Tbs m Quality Management Plan

8/17/2019 Tbs m Quality Management Plan

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Quality Management Plan

[Project Name]

TABLE O !ONTENT"

USING TIS TEMP!ATE"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""#

R E$ISIONS""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""%

I NTRODUCTION"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""&PURPOSE AND O'JECTI$ES""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""&

(UA!IT) MANAGEMENT SCOPE""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""*

(UA!IT) MANAGEMENT APPROAC"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""*

(UA!IT) P!ANNING"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""+(UA!IT) ASSURANCE"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""",

(UA!IT) CONTRO!""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""-

(UA!IT) MANAGEMENT R O!ES AND R ESPONSI'I!ITIES"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""##(UA!IT) MEASUREMENTS . TOO!S"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""#*

(UA!IT) MANAGEMENT PRO'!EM R ESO!UTION""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""#+

ACCEPTANCE""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""#,

R E$IE/ CEC0!IST1 PRODUCT (UA!IT) CONTRO!"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""#2R E$IE/ CEC0!IST1 PROCESS (UA!IT) ASSURANCE"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""#-


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[Project Name]

U"ING T#I" TEMPLATEThis te34late c5ntains 6suggeste7 language8 an7 assu3es that the auth59 5: this 75cu3ent ;ill

3aect nee7s"

T5 c9eate a 75cu3ent :953 this te34late1

• Re4lace [b9acect an7 agency in:593ati5n by :illing in the [b9ac


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[Project Name]

% E&I"ION"

% E&I"ION 'E"!%IPTION O !#ANGE AUT#O% EE!TI&E 'ATE

@# Initial 75cu3ent u4l5a7 t5 T'SM

int9anet site

'SD Tea3 -F%F#%

%


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[Project Name]

INT%O'U!TIONThe (uality Manage3ent Plan B(MP is an integ9al 4a9t 5: any 495>ect 3anage3ent 4lan" The

4u945se 5: the (uality Manage3ent Plan is t5 7esc9ibe h5; Huality ;ill be 3anage7 th95ugh5utthe li:ecycle 5: the 495>ect= an7 7e:ine h5; the P95>ect Tea3 ;ill i34le3ent= su4459t= an7

c533unicate 495>ect Huality 49actices :59 use ;ith the 495>ect" It als5 inclu7es the 495cesses an7

495ce7u9es :59 c5n7ucting Huality 4lanning= Huality assu9ance= Huality c5nt95l an7 c5ntinu5us

495cess i3495@e3ent" All staect Na3e] 495>ect ;ill establish the acti@ities= 495cesses= an7 495ce7u9es :59 ensu9ing a Huality 4957uct u45n the c5nclusi5n 5: the 495>ect" The 4u945se 5: this 4lan is t51

• Ensu9e Huality is 4lanne7

• De:ine h5; Huality ;ill be 3anage7

• De:ine Huality assu9ance acti@ities

• De:ine Huality c5nt95l acti@ities

• De:ine acce4table Huality stan7a97s

PU%PO"E AN' OB(E!TI&E"

This secti5n 5: the (uality Manage3ent Plan sh5ul7 75cu3ent= at a high le@el= the 5@e9alla4495ach :59 Huality 3anage3ent :59 the 495>ect an7 7e:ine the 4u945se 5: the 4lan itsel: in the

7eli@e9y 5: a Huality 4957uct" This secti5n sh5ul7 als5 i7enti:y ;hich 495>ectBs= 4957uctBs=

an7F59 the 459ti5n 5: the 495>ect li:e cycle that a9e c5@e9e7 by this 4lan an7 the 5@e9all Huality

5b>ecti@es :59 this 495>ect"

The 4u945se 5: the [P95>ect Na3e] (uality Manage3ent Plan is t5 establish the g5als= 495cesses=an7 9es45nsibilities 9eHui9e7 t5 i34le3ent e::ecti@e Huality 3anage3ent :uncti5ns :59 the

495>ect" This (MP 7e:ines h5; the P95>ect Tea3 ;ill i34le3ent= su4459t= an7 c533unicate

495>ect Huality 49actices :59 use ;ith the [P95>ect Na3e] P95>ect"

The (uality Manage3ent Plan ;ill acc534lish the :5ll5;ing 5b>ecti@es :59 the [P95>ect Na3e] 495>ect1

