Teacher training – which practices are worth the effort?
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Transcript of Teacher training – which practices are worth the effort?
Teacher training – which practices are worth the effort?
Érico Galdino AlmeidaLearning Technologies Specialist
Silvia Fernanda CorrêaLearning Technologies Analyst
Insper Institute of Education and Research
2
Objectives
Based on quantitative and qualitative data collected from numerous sources, we will assess the relative effectiveness and efficiency of various tools and practices in enhancing the professional development of educators in the context of face-to-face training, online tutorials, and Help Desk support.
The goal is that other professionals will have guidelines within which to focus their efforts and plan:
1. How much time/money to invest in tutorials;
2. How effective face to face training is;
3. What topics to address in training.
3
About Insper
4
About Insper
Insper is a non-profit business & economics school located in São
Paulo, Brazil
Over 5,000 students (undergraduate and graduate programs)
Launched its first MBA in São Paulo in 1987
(at this time the school’s name was IBMEC)
In 2009 the school changed its name to
Insper Institute of Education and Research
In the last years the school has been
accredited by prestigious
Councils/Associations
5
About Insper
• School is among the top 30 schools in the world of Executive Education – Customized – 2012
Rank in 2012
Average rank(3 years)
School Country
1 1 Duke Corporate EducationUS / South Africa / UK / India
2 2 HEC Paris France
3 8 Iese Business School Spain
4 4 Esade Business School Spain
5 10Boston University School of Management
US
...8 6 Fundação Dom Cabral Brazil
9 5 Harvard Business School US
10 16 IE Business School Spain
11 16 Ashridge UK
12 17 University of Oxford: Saïd UK
...19 20 Columbia Business School US
20 31 Stanford Graduate School of Business US
...29 22 Insper Brazil
30 28 University of Western Ontario: Ivey Canada / China
31 30 ESCP Europe France / UK / Germany / Spain / Italy
32 37 University of Virginia: Darden US33 42 UCLA: Anderson US
...58 58 University of Toronto: Rotman Canada
59 49 Warwick Business School UK
60 49 MIT: Sloan US
...70 66 Nyenrode Business Universiteit Netherlands
Font: The FT’s annual ranking of customized and open enrolment executive education programs around the world in 2012 (published 14th May 201270 business schools in this ranking)
http://rankings.ft.com/businessschoolrankings/rankings
Academic Programs Portfolio
Undergraduate Programs (Bachelor)• Business Administration• Economics
GraduateProfessional Masters• Professional Masters in Business Administration• Professional Masters in Economics
Graduate ProgramsMBAs• Executive MBA• Executive MBA in Finance• Executive MBA in Healthcare Management
Certificates• CBA – Certificate in Business Administration• CFM – Certificate in Financial Management• CMM – Certificate in Marketing
Management• Master of Laws• Contract Law• Corporate Law• Financial and Capital Market • Law• Tax Law
Executive Education• Short Duration Programs (Open Enrollment)• Customized Programs and Courses for
Companies
6
7
Implantation
8
Implantation
Strategy: Offer training sessions in groups
Participation in the Faculty meetings
E-mail invitation sent in the name of the Course Coordinators
Banner in the Faculty Portal
Explanatory video
E-mail invitation sent in the name of the Course Coordinators
Banner in the Faculty Portal
9
Implantation plan
Jul-Sep/2011 Oct-Dec/2011 Jan-Mar/2012
Progress of classes
Pilot: Around 460 students and 18 professors involved
Graduate training
Apr/2012 May/2012
Undergraduate training
Aug/2012
All the school using Blackboard
+ 88 classes
All the graduate programs using
Blackboard
91 classes
1 class
+ 2 classes+ 6 classes
10
Training
11
Issues addressed
• ESSENTIALS Functionalities
• Course Access and Attendance Controls
• Community
• Mobile
Communication
• E-mail • Announcements
Collaboration
• Blog • Wiki• Chat• Forum
Evaluation
• Test• Survey• Assignment• SafeAssignment• Grade Center
Content Sharing
• Syllabus• Content Materials
Training Structure
• Online registration (several dates and times options available).
