Eshcol Tech Solutions

BPO ServicesVoice:-The services which we deliver are the Escalator of

success, we ensure for the better leads to your requirements.

We focus on the Services with all the equipments which our representatives intercede with customers to achieve the Targeted task. Our agents who handle the voice process offer our clients of the worldwide updated information and suitable solutions needed by customer. Our Managers and Supervisors continue to check each conversation of our agents for the quality purposes and research of new steps of voice to increase our voice quality and better responses.

Our quality based services in Business Process Outsourcing are telesales, order booking, appointment Registering, Inhibition/cancellations, Technical support, Lead generation, direct responding with a better Telecalling quality by daily audit program, customer satisfaction reports and informational survey.

Non Voice:-In the Business Process Outsourcing, non-voice process is

actually an important action to support our clients who want all information in written and Leads generation who bother in receiving our calls while they are at any necessary work. This process is also same as Voice process like Inbound and outbound. Our agents receive mails of our customers and reply them within a targeted level of time with the best quality of responses. Our agents try their best to connect their customer. Our Management team checks all their email conversations watching from server for quality Purposes.

In Eshcol Tech Solutions we train our representatives for Non-voice processes and check their skills by mock interview with them through Email and other non-voice processes. We check the writing strategies of our representatives by submitting a typical problem to them. Our customer service representatives use the words which are plenty of morality, humble and Customer friendly. Email Supports, Transaction Processes and chat supports are provided by our expert agents who know better to deliver the ideas which can be clear to the customer and resolve all their issues. The processes which we deliver in Non-Voice are email marketing, report generation, documentations and other several activities which are not related to any voice conversation with clients/customers.

Inbound call center servicesOutbound call center servicesCustomer services (call center based)Order taking (call center based)Help desk services (call center based)Answering services (call center based)Transcription Services (call center based)Web enabled servicesTelemarketing services (call center based)Back Office servicesFull suite internet marketing servicesWeb development servicesTranscription services and other related BPO

services.