TREVOR WESTON214 Cameron Rd | McDonough, GA 30253 | C: 678-908-1897 | trevorcweston@gmail.com

CLAIMS SPECIALISTCustomer Relations | Claims Management| Claims Settlement

Driving results through performance excellence, optimal customer service, and problem

solving.

Dynamic claims professional with progressive experience in maximizing organization profitability and performance through investigating, evaluating, reserving, negotiating, and resolving assigned property damage claims. In-depth knowledge of claim handling, terminology, and business practices. Notable success building rapport, analyzing customer needs, and progressing claims to resolution. Strong customer service orientation and multitasking capabilities. Articulate communicator with the innate ability to collaborate effectively with individuals across all levels to meet the objectives of the company.

Core Knowledge and Strengths: Office & Call Center Operations Sales Cycle Management Team Building & Leadership Analytical Thinking & Decision Making Revenue Growth

Customer Relationship Management Persuasion & Negotiation Problem Solving & Conflict Resolution Research & Information Gathering Correspondence & Documentation

Technology Snapshot: Word, Excel, Outlook, Database System

PROFESSIONAL SUMMARY

State Farm, Dunwoody, GA 2013-PresentClaims Specialist

Address vase volume of incoming calls from new and existing customers. Provide quality claim handling through customer contact, coverage, investigation, evaluation, reserving, negotiation and resolution. Anticipated customer needs by delivering consistent quality service, prompt contact, explaining the process, setting expectations, and meeting commitments to achieve optimal outcome on every file. Investigates each claim through contact with appropriate parties to determine the extent of liability, damages, and contribution potential. Review and analyze coverage and applying policy conditions, provisions, exclusions and endorsements, and how jurisdictional issues impact the claim. Identify exposures and refer claims beyond authority as appropriate. Negotiate and determine claim settlements amounts.

Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Maintain a strong work ethic with a total commitment to success each and every day.

Rick Case Kia, Duluth, GA 2012–2013Sales RepresentativeEvaluate market needs, discovered potential opportunities, and identified new sales channels to exceed challenging sales objectives. Qualify buyers by understanding buyers’ requirements and interests, matching requirements, and interests to various vehicle models. Maximize and cultivate an instant working rapport with both existing and new customers. Promote new products and keep them informed of sales events, changes in prices, leasing programs, and different incentives. Maintain familiarity with new and used vehicles. Remain current with competitors’ products and trends.

Demonstrate automobiles by explaining characteristics, capabilities, and features; explain warranties and services, and promoting new programs and incentives.

Handle the tasks of attending sales training and meeting sessions to increase sales goals. Close sales by overcoming objections; negotiating prices; completing sales or purchase

contracts.

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Budget Rental Atlanta, Atlanta, Ga 2011–2012Customer Support RepresentativeHandle inbound and outbound calls from new and existing customers regarding rental reservations. Maintain a courteous and pleasant demeanor while speaking with external and internal customers. Perform several clerical duties such as greeting clients, answering the phone, sending and receiving emails, making reservations for certain cars. Identify the clients’ needs and helping them choose the best car that will meet their expectations. Inform customers about rental terms and regulations. Handle discrepancies and complaints by offering alternatives and options to overcome objections.

Address customer inquiries, such as explanation of charges, vehicle damages, and company policies.

Provide superior customer service by providing accurate rental information and handling reservations

GSU Phonathon, Statesboro, GA 2009–2010Call Center RepresentativeServe as an ambassador by establishing an open and engaging line of communication between the University and its supporters. Make outbound calls to secure vital contributions and acquire charitable gifts for the college. Build rapport with alumni and parents; provide detailed information about the school, campus updates, notify them of upcoming events, and raise private funding to meet education and institutional needs. Compose and dispense written correspondence and details of benefits to alumni and parents of students. Mentor and train new representatives on processes, procedures, and quality customer service. Exercise strict confidentiality and judgment in maintaining records and personal information. Maintain standards of performance as set by the Program Director

Develop exceptional rapport with staff, alumni, and parents of current students while contributing to the company’s image and continued success through excellence in performance, team work, and customer service.

Exceed production standards, counts, and inquiry response turnaround times on a continuous basis.

Promote and maintain strong knowledge of foundation services and benefits

EDUCATION

Bachelor of Science in Justice StudiesGeorgia Southern University, Statesboro, GA