• Outlines the 4u945se . sc54e 5: Huality acti@ities

• De:ines h5; Huality ;ill be 4lanne7 an7 3anage7

• De:ines Huality assu9ance B(A acti@ities

• De:ines Huality c5nt95l B(C acti@ities

• De:ines acce4table Huality stan7a97s

&


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[Project Name]

• De:ines 95les an7 9es45nsibilities :59 Huality 3anage3ent acti@ities

*


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[Project Name]

QUALITY MANAGEMENT "!OPEThis secti5n 7esc9ibes the sc54e 5: Huality 3anage3ent acti@ities :59 the 495>ect" I: the9e a9e

ce9tain a9eas 5: the 495>ect ;he9e Huality stan7a97s ;ill n5t be a44licable= they sh5ul7 be n5te7in this secti5n" Ty4ically the sc54e 5: Huality 3anage3ent acti@ities s4ans the enti9e 495>ect

li:ecycle :953 initiati5n t5 cl5su9e= an7 in@5l@es 3easu9e3ent 5: acti@ities in all 5: the 495>ect

4hases"

This (MP 7e:ines the acti@ities an7 495cesses 9elate7 t5 3anaging the Huality 5: the [P95>ect

Na3e] syste3 i34le3entati5n e::59t" The 4lan is a44licable t5 the s5:t;a9e 7e@el543entli:ecycle 5: the a44licati5n :59 the [P95>ect Na3e] syste3" This inclu7es 495>ect 3anage3ent=

7etaile7 analysis= business 495cess 9eenginee9ing= 7esign= c5n:igu9ati5n= 357i:icati5n=

e?tensi5n= c5nst9ucti5n= 7ata c5n@e9si5n= testing= 4il5t= installati5n= i34le3entati5n= t9aining=

an7 te3459a9y 45sti34le3entati5n an7 su4459t 5: the a44licati5n"

QUALITY MANAGEMENT APP%OA!#This secti5n 5: the (uality Manage3ent Plan 7esc9ibes the a4495ach the 59ganiati5n ;ill use

:59 3anaging Huality th95ugh5ut the 495>ectKs li:e cycle" (uality 3ust al;ays be 4lanne7 int5 a

495>ect in 597e9 t5 49e@ent unnecessa9y 9e;59ect staect ;ill 3eet its Huality

5b>ecti@es by utiliing an integ9ate7 Huality a4495ach t5 7e:ine Huality stan7a97s= 3easu9eHuality an7 c5ntinu5usly i3495@e Huality" This (MP 49esents the Huality 3anage3ent a4495ach

by 7esc9ibing the s4eci:ic 495cesses an7 3et9ics t5 assess 495cess an7 4957uct Huality 5n the[P95>ect Na3e] P95>ect"

The [P95>ect Na3e] 495>ect Huality a4495ach in@5l@es inclu7ing staect 4hases" This ;ill all5; the tea3 t5 :5cus 5n ite3s

9elate7 t5 Huality in the initial stages s5 that s4eci:ic Huality acti@ities an7 stan7a97s a9einc59459ate7 ea9lie9 in the 495>ect" The [P95>ect Na3e] 495>ect ;ill als5 use ;eeect Huality 3easu9e3ent 9e459ts as a t55l t5 c533unicate any Huality 9is


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[Project Name]

• T55ls . s5:t;a9e use7 t5 su4459t Huality 3anage3ent

• (A . (C 495ble3 9e459ting an7 9es5luti5n 4lan

QUALITY PLANNINGThis secti5n sh5ul7 7e:ine the Huality 9eHui9e3ents an7 stan7a97s t5 be use7 :59 the 495>ect"

(uality 4lanning sh5ul7 be 4e9:593e7 in 4a9allel ;ith the 5the9 495>ect 4lanning 495cesses" 59

e?a34le= 49545se7 changes in the 4957uct t5 3eet i7enti:ie7 Huality stan7a97s 3ay 9eHui9e c5st

59 sche7ule a7>ust3ents an7 a 7etaile7 9is< analysis 5: the i34act t5 4lans"

In4uts t5 Huality 4lanning 3ay inclu7e the Sc54e 'aseline B;hich inclu7es the Sc54e State3ent=

the /59< '9eaect 3anage3ent an7 technical sta:: a9e thus

integ9ate7 ;ith an7 c533itte7 t5 the success 5: 5@e9all Huality 3anage3ent"

