Curtis BryanSunrise, FL 33313 Mobile: 786-704-1329 email: curtisabryan@outlook.com

IT professional with 11 years of help desk experience providing software, hardware, client/server and networking technical support.

Qualifications

Strong critical thinking and problem-solving skills with proven success at handling multiple responsibilities in high-pressure environments.

Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.

Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.

Key Skills

Technical Troubleshooting Hardware Configurations Offshore Team Collaboration Software Installs and upgrades LAN Connectivity Problem Diagnosis Phone & Online Support Preventive Maintenance User Training/Support Customer Service Complaint Handling

Experience

8/2016 - PresentDesktop Support TechnicianRobert Half Technology Boca Raton, FL

Set up and configured entire inventory of laptop computers for Charter Schools USA which included over 100 separate machines

6/2014 - 8/2015

Microsoft Office 365 Technical Support Engineer Teleperformance Boca Raton, FL

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues for Office 365. Excel in asking probing questions and researching, analyzing and rectifying problems. Partnered with Tier II and Tier III help desk peers based in the US, Central America, and India, to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.

Assisted administrators with:

Office 365 Tenant setup and configuration Performed Office 365 migrations from Exchange Server and third party products Resolving issues encountered while migrating to Office 365 Assigning licenses, creating users, mailboxes, and aliases Using Autodiscover to create profiles in Outlook Installation of the Office 365 components on PCs, Laptops, Windows phone, Android and iOS devices using LogMeIn remote desktop when necessary Registering Domain names, Adding and Removing DNS records Adding and changing MX records to point to Office 365 Resolving issues with Mail flow in Office 365 and Outlook Resolving Free/Busy Calendaring issues Creating Distribution Groups, Security Groups, and Dynamic Distribution Groups Choosing the specific migration types to implement for their business Setting up printers and scanners to work with Office 365

Assisted users with:

Using Autodiscover to create profiles in Outlook Resolving issues with mail flow Setting up printers and scanners to work with Office 365 General computer technical support as it relates to connecting to Office 365

3/2012 – 6/2014 Motorola Mobility Technical Support Engineer Teleperformance Boca Raton, FL

Provided technical, customer service, and warranty support for Motorola Android smartphones Processed warranty replacement of damaged devices

8/2005 – 2/2009

AT&T Wireless Customer Service Representative E-telecare Global Solutions Phoenix, AZ

Provided customer service and technical support for AT&T wireless phones, Personal Digital Assistants, and wireless air cards

2002 Network Solutions Technical Support Representative Fort Lauderdale, FL

Assisted customers with registering, changing and removing domain names and DNS records according to their specific needs Assisted customers with adding other Network Solutions products such as web hosting, website design, email, and online marketing Processed bill payments

2000-2001 IBM Technical Support Engineer The Answer Group North Lauderdale, FL

Provided technical support for IBM ThinkPad laptops

Education 4/2005 – 7/2006 Bachelor of Science in Game Design Collins College Phoenix, AZ Graduated 6/1995 High School Diploma Boyd Anderson Senior High School Lauderdale Lakes, FL