TAY KUI FANG 101751

WEE WEI KHANG 103480

CHEAH SENG AIK 104929

CHOI EE JUNN 105794

CHIN LI YI 106189

PIM3143 E-MARKETING

WHO ARE WE?

WHO ARE WE?We are an online network that assist you

in making your dining easier. We are also known as a “virtual

restaurant” where you undergo the process you normally did at a restaurant except the process of eating.

We started our online service in year 2009 and we are new to the e-market but the response from the consumers has been quite convincing.

WHAT WE OFFER?

Foodhouse offers you online restaurant reservation where consumer can fully utilise our service through our network in making reservation for restaurant, table seating and also the menu to be served.

Foodhouse offers a convenient service where consumer just need to undergo the process which was traditionally took place at the restaurant itself which needs more effort from consumer.

VALUE FROM US?

- CONVENIENTConsumers can just make restaurant reservation virtually with just a click of button anytime and anywhere.

- SECURITYOur customers personal information which is being submitted to us is keep private and confidentially under our own policy.

VALUE FROM US CONT..

- FLEXIBILITYWe offers our customers flexibility in service where they can flexibly chose the restaurants they desired with the seating that suits them best.Our customers are given the privilege to chose the type of serving and the food they want such as Package Menu or Ala-Carte Menu.

VALUE FROM US CONT..

- EASY ACCESSOur customers can get to us at the customers best time instead of our time.Our service network is made available 24/7 where customers can logged in to their account without any barrier.

WHAT’S THE BENEFIT TO OUR CUSTOMERS??

- OUR CUSTOMERS IS MADE FIRST PRIORITYOur customers are given the priority especially when it comes to reservation queue , table seating preference and the serving speed for dining.Our customers enjoy the best service which is being served by those listed restaurants in our partners network.

WHAT’S THE BENEFIT TO OUR CUSTOMERS?? CONT..

- UPDATED INFORMATIONOur customers will be keep updated with latest information, menu, events, Foodhouse members promotion, outing and etc.Our network enable transparency between our customers and Foodhouse in terms of all things that taking place in our virtual restaurant.

WHAT’S THE BENEFIT TO OUR CUSTOMERS?? CONT..

- BEST OFFERFoodhouse members will enjoy price discount for a dining at the listed restaurants in our network which is exclusive and is lower than the actual price.Our customers will receive annual catalogue/ booklet from Foodhouse and year end gift as a bonus for the customers loyalty.

WHAT’S THE BENEFIT TO OUR CUSTOMERS?? CONT..

- OUR CUSTOMERS WILL BE RECOGNISED Foodhouse members will be recognise through the network for their loyalty.Top customers will enjoy the incentives from us through the listed restaurants in our network.

WHAT ELSE??

- FOODHOUSE MEMBERSHIP E-CARDThis card is specially present to all Foodhouse members as an identity being a Foodhouse members.The Foodhouse e-card can be used and be presented to the reserved restaurant prior to dining as well as when enjoying special offer.

FOODHOUSE MEMBERS E-CARD

6098 6758 3334 6789

Student of E-Marketing

03/2014

WHEN TO USE US?

- Customers can use us anytime and anywhere because of our online website that is operating 24/7 .

- Foodhouse online service plays important role when our members is busy and in rush where they can make advance reservation for a dining at the desired restaurants without any weary of last minute booking which might lead to disappointment due to fullhouse or restaurant close.

HOW WE DIFFER FROM OTHERS?

- UNIQUENESSFoodhouse treats our customers importantly where we strong recognise our customers loyalty with presentation of e-CARD, Special offer and unbelievable bonus.Although Foodhouse is an online virtual restaurant, we provide our customers a unique experience where they can feel our existence in tangible form. (Eg. e-CARD , annual gift)

HOW WE DIFFER FROM OTHERS?

- SPECIFICITYFoodhouse offers our customers with list of restaurants and service that is well-recognised and that provides good service with good food. Most of the restaurants that we offers are those that serve proper dining menu with great experience which will create customer satisfaction for the price they pay.

HOW WE DIFFER FROM OTHERS?

- OFFERS OF RESTAURANTS NETWORK WITH SUMPTUOUS/VARIETIES OF DELICACIES THAT COMPRISE OF MULTI-RACIAL CONCEPTThe listed restaurants in Foodhouse include those restaurants that offers Malay, Chinese, Indian, Western, European, Asian cuisines and other serving like Steamboats that best suits the local customers taste.

WHAT WE HAVE FOR YOU…

- We provide varieties in terms of- Restaurants,- Seating arrangement, - and Menu.

- More choices for customer to choose.

OUR NETWORK OF RESTAURANTS!

HOW TO USE OUR SERVICE…

- We keep our website as simple as we can to make it user friendly.

- It’s easy for user to use it and find information that they want.

- There are some processes in using our website……

WHAT’S THE COST ???

- Our price is reasonable with services that we offer you.

- Although the price is quite high compared to the standard price, but we try to fulfill all the needs and wants that demand by customers.

HOW TO MAKE A PAYMENT ???

- Customer can make their payment by using - Credit card ( MasterCard, Visa & etc.) - Debit card (ATM card)

- Payment procedure- Deposit (10%)- The rest pay after consume (90%)

- Deposit is not refundable.

IS THERE ANY RISK ???

- We try to reduce payer risk by using this deposit payment method.

- No need to pay fullpayment at once.- If cancel the reservation, they will only

lost their deposit.

IS OUR SERVICE SAFE?

- Our website is highly secured.- Customer personal information is kept

private and confidential.- Customer no need to afraid about the

misuse and public exposure of their personal information.

THANK YOU