(uality 4lanning als5 inclu7es establishing the Huality stan7a97s= i7enti:icati5n 5: the Huality

3et9ics t5 be a44lie7= c9eating the Huality checect

Di9ect59 an7 (uality Manage9= in c5llab59ati5n ;ith the Tea3 !ea7s an7 P95cess O;ne9s= ha@e7e:ine7 an7 7e@el54e7 the Huality 495cess 7esc9i4ti5ns= stan7a97s= an7 495ce7u9es that a9e

a44licable t5 the [P95>ect Na3e] 495>ect 4hases"

,


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[Project Name]

Identify Quality Metrics

This Huality 4lanning 495cess i7enti:ies the 3et9ics the Tea3 ;ill use" The Seni59 P95>ect

Di9ect59 an7 (uality Manage9= in c5llab59ati5n ;ith the Tea3 !ea7s an7 P95cess O;ne9s= ha@ei7enti:ie7 an7 7e@el54e7 the Huality 3et9ics a44licable t5 the [P95>ect Na3e] 495>ect" The3et9ics= ;hich a9e base7 5n the Huality stan7a97s establishe7 by the P95>ect Tea3= ;ill be

9e:ine7 7u9ing the 7i::e9ent 4hases 5: the 495>ect= an7 75cu3ente7 in u47ates t5 this (uality

Manage3ent Plan" The P95>ect Tea3 ;ill use the Huality 3et9ics t5 e@aluate ;hethe9 the 495>ectis achie@ing its g5als"

Create Quality Checklists

This Huality 4lanning 495cess i7enti:ies the Huality checect Tea3 ;ill use the Huality checect 4hases by inc59459atinge?4e9iences an7 less5ns lea9ne7 int5 subseHuent 4hase 4lanning acti@ities" Th95ugh the

inc59459ati5n 5: Huality 3anage3ent 9ec533en7ati5ns :953 the 49ece7ing 9e@ie; stage int5 theacti@ities an7 9elate7 7eli@e9ables :59 the ne?t stage= the Huality 5: 495>ect acti@ities an77eli@e9ables ;ill inc9ease inc9e3entally th95ugh5ut the 495>ect li:e cycle" This a4495ach

3ini3ies issues at the en7 5: the 495>ect an7 :acilitates a success:ul g5li@e"

QUALITY A""U%AN!E This secti5n sh5ul7 e?4lain h5; t5 7e:ine an7 75cu3ent the 495cess :59 au7iting the Huality

9eHui9e3ents an7 9esults :953 Huality c5nt95l 3easu9e3ents :59 c534liance t5 Huality stan7a97s"The :5ll5;ing acti5ns sh5ul7 be c534lete7 as 4a9t 5: (uality Assu9ance 4lanning1

• I7enti:y


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[Project Name]

T55ls an7 TechniHues that can be use7 :59 Huality assu9ance inclu7e= but a9e n5t li3ite7 t5=

(uality Au7its= P95cess Analysis= Ins4ecti5n= C5nt95l Cha9ts= Cause an7 E::ect Diag9a3s=(uality C5nt95l !5gs= R55t Cause Analysis= an7 P95cess l5; Ma44ing"

Out4uts 5: Huality assu9ance c5ul7 inclu7e O9ganiati5nal P95cess Assets U47ates= Change

ReHuests= P95>ect Manage3ent Plan U47ates an7 P95>ect D5cu3ent U47ates"

(uality assu9ance= ;hich is :5cuse7 5n the 495>ect 495cesses= 495@i7es c5n:i7ence that theHuality 9eHui9e3ents can be :ul:ille7 an7 hel4s ensu9e that the 495>ect 495cesses use7 t5 3anage

an7 7eli@e9 the 495>ectKs 4957uct 59 se9@ice a9e e::ecti@e an7 being a44lie7" In 597e9 t5 ensu9e

Huality= an ite9ati@e Huality 495cess ;ill be use7 th95ugh5ut the 495>ect li:e cycle" This ite9ati@e

495cess inclu7es 3easu9ing 495cess 3et9ics= analying 495cess 7ata= an7 c5ntinu5usly i3495@ing

the 495cesses"T5 i7enti:y= assess= 9es45n7 t5= 35nit59= an7 c5nt95l 495>ect Huality= all [P95>ect Na3e]

staect

495cesses= any 7isc9e4ancies an7F59 au7it :in7ings :953 the (uality Manage9 59 5the9 assigne7

