Teamwork at a2i for Service Innovation
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Teamwork that will make a2i who we are meant to be Anir Chowdhury
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Teamwork to facilitate public service delivery, business process re-engineering, public-private partnerships
Transcript of Teamwork at a2i for Service Innovation
Teamwork that will make a2i
who we are meant to be
Anir Chowdhury
The changing context around us
Power Shifts in the WorldVertical Horizontal
Power Shifts in the WorldOrganization/Individual Community
Power Shifts in the WorldExclusive Inclusive
Power Shifts in the WorldOffice Home
Power Shifts in the WorldHard Soft
100,000 Years from Today ...
-Nickolay Lamm, Artist and Researcher
a2i’s innovative response
• Birth and death registration
• Examination results• Government forms
download
• Job information
• Visa application and tracking
• Digital photography
• Computer training
Mobile banking Life insurance English training
centres Payments for
government services
Tax collection Remittance
4.5 mil users/monthUSD 600K/month
Start with rural, expand to urban
2 100 4,900
Information and Service Centre –UISC & TISC
e-Service Centre in Field Admin
• Certified copy of land records delivery increased by 40%
• Time for citizens reduced from several weeks to 2-5 days
• Decision making time reduced by 80-90%
Reduce citizens’ time, cost and hassle
1 64 16,000
Government Portals – One of the Largest in the World
64 24,000
Teachers Online Creating and Sharing Multimedia Content
22 15,000 350,000
e-Gov Focal Points Innovation Teams
• Capacity development
• Innovation Forum
• Innovation Fund
• Innovation Award56 450 5,000
The Earth
Mantle
Crust
Outer core
Inner core
The Team
Our Team (a2i)
Extended Team
My Team
Me
Us
Me
UNDP
USAID
PMOStatistics
Plannning
Finance
Directorate
IMED
MoInf
Difference between Working Group and Team
Working Group Team
Strong, clearly focused leader Shared leadership
Individual accountability Individual and mutual accountability
Individual delivery Collective delivery
Discusses, decides and delegates
Discusses, decides and EVERY team member does real work together
Runs efficient meetings Encourages open-ended discussions and active problem-solving meetings
Limitations of Human Brain
Most people can remember 4 things
7 is usually the cut off
202-656-a2i0
0191-132-0311
I Like This Definition of Team
A small number of people
with complementary skills (functional, problem solving, decision making,
interpersonal)
who are committed to a common purpose,
set of performance goals
and approach
for which they hold themselves
mutually accountable
Important Team Traits for a2i
Trust
Commitment to a shared purpose
Mutual accountability
Out-of-the-box thinking
Problem solving
Finishing
Trust
• “First seek to understand,then to be understood”
• “Trust is knowing that when a team member pushes you, they're doing it because they care about the team.”
• Diversity– Strength– Weakness
Commitment to a Shared PurposeThink big. Start small. Grow fast.
• Commitment is NOT consensus
• Why does a2i exist?• What happens if a2i
doesn’t exist?• No compromise towards
the purpose• But compromise and find
opportunities for the pathway
• Commitment to each other
Mutual Accountability
• Fear of conflict
• Ego
• You scratch my back, I scratch yours
• Key Performance Indicators
• Tracking progress –Smartsheets
Out-of-the-box Thinking
• Cliche• What box? Whose box?• Cannot think outside the box without
knowing the box well• Finding work-arounds• Risk
– E3 : Education-Environment-Employment
– Risk space– Don’t make the same mistake twice!– Don’t make the mistake your colleague
made!
Collaborative Thinking vs. Groupthink
• Ask why
• Appreciative inquiry
• Six thinking hats
• Withhold judgment
• Same time, same space– Endless white boards
• Different time, same space– Blog
Problem Solving
• Whose problems?
• How do we solve them?
• Live in the field. Observe keenly. Reflect.
• Ask why
• Co-creation
“If I had asked people what they wanted, they would have said faster horses.” -Henry Ford
“That’s not my problem!”
Me
UNDP
USAID
PMOStatistics
Plannning
Finance
Directorate
IMED
MoInf
Finishing• Prioritization – Think with the end in mind
– What am I trying to accomplish in the end?
– What will happen if I complete it?
– What will NOT happen if I do NOT complete it?
• Visualizing process map
– Whom do I depend on?
– Who depends on me?
• Re-prioritization
– Flexibitliy, humility and good judgment
80-20 Rule
Remember 4 Things ...• "The man who gets the most satisfactory results is not always the
man with the most brilliant single mind, but rather the man who can best coordinate the brains and talents of his associates.” – W. Alton Jones
• “Don’t compromise on the team’s shared purpose, but may have to compromise on the path, recognizing right opportunities on the way.” – a2i
• “Mutual accountability is the willingness of team members to remind one another when they are not living up to the performance standards of the team.” – Patrick Lencioni
• “Fail often to succeed sooner.” – Ideo
Use this runway. You may not get this opportunity outside of a2i. Better, you may create this opportunity outside of a2i.
Remember Us As ‘One Team’
Me
UNDP
USAID
PMOStatistics
Plannning
Finance
Directorate
IMED
MoInf
