Protecting Your Investments in SAP On-Premise

solutions through modernization with Fiori

Protecting Your Investments in SAP On-Premise solutions

through modernization with Fiori

TechEd 2016 SAP UX

Customer Appreciation

Event

30+ years of experience in the CRM industry

Worked for software suppliers (Brock Control Systems, Clarify, PeopleSoft, SAP) and systems

integrators with roles that included: , pre-sales, sales, sales management. professional services, product

management, product marketing, field marketing

Led over 100 CRM implementations across the US and EMEA

Author and frequent speaker at CRM industry events

Relevant Interview from CRM Insider on the true value of CRM :

http://www.youtube.com/watch?v=_QDj8AKwatE

Comments by Paul Greenberg ( CRM Industry Guru) on merits of the SAP CRM CVN:

http://www.zdnet.com/blog/crm/sap-the-culture-leads-the-products/1862

Jim has a BS in Mathematics from Duke University graduating Magna Cum Laude.

Philadelphia, PA

James.goldfinger@masterdata.tech

Clients & Employers

Jim Goldfinger

• Founder - SAP CRM Customer

Value Network

• PeopleSoft

• Clarify

• Brock Control Systems

• Technology Solutions Company

• 100+ Client Projects

Experience

30+ Years in CRM Industry including 10 years leading the SAP CRM Customer Value Network, a community

of over 300 active clients focused on sharing best practices and lessons learned.

My Mantra: “I didn’t build it and I didn’t sell it to you so I sleep well. I’m focused on you getting value from

your investments in SAP”

Alexey is an experienced Project Manager and SAP CRM specialist with a long record of successful implementations

of SAP CRM in various industries. He has an extensive experience with SAP CRM products (both On-premise and

Cloud based versions): Development and Customizing, Integration, Mobile Solutions, Design of User Interface, etc.

As a Project Manager and System Architect Alexey worked on implementation of SAP CRM solutions for Large Pipe

Manufacturer, Building Material Manufacturer, Beverage Manufacturer, and was responsible for requirements

gathering and consolidation, system architecture design, business process optimization, development management,

change management, quality assurance, staffing, trainings and other activities.

Working for many years as a SAP CRM specialist Alexey has 15+ full cycle product implementations in Telco, Heavy

Industry, Retail, Gas & Oil, Banking industries. Different systems were successfully integrated, universal solution

accommodating different countries and their specific requirements was developed, business processes were

streamlined, top management was enabled to see up-to-date information using performance reports and dashboards,

field force performance was significantly improved.

Alexey has a M.S. in Computer Science, a number of SAP courses certificates as well as Project Management

certificate (CBSD).

New York, NY

alex.kravchenko@masterdata.tech

Clients & Employers

Alexey Kravchenko

• One of the World’s Leading Pipe

Manufacturer

• Large Building Material

Manufacturer

• Multinational Beer & Non-

alcoholic Beverage Manufacturer

• Large Mobile

Telecommunications Company

• National Bank of Ukraine

• Masterdata Ltd.

16+ Years in Information Technology (SAP Products), 12+ Years of SAP CRM Expertise

(Architecture, Customizing, Development, Integration, Administration), 5+ Years of Project

Management Experience

Experience

Who we are

Headquarters

NY (USA)

Paris (France)

Moscow (Russia),

Kiev (Ukraine)

300+ consultants

We can quickly deliver the right team

to every client

with the right experience and expertise

SAP CRM,

C4C

Hybris

eCommerce

Fiori, HCP

BI &

Predictive

analytics

Loyalty

Hybris Mkt

SAP BCM

SAP HCI

OpenText, Filenet

Retail

Banking

Consumer products

Telco

Chemicals

Our Fiori and UI5 experience

50+ projects successfully

delivered

11 active projects

Industries covered: Equipment manufacturing Metallurgy Finance FMCG Pharmaceuticals Public sector Retail Telecommunications

Technology team:

