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TCS COMPANY HISTORY
TCS: History at a Glance
Over TCS’ 25-year history, we’ve dedicated resources to solving critical
communications challenges through innovative thinking within a client-focused
business model. Along the way, we’ve garnered numerous awards and consistently win
contracts with Tier 1 wireless operators and government agencies such as a the U.S.
Departments of Defense, State, and Homeland Security.
1. 1987
1. TCS is founded
TCS is founded in Annapolis, Maryland on July 30th
2. 1989
1. 8(a) program entered
Named for Section 8(a) of the Small Business Act, this program was created to help
small and disadvantaged businesses compete in the marketplace. It also helps these
companies gain access to federal and private procurement markets.
3. 1990
1. First delivery of secure data traffic on SCAMPI (Scalable Monitoring Platform for the
Internet) network
4. 1996
1. Original Lucent SMSC agreement
5. 1997
1. First U.S. wireless E9-1-1 call
TCS (Xypoint®) completed the first U.S. wireless E9-1-1 call in Allentown,
Pennsylvania (with CellularOne).
6. 1998
1. 8(a) program completed
7. 1999
1. Largest private Asian VSAT network deployed for Citigroup
2. Lucent and TCS announced intelligent network-based, mobile-originated Short
Message Service (SMS)
8. 2000
1. Deployable communication system delivered to U.S. State Department
2. Initial Public Offering (IPO)
TCS (NASDAQ: TSYS) begins public offering on August 8, 2000.
9. 2001
1. First patent issued
Patent #6208870 for "Short message service notification forwarded between multiple
short message service centers" is filed on June 1, 1999 and issued on March 27, 2001.
2. Xypoint Corporation acquired
3. Launch of Message Distribution Center (MDC)
4. Launch of SwiftLink®
5. Secures ISO 9001-2000 Certification
10. 2002
1. Location agreement signed with Hutchison 3G
11. 2003
1. SwiftLink® supports U.S. mission in Iraq
2. TL-9000 certification secured for Network Operations Center
12. 2004
1. Multi-year support contract with NCR-DOIM, EOM.
TCS wins multi-year support contract with National Capital Region Director of
Information Management, Enterprise Operations & Maintenance (NCR-DOIM, EOM)
2. Kivera, Inc. acquired
3. First Location-Based Services (LBS) in Latin America is launched on TCS platform
13. 2005
1. Provides communications infrastructure for Joint Task Force Katrina
2. Deployable VSAT module introduced
Humanitarian support provided via TCS deployable communications after Hurricane
Katrina hits Gulf Coast.
3. TCS pioneers and deploys nationwide roll-out of VoIP E9-1-1 solution
4. Sprint selects TCS for Location-Based Services (LBS)
14. 2006
1. TCS named as awardee in $5 billion World-Wide Satellite Systems (WWSS) contract
2. VZ Navigator® Debuts
Verizon's navigation software uses mapping data and software from TCS.
3. TCS technology delivered more than 40 billion text messages in 2006
Today, TCS sends almost 1 trillion text messages a year. 2007
4. 5-year GSA contract for Defense Telecommunication Systems – Washington (DTS-W)
5. Awardee in $750 million General Services Administration Satellite Services II (GSA
SATCOM-II)
TCS is named awardee in contract to provide satellite communications services for
Federal agencies.
6. Successfully deployed the first NENA i3 NG9-1-1 telephony system
7. 25 million registered subscribers on TCS Messaging Portal
15. 2008
1. TCS recognized as a Top Teleport Operator of 2008 by WTA
Earns ranking among the best in the world from the World Teleport Association.
Introduction of Wireless Point-to-Point Link (WPPL)
2. U.S. Army contract for $246 million of deployable satellite solutions
TCS is the sole awardee, implementing our SNAP suite.
