat.

Benefits:

Ÿ The client saved $0.5million per month and

avoided 1000 defects a day

Ÿ Automation reduced the inspection cost by 54%

Ÿ Improved defect detection by 90%

Ÿ Reduced false positive rate by 40%

11


AI/ML and RPA can help CSPs streamline

operational efficiency and maintain

uninterrupted services.

These disruptive technologies empower

communication service providers to

unleash the power of digital workforce and

help reduce the mundane human tasks.

This improves business productivity and

frees resources to focus on the high value

activities.

Cognitive AI in Telecom

A strategic approach to reduce cost and improve customer experience It is vital that communications service providers (CSPs)

find cost-effective ways to consolidate data, streamline

processes, maximize the impact from their workforce,

and increase both efficiency and efficacy. But how?

“As IT is changing and so is Telecom. We want to leverage modern technology to improve

customer experience, automate business processes and digitize organization.

Implementing RPA with MOURI Tech, we see many benefits, and key are drastic reduction in

time (from 30 days to 3 days or even less) to process customer requests, and we also reduced

the error rate in data entry as software BOTs are incredibly reliable.”

Benjamin Doyle

Chief Information Officer- ATN International

Global IT Service Management for

better unified customer experience

MOURI Tech’s client and its subsidiaries invest and

operate telecommunications and renewable energy

companies in the US and internationally. It serves the

markets that are geographically distinct and

technically challenging. A wide range of applications

and processes within the company caused delays

and made the work of customer service agents and

the IT service desk much harder. MOURI Tech helped

the client integrate its ServiceNow instances with

various custom applications, Salesforce CRM and

Okta (Identity and Access Management) tools etc.

This system integration solution helped provide a

consistent quality service experience to the client’s

business customers, and enabled customer service

team members and the IT service desk to focus on

high value tasks for better revenue generating

opportunities.

The client now has a complete overview and control

on various incidents reported, and can manage them

optimally. This also helped them with a structured

flow of tasks for effective management, resulting in

performance improvement and cost optimization.

Mobile Money Solution: Enriching

customer experience on-the-go

The client established itself as a progressive full-

service telecom solution provider following

international standards in the Guyana region.

Following the mission to foster a better quality

service, they needed to transform their current

mobility solution to the latest technological

environment and enhance customer experience.

MOURI Tech helped the customer with the digital

transformation and application modernization

journey. Features like security lock, transaction

dashboard, in-app chat, and QR code-based bill

payment system not only lowered the cost of

operations, but greatly enhanced its user experience.

It was a facelift from legacy systems to an all new

mobility environment.

12

“Maximising ROI from your RPA by taking a Centre of Excellence approach”

Building an automation Centre of Excellence (CoE)

is critical to long-term success. A CoE approach can

help CSPs identify which processes can and should

be automated to create a strategic plan to scale

automation and increase ROI.

Praveen is the Chief Strategist for

Data Engineering & Data Science at

MOURI Tech. He drives typical AI/ ML,

and data strategy for our clients to

empower them with all modern data

techniques to lead the competitive

market.

Praveen Kola

Vice President, MOURI Tech

Customer requests routed through the company’s

website were addressed through an automated

business process leveraging RPA coupled with AURA

DCap. The BOT understands the requests, invokes

the appropriate process BOT based on the keyword,

processes the request by validating the supporting

documents such as passport, driver license, etc.,

uploaded by the customer through a customized

OCR. By integrating with AURA DCap, this solution

helped validate the information available in the

application, providing status to the sales team and

the customer via an automated reply.

Achieved >98% accuracy while

eliminating human errors

Instituted overall 90% automation

Reduced the processing time from 15

minutes to 5 minutes per request

Improved productivity by 5 times

In-time service request closures

Reduced operational costs to enhance

productivity

Improved customer experience

Customer service automation for a telecom leader

This telecom giant targeted fraud management to

detect suspicious behavior and anomalies to prevent

fraud techniques by identifying patterns of customer

actions. The existing tool relied on a manual review

process of potential frauds that took considerable

time and was extremely repetitive.

