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  • 1. Legal Administration Toolbox Certificate III in Business (Legal Administration)Teacher's Guide

2. Table of Contents The Toolbox Concept.........................................................................................................4 The Learning Process......................................................................................................................4 Managing the Online Learning Environment.....................................................................9 Discovery learning.........................................................................................................................11 Problem-based learning.................................................................................................................11 Teams..........................................................................................................................................13 Individual learning needs...............................................................................................................13 Teacher-learner interactions ..........................................................................................................14 Using the Toolbox resources...........................................................................................17 Task One: Our Firm and the Australian Legal System.......................................................................19 Task Two: Understanding Your Role and Responsibilities.................................................................23 Task Three - Creating a letter from a memo....................................................................................26 Task Four Creating a letter from a dictated message ...................................................................30 Task Five - Assembling a New File..................................................................................................34 Task Six Processing Incoming Mail...............................................................................................38 Task Seven Searching the Public Record .....................................................................................42 Task Eight Preparing and Delivering Documents...........................................................................46 Task Nine Processing Outgoing Mail.............................................................................................49 Task Ten Processing Inactive Files...............................................................................................52 Customising the content .................................................................................................54 Resources and activities by competency and task..........................................................55 Appendix 1.......................................................................................................................56 Task One Our Firm and the Legal System - Competencies.............................................................56 Task Two Your Role and Responsibilities - Competencies..............................................................59 Task Three - Create a Letter from a Memo - Competencies..............................................................63 Task Four - Create a Letter from a Dictated Message - Competencies...............................................75 Task Five Assembling a New File - Competencies..........................................................................79 Task Six Processing Incoming Mail - Competencies.......................................................................81 Task Seven Searching the Public Record - Competencies.............................................................118 Task Eight Preparing and Delivering Documents - Competencies..................................................124 Task Nine Processing Outgoing Mail - Competencies...................................................................127 Appendix 2 Task/Competency Matrix...........................................................................132 3. Using the Teacher's Guide The Teacher's Guide aims to provide teachers with information and advice for obtaining maximum value from the Certificate III in Business (Legal Administration) Toolbox. The Teacher's Guide contains: a brief outline of the Toolbox and the major learning methodologies it employs. methods for managing the learning environment effectively and taking advantage of the opportunities that the online delivery of learning presents. ideas on ways to vary and add to the content of the Toolbox. descriptions of the learning paths and outcomes within the Toolbox, and the ways in which the Toolbox addresses the endorsed competencies of Certificate III in Business (Legal Administration). 4. The Toolbox ConceptThe Toolbox for Certificate III in Business (Legal Administration) is a problem-based environment. This means that case studies and scenarios are used as the primary means of guiding learners to construct outcomes or solutions to a problem. Problems are presented to the learner in the form of tasks. These tasks are supported with a range of resources that enable the problems to be resolved. In this Toolbox the learner assumes the role of a Legal Administration Assistant for the virtual law firm Centonza, Gleitman, Luong and Associates. An Induction program (Take a Tour, Tasks 1, Task 2) introduces the learner to their role and how to operate in the virtual office. The learner is then provided with a number of tasks that simulate the type of work that a Legal Administration Assistant would undertake in a real life office. Each task covers at least one main competency and is supported by a range of learning resources. The learner is encouraged to explore the Legal Office and access the learning resources available. These rooms provide information and support as required.The Learning Process The following diagram represents the learning process that learners will follow as they progress through each task of the Toolbox.Learning Resources Learning Support Task Specific Content Task specific guidance General Content Contextual Help Bulletin BoardEmail Rollover text Introduction Induction Problem to theProgram based Legal EnvironmentAdministrationTasksProcess based sub tasksOutputs for assessment Legal documents Letters/memos Personal Reference FolioInformation Literacy 5. Learning resources The learners will be presented with a range of learning resources including task specific content as well as general content that assists the learner to understand the problem and develop an appropriate solution. Some content resources have been custom designed to address the performance criteria presented by the problem. Other resources have been sourced from the public domain arena and further support the learning process and enhance the learner's information literacy.Learning support Throughout the tasks the learners will have access to a range of support functions to aid them in their learning. These support functions include: contextual help that assists the learner to understand the learning environment. task specific guidance that directs the learner to specific resources and facilitates the learningprocess. rollover text that indicates what functions are available for each item in a room. electronic communication via email and a Discussion Board to enable the learner to consultwith the teacher and other learners.Take a Tour The Take a Tour component of the Toolbox introduces the learner to the online learning environment. It enables the learners to understand the functions and the facilities available in the Toolbox. It also provides guidance about how they can use the environment to maximise the learning experience. Included in this Introduction will be information regarding the use of Discussion Board facilities and email, thus ensuring that the learners are comfortable using the technology presented in the Toolbox.Induction program (Task 1) The Induction program introduces the learner to the virtual legal office and the office personnel. The learner is given the opportunity to explore the environment in a structured manner in order to ensure that they are comfortable in their learning environment before they undertake the tasks. The learner is also introduced to Timesheets and the Intray where they will find descriptions of their tasks The Induction program provides the learner with an introduction to the Australian legal system and some of the terminology commonly used in a legal office. Problem based Legal Administration Tasks The Toolbox presents the learner with a range of Legal Administration Tasks. These tasks mirror real life tasks that a Legal Administration Assistant would be required to undertake. These Legal Administration Tasks cover the Certificate III in Business (Legal Administration) as outlined in Appendices 2 10.Process based sub tasks There are a number of sub tasks that the learner will need to complete. These also mimic the real life office processes that a Legal Administration Assistant would be required to undertake. Process based sub tasks include administrative tasks such as filling out a Timesheet using a task code sheet and utilising email. 6. The Legal Office The Legal Office is the primary interface of the Toolbox. It is unique to each Legal Administration Task that is chosen by the learner or teacher. The Legal Office provides access to the rooms that contain the content and resources that are required to complete the task. The Legal Office also provides hints to help the learner successfully complete the selected task. Legal Office Personnel The Legal Office has a number of Virtual Office Personnel that the learner interacts with. Each character provides information relating to the selected task. The Virtual Office Personnel are only available if they cont