495>ect tea3 5;ne9= an7 a 7iscussi5n 5n 495cess i3495@e3ent initiati@es" These 9e@ie;s=

:in7ings= an7 assess3ents sh5ul7 9esult in s53e :593 5: 495cess an7F59 4957uct i3495@e3ent"All 495cess i3495@e3ent e::59ts 3ust be 75cu3ente7= i34le3ente7= an7 c533unicate7 t5 all

tea3 3e3be9s as changes a9e 3a7e"

The 3at9i? bel5; 7esc9ibes the Huality assu9ance stan7a97s :59 the [P95>ect Na3e] 495>ect1

Project Proce)) Quality A))urance "tan*ar* In+ut) Inclu*e,

P95>ect Sche7ule

Manage3ent• Ob>ecti@e1 $e9i:icati5n that P95>ect Sche7ule

Manage3ent acti@ities a9e 4e9:593e7 @ia a

75cu3ente7 495cess"

• Pe9 the P95>ect Sche7ule Manage3ent Plan1

• P95>ect sche7ule 9e@ie; 3eetings 5ccu9

• P95>ect sche7ule 9e@ie; 3eetings a9e

;ell atten7e7

• M57i:icati5ns t5 the 495>ect sche7ule

a4495@e7 an7 t9ac


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[Project Name]


Design Re@ie; • Ob>ecti@e1 $e9i:icati5n that Design Re@ie;

acti@ities a9e 4e9:593e7 @ia a 75cu3ente7 495cess"• Pe9 Design Re@ie; stan7a97s 75cu3ent1

• Design 9e@ie; 3eetings 5ccu9

• Design 9e@ie; 3eetings a9e ;ell

atten7e7

• M57i:icati5ns t5 the 7esign 75cu3ents

a9e a4495@e7= t9ac


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[Project Name]


Ris< . Issue

Manage3ent

• Ob>ecti@e1 $e9i:icati5n that Ris< . Issue

Manage3ent acti@ities a9e 4e9:593e7 @ia a75cu3ente7 495cess"

• Pe9 Ris< . Issue Manage3ent Plan1

• Meetings a9e ;ell atten7e7

• Agen7a c9eate7 :59 each 3eeting an7

7ist9ibute7 %* h5u9s 49i59

• Minutes :59 each 3eeting 45ste7 ;ithin

%* h5u9s 5: 3eeting en7

• Risecti@e1 $e9i:icati5n that Test Manage3ent

acti@ities a9e 4e9:593e7 @ia a 75cu3ente7 495cess"

•

Pe9 Test Manage3ent Plan1• Test 9e@ie; 495ce7u9es a9e ;ell7e:ine7

• Rig595us @e9i:icati5n a4495ach in 4lace

an7 being use7

• Test 495ce7u9es a9e sel:e?4lanat59y Bcan

be un7e9st557 by s53e5ne 5the9 than the

auth59

• Test 9esults a9e t9acecti@e1 $e9i:icati5n that De:ect Manage3ent

acti@ities a9e 4e9:593e7 @ia a 75cu3ente7 495cess"

• Pe9 De:ect Manage3ent Plan1

• De:ect 495cess is being :5ll5;e7 4e9

a4495@e7 7e:ect 3anage3ent 4lan

• De:ects a9e t9ac


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[Project Name]

QUALITY !ONT%OL

This secti5n 7esc9ibes h5; t5 7e:ine an7 75cu3ent the 495cess :59 35nit59ing an7 9ec597ing the9esults 5: e?ecuting the Huality acti@ities t5 assess 4e9:593ance an7 9ec533en7 necessa9y

changes" (uality c5nt95l a44lies t5 the 495>ectKs 4957uct as 5445se7 t5 its 495cesses" It sh5ul7

inclu7e the acce4table stan7a97s an7F59 4e9:593ance :59 the 4957uct an7 h5; these

3easu9e3ents ;ill be c5n7ucte7" The :5ll5;ing acti5ns sh5ul7 be c534lete7 as 4a9t 5: (ualityC5nt95l 4lanning1

• I7enti:y ect 495cesses

In4uts t5 Huality c5nt95l 3ay inclu7e the P95>ect Manage3ent Plan= (uality Met9ics= (ualityChecectDi9ect59 sh5ul7 e@aluate the techniHues an7 7eci7e ;hich t5 use base7 5n the 495>ect 7etails=

in4uts an7 e?4e9ience"

