Techniclly Speaking 2011

1704 S. Slappey Blvd.Albany, Georgia 31701

Non-Profit Org.U.S. Postage

PAIDPermit No. 190

Albany, GA

Dougherty County Campus: 229.430.3500 | Randolph County Learning Center: 229.732.5280www.albanytech.edu

Albany Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, disabled veteran, veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law). Inquiries should be addressed to Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524.

TechnicallySpeaking

A Publication of the Economic Development Division of Albany Technical College | Fall 2011

Providing a hosts of services for Southwest Georgians, the Economic Development Team at Albany Technical College offers such programs

as Lean Six Sigma, Business Logistics, Work Ready, and more!

LOOK INSIDE TO MEET THE TEAM!

Albany Tech’s Economic Development Team

eanLSix SigmaBLACK BELT

For more information, contact Economic Developmentat 229.430.3563 or email [email protected]

GREEN BELT

TechnicallyTechnicallySpeakingSpeaking

EDP Staff

MATT TRICEVice President

[email protected]

GARY FRAGÉDirector, Business

& Industry430.3593

[email protected]

STEVE EIDSONInstructor430.6619

[email protected]

JOHN KLEMMDirector, Business Logistics Program

[email protected]

Technically Speaking is published quarterly by the Economic Development Office of Albany Technical College. Albany Technical College is a unit of the Technical CollegeSystem of Georgia.

Questions and comments relating to this publication or any of its contents may be addressed to Technically Speaking, c/o Albany Technical College, 1704 S. Slappey Blvd., Albany, Georgia 31701, www.albanytech.edu.

On the Cover:INSIDE ATC’S EDP DIVISION Find out more about the Economic Development Team at Albany Technical College and what they can do for you and your business!

Albany Technical College Board of Directors 2011-2012DOUGHERTY COUNTY: Ben Barrow Virginia Parker, Board Chair Col. Mederos Joe Austin TERRELL COUNTY: OPEN LEE COUNTY: Jay Smith

EARLY COUNTY: Robert Chester

BAKER COUNTY: Kent Sanders

RANDOLPH COUNTY: Kuanita Murphy

CALHOUN COUNTY: OPEN

Continuing EducationThe role of continuing education is to develop short courses, workshops, and seminars for professional development and personal enrichment. Students who satisfactorily complete most career, professional and technical courses receive continuing education units (CEUs) documenting that their instruction has met nationally established standards in planning, designing, teaching and evaluating. For more information, visit http://www.georgiaquickstart.org.

Albany Technical College does not dis-criminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, disabled veteran, veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law). Inquiries should be addressed to the Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524.

DOUGHERTY COUNTY CAMPUS 229.430.3500RANDOLPH COUNTY LEARNING CENTER 229.732.5280

www.albanytech.edu

Registration FormEconomic Development Programs

Complete this form and either Phone: 229.430.3563 or 229.430.3593; FAX: 229.430.3591; MAIL: Albany Technical College, Attn: Economic Development Dept., 1704 S. Slappey Blvd., Albany, GA 31701; EMAIL: [email protected]

HowtoRegister

Name ________________________________

Address _______________________________

City _____________ State ____ Zip __________

County ________________________________

DATE OF BIRTH AGE SEX CODE RACE CODE SOCIAL SECURITY #

/ /

Last Grade Level SEX CODES RACE CODES Completed 1. AMER INDIAN 4. HISPANIC 1. MALE 2, ASIAN 5. WHITE

Home Phone ____________________________

Business Phone __________________________

Fax __________________________________

Employer ______________________________

Employer Contact ________________________

Email ________________________________

Employer Address ________________________

City ______________ State ____ Zip _________

You may cancel your reservation and reschedule up to three days prior to the workshop without penalty. Due to the limited notice, all cancellations less than three days in advance will not be refunded. To cancel your workshop reservation, you may:

FAX: 229.430.3591 EMAIL: [email protected] PHONE: 229.430.3563

*by 9 a.m. within three days before the workshop.

There will be no exceptions. No refunds will be made after a class begins.

Cancellation Policy

COURSE NAME DATE LOCATION FEE

We always strive to conduct all scheduled workshops; however, there may be times when registration numbers will require us to reschedule. We apologize for any inconvenience this may cause.

Minimum Class Size Policy

Method of payment: q Check q Cash q Invoice (letter of request or purchase order required)

Charge My: q Visa q MasterCard q Discover q AmEx Card # _____________________________________

Card Holder (Please Print) _________________________________________________________________ Expiration Date: _____________________ Authorized Signature _____________________________________________________________________ Date: ______________________________ (for invoice requests and credit card payments)

Albany Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, disabled veteran, veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law). Inquiries should be addressed to the Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524.

VALERIE A. WILLIAMSAdministrative Assistant

[email protected]

TORREY HOLMESAdministrative

Support Assistant430.3563

[email protected]

BRENDA BRYANTAdministrative

Secretary430.0557

[email protected]

DON REHBERGTesting Assistant

[email protected]


A Note from Our President 4A Note from Our EDP Vice President 5

CREDIT PROGRAMS 6

ASSOCIATE DEGREE & DIPLOMA PROGRAMS:Business Logistics Management

TECHNICAL CERTIFICATE OF CREDIT PROGRAMS:Certified Customer Service SpecialistCertified Warehousing & Distribution SpecialistCertified Manufacturing SpecialistCustomer Contact Specialist (online program)LogisticsLean Six Sigma (Green Belt)Lean Six Sigma (Black Belt)Supply Chain Management

BUSINESS & INDUSTRY SERVICES 10

CONTINUING EDUCATION 11

Ed2Go360 TrainingComputer Applications (online and classroom)Insurance Pre-Licensing CoursesElectrical ContractorsDriver’s EducationForklift Operator TrainingCDL Refresher CourseEMT/Paramedic

FEATURE STORY

ATC’S EDP TEAMMeet the Economic Development Team at Albany Technical Col-lege and find out what they can do for you or your business! 12/13

GEORGIA WORK READY CERTIFICATION 19 Georgia Work Ready - Stand Out!Work Ready Connect Overview

ACT TESTING CENTER 21

HOPE GRANT 22

REGISTRATION FORM 23

This IssueInside

22 Technically Speaking Fall 2011

Helping Outstanding Pupils Educationally

HOPE

For almost a decade, Georgia's HOPE Program has been invaluable to Georgia college students and remains one of the nation's best and most accessible state college financial aid programs. In 2010, almost 145,000 students at the 26 col-leges of the Technical College System of Georgia benefitted from the HOPE pro-gram. Almost 95 percent of those TCSG students used the HOPE Grant to enroll in certificate and diploma programs, while the remaining students used the HOPE Scholarship to help pursue their associate degrees.

For TCSG students specifically, the HOPE Grant and, to a lesser extent, the HOPE Scholarship, has enabled tens of thousands of recipients to earn their college education and launch rewarding careers as part of Georgia's world-class workforce. Beginning with Fall Semes-ter 2011, HOPE recipients at the TCSG colleges will be required to pay a small amount of tuition not covered by the Grant or Scholarship as well as maintain a 3.0 GPA at certain checkpoints.

The HOPE Program includes the:

HOPE Grant (pays most tuition)The HOPE Grant, particularly when coupled with the affordable tuition at Georgia's 26 technical colleges, can make a quality higher education a reality for thousands of Georgians who wish to attend a TCSG college.

Georgia's HOPE Grant is available to residents of Georgia who enroll at any TCSG college to earn a certificate or diploma, regardless of high school gradu-ation date or GPA upon graduation.

Beginning Fall Semester 2011:

New students can enroll using the Grant regardless of high school GPA.

For the 2011-2012 academic year, the HOPE Grant will pay 90 percent of TCSG standard tuition, calculated on the 2010-2011 tuition rate, or $60.75 per credit hour.

Any tuition increase in the 2011-2012 school year will not be covered.

Once enrolled, students must earn and maintain a 3.0 to keep the HOPE Grant.

GPAs will be checked at 30 and 60 semester hours.

For current TCSG students on the HOPE Grant, the 3.0 GPA requirement does not take effect until the end of Fall Semester 2011. After grades have been posted, only students who reached a 30 or 60 semester hour checkpoint during Fall Semester 2011 will be checked and required to meet a 3.0 GPA. All other HOPE Grant eligible students will not be checked until their next semester hour checkpoint.

If lost, the HOPE Grant can be regained one time at the GPA checkpoint.

HOPE Grant benefits are capped at 63 semester hours.

The HOPE Grant can be used for learn-ing support classes and/or dual enroll-ment courses, which don't count in the Grant GPA and checkpoint calculations. Learning support hours do count toward the HOPE Grant hours cap; dual enroll-ment hours do not.

Students who have earned a bachelor's degree are not eligible to receive the HOPE Grant.

Students who were not Georgia residents when they graduated from high school must meet state residency requirements for 24 months before enrolling. (Active military, their spouses and their depen-dents are Georgia residents for HOPE program purposes if stationed in Geor-gia or list Georgia as their residence of record).