3. Triton SSD is launched
16. 2009
1. Location Logic acquired
2. Next-Generation 9-1-1 (NG9-1-1) contract with Metropolitan Emergency Services
Board of Minnesota
3. Solvern Innovations acquired
4. Sidereal Solutions Inc. acquired
5. Networks In Motion (NIM) acquired
Networks In Motion provides world-class navigation products and services,
strengthening TCS telematics and navigation offerings.
17. 2010
1. Verizon Wireless introduces NAVBuilder® Inside
Developed by TCS in collaboration with Verizon, our NAVBuilder Inside helps
developers incorporate location, maps and navigation into apps. Trident Space &
Defense acquired
2. 100th Patent Issued
A patent for "Cellular augmented radar/laser detector" (#7764219) is filed on October
21, 2008 and issue on July 27, 2010
3. $269 million contract to deliver U.S. Marine Corps integrated communication systems
TCS was the sole awardee on this contract.
4. TCS introduces NENA i3-compliant Next-Generation 9-1-1 and successfully completes
interoperability tests
5. Tactical Transportable Tropo (3T) system announced
18. 2011
1. ISO 27001 Certification secured
2. First award of Commercial Mobile Alerts System (CMAS)
3. Beta test of SMS 9-1-1 technology with the University of Maryland
4. TCS TotalCom® portfolio unveiled
5. Partnership with state of Iowa to launch Next-Generation 9-1-1 services network
6. TCS hosts Congressman C.A. Dutch Ruppersberger, state and local leaders at New
Technology Center ribbon-cutting event
7. Announcement of exclusive agreement with Cisco to commercialize IT communication
services on the world’s first space router
8. Announcement of global availability of Family Locator and Workforce Locator mobile
applications
19. 2012
1. Selected by Public Broadcasting Service for key Commercial Mobile Alert System
(CMAS) technology
2. Industry-leading 9-1-1 support extended to next generation VoLTE networks
3. Secure the Edge® portfolio unveiled
Secure the Edge® provides turnkey, standards-based Mobile Alerts Solutions
4. Enterprise Security & Protection™ portfolio introduced
BOARD OF DIRECTORS OF TCS
Non-Executive Board Members
Cyrus Mistry
(Non-Independent, Non-Executive Chairman)
Cyrus Mistry is a graduate in Civil Engineering from Imperial College, UK
and has an MSc in Management from London Business School. Mistry has
been associated with the Shapoorji Pallonji Group since 1994. Under his
guidance, Shapoorji Pallonji’s construction business has grown from a
turnover of US $20 million to approximately US $1.5 billion, with a
presence in over 10 countries. He joined the Board of Tata Sons Limited in
2006 and is presently the Executive Chairman. He is also Director of Tata
Industries Limited, The Tata Power Company Limited, Tata Teleservices
Limited, Tata Steel Limited, Tata Motors Limited and Tata Chemicals
Limited.
S Ramadorai
(Non-Independent, Non-Executive Vice Chairman)
Ramadorai has been in public service since February 2011. Currently he is
the Chairman of the National Skill Development Agency (NSDA) in the
rank of a Cabinet Minister. The NSDA is a newly formed autonomous
body, which will coordinate and harmonize the skill development efforts
of the government and the private sector to achieve the skilling targets of
the nation. He is also the Chairman of the National Skill Development
Corporation (NSDC), a public private partnership arm of the Government
of India for creating large, for-profit vocational institutions. In February
2011, the government had appointed him as the Adviser to the Prime
Minister in the National Council on Skill Development, in the rank of a
Cabinet Minister; however, in June 2013, the council was subsumed into
the NSDA.
Ramadorai continues as the Vice-Chairman of Tata Consultancy Services
Ltd, a company he has been associated with, for the past 41years. He took
over as CEO in 1996 when the company’s revenues were at $155 million
and has since then led the company through some of its most exciting
phases, including its going public in 2004. In October 2009, he stepped
down as CEO, leaving a $6 billion global IT services company to his
successor, while he took over the mantle of vice chairmanship of the
company. Today, the company’s revenues stand at US $11.06 billion for
year ended 31 March, 2013, with an employee base of over 276,000 of the
world’s best-trained IT consultants in 44 countries.
