Tech Support – an Actual E -mail from a “Baby-Boomer” … · Tech Support – an Actual E...
Transcript of Tech Support – an Actual E -mail from a “Baby-Boomer” … · Tech Support – an Actual E...
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Tech Support – an Actual E-mail from a “Baby-Boomer” Friend
I feel like I signed up to take a Calculus course, but never took pre-algebra...so no amount of studying, reading, or reviewing manuals helps…. the words are in English (well…except words like Ethernet which I am certain does not appear in the English language!) but the combinations of words are meaningless. I am sure the user manuals are written and tech support staff speaks in code to thwart insurgents…..I must be cast in the role of insurgent because I sure can’t interpret their meaning!
I was doing all the changing with 13 year old tech support providing “voice commands.” Of note: tech support staff all use those surreal calm voices we learned to use with Mental Health clients to prevent (us from) becoming violent...
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Quest for Understanding Technology
By: Chuck Simon
Janice Sarasnick RN, MSN
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Where are you Beginner-Turn on/turn off
Intermediate-I have seen inside the mannequin & can troubleshoot.
Advance-I speak technologese
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Introductions Chuck Simon
Simulation Technician AKA the Great OZ
Janice Sarasnick RN, MSN – Assistant Clinical Nursing Professor Simulation Faculty
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Disclosure We have been fortunate enough to experience a variety of simulation equipment. We do not endorse nor do we receive monetary compensation from any company discussed in today’s presentation.
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Objectives Illustrate the need for incorporating innovative ideas into teaching strategies.
Discuss cost factors.
Discuss equipment, functions of the equipment, basic set-up, and operation of the equipment.
Demonstrate use of technology in the classroom setting.
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Objectives Sharing ideas, thoughts, and creative uses of technology used in your institutions as well.
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If we can do this
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We can do this.
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Follow your lines
Mannequin
Geffin Box
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Cables Types of cables
Connection
Use
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Ethernet cable
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USB
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Audio Connection If no sound make sure cable is
plugged in
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RCA
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Used With Audio Mixer
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XLR – Audio Mixer
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Phone Plugs
1/8 inch
¼ inch
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Audio Connection If no sound make sure cable is
plugged in
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Audio Connection (Headphones)
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Network Involve your IT department from the beginning.
Do you have a technology service located within your facility? Make friends.
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Network Network Structure
Wireless
Hardwire = stability
IP addresses - Sub-net
Security
Stability
Speed
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Operating System Know your basic function
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Software All on one computer
Updating software Mannequin Drivers Monitors *When in doubt option to begin again…restart computer.
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Auxiliary Devices Headphones
Converter
Amplifiers
Microphones
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Headphone Distribution Amp
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Audio/Visual Converter (Geffin Box)
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Improving Voice Quality
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Improving Voice Quality
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Problem Solving Philosophy
Know schematics
Document common problems
Communication is key
Classes on networks, basic computer terminology, helps with communication
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Sherlock Holmes Once Said
“When you have eliminated the impossible, whatever
remains, however improbable, must be the truth.”
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{
Educating with Technology
It’s all in the presentation
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Had Harvey and all of the beautiful arrhythmias on Laerdal software
How to mesh the 2.
**I know Hey Chuck can we…
Arrhythmia Recognition
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Arrhythmia recognition through powerpoint.
Old Objectives-Arrhythmia Recognition
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Recognize the arrhythmia and the implications this has on the patient status.
Knowledge – Senior residents had arrhythmia recognition course. Ready for advance.
Skill – more than just interpretation of the patient status. Apply whether patient is stable or not and differential DX. Options.
Attitude – Immersed in clinical context.
New Objectives
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The Whole Picture
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VGA Cable Ethernet Laerdal 3G© Instructor Monitor
with software Laerdal 3G© Patient Monitor with
software IP Address Podium with projector attached Audio input/output for affects.
Equipment Required
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2 laptops One with Laerdal SimMan Instructor
Application Second laptop with the Laerdal SimMan
Monitor Software Application.
Step 1
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Step 2 – Connect to Projector
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VGA cable
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Step 3 – Connect the 2 laptops
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Ethernet
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Step 4–Select Virtual Manikin
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Step 5–Start Monitor Application Process
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Step 5 - IP Address
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Now your instructor application laptop will control your monitor.
Learners will be unable to see what you are doing as the instructor.
Step 6
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Step 7–Changing the Monitor
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Harvey Vital Sims Ventriloscope 3G
Enhancing Projects
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Use of Harvey
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Ventriloscope
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Same as Harvey, however also includes heart sounds and more lung sounds.
Lose the ability for students to hear WHERE there heart sounds will be louder.
$7,500 vs. $85,000. Grants help cover the cost. Ventriloscope also can be used with
standardized patients.
Use of Ventriloscope
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SWBAT: Differentiate arrhythmias Interpret need for intervention
New Leaner/Basic
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MD, PA, NP, Advance RN SWBAT Differentiate arrhythmias as they occur in the
clinical setting. Interpret intervention. Recognize heart sound that correlates with
condition.
Advance Learner
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Case study on Steroids. Constructivism. More immersion into the problem (case study).
Problem Based Learning
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Meetings
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Location Verification
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IT Set-up
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Equipment Needed
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Simple & Effective
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Basics
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Merging Technology
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It Works!
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Tried & True
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Questions?