• Max of 10 professors per session.• 2-hour-classes.• Individual sandbox course with test
students.
12
Graduate and Undergraduate Numbers
Graduate(1st quarter/2012)
01/30 - 04/16
Graduate(2nd quarter/2012)
04/23 - 06/28
Undergraduate08/06 -
Sep Oct Nov Dec Jan Feb Mar Apr May Jun0
10
20
30
40
50
60
70
31
4
8
4
68
9 8
26
2
13
Satisfaction Survey
14
Satisfaction Survey
Issues addressed Depth Duration Dynamic training Overall Satisfaction0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
3%10% 14% 8%
6%
33%
45% 34%31%
32%
64%
45%49%
58% 62%
3% 1%
2%
No answerExcellentVery GoodGoodBadVery Bad
69 Professors (53 Graduate and 16 Undergraduate)
15
Satisfaction Survey
Extraordinary tool to enhance learning, in a
dynamic and interactive way. Exciting expectation.
Excellent initiative. Innovative and dynamic tool. Will speed
up many procedures and flows. Transmits reliability and give more transparency to all. The school is to be congratulated.
I will be a Blackboard "heavy-user" and I will be
able to improve the course, proposing and
using new ways of interaction.
I hope that Blackboard is a tool to narrow the professor-student relationship, facilitates interaction and allow greater agility and security for learning, assessment and contact with the teacher.
I hope that the relationship between the virtual environment and professor become more intense, considering the possibilities of interaction that I witnessed.
Extend the activities dynamics employed in the
courses and reduce the time used for monitoring
and giving feedback to students.
Increase collaboration between students and
simplify the operational work of the Professor.
I hope it can help me increase the student time of study outside
the classroom.
What are your expectations regarding the use of Blackboard?
16
Satisfaction Survey
• If you’ve been given the chance, would you be willing to take this
course online?
Yes; 20%
No; 80%
• Within this online training, what course
material do you think would be handy?
A B C D0%
10%
20%
30%
40%
50%
60%52%
28%
14%10%
A. Multimedia tutorials with step by step procedures accompanied by instructor narration.
B. Multimedia tutorials with step by step procedures without instructor narration.
C. Tutorials in PDF format.
D. No answer.
17
Tutorials
18
Monthly Access to Tutorials
01 02 03 04 05 06 070
100
200
300
400
500
600
700
800
27
206 191
616
709
321
161548 28
9457 44
5
StudentsProfessors
Months
19
Monthly Access by Type of Tutorials (Top 5)
01 02 03 04 05 06 070
5
10
15
20
25
30
35
2
8 8
1211
79
109
12
16
5
13
15
4
30
11
8
1
86
10
4
12
11
7
13
7
1 1
Complete Communication Materials Grade Assignments
Months
20
Total Access of Tutorials
Materia
ls
Communication
CompleteGra
de
Assignments
Reinforcement -
Copy Materia
ls
Groups
Reinforcement -
Gra
deFo
rum
Blog0
10
20
30
40
50
60
70
8072
62
4841
2115 12 12
5 3
Tutorials
Tota
l acc
ess
21
Total Access of Tutorials
Materia
ls
Communication
CompleteGra
de
Assignments
Reinforcement -
Copy Materia
ls
Groups
Reinforcement -
Gra
deFo
rum
Blog0
10
20
30
40
50
60
70
8072
62
4841
2115 12 12
5 3
Tutorials
Tota
l acc
ess
22
Total times users have accessed the tutorials
Total Professors (102) Total Students (976)
