ServiceNow IntegrationTechnical Overview

ServiceNow Integration

ServiceNow is an advanced IT Service Management (ITSM) platform that helps to manage enterprise platforms with advanced workflows and integrations. The  QOS  ServiceNow integration  is  designed  to  increase  operational  control,  visibility  and management of distributed  networks.

QOS Networks works within the VMware NSX SD-WAN by VeloCloud platform Orchestrator to derive valuable data that our customers can use to understand their network performance, automate tasks around, and report back to other platforms. The integration makes data interpretation simpler and actionable insights more available. It also allows for existing business processes to flow with a customer’s new SD-WAN solution. 

QOS layers SolarWinds monitoring of devices and circuits, with custom VC integrations all aggregated into ServiceNow for highly customizable alerting and reporting. 

Some of the highlights of integration ServiceNow with the VeloCloud orchestrator platform include:

Incident Management 

QOS API pulls specific metrics from VMware edge, VCO to help automate troubleshooting.

Problem

QOS API correlates problems across the network to kick off troubleshooting workflows

Change

QOS internal change management is supported and maps to change workflows on the client side

Custom SLA

Client specifies SLA, and Monitoring platform generated incidents are enforced via ServiceNow workflow

Monitoring Integration

Monitoring platforms (SolarWinds, SevOne) are integrated into ServiceNow by plug-in. Custom Application Performance Monitoring features are integrated via monitoring alarms.

E-Bonding

Clients can bond their ServiceNow with QOS and share information with workflow for better collaboration.

Asset Management

Asset changes are managed with integration to VCO; reporting and burn rate in ServiceNow CSM portal

CMDB

Configuration validation, Change alerting, versioning and updates

Customer Workflow Automation & Reporting

Full Workflow support and reporting support on all aspects of integration, including custom Work Order templates and customer dependency tracking

Carrier SLA Reporting

Circuits can be tagged with carrier SLA metrics (jitter/latency/packet loss), monitored with SolarWinds, and aggregated within ServiceNow. This allows you to know the performance of the circuit at any time and request SLA violation credits. No finger pointing between internal network teams and carriers.

QOS specializes in being able to work with existing network management and monitoring platforms such as SolarWinds or ServiceNow. Our customers rely on these internal platforms to deliver necessary network insights. QOS is able to configure an SD-WAN solution to operate with our customer’s existing internal processes to feed orchestrator data into their platforms. Get critical data like network health and uptime, areas that need to be addressed, and carrier insights for SLA uptime.

Learn more at qosnet.com/management-and-monitoring