TCS – Encouraging SFA usePresented By:-

Sudhir Singh RajputHimanshu Shukla

Client Challenges

Sustaining Profitability in highly competitive and rapidly changing environment

Creating and Sustaining Loyalty of a demanding customer base

Building and managing complex customer information

Technology Support By TCS

TCS offer CRM solutions across the following industry verticals :-

Banking and Financials

Services

Insurance Utilities

Retail

Automotive Manufacturing Travel, Transport and

Hospitality

Telecom

Healthcare and Life Sciences

High Tech

Retail :- Merchandising Solutions

Intensifying Competition, Expanding Boundaries, Complex Global Supply Chain, and fickle customer loyalty

Adapt to the changing dynamics in merchandising planning and execution

Self & Space Planning

What TCS provides

Current Challenges

RFID

Traceability and Real time control to Retailers

Access real time, consistent and accurate information through its RFID technology

What TCS provides

Current Challenges

Supplier Relationship Management

Changing Consumer Demands, Eroding brand loyalty and complex supply networks.

Increase Efficiencies and find ways to get the right products in the right place at right time.

Enable companies to synchronize supply with demand and leverage strategies sources to achieve cost efficiency as well as customer satisfaction.

What TCS provides

Current Challenges

Multi Channel Retailing

Need to integrate and synchronize operations across retail value chains and optimize every touch point to deliver seamless customer experience

By leveraging people, technology, process and infrastructure

Enabling cross channel inventory management to synchronize

Current Challenges

What TCS provides

Retail Stores

Need to realize efficiencies across chains Enhancing the quality of service Advanced merchandising strategies

Seamless service to their customers Implement Smart store technology

What TCS provides

Current Challenges

Supply Chain

Dynamic supply network to respond to unique customers requirements

Supply chain Planning, Procurment, Inventory optimization, warehouse management, logistics distribution, and transportation

Retailers can improve efficiencies and enhance productivity

Transformation and integrated demand and replacement planning to warehouse management

Retail companies manage seamless supply networks Cost effective Expertise and network delivery model

What TCS provides

Current Challenges

Master Data Management

Mergers and acquisitions and the opening up of new markets and sales channels

Data stored in disparate system Data synchronization is rapidly becoming imperative Accurate view of business

Works with retailers across globe to help them gain a consistent view of their customers, suppliers, products, and employees

Data strategy and consulting Data integration and product information management Master data management solutions

What TCS provides

Current Challenges

Travel Transport and Hospitality

Expanding globally Creating an agile IT architecture Customers acquisition and interaction lifecycle Increasing portfolio of products and services Innovate new business model and improve competitiveness Green initiatives

New transformational programme Modernization Re-engineering E-commerce Loyalty management solution Specialized flight system

What TCS provides

Current Challenges

Airlines

Sustaining and surviving crises Making uniqueness in enhancing customers experience Network airline and cargo traffic

Airline service delivery platform Simulators and airlines massage adapters Strong domain understanding

What TCS provides

Current Challenges

Hospitality

Guests expect personalized, differentiated and holistic experiences Developing an effective and balanced distribution Centralized operations and management Providing greater transparency to owner and franchisee

stakeholder group

Our global network delivery model Travel and hospitality innovation lab Various tools, frameworks, methodologies and best practices

What TCS provides

Current Challenges

Alliance

Sap

Oracle

Salesforce.com

Atg