Books and fees are not covered.

For more information, visit the Georgia Student Finance Commission , www.gacollege411.org or Albany Technical College’s Financial Aid office.

HOPE

Winter 2010 Technically Speaking 214 Technically Speaking Fall 2011

President’sEmpowering the Workforce

of Southwest Georgia

Dear Friends and Supporters,

At Albany Technical College, we are constantly striv-ing to improve and empower the workforce of Southwest Georgia. Not only are we opening new buildings to expand our services, but we are continuously adding spe-cific programs to our Economic Development training for those workers who need to earn the certifications needed to enhance their job performance.

We launched Lean Six Sigma last summer and it has continued to thrive. We hope your businesses and in-dustries will take advantage of Six Sigma in training your employees to be more efficient.

Inside this issue, you will be introduced to the staff in our Economic Development department and understand each of their roles and what they can help you do in your businesses. They are here to help and answer any ques-tions you may have.

In addition to Six Sigma, don’t forget about the Work Ready certification offered through Economic Develop-ment. We encourage you to have your employees take the Work Ready assessment.

Our focus is your business, your employees, and pro-viding top-notch training tailored to meet your needs. We hope you will take advantage of all we have to offer.

Sincerely,

Anthony O. Parker

Letter Workforce Testing & Training

ACTCenter

What has been the impact of your training program on building the skill levels of your trainees? How skilled is your workforce in jobs that are critical to your success? ACT can help you answer these questions through corporate certification, a process which assesses the skills of your workforce at the level of the individual employee. We focus specifically on the skill sets your employees need to be competent at specific jobs within your company.

ACT Centers offers:

n Skill-specific training through approximately 3,000 computer- based and Web-based courses developed by leading courseware providers.n Workplace skills assessments.n Computer-delivered certification and licensure tests for the trades and professions.n Distance learning using the latest technology.

For businesses and organizations, using the ACT Center™ at Albany Tech will:

n Enable you to deliver training locally or remotely with appropriate technology.n Provide on-demand learning opportunities for individuals or groups.n Allow convenient assessment of job applicant skills through ACT’s WorkKeys® system.

n Provide a facility with support staff and technology for training sessions.n Offer backup to training done in-house.n Provide training and assessment in one location.n Save time and money since employees using individualized, self-paced courseware don’t waste time on material they already know.n Provide a broader range and higher quality of training than many small-size and medium-size companies can usually afford.n Keep you competitive with major corporations at a reasonable cost.

For professional organizations, using the ACT Center at Albany Tech will:

n Offer you access to ACT’s extensive experience administering assessments for professional

groups in many fields.n Provide high-quality, valid, reliable assessments at an affordable cost.n Provide state-of-the-art technology needed to deliver tests efficiently.n Ensure confidentiality through the highly secure transmission of sensitive data.n Provide training and assessment in one location.

FOR INDIVIDUALS, USING THE ACT CENTER AT ALBANY TECH WILL:

n Give you convenient access to programs to enhance your skills and career.n Provide a broader range and higher quality training than has been available before.n Enable you to keep your skills on the cutting edge at a reasonable cost.

Learn more about ACT Centers by visiting http://www.act.org.

Fall 2011 Technically Speaking 21

Vice PresidentPrograms That Fit Your Needs ... GUARANTEED!

This issue of Technically Speaking is a bit different. We choose to acquaint you with the outstanding group of individuals that work for you in the Eco-nomic Development Division at Albany Technical College. I think you will find that the professionals that work for you, day in and day out, are not only professionally qualified but are dedicated to the mission of the College and to your success as an employer in this Region. We are all here because we believe that we can truly make a difference in the economic success of this region and, thereby, increasing the quality of life for all those who live, work and play in Southwest Georgia.

In addition to the profiles of our professionals, you will find information about programs and services offered by the Division. As I have said in this space previously, we want to be an extension of your train-ing departments. We are here to help you and your employees and stand ready to assist you in any way you need. Whether it’s Leadership Training, Lean Six Sigma, Logistics, specific machinery and technol-ogy training….whatever the need, we stand ready to assist you.

Please give us a call or visit us online and send us an email!

[email protected]

Matt TriceVice PresidentEconomic Development Programs

Voice of the

Fall 2011 Technically Speaking 520 Technically Speaking Fall 2011

Work Ready Connect OverviewOn September 9, 2010, Governor Perdue announced Work Ready Connect - the newest member of the Work Ready family. To help Geor-gians understand this new tool, an overview and site walk-through is provided.

Work Ready Connect - www.workreadyconnect.org - is designed to help you use your Work Ready Certificate to find the best job for your skills. It is offered exclusively to those who have earned Work Ready Certificates and can bring you a step closer to your next career oppor-tunity.

On the website, you can:

• Built a personal profile that highlights your job skills, education and qualifications• See recommended jobs for your skill set• Search and apply for jobs throughout the state• Connect with Georgia employers seeking the best possible candidate for their jobs

How It WorksAny Georgian holding a Work Ready Certificate can create a customized profile showcasing their education, job skills and experience. The process is simple and takes only minutes to complete. As you gain new skills, you can update your job profile and gain access to new career opportunities.

Work Ready Connect allows users to search for jobs among companies recognizing Work Ready and will provide recommended jobs based on your profile. And while using Work Ready Connect does not guarantee you will be hired, it does help you stand out from the competition by verifying your core job skills and demonstrating your commitment to success to potential employers.

BenefitsWork Ready Connect gives you a direct line to employers looking for people with your skill set. And these job postings aren’t available to everyone - just those with the Work Ready Certificate level sought by the company. Start building your profile now to stand out in the job market.

MANAGEM

ENT

Diploma & Associate Degree In ...

PROGRAM DESCRIPTION:The Business Logistics program is a sequence of courses that are designed to prepare students for employment in the field of business logistics. The program combines core education courses with specific occupational courses in the areas of customer service, supervision, supply chain management and logistics, which are designed to provide an overvidew of the process from produce idea conception to the delivery of the product to the consumer.

Business Logistics

6 Technically Speaking Fall 2011 Fall 2011 Technically Speaking 19

Do You Want To Stand Out?

GET WORKREADY!

Work Ready ComponentsThroughout its assessments, Cer-tificate and skills gap training com-ponents, Work Ready guarantees workers have the talent necessary for existing jobs and the skill to master the innovative technologies tomorrow’s jobs will require.

AssessmentThe Work Ready assessment is administered by ACT’s nationally accredited WorkKeys® system and measures both core skills and work habits. The Work Ready Certificate quantifies skills in two areas:

• Core skills assessment measures skills in Applied Mathematics, Reading for Information and Locat-ing Information, three skills that are highly important to the majority of jobs in the workplace• Work Habits assessment measures work-related attitudes and behav-

iors in areas that are trainable and coachable, such as carefulness, co-operation, discipline and drive

CertificateThe Work Ready Certificate is awarded based on the lowest score level earned in the three core skill assessment areas. Certificates are issued at four levels:

• Platinum Level: Signifies an indi-vidual has scored at least a level of six in each of the three core areas and has the necessary skills for 99 percent of the jobs in the Work-Keys® database• Gold Level: Signifies an individu-al has scored at least a level of five in each of the three core areas and has the necessary skills for 90 per-cent of the jobs in the WorkKeys® database• Silver Level: Signifies an individu-al has scored at least a level of four in each of the three core areas and has the necessary skills for 65 per-cent of the jobs in the WorkKeys®

database• Bronze Level: Signifies an indi-vidual has scored at least a level of three in each of the three core areas and has the necessary skills for 35 percent of the jobs in the Work-Keys® database

Skills Gap TrainingThe state’s network of technical col-leges offer a variety of ways for you to improve your Work Ready skill level and develop a self-improve-ment plan to boost your Work Hab-its score. You can contact the Work Ready administrator at Albany Tech-nical College to learn how to access free online skills gap trainining. Individualized instruction may also be provided at no charge through adult education centers located on the main or satellite campuses. For a small fee, you or your employer can access instructor-led training through Albany Technical College’s continuing education department.

Diploma (54 credits)Basic Skills (12 cr.)

ENGL 1010 Fundamentals of English I 3ENGL 1012 Fundamentals of English II 3MATH 1013 Algebraic Concepts 3PSYC 1010 Basic Psychology 3

Degree (60 credits)General Core (18 cr.)Area I Language Arts/Communications

ENGL 1101 Composition & Rhetoric 3ENGL 1105 Technical Communications 3

Area II Social/Behavioral Sciences PSYC 1101 Intro to Psychology 3ECON 1101 Principles of Economics 3

Area III Natural Sciences/Mathematics MATH 1111 College Algebra 3

Area IV Humanities/Fine Arts HUMN 1101 Humanities 3

Completion of the occupational courses

Business Logistics Management Diploma

Occupational Courses (42 cr.)COMP 1000 Introduction to Computers 3MGMT 1105 Organizational Behavior 3MGMT 1115 Leadership 3MGMT 2130 Employee Training and Development 3MGMT 1120 Introduction to Business 3MGMT 2205 Service Sector Management 3MGMT 2410 Change and Career Management 3SCMA 1000 Introduction to Supply Chain Management 3SCMA 1015 E-commerce in Supply Chain Management 3

SCMA 1020 Research and Case Studies in Supply Chain Management

3

LOGI 1000 Business Logistics 3LOGI 1010 Purchasing 3LOGI 1020 Materials Management 3LOGI 1030 Product Lifecycle Management 3

DegreeOccupational Courses (42 cr.)

