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Team  Leadership  Programme  Guide    

December  2011  

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Contact  Details  Enquiries  may  be  communicated  to:  

Quality  Solutions  for  Healthcare  LLP  Debbie  Johnston-­‐Director  t   |01283  508953  e   |debbie@qsfh.co.uk  w   |www.qsfh.co.uk  

Document  Control  The  following  document  control  log  contains  a  record  of  all  key  revisions  to  this  document:  

Version   Updated   Key  updates   Authors  1.0   27  December  2011   Final  document   Debbie  Johnston    

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Background  

The  concept  of  the  Team  Leadership  Programme  (TLP)  arose  from  recognition  of  the  importance  of  clinical  leadership  and,  in  particular,  leadership  of  teams  in  a  front  line  service  such  as  endoscopy.  As  the  name  implies,  the  programme  is  about:    

§ Team  –  there  is  a  strong  emphasis  on  teamwork  because  effective  teams  deliver  first  class  care  

§ Leadership  –  outstanding  teams  are  led  by  excellent  leaders.    We  shall  be  exploring,  in  detail,  what  makes  great  leaders  and  how  to  become  one  

§ Programme  –  this  is  a  programme.    It  is  not  an  event,  a  workshop  or  a  course.    It  requires  active  participation  and  involves  a  series  of  learning  packages  supported  by  a  suite  of  tools.    

Feedback  from  the  programmes  conducted  to  date  indicates  the  methodology  is  quite  different  from  that  of  other  leadership  programmes:  it  has  been  tailored  for  front  line  clinical  teams  and  their  leaders,  and  it  has  a  strong  connection  to  the  typical  challenges  teams  face  every  day.  The  aim  by  the  end  of  the  programme  is  that  participants  will:  

1. Understand  the  difference  between  manager  and  leader  skills  and  roles    

2. Define  their  own  role  and  their  contribution  to  these  roles  to  maximise  the  potential  to  achieve  the  goals  of  the  service  

3. Demonstrate  competence  in  leader  and/or  manager  roles  

4. Deliver  plans  for  developing  an  effective  and  high  quality  service  

5. Explain  the  common  challenges  facing  endoscopy    teams  and  how  to  overcome  them  

6. Provide  evidence  of  effective  communication  across  local  networks  

7. Demonstrate  evidence  of  good  teamwork  

8. Demonstrate  the  features  of  a  highly  performing  team  

9. Demonstrate  competence  and  confidence  to  challenge  inappropriate  behaviour  

10. Build  networks  with  others  to  create  independent  organisational  relationships  

To  achieve  these  objectives,  and  be  able  to  demonstrate  they  had  been  achieved,  a  programme  has  been  created  that  contains:  

§ a  variety  of  educational  interventions  to  suit  the  learners’  needs  

§ methods  of  measuring  teamwork,  behaviours,  managerial  skills  and  strategic  and  organisational  responsibilities  

 

   

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Key  programme  requirements  

1. All  participating  teams  must  have  a  commitment  to  record  key  outcome  measures  at  the  beginning  and  end  of  the  programme.  

2. It  is  assumed  that  the  leadership  team  will,  in  most  circumstances,  consist  of  a  triumvirate  of  leaders.    In  this  case  a  clinical  lead  a  nurse  lead  and  a  manager.  

3. It  is  recommended  that  the  format  of  the  waves  follows  the  structure  outlined  in  the  next  section.    

4. A  suite  of  tools  will  be  made  available  to  support  the  programme  including;  

- a  team  assessment  

- an  individual  360  

- a  skills  tool  

- the  Strategic  and  Organisational  Responsibilities  Tool  (SORT)    

6. Measures  of  productivity  and  specialty  specific  standards  or  other  measures  will  be  used  to  measure  the  effectiveness  of  the  programme.  

7. All  teams  are  expected  to  prepare  an  Annual  Report  by  the  end  of  the  programme.    This  report  will  provide  a  road  map  for  future  development  of  the  service.  

Team  Leadership  Programme  Approach    

The  key  stages  of  the  programme  are  summarised  in  diagram  1.  Each  stage  is  explained  in  more  detail  in  this  section.      

 

1.  TLP  Application  Process  

§ The  Programme  has  a  defined  number  of  teams.  Team  leaders  are  formally  invited  to  participate  in  the  Team  Leadership  Programme  by  their  host  organisation.    