AURAsuite.ai offers fraud detection tool AURA DRisk

that targets suspicious behavior to prevent an array

of fraud techniques and lost revenues. It identifies

anomalies and policy non-compliances. AI/ML

analyzes service usage patterns to create different

usage profiles to detect anomalies and trigger

configurable actions. The AI solution operates with

near human intelligence and automatically learns to

counteract the counterfeiters. Using the MOURI Tech

solution, the customer benefits from proactive fraud

prevention and reduced manual review workload by:

Ÿ Identifying customer patterns

Ÿ Service usage anomalies detection

Ÿ Identified movement analytics

Ÿ Invoice analytics

Ÿ Uncommon prepaid usages

Ÿ Increased fraud capture rate

Ÿ Minimization of resources in investigation

Ÿ Delivers a competitive advantage

Ÿ Annual savings by unveiling fraud losses

Fraud Detection powered by AURAsuite.ai


“The solution is not only cloud based

but also takes care of the variations

with which the documents can be

presented by a customer, and it

resulted in improved customer

experience.”

Nitin Chopra

Vice President, ATN International

98%

90%

1⁄3

5x

13

Digital Transformation Moving forward

in a sustainable and

thoughtful way

Digital transformation is a journey where companies

rethink their business models with a strategic

mindset by understanding the customers, building

relationships, and delivering memorable experiences.

Today, digital engagement has taken on a whole

new sense of urgency. As companies transform

themselves, the potential to revolutionize industries is

exciting.

MOURI Tech has nurtured several clients across

multiple industries to connect people, processes, and

technology making them more agile, innovative, and

authentic to meet the ever-changing business needs.

We have successfully enabled our clients to leverage

the right technologies in customer experience, cloud,

data engineering, process automation, IoT, and

mobility to activate their digital needs and achieve

tangible benefits along the transformation journey.

We help clients build a digital transformation

strategy and showcase how modern technologies

help improve the product and customer experience.

We integrate and orchestrate end-to-end digital

processes for efficient business outcomes. As a

NextGen digital enterprise, MOURI Tech enables

businesses to leverage distributed innovation and

drive growth. Together with our clients, we redefine

digital at scale—reimagining processes to keep pace

with technological changes, supporting continuous

delivery.

Our best practices approach, internal frameworks

and methodologies, products and accelerators, and

process automation tools assure 100% on-time

delivery success, within our client's budget.

Siva is passionate about the Digital

Transformation journey for clients

to achieve their business

transformation goals.

Siva Dega

Vice President,

Digital Transformation, MOURI Tech


Industries Served

Media

Telecommunications

Food & BeverageAutomotive

Retail

Life Sciences Manufacturing

Transportation

Financial

MOURI Tech's Expertise

ExperienceDesign

Modern

Technology

BusinessIntelligence

DigitalAccessibility

OperationalExcellence

BusinessAgility

CustomerExperience

Business Solutions

Cloud & IoT

Accelerator

&Products

sProcess

Autom

ation

Frameworks & Metho

d

IncreasedROI

oolgy

14

“MOURI Tech has been an extremely valuable and

flexible technology partner for REEF on our

journey to build and scale our ecosystem globally.”

Matt Lindenberger


REEF Technology


REEF also announced partnerships with DHL for

micro-fulfillment and last-block e-cargo bike delivery,

national COVID testing and pop-up clinics with

Carbon Health and BioReference, and vertical urban

farming with Crate to Plate.

Our Partnership - Together for Tomorrow

MOURI Tech has been a strategic technology partner

over the past five years supporting REEF in their

business transformation journey. With successful

application modernization and rationalization

techniques, MOURI Tech standardized REEF's

application portfolio during their Mergers and

Acquisitions (M&A). Furthermore, the drive towards

digital transformation helped several business

verticals at REEF take advantage of MOURI Tech's

expertise in consolidating and transforming their

applications to NextGen using modern technologies.

