Te dx cmu_jenn lim_delivering happiness 16.9
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Transcript of Te dx cmu_jenn lim_delivering happiness 16.9
MT. KILI
GREEN FIELDPERSONAL VALUES
INTERNETCONSULTANT
LAYOFFLOSERLOSS
GO BEARS!
ZAPPOSCOMPANY VALUES
ROCK BOTTOM
REALLOSS
“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM
FEEL.”— MAYA ANGELOU
CULTURE AND CUSTOMER SERVICE$2B COMPANY
1999 – TODAY
‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08
Gro
ss S
ale
s $
MM
$1,000
800
600
400
200
NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION
SHARE VALUE AT THE TIME OF CLOSING
SOME FRAMEWORKS LEARNED ALONG THE WAY…
TOP 5 I WISH’ES IN LIFE
…THE COURAGE TO EXPRESS MY FEELINGS.
…LET MYSELF BE
HAPPIER
…NOT WORKED SO HARD
…STAYED IN TOUCH WITH
FRIENDS
…THE COURAGE TO LIVE TRUE TO MYSELF, NOT THE LIFE OF WHAT OTHERS EXPECTED
I WISH I HAD…
#1
ELEMENTS OF HAPPINESS
NORMDAY TO DAYDECISIONS >>ACTIONS
50%
10%
40%C
ON
TR
OL
NATUREGENETICS
NURTUREENVIRONMENT
SUSTAINABLE HAPPINESS
90%
WE HEARD FROM AROUND THE WORLD
UNIFIEDBY THE SAME
VISION
NO MATTER WHAT•BACKGROUND•CULTURE•IDEAS•JOB
HAPPINESS
NOW…THE MOVEMENT
TO SPREAD AND INSPIRE HAPPINESS IN THE WORLD
SCIENTIFIC SENSEBUSINESS SENSE
HUMAN SENSE