Out4uts 5: Huality c5nt95l c5ul7 inclu7e (uality C5nt95l Measu9e3ents= $ali7ate7 Changes=$ali7ate7 Deli@e9ables= Change ReHuests= O9ganiati5nal P95cess Assets U47ates= P95>ect

Manage3ent Plan U47ates an7 P95>ect D5cu3ent U47ates"

(uality c5nt95l is :5cuse7 5n the 4957ucts an7 7eli@e9ables 5: the 495>ect" It is the 495cess 5:

35nit59ing 495>ect 7eli@e9ables t5 @e9i:y that the 7eli@e9ables a9e 5: acce4table Huality an7 a9ec534lete an7 c599ect= an7 inclu7es the ins4ecti5n= analysis= an7 acti5ns 9eHui9e7 t5 ensu9e Huality

5ut4ut" The [P95>ect Na3e] (C 495cess in@5l@es the :5ll5;ing ste4s1

• $e9i:ying= @ali7ating= an7 35nit59ing 5: ;59< 4957ucts t5 ensu9e the 9eHui9e3ents :59

Huality an7 sc54e 5: ;59< a9e being :ul:ille7• Ins4ecting 7eli@e9ables an7 75cu3entati5n an7 c534a9ing these ite3s t5 a stan7a97 5:

Huality 7e:ine7 by the staect

• $e9i:ying that b5th the use9Ks 9eHui9e3ents an7 technical s4eci:icati5ns a9e 3et be:59e

an7 a:te9 the ;59< 4957uct is a4495@e7 an7 is 49535te7 int5 a stable 4957ucti5n

en@i95n3ent

##


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[Project Name]

• M5nit59ing 5ut4ut 5: ;59ect Di9ect59 ;ill sche7ule 9egula9ly 5ccu99ing 495>ect= 3anage3ent= an775cu3ent 9e@ie;s" In these 9e@ie;s= an agen7a ite3 ;ill inclu7e a 9e@ie; 5: 4957ucts= any7isc9e4ancies an7F59 au7it :in7ings :953 the Huality 3anage9FHuality 9e@ie;e9= an7 a 7iscussi5n

5n 4957uct i3495@e3ent initiati@es"

The 3at9i? bel5; 7esc9ibes the Huality c5nt95l stan7a97s :59 the [P95>ect Na3e] 495>ect1

Project Pro*uct Quality !ontrol "tan*ar*) In+ut) Inclu*e,

P95>ect Sche7uleIns4ecti5n

• Res5u9ce all5cati5ns 75 n5t e?cee7

#

• Plan is base line7

• All tasect 4hases 9ealistically

9e49esente7

• P95>ect Plan D5cu3ent

• P95>ect Sche7ule Stan7a97s

Change Manage3ent

D5cu3entati5n Re@ie;• CC' 3inutes a9e u47ate7 ;ee


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[Project Name]

Project Pro*uct Quality !ontrol "tan*ar*) In+ut) Inclu*e,

Design D5cu3ent

Ins4ecti5n

• P954e9 te34late use7 t5 c9eate the

7esign• A4495@als 5btaine7 an7 75cu3ente7 in

the 7esign 59 a c599es45n7ing 75cu3ent

• Design :9ee 5: s4elling an7 g9a33a9

e9959s

• Design Stan7a97s . Gui7elines

• uncti5nal Design Plan

De:ect Ins4ecti5n • aile7 tests a9e 9e4eate7 a:te9 c599ecti5n

• De:ect t9iage 495cess in use an7

e::ecti@e

• De:ects a9e categ59ie7 4e9 the 4lan

Bty4e= cause= 357ule

• Test an53alies a9e i7enti:ie7=

75cu3ente7= a779esse7= an7 t9acect tea3 an7 this secti5n

sh5ul7 7esc9ibe the 49i3a9y 95les an7 9es45nsibilities 5: the 495>ect sta:: as it 9elates t5 the 49actice 5: (uality Manage3ent :59 the 495>ect" In7icate 9es45nsibilities :59 acti@ities such as

3ent59ing 59 c5aching= au7iting ;59< 4957ucts= au7iting 495cesses= 4a9tici4ating in 495>ect

9e@ie;s= etc" The 95les an7 9es45nsibilities sh5ul7 be clea9ly 7e:ine7= 75cu3ente7= an7 ag9ee7u45n bet;een the Seni59 P95>ect Di9ect59= P95>ect S45ns59= an7 (uality Manage9 Bi: a44licable"