As the partner of choice, MOURI Tech also served as a

managed service provider (MSP) and assured

business continuity. We have always been

committed to providing partners with excellent

attention and delivering a consistent customer

experience and REEF is our partner extraordinaire.

2020 was a big year for REEF. In November, the

company announced a $700 million growth

equity round let by Mubadala as well as a $300

million infrastructure partnership with Oaktree

called The Neighborhood Property Group.

Proximity is Power

With over 100 Neighborhood Kitchens across 20+

North American markets, REEF is empowering local

restaurants and national brands—from Michelle

Bernstein in Miami, fast growing mission-driven

brands like Burger-Fi, or David Chang's Fuku—to

launch and expand their delivery service operations

under a seamless revenue share partnership.

By providing seamless access to a distributed

network of Neighborhood Kitchens, handling all

costs, operations, and food preparation, REEF

provides a turnkey, zero capital investment

solution for restaurateurs looking to launch or

scale their business.

REEF's mission is to connect the world to your block.

REEF is transforming its distributed real estate

network of more than 4,500 parking lots and garages

into Neighborhood Hubs, leveraging the power of

proximity to connect people and neighborhoods to

locally curated goods, services, and experiences.

With more people living in cities than ever before,

and the cha l lenges ar i s ing f rom modern

consumption patterns, REEF sees an opportunity to

reimagine more sustainable and neighborhood-

centric economies.

REEF is leveraging its distributed real estate network

and technology to create a proximity-as-a-service

platform. Whether a growing local business, or a

g lobal brand, REEF provides the platform

entrepreneurs and businesses need to deliver their

products locally and at scale.

15


MOURI Tech and TriNet partnered to grow defined contributions to the business

Implementing an effective digital solution requires a

cohesive strategic plan. Driven by the common

goal, MOURI Tech and TriNet formed a strategic

partnership to accelerate their digital transformation

and workplace modernization.

TriNet is a leading USA-based professional employer

organization (PEO) for small and medium-sized

businesses.

Bret Haag

Director,

Technology Services

TriNet

A Perfect Symbiotic Relationship

A two-way partnership between

TriNet and MOURI Tech

demonstrates trust, togetherness,

and transparency keeping

integrity and core values high.

“MOURI Tech has become an integral partner with TriNet, helping us achieve our goals

around operational excellence. Over the past years, TriNet has expanded our business

requirements to include off U.S. business hour support for our clients, enhanced

Information Security protocols, increased observability across our platforms and

implementation of an agile approach to software development and change

management. Each of these initiatives requires skilled employees who are willing to take

ownership of work streams and provide around the clock vigilance. MOURI Tech has done

an outstanding job of aligning with TriNet’s changing technical needs and ensuring that

each of these business initiatives are successful. TriNet looks forward to a continued

partnership and joint success for both of our companies.”

TriNet recognized the need to be agile and

modernize its IT infrastructure. MOURI Tech helped

TriNet simplify and streamline its IT infrastructure

while facilitating its cloud migration journey. Benefits

included proactive management, improved

monitoring capabilities, high security, and enhanced

performance.

MOURI Tech engaged TriNet to streamline its people engagement process. TriNet helped

MOURI Tech automate its payroll and benefits administration, eliminating the time-

consuming manual process. Its online self-service tools made it easy for MOURI Tech

employees to view their personal and employment information in a single platform. As

part of the engagement, TriNet helped MOURI Tech with:

24/7 Support

Better services

Mobile App

On-the-go availability

Streamlined HR Processes

Industry best practice adoption

99.9% SLA adherence

Reduced operational

risk

Over the past four years

200+ hours

saved quarterly

Automated

authentication process

low ticket

volumes, significantly

1 weekTime to market cycle,

(12 weeks, earlier)

Kishore is a seasoned client servicing

expert who leaves no stone unturned

when it comes to value based

solutioning.