1 2 3 4 5 6 8 9 11 200
5
10
15
20
25
30
35
40
4541
23
10 108
3 2 2 2 1
Number of access
1 2 3 4 5 6 7 8 9 10 11 12 13 150
100
200
300
400
500
600
494
242
9455 40
16 14 7 4 2 2 2 3 1
Number of access
63%
professor's husband
75%
coordinator and enthusiast
23
Help Desk
24
Professors’ ContactsH
D
TAI
HD
TAI
HD
TAI
TAI
TAI
TAI
Doubt New funcionalities Problems Contact return - doubts
Contact return - new funcionali-
ties
Contact return - problems
1 4 1
28
71
18 5
10 102 1
Professors rather contact our department than official Help Desk
6; 4%
136; 96%
Trained
NoYes
25
Professors’ Contacts
Grade Center
Content Sharin
g
Grade Extracti
on
Course Copy
Assignment
Access
Quiz onlin
eFo
rum
SafeAssi
gnGroup
Content Colle
ction
Rubric
Adaptive Release Test
Blog
Mobile Le
arn
Tutorial
Absence
Training
Course M
enuSu
rvey
Course Dyn
amicURL
2 4
42
24
9 8 7 74 4 4 4 3 3 2 2 2 2 2 1 1 1 1 1 1 1
Attention! 6; 4%
136; 96%
Trained
NoYes
26
Dos and Don’ts
27
Answering Questions
1. How much time/money to invest in tutorials?
• Professors don’t access it very frequently;
• They only access what they need – straight to the point;
• In our case, tutorials are support-only material used after the training.
• It may be simpler;
• Updates may be easier;
• Online training, must have a more ellaborate course material is expected.
• Motiongraphics;
• Voice Over;
• Screencapture, etc.
28
Answering Questions
2. How effective face to face training is?
• How to measure it?• Help Desk
• Few tickets opened• Mostly made by the same
professors
• Actual use• They are using essentials tools
• Professors consider the plataform a really important tool for their work
29
Answering Questions
3. What topics to address in training?
• If you are going through a system migration, make sure you’re exploring all similar features
• Focus on Essential Toolso If the Faculty can be grouped
according to different needs, go ahead and do it
• We had a very good feedback with our survey. All topics were well rated (content, depth and structure)
30
Evaluation
Communication with stakeholders Reports
Pilot project In some cases the training happened too much earlier the actual use
Coordinators and Support areas play an important role for incrising adoption They don’t want to go online
Prepare all impacted areas and that support ProfessorsConduct training and monitoring the impacted areas
Monitoring the use
31
Next steps
32
• Contact will happen right on the begining of the process;
• He will work on the Syllabus bearing Blackboard in mind.
What to do next?
New Professors
33
• Add Blackboard’s materials (On Demand) as an alternate source of information;
• Probably develop a new working-model where online training could be added as an option.
What to do next?
On-line Training
35
Prepare all impacted areas and that support Professors
Courses Coordinators
Professor
Classroom SupportHelp Desk
Academic Support
Student Services
<
36
Monitoring the use (91 courses)
Courses Materials Annoucements Grade Center Assignment SafeAssignment Test Blog Group Forum Observation
Controladoria 1 1 1 1 1 1Não colocou a fórmula da média (25/05/12). Organização da disciplina por aulas
Métodos quantitativos para decisão 1 Lista sequencial de arquivos, sem
organização em pastas.Planejamento e execução da estratégia de negócios
1 1
Contabilidade gerencial aplicada 1 1 Organização da disciplina por tipos de
materiaisContabilidade e análise de demonstrações financeiras
1 1 1 Boa organização em pastas!
Gestão de riscos financeiros 1
Derivativos avançados 1
Gestão estratégica de recursos humanos
1 1 1 1
Começou a organizar a central de notas, mas não terminou. Organização por temas e aulas. Tem atividades em grupo, mas não usa a ferramenta. (25/05/12)
Trabalhando em equipes 1 1 Lista sequencial de arquivos.
Diferenciou tipos de arquivo por cor.Contratos típicos i 1 1 1Governança corporativa 1 1 1 1
83 38 27 14 6 6 3 2 191% 42% 30% 15% 7% 7% 3% 2% 3%
<
37
Monitoring the use (91 courses)
Materials An-nouce-ments
Grade Cen-ter
Assignment Safe-Assign-ment
Test Blog Group Forum0
10
20
30
40
50
60
70
80
9083; 91%
38, 42%
27; 30%
14; 15%
6; 7% 6; 7%3; 3% 2; 2%
<
38
Reports <
39
Reports <
40
Reports <