COMP 1000 Introduction to Computers 3MGMT 1105 Organizational Behavior 3MGMT 1115 Leadership 3MGMT 2130 Employee Training and Development 3MGMT 1120 Introduction to Business 3MGMT 2205 Service Sector Management 3MGMT 2410 Change and Career Management 3SCMA 1000 Introduction to Supply Chain Management 3SCMA 1015 E-commerce in Supply Chain Management 3


3



Anywhere! Anytime! Extend

Your Reach

Take your Continuing Education 2go: Through our partnership with Gatlin Education Services (GES), Albany Tech offers over 300 online courses in the many fields listed below. For a full listing of courses and costs, please visit our site at:

http://ed2go.com/albtech/

Accounting and Finance Online Courses:Business • Comprehensive online course in a Computer Applications six-week formatDesign and Composition • Expert instructors lead each courseHealth Care and Medical • Engaging Student discussion areasLanguage and Arts • New sessions starting monthlyLaw and Legal • Confirmation of completion awardedPersonal Development with passing scoresTeaching and EducationTechnologyWriting and Publishing

FEATURED ED2GO PROGRAM FOR FALL SEMESTER:Speed Spanish

Imagine yourself speaking, reading, and writing Spanish. Now you can with Speed Spanish! This course is designed for anyone who wants to learn Spanish pronto. You will learn six easy recipes for gluing Spanish words together to form sentences. In no time at all, you will be able to go into any Spanish-speaking situation and converse in Spanish. “Qué Bueno.”

and we’ll get you there

Going nowhere with your careerGrab a ticket for success fromALBANY TECH ? !


Designed by service-training professionals, the Certi-fied Customer Service Specialist program provides an available work force for Georgia’s hospitality, retail and other service industries. Customer contact is vital to these operations.

The Certified Manufacturing Specialist program is providing Georgia’s manufacturing businesses with qualified employees with strong foundational manu-facturing skills.

The newest specialist program provides a broad back-ground of the manufacturing and distribution skills and methods. This program will allow Georgia indus-tries to hire individuals with confidence and provide

a new level of skill and ingenuity to warehousing and distribution.

The Supervisory Specialist Certificate program focuses on the skills needed to manage the work of others, including all aspects of management from hiring personnel, training and motivating others, and performance evaluations.

Claim your ticket to success at Albany Tech and join the thousands of people who have found job satisfac-tion and advancement through certification. These programs are HOPE eligible for those who qualify.

The Technical College System of Georgia has four unique certification programs that prepares Southwest Georgia’s workforce in the areas of customer service,

manufacturing, distribution and supervision.

CDL RefresherCourse

CDL Refresher

Length: 40 hours Cost: $450 Albany: June 8, 2009 Monday thru Friday, 8am-5pmAlbany: June 17, 2009 Monday thru Friday, 8am-5pm

For registration or scheduling information, contact us at 229.430.3563 or email [email protected].

Staying aware of the latest equipment, communication upgrades, and state

laws will help you get

back on the road or in a new job!


Keep your Georgia Commercial Driver’s License up-to-date with this week long refresher course. Relearn important Hazmat requirements and find out about changes to driving regulations and time allotments.

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Lean Six Sigma


Green Belt, Black Belt

Albany Technical College offers the Quality Assurance Specialist (Green Belt) and the Quality Assurance Professional (Black Belt) certificates in Six Sigma.

For those who qualify, financial aid is currently available for these certifications under the HOPE Grant. Beginning in August 2011, the total cost of these programs

(tuition and fees) will be $822 of which HOPE will pay $546.75. The student will be responsible for $275.25, as well as the admissions application fee of $22.50.

Each student is required to take an entrance exam, unless the individual has achieved a grade of C or better in ENGL 1010 and MATH 1010.

For more information concerning either enrollment in the programs and financial aid, call 229.430.3500 and ask to speak with a financial aid representative

or email [email protected].


LSC

The Logistics Specialist program is designed to provide educational opportunities to individuals that will enable them to obtain the knowledge, skill, and attitudes to succeed in their chosen professions. This program provides academic and hands-on instruction, which supports effective learning within the program and which enhances professional performance on the job.

Logistics Specialist CertificateForklift OperatorTrainingReceive operator training in accordance

with OSHA Standard 1910.178.

This eight-hour program is for participants with prior operator training and fully covers the requirements to be an efficient and safe forklift operator.

Subjects covered include:

n Operator competencies, including operating instructions, warnings, and precautions for the type of truck to be operated;n Truck controls and instrumentation: where they are located, what they do, and how they work;n Engine or motor operation;n Steering and maneuvering;n Attachments - operation and use limitationsn Vehicle capacity/stabilityn Vehicle inspection and maintenancen Refueling/rechargingn Operating limitationsn Operating environment (surface conditions, loads and their effects, load manipulation, stacking/unstacking, pedestrian trafficn Other hazards where vehicle is operated (ramps/loading docks/closed environments, lack of ventilation, etc.)

This course is eight (8) hours in length; three hours of classroom and the balance devoted to hands-on driving. Upon successful completion of the classroom and driving requirements, participants will be issued a certificate of training.

Classes will be held on the second and fourth Saturday from 8am-5pm. Cost is $100. Please call 229.430.3563 for information or to register for the class!


Certificates (Embedded and Stand Alone)Logistics Specialist: LS21 (12 cr.)


Supply Chain Management: SC31 (9 cr.)SCMA 1000 Introduction to Supply Chain Management 3SCMA 1015 E-commerce in Supply Chain Management 3


3

Customer Contact Specialist: CCQ1 (9 cr.)MGMT 1120 Introduction to Business 3MGMT 2205 Service Sector Management 3MGMT 2410 Change and Career Management 3

Service Supervision Specialist: SS71 (9 cr.)MGMT 1105 Organizational Behavior 3MGMT 1115 Leadership 3MGMT 2205 Service Sector Management 3

Certified Manufacturing Specialist: CM51 (11 cr.)AUMF 1520 Manufacturing Organizational Principles 1AUMF 1540 Manufacturing Workforce Skills 2AUMF 1560 Manufacturing Production Requirements 1AUMF 1580 Automated Manufacturing Skills 3AUMF 1660 Representative Manufacturing Skills 4

Certified Customer Service Specialist: CS81 (11 cr.)MKTG 1161 Service Industry Business Environment 2MKTG 1162 Customer Contact Skills 4MKTG 1163 Computer Skills for Customer Service 2

MKTG 1164 Business Skills for the Customer Service Environment

2

MKTG 1165 Personal Effectiveness in Customer Service 1

Certified Warehousing and Distribution Specialist: CW11

(10 cr.)

CWDS 1540 Working in the Warehouse Environment 2CWDS 1560 Warehousing Core and Workforce Skills 4CWDS 1580 Warehousing and Distribution Process 2CWDS 1600 Warehousing Technology Skills 2

Quality Assurance Specialist: QA31 (9 cr.)MGMT 1310 Introduction to Quality Assurance 3MGMT 1315 Define and Measure 3MGMT 1320 Analyze, Improve, Control 3

Quality Assurance Professional: QA21 (9 cr.)MGMT 1340 Quality Assurance Philosophy 3MGMT 1350 Quality Assurance Tools 3MGMT 1360 Advanced Quality Assurance Process 3

The Driver’s Education course is taught throughout the year at the various High Schools in Albany Tech’s Service Delivery Area (SDA) at various times.

The course is designed to meet the State’s Joshua Law requirements. The classes consists of 30 hours of classroom instructions and six hours of supervised training. Albany Tech will award a Certificate of Completion. Contact Felix Oaks (Sonny) at 229.883.2929 for class schedules at the high schools, or email [email protected].

We also offer One-on-One six-hour Driver’s Education for the adult beginner. Contact us at 229.430.3563 or email [email protected].

Design, Develop,Business & Industry Services

Del

iver

!One of the primary strength of the Economic De-velopment Programs (EDP) Division is the ability to design, develop, and deliver training that meets the specific needs of the client organization. These customized or contract training are developed using company-prescribed guidelines and de-livered at a time and place that is convenient to the customer. Training may also take place at our 20,000-square-foot Manufacturing Technology Center, or in one of our networked computer labs. Whether at your place or ours, EDP instructors deliver the training you need when you need it. EDP can also provide the following:

• Lean Manufacturing• Electronic and Instrumentation• Leadership • OSHA compliance package • Strategic planning • Team-building • Customer service • MS Office (2003 & 2007)• Mechanical, electrical, HVAC, hydraulic, pneumatics skills training

*and more*

For more information, or to schedule training, please contact the Director of Business and Industry Services at 229-430-3593.


