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T E A M M E C H A N I C S “ B L A C K M A G I C ” T R I C K S T O K N O W Y O U R T E A M

T E A M M E C H A N I C S

“ B L A C K M A G I C ” T R I C K S T O K N O W Y O U R T E A M

N E N A D M A R J A N O V IĆ , P M P

C O M M U N I C AT I O N G L O B A L V I E W I N P R O J E C T M A N A G E M E N T

• Standard way of looking on communication is:

• How much time we spend communicating in projects? 95%

• How we communicate? 55% Body, 7% Words, 38% voice tone, modulation, patterns

• How many communication channels we have on project? n(n-1)/2? what to do with that info?

L E T S L O O K O N C O M M U N I C AT I O N D E E P E R• It is changed by context

• Assuming is common

• Persons communicate!!!

• Every person is unique

• By experience

• By education

• By environment

• By gender

• Under influence of stereotypes

• …and that made her individual

• and they “operate” in teams

A B O U T T E A M

• Team is group of individual persona working together on same goal for different reasons

• …same goal, and still it is possible that it does not work

• because of the team mechanics, bad communications (wrongly this is called CONFLICT)

E V E R Y T E A M H A S

• Problems

• Heroes

• Morons

• Leaders

• Followers

• Emotions

C O M M O N Q U E S T I O N S / I S S U E S

• Who is Bozo?

• I will do it my way?

• Why me?

• Who cares!?

• Not seeing big picture

A B O U T T E A M “ M E C H A N I C S ”

• Team mechanic is way how the team function with this specific group of persons

• It looks differently in full male or female team, or mixed

• Leadership is established differently and non-verbal communication in team is different

• Mixed is a good way to go, but leader must be “out-side” role

• Forget flat or equal class in any type of team, but also everybody must have their safe position, role

A B O U T T E A M C O N F L I C T S

• Organizational conflict, or workplace conflict, is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations. There is the inevitable clash between formal authority and power and those individuals and groups affected. There are disputes over how revenues should be divided, how the work should be done, and how long and hard people should work. There are jurisdictional disagreements among individuals, departments, and between unions and management. There are subtler forms of conflict involving rivalries, jealousies, personality clashes, role definitions, and struggles for power and favor. There is also conflict within individuals – between competing needs and demands – to which individuals respond in different ways.

• Office romances can be a cause of workplace conflict. 96 percent of human resource professionals and 80 percent of executives said workplace romances are dangerous because they can lead to conflict within the organization

• A personal conflict involves a conflict between two people, most often from a mutual dislike or personality clash.

C O N F L I C T S

• They are emotional

• They should not be part of professional environment

• Source of bad communication

• To deal with them you need to be “on top” on them and not “in them”

• “Know it to own it”

H O W T O S O LV E C O N F L I C T ?

• By leadership

• By force

• By policy

• By achieving Win-Win

W I N - W I N ? O R R AT H E R … .

• Win-win does not function always? Why?

• Because of the due date, budget, scope, responsibility

• There is no “shared” responsibility in team!!!

• Responsibility is on team leader

W H O I S T H E B O S S ?

• In project environments there is only one leader, Project manager

• As he only by role see “whole” picture

• See things more far then scope, budget, time….like stakeholders, risks etc…

• And Project manager is responsible to communicate his position to team, as a outside role

H O W D O W E C O M M U N I C AT E A U T H O R I T Y ?• When we talk we stand

• We have clear voice and directions

• “Talk the talk, walk the walk”

• We have a stand!!!

• When task is done we say thank you.

• As we expect loyalty from the team we nourish and give loyalty to team back

I Y O U L I E , Y O U R N O S E W I L L … .

• …and persons will lie to us, fact

• How does person behave when they lie?

• They speak differently

• Persons when they speak use “shortcuts”

• They use context a lot

• When they lie, they do not use shortcuts (they give full descriptions)

• Never use context in verbal communication

• They act “boxy”, or “fixed”

• They have strong focus (they do not want to slip ;) )

T H E U LT I M AT E B L A C K M A G I C A N D W H Y W E D O N O T D O T H AT, E V E R

• “Do not flip the Bozo switch”

• It exclude the targeted team member

• As team members follow the leader they will also exclude team member

• There is no way back from that

• So we never never do that,…ever

Q U I C K R E C A P

• Every person is unique

• Communicate as leader

• Know your environment

• Maintain focus and position

• Never ever use “Bozo”

Q U E S T I O N S ?