Kishore Yerramreddy

Vice President, MOURI Tech

16

MOURI Tech is a seasoned partner, working with

public sector and non-profit organizations,

especially with United Nations (UN) agencies for

their digital transformation and business process

automation solutions. The partnership is built on

quality, commitment, trust, and transparency.

Key initiatives in the year 2020

Ÿ Modernized their IT integration HUB, leveraging

our proprietary integration and error handling

tools

Ÿ Streamlined HCM business processes by

implementing SAP SuccessFactors

Ÿ Automated end-to-end budgeting and forecast

processes

Ÿ Transformed their existing Reporting and

Analytics solutions leveraging industry best

practices

MOURI Tech is part of their IT innovation journey;

this partnership has helped us understand their

people, culture, methodologies, and processes

across the globe. We rejoice this long-time, multi-

level association with the UN.

Technology as in Front Runner Public sector and Non-profit Orgs


Amarnath Anumandla

Vice President, Analytics

MOURI Tech

“Partnering with MOURI Tech has helped us

strategically align these six objectives. First was to

drive engagement and value across our programmes

and departments, second to improve the strength of

our cybersecurity, third to drive process efficiency,

fourth to boost cost-effectiveness, fifth to build

staff capacity, and sixth to align technology and

innovation.”

Kaan Cetinturk,

CIO and Director of Information

Management and Technology, UNRWA

Amar leads Data engineering and analytics division

at MOURI Tech. His fresh approach towards

reimagining data and visualization techniques are

key to drive data value at client environment.

ITU | UNIDO | CTBTO | UNRWA | UNICEF

UNRWA - United Nations Relief and Works Agency

focused for Palestine Refugees in the Near East,

needed an integration platform for its set of business

applications of diverse categories as real-time,

batch, on premise, on-cloud and a few third-party

applications.

MOURI Tech analyzed their existing integration HUB

and recommended a hybrid integration platform

using Microsoft Azure. Our proprietary integration

and error handling framework helped us seamlessly

migrate to the hybrid environment in time. This

solution is scalable, easy to implement, and aligned

with their IT strategy resulting in speed and

collaboration of information.

MOURI Tech Foundation follows United Nations'

Sustainable Development Goals, with special focus

on Quality Education, Good Health and Well-being.

www.mourifoundation.org

17

Inventory Stock Out Predictor

A leading pharmaceutical firm had issues managing

its drug inventory levels, with dependance on

contractual agreements with suppliers, shipping

locations, and logistics. Predicting market demand

and controlling the inventory holding cost was a

challenge, due to the paper-based procurement

process that lacked dynamic data insights.

MOURI Tech helped solve the problem with an AI-

based data-driven model. The prescriptive analytics

solution modeled their entire supply chain network

with various data sets such as external demand

data, SKU shelf life, price categories of each drug, and

contractual terms with suppliers and manufacturers.

Further, assumptions on parameters such as cost,

safety stock, and obsolescence were agreed upon

with the client. A monthly inventory planning model

was generated specific to its geographic regions.

Outcomes:

Ÿ Increased forecast accuracy by 5% while

reducing stock-outs by 3%

Ÿ Reduced the inventory holding cost by 2%

Ÿ Ability to predict and optimize monthly

procurement schedules for suppliers

RPA for Effective Sales Processing

Our client is a medical service provider of essential

products and services that help improve clinical and

operational outcomes. With multiple customer

purchase orders (POs) every day, they encountered

chal lenges in manually processing the PO

information. Employees performed multi-stage

activities for processing and mapping these POs

against the sales orders. Thus, they wanted to

automate the process and reduce the average

handling time.

