Tauseef AhmadE-mail:-tauseefahmad_@live.in

Address:Shaheen Bagh E Block-110025Mobile: 8376073499

Objective:To constantly challenge the limits of my potential for creating new ways of adding value to the overall efforts of the organization and obtain a challenging position in the cutting edge of technology where my education and experience can be fully utilized and my quest for knowledge can be satisfied.

WORKING With:

Organization : Microland LtdDuration : 28th September, 2015 to till date.Designation : End User Support

RESPONSIBILITIES:

Providing technical support to internal users for all PC hardware, software and associated

peripherals.

Develop and maintain good relations with internal and external customers.

Install and perform repairs to hardware, software, and peripheral equipment, as per installation

specifications, setting up PC for employee use performing & ensuring proper installation of

operating systems, and appropriate software’s.

Maintaining Windows deployment services of OS installation.

Creating and managing of Active directory services, Configuring Additional Domain Controller.

Taking care of MacAfee Agent, DLP and virus tool as well as MacAfee encryption and decryption.

Maintains network by troubleshooting and repairing, testing network back-up procedures, updating documentation.

Maintaining P-counter report and updating the latest driver for the same.

Taking care of EMC Avamar backup, restore and add remove users.

Installation, Configuration and Managing and maintaining of Windows Server 2K8,2K12 Installation, Configuration and Maintaining of Desktop Applications.

Managing and maintaining of Users and Computers, Groups and OU’s.

Implementing of Group Policy, Monitoring of Server performance.

Taking care of Tally ERP upgradation, configuration, Backup and Restore.

Troubleshooting of Mac OS, giving application installation, configuration support VIP users.

WORKED With:

Choice Solution Ltd as Desktop Support Engineer from 20th of October 2014 to 6th of August

2015.

Installing software on the clients.

Virus Control at the Desktops and Laptops of all Users.

Registering and updating the anti-virus definitions, windows patching on the all workstations

periodically.

Diagnosing and rectifying any virus problems that can be fixed by the anti-virus tool.

Installation and troubleshooting of MS office.

Troubleshooting of MS outlook. OS installation and repair.

Working on ticketing tools.

Network and usb Printer installation and troubleshooting.

Resolving issue through remote support. System up gradation and assembling.

Troubleshooting of Lotus note.

SAP Configuration.

Proxy server configuration or setup.

CCTV Configuration or installation.

Mobile Support Smartphone, IPhone, IPad, Windows.

EDUCATIONAL QUALIFICATION:

Graduation (BA) Deen Dayal Upadhayay University(2015) Completed

Intermediate(10+2) M S I Inter Collage (completed in 2011) Completed

High school M S I Inter Collage (completed in 2009) Completed

PROFESSIONAL QUALIFICATION:

Completed Hardware and Networking one and half year Diploma in 2013 from JETKING Society, Gorakhpur (UP).

Key Skills:-

Managing AD, DNS, DHCP, IIS-7, WSUS, Server Backup.WDS.

Managing User accounts.

Proficiency with LAN networking.

Hardware Software Maintenance & Troubleshooting.

OS SKILLS- XP, VISTA, Windows 7, 8, 8.1,10 Server 2K8, Mac OS.

QUALITIES & SKILLS

Eager to learn new things, Innovative, Smart & Hard working.

Passion and zeal to finish the work within the stipulated time frame and in the most disciplined manner.

Strong logic and problem solving skills.

Work well under pressure.

Punctuality and sincerity in work.

Personal Profile:Father’s Name : Shafi Ahmad

Date of Birth : 30th, July 1992.

Gender : Male

Marital Status : Single

Nationality : Indian

Languages Known : English, Hindi & Urdu.

Declaration:-

I hereby declare and affirm that information given above are true and correct to the best of my knowledge and belief.

Date :

Place : New Delhi TAUSEEF AHMAD