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Sample High SchoolInformation Technology (240 indicative hours)Teaching Program Summary

Core and Elective Units of CompetencyCode Core Unit Title Code Elective Unit Title

ICAITTW001B Work effectively in IT environment ICAITD003B Receive and process oral and written communicationICAITTW004B Apply Occupational Health and Safety procedures ICAITS009B Interact with clientsICAITU006B Operate computing packages ICPMM63bA Access the InternetICAITU005B Operate computer hardware ICAITTW011B Participate in a team and individually to achieve

organisational goalsICAITU012B Design organisational documents using

commercial computing packagesICAITU013B Integrate commercial computing packagesICAITU007B Maintain equipment and consumablesICAITTW002B Communicate in the workplaceICAITS014B Connect hardware peripheralsICAITS015B Install software applicationsICAITS017B Maintain system integrity

Proposed Assessment ScheduleYEAR 11 (Terms 1 to 3) YEAR 12 (Terms 4 to 7)

Assessment Event Approximate Due Date Assessment Event Approximate Due DateWorkstation Report Mid Term 1 IT Portfolio End of Terms 4 –7Practical Test Mid Term 2 Team Project End Term 4IT Portfolio End of Terms 2 & 3 Work Placement 2 Term 5OHS Project End Term 3 Install Hardware and Software Term 5 Practical Demonstration Term 3 Workstation Management Term 6Work Placement 1 Term 3 Trade Fair Term 7Written Exam Term 3 Written Exam Term 7

school crest

Sample High SchoolInformation Technology 240 indicative hours

Unit Theme Content / Training Sequence

Unit of Competency

Resources Register / Evaluation

Introduction Course introduction and outline

Delivery, assessment, AQF, UAI and work placement issues

What is information technology

Simulated workplace

ICAITTW001B Course Information Booklet, Sample assessment task and checklist

Syllabus documents

Teacher Training materials

Video: The Scope of IT

Basic Operational

Skills

Organisational polices and procedures – including style guide, Internet policy, computer laboratory policies, etc

Laboratory and workstation familiarisation

Ergonomics and safety

Caring for and preventive maintenance of equipment

Keyboarding standards

Operating system and utilities; file management and organisation

Using the Internet

Setting up an email account

Simple word processing

ICAITTW001B

ICAITU006B

ICPMM63bA

Copies of style guide, laboratory rules, Internet policy, etc

GUI exercises on file management and basic diagnostic features of the operating system

Computer manuals and tutorials, e.g. National Office Skills Work Modules

Touch-typing programs eg, TypeQuick, Meavis Beacon, etc

Web-based email access, eg Yahoo, Hotmail, Start, etc

p. 2

Hardware and software

Workstation hardware/peripheral devices

Identifying software and equipment supported by the organisation with reference to corporate computing systems, including software licensing/copyright

Maintaining records on location of equipment, software and servicing requirements

Interview Network Administrator – hardware, software and acquisition of consumables

ICAITTW001B

ICAITU005B

ICAITS015B

Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

Hardware exercise sheets

Copies of software licence agreements

Piracy Busters (an organisation that protects and prosecutes software piracy cases; they can provide schools with information packs about piracy)

Network Administrator

Computer manuals and tutorials, e.g. National Office Skills Work Modules

www.pcwebopedia.com

Assessment

AT1

Workstation Report – creating a report on the hardware and software available for student use and the network logon and security measures

Introduction to business

application software packages

Word processing

Databases

Spreadsheets

Using programs such as ClipArt, WordArt, OrgChart, etc

Also graphics, desktop publishing, presentation, accounting, and web authoring software (not all required)

ICAITU006B

ICAITU012B

ICAITU013B

Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

Word processing, database and spreadsheet exercises from third party books and training manuals, eg TAFE, OTEN, etc.

DTP, presentation, accounting and web authoring exercises if required.

ITB CDs from Microsoft distributed to schools free of charge (CDs 31-35)

www.pcwebopedia.com

p. 3

Designing documents

Document analysis

Designing documents

Naming standards, version control

Requirements for business documents

Use of on-line help, user manuals and Internet web sites

Input and saving of document summary information if available with application

Use and limitations of tools such as wizards, templates, spelling, grammar and style checkers

Creation of spreadsheets for simple scenario investigation including “what if” and “how come” analysis

Creation of linked graphs to present spreadsheet data

Using multi table relational database utilising data entry forms and inbuilt application data validation functions

Production of a range of reports from the database information.

Inserting objects into a word processing document

Source and use of help and support information

ICAITU006B

ICAITU012B

ICAITU013B

Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

Word processing, database and spreadsheet, DTP exercises – business documents such as payroll worksheet, client database, letters to customers using mail merge from third party books and training manuals, eg TAFE, OTEN, National Office Skills modules etc.