Albany Tech’s collaboration with 360 Training allows the individual learner to take online courses for personal career growth andcompliance courses that include:• Cosmetology• Real Estate Pre-License• Real Estate Post-License• Real Estate CE Courses• OSHA Hazardous Waste Training

The courses are:• 100% online and self-paced• 24/7 technical support• State-approved and accredited

To register, contact EDP at 229.430.3563 or email [email protected]

FACE-TO-FACE

Continuing Education


EMT - Paramedic - MD - PA - RN - LPN - All Licensed Professionals

Special Introductory Offer - REGISTER NOW!We offer convenient, affordable, one-stop Continuing Education. State of Georgia and National Registry Refresher Courses will fulfill all required State and Registry Recertification requirements. Classes meet once per week on Monday or Wednesday for 10 weeks. To schedule, call Gary Fragé at 229.430.3593 or Hope Muraro at 229.430.3563. For direct questions regarding classes, call Brian Suber at 229.430.3093.

EMERGENCY MEDICAL TECHNICIAN (EMT) BASIC (24 HOURS), EMT I (36 HOURS), PARAMEDIC I (48 HOURS)

Any of these courses plus CPR, ACLS, PALS, PHTLS ... Length: 80 hours Cost: $250

INDIVIDUAL RECERTIFICATION COURSESRN, LPN, MD All Medical Professionals

CPR: $50 (length: 4 hours, 8am-12pm) ACLS: $100 (length: 8 hours, 8am-5pm with a one hour lunch) PALS: $100 (length: 8 hours, 8am-5pm with a one hour lunch) PHTLS: $100 (8 hours, 8am-5pm with a one hour lunch)

Each class will be one day per week on Monday or Wednesday

ALL CLASSES WILL BE HELD AT THE ALBANY TECHNICAL COLLEGE CHARLES B. GILLESPIE, M.D. CENTER FOR EMERGENCY RESPONDERS

8am-5pm in Room 112All courses are taught by EMS instructors.

Course Completion documents and cards will be given the last week of class.These same classes will be offered every quarter. Visit www.albanytech.edu for details. Click on “Areas of Study,”

then “Paramedic Program” for dates and times.


MATT TRICE Vice President of Economic Development

I began my career in Economic Development after graduation from Auburn University as the Director of Government Ser-vices for the Middle Georgia Regional Commission in Macon, Georgia. In that role, I was responsible for grant administration and the public administration functions for the member governments in the Middle Georgia Region. I have been the President /CEO of the Bainbridge-Decatur County Chamber of Commerce and Development Authority; the Vidalia Toombs County Chamber of Commerce and Development Authority and the Sr. Vice President for Economic Development at the Greater Hall Chamber of Commerce in Gainesville, Georgia. I also served as one of three Economic Development Officers for the Georgia Department of Economic Development. I have served as a committee chair for the Georgia Economic Developers Association, a Board Member of the Georgia Association of Chamber of Commerce Execu-tives, past Chairman of the SWGA Chamber Council and Chair of the Regional Committee for the Georgia Quail Hunt. I am a graduate of Leadership Albany and Leadership Georgia and hold the Certified Economic Developer Trainer (CEDT) designation from the TCSG. I got into the Economic Development business in order to help people. By assisting in creating jobs, training our workforce and recruiting industry, I not only impact the communities as a whole but I am part of a team that impacts individuals’ quality of life and provides them with an opportunity for a better job, a better career and a better, overall, quality of life.

STEVE EIDSON Instructor, Economic Development Programs

In my role, I develop and teach for credit courses, develop online and hybrid course formats for course presentation, and assist in managing the Business Logistics diploma and degree programs. I also manage the Six Sigma Quality Assurance Specialist and Profes-sional Technical Certificate of Credit programs. These programs involve student recruitment, assisting students in resolving registration and financial aid issues. In addition, I develop and teach courses for contract training, assist in the development of promotional materials for all programs. I assist in the development of Division goals and objectives, work with other team members to ensure that all goals and objectives are met for the Division. I also work with the ongoing utilization of the college’s QEP project; serve on various committees related to the life of the college. My educational background in Conflict Management enables me to bring a level of understanding and expertise in the soft skills training area to the department. My background in public speaking and training has enabled me to communicate effectively the different levels of material that Economic Development is required to utilize. During my 31-year career in located ministry and in working with non-profit organizations, I was able to develop leadership and management skills that I feel benefit the department and move us forward in meeting our goals. My experience in providing high levels of customer service has enabled me to not only write about the nature of service but to practice those skills. This has enabled our department to grow in its ability to meet the needs of students in both the credit and contract training arenas. This in turn has impacted our ability as an organization to maintain profitability and to see individuals and organizations return to us for the services we provide. Our credit programs comprise a diploma and degree program in Business Logistics Management, which is the process of delivering goods, and materials into the hands of the customer whether that is locally, within state or country, or into the foreign marked. We also offer individual certificates within those programs in the specific areas that make up the overall business logistics idea. These are the Customer Contact Specialist, the Service Supervision Specialist, the Supply Chain Management, and Logistics certificate programs. In addition to these programs, we offer two individual certificates in the area of Six Sigma Quality Assurance, the Green Belt and Black Belt programs. These programs are designed to equip individuals with the necessary skills to function as members of Six Sigma teams that would strive to improve effectiveness and eliminate waste in the work environment. The DMAIC format is utilized as the basis for both programs with hands on activities and project simulations that give practical experience in the areas. Each of these is done within one semester and provides not only a Technical Certificate of Credit but certification in both areas as well.

JOHN KLEMM Director of Business Logistics Program

My role in the Economic Development Programs (EDP) Division is to manage the Business Logistics Degree Program and to teach and advise students. In addition, I assist in other areas when directed by the VP Economic Development Programs, or Director of Business and Industry Services (B&I). As a Marine for 25 plus years, I worked in a variety of positions that enhanced my knowledge of how the Marine Corps manages and moves equipment to meet the needs of the Warfighter. For example when I reported for duty with the Inspector General of the Marine Corps, I was tasked with writing the Marine Corps policy for Marine Corps Readiness during the First Gulf War. This policy laid out how equipment would be moved and how left behind equipment would be managed. I also went on several inspection trips to inspect equipment readiness for the Commandant. As a civilian employee for the Marine Corps, I spent nine years as the Operations Director, Marine Corps Systems Command, Albany, GA. I was responsible for overseeing the equipment sustainers and being a liaison between Systems Command and Logistics Command and other agencies. This job entailed being a go between commands to ensure the flow of equipment, parts, etc. moved uninhibited during critical times in the war on terror. The tools I utilize in my role to make the Economic Development more effective and efficient include the use of Banner WEB and Angel, which helps me manage the students in the program. The essential component to EDP’s effectiveness and efficiency is the teamwork that the staff of EDP exhibits. Teamwork is a big help in providing excellent educational opportunities to our students.

VALERIE WILLIAMS Administrative Assistant to the Vice President of Economic Development

As Administrative Assistant to the VP of Economic Development my role is to ensure that the day-to-day operations of the depart-ment run smoothly and efficiently. I am tasked with a multitude of assignments from event scheduling for the Kirkland Conference Center, Logistics Auditorium and Executive Board Room, creating and submitting reports in a timely manner, payroll, implement-ing office procedures and creating a pleasant and professional atmosphere for both our students and community business partners. With over 15 years in the corporate sector, I bring my project management, computer and people skills to the forefront while occupying my current position. My vast knowledge in the Logistics industry as a Customer Solutions Analyst, Operations Man-ager, and Territory Manager allows me to assist in a variety of projects within the Economic Development Department. With an extensive background in customer service, office and project management it allows me to offer administrative support along with a keen insight into streamlining policies and procedures. Our goal is to enrich our community through Continuing Education courses and helping our business partners enhance their workforce by offering customized training courses via our Business & Industry Program. By taking on the role of instructor for the Georgia Work Ready Basic Computers class, I have the honor of assisting in creating professional, business and tech savvy applicants and personnel. I am now also a certified instructor for our Customer Service Specialist program. In order to guarantee that our office runs effectively and efficiently I’ve went through the process of clearly understanding what the department offers, what our goals are and what is expected of us from all parties being serviced. The tools necessary to safeguard the integrity of our department are implementing policies and procedures for the admission process for all students, creating and using resources such as Banner, KMS, department drives for softcopy storage of all files, cross training staff and usage of software applications (Outlook Calendar, Access, and Excel). In the 8 months that I have been here, I can say is that we (EDP) play a vital role in educating those individuals both employed and unemployed to gain the skills sets needed to maintain or obtain an exciting career. We create partnerships with the local busi-nesses and providing them with the missing components that will help them create a professional and growing workforce. EDP listens to the employer to determine their needs and has provided the classrooms, testing facility (ACT Center), instructors, or the entire course training to assists in obtaining a knowledgeable staff network. Also, with the Georgia Work Ready assessment, we are bridging the gap for employers and employees to infiltrate the necessities of both parties.

