TCS PoV on Digitize
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Transcript of TCS PoV on Digitize
Within a
Business Process Outside a
Business Process Environment
Level of Digitization
There’s “Work” then there’s “work”
An Organizing Principle for Next Gen Enterprise
Systems of Record
Decision Support
Sy
ste
ms
of En
ga
ge
me
nt
Top Executives
Front Line Workers
Third Parties
Customers
Other
Consumer technology supports
interaction at the edge
of the ecosystem
Systems of engagement reach into
systems of record when necessary
Policies and rules are
pushed out to the edge
Informed operations
and interactions
Consumerization of the Edge
Socializing Business Processes
Knowledge Flow
Transactions Layer Collaborative Layer Intelligence Layer
Social Tools Process Knowledge Management
Social tools as a subliminal layer around work place applications
Letting Social networks solve complexity at the right time and place
Formal KM processes curate knowledge; Social tools create flow
Horizontal Integration
Around the corner:
Digitization of the enterprise sensory space
Digitization of the Enterprise Space is inevitable
Because of advances made in consumer grade technologies.
Personalized Furniture:
Smart Polymers Intelligent Coffee
Machines: IoT
Service Robots:
AI and Robotics
The future is here
Flying drones
delivering pizzas
Windmills of the
globe communicating
E-Bay launches
Pop-up stores
Fundamentals don’t change
Connected Data, People,
Touchpoints and Processes
are fundamentals that are
not likely to change over time.
Trends are fleeting.
Focusing on fundamentals
helps future-proof your
organization.
Core building blocks
These 4 are core building blocks, that come together
in different ways, to create different solutions.
Core building blocks
How the UK
workforce changed
their saving habits
How a US-based
Financial Services
group transformed
with self-help
How Voice of
Customer Analysis
turned around a
Popular Soap
How a telecom
giant personalizes
in-store experience
A digitized world
Thank you