Sample documents and style guide

Wizards and templates from MS Works 2000

ITB CDs from Microsoft distributed to schools free of charge (CDs 31-35)

Computer manuals and tutorials, e.g. National Office Skills Work Modules

Terrified Teachers series (Microsoft Word, Excel, Access, etc) or similar publications from other vendors eg, Claris, or from other publishers, eg Dummies series

User manuals, FAQs from Internet sites such as www.microsoft.com , or the like

p. 4

Integrating application software packages

Use of clipboard/clipbook

Embedded objects, OLE and linking of objects relative and absolute paths.

Common graphics file format and relative properties

File conversion utilities

Import/export filters

Compression and decompression of files

Basic data merging for form letters and mailing lists

Creation of spreadsheets from data base tables/queries and vice versa

Creation of linked graphs/tables in documents to spreadsheet data.

Source and use of help and support information

ICAITU006B

ICAITU012B

ICAITU013B

Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

Word processing, database and spreadsheet, DTP exercises – business documents such as payroll worksheet, client database, letters to customers using mail merge from third party books and training manuals, eg TAFE, OTEN, etc.

Sample documents and style guide

ITB CDs from Microsoft distributed to schools free of charge (CDs 31-35)

Computer manuals and tutorials, e.g. National Office Skills Work Modules

Terrified Teachers series (Microsoft Word, Excel, Access, etc) or similar publications from other vendors eg, Claris, or from other publishers, eg Dummies series

User manuals, FAQs from Internet sites such as www.microsoft.com or the like

WinZip

Assessment

AT2

Practical Test – using application software: word processing, databases and/or spreadsheets, other packages. The Workskill competition is suitable but it requires students to have the competence in using the following application software packages: word processing, spreadsheets, databases, graphics and presentation

p. 5

Business Environment

Business ownership

Organisational structures

Mission statements

Employee and employer rights and responsibilities

Ethical practice

Trade practices

EEO, affirmative action and anti-discrimination

Industrial relations

ICAITTW001B

ICAITU005B

ICAITU006B

ICPMM63bA

Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

OTEN materials

SLOW booklets

Work Environment (Eastern House)

Worksite for Students web site (www.worksite.actu.asn.au)

NSW Labour Council

Sample documents from businesses and organisations

Occupational Health and

Safety

Federal and state sources of legislation

Employer and employee OH&S rights and responsibilities

Health hazards in an IT environment

Electrical hazards in an IT environment

Ergonomics and its best practice

ICAITU004B

ICAITU005B

ICAITU006B

ICPMM63bA

Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

OTEN materials

Occupational Health and Safety legislation and related documents

Publications from Worksafe Australia

Enterprise/ industry employment documents

Computer manuals and tutorials, e.g. National Office Skills Work Modules

SLOW booklets

Worksite for Students web site (www.worksite.actu.asn.au)

Queensland DTIR site Work Sense Program (www.dtir.qld.gov.au)

Guest speakers

p. 6

The IT industry The IT industry

IT careers

Sources of information in the IT industry

The role of IT in an organisation

Role of the help desk and computing support

Career pathways

ICAITTW001B

ICAITU006B

ICPMM63bA

ICAITU005B

Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

OTEN materials

IT vendors

IT Careers Guide CD-ROM

Newspaper advertisements

Careers Online, Merrill Lynch websites and similar sites

SLOW booklets

The Information Technology Industry (Eastern House)

Communicating in the IT environment (Eastern House)

www.pcwebopedia.com

Site visits

Guest speakers

Assessment

AT3

IT Portfolio – creating a portfolio of hardware, software, accessories and consumables used in IT. To be done in “instalments” over six terms. Each instalment is due at the end of Terms 2 to 7. Each term the student will compile information about three hardware peripherals, three software packages and an accessory or consumable item. This portfolio satisfies one of the HSC requirements in the unit ICAITS014B – Connect hardware peripherals.

p. 7

Workplace Communications

Basic communication skills

Inter-personal communication skills

Using communication technologies

Netiquette

ICAITU006B

ICAITU005B

ICAITTW002B

Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

Enterprise documents relating to dealing with clients/ client service policies

Enterprise letters, faxes, memoranda, e- mails, reports and drop boxes

Organisational Skills

Learning styles

Time management

Stress management

ICAITTW011B Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

SLOW booklets

Assessment

AT4

Project - In pairs, students will create an orientation kit consisting of a poster, a presentation and a booklet for beginning IT workers.

Assessment

AT5

Practical Demonstration - Whilst completing the project, students will be asked to demonstrate competency in selected tasks under simulated conditions. Tasks include: comply with organisation policies and procedures; elimination and/or reporting of electrical hazards in the immediate workplace area; replacing the toner or ink cartridge in the printer; adding paper to the printer; using keyboard and equipment according OH&S regulations; keying in documents according to accepted speed and accuracy; accessing and using help from on-line and printed sources.