Clayton M Christensen
(Independent, Non-Executive Director)
Clayton M Christensen is the Robert and Jane Cizik Professor of Business
Administration at the Harvard Business School, with a joint appointment in
the Technology & Operations Management and General Management
faculty groups. His research and teaching interests center on managing
innovation and creating new growth markets.
Prof. Christensen holds a BA with highest honors in economics from
Brigham Young University (1975), and an MPhil in applied econometrics
and the economics of less-developed countries from Oxford University
(1977), as a Rhodes Scholar. He received an MBA with High Distinction
from the Harvard Business School in 1979, graduating as a George F Baker
Scholar. He was awarded his DBA from the Harvard Business School in
1992.
Aman Mehta
(Independent, Non-Executive Director)
Aman Mehta was born in New Delhi in 1946. After graduating from Delhi
University with an economics degree in 1967, he joined the Bombay office
of Mercantile Bank Limited, a wholly owned subsidiary of The Hongkong
and Shanghai Banking Corporation Limited.
Following training in the bank’s London office, Mehta returned to the
group’s operations in India. Since 1969, he has held a number of
assignments throughout the bank, including appointments in operations,
credit, branch and area management, and merchant banking. In 1985, he
was appointed Manager Corporate Planning at The Hongkong and
Shanghai Banking Corporation’s headquarters in Hong Kong. In January
1988, he moved to Riyadh to take up the post of Managing Director of The
Saudi British Bank, a 40 percent owned associate of The Hongkong and
Shanghai Banking Corporation.
In May 1991, Mehta was appointed Group General Manager. Following a
brief strategic planning assignment in North America, he was appointed
General Manager International in February 1992 with responsibility for
overseas subsidiaries.
Dr. Ron Sommer
(Independent, Non-Executive Director)
Dr. Ron Sommer was Chairman of the Board of Management of
Deutsche Telekom AG, a telecommunication company, from May 1995
until he retired in July 2002.
He is Director of Motorola, Muenchener Rueckversicherung, Sistema,
Weather Investments and TCS, and a member of the International
Advisory Board of The Blackstone Group.
Dr. Sommer received a PhD degree in Mathematics from the University
of Vienna, Austria.
Venkatraman Thyagarajan
(Independent, Non-Executive Director)
Venkatraman Thyagarajan (Thyagi) is responsible for the
GlaxoSmithKline operations in Asia Pacific and is based at the
company’s headquarters in Singapore. Prior to his current position,
Thyagarajan served as Vice President of South Asia, since 2001. He has
served on the Board of Glaxo India since 1992 and began his tenure as
Managing Director in 1994. He is now the Vice Chairman of
GlaxoSmithKline India.
A true veteran of GlaxoSmithKline, Thyagarajan has been with the
company for over 34 years. He began his career as a management trainee
for Glaxo India in September 1970. Thyagarajan has held numerous
senior positions throughout his career including Marketing Consultant for
Europe; Area Marketing Director for Middle East, Africa and Eastern
Europe; and the Area Director for South East Asia, Bangladesh, Sri
Lanka and Taiwan.
Thyagarajan received a BTech (Elec) and holds an MBA from the Indian
Institute of Management, Ahmedabad. Thyagarajan is married to
Anuradha and they have two daughters. He is a keen tennis player and
music enthusiast.
Dr. Vijay Kelkar
(Independent, Non-Executive Director)
A PhD in development economics from the University of California at
Berkeley, he joined the senior faculty of the Administrative Staff College
of India in Hyderabad. After a brief stint as a teacher in Nepal, Dr. Kelkar
joined the Planning Commission in 1973. From the Planning
Commission, Dr. Kelkar joined the Commerce Ministry in 1977 as
Economic Adviser, and has since then served in various posts including
secretary to the Economic Advisory Council to the Prime Minister
between 1985 and 1988. In 1994, he came back to the government as
petroleum secretary. He was made finance secretary in 1998. He was an
executive director in the International Monetary Fund (IMF), overseeing
its operations in South Asia during 2000-2002.