All 3e3be9s 5: the [P95>ect Na3e] 495>ect tea3 ;ill 4lay a 95le in Huality 3anage3ent" It is

i34e9ati@e that the tea3 ensu9es that ;59< is c534lete7 at an a7eHuate le@el 5: Huality :953

in7i@i7ual ;59< 4acect 7eli@e9able"

(uality 95les an7 9es45nsibilities :59 the [P95>ect Na3e] P95>ect a9e as :5ll5;s1

[Project Name] Project Sponsor

• Res45nsible :59 a4495@ing all Huality stan7a97s :59 the [P95>ect Na3e] P95>ect

• Re@ie; Huality 9e459ts an7 assist in 9es5luti5n 5: escalate7 issues

• Sign 5:: auth59ity 5n the :inal acce4tance 5: the 495>ect 7eli@e9ables[Project Name] Senior Project Director

• I34le3ent the (uality Manage3ent Plan t5 ensu9e all tasect

• C5llab59ate ;ith the (uality Manage9= (uality S4ecialists= an7 P95cess O;ne9s in the

7e@el543ent 5: Huality 3et9ics an7 stan7a97s by 4hase

#&


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[Project Name]

• Ensu9e tea3 3e3be9 c534liance ;ith Huality 3anage3ent 495cesses

• Su4459t the (uality Manage9 in secu9ing 9es5u9ces t5 4e9:593 Huality 3anage3ent

• Pa9tici4ate in Huality 3anage3ent 9e@ie;s as 9eHui9e7

• P95@i7e 5@e9sight t5 the cl5su9e 5: c599ecti@e acti5ns a9ising :953 Huality 9e@ie;s

• C533unicate Huality stan7a97s t5 the 495>ect tea3 an7 staect s5:t;a9e Huality assu9ance 4lan

• Gene9ate an7 3aintain a sche7ule 5: s5:t;a9e Huality assu9ance acti@ities

• C5llab59ate ;ith the Seni59 P95>ect Di9ect59= (uality S4ecialists= an7 P95cess O;ne9s in

the 7e@el543ent 5: Huality 3et9ics an7 stan7a97s

• Sche7ule an7 4e9:593 e@aluati5ns 5: 495cess Huality assu9ance 9e@ie;s

• Escalate n5nc534liance issues t5 the Seni59 P95>ect Di9ect59"

• U47ate the (uality Manage3ent Plan an7 3aintain the 5@e9all Huality stan7a97s :59 the

[P95>ect Na3e] P95>ect 495cesses an7 4957ucts"

• P95@i7e 5@e9sight t5 the cl5su9e 5: c599ecti@e acti5ns a9ising :953 Huality 9e@ie;s

[Project Name] Quality Specialists/Team Leads/ Managers

• O@e9see an7 su4459t the a44licati5n 5: Huality stan7a97s :59 the [P95>ect Na3e] P95>ect

495cesses an7 4957ucts t5 thei9 9es4ecti@e tea3 3e3be9s

• C5llab59ate ;ith the Seni59 P95>ect Di9ect59= (uality Manage9= an7 P95cess O;ne9s inthe 7e@el543ent 5: the Huality 4lan= inclu7ing Huality 3et9ics an7 stan7a97s"


• Pe9:593 (A acti@ities an7 (C ins4ecti5ns as a449549iate

• Rec533en7 t55ls an7 3eth575l5gies :59 t9acect

• C5n7uct 495cess an7 4957uct assess3ents= as 7esc9ibe7 ;ithin this 4lan= using 5b>ecti@e

c9ite9ia

•

C533unicate 9esults :953 assess3ents ;ith 9ele@ant staect

• I7enti:y less5ns lea9ne7 that c5ul7 i3495@e 495cesses :59 :utu9e 4957ucts

• De@el54 an7 3aintain 3et9ics

[Project Name] Process Owners

#*


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[Project Name]

• O@e9see an7 su4459t the a44licati5n 5: Huality stan7a97s :59 the [P95>ect Na3e] P95>ect

495cesses t5 thei9 assigne7 495cesses

• C5llab59ate ;ith the Seni59 P95>ect Di9ect59= (uality Manage9= an7 (uality S4ecialists inthe 7e@el543ent 5: Huality 3et9ics an7 stan7a97s