2.  Diagnostic  Phase  

§ Diagnostic  visits  are  conducted  by  a  TLP  consultant  before  the  first  face-­‐to-­‐face  learning  days.  The  TLP  consultant  visits  the  teams  to:  

- Understand    the  current  leadership  and  teamwork  model  in  the  service  

- Explain  the  outcomes  the  programme  will  monitor  

- Explain  the  diagnostic  tools  to  be  completed  before  the  first  training  event.  

- Ensure  there  is  a  strong  commitment  to  the  programme          

 

 

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Diagram  1  -­‐  Stages  of  a  Team  Leadership  Programme  

   

3.  Preparatory  Phase  (Communication)  

§ The  TLP  training  team  will  run  a  series  of  web  seminars  to  explain  the  programme  and  tools.    Web  seminars  (or  webinars)  are  an  efficient  way  to  communicate  information  and  respond  to  questions.    These  enable  the  participant  to  log  online  to  web  presentations  or  a  demonstration  of  the  TLP  learning  website.  Other  communication  takes  place  via  conference  calls.    Delegates  may  ask  questions  directly  or  by  email.      

4.    Assessment  Tool  Completion    

§ The  first  of  the  programme’s  bespoke  assessment  tools  will  be  completed  prior  to  the  first  workshop.  The  Team  Assessment  is  a  key  diagnostic  tool.  It  is  designed  to  give  team  leaders  an  insight  into  the  team  members’  views  of  the  way  the  team  is  led  and  the  way  it  runs.  A  detailed  assessment  report  is  produced  for  workshop  one.  

5.  Workshop  One    

§ A  two  day  event  where  teams  receive  the  results  of  the  team  assessment  tool.      TLP  trainers  begin  to  dissect  what  makes  outstanding  leaders  and  high  performing  teams.    The  trainers  help  plan  how  to  enhance  team  functioning.    Included  in  these  

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two  days  are  modules  on  influence  and  control,  motivation,  recognition  and  reward,  effective  communication,  strategic  and  organisational  planning  and  identification  and  development  of  managerial  skills.  Delegates  will  be  introduced  to  the  supporting  tools:  skills  assessment  and  SORT.    The  supporting  website  will  be  demonstrated.    Teams  will  learn  how  to  apply  the  specially  designed  individual  360  degree  appraisal  tool.  There  will  be  an  interval  of  eight  weeks  until  workshop  two  during  which  delegates  will  be  required  to  create  action  plans  with  short  and  long  term  goals.  

6. Assessment  Tool  Completion  

§ The  second  of  the  programmes  core  assessment  tools  will  be  completed  prior  to  the  first  workshop.  The  TLP  Individual  360  is  an  online  tool  that  provides  team  leaders  with  an  assessment  of  their  leadership  behaviour,  as  perceived  by  those  around  them.  A  detailed  assessment  report  is  produced  for  workshop  two.  

7. Workshop  Two    

§ A  one  day  event  is  focused  on  individual  leaders  and,  in  particular,  their  personal  style:  what  they  do  well  as  a  leader  and  the  areas  in  need  of  improvement.    Leaders  are  provided  with  the  results  of  their  individual  360  and  provided  with  individual  coaching.    Action  plans  developed  since  the  previous  workshop  will  be  reviewed  and  refined  for  implementation  prior  to  the  final  workshop  four  months  later.  

 8.    Workshop  three  

§ This  afternoon  or  early  evening  event  will  be  a  celebration  of  what  teams  have  achieved.    Teams  show-­‐case  their  achievements  and  describe  the  strategic  vision  for  their  service.      

During  the  programme  Team  Leaders  will  be  supported  flexibly  through  a  variety  of  on  line  learning  tools,  individual  coaching  and  webinars.

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Minimum  commitment  from  each  team  

§ Host  a  half  day  diagnostic  in  their  own  clinical  service  

§ Attendance  at  all  the  core  webinars  (there  will  be  more  than  one  opportunity  for  each  core  webinar)    

§ Attendance  at  all  the  face-­‐to-­‐face  learning  events.  

§ Completion  of  the  following  outcomes  

o Team  assessment  at  the  beginning  and  end  of  the  programme  

o Strategic  and  organisational  tool  (SORT)  

o Individual  360  appraisal  

o Assessment  against  agreed  measures  of  productivity  and  specialty  specific  standards  or  other  measures  at  the  beginning  and  end  of  the  programme.  

o An  annual  report  

§ Presentation  from  each  team  at  the  final  event  (maximum  30  minutes)    

Full  costs  to  deliver  a  Team  Leadership  Programme  will  be  provided  on  request.  Please  contact  Debbie@qsfh.co.uk  

 

 

 

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