Dr. Vijay Kelkar has been elected Chairman of the board of the Forum of
Federations beginning January 1, 2010.
Ishaat Hussain
(Non-Independent, Non-Executive Director)
Ishaat Hussain joined the Board of Tata Sons as an Executive Director on
July 1, 1999, and is Finance Director of Tata Sons Ltd. beginning July
28, 2000. Prior to joining Tata Sons, he was the Senior Vice President
and Executive Director – Finance in Tata Steel for almost 10 years..
In April 2005, Hussain was appointed a member of the Board of Trade,
and in November 2006, he was appointed a Public Interest Director of
Bombay Stock Exchange Limited. In January 2008, he was appointed a
Trustee on the board of India Foundation for the Arts (IFA).
Phiroz A Vandrevala
(Non-Independent, Non-Executive Director)
As the Vice Chairman and Managing Director of Diligenta, a subsidiary
of TCS focused on the life & pensions industry, Phiroz Vandrevala is
responsible for driving the business strategy and operations of the
organization and opportunities globally. Phiroz is also a Director on the
Board of TCS, the global leader in IT services, consulting and business
solutions and part of the senior leadership team.
With over 25 years of consulting and leadership experience with TCS,
including as an executive director of the company since 2007, Phiroz had
been involved with TCS’ foray into the life & pensions industry from the
outset. He has overseen the transformation of Diligenta as the company
offers new, effective solutions for the life & pensions industry using the
TCS BaNCS platform.
Phiroz graduated from Calcutta and is a qualified chartered accountant.
He worked with consumer goods firm ITC Ltd. for three years before
joining TCS in 1982. In 1989, he set up Tandem Corporation’s operations
in India before rejoining TCS in 1992. He has played many roles in all
these years at TCS.
OP Bhatt
(Independent, Non-Executive Director)
OP Bhatt is a graduate in Science and a post graduate in English
Literature (Gold Medal). His last assignment, from July 1, 2006 to March
31, 2011, was as Chairman, State Bank Group, which includes State
Bank of India, India’s largest commercial bank; five associate banks in
India; five overseas banks; SBI Life, the country’s largest private life
insurer; SBI Capital Markets, India’s leading investment bank; SBI Fund
Management; and other subsidiaries spanning diverse activities, from
general insurance to custodial services. He served as Chairman of Indian
Banks’ Association, the apex body of Indian banks. He also served as
India’s economic diplomacy as government’s nominee on the India-US
CEO Forum, Indo-French CEO Forum and Indo-Russia CEO Forum,
forging links with a cross section of the world’s business leaders.
PURPOSE
To continually strive to achieve excellence - both on and off the job.
VISION STATEMENT
"TCS will be recognized and respected as professional, innovative, profitable
information, and knowledge based logistics/services enterprise. TCS embeds internet
based technologies into its internal operating structures and as business solutions for
customers; with customer, employee and shareholder interests at the core of its
operations; demonstrating a clear concern for ethical conduct and good corporate
citizenship; with the objective of growing into a regional and global player, with
emphasis on the Middle East, Europe and North America".
MISSION STATEMENT
"To direct all our organizational efforts at building upon the existing organizational
strengths and brand recognition to achieve enhanced levels of profitable growth in the
core business, and diversify into new areas that compliment and supplement the core
business, with the diversification aimed at achieving excellence and industry leader
status in the new areas. The TCS People will however be encouraged to be open to
unconventional ideas and services and recognize new trends at very early stages".
