TBSS JD
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Designation: Associate / Sr Associate or Customer care / Senior Customer care EXP : 0-3 Yrs Process: E-Mail/Chat Process Client : TBSS About TBSS: Empowering customers since 2004, Tata Business Support Services is a wholly owned subsidiary of Tata Sons, the holding company of 150 year old prestigious Tata Group. Garnering trust and respect worldwide for more than a century of exemplary business standards, Tata Group is India’s most trusted and admired business house. With the legacy of excellence integrated to the core and coupled with highly capable and information-age generation youth as a workforce, Tata BSS is a unique blend of rich heritage and bright future. Educational Qualification: 10+2 or Any Degree (candidate with backlogs can also Apply) Desired skills: Undergraduate/graduate in any stream Excellent verbal, Written and interpersonal communication skills Experience in Customer service Typing skills of 35 WPM Customer Service/Support experience Proficiency in Microsoft Office Suit Ability to work across shifts. Job Description: 1. Managing requests, queries from various customers. 2. Providing timely and accurate; knowledge transfer processing, delegation or resolution - on a consistent basis. 3. Following established procedures and protocols. 4. Address the written queues; first in first out. 5. Working on all open, team assigned requests at least once a day. 6. Ability to accurately identify, categorize, document, and follow procedures. Location: Chennai Salary: 1.5 to 3.5 L/A Shifts: 24/5 days and rotational week offs
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Transcript of TBSS JD
Designation: Associate / Sr Associate or Customer care / Senior Customer careEXP: 0-3 YrsProcess: E-Mail/Chat ProcessClient: TBSSAbout TBSS: Empowering customers since 2004, Tata Business Support Services is a wholly owned subsidiary of Tata Sons, the holding company of 150 year old prestigious Tata Group. Garnering trust and respect worldwide for more than a century of exemplary business standards, Tata Group is Indias most trusted and admired business house. With the legacy of excellence integrated to the core and coupled with highly capable and information-age generation youth as a workforce, Tata BSS is a unique blend of rich heritage and bright future.Educational Qualification: 10+2 or Any Degree (candidate with backlogs can also Apply)Desired skills: Undergraduate/graduate in any stream Excellent verbal, Written and interpersonal communication skills Experience in Customer service Typing skills of 35 WPM Customer Service/Support experience Proficiency in Microsoft Office Suit Ability to work across shifts.Job Description: 1. Managing requests, queries from various customers.2. Providing timely and accurate; knowledge transfer processing, delegation or resolution - on a consistent basis.3. Following established procedures and protocols.4. Address the written queues; first in first out.5. Working on all open, team assigned requests at least once a day.6. Ability to accurately identify, categorize, document, and follow procedures.
Location: ChennaiSalary: 1.5 to 3.5 L/AShifts: 24/5 days and rotational week offsTransport: Cab Pick and Drop.Joining: Immediate
