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Epson Team Leadership Toolkit

An unwavering commitment to drive innovation and performance

EPSON

INNOVATION

ENGINE Version 1.0 – January, 2016

Project Team Management Processes

Plan

Project Team Needs

Acquire

Project Team

Develop

Project Team

Manage

Project Team

• Identify and document

project roles,

responsibilities, required

skills, and reporting

relationships

• Develop team building

strategies

• Identify training needs

• Develop reward and

recognition plans

• Confirm staff availability

• Acquire the team

members

• Negotiate for staff

• Identify alternative

personnel if needed

• Improve team member

competencies,

interaction, and team

environment

• Provide challenges

• Provide timely feedback

• Facilitate communication

• Manage conflicts

• Track team member

performance

• Provide timely feedback

• Resolve issues

• Manage team changes to

optimize project

performance

Alignment with

problem-solving

phases (DMAIC)

The team management and problem-solving processes are presented as discrete elements with well-defined interfaces.

In practice, these phases overlap and interact with one another as activities are completed and new ones started.

Define Measure Analyze Improve Control

Source: Project Management Body of Knowledge (PMBOK)

Stages of Team Development

Forming Storming Norming Performing

• High dependence on

leader

• Uninformed of details

• Responsibilities unclear

• Act independently – not

as a team

• Begin to learn about the

project and work

together

• Question project goal

• Competition/power

struggles

• Conflict between

members’ different work

styles

• High emotions/stress

• Develop commitment to

project goal

• Begin to work as a team

– reconciliation

• Roles and responsibilities

established

• Members develop

tolerance

• Relief, lowered anxiety

• Motivated and

knowledgeable

• Demonstrations of

interdependence/support

• Healthy system

• Ability as a team to

effectively produce

• Balance of task and

process orientation

• Take lead

• Clear goals and

expectations

• Consistent instructions

• Quick response

• Reaffirm vision, goals,

roles, and expectations

• Acknowledge and

confront difficulties

• Establish processes and

structures

• Develop relationships

between members

• Emphasize tolerance

• Facilitate and enable – let

the team do the work

• Recognize individual and

group efforts

• Provide learning

opportunities and

feedback

• Monitor energy of the

group

• Guide from the side,

minimal intervention

• Encourage group

decision-making and

problem-solving

• Provide opportunities to

share learning across

teams

It takes time for a team to develop to its full potential. As a team matures, it generally evolves through four stages:

forming, storming, norming, and performing (Bruce Tuckman model). Understanding these phases and how to manage

them can help a team leader guide the team to peak performance.

Ch

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Project Brief with Team Rules (Charter) Team Motivation

Sets up policies and guidelines

which a group establishes that

determines how team

members act and work

together.

Unlocks the team’s potential

and keeps team members

engaged, motivated, and

inspired by tailoring the

motivational approach to each

team member.

Meeting Facilitation Giving Feedback

Plans, guides, and manages

group events in order to

maximize team effectiveness

and assist the team in meeting

the project objectives.

Provides feedback about team

members’ performance in

order to support positive

performance and improve

performance where necessary.

Conflict Resolution Lessons Learned

Resolves conflicts in a

cooperative way so that the

team or individual can refocus

on carrying out the project

tasks.

Identifies, records, and

disseminates lessons learned

during a project that might be

of value on other projects and

for the organization.

Our Core Team Leadership Skills & Tools

Project Brief with Team Rules (Charter)

Why use this tool?

To clearly define and gain agreement on the expected project outcome and establish policies, guidelines,

and procedures to define the way the team will work together.

What benefits you can expect?

• Clarify team expectations

• Reinforce team objectives

• Establish guidelines for proper

behavior

• Establish how issues/conflicts will

be resolved

• Improve team dynamics

Recommendation

• Append the Team Rules (or

Charter) to the Project Brief

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Facilitation Techniques

Why use these tools?

To plan, guide, and manage a group (including the group format, environment, ground rules,

agenda, activities, issues, and follow-up) to ensure that the group meets its objectives.

What results you can expect?

• Increase productivity

• Save time and money

• Increase team member

participation

• Improve team communication

• Resolve/reduce conflicts

• Improve the quality of decisions

• Improve commitment to team

decisions

• Reduce team member stress

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Conflict Resolution

Why use this tool?

To resolve conflicts in a cooperative way while maintaining mutual respect and understanding.

What results you can expect?

• Resolve issues more quickly

• Create better solutions

• Improve team harmony

• Increase team morale

• Strengthen relationships

• Reduce individual and team

tension

• Increase understanding of others

knowledge

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Team Motivation

Why use this tool?

To unlock the team’s potential and keep team members engaged, motivated, and inspired by

tailoring the motivational approach to each team member.

What results you can expect?

• Develop a high-performing and

purpose-driven team

• Understand team members’ extrinsic

and intrinsic motivators

• Create a positive work environment

aligning individual and team’s goals

• Eliminate or reduce sources of

dissatisfaction

• Improve team members’ satisfaction

and enjoyment from working on the

project

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Giving Feedback

Why use this tool?

To provide feedback about a team member’s current behavior/performance to enable him or her to

maintain or improve behavior/performance.

What results you can expect?

• Improve team member

performance

• Reinforce positive behavior

• Reduce confusion about

expectations

• Improve productivity

• Align behavior with the company’s

expectations

• Promote personal growth

• Improve employee retention

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Lessons Learned

Why use this tool?

To identify and record insights (e.g. issues encountered, action taken, results achieved, key points

learned) gained during a project that can be of use on other projects and for the organization.

What results you can expect?

• Identify best practices

• Identify practices to avoid

• Improve future productivity

• Reduce future costs

• Provide feedback to be used on

future projects

• Increase team harmony on future

projects

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Sources

Topic Link

Project Team Management Processes https://www.youtube.com/watch?v=6c1Lty1Sl4E

Stages of Team Development https://www.youtube.com/watch?v=7jeNJScvS4M

https://www.mindtools.com/pages/article/newLDR_86.htm

Project Brief with Team Rules (Charter) https://www.youtube.com/watch?v=6UxZ_e2RQtU

https://www.mindtools.com/pages/article/newTMM_95.htm

Facilitation Techniques https://www.youtube.com/watch?v=C0s85huv1AE

https://www.mindtools.com/pages/article/RoleofAFacilitator.htm

Conflict Resolution https://www.youtube.com/watch?v=xDycuKX6VFc

https://www.mindtools.com/pages/article/newLDR_81.htm

Team Motivation https://www.mindtools.com/pages/article/motivating-your-team.htm

https://www.youtube.com/watch?v=qUcbypFbFog

Giving Feedback https://www.youtube.com/watch?v=tnSE-Cuxp40

https://www.mindtools.com/pages/article/newTMM_98.htm

Lessons Learned https://www.youtube.com/watch?v=DBUqW_ek4hI

https://www.mindtools.com/pages/article/newPPM_74.htm

PROBLEM-SOLVING

Innovation Engine Toolkit Series

TEAM LEADERSHIP

CHANGE MANAGEMENT

DATA ANALYSIS

PROJECT MANAGEMENT

COMMUNICATION