PRODUCTS AND SERVICES OFFERED BY THE COMPANY:
TECHNOLOGY PRODUCTS
Exegenix Intelligent Document Conversion Solutions
SupportCentral - Business Social Productivity Platform
TCS Digital Certification Services / Public Key Infrastructure (PKI) Suite
TCS Tax Mantra Integrated Tax Solution
TCS Data Cleansing Framework
TCS Business Rules Engine
TCS Experience Based KM (Knowledge Management)
TCS Call Management Solution
TCS Certificate Validation Server
TCS File Authentication Solution
TCS eLearning Effectiveness Measurement Solution
TCS Code Generator Framework
TCS Saakshi (Time Stamping Solution)
TCS Form Authentication Solution
TCS eVOLv Multimedia Authoring Solution
TCS Direct Metal Deposition CAM
TCS Stand Alone Post Processor
TCS WebFACTORe (Web-enabled Plant Maintenance Management Tool)
TCS Enterprise Integration and Control Environment
TCS SmartBox (Next Generation Industrial Controller Development Framework)
TCS Sevak - Self Service Terminals
TCS Rapid Sigma (Six Sigma Solution for Continuous Improvement)
TCS Teamcenter for Medical Devices
Other Products -
TCS Clin-e2e
TCS Hospital Management Solution
TCS Silicone Ambulatory ECG Device and Solution
TCS Enterprise Integration and Control Environment Solution/ Energy and Utilities
TCS Bio-informatics Solution
VERICUT - Machine Simulation Software
SERVICES:
IT Services-
Custom Application Development
Application Management
Migration & Re-engineering
System Integration
Testing
Performance Engineering
Infrastructure Services-
Infrastructure Readiness Assessment
IT Service Desk
Data Center Management
End User Computing Services
Database Services
Application Management Services
Command Center Services
Managed Security Services
Enterprise Solutions
Supply Chain Management
Master Data Management
Customer Relationship Management
RFID
Call Management
Oracle
SAP
Consulting
Business Consulting
IT Consulting
Business Solutions
Business Process Outsourcing
Customer Interaction Management (CIM)
Finance and Accounting
Human Resources Outsourcing
Knowledge Process Outsourcing
Supply Chain Management
Reconciliations
Benefits Administration
Payroll
Industry-specific Offerings
Business Intelligence & Performance Management-
Business Intelligence
Business Process Management
Enterprise Data Management
Integration Services
Knowledge Management / Enterprise Content Management
Engineering & Industrial Services-
New Product Development Solutions
Product Lifecycle Management
Plant Solutions & Services
Geospatial Technology Solutions
Industry-specific Offerings
SMALL AND MEDIUM BUSINESS SUBSIDIARIES:
TCS' directly-held subsidiaries include:
AP Online Limited (India)
C-Edge Technologies Limited (India)
CMC Limited (India)
Diligenta Limited (UK)
Tata Consultancy Services Canada Inc. (Canada)
Tata America International Corporation (USA)
Tata Consultancy Services Asia Pacific Pte Limited (Singapore)
Tata Consultancy Services Belgium S.A. (Belgium)
Tata Consultancy Services Deutschland GmbH (Germany)
Tata Consultancy Services France S.A. (France)
Tata Consultancy Services Netherlands B.V. (Netherlands)
Tata Consultancy Services Sverige AB (Sweden)
Tata Consultancy Services Switzerland Ltd (Switzerland)
Tata Infotech (Singapore) Pte. Limited * (Singapore)
Tata Infotech Deutschland GmbH * (Germany)
TCS FNS Pty. Limited (Australia)
TCS Iberoamerica S.A. (Uruguay)
WTI Advanced Technology Limited (India)
TCS' indirectly held subsidiaries include:
CMC Americas Inc. (USA)
Swedish Indian IT Resources AB (Sweden)
Tata Information Technology (Shanghai) (China)
Tata Consultancy Services Solution Center S.A. (Uruguay)
TCS Argentina S.A. (Argentina)
TCS Brazil S/C Limitada (Brazil)
Tata Consultancy Services de Mexico S.A. De. C.V. (Mexico)
TCS Inversiones Chile Limitada (Chile)
Tata Consultancy Services de Espana S.A. (Spain)
Tata Consultancy Services Do Brasil S.A. (Brazil)
