Technical communication

What is Technical communication?

As field within BUSINESS COMMUNICATION encompasses a range of disciplines that work together to communicate complex information to those who need it to accomplish a defined task or goal

who produces technical communication?

1.Technical communicators

2. Technical professionals.

A user-centered approach to proving the right information, in the right way, at the right time to make someone’s life easier & more productive.

As specialist from these disciplines work together with designers, engineers, analyst etc. to ensure that accurate and relevant information is communicated at each stage of the product lifecycle.

the role of technical communicators in business & industry

A memo or an e-mail to request information or identify a problem

A set of instructions to produce and explain a new process or procedure

A proposal to persuade management to authorize a project

A report to document a completed project

An oral presentation to explain a new policy to employees

Inquiry letters, sales letters, goodwill letters, and claim and adjustment letters to customers, clients , and suppliers

Web sites to describe products and solicit job applications

Research reports for external organization

Articles for trade and professional journals

Technical communication & your career

According to training magazine ( Galvin, 2001 ), more than 60% of companies offer regularly schedule training courses communication skills: another 35% offer that training as needed. Only 4% of companies report that they do not offer training in communication skills. The facts of corporate life today are simple: if you cannot communicate well you are less valuable; if you can, you are more valuable.

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