QUALITY MANAGEMENT % E!O%'" AN' % EPO%T"This secti5n sh5ul7 c5ntain gene9al in:593ati5n 9ega97ing the ty4es 5: 9ec597s an7 9e459ts that;ill be c9eate7 an7 9etaine7 as 4a9t 5: the 495>ect Huality acti@ities" The 9etenti5n l5cati5n an7 the

:593at 5: 9e459ts an7 7ata ;ill @a9y :953 495>ect t5 495>ect"

The [P95>ect Na3e] 495>ect tea3 ;ill 3aintain 9ec597s that 75cu3ent assess3ents 4e9:593e7 5n

the 495>ect" Maintaining these 9ec597s ;ill 495@i7e 5b>ecti@e e@i7ence an7 t9aceability 5:assess3ents 4e9:593e7 th95ugh5ut the 495>ectKs li:e cycle" E?a34le 9ec597s inclu7e the 495cess

an7 4957uct assess3ents 9e459ts= c534lete7 checect"

#+


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[Project Name]

QUALITY MEA"U%EMENT" - TOOL"This secti5n sh5ul7 c5ntain a sa34le 59 useable tableFl5g t5 be use7 in taect

status 3eetings 59 as necessa9y th95ugh5ut the 495>ect li:ecycle" The 'SD tea3 is ;59ect Measu9e3ents an7 Met9ics 4lan :59 a44licati5n t5 all

495>ects"

The [P95>ect Na3e] 4957ucts an7 495cesses i7enti:ie7 in the Huality 4lanning secti5ns 5: this

75cu3ent 3ust be 3easu9e7 an7 sh5ul7 :all ;ithin the establishe7 stan7a97s an7 t5le9ances"

/hen (C 3easu9e3ents 75 n5t 3eet the ag9ee7u45n Huality le@els= the Seni59 P95>ect Di9ect59

an7 P95>ect S45ns59 ;ill 7e:ine the acti5n ste4s :59 the 7isc9e4ancies" Acti5ns 3ay @a9y7e4en7ing 5n the 495cess 59 the 7eli@e9able being ins4ecte7 59 9e@ie;e7"

The tables bel5; a9e e?a34les 5: Huality assu9anceFHuality c5nt95l l5gs that 3ay be use7 by the[P95>ect Na3e] P95>ect Tea3 in c5n7ucting these 3easu9e3ents" These l5gs ;ill als5 be 9etaine7

as su4459ting 75cu3entati5n"

Quality !ontrol Log

E.ce+tion

I' Num/er %e0ie1 'ate'eli0era/le

%e0ie1e*in*ing) %e)olution %e)olution 'ate

(CE?c#

(CE?c%

Quality A))urance Log

E.ce+tion I'

Num/er %e0ie1 'ateProce))

%e0ie1e*in*ing) %e)olution %e)olution 'ate

(AE?c#

(AE?c%

The [P95>ect Na3e] tea3 3ay use 3any 7i::e9ent t55ls ;hen 4e9:593ing Huality 3anage3entacti@ities :59 the 495>ect" These t55ls a9e liste7 bel5;1

S5:t;a9e (uality T55ls

• Mic95s5:t O::ice T55ls Bi"e" P95>ect= /597= E?cel= an7 P5;e9P5int

• De:ect Manage3ent Re45sit59y . De:ect T9ac


19/25


[Project Name]

P95>ect Manage3ent T55ls

•[P95>ect Na3e] Se9@e9

• [P95>ect Na3e] Ris< . Issue Manage3ent Syste3

• S5:t;a9e $en759 /eb sites an7F59 S5:t;a9e De@el543ent !i:ecycle AssetFA9ti:actBs

Re45sit59ies Bas a44licable

• Deli@e9ables Re45sit59y

• S5:t;a9e $en759 P95ble3 Re459ting

• Sche7ule Manage3ent an7 T9acect Di9ect59 is9es45nsible :59 the c5ns5li7ati5n 5: the 9e@ie; 9esults int5 a 35nthly 9e459t that is 495@i7e7 t5

the P95>ect S45ns59 an7 the E?ecuti@e P95>ect Stee9ing C533ittee"