Tata Consultancy Services Chile S.A. (Chile)
TCS Italia SRL (Italy)
Tata Consultancy Services Japan Limited (Japan)
Tata Consultancy Services Malaysia SDN. BHD. (Malaysia)
Tata Consultancy Services Luxembourg S.A Capellen (G.D. de Luxembourg)
Tata Consultancy Services Portugal Unipesoal Limitada (Portugal)
Tata Consultancy Services Chile Limitada (Chile)
Comicrom S.A. (Chile)
Sisteco S.A. (Chile)
Syscrom S.A. (Chile)
Pentacrom S.A. (Chile)
Pentacrom Servicios S.A. (Chile)
Custodia De Documentos Intres Limitada (Chile)
Financial Network Services (Holdings) Pty Limited (Australia)
Financial Network Services Pty Limited (Australia)
Financial Network Services (Facilities Management) Pty Limited (Australia)
Financial Network Services (Europe) plc (UK)
Financial Network Services Malaysia Sdn Bhd (Malaysia)
TCS Financial Network Services (Indonesia)
Chong Wan Investments Limited (Hong Kong)
Financial Network Services (Africa) Pty Ltd. (South Africa)
Financial Network Services Chile Limitada (Chile)
Financial Network Services (H.K.) Limited (Hong Kong)
ACHIEVEMENTS/ RECOGNITION:
TCS is the only IT services organization to be a part of ISO 15926 real time
interoperability network grid (iRING) Version 1.0.0
TCS achieves Gold status in Business in the Community's (BitC) Corporate
Responsibility Index (CRI) 2007-08.
Largest IT services firm in Asia.
They are the world first organization to achieve an enterprise-wide Maturity Level 5 on
both CMMI and P-CMM, using the most rigorous assessment methodology -
SCAMPISM.
TCS Integrated Quality Management System integrates process, people and technology
maturity through various established frameworks and practices including IEEE, ISO
9001:2000, CMMI, SW-CMM, P-CMM and 6-Sigma.
TCS tops the Data Quest DQTop20 list of IT Services providers in India for 2008
TCS ranked among Top 25 in Business Week's 2007 Information Technology 100
TCS awarded top position in 2007 'Global Services' 100 ?óÔé¼?£Top 10 Best
Performing IT Services providers category
TCS was awarded the Business Process Outsourcing Service Provider 2011 at the Frost
& Sullivan Asia Pacific ICT Awards ceremony hosted in Singapore.
TCS STRENGTH WEAKNESS OPPORTUNITIES (SWOT)
ANALYSIS
SWOT analysis is a Strategic Planning method used to evaluate the
Strength, Weaknesses, Opportunities & Threats involved in a project or business
venture. It involves specifying the objectives of the business venture or project
& identifying the internal & external factors that are favorable & unfavorable in
achieving that objectives.
TCS STRENGTH
TCS is the industry leader in India and amongst the Top 10 IT services companies in
the world in terms of revenues, profits, market capitalisation and number of employees.
TCS has been building a full set of SAP life cycle services, from consulting to
implementation, managed services, BPO and hosting, while deepening its technical and
functional capability
Increasing focus on domain-led solutions has led to investments in process maps, data
models and solutions for numerous industries, including manufacturing, retail and CPG,
life sciences, banking and insurance, travel and transportation, telecom, media and
entertainment, and energy and utilities, as well as solutions in areas that are not
currently addressed by SAP, such as dealer management and legal management
solutions.
Clients cite TCS's commitment to delivery excellence, flexibility to changing
requirements, great teamwork and technical expertise as key strengths.
TCS has large client base (936 clients) and balanced geographical revenue base with the
lowest reliance on North America among top tier IT companies
TCS WEAKNESS
Fueling the rapid growth has resulted in TCS relying more on junior, albeit well-
trained, resources, which has given rise to clients' perception of inconsistent quality of
consultants, skills mismatch and resource ramp-up delays.