Assessment

AT6

Work Placement Project 1 – The students, with the help of their workplace supervisor, will complete a variety of tasks to demonstrate that they can work safely and effectively in an IT environment.

Assessment

AT7

Written Examination – may be split into half-yearly and yearly exam. Ideally, the format of the examination should closely follow the specimen paper release by the Board of Studies.

End of 120-hour course

p. 8

Working in teams

Work teams

Roles and responsibilities of members

Team meetings, agenda, minutes

ICAITTW011B

ICAITTW002B

Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

Enterprise documents

Sample meeting agenda and minutes

Communication in the Work Team (Eastern House)

Project management

Projects

Work breakdown structure, Gantt charts

Project management software usage

ICAITTW011B

ICAITTW002B

Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

Enterprise documents

Sample projects in MS Project, Corel Chart, ABC Chart, or similar

National Office Skills Work Modules

p. 9

Client Interaction

Communications basics

Business communication tools

Active listening and questioning

Receiving and processing oral communication

Receiving and processing written communication

Delivering support to clients

Inquiry procedures, including referral and follow-up

Recording the key points/issues in a range of verbal settings

Complaints procedures, including referral and follow-up

Basic conflict/dispute resolution procedures

Prioritising work

Interpreting a variety of trouble shooting charts/diagrams/tables

ICAITTW002B

ICAITD003B

ICAITS009B

Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

Sample documents

Enterprise documents relating to dealing with clients/ client service policies

Communicating in the IT environment (Eastern House)

Paper-based and electronic message recording systems, e.g. message pads, voice-mail, drop boxes, etc

Assessment

AT8

Team Project – In groups of three or four, the students will undertake a project in application software is used to address a client’s business need.

Assessment

AT9

Work Placement Project 2 – The students, with the help of their workplace supervisor, will complete a variety of tasks to demonstrate that they can complete workplace tasks and interact with fellow workers and clients.

p. 10

Connect hardware

peripherals

Types of external peripherals, their characteristics and uses

Connection ports and cables, identification, uses and correct connection procedures

Storage of peripherals

Warranty and support services on peripherals

Determination of client peripheral requirements

Acquisition, unpacking and connection of peripherals

Selection of appropriate drivers for connected peripheral

Loading of consumables required for operation

Testing of peripherals

Source and use of help and support information

ICAITS014B

ICAITU004B

Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

OTEN materials

Computing industry magazines and journals

Computer vendor (Compaq, Hewlett-Packard, Canon, Chinnon) advertising materials

Computer manuals and tutorials, e.g. National Office Skills Work Modules

Hardware reviews as published in journals, magazines or over the internet

Dummies series

Boxed hardware peripherals to unpack (Note that as the original instructions to schools required the schools to retain all packaging of roll-out equipment, these may still be available.)

Roll-out machines

Warranty cards (could be duplicated and completed as an exercise)

Eagle CDs supplied with some compatible computers contain a full range of drivers for a wide assortment of devices

www.hardware.com

www.pcwebopedia.com

p. 11

Install software applications

Types of software applications their characteristics and uses

Licensing arrangements for software (commercial, shareware and public domain)

Sources of software – software distributors, retailers, download sites on the Internet, in-house developed software

Determination of client software requirements

Determination of installation requirements for software applications

Selection and acquisition of software under instruction

Installation and configuring of software

Testing of proper functioning of software

Completion of license registration, paper based and on-line

Storage of original software media and manuals

Source and use of help and support information

Client feedback

Appropriate referrals of client problems/concerns

ICAITS015B Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

OTEN materials

Computing industry magazines and journals

Software reviews as published in journals, magazines or over the internet

Computer vendor advertising materials

Shareware, public domain software, trial editions/demonstration editions eg those distributed by PC magazines

Computer manuals and tutorials, e.g. National Office Skills Work Modules

Fundamentals of Systems Administration (Eastern House)

p. 12

Maintain equipment and consumables

Definition of routine maintenance

Preventative maintenance schedules

Acquisition of maintenance and equipment consumables

Cleaning of floppy disk drives, CD drives and peripherals

Electrical safety during maintenance procedures

Replacement of printer paper

Replacement of printer ribbons, cartridges and toner

Safe disposal of used printer consumables

Recycling/refilling of printer cartridges

Use of manufacturer’s manuals to determine the need for routine maintenance

Documentation of routine maintenance and replacement of consumables

ICAITTU007B

ICAITTU004B

Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

OTEN booklet

Computer vendor (e.g. Hewlett-Packard, Fujitshu, Seagate, Pioneer) print based or on-line advertising and support materials