The (uality Assu9ance an7 (uality C5nt95l l5gs ;ill be use7 t5 ite3ie= 75cu3ent an7 t9ac< t5

cl5su9e ite3s 9e459te7 th95ugh Huality 3anage3ent acti@ities" Age7 Huality issues B& 7ays

since c9eati5n ;ill be escalate7 t5 the Seni59 P95>ect Di9ect59 an7 (uality Manage9 :59 9es45nse

an7 9es5luti5n" The Seni59 P95>ect Di9ect59 3ay escalate t5 the P95>ect S45ns59 an7 E?ecuti@eStee9ing C533ittee as necessa9y"

#2


20/25


[Project Name]

A!!EPTAN!E BThis secti5n sh5ul7 be 357i:ie7 :59 best a44licati5n t5 s4eci:ic 495>ects" Inclu7e all 495>ect tea3

3e3be9s that sh5ul7 ha@e s53e le@el 5: auth59ity 9ega97ing 75cu3ent 9e@ie; an7 a4495@al"

A4495@e7 by1

Date1

A4495@e9s Na3e

[P95>ect Na3e] E?ecuti@e S45ns59

Date1 A4495@e9s Na3e

[P95>ect Na3e] 'usiness S45ns59

Date1

A4495@e9s Na3e

[P95>ect Na3e] P95>ect Di9ect59FManage9

Date1 A4495@e9s Na3e[P95>ect Na3e] Sta


21/25


[Project Name]

% E&IE2 !#E!3LI"T, P%O'U!T QUALITY !ONT%OL

Project,

%e0ie1e* By,

%e0ie1 'ate4)5,

Project "c6e*ule

Ye) No !omment)

Res5u9ce all5cati5ns 75 n5t e?cee7 #Q

P95>ect Sche7ule BMS P95>ect Plan 59 5the9

sche7ule t55l is base line7Q

All tasect 4hases 9ealistically 9e49esente7Q

!6ange Management 'ocumentation %e0ie1

Ye) No !omment)

CC' 3inutes a9e u47ate7 ;ee


22/25


[Project Name]

a@e business 495cesses i34acte7 by the 495>ect been i7enti:ie7Q

Te)t Plan - U)e !a)e %e0ie18In)+ection

Ye) No !omment)

Unit test 4lan 7e:ines c5@e9age 9eHui9e3entsQ

Syste3 test 7esign :59 each s5:t;a9e

c5345nentQ

Realistic testing . 9e4ai9 ;59< esti3ates in 495>ect sche7uleQ

Integ9ati5n test 7esign e?ists :59 e@e9y inte9:aceQ

'e)ign 'ocument In)+ection

Ye) No !omment)

A4495@als 5btaine7 an7 75cu3ente7 in the7esign 59 a c599es45n7ing 75cu3entQ

Design :9ee 5: s4elling an7 g9a33a9 e9959sQ

P954e9 te34late use7 t5 c9eate the 7esignQ

General O/)er0ation)

[Re4lace this te?t ;ith in:593ati5n 9ega97ing the 9esults 5: the Huality assess3ent"]

Action)

I

'Action Item A))igne* To 'ue By

[33F77Fyyyy]

[33F77Fyyyy]

[33F77Fyyyy

]

!omment)

[Re4lace this te?t ;ith c533ents"]

%


23/25


[Project Name]

A++ro0al)

Project !u)tomer, 'ate, 999899989999

Project "+on)or, 'ate, 999899989999

"enior Project 'irector, 'ate, 999899989999

%e0ie1er, 'ate, 999899989999

% E&IE2 !#E!3LI"T, P%O!E"" QUALITY A""U%AN!E

Project,

%e0ie1e* By,

%e0ie1 'ate4)5,

Project "c6e*ule Management

Ye) No !omment)

P95>ect sche7ule 9e@ie; 3eetings 5ccu9Q

P95>ect sche7ule 9e@ie; 3eetings a9e ;ellatten7e7Q

M57i:icati5ns t5 the 495>ect sche7ule a4495@e7 an7

t9ac


24/25


[Project Name]

E?ecuti@e 9e@ie; an7 analysis 5: 7esign Huality= base7 5n chec


25/25


[Project Name]

A449549iate :59 7eg9ee 5: s5:t;a9e c9iticalityQ

Test 9e@ie; 495ce7u9es a9e ;ell7e:ine7Q

'e:ect Management

De:ect 495cess is being :5ll5;e7 4e9 a4495@e7

7e:ect 3anage3ent 4lanQ

De:ects a9e t9ac

Tbs m Quality Management Plan

Documents

Transcript of Tbs m Quality Management Plan