Although making strides, TCS still needs to improve its consulting capabilities and
process depth to be truly a business — and not solely a technology — partner.
Clients indicate that TCS could improve on its project management, communication
and user change management skills — areas that TCS is actively working on to
improve.
Man power strength is more than 10,000 employees and thus, it is challenging to get
personalized career development.
TCS OPPORTUNITIES
Continuing investments in technology by its clientele, a growing preference for global
sourcing and the emergence of newer technologies and business models offer many
opportunities for TCS. It’s integrated full services capability, global delivery footprint
and scale have expanded its addressable market, strengthened its reputation and ensured
its inclusion in the top tier list of vendors invited for the largest and most complex bids.
These offer a sizable growth opportunity for TCS.
Evolution of non-linear delivery models which could positively impact margins,
superior platform offerings (Diligenta, Citigroup Global Services) nearing maturity
which could expand the scope for cross-selling
TCS THREATS
Industry wide supply side pressures leading to attrition, wage inflation and eroding
margins
Innovative products/services of competitors
New competitors entering the market
Economic slow-down in the key markets and potential anti-offshoring legislation
HUMAN RESOURCE STRATEGY
A volatile global economy and dynamic market conditions have compelled HR
functions to reduce costs, maximize operational efficiency and focus on strategic
initiatives.
TCS’ complete HR Services provide you with a choice of end-to-end HR processes,
which are delivered with minimal risk and controlled costs.
The TCS Advantage
It provide HR services in three models:
Integrated hosted technology and services on a Process-as-a-Service (PaaS) model
Customer-preferred environment followed by transactional services
Transactional services on customer-owned technology environments
TCS’ alliance with SAP enables us to consolidate multiple disparate HR systems onto a
unified global platform. This includes pre-built global HR processes, best-in-class
integration technologies and country-specific localizations. This, in turn, results in
significant cost reductions and enhances your HR processes.
What TCS Provides
TCS’ offering focuses on processes across the whole spectrum of HR services:
Recruitment and resourcing
Workforce administration
Compensation and benefits
Performance and learning
Payroll and time
TCS’ HR Services are backed by industry experience, HR expertise and global
coverage. it provide comprehensive traditional and IT-enabled multi-process services
that are specifically designed to allow you to concentrate on your core business
activities.
These processes are then enabled by the following range of tools, methodologies and
activities under a well-orchestrated governance model:
Service delivery models
IT and infrastructure (including a strategic alliance with SAP)
Process and transformation tools
Analytics and third-party vendor management
Through this range of open and transparent best practice business services, TCS brings
rapid transformation across all HR processes with the goal of minimizing manual
workload, providing better service and drastically reducing costs.
Business Value
Consolidation and transformation of multiple disparate HR systems and processes on
TCS’ Global HR Platform, resulting in up to 50% increase in productivity, over 30%
reduction in costs and real-time HR insights and analytics
Up to 40% cost savings on in-scope processes combined with 100% compliance to
agreed service standards
Significant measurable improvements in employee satisfaction within 6-12 months
PAYROLL SERVICES
Payroll management has evolved as a complex function for enterprises across the
world. TCS can help identify outsourcing solutions to help organizations increase
process efficiency in payroll management, allowing them to focus on their bottom lines.
Client Challenges
Growing workforces
Increasing legal and compliance issues
What TCS Provides
TCS provides its customers with a pay-per-use option for payroll administration
services using the SaaS (Software as a Service) approach. Leveraging its alliance with
SAP, TCS provides these services on SAP’s Global Payroll engine. This helps
enterprises leverage the functionality of an established ERP system while avoiding the
need to expend on capital and recurring hardware and software costs.