Computer/peripheral manuals and tutorials

www.hardware.com

www.pcwebopedia.com

Computer manuals and tutorials, e.g. National Office Skills Work Modules

Fundamentals of Systems Administration (Eastern House)

p. 13

Maintain system integrity

Reasons for backing up of data

Backup and restore policies and procedures

Data backup methods and media

Recording of backup processes

Transaction log files

Backup procedures

Storage of backup media

Needs for restoring from backup

Precautions and procedures use for restoring data

Partial and full restoration of data

Identification of data loss when restoring files from historic backups

Nature of and sources of computer viruses

Virus protection software and procedures

Need to maintain currency of virus protection software

Software licence conditions and situation that are in breach of them

Software licence records

Software copy protection or licence violation minimisation procedures

Identification, reporting and removal of illegal software

ICAITS017B Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

OTEN materials

Computer manuals and tutorials, e.g. National Office Skills Work Modules

Fundamentals of Systems Administration (Eastern House)

Trial editions/demonstration editions eg those distributed by PC magazines

Software licence agreements

Computer vendor (e.g. Seagate, 3M, McAfee, VET, Symantec) print based or on-line advertising and support materials

Network operating system manuals e.g. Novell, NT and BackOffice

OASIS administration

Transaction log files are generated within operating systems such as Windows 98 and Novell

p. 14

Using the Internet

Electronic communications basics

The concept of the Internet

Internet hardware and software

Initiating and concluding an Internet connection

Internet protocols and data types

Privacy and security measures

Sources of information

Social, commercial and ethical impact of the Internet

Communication services and tools provided by the Internet

ICPMM63bA Teaching strategies and assessment activities in the IT&T ITAB CD-ROM

Computer manuals and tutorials, eg National Office Skills Work Modules

ISPs eg, BigPond, Ozenail, TPG

Oliver and Oliver

Brownlee (Simulated Internet)

Communication services, eg Yahoo, Hotmail, Start, Geocities, Homestead

www.library.advanced.org

Assessment

AT10

Installing hardware and software – Using simulation, the student will research suitable hardware and software according to the needs of a client. Students will prepare a report on their findings and install the hardware and software. This assessment task will address elements ICAITTW002B – Communicate in the workplace; ICAITD003B –Receive and process oral and written communication, ICAITS015B – Install software applications, ICAITS014B – Connect hardware peripherals and ICPMM63bA – Access the Internet.

Assessment

AT11

Workstation management – Students will undertake on-going back-up routine procedures and preventive cleaning and maintenance of a workstation for a minimum continuous period of a month. Students will also demonstrate restoration of backup, keep a maintenance log and write a report about the experience. This assessment task will address elements from the following units of competency: ICAITS017B – Maintain system integrity and ICAITTU007B – Maintain equipment and consumables.

Assessment

AT12

Small Business Solutions Trade Fair – Students will simulate a trade fair where they will deliver a short presentation, demonstrate the connection of at least five hardware peripherals, demonstrate the creation of a business document using application software. This assessment task will address elements from the following units of competency: ICAITS014B – Connect hardware peripherals and ICAITS009B – Interact with clients.

p. 15

Assessment

AT13

Written Examination – may be split into half-yearly and trial exam. Ideally, the format of the examination should closely follow the specimen paper release by the Board of Studies.

References:1. Hansen, P and Nolan K (1997). Work environment. Eastern House: Victoria.2. Garland, J (1997). Communication skills: Team building. Eastern House: Victoria.3. Hansen, P and Nolan K (1998). The information technology industry. Eastern House: Victoria.4. Hayward, S (1999). Communication in the work team. Eastern House: Victoria.5. Shannon, T, van Kuijck, J and Heinemann, M (1999). Business communication and technologies. John Wiley & Sons: Queensland. 6. Beck, H, et al (1998). Business communication and technologies in a changing world. Macmillan: South Yarra. 7. Andersen, H. (1999). IT @ work: Information processing and management. Macmillan: South Yarra. 8. Craig, D and Frazer, L (1995). Integrated assignments for information processing. Longman Australia Pty Ltd: Melbourne.9. Pritchard, G and Scott, G (1994). Computing Studies: Preliminary Course. Oxford University Press: Melbourne.10. National Office Skills Work Modules, Software Publications Pty Ltd. Sydney11. TAFENSW (1990). Self-paced learning guides for office workers (SLOW booklets) 12. IT&T ITAB Support Materials CD. Distributed to schools late Term 1 2000. 13. Hamilton, J (2000). Fundamentals of systems administration. Eastern House: Victoria14. Burton, K and Le Rossiignol, K (2000). Communicating in the IT environment. Eastern House: Victoria15 OTEN materials

p. 16