TEAMWORK

TEAMWORK In almost every healthcare career, you will be a part

of a healthcare team. Team concept created to provide quality holistic

healthcare to every pt. Teamwork consists of many professionals with: A. different levels of education B. ideas C. backgrounds D. Interests All working together for the benefit of the pt.

TEAMWORK NAME VARIOUS HEALTHCARE

WORKERS THAT MAKE UP A TEAM

TEAMWORK Improves communication Improves continuity of care Pt gets to know the people taking care of them All team members help to identify the needs of the

pt, offer opinions on best type of care, participate as decisions are made on options of care

This allows pt. to become more educated about healthcare options and to make informed decisions regarding their treatment & care

TEAMWORK Each person on the team must understand the role of

each member This provides a picture of the pts total care plan. Also clarifies each persons responsibility and

establishes goals the team wants to achieve. Pt. care conferences are done quite often Opinions are shared and options discussed, decisions

made and goals established.

TEAMWORK Good interpersonal relationships are essential Poor interpersonal relationships can harm the

quality of care and prevent the team from meeting its goals

Members of a team have different cultural and ethnic backgrounds, genders, ages, socioeconomic statuses, lifestyle preferences, beliefs and levels of education

TEAMWORK Each person must be sensitive to the hopes,

feelings, and needs of other members The Golden Rule of “treat others as you

would want to be treated” should be the main rule of teamwork.

DEVELOPING GOOD INTERPERSONAL RELATIONSHIPS

Maintain positive attitude Be friendly and cooperate with others Assist others when they need help Listen carefully when another person is sharing ideas and

beliefs Respect the opinions of others even if you don’t agree Be open minded and willing to compromise Avoid criticizing others Learn good communication skills Support and encourage other members

TEAMWORK If conflict occurs each person should deal

with it in a positive way Members should meet, talk with each other to

identify the problem Avoid accusations and hostility Try to determine a way to resolve the problem

in a cooperative manner

TEAMWORK Some healthcare facilities have grievance

committees to assist with conflicts that may occur.

Each member must be aware of legal limitations on duties that can be performed.

No team member should attempt to solve a problem or perform a duty that is beyond their range of duties legally permitted.

TEAMWORK Effective teams are the result of hard work,

patience, commitment, and practice.

TEAM LEADERResponsible for organizing and coordinatingteam activities, encourages sharing ofideas, gives opinions, motivates team members to work towards thept. goals.Monitors progressProvides reports Gives feedback

TEAM LEADER A good team leader will also allow others to

assume the leadership role when circumstances indicate that another person can handle a particular situation more effectively.

LEADERSHIP Skill or ability to encourage people to work

together and do their best to achieve common goals

Leads or guides others, is in charge or in command of others

It is a myth that leaders are born. Actually leaders develop by their own effort

LEADERSHIP Characteristics of Leaders:1. Respects rights, dignity, opinions and abilities of

others2. Understands the principles of democracy3. Works with a group to guide the group toward a

goal4. Understands their own strengths, weaknesses5. Displays self confidence and willingness to take a

stand

LEADERSHIP5. Communicates effectively & verbalizes ideas

clearly6. Shows self initiative, a willingness to work,

and completes tasks7. Shows optimism, is open minded and can

compromise8. Praises others and gives credit to others9. Dedicated to meeting high standards

CATEGORIES OF LEADERS 1. Religious 2. Political 3. Club or organizational 4. Business 5. Community 6. Expertise in a particular area

TYPES OF LEADERS DEMOCRATIC 1. Encourages participation of all individuals

in decisions that have to be made or problems that have to be solved

2. Listens to opinions of others and bases decisions on what is best for the group

3. Guides the individuals to a solution so that group can take responsibility for the decision

LEADERSHIP

TYPES OF LEADERS LAISSEZ-FAIRE 1. More of an informal type of leader 2. Strives for minimal rules or regulations 3. Allows individuals in a group to function

independently 4. Has “hands off” policy and makes decisions

only when forced to do so. 5. Comes from French for “to let alone”

TYPES OF LEADERS AUTOCRATIC 1. Often called a dictator 2. Maintains total rule, makes all decisions and has

difficulty delegating or sharing duties 3. Seldom asks opinions of others, emphasizes

discipline, and expects others to follow directions at all times

4. Individuals follow this leader because of fear of punishment or an extreme loyalty

LEADERSHIP BEHAVIORS INITIATOR-One who gets the group started INTREPRETOR-One who clarifies or

explains other members ideas ANALYSOR-One giving critical analysis of

the ideas HARMONIZER-One who tries to reduce

tension and differences among group members

LEADERSHIP BEHAVIORS ENCOURAGER-One who has a friendly attitude

towards members and encourages acceptance of members ideas

BLOCKER-Always opposing ideas of group members

DOMINEERING-One who tries to manipulate the group

CLOWN-Always making jokes, has a great time but does not always add to the productivity of the group

LEADERSHIP BEHAVIORS ASSERTIVE-One who keeps the group on

task, keeps things rolling smoothly and watches the clock

AGGRESSIVE-One who verbally attacks others