MOURI Tech implemented a BOT that could replicate

the manual task. The system can now automatically

pull customer information from emails and extract

data using Optical Character Recognition (OCR)

feature. As per instructions, the BOT takes specific

fields and uploads the PO in the SAP system,

mapping it against the sales order. Once confirmed,

it automatically sends an order confirmation email to

the customer and captures detailed logs for further

audits.

Outcomes:

Ÿ Achieved >97% accuracy eliminating human

errors

Ÿ Reduced processing time from 15 mins to less

than a minute

Ÿ Error-free processing of 8,000 documents at the

beginning of every month

Ÿ Reduced response time to its customers

Ÿ Complete transparency of purchase orders

against sales orders

MOURI Tech has an excellent track record helping the

life sciences industry adapt and optimize to meet

changing consumer demands. The need to do more

with less is spurring healthcare organizations to

invest in solutions that deliver a seamless (and

digital) customer experience, greater productivity,

lower costs, and improved clinical outcomes.

Industry Focus

We help organizations rethink their

business models to deliver on the new

normal by providing technical, quality

compliance with special focus on:

• Contract Research Organizations

• Patient Engagement

• Healthcare Payers and Providers

• Pharmaceutical

• Medical Devices

Healthcare Technology Focus

• Clinical Cloud Capabilities

• Healthcare Analytics

• Social Media

• System Integration Services

IT Enabled

• Clinical Data Management

• Investigator Payments

• Pharmacovigilance

• SAS Programming and Statistical

Analysis

Accelerate innovation in life sciences


Media & Entertainment:Build a resilient and live enterprise

Karunakara is certified PgMP, PMP, CSP, CSM, and, ITIL

Professional. Karuna leads the business consulting

group at MOURI Tech. He helps clients with best

business practices base-lined upon industry

standards to bring better outcome.

Karunakara Reddy Mallakuntala

Vice President

Global Business Consulting

MOURI Tech


With resilient future focus, the Media

and Entertainment industry is ready

to thrive by:

Ÿ Invigorating the approach to customer

engagement as customer needs have changed

Ÿ Refreshing the entertainment experiences

through a rejuvenated set of service offerings and

keeping pace with business agility

MOURI Tech provides wide range of solutions and

services to help its M&E clients to stay competitive.

Ÿ Intelligent advertising, dynamic content

management, distribution, streaming data points

development, AI technologies

Ÿ Our research and innovation labs ensure

appropriate skills to meet market demands

Ÿ Advanced AR/ VR technologies for video and

gaming, and publishing

Ÿ Extended Reality (XR) – With the use of real time

game engine such as UNREAL, we bring a

combination of immersive gaming and motion

capture to merge physical and digital worlds

together

Ÿ E-Advertising techniques for a targeted segment,

infrastructure modernization, and portfolio

management, and many more

Our Video streaming expertise includes:

Ÿ Streaming services / technology platforms

including real-time stream monitoring

Ÿ DRM Security and content authoring workflows

Ÿ High quality streaming experience with low

latency

Ÿ Best practices for content management systems

for video assets and metadata

Raghu Marthi

Chief Information Officer

MK Systems USA Inc. (“MediaKind”)

Benefits realized:

35% savings: Operating cost YoY

~50% decrease: Monthly ticket issues

>75% efficiency: Monthly financial closures

97% incident resolution: No operational

disruption

MediaKind is a global manufacturer of broadcast

equipment and solutions delivering all aspects of

broadcast production, including content creation,

distribution, and delivery.

