Rachel Clayberg

Nichole Lynch

Why do companies use teams?Satisfies the human social need to belongTwo heads are better than oneThe whole can be greater than the sum of its

partsTeam members build trust and want to help

each otherPromotes better communicationMultiplies the potential of individual membersProduces positive peer pressure

Provides a framework that will increase the ability of employees to participate in planning, problem solving, and decision making.

Makeup Should be composed of people who are

most likely going to be able to satisfy the team’s mission effectively.

Commitment to the team and its purpose.Diversity of skills and personalities.

What are some traits that can contribute to the success of a team?

Honesty/integrity Initiative

Selflessness Patience

Dependability Resourcefulness

Enthusiasm Punctuality

Responsibility Tolerance/sensitivity

Cooperativeness Perseverance

Roles and ResponsibilitiesTeam LeaderTeam RecorderTeam Quality AdvisorTeam Member

Team LeaderOfficial contact between the team and the

rest of the organizationOfficial record keeper Serve as a team memberImplement team recommendationWill be the “coach” for the rest of the team

CoachingTeam leaders should facilitate team

development and continuous improvement○ Give teams a clearly defined charter○ Make team development and team building

constant activities○ Mentor team members○ Promote mutual respect between themselves

and team members○ Positively promote diversity within the team○ Employee empowerment

Team RecorderTakes minutes during team meetingsAssists the team leader with other types of

correspondence that is generated by the team

Team Quality AdvisorFocuses on team processes and how decisions

are madeAssists the team leader in breaking down tasks

into component parts and assigning those parts to other team members

Helps the team leader prepare for meetingsHelps the team members learn to use the

scientific approach Helps team members convert their

recommendations into presentations that can be made to upper management

Team CharterTeam MissionGround Rules Team Goals

Mission StatementBroad, encompasses all activities, progress

can be measured and SIMPLICITYEx. The purpose of this team is to reduce

the time between when an order is taken and when it is filled, while simultaneously improving the quality of products shipped.

Ground RulesAgreed upon by the whole teamDescribes agreed upon actions and

characteristics of team members

Goals: reaching the missionAd Hoc TeamsPermanent Teams

Four-Step ApproachAssessPlanExecuteEvaluate

Look for strengths and weaknesses in team members

For a team to be successful, the following characteristics are needed:A clear direction that is understood by all

team membersTeam playersUnderstood and accepted accountability

measures

PlanningBased on the results of a needs assessmentActivities should be based on the strengths

and weaknesses of the needs assessment

ExecutionJust-in-time Continuous improvement

EvaluationEffectiveness can be measured based on

how well weaknesses identified in the needs assessment were strengthened.

Re-administer the needs assessmentCould result in additional team building

activities

Communication Structure Personal

Set a positive example of teamwork and resolving conflicts at a company level

Identify and address the conflict Turn into a positive experience

Increase employees communication and interpersonal skills

Resolution Strategies:Acknowledge that the conflict exists.Gain common ground.Seek to understand all angles.Attack the issue not each other.Develop an action plan.

Basic RequirementsThe behaviors that are expected must be

communicated to all those affected so they know exactly what is meant by rewardable performance.

Both team leaders and team members must be explicit about what behaviors are expected, why they are necessary, and how they will be recognized and rewarded.

Nonmonetary RewardsDifferent people respond to different

incentives.Organization should survey employees

before implementing nonmonetary incentives.

Set up a system where the employee can select the award that appeals to them.

One of the strongest motivators is recognition.

There are many ways to ensure that employees are recognized for their accomplishments and their contributions.

Above all, recognize and reward good performance.

Write a letter to the employees family. Arrange for a senior-level manager to

have lunch with the employee. Have the CEO call the employee

personally to say thank you. What are some other recognition

strategies?

http://www.youtube.com/watch?v=jF80RqLkl6E

http://www.youtube.com/watch?v=DX2ekG5kenM&NR=1

Building Blocks For Teams (N.D.). Retrieved on 02/21/2010 from http://tlt.its.psu.edu/suggestions/teams/student/conflicts.html

Cooney, R. & Sohal, A. (2004). Teamwork and Total Quality Management: A Durable Partnership. Total Quality Management, 15(8), 1131-1142.

Goetsch, D.L & Davis, S.B. (2006). Quality Management for Organizational Excellence. Columbus, Ohio: Prentice Hall.

Strokes Jr., S.L. (1995). Rewards and Recognition for Teams. Information Systems Management ,12(3), 61-66.