TECHNOLOGY AND PRACTICE AS ONE Enhanced Technology Support Model.
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Transcript of TECHNOLOGY AND PRACTICE AS ONE Enhanced Technology Support Model.
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TECHNOLOGY AND PRACTICE AS ONEEnhanced Technology Support Model
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Disclosure Statement
None of the nurse planners or speakers have anything to disclose relevant to the content of this program.
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Learning Objectives
Describe current and ongoing challenges with technology adoption in a large community health system
Discuss the technical and skills gaps identified after a multi- year journey implementing clinical information systems
Provide solutions which can be leveraged to increase technology adoption, staff engagement and competency
Describe outcome measurements
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About Virtua
Comprehensive healthcare system headquartered in Marlton, NJ 3 Hospitals Health and Wellness
Centers Urgent Care Clinics Occupational Health Post Acute Care Retail Fitness Centers/Spas
EMR implemented in most inpatient care areas
Achieved the Stage 6 designation of the HIMSS Analytics Electronic Medical Records (EMR) Adoption Model™.
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Where We Started
Technology
• Began EHR journey in 2006• Best in breed System• Over 100 applications that are supported and used
Support
• Over 100 Super Users• Staff involved in the design team
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Barriers
Technology Adoption Barriers
Pace of Change
EngagementCompetencyOrganizational
Structure
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The wake up call
New EMR
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New Culture where Technology and Practice are One “We are not installing technology for its own sake, but rather to enable a clinical practice change. So if we want to deliver real value through IT, we need to ensure we use Information Technology to change practice; in our case, change nursing care delivery.” (Murphy, 406)
Practice
Technology
Improved Patie
nt Outcome
s
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Key Stakeholder Change Agents
Clinical Transformation Team Leadership End Users
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Clinical Transformation Team
Then
•Central Location•Education Focus•Two Teams•Implementation Focus
Now
•Divisionally Based•Support Focus•One Team•Structured Rounding
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Learning Delivery
Simulation and Gamification
Conversion of OrientationCompetency
Partnerships with Academia
Learning Delivery
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Leadership
Leadership
EngagementCompetency & Education
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Super User Revival
End Users
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End Users
Nursing Structure
Nursing Executive Council
Nursing Congress Councils
Nursing Practice Council
Unit Based Shared Governance Councils
IT Structure
IT Board
Clinical IT/Physician IT Council
Staff IT Council
iTeam
Two way Communication & Collaboration at all levels
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Outcomes
Help Desk Calls
End User Satisfaction
CTT Team
Trends
Issues
End User Satisfaction
Rounding
Metrics
Recognition Criteria
Mentor communication
I-Team
Cost Savings
End User satisfaction
Learning Delivery
Clinical Champions
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Ongoing Challenges
Engagement
Leadership
Competency
Technical Support
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THANK YOU