MOURI Tech, as a valued partner, is engaged in

managed services:

Ÿ Maintaining MediaKind's application landscape

that includes ERP software, legacy system,

enterprise portals, and middle ware

Ÿ Building all hardware and software products

such as AVP 4000 System Encoder, Media Edge,

MK Contribution Encoder, etc., through

advanced variant configuration data modeling

for the MediaKind CRM offering

Ÿ Providing rich set of managed services through

proprietary framework—Smart Hand model

leveraging a flexi-time mechanism for round-

the-clock availability

Ÿ Managing geographical migration of data

centers, service provider collocation, and

consolidation of data centers for cost and

operational optimization

MOURI Tech helped MediaKind in digital innovation

by providing almost real-time quoting capabilities for

its products and prices. MOURI Tech implemented

CPQ solution by integrating with SAP S/4 HANA and

Customer Experience Portfolio, thus enabling sales

teams to access deals, focus on forecasts, actuals,

revenue, and billing. The solution allowed MediaKind

to be fully transparent to its end customer and help

build customer loyalty. Read more>>

“MOURI Tech has proved to be a

trusted solution partner, helping us

with the right mix of technical skills

and delivery excellence to solve highly complex

business problems. In addition, MOURI Tech’s

collaboration effectively improved our technology

eco-system to keep up productivity and operational

efficiency at higher levels.”

19

https://www.sap.com/documents/2020/11/40444ed9-bc7d-0010-87a3-c30de2ffd8ff.html

At MOURI Tech, we take Preventive Cyber Security very seriously. In the year 2020, IT Security has been our

TOP priority, as the global pandemic had an unprecedented impact on the standard operating environment

for most organizations. We took the opportunity to learn from the evolving threat landscape under remote

working conditions and built a secure operating environment using top of the line security solutions to

counter global cyber threats. Today we are well-positioned to support our clients with similar cutting-edge

cyber security solutions that we have implemented for ourselves, along with lessons learned on preventive

mechanisms.

Cyber Security in 2020 and beyond...

MOURI Tech has a prioritized set of actions that collectively form a defense-in-depth set of best practices

that mitigate the most common attacks against systems and networks.

Offense informs defense

Continuously learn and improve to

build effective defense policies.

Continuous diagnostics and

mitigation

Test and validate the

effectiveness of current security

measures and to help drive the

priority of next steps.

Prioritization

Set controls for risk reduction and

protection.

Automation

Automate defenses for

organizations to achieve reliable,

scalable, and continuous

measurements of their

adherence to the controls and

related metrics.

Measurements and Metrics

An established set of metrics to

measure the effectiveness of

security.

MOURI Tech adopts a 'Three Lines of Defense' model to ensure that risks and controls are properly managed by its businesses, functions, and technology teams on an on-going basis.

First Line

Proactive 24x7 operational and

business teams, drive compliance

to policies and standards over the

business' use of systems and

processes.

Dedicated team of cyber security

associates leveraging multiple

security solutions to provide

proactive and preventive round-

the-clock monitoring, threat

detection and response, and

review of security controls.

Second Line

Information security risk teams,

formulate and monitor policies

and provide assurance over

control compliance and operation

within the first line.

Second line teams also provide

subject matter expertise for the

development and

implementation of controls,

tooling, and projects.

Third line

Internal auditors provide

independent review of the control

state of the first and second lines

and the interaction between them.

MOURI Tech is committed to

managing a continual

improvement of its customers’

information security systems,

following specific regulations to

reduce exposure to potential legal

situations, operational loss, or

reputational damage.


Ÿ Robust Security & Reliability

Built-in security and continuous compliance

Ÿ Better Productivity & Security

Secure access to data from anywhere, anytime!

Ÿ Real Time Collaboration

Tools that facilitate real time “remote” teamwork

Ÿ Effective Secure Communication

Simplified Audio Video Communication

Ÿ Flexible Integration

One robust platform; extensive integrations

Ÿ IT Controls & Improved Efficiency

Unprecedented level of controls for administrators

“State-of-the-Art” collaboration platform to support Remote Workforce

Secure Remote Workforce Collaboration

Cyber Security Posture


Uday leads the infrastructure services and cloud

solutions practice of MOURI Tech. He brings a fresh

perspective on how to optimize the IT infrastructure

portfolio for customers across the globe.