GARY FRAGÉ Director of Business & Industry

I served for nearly 22 years in the United States Marine Corps in various positions. These include Infantry Platoon Sergeant, Platoon Com-mander, Drill Instructor at Parris Island, Assistant Marine Officer Instructor at the University of Rochester, and Equal Opportunity Advisor for the Commander Marine Corps Logistics Command, Albany, GA among others. During my time in the Marine Corps, I had the privilege of training, developing, and leading men and women in the service of our nation. After leaving the Marine Corps in 1999, I spent the next two years working as a Mortgage Loan Officer, and as an Assistant Branch Manager for a Finance Company. In search of job satisfaction, I joined the Economic Development Division of Albany Technical College in 2001 as an Adjunct Instructor, which led to a full time position in 2002. As Director of Business and Industry Services, I manage the services we offer to area Businesses and Industries (e.g., customized training), the Continuing Education Program, and function as Dean of Academic Affairs for our Credit Program offerings. I also serve as the Administrator for the Georgia Work Ready Initiative. I am responsible to the Vice President of Economic Development Programs, Albany Technical College. Albany Technical College’s Economic Development Division serves a seven county Service Delivery Area (SDA). Our primary goal in supporting the mission of Albany Tech is to develop the workforce. The Economic Development Division (EDP) accomplishes this goal by offering a wide range of services that include Customize Contract Training, Continuing Education Courses, Credit Programs, Georgia Work Ready Program, High Stakes Testing, and Professional Certification through our ACT Center, Classroom/Conference Space Rental, QuickStart Training Services, and Retraining Tax Credits. These programs represent EDP’s contribution to the relevance of Albany Tech in our SDA and beyond. During the past year, EDP has provided customized contract training to 529 students from 41 companies, totaling 46,495 contact hours. Another 268 students enrolled and completed various Continuing Education courses totaling approximately 5,000 con-tact hours. EDP also worked with the 7 Counties that make up our SDA in becoming Certified Work Ready Communities. In addition, EDP collaborated with other schools in the Southwest Georgia Region to certify an additional 8 Counties as Work Ready Communities. Another way EDP impacts the community is through the creation of Credit Programs that addresses specific professional development needs of area industries. These programs include Business Logistics Management (BLM) Diploma and Associates degree as well as Lean Six Sigma Green and Black Belt Certificates. The key to EDP’s efficiency and effectiveness is the quality of the people we have in the Division and our shared passion and commit-ment to make a difference. In addition to our people, we utilize a variety of tools to enable us to deliver the range of services to the Com-munities we serve. For example, we partner with companies such as ed2go, 360 Training, to deliver high quality compliance and workforce education online.

ins

ideATC’S ECONOMIC DEVELOPMENT TEAM

TORREY HOLMES Administrative Support Assistant

I have extensive administrative experience, most recently having served as the GED secretary in the Adult Education Department here at Albany Technical College. I have also held the position of administrative assistant at the Albany Symphony Orchestra where I provided clerical support for the orchestra, assisted in the planning of community and fundraising events, and resolved a range of administrative concerns and inquiries. Prior to moving to Albany, GA, I resided in Woodbridge, VA where I worked in the non-profit sector for eight years performing a wide variety of task. These tasks include event planning, membership records clerk, seminary registrar, and special assistant to the pastor. I also served the Department of Homeland Security, in Washington, DC as a Security Assistant Sr. Specialist. My creativity, organizational and people skills are used quite often, as well as my willingness and ability to get the job done. My role in the Economic Development Programs (EDP) Division is that of an Administrative Support Assistant, I prepare, and/or type a variety of reports, purchase orders, requisitions, forms, work orders, and invoices. I perform research as needed. I organize the Business and Industry filing system; verify accuracy of files and makes corrections; maintain and update both hard copy and computerized files as needed. I compile and enter a variety of computerized data. I also provide customer service, whereas I greet clients, students, & visitors, answer the telephone and respond to routine requests for information or assistance from employees, the public and other individuals. I take messages, and/or route calls to the appropriate individual. I am cross-trained to fulfill the roll of Proctor for the Georgia Work Ready Assessment, as well as the administrative functions of the Continuing Education Programs. One of the many ways EDP serves the communities is through the Georgia Work Ready Assessment (GWRA). The assess-ments are powered by the ACT WorkKeys Skills, which include Applied Mathematics, Locating Information, Reading for Informa-tion, and a Talent Assessment, which measures work habits and work-related attitudes. The GWRA is offered thru the Governor’s Office of Workforce Development (GOWD) in an effort to make Georgia’s workforce more competitive and qualified to work in any given industry. The assessment is free and is proctored through EDP.

DON REHBERG Testing Assistant

I have a background in manufacturing, having spent 15 years at P&G as a technician. I performed duties such as production, maintenance and served several years as safety representative for various teams. This included making sure we were always OSHA compliant. I also owned and managed a restaurant (Moe’s) for 3 years. Duties included hiring, training and operations, which included inventory control and customer service, which was always a priority of mine.As the Testing Assistant, operate the ACT Center. Our ACT center allows us to deliver computer-based testing and training services to individuals, employers, and professional organizations. Through the ACT Center, we offer tests for licensure and cer-tification in many professions, such as Foreign Service Officers, Dieticians, Social Workers, PGA Golfers and many, many, more. I also administer the Georgia Work Ready Assessment to ATC’s Faculty/Staff and students, as well as the communities that compose ATC’s Service Delivery Area, which include High School seniors throughout the Southwest Georgia School Systems. The ACT Center is another resource used by EDP to serve and develop the SDAs’ workforce needs.

BRENDA BRYANT Office Assistant

My background includes four years working with Hawaii Pacific College as Executive Assistant to the Executive Vice President. I also have sixteen years experience working with various chambers of commerce in Jacksonville, NC, Jacksonville, FL, and Albany Georgia. At the Albany Chamber, I was executive assistant to the President of Economic Development/Chamber of Com-merce. In these roles, I became familiar with many segments of the community, which enabled me to make contacts with many levels of management in particular areas. My primary role in the Economic Development Division is to provide support for the Continuing Education Program. In this capacity, I create the class, enroll the students by inputting data on each participant into the Banner System, and assigned a class number. This also involves calling those students who have indicated an interest in a particular class that is being created. A specified number of students must be enrolled in order to make the class. The Continuing classes include but not limited to Drivers Education, Vehicle Escort Certification, Forklift, CDL, and LOGCOM Academy. Other supporting roles include answering calls, provide front desk support by greeting customers, ascertain their needs, and provide the needed assistance. I also maintain reservations for the Kirkland Conference Center, order supplies for office personnel, assist with data input for Georgia Work Ready applicants and make financial deposits. The primary tools I use in my role to make the Economic Development more effective and efficient are knowledge of people and places in Albany, knowledge of computer, Open-mindedness, and patience.

Albany Tech’s collaboration with 360 Training allows the individual learner to take online courses for personal career growth andcompliance courses that include:• Cosmetology• Real Estate Pre-License• Real Estate Post-License• Real Estate CE Courses• OSHA Hazardous Waste Training

The courses are:• 100% online and self-paced• 24/7 technical support• State-approved and accredited

To register, contact EDP at 229.430.3563 or email [email protected]

FACE-TO-FACE

Continuing Education


EMT - Paramedic - MD - PA - RN - LPN - All Licensed Professionals

Special Introductory Offer - REGISTER NOW!We offer convenient, affordable, one-stop Continuing Education. State of Georgia and National Registry Refresher Courses will fulfill all required State and Registry Recertification requirements. Classes meet once per week on Monday or Wednesday for 10 weeks. To schedule, call Gary Fragé at 229.430.3593 or Hope Muraro at 229.430.3563. For direct questions regarding classes, call Brian Suber at 229.430.3093.

EMERGENCY MEDICAL TECHNICIAN (EMT) BASIC (24 HOURS), EMT I (36 HOURS), PARAMEDIC I (48 HOURS)

Any of these courses plus CPR, ACLS, PALS, PHTLS ... Length: 80 hours Cost: $250

INDIVIDUAL RECERTIFICATION COURSESRN, LPN, MD All Medical Professionals

CPR: $50 (length: 4 hours, 8am-12pm) ACLS: $100 (length: 8 hours, 8am-5pm with a one hour lunch) PALS: $100 (length: 8 hours, 8am-5pm with a one hour lunch) PHTLS: $100 (8 hours, 8am-5pm with a one hour lunch)

Each class will be one day per week on Monday or Wednesday

ALL CLASSES WILL BE HELD AT THE ALBANY TECHNICAL COLLEGE CHARLES B. GILLESPIE, M.D. CENTER FOR EMERGENCY RESPONDERS

8am-5pm in Room 112All courses are taught by EMS instructors.