30+ OpenText

200+ SAP

20+ Hybris

More than 10 full project teams

Senior ABAP Development Team

Senior SAP Fiori team

Products: SAP CRM, SAP C4C, SAP Fiori, SAP ERP, SAP BI, SAP PO (PI/XI), SAP HANA, SuccessFactors, Hybris, OpenText

Development:SAP ABAP, Workflow, BSP, BOL, WebServices, SAPUI5/Fiori, Java, JavaScript, PHP, ASP, RoR, AJAX, oScript, Sybase Mobile Platform, iOS, Android, Windows Mobile

• Benefits of having our own SAP Fiori development environment (on-premise and cloud)

• The SAP Fiori solutions development (including integration with other key SAP products) and testing on

our own capacities, followed by deployment on customer environment

• Ability to analyze, identify & resolve the most common issues

• Training of both technical specialists and key business users is typical

Preparation of prototypes

QA of existing solutions

Development and testing

Training of technicians and users

Deployment Support

Preparation of prototypes

QA of existing solutions

Development and testing

Training of technicians and users

Deployment Support

MASTERDATA SAP Fiori environment

Customer SAP Fiori environment

A full cycle of development and support through our

own SAP Fiori environment

How MasterData can assist you regardless of where you are in your Fiori journey

Expert Services On-demand (dynamic COE)

Example:Simple Mobile application

• Time spent on production order submission

• Runs on Mobile, Tablet or Desktop• Supports online and offline modes• Designed to support SAP back-end

Dealer’s Sales OrdersB2B Fiori Application Example

from scratch

Summary• Customer: manufacturer of gypsum and cement based building materials.

The product range are dry mixes, plasterboards, plaster blocks, etc.

• Needs: B2B eCommerce for for Dealers, DIY shops, building companies

• Solution: Fiori B2B application instead of separate eCommerce product

• Project details: 7 months from scratch to production, 1 CRM Consultant + 2 Fiori Developers

• Integration: SAP CRM (quotations, orders, customers) & SAP ECC (stocks, price, order processing, distribution)

• Usage: 200+ active customers (~30 global corporations)

• Frontend: PC browsers, Tablet devices

• Customer satisfaction: 2nd generation (version) of this B2B Fiori App with new features is coming soon

Fiori Launchpad

• 1st page after logon

• Set of applications based on user role

Search Requests

Create Request / Shopping Cart

Create Request / Items Confirmation

Example:Investigative Case Management

CRM ICM Fiori Application Example

Police Department / Detective

Offer expertise - Share experience

• SAP Fiori team provides a wide range of services:

• Design of technical solutions, including integration with SAP/non-SAP products

• Development and/or management of external development team

• Quality assurance

• Training users and technical specialists

• Technical support

• MASTERDATA regularly teaches and grows new technical specialists:

• Our trainers conduct courses for SAP

• We have an extensive expertise in the training of customer’s technicians

Current Client Case Study• Customer has broad SAP footprint including highly customized SAP CRM on-premise

• Pressure from SAP to replace with C4C although not as functionally robust as On-premise

• Pressure from the business to replace with Salesforce as a more modern, robust solution which would introduce significant integration issues

• In-house team attempted to prove FIORI as a possible stop gap measure with small PoC (Down Time Reporting) ran into technical constraints

• Our team came in and quickly fixed issues and brought PoC to a successful close

• That led to several other small FIORI projects including Opportunity Management on Mobile

• Positive response by sales team has absolutely “saved” SAP CRM for the foreseeable future and IT from enormous disruption

• New hands-on CIO (originally skeptical) based on the positive feedback, has given a directive to his team to scour the landscape for more candidates to improve their image

• Anecdote – quick and dirty POC on SRM shown to Finance led to response – “Who authorized you to replace SAP given all the built-in SOX compliance”

• Additional projects being discussed and approved are traversing the SAP landscape

Our Team – standing by and ready to help