Uday Bhoomagoud,

Director – Infrastructure Services

MOURI Tech

ENVIRONMENT

21

Reflections 15 Year Journey

S I N C E 2 0 0 5

Change is a constant and organizations that embrace

innovation effectively, lead in this era. MOURI Tech

lives up to this—it is demonstrated well by its journey,

where it stands tall today, providing end-to-end

solutions to varied segments.

Innovation

Carsten Ziegler

Advisor, Technology & Innovation

It is the commitment shown by the leadership in

carving a path to success through our values, and by

the workforce in bringing innovation, reflecting

uniform growth for MOURI Tech through 15 years of

our journey.

Srini Sandaka


Commitment

Sunil Navva

Director - ERP SAP

ProgressiveOrganization that values innovation and creates a

collaborative culture where employees are

encouraged to share ideas.

Stable. Striving.

MOURI Tech grows steadily and organically. It

proved it is a stable and value adding company by

withstanding several world wide critical crises, while

maintaining its core values and dedication to our

society.

Matthias Kucharska

BDM - Europe

What began in 2005 as a small firm of just a handful of people

with a vision, passion, and ambition now stands tall as a

global leader in Enterprise IT solutions focusing on customer

and employee centricity. We are the IT partner of choice for

our customers. Our innovations, sincere efforts and

transparency make us stand out in a saturated, competitive

marketplace. Some of the reflections from our leadership,

celebrating our 15 years of excellence!

Since its inception in 2005, MOURI Tech has shown

continuous growth and it is the reflection of our long-

term relationships with our customers, partners,

vendors and associates. Connecting, collaborating,

contributing.

Vara Lakshmi Yallanti

Director - Finance

Constant

Swarna Annapureddy

Director - HR & Strategy

Be the role modelIn today’s dynamic environment, it’s important for

every leader to create and reflect their own style. Be

inspiring, admirable, and lead by example.


Tammy Hurst

Director of HR

& Operations

Trikanth Basetty

ERP Lead Consultant

You Matter!At MOURI Tech we live by the ‘Employee First and Customer Foremost’ philosophy and we are

proud of it. MOURI Tech’s associates are at the core of our success milestones. We celebrate

people and rejoice moments of collaboration. At MOURI Tech, you are encouraged to be

yourself and follow your natural talent and passion. Our employee value proposition

attributes are to help you evolve into a great being and a positive contributor. In our growth

journey “You Matter!”

It’s been an amazing 10 years for me and for

MOURI Tech, together. I’ve grown as the

company has, appreciating the opportunities,

the diversity of our People and Customers, the

continuous expansion of our offerings of services

and solutions all over the world, all while staying

committed to our core values. Always: Employee

First. Customer Foremost.

May we, my collective MOURI Tech Family, continue

to grow and serve our company’s global customers

through our mutual passion for outrageous

success long into the future - together!

In hindsight, my 10 year association with

MOURI Tech has been a fantastic phase of my

life. The care and share, learn and apply,

challenge and opportunity; all go hand-in-hand and it

makes me what I am today. My gratitude to the

management for having faith in me and enabling

opportunities for me to grow. I would like to cherish

another set of 10 years at MOURI Tech with same

passion, joy and skills.

A big thanks to the entire leadership and my

managers. Thanks MOURI Tech!

Thank you for being a part of our company's

success over the years. We greatly appreciate

and value your hard work and dedication.

For us YOU Matter! We appreciate you!


Your attention to each detail and the

determination to see the company succeed

and grow is a huge asset.

23

AUSTRALIA | CANADA | GERMANY | INDIA | S. AFRICA | UAE | UK | USA

[email protected] | www.mouritech.com

Resilient. Sustainable. Adaptive.The Future Begins Now!

MOURI Tech, a trusted IT partner, is continuously working to help customers

achieve their business transformation goals. We strive to help organizations,

transform into a 'SMART' - Connected and data-driven organization, ensuring

business continuity and resilience.

Technology embrace

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