Course Completion documents and cards will be given the last week of class.These same classes will be offered every quarter. Visit www.albanytech.edu for details. Click on “Areas of Study,”

then “Paramedic Program” for dates and times.

The Driver’s Education course is taught throughout the year at the various High Schools in Albany Tech’s Service Delivery Area (SDA) at various times.

The course is designed to meet the State’s Joshua Law requirements. The classes consists of 30 hours of classroom instructions and six hours of supervised training. Albany Tech will award a Certificate of Completion. Contact Felix Oaks (Sonny) at 229.883.2929 for class schedules at the high schools, or email [email protected].

We also offer One-on-One six-hour Driver’s Education for the adult beginner. Contact us at 229.430.3563 or email [email protected].

Design, Develop,Business & Industry Services

Del

iver

!

One of the primary strength of the Economic De-velopment Programs (EDP) Division is the ability to design, develop, and deliver training that meets the specific needs of the client organization. These customized or contract training are developed using company-prescribed guidelines and de-livered at a time and place that is convenient to the customer. Training may also take place at our 20,000-square-foot Manufacturing Technology Center, or in one of our networked computer labs. Whether at your place or ours, EDP instructors deliver the training you need when you need it. EDP can also provide the following:

• Lean Manufacturing• Electronic and Instrumentation• Leadership • OSHA compliance package • Strategic planning • Team-building • Customer service • MS Office (2003 & 2007)• Mechanical, electrical, HVAC, hydraulic, pneumatics skills training

*and more*

For more information, or to schedule training, please contact the Director of Business and Industry Services at 229-430-3593.


LSC

The Logistics Specialist program is designed to provide educational opportunities to individuals that will enable them to obtain the knowledge, skill, and attitudes to succeed in their chosen professions. This program provides academic and hands-on instruction, which supports effective learning within the program and which enhances professional performance on the job.

Logistics Specialist CertificateForklift OperatorTrainingReceive operator training in accordance

with OSHA Standard 1910.178.

This eight-hour program is for participants with prior operator training and fully covers the requirements to be an efficient and safe forklift operator.

Subjects covered include:

n Operator competencies, including operating instructions, warnings, and precautions for the type of truck to be operated;n Truck controls and instrumentation: where they are located, what they do, and how they work;n Engine or motor operation;n Steering and maneuvering;n Attachments - operation and use limitationsn Vehicle capacity/stabilityn Vehicle inspection and maintenancen Refueling/rechargingn Operating limitationsn Operating environment (surface conditions, loads and their effects, load manipulation, stacking/unstacking, pedestrian trafficn Other hazards where vehicle is operated (ramps/loading docks/closed environments, lack of ventilation, etc.)

This course is eight (8) hours in length; three hours of classroom and the balance devoted to hands-on driving. Upon successful completion of the classroom and driving requirements, participants will be issued a certificate of training.

Classes will be held on the second and fourth Saturday from 8am-5pm. Cost is $100. Please call 229.430.3563 for information or to register for the class!


Certificates (Embedded and Stand Alone)Logistics Specialist: LS21 (12 cr.)


Supply Chain Management: SC31 (9 cr.)SCMA 1000 Introduction to Supply Chain Management 3SCMA 1015 E-commerce in Supply Chain Management 3


3

Customer Contact Specialist: CCQ1 (9 cr.)MGMT 1120 Introduction to Business 3MGMT 2205 Service Sector Management 3MGMT 2410 Change and Career Management 3

Service Supervision Specialist: SS71 (9 cr.)MGMT 1105 Organizational Behavior 3MGMT 1115 Leadership 3MGMT 2205 Service Sector Management 3

Certified Manufacturing Specialist: CM51 (11 cr.)AUMF 1520 Manufacturing Organizational Principles 1AUMF 1540 Manufacturing Workforce Skills 2AUMF 1560 Manufacturing Production Requirements 1AUMF 1580 Automated Manufacturing Skills 3AUMF 1660 Representative Manufacturing Skills 4

Certified Customer Service Specialist: CS81 (11 cr.)MKTG 1161 Service Industry Business Environment 2MKTG 1162 Customer Contact Skills 4MKTG 1163 Computer Skills for Customer Service 2

MKTG 1164 Business Skills for the Customer Service Environment

2

MKTG 1165 Personal Effectiveness in Customer Service 1

Certified Warehousing and Distribution Specialist: CW11

(10 cr.)

CWDS 1540 Working in the Warehouse Environment 2CWDS 1560 Warehousing Core and Workforce Skills 4CWDS 1580 Warehousing and Distribution Process 2CWDS 1600 Warehousing Technology Skills 2

Quality Assurance Specialist: QA31 (9 cr.)MGMT 1310 Introduction to Quality Assurance 3MGMT 1315 Define and Measure 3MGMT 1320 Analyze, Improve, Control 3

Quality Assurance Professional: QA21 (9 cr.)MGMT 1340 Quality Assurance Philosophy 3MGMT 1350 Quality Assurance Tools 3MGMT 1360 Advanced Quality Assurance Process 3

CDL RefresherCourse

CDL Refresher

Length: 40 hours Cost: $450 Albany: June 8, 2009 Monday thru Friday, 8am-5pmAlbany: June 17, 2009 Monday thru Friday, 8am-5pm

For registration or scheduling information, contact us at 229.430.3563 or email [email protected].

Staying aware of the latest equipment, communication upgrades, and state

laws will help you get

back on the road or in a new job!


Keep your Georgia Commercial Driver’s License up-to-date with this week long refresher course. Relearn important Hazmat requirements and find out about changes to driving regulations and time allotments.

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Lean Six Sigma


Green Belt, Black Belt

Albany Technical College offers the Quality Assurance Specialist (Green Belt) and the Quality Assurance Professional (Black Belt) certificates in Six Sigma.

For those who qualify, financial aid is currently available for these certifications under the HOPE Grant. Beginning in August 2011, the total cost of these programs

(tuition and fees) will be $822 of which HOPE will pay $546.75. The student will be responsible for $275.25, as well as the admissions application fee of $22.50.

Each student is required to take an entrance exam, unless the individual has achieved a grade of C or better in ENGL 1010 and MATH 1010.

For more information concerning either enrollment in the programs and financial aid, call 229.430.3500 and ask to speak with a financial aid representative

or email [email protected].



Anywhere! Anytime! Extend

Your Reach

Take your Continuing Education 2go: Through our partnership with Gatlin Education Services (GES), Albany Tech offers over 300 online courses in the many fields listed below. For a full listing of courses and costs, please visit our site at:

http://ed2go.com/albtech/

Accounting and Finance Online Courses:Business • Comprehensive online course in a Computer Applications six-week formatDesign and Composition • Expert instructors lead each courseHealth Care and Medical • Engaging Student discussion areasLanguage and Arts • New sessions starting monthlyLaw and Legal • Confirmation of completion awardedPersonal Development with passing scoresTeaching and EducationTechnologyWriting and Publishing

FEATURED ED2GO PROGRAM FOR FALL SEMESTER:Speed Spanish

Imagine yourself speaking, reading, and writing Spanish. Now you can with Speed Spanish! This course is designed for anyone who wants to learn Spanish pronto. You will learn six easy recipes for gluing Spanish words together to form sentences. In no time at all, you will be able to go into any Spanish-speaking situation and converse in Spanish. “Qué Bueno.”

and we’ll get you there

Going nowhere with your careerGrab a ticket for success fromALBANY TECH ? !


Designed by service-training professionals, the Certi-fied Customer Service Specialist program provides an available work force for Georgia’s hospitality, retail and other service industries. Customer contact is vital to these operations.

The Certified Manufacturing Specialist program is providing Georgia’s manufacturing businesses with qualified employees with strong foundational manu-facturing skills.

The newest specialist program provides a broad back-ground of the manufacturing and distribution skills and methods. This program will allow Georgia indus-tries to hire individuals with confidence and provide

a new level of skill and ingenuity to warehousing and distribution.

The Supervisory Specialist Certificate program focuses on the skills needed to manage the work of others, including all aspects of management from hiring personnel, training and motivating others, and performance evaluations.

Claim your ticket to success at Albany Tech and join the thousands of people who have found job satisfac-tion and advancement through certification. These programs are HOPE eligible for those who qualify.

The Technical College System of Georgia has four unique certification programs that prepares Southwest Georgia’s workforce in the areas of customer service,

manufacturing, distribution and supervision.

MANAGEM

ENT

Diploma & Associate Degree In ...

PROGRAM DESCRIPTION:The Business Logistics program is a sequence of courses that are designed to prepare students for employment in the field of business logistics. The program combines core education courses with specific occupational courses in the areas of customer service, supervision, supply chain management and logistics, which are designed to provide an overvidew of the process from produce idea conception to the delivery of the product to the consumer.

Business Logistics


Do You Want To Stand Out?

GET WORKREADY!