TCS' Payroll Services include:
Hosting and Migrating
o Hosting SAP on TCS' hardware and owning SAP Payroll licenses
o Migrating customers' payroll to TCS' platform
o Maintaining the SAP payroll application
o Implementing and maintaining the interfaces between payroll and customers' HRMS,
Finance, and other applications
Payroll Administration
o Build-to-Gross: Computing gross pay/earnings
o Gross-to-Net: Computing taxes, benefits, and other deductions
o Post-Payroll Activities: Generating Payroll/Finance files, Operational/MIS/Statutory
and tax reports, tax deposits/returns
Business Value
TCS’ strong domain and IT expertise, strategic alliances, and Global Network Delivery
Model™ enable it to deliver high quality service across the globe while remaining cost-
effective.
Enterprises benefit from process efficiencies throughout payroll management activities
and an unparalleled level of certainty.
CORPORATE STRATEGY
Growth has been the key theme of TCS' journey so far. Learn more about TCS and the
strategy it is pursuing for continued longer-term growth.
Corporate Overview
Tata Consultancy Services Limited (TCS) is an IT services, business solutions and
outsourcing organization that delivers real results to global businesses, ensuring an
unmatched level of certainty. TCS offers a consulting-led, integrated portfolio of IT and
IT-enabled services delivered through its unique Global Network Delivery Model™
(GNDM™).
The Growth Opportunity
TCS operates in a large, growing global market for IT and IT-enabled services.
Globally, organizations are spending more on IT as new technologies emerge, offering
unique opportunities to gain a competitive advantage. Moreover, industries and
geographies that lagged behind others in leveraging technology are now catching up.
Further, the proportion of IT services budgets that is spent on external providers is
going up as the shelf-life of technologies is reducing and corporations are looking for
greater efficiency and variability in their costs. With a minuscule market share in this
growing market, there is much headroom for TCS’ longer-term growth.
Strategy for Longer-Term Growth
TCS’ strategy for longer-term growth is to continually extend the core IT
services business by expanding its geographic reach, industry coverage and service
capabilities and deepening existing client relationships, building or acquiring emerging
businesses and adopting or creating new business models and business solutions
through continuous innovation.
Key elements of this strategy are summarized here:
Customer-centricity: We seek to build, nurture and deepen customer relationships so
we are trusted strategic partners to our customers. Our industry-segmented, customer-
centric organization is an important enabler that has ensured high levels of
accountability, superior customer service and intimacy.
Full Services Capability: TCS has been investing in building a comprehensive,
integrated portfolio of services to capture the entire value chain of IT, presenting a
compelling value proposition for global enterprises making us a one-stop shop for many
key clients, significantly deepening the relationship and boosting our share of the
wallet.
Global Network Delivery Model™ (GNDM™): TCS' GNDM™ lets us seamlessly
and uniformly deliver services to global customers from multiple locations across India,
China, Europe, North America and Latin America. Teams separated by time zones
collaborate on projects, leveraging all of TCS' assets while subscribing to one global
service standard. It uses multiple levers of time zone, language, skills and local business
knowledge to deliver high quality business solutions seamlessly across the globe, using
a globally connected workforce, integrated delivery processes and multi-tiered
infrastructure. This model developed by TCS is now recognized as the benchmark of
excellence in software development. For large clients expanding beyond their home
markets, the scale and depth of our GNDM™ capability makes us their preferred
strategic partner.
Strategic Acquisitions: While primarily focusing on organic growth, TCS is also open
to selective strategic acquisitions in order to penetrate select markets, strengthen
verticals and enhance service offerings.
Non-linear Business Models: TCS has been building non-linear growth businesses that
can enable revenue growth without commensurate headcount growth. Non-linearity in
the existing businesses comes from productivity-enhancing tools, frameworks, solution
accelerators and managed services engagements.
In addition, TCS is pursuing three strategic initiatives for non-linear growth:
Software Products (Asset Leveraged Solutions)
Platform-based BPO services (Process Clouds)
iON – an IT-as-a-service solution for small and medium business