Work Ready ComponentsThroughout its assessments, Cer-tificate and skills gap training com-ponents, Work Ready guarantees workers have the talent necessary for existing jobs and the skill to master the innovative technologies tomorrow’s jobs will require.

AssessmentThe Work Ready assessment is administered by ACT’s nationally accredited WorkKeys® system and measures both core skills and work habits. The Work Ready Certificate quantifies skills in two areas:

• Core skills assessment measures skills in Applied Mathematics, Reading for Information and Locat-ing Information, three skills that are highly important to the majority of jobs in the workplace• Work Habits assessment measures work-related attitudes and behav-

iors in areas that are trainable and coachable, such as carefulness, co-operation, discipline and drive

CertificateThe Work Ready Certificate is awarded based on the lowest score level earned in the three core skill assessment areas. Certificates are issued at four levels:

• Platinum Level: Signifies an indi-vidual has scored at least a level of six in each of the three core areas and has the necessary skills for 99 percent of the jobs in the Work-Keys® database• Gold Level: Signifies an individu-al has scored at least a level of five in each of the three core areas and has the necessary skills for 90 per-cent of the jobs in the WorkKeys® database• Silver Level: Signifies an individu-al has scored at least a level of four in each of the three core areas and has the necessary skills for 65 per-cent of the jobs in the WorkKeys®

database• Bronze Level: Signifies an indi-vidual has scored at least a level of three in each of the three core areas and has the necessary skills for 35 percent of the jobs in the Work-Keys® database

Skills Gap TrainingThe state’s network of technical col-leges offer a variety of ways for you to improve your Work Ready skill level and develop a self-improve-ment plan to boost your Work Hab-its score. You can contact the Work Ready administrator at Albany Tech-nical College to learn how to access free online skills gap trainining. Individualized instruction may also be provided at no charge through adult education centers located on the main or satellite campuses. For a small fee, you or your employer can access instructor-led training through Albany Technical College’s continuing education department.

Diploma (54 credits)Basic Skills (12 cr.)

ENGL 1010 Fundamentals of English I 3ENGL 1012 Fundamentals of English II 3MATH 1013 Algebraic Concepts 3PSYC 1010 Basic Psychology 3

Degree (60 credits)General Core (18 cr.)Area I Language Arts/Communications

ENGL 1101 Composition & Rhetoric 3ENGL 1105 Technical Communications 3

Area II Social/Behavioral Sciences PSYC 1101 Intro to Psychology 3ECON 1101 Principles of Economics 3

Area III Natural Sciences/Mathematics MATH 1111 College Algebra 3

Area IV Humanities/Fine Arts HUMN 1101 Humanities 3

Completion of the occupational courses

Business Logistics Management Diploma

Occupational Courses (42 cr.)COMP 1000 Introduction to Computers 3MGMT 1105 Organizational Behavior 3MGMT 1115 Leadership 3MGMT 2130 Employee Training and Development 3MGMT 1120 Introduction to Business 3MGMT 2205 Service Sector Management 3MGMT 2410 Change and Career Management 3SCMA 1000 Introduction to Supply Chain Management 3SCMA 1015 E-commerce in Supply Chain Management 3


3


DegreeOccupational Courses (42 cr.)

COMP 1000 Introduction to Computers 3MGMT 1105 Organizational Behavior 3MGMT 1115 Leadership 3MGMT 2130 Employee Training and Development 3MGMT 1120 Introduction to Business 3MGMT 2205 Service Sector Management 3MGMT 2410 Change and Career Management 3SCMA 1000 Introduction to Supply Chain Management 3SCMA 1015 E-commerce in Supply Chain Management 3


3


Vice PresidentPrograms That Fit Your Needs ... GUARANTEED!

This issue of Technically Speaking is a bit different. We choose to acquaint you with the outstanding group of individuals that work for you in the Eco-nomic Development Division at Albany Technical College. I think you will find that the professionals that work for you, day in and day out, are not only professionally qualified but are dedicated to the mission of the College and to your success as an employer in this Region. We are all here because we believe that we can truly make a difference in the economic success of this region and, thereby, increasing the quality of life for all those who live, work and play in Southwest Georgia.

In addition to the profiles of our professionals, you will find information about programs and services offered by the Division. As I have said in this space previously, we want to be an extension of your train-ing departments. We are here to help you and your employees and stand ready to assist you in any way you need. Whether it’s Leadership Training, Lean Six Sigma, Logistics, specific machinery and technol-ogy training….whatever the need, we stand ready to assist you.

Please give us a call or visit us online and send us an email!

[email protected]

Matt TriceVice PresidentEconomic Development Programs

Voice of the


Work Ready Connect OverviewOn September 9, 2010, Governor Perdue announced Work Ready Connect - the newest member of the Work Ready family. To help Geor-gians understand this new tool, an overview and site walk-through is provided.

Work Ready Connect - www.workreadyconnect.org - is designed to help you use your Work Ready Certificate to find the best job for your skills. It is offered exclusively to those who have earned Work Ready Certificates and can bring you a step closer to your next career oppor-tunity.

On the website, you can:

• Built a personal profile that highlights your job skills, education and qualifications• See recommended jobs for your skill set• Search and apply for jobs throughout the state• Connect with Georgia employers seeking the best possible candidate for their jobs

How It WorksAny Georgian holding a Work Ready Certificate can create a customized profile showcasing their education, job skills and experience. The process is simple and takes only minutes to complete. As you gain new skills, you can update your job profile and gain access to new career opportunities.

Work Ready Connect allows users to search for jobs among companies recognizing Work Ready and will provide recommended jobs based on your profile. And while using Work Ready Connect does not guarantee you will be hired, it does help you stand out from the competition by verifying your core job skills and demonstrating your commitment to success to potential employers.

BenefitsWork Ready Connect gives you a direct line to employers looking for people with your skill set. And these job postings aren’t available to everyone - just those with the Work Ready Certificate level sought by the company. Start building your profile now to stand out in the job market.

Winter 2010 Technically Speaking 214 Technically Speaking Fall 2011

President’sEmpowering the Workforce

of Southwest Georgia

Dear Friends and Supporters,

At Albany Technical College, we are constantly striv-ing to improve and empower the workforce of Southwest Georgia. Not only are we opening new buildings to expand our services, but we are continuously adding spe-cific programs to our Economic Development training for those workers who need to earn the certifications needed to enhance their job performance.

We launched Lean Six Sigma last summer and it has continued to thrive. We hope your businesses and in-dustries will take advantage of Six Sigma in training your employees to be more efficient.

Inside this issue, you will be introduced to the staff in our Economic Development department and understand each of their roles and what they can help you do in your businesses. They are here to help and answer any ques-tions you may have.

In addition to Six Sigma, don’t forget about the Work Ready certification offered through Economic Develop-ment. We encourage you to have your employees take the Work Ready assessment.

Our focus is your business, your employees, and pro-viding top-notch training tailored to meet your needs. We hope you will take advantage of all we have to offer.

Sincerely,

Anthony O. Parker

Letter Workforce Testing & Training

ACTCenter

What has been the impact of your training program on building the skill levels of your trainees? How skilled is your workforce in jobs that are critical to your success? ACT can help you answer these questions through corporate certification, a process which assesses the skills of your workforce at the level of the individual employee. We focus specifically on the skill sets your employees need to be competent at specific jobs within your company.

ACT Centers offers:

n Skill-specific training through approximately 3,000 computer- based and Web-based courses developed by leading courseware providers.n Workplace skills assessments.n Computer-delivered certification and licensure tests for the trades and professions.n Distance learning using the latest technology.

For businesses and organizations, using the ACT Center™ at Albany Tech will:

n Enable you to deliver training locally or remotely with appropriate technology.n Provide on-demand learning opportunities for individuals or groups.n Allow convenient assessment of job applicant skills through ACT’s WorkKeys® system.

n Provide a facility with support staff and technology for training sessions.n Offer backup to training done in-house.n Provide training and assessment in one location.n Save time and money since employees using individualized, self-paced courseware don’t waste time on material they already know.n Provide a broader range and higher quality of training than many small-size and medium-size companies can usually afford.n Keep you competitive with major corporations at a reasonable cost.

For professional organizations, using the ACT Center at Albany Tech will:

n Offer you access to ACT’s extensive experience administering assessments for professional

groups in many fields.n Provide high-quality, valid, reliable assessments at an affordable cost.n Provide state-of-the-art technology needed to deliver tests efficiently.n Ensure confidentiality through the highly secure transmission of sensitive data.n Provide training and assessment in one location.

FOR INDIVIDUALS, USING THE ACT CENTER AT ALBANY TECH WILL:

n Give you convenient access to programs to enhance your skills and career.n Provide a broader range and higher quality training than has been available before.n Enable you to keep your skills on the cutting edge at a reasonable cost.

Learn more about ACT Centers by visiting http://www.act.org.



A Note from Our President 4A Note from Our EDP Vice President 5

CREDIT PROGRAMS 6

ASSOCIATE DEGREE & DIPLOMA PROGRAMS:Business Logistics Management

TECHNICAL CERTIFICATE OF CREDIT PROGRAMS:Certified Customer Service SpecialistCertified Warehousing & Distribution SpecialistCertified Manufacturing SpecialistCustomer Contact Specialist (online program)LogisticsLean Six Sigma (Green Belt)Lean Six Sigma (Black Belt)Supply Chain Management

BUSINESS & INDUSTRY SERVICES 10

CONTINUING EDUCATION 11

Ed2Go360 TrainingComputer Applications (online and classroom)Insurance Pre-Licensing CoursesElectrical ContractorsDriver’s EducationForklift Operator TrainingCDL Refresher CourseEMT/Paramedic

FEATURE STORY

ATC’S EDP TEAMMeet the Economic Development Team at Albany Technical Col-lege and find out what they can do for you or your business! 12/13

GEORGIA WORK READY CERTIFICATION 19 Georgia Work Ready - Stand Out!Work Ready Connect Overview

ACT TESTING CENTER 21

HOPE GRANT 22

REGISTRATION FORM 23

This IssueInside


Helping Outstanding Pupils Educationally

HOPE

For almost a decade, Georgia's HOPE Program has been invaluable to Georgia college students and remains one of the nation's best and most accessible state college financial aid programs. In 2010, almost 145,000 students at the 26 col-leges of the Technical College System of Georgia benefitted from the HOPE pro-gram. Almost 95 percent of those TCSG students used the HOPE Grant to enroll in certificate and diploma programs, while the remaining students used the HOPE Scholarship to help pursue their associate degrees.

For TCSG students specifically, the HOPE Grant and, to a lesser extent, the HOPE Scholarship, has enabled tens of thousands of recipients to earn their college education and launch rewarding careers as part of Georgia's world-class workforce. Beginning with Fall Semes-ter 2011, HOPE recipients at the TCSG colleges will be required to pay a small amount of tuition not covered by the Grant or Scholarship as well as maintain a 3.0 GPA at certain checkpoints.

The HOPE Program includes the:

HOPE Grant (pays most tuition)The HOPE Grant, particularly when coupled with the affordable tuition at Georgia's 26 technical colleges, can make a quality higher education a reality for thousands of Georgians who wish to attend a TCSG college.

Georgia's HOPE Grant is available to residents of Georgia who enroll at any TCSG college to earn a certificate or diploma, regardless of high school gradu-ation date or GPA upon graduation.

Beginning Fall Semester 2011:

New students can enroll using the Grant regardless of high school GPA.

For the 2011-2012 academic year, the HOPE Grant will pay 90 percent of TCSG standard tuition, calculated on the 2010-2011 tuition rate, or $60.75 per credit hour.

Any tuition increase in the 2011-2012 school year will not be covered.

Once enrolled, students must earn and maintain a 3.0 to keep the HOPE Grant.

GPAs will be checked at 30 and 60 semester hours.

For current TCSG students on the HOPE Grant, the 3.0 GPA requirement does not take effect until the end of Fall Semester 2011. After grades have been posted, only students who reached a 30 or 60 semester hour checkpoint during Fall Semester 2011 will be checked and required to meet a 3.0 GPA. All other HOPE Grant eligible students will not be checked until their next semester hour checkpoint.

If lost, the HOPE Grant can be regained one time at the GPA checkpoint.

HOPE Grant benefits are capped at 63 semester hours.

The HOPE Grant can be used for learn-ing support classes and/or dual enroll-ment courses, which don't count in the Grant GPA and checkpoint calculations. Learning support hours do count toward the HOPE Grant hours cap; dual enroll-ment hours do not.

Students who have earned a bachelor's degree are not eligible to receive the HOPE Grant.

Students who were not Georgia residents when they graduated from high school must meet state residency requirements for 24 months before enrolling. (Active military, their spouses and their depen-dents are Georgia residents for HOPE program purposes if stationed in Geor-gia or list Georgia as their residence of record).

Books and fees are not covered.

For more information, visit the Georgia Student Finance Commission , www.gacollege411.org or Albany Technical College’s Financial Aid office.

HOPE


EDP Staff

MATT TRICEVice President

[email protected]

GARY FRAGÉDirector, Business

& Industry430.3593

[email protected]

STEVE EIDSONInstructor430.6619

[email protected]

JOHN KLEMMDirector, Business Logistics Program

[email protected]

Technically Speaking is published quarterly by the Economic Development Office of Albany Technical College. Albany Technical College is a unit of the Technical CollegeSystem of Georgia.

Questions and comments relating to this publication or any of its contents may be addressed to Technically Speaking, c/o Albany Technical College, 1704 S. Slappey Blvd., Albany, Georgia 31701, www.albanytech.edu.

On the Cover:INSIDE ATC’S EDP DIVISION Find out more about the Economic Development Team at Albany Technical College and what they can do for you and your business!

Albany Technical College Board of Directors 2011-2012DOUGHERTY COUNTY: Ben Barrow Virginia Parker, Board Chair Col. Mederos Joe Austin TERRELL COUNTY: OPEN LEE COUNTY: Jay Smith

EARLY COUNTY: Robert Chester

BAKER COUNTY: Kent Sanders

RANDOLPH COUNTY: Kuanita Murphy

CALHOUN COUNTY: OPEN

Continuing EducationThe role of continuing education is to develop short courses, workshops, and seminars for professional development and personal enrichment. Students who satisfactorily complete most career, professional and technical courses receive continuing education units (CEUs) documenting that their instruction has met nationally established standards in planning, designing, teaching and evaluating. For more information, visit http://www.georgiaquickstart.org.

Albany Technical College does not dis-criminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, disabled veteran, veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law). Inquiries should be addressed to the Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524.

DOUGHERTY COUNTY CAMPUS 229.430.3500RANDOLPH COUNTY LEARNING CENTER 229.732.5280

www.albanytech.edu

Registration FormEconomic Development Programs

Complete this form and either Phone: 229.430.3563 or 229.430.3593; FAX: 229.430.3591; MAIL: Albany Technical College, Attn: Economic Development Dept., 1704 S. Slappey Blvd., Albany, GA 31701; EMAIL: [email protected]

HowtoRegister

Name ________________________________

Address _______________________________

City _____________ State ____ Zip __________

County ________________________________

DATE OF BIRTH AGE SEX CODE RACE CODE SOCIAL SECURITY #

/ /

Last Grade Level SEX CODES RACE CODES Completed 1. AMER INDIAN 4. HISPANIC 1. MALE 2, ASIAN 5. WHITE

Home Phone ____________________________

Business Phone __________________________

Fax __________________________________

Employer ______________________________

Employer Contact ________________________

Email ________________________________

Employer Address ________________________

City ______________ State ____ Zip _________

You may cancel your reservation and reschedule up to three days prior to the workshop without penalty. Due to the limited notice, all cancellations less than three days in advance will not be refunded. To cancel your workshop reservation, you may:

FAX: 229.430.3591 EMAIL: [email protected] PHONE: 229.430.3563

*by 9 a.m. within three days before the workshop.

There will be no exceptions. No refunds will be made after a class begins.

Cancellation Policy

COURSE NAME DATE LOCATION FEE

We always strive to conduct all scheduled workshops; however, there may be times when registration numbers will require us to reschedule. We apologize for any inconvenience this may cause.

Minimum Class Size Policy

Method of payment: q Check q Cash q Invoice (letter of request or purchase order required)

Charge My: q Visa q MasterCard q Discover q AmEx Card # _____________________________________

Card Holder (Please Print) _________________________________________________________________ Expiration Date: _____________________ Authorized Signature _____________________________________________________________________ Date: ______________________________ (for invoice requests and credit card payments)

Albany Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, disabled veteran, veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law). Inquiries should be addressed to the Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524.

VALERIE A. WILLIAMSAdministrative Assistant

[email protected]

TORREY HOLMESAdministrative

Support Assistant430.3563

[email protected]

BRENDA BRYANTAdministrative

Secretary430.0557

[email protected]

DON REHBERGTesting Assistant

[email protected]

1704 S. Slappey Blvd.Albany, Georgia 31701

Non-Profit Org.U.S. Postage

PAIDPermit No. 190

Albany, GA

Dougherty County Campus: 229.430.3500 | Randolph County Learning Center: 229.732.5280www.albanytech.edu

Albany Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, disabled veteran, veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law). Inquiries should be addressed to Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524.

TechnicallySpeaking

A Publication of the Economic Development Division of Albany Technical College | Fall 2011

Providing a hosts of services for Southwest Georgians, the Economic Development Team at Albany Technical College offers such programs

as Lean Six Sigma, Business Logistics, Work Ready, and more!

LOOK INSIDE TO MEET THE TEAM!

Albany Tech’s Economic Development Team

eanLSix SigmaBLACK BELT


GREEN BELT

Techniclly Speaking 2011

Documents